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DHL® Sucks!

@DHLSucks_
Frustrated with DHL® service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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 – About 1 Day ago.

oh and also, their tracking is the absolute WORST. i mean come on man. ...

oh and also, their tracking is the absolute WORST. i mean come on man.

 – About 1 Day ago.

So I ordered some makeup from Colourpop in the US to be shipped to me in Malaysia, and now my package has been officially labelled "Lost in Transit" after A MONTH. I have never experienced...

So I ordered some makeup from Colourpop in the US to be shipped to me in Malaysia, and now my package has been officially labelled "Lost in Transit" after A MONTH. I have never experienced this problem when ordering from the US before, then I realized the only difference is that with FedEx or USPS, I always receive my packages but this time with DHL/eCommerce -i didnt. And to be honest i dont know who to blame. The merchant? The delivery service? Because each side blames the other. DHL lost my parcel so thats on them. The merchant chose this sucky service so thats on them. Where do lost parcels go? How difficult can it be to just NOT LOST IT. I feel for all these services especially in a difficult time like this during a pandemic but if other companies can get it done why cant DHL do it too? ffs. Im pissed.

 – About 1 Day ago.

My shipment is either under on-hold state, or information needed though I contacted them 3 different times during a week period to update my phone number and address.

I haven't got my...

My shipment is either under on-hold state, or information needed though I contacted them 3 different times during a week period to update my phone number and address.

I haven't got my damn book so far!!!!

 – About 2 days ago.

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 – About 4 days ago.

A letter sized package has taken more than 9 days to go from North Fl to Atlanta GA. Day 9 when it arrived at the sorting facility in Atlanta it was put in a wrong bin and sent to another state. Still...

A letter sized package has taken more than 9 days to go from North Fl to Atlanta GA. Day 9 when it arrived at the sorting facility in Atlanta it was put in a wrong bin and sent to another state. Still waiting on my package 10 days later. If this was UPS or even USPS I would have had it in 2 days at most . f%@k DHL.

EVERY SINGLE package I've been sent with DHL takes twice as long and a large percentage just get sent to USPS anyway. So why not just use USPS? I guess DHL just doesn't take American shipping seriously.

 – About 4 days ago.

DHL says it delivered my package yesterday afternoon around 3:30 or so. It did not.

I work from home and did not leave at all. Further, my desk it by the front door (so I would have...

DHL says it delivered my package yesterday afternoon around 3:30 or so. It did not.

I work from home and did not leave at all. Further, my desk it by the front door (so I would have heard a knock and/or my dogs would have barked) and neither my doorbell rang (which is recorded by my phone), nor did my security camera (which is also connected to my phone and rings when there is motion) ever ring. I’ve checked the security footage too.

So, I called DHL today and filed a complaint. They told me to wait 5 hours for a phone call (coincidentally up until the time when they close) and if I did not hear back to call Monday since they do not deliver over the weekend. Of course, I did not hear back.

I was also supposed to sign for the package. So how can it be delivered without a signature?

 – About 4 days ago.

a...

a

 – About 4 days ago.

it just does
...

it just does

 – About 6 days ago.

Back from my November 11, 2020 post about headphone. Guess what, they delivered them... to a someplace in North Carolina, Asheboro Country. So yeah, disappointing to say the least, the most will...

Back from my November 11, 2020 post about headphone. Guess what, they delivered them... to a someplace in North Carolina, Asheboro Country. So yeah, disappointing to say the least, the most will involve swears and curse

 – About 6 days ago.

Literally every time I get a fragile package via DHL, they just toss it at my front door. Not at the ground - *at the front door*. Every other courier company is cautious with their placement of...

Literally every time I get a fragile package via DHL, they just toss it at my front door. Not at the ground - *at the front door*. Every other courier company is cautious with their placement of packages in my area...it's only DHL with whom we've had issues.

 – About 1 Week ago.

You website suck more than anything....

You website suck more than anything.

 – About 1 Week ago.

DHL is the worst. They take packages and stall them wherever. It’s honestly 50/50 if you’ll get your package thru DHL. Unfortunately IPSY uses DHL so every month I have to deal with this shitty...

DHL is the worst. They take packages and stall them wherever. It’s honestly 50/50 if you’ll get your package thru DHL. Unfortunately IPSY uses DHL so every month I have to deal with this shitty company for 2 packages. My packages are constantly late, stalled, no movement for weeks, etc. I’d rather pay twice as much than deal with this incompetent company. I’m so close to canceling Ipsy bc they only use DHL.

 – About 2 weeks ago.

I was sending a expensive package in October from the US to Germany.
I did everything correctly except one little mistake the zip code just changed from the address.
They didn’t even...

I was sending a expensive package in October from the US to Germany.
I did everything correctly except one little mistake the zip code just changed from the address.
They didn’t even bother to make a quick phone call or send a post card that the package can be picked up.
They had all the correct informations written on the package.
No because only the zip code was incorrect,
there sending that package now back from Germany to the US.
What customer service is that?!
I called there customer service and more then “Sorry” they somehow can’t say or do to help.
I worked myself in customer service for many years.
And we did literally everything to make our customers happy.
So I’m seriously wondering about DHL.

 – About 2 weeks ago.

f%@k this company, nosey assholes who like to open sensitive mail. I hope they go broke, I’d rather have my package delivered by carrier pigeon than ever have to deal with these absolute pricks...

f%@k this company, nosey assholes who like to open sensitive mail. I hope they go broke, I’d rather have my package delivered by carrier pigeon than ever have to deal with these absolute pricks again.

Ps. f%@k you dhl

 – About 2 weeks ago.

DHL are beyond useless. Do I need to say more! ...

DHL are beyond useless. Do I need to say more!

 – About 2 weeks ago.

DHL sent me an email saying delivery “by end of day” on Nov 10, it said delivery attempted, but I was in my house at the time of attempted delivery, even well before and after that time. I live in...

DHL sent me an email saying delivery “by end of day” on Nov 10, it said delivery attempted, but I was in my house at the time of attempted delivery, even well before and after that time. I live in a tiny duplex and didn’t even get a knock or doorbell. It also said that they attempted delivery in San Antonio, which I live two hours away from. Called to inquire as to whether or not my package was attempted to be delivered at my residence or another residence. Talked to a robot on the phone for 20 minutes before getting to a person who was about as helpful as the robot. They just answered with “Hello” and the best they could do is say “Yes, it will be delivered to your residence tomorrow.” It wasn’t. I got another message that next day saying it is “with delivery courier,” which should mean out for delivery. Then it doesn’t come. I get no knock or doorbell. They send me another message at around 8 at night saying “scheduled for delivery as agreed.” I didn’t agree to any new kind of delivery schedule. If my package is gonna be late, just be straight up about it and don’t message me every day saying it’s gonna be delivered without delivering it. Also, their employees answering the phone seem pretty unprofessional. A second employee I tried to contact had people screaming in the background the entire time we were talking. I’m going to contact the manufacturer of the product I ordered (who has been outstanding with their customer service in the past) and let them know I think they should reconsider using DHL because it will prevent me from ordering from them again.

 – About 2 weeks ago.

I ordered some headphones off wish, and it was shipped via DHL. So after days of waiting finally they arrive at the Compton, CA ecommerce center on the 8 of November, mind you I live in Los Angeles,...

I ordered some headphones off wish, and it was shipped via DHL. So after days of waiting finally they arrive at the Compton, CA ecommerce center on the 8 of November, mind you I live in Los Angeles, CA. I check back today, the 11th. My package is now in North Carolina, LITERALLY ACROSS THE COUNTRY! How in any way is that logically. They need to reevaluate the logistics department.

 – About 2 weeks ago.

Have shipped from Germany to India on 26th October, based on the shipment details its supposed to be delivered within 14days, tracking number is not provided the package, Am completely lost the status...

Have shipped from Germany to India on 26th October, based on the shipment details its supposed to be delivered within 14days, tracking number is not provided the package, Am completely lost the status of the package also not sure whether will it deliver to India or not.

 – About 2 weeks ago.

I sent some items to my in-laws in Tunisia from Canada. Its says custom status updated but its been sitting in the Cincinnati Hub from the 30th of October with no other scans and its been a week of me...

I sent some items to my in-laws in Tunisia from Canada. Its says custom status updated but its been sitting in the Cincinnati Hub from the 30th of October with no other scans and its been a week of me trying to find out what happened I called DHL USA and they say they are waiting to hear from their “colleagues” for an update. I paid for express shipping and its been 3 weeks of it just sitting in the HUB.

 – About 2 weeks ago.

I've been waiting since October 22nd for my package to get from Illinois to California. Has been "enroure to e-commerce blah blah" for 16 days (with weekends) or 10 days (w/o weekends)...

I've been waiting since October 22nd for my package to get from Illinois to California. Has been "enroure to e-commerce blah blah" for 16 days (with weekends) or 10 days (w/o weekends) crazy.

 – About 3 weeks ago.

DHL express IS SUCKS , I'm waiting for a very important package from Malaysia to USA and it supposed to be here by today but still is in Hong Kong. Shitty company!!...

DHL express IS SUCKS , I'm waiting for a very important package from Malaysia to USA and it supposed to be here by today but still is in Hong Kong. Shitty company!!

 – About 3 weeks ago.

DHL practices are seriously questionable. These morons were trying to EXTORT money from the company by charging duties/VAT not due. I have shipped for 20+ years with no problems - now they say...

DHL practices are seriously questionable. These morons were trying to EXTORT money from the company by charging duties/VAT not due. I have shipped for 20+ years with no problems - now they say duties are due because bullshit, bullshit, bullshit. I called them out on their bullshit answer - which truly makes no sense - no logic. What they did next is unfathomable.

After 20+ years and many years with a 6 figure DHL account - these pieces of garbage froze my account and ghosted me. Yes, that is correct - not a soul, including management, will contact me or respond to any communication about resolving this. It has been ongoing for 3 months.

DHL is just like the Nazis - they are the new nazis. What they say goes....period. You have no right to question them or ask for a reasonable explanation. If you do - they will exile you.

I smile knowing that karma will bite these twat waffles soon!

 – About 3 weeks ago.

DHL has twice declared that a shipment was delivered, (both with signature required). Both times, the tracking shows the signature was not my name but some other (bogus) one that the driver presumably...

DHL has twice declared that a shipment was delivered, (both with signature required). Both times, the tracking shows the signature was not my name but some other (bogus) one that the driver presumably made up before tossing out my package to wherever it ended up....maybe on the side of the road.

 – About 3 weeks ago.

DHL's service for my road/area is appalling.

I literally NEVER receive parcels or collections on specified/booked days. It usually takes multiple days of no shows and missed...

DHL's service for my road/area is appalling.

I literally NEVER receive parcels or collections on specified/booked days. It usually takes multiple days of no shows and missed collections.

All frustrating since it is usually my high-value orders/deliveries yet if I order something for £1 on amazon it arrives in less than a day.

Every other courier service in the area is exceptional.

 – About 3 weeks ago.

I hate DHL. Paid the duties, fees. They keep telling me I haven't paid yet VISA has proof. The will not deliver until I "pay" yet I have paid.
I'll never purchase products...

I hate DHL. Paid the duties, fees. They keep telling me I haven't paid yet VISA has proof. The will not deliver until I "pay" yet I have paid.
I'll never purchase products from anyone who uses DHL f%@k!

 – About 4 weeks ago.

DHL sucks big time. I am so fed up that I will no longer purchase anything from any company that uses DHL for shipping. Total assholes. When I try to resolve the issue it’s gotten to be a real pain...

DHL sucks big time. I am so fed up that I will no longer purchase anything from any company that uses DHL for shipping. Total assholes. When I try to resolve the issue it’s gotten to be a real pain in the ass.

 – About 4 weeks ago.

AMERICAN temporarily living in the PHILIPPINES.

You don't have enough time to hear all my complaints about this company !

Just AVOID THEM LIKE THE PLAGUE !!!!

AMERICAN temporarily living in the PHILIPPINES.

You don't have enough time to hear all my complaints about this company !

Just AVOID THEM LIKE THE PLAGUE !!!!
(better I had used snail mail)

 – About 4 weeks ago.

DHL sucks. My package that I order is sitting at DHL since October 19 and has not moved. The company I bought it from say DHL has until Nov 4 to deliver it. DHL told me that the company I ordered it...

DHL sucks. My package that I order is sitting at DHL since October 19 and has not moved. The company I bought it from say DHL has until Nov 4 to deliver it. DHL told me that the company I ordered it from said to destroy my package. The company I ordered it from said no they don't destroy packages. What a run around. DHL is awful to deal with.

 – About 4 weeks ago.

Was told my package was undeliverable because there was "no access" . . . my house is wide open, no fence, i was home when the package was supposedly being delivered. Snarky chat bot. Package...

Was told my package was undeliverable because there was "no access" . . . my house is wide open, no fence, i was home when the package was supposedly being delivered. Snarky chat bot. Package being returned to sender without option for second delivery attempt. What a f%@king waste.

 – About 1 Month ago.

Items stolen and resealed with DHL tape.
Had several cartons of books shipped from the Ukraine to our US address. In one of the boxes (clearly marked "Books + Coins") was a bag of 20...

Items stolen and resealed with DHL tape.
Had several cartons of books shipped from the Ukraine to our US address. In one of the boxes (clearly marked "Books + Coins") was a bag of 20 coins that we had pressed to accompany the books. These coins are made of steel and are NOT valuable to anyone other than the customers that purchased them. The shipment was held up for weeks at the Atlanta doc while I argued with them that there was no money due. Finally, in order to just get the boxes delivered I paid the "import fee". After waiting several days past the scheduled delivery date the boxes finally arrived. Three boxes had been opened and resealed with DHL tape. One of the boxes was labeled "Books + Coins". Guess what was missing - you guessed it, the coins were gone. I immediately contacted DHL regarding the theft. Now, after a week of going back and forth between the DHL in the Ukraine and the DHL here in Atlanta I am left with the message "The coins were in the boxes because we opened it at the Ukraine airport and saw the bag with them. We then sealed the box back with DHL tape. It appears you have overlooked the bag of coins in the box." So their response is "you must be mistaken". So it is my fault that the coins were stolen from the box by a DHL worker who then resealed the box with DHL tape? I have reached back out to the DHL office here but have not received a response. I always heard DHL was horrible but this is my first (and last) experience with them. I can understand being rough with packages or even being late but theft??? NEVER AGAIN

 – About 1 Month ago.

DHL said my package was seized at customs
Called customs 3 times
Each officers said “we don’t have it, we return your package to DHL since Oct 11th” which was the day that tracking...

DHL said my package was seized at customs
Called customs 3 times
Each officers said “we don’t have it, we return your package to DHL since Oct 11th” which was the day that tracking updated “it has been release by customs”
But Each time I called DHL said it still at customs and I have to tell story everytime that it is not! I called customs 3 times! Then they will end up “I put the trace for you here please give us until monday and I’ll call you” today is monday no one called me and when I called same thing again. I have to tell them story about this again! Why dont they note it or smth! I’m so upset! Never again with DHL

 – About 1 Month ago.

Ordered a Halloween costume and the shopper used DHL. The shipper had my PO box address which DHL don't do. So I gave dhl my home address. They said they delivered it yesterday at 9pm but nobody...

Ordered a Halloween costume and the shopper used DHL. The shipper had my PO box address which DHL don't do. So I gave dhl my home address. They said they delivered it yesterday at 9pm but nobody showed up.

 – About 1 Month ago.

I ordered a engine cover from my car and it was supposed to arrive yesterday. As I was sitting in my living room by the window, I got a packaged delivered notification, it was weird because I seen no...

I ordered a engine cover from my car and it was supposed to arrive yesterday. As I was sitting in my living room by the window, I got a packaged delivered notification, it was weird because I seen no truck. I ran outside and low and behold no package or dhl truck was there. Now I'm fighting to find my order.

 – About 1 Month ago.

Had a package coming from Hong Kong to Rhode Island USA. Was actually impressed how fast it got to the Boston facility. That's where it got bad. Package was supposed to get delivered on 10/12. By...

Had a package coming from Hong Kong to Rhode Island USA. Was actually impressed how fast it got to the Boston facility. That's where it got bad. Package was supposed to get delivered on 10/12. By 8pm when it didn't get to my house I checked the shipping and it said there is a address error, please contact DHL. I contacted them and they stated that they don't have an address to deliver the package to. Which I find amazing since they got it right on the tracking service and it made its way across the globe to the right state to be delivered to. I fix the "address issue" and they said it will be delivered on 10/13. Well, 9pm again and no show. I contact them this morning and they said they can't deliver to a PO box so that is the issue. I find that weird since I don't have a PO box, I have a house in the woods with a mail box. I asked what PO box did they have on the package and they said they don't have one but were confused and thought it was a PO box. They said "Don't worry, it will be delivered today". I am not holding my breath.

 – About 1 Month ago.

OMG,
I just tried their tracking system in the UK.
I tested it with stuff I've already received and there's no UK record of delivery or tracking, so I've no way of knowing if...

OMG,
I just tried their tracking system in the UK.
I tested it with stuff I've already received and there's no UK record of delivery or tracking, so I've no way of knowing if the current package I'm awaiting has been delivered or not, because they have a habit of leaving my packages with neighbours.
To make matters worse, it seems they change the tracking no for different parts of the handling process.

I tried my tracking no from the shipper,
naturally, DHL didn't recognise it instead they tell me.

Tracking number not 10 digits?
If your tracking number isn’t 10 digits, please check the format and use the links below to track your shipment:
DHL Parcel - UK shipmentExternal Link / New Window (14 digits e.g. 41505910017980)
DHL Parcel - Driver calling card External Link / New Window (7 digits e.g. 3710615)
DHL Parcel - UK return shipmentExternal Link / New Window (9 digits, always starts with ‘9’ e.g. 928341972)
DHL Parcel - Shipment from EuropeExternal Link / New Window (starts with 2 letters e.g. CH400397205DE)
DHL Parcel - UK evening deliveryExternal Link / New Window (13 digits, prefixed ‘M’ e.g. M5467837892345)
DHL Global MailExternal Link / New Window (20 characters e.g. GM1234568202283919)

How do these people manage to get dressed in a morning.

Nightmare....

 – About 1 Month ago.

DHL SUCKS so much. I was promised call and even spoke with a manger to see why my package was on hold. Package stated to be delivered by Monday 10/12/2020. Then called and said, it will arrive today....

DHL SUCKS so much. I was promised call and even spoke with a manger to see why my package was on hold. Package stated to be delivered by Monday 10/12/2020. Then called and said, it will arrive today. NO CALL and NO Package. SERVICE SUCKS.

 – About 1 Month ago.

I have subscription services that use DHL and I can't stand it. My september subscription has been sitting in the avenel facility since the 18th. Called customer service NUMEROUS times and...

I have subscription services that use DHL and I can't stand it. My september subscription has been sitting in the avenel facility since the 18th. Called customer service NUMEROUS times and they're useless and worthless. I swear that the training they give their reps is basically to deny everything and blame other companies. My October subscription now seems to share the same fate as last month. They blame usps and insult my intelligence by telling me that they do not have it when their tracking indicates otherwise. USPS opened an investigation and determined that they do not have the package... and DHL only sent the information of the package but not the package itself. Wrote a complaint on BBB and so far no resolution. They're terrible. Hope they go out of business.

 – About 1 Month ago.

I hope everyone who works at DHL gets HIV and I hope their children don't learn to read, I've been waiting 14 months for a package from them which they refuse to acknowledge they lost...

I hope everyone who works at DHL gets HIV and I hope their children don't learn to read, I've been waiting 14 months for a package from them which they refuse to acknowledge they lost

 – About 1 Month ago.

So far, every time I order something from amazon, it is shipped by dhl. Every order requires at least 3 phone calls to finally get the order to my location. I can't believe that such an...

So far, every time I order something from amazon, it is shipped by dhl. Every order requires at least 3 phone calls to finally get the order to my location. I can't believe that such an incompetent company still exists !!

 – About 2 months ago.

I sent gifts to family in India. DHL abandoned my shipment at customs, then lied about it. They refuse to explain anything at all. Apparently customs is so mad at them, they won't even allow...

I sent gifts to family in India. DHL abandoned my shipment at customs, then lied about it. They refuse to explain anything at all. Apparently customs is so mad at them, they won't even allow the package to be returned to me. What worthless trash. Unparalleled experience with international shipping? More like unparalleled experience screwing up international shipments.

 – About 2 months ago.

This DHL is a joke...I wouldn't let these people change my cats litterbox..what a pack if mindless indiots......

This DHL is a joke...I wouldn't let these people change my cats litterbox..what a pack if mindless indiots...

 – About 2 months ago.

My package arrives in my town (Miami, FL), DHS tells me I gave them the wrong address so now package is in Cintinnati, OH. WTF? The address was never wrong, next delivery the driver enters that the...

My package arrives in my town (Miami, FL), DHS tells me I gave them the wrong address so now package is in Cintinnati, OH. WTF? The address was never wrong, next delivery the driver enters that the recipient moved? What a load of BS will never use DHL again.

 – About 2 months ago.

Completely incompetent! To pay them for duties online they require me to enter a code they send me via text message. The number they have in their system is a landline and doesn't receive their...

Completely incompetent! To pay them for duties online they require me to enter a code they send me via text message. The number they have in their system is a landline and doesn't receive their text. Their systems are so piss poor in design that you cannot pay without that text message, and no one can change the phone number for the text. Call in and their credit card machines aren't working. I've never had to work so hard to give MY money to SOMEONE else. This company is a sham!!! Why must I enter a code from a non-deliverable text message to pay my f%@king bill?

 – About 2 months ago.

ITA I am interested in joining a class action law suit. I have experienced similar problem and have been told lies by DHL....

ITA I am interested in joining a class action law suit. I have experienced similar problem and have been told lies by DHL.

 – About 2 months ago.

They "dElIvErEd" my package I want home the day the truck came and I checked my cam footage and the truck stipend infront of my house and walked up (with no package) and left and 5 minutes...

They "dElIvErEd" my package I want home the day the truck came and I checked my cam footage and the truck stipend infront of my house and walked up (with no package) and left and 5 minutes later it says delivery complete. I called usa-dhl support and no answer!

 – About 2 months ago.

On Tuesday morning (29 September) I paid nearly £40 to dispatch a parcel from London to Ottawa for my son's birthday on Friday 2nd October. The DHL leaflet promised a 1-3 days delivery time. The...

On Tuesday morning (29 September) I paid nearly £40 to dispatch a parcel from London to Ottawa for my son's birthday on Friday 2nd October. The DHL leaflet promised a 1-3 days delivery time. The DHL leaflet even says that for UK/Canada parcels the transit times only one day.
Imagine my disappointment when, two days later, I tracked my parcel to see that it was flown from London to Ottawa and then on to Cincinnati. What was the point of that?
Imagine my disappointment when I then see an expected delivery date of Friday 9th October. That's TEN days after I dispatched the parcel.
Imagine my disappointment when I then try to contact Customer Service but then end up with a digital chat box that just repeats what I've seen on the tracking system and tells me that all its agents are busy. It does encourage me to phone an 0844 customer number but as that is a number payable at premium rates, I don't see why I should pay a connection charge and then pay a premium rate for every second that some DHL agents keeps me hanging on to investigate a problem DHL has created.
I will not use DHL again. And I advise anyone to look elsewhere before they throw away money in pursuit of a promise that DHL seems unable to fulfil.

 – About 2 months ago.

DHL sucks : I sent sample from my Chinese factory to an Italian client.
They keep the package for a long time after the custom clearance, they want you to go to their office.
My Italian...

DHL sucks : I sent sample from my Chinese factory to an Italian client.
They keep the package for a long time after the custom clearance, they want you to go to their office.
My Italian client usually use FedEx, that works better for the same price.
Because of this, I've lost this client.

 – About 2 months ago.

DHL indeed Sucks Big Time! I’ve got many complaints and what must be the worst of them is their tricking and deceiving customers including my family, into paying extra charges especially any...

DHL indeed Sucks Big Time! I’ve got many complaints and what must be the worst of them is their tricking and deceiving customers including my family, into paying extra charges especially any import/export taxes/vats/etc.

I say we organize a boycott of their services. When ordering online find out which services the merchants use. You may have a choice. If not, email the merchant and explain to them you don’t trust your package being handled thru DHL. Politely ask them to use USPS, UPS, or any other currier service.
A friend of mine was charged not once but twice for import taxes. They gave her a run around until it was a few days before going to a collection agency and she was forced to pay, tho she says her fight is not over and is planning on a lawsuit and possibly criminal investigation. She’s well connected to lawyers and the justice system in her country (she lives in Europe).
These jerks take advantage of people and hold them hostage while fleecing their money.
Anyone interested in being part of a class action, let me know. I’ve worked consumer law for the elderly and disadvantaged and I’ve never charged a dime nor took any glory. I’ve done this because I’m sick and tired of big corporations taking advantage of regular people.
Leave a comment but not your contact info yet until I get a dedicated secure server to go after these bastards. These scum of the planet low life’s. Incidentally, not ALL employees there are scum. There are some good people there.

 – About 2 months ago.

my packages stuck at custom in Franklin Park, IL for almost a month, OMG! never happened before when packages went thru Cinccinnati, Franklin Park, IL is evil place! ...

my packages stuck at custom in Franklin Park, IL for almost a month, OMG! never happened before when packages went thru Cinccinnati, Franklin Park, IL is evil place!

 – About 2 months ago.

Why are they even still in business lol...

Why are they even still in business lol

 – About 2 months ago.

Literally 1 month to deliver a small package from USA to Canada and this is if there is no delay? Are you f%@king kidding me DHL?...

Literally 1 month to deliver a small package from USA to Canada and this is if there is no delay? Are you f%@king kidding me DHL?

 – About 2 months ago.

cant contact them. Cant call. Help desk email doesnt answer the question and months later package lost. ANd it was expensive so who nicked it...

cant contact them. Cant call. Help desk email doesnt answer the question and months later package lost. ANd it was expensive so who nicked it

 – About 2 months ago.

These are rascals...never with DHL again......

These are rascals...never with DHL again...

 – About 2 months ago.

Eat shit and die DHL....

Eat shit and die DHL.

 – About 2 months ago.

HI!

Best offer on the market -15 %

Tools, Lighting, School -10%

Computer Hardware, Beauty, Furniture -20%

Lights, Home, Kitchen -30%

HI!

Best offer on the market -15 %

Tools, Lighting, School -10%

Computer Hardware, Beauty, Furniture -20%

Lights, Home, Kitchen -30%

Fahion Accessories, Mobile Phone, Lighting -45%

Homa Appliance, Homa Appliance, Lighting -45%

Offer valid 3 days!

Click here to visit: http://slnk.info/hkkga

 – About 2 months ago.

Ordered from seller authentic gucci and fendi belt It cleared all the customs it was in delivery facility on sept 8th and instead of out for delivery was please contact dhl well I did they said...

Ordered from seller authentic gucci and fendi belt It cleared all the customs it was in delivery facility on sept 8th and instead of out for delivery was please contact dhl well I did they said customs took my package 3 weeks for clearing or seizing today it’s sept 18 th still nothing no package

 – About 2 months ago.

Hi. I HATE!!!! to see DHL on the shipper name !!!!
EVERY time DHL is used, my orders take weeks rather than a couple of days like anyone else.
Thankfully it has never been anything...

Hi. I HATE!!!! to see DHL on the shipper name !!!!
EVERY time DHL is used, my orders take weeks rather than a couple of days like anyone else.
Thankfully it has never been anything crucial

 – About 2 months ago.

DHL is horrible.

But a lot of the grammar and spelling on here is too....

DHL is horrible.

But a lot of the grammar and spelling on here is too.

 – About 2 months ago.

DHL "questioned" 3 of my packages filled with Christmas gifts to family in Austria. Now it's held hostage by the DHL Gestapo and after spending over 2 thousand dollars to get it shipped,...

DHL "questioned" 3 of my packages filled with Christmas gifts to family in Austria. Now it's held hostage by the DHL Gestapo and after spending over 2 thousand dollars to get it shipped, it will likely never be received by family. DHL is a criminal organization.

 – About 2 months ago.

To all frustrated customers of DHL in the USA. Don't bother relaying your complaints regarding stolen, lost,or damaged parcels with DHL customer service. DHL has a big internal problem going on....

To all frustrated customers of DHL in the USA. Don't bother relaying your complaints regarding stolen, lost,or damaged parcels with DHL customer service. DHL has a big internal problem going on. You have DHL employees committing crimes daily. Address all your complaints with the Federal Trade Commission. Dhl needs to be held federally accountable. Link below to file your complaint:

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

 – About 2 months ago.

f%@k DHL!! ...

f%@k DHL!!

 – About 2 months ago.

My package cleared customs was released by Cincinnati , left Cincinnati got to delivery facility and what do you know I get a update saying clearing event and now customs says waiting for inspection....

My package cleared customs was released by Cincinnati , left Cincinnati got to delivery facility and what do you know I get a update saying clearing event and now customs says waiting for inspection. Why would it go through customs twice . It makes so f%@king mad

 – About 2 months ago.

waiting for jewelry shipped from china. Thursday, home all day , can see out window of a truck arrived, truck never came- but i get two messages “delivery attempted -customer not home “
i...

waiting for jewelry shipped from china. Thursday, home all day , can see out window of a truck arrived, truck never came- but i get two messages “delivery attempted -customer not home “
i called customer service rep, she says she’ll contact dispatch service. She said if they pass by and see it’s a building they won’t even try if they don’t have an access code. Really, how about pressing the damn button to my unit that has my name and unit # clearly identified? Does that take an unreasonable amount of problem solving skills?
Next day, same deal.i am standing on my balcony at the exact moment the Call customer service, ask for a supervisor, she will call me back , which she does. Says rep yesterday didn’t put right notes in for access code. What? Ring my damn bell.
while she’s calling the dispatch station we get cut off. i call back again, another rep tells me i can go pick it up myself, next week. Nope, get me another supervisor. She’ll call me back. Same supervisor calls me back, apologizes for me being cut off. Says only supervisors can call station, reps can only email. She said it was with a contractor vendor driver, which they can’t control quality. Bullshit, you hired ‘em, you are responsible. She went on th day the DHL drivers are excellent. Really? i asked her”Do you know there is a website called Dhlsucks. net? she said she was proud of her company, all the awards they have won, blah, blah, blah. And that people who write that stuff are disgruntled because they really weren’t home. Really, people go and complain on websites when they missed a package because they actually were not home, and just want to go on a website and complain?HmmmI told her that i was done being upset, it’s DHL’s job to get the package to me. She promised they would.
i will file a complaint with BBB

 – About 2 months ago.

f%@k DHL. THEY f%@kED UP MY ORDERS TWO DAYS IN A ROW FOR NO REASON....

f%@k DHL. THEY f%@kED UP MY ORDERS TWO DAYS IN A ROW FOR NO REASON.

 – About 2 months ago.

DHL life about making a delivery attempt but no one was home. The fact was it was raining and no cars were even on our quiet street for the past hour. Then I got a DHL text claiming delivery attempt...

DHL life about making a delivery attempt but no one was home. The fact was it was raining and no cars were even on our quiet street for the past hour. Then I got a DHL text claiming delivery attempt failed. Why lie to customer when your delivery man wasn’t even on our street?

I had to reschedule for today but no package again & no updates from DHL. Tracking still claims it will be delivered by end of today. It’s almost 11PM now.

 – About 2 months ago.

i ordered on the 7th of aug and i go on the app to track it and it says en route to dhl commerce. wtf does that mean?????...

i ordered on the 7th of aug and i go on the app to track it and it says en route to dhl commerce. wtf does that mean?????

 – About 2 months ago.

I ordered a parcel from Grailed.
I then ordered another parcel from Grailed, we’ll call this #2.

I ordered #2 a couple day’s after I ordered #1- and yet, even though they both...

I ordered a parcel from Grailed.
I then ordered another parcel from Grailed, we’ll call this #2.

I ordered #2 a couple day’s after I ordered #1- and yet, even though they both came from Malaysia via DHL, #2 came a week ago, and came within a week of shipping.

#1 JUST updated TODAY after a long “has been released from customs through Hong Kong”

It went to Alaska.
PAST MY STATE, to THE CINCINNATI HUB- where dreams go to f%@king die.
It now says my shipment is on hold due to delay in delivery cycle, though it was supposed to arrive yesterday. I called DHL, miraculously got through after 25 minutes of holding, and the guy told me to “check the website for tracking information” and had no valuable information on why #2 was taking too damn long. Blah >:(

 – About 2 months ago.

They have been sitting on my shipment from Afghanistan for 1 month now. They have not contacted me once. I finally got to a person and when I asked her why noone has contacted me she stated I was...

They have been sitting on my shipment from Afghanistan for 1 month now. They have not contacted me once. I finally got to a person and when I asked her why noone has contacted me she stated I was lucky I was talking with her. Was told since they did not hear back from me they sent my package back to Afghanistan. It has been showing sitting in Cinncinatti for over a week now. No updates. Called and was told she had no idea. Call back again tomorrow. What recourse do we have against this terrible company? I need my tools to start my new job.

 – About 3 months ago.

I ordered car parts, waited two weeks and when I check my tracking it says attempted delivery recipient not home yesterday. They sent it to the wrong the bordering state. And of course the customer...

I ordered car parts, waited two weeks and when I check my tracking it says attempted delivery recipient not home yesterday. They sent it to the wrong the bordering state. And of course the customer service for Dhl is the worst I’ve dealt with. So who knows when my stuff will arrive if at all

 – About 3 months ago.

OVER TWO WEEKS DELAY IN CINCINNATI

My shipment from Mauritania has been held up at CINCINNATI HUB for two weeks. It only took one week to cross to Europe and then the Atlantic!

OVER TWO WEEKS DELAY IN CINCINNATI

My shipment from Mauritania has been held up at CINCINNATI HUB for two weeks. It only took one week to cross to Europe and then the Atlantic!

DHL's chat-bot is dumber than a sack of bricks. They don't answer their one and only customer service phone. I've been listening to their "we'll be with you in a couple of minutes" for over twenty, along with their self-aggrandizing messages on how diligent they are.

Feel free to cuss and swear at the "chat-bot." It's only there for entertainment.

It is impossible to talk to a human! It should pass through Customs free of all charges under 9705.00.00.00 which covers "mineralogical collections" (rocks for collectors).

I can only find one phone number for them, 800-225-5345, and they don't answer it.

I FINALLY GOT THROUGH. In the automated phone menu DO NOT give them a tracking number; if you do you'll get no useful information. Keep saying "AGENT." The automated system will again ask you for a tracking number. Don't give them the tracking number, just keep saying, "AGENT."

OK... ... ... So while typing this, after 30 minutes I reached a human who was seemingly quite helpful. He said my shipment was held up in CUSTOMS. I told him it should breeze through since it was duty and tax free. He took my phone number and email and said he'd get back to me in four hours.

We shall see... The USPS used to blame Customs in New York even though I managed (after days of phone calls) to find someone who verified that it was NOT in customs. I have gotten used to the blatant lies from 90% of USPS employees and responses to several FOIA requests in which the USPS refuses to disclose their inner workings. DHL may be in the same situation.

Good Luck...

 – About 3 months ago.

DHL kept my package on hold for 3 weeks without updating me. Turns out my parcel was just sitting in a ‘service center’ that is just 30 minutes away from my place. Paid a lot for shipping but...

DHL kept my package on hold for 3 weeks without updating me. Turns out my parcel was just sitting in a ‘service center’ that is just 30 minutes away from my place. Paid a lot for shipping but they can’t organize themselves for more efficient delivery. Since shipping was expensive it is reasonable to expect that DHL will deliver it at your door and not ask you to pick it up.

 – About 3 months ago.

DHL sucks because I ordered 3 e-juices online from a store that is 20 minutes with car away from me. Turns out DHL have to make it go around the whole country for 5 weeks before my e-juices can reach...

DHL sucks because I ordered 3 e-juices online from a store that is 20 minutes with car away from me. Turns out DHL have to make it go around the whole country for 5 weeks before my e-juices can reach me.

 – About 3 months ago.

I ordered a ring on Etsy from a seller in India, these %&*(^ Delivery service delivered the package to the wrong house that isn't even in my neighbourhood, at least in my town. The good guy sent...

I ordered a ring on Etsy from a seller in India, these %&*(^ Delivery service delivered the package to the wrong house that isn't even in my neighbourhood, at least in my town. The good guy sent it back, he knows it's not his. They sent it back to him. It went back and forth, maybe over a week of this going on. I contacted the seller (I didn't know about this problem, DHL claimed that my package was delivered but isn't,) Seller accuses me of being a liar. The good guy had to DRIVE all the way from my house to mine, give my parcel and tell me the story. Looking at my package, there's my right name, address and postal code. And this was years before covid hits, I can tell from the packaging of my parcel that this is my right address.

Recently I ordered some skincare things, saw that DHL was my only choice. I panicked a little, but told myself that it happened once, so it couldn't happen again, right? Well, here I am, meaning that I got cucked. It was claimed to be delivered, I check on my tracking app, it was delivered IN ANOTHER TOWN, hours away from mine. I check from the DHL website, it claimed to be delivered in my city, but not my address. There isn't a signature proof done, the tracking site of DHL doesn't even have a click-able link in case we have a problem with our delivery. I tried searching for help in the website, it's as if they stopped updating since 2005, some of their links for customer service brings me to a 404 error page in their website.

 – About 3 months ago.

DHL shoved a parcel in my mailbox damaging the mailbox. WTF?! I thought only the USPS could use my mailbox....

DHL shoved a parcel in my mailbox damaging the mailbox. WTF?! I thought only the USPS could use my mailbox.

 – About 3 months ago.

Thanks for "delivering" to some random stranger and not bothering to ask who they were. Nobody was at home when it was supposedly "delivered". A month of waiting down the drain...

Thanks for "delivering" to some random stranger and not bothering to ask who they were. Nobody was at home when it was supposedly "delivered". A month of waiting down the drain

 – About 3 months ago.

Shipping half around the world is faster than DHLs customs clearance "service"...

Shipping half around the world is faster than DHLs customs clearance "service"

 – About 3 months ago.

I don't recall not ever receiving what I ordered when they were the delivery service provider, but what I don't understand is why anyone uses them in the first place. They are so slow that I...

I don't recall not ever receiving what I ordered when they were the delivery service provider, but what I don't understand is why anyone uses them in the first place. They are so slow that I can't see them even competing with the likes of UPS or FedEx. Bought a light piece of workout equipment on 9-1made of nylon from a seller in Ohio. I live in Wyoming and the estimated delivery date is 9-15 or 16. Every time a seller ships something using these guys, I roll my eyes. They must be dirt cheap to ship because I don't see why anyone would use them.

 – About 3 months ago.

My package from Asia has been sitting in the processing facility in Germany for over a MONTH now... still sitting there, no updated status, still needs to be shipped to America and go through customs...

My package from Asia has been sitting in the processing facility in Germany for over a MONTH now... still sitting there, no updated status, still needs to be shipped to America and go through customs HERE.

 – About 3 months ago.

I ordered a f%@king HDD from amazon, and guess who delivered? yep, the company i didnt have problems until this f%@king day, they delivered a f%@king Hair conditioner, dude HOW THE f%@k DO YOU MISTAKE...

I ordered a f%@king HDD from amazon, and guess who delivered? yep, the company i didnt have problems until this f%@king day, they delivered a f%@king Hair conditioner, dude HOW THE f%@k DO YOU MISTAKE A HARD DRIVE DISK WITH A CONDITIONER

 – About 3 months ago.

Ordered my package on August 7th. On the 17th it was supposed to arrive. I called them up since I was told to contact them, they told me that there were internal errors...

Ok fine. I can...

Ordered my package on August 7th. On the 17th it was supposed to arrive. I called them up since I was told to contact them, they told me that there were internal errors...

Ok fine. I can wait for a little longer

One day passes, I call to ask for any updates

I was told the truck was lost.

Ok great, the one thing I order online & the truck is lost.

Nice, the first thing I've ordered online gets lost with a truck lmao

They told me they'll call back within 1-2 days with updates.

Call back in 3 days, was told I would get a full refund & get my product, already know that wasn't going to happen.

few days pass by, no updates.

Call them again, they told me to contact the company which I bought from & that I wouldn't have to pay duties.

Ok cool, getting a new product instead now.

Finally, the package is arriving today, I hurry downstairs & there's a piece of paper.

"Pay your duties"

I call up DHL to ask them what's going on. The response? "Pay your duties"

f%@k DHL.

 – About 3 months ago.

12 hour windows for delivery or pickup (a paid service!) - sometimes still doesn't show up, but always claims that I wasn't home. In general, half of the times claims I wasn't home and...

12 hour windows for delivery or pickup (a paid service!) - sometimes still doesn't show up, but always claims that I wasn't home. In general, half of the times claims I wasn't home and delivers to some pick-up location. No possibility to ship large packages from the regular shop

 – About 3 months ago.

We orders package. The tracking doesn’t work says it doesn’t exist .we order a lot of stuff for business and personal no problems. This company does suck. ...

We orders package. The tracking doesn’t work says it doesn’t exist .we order a lot of stuff for business and personal no problems. This company does suck.

 – About 3 months ago.

DHL Ourense Spain. Everytime I order something online as soon as I find out it is DHL I know it will go wrong. They yet again lived up to my prejudgement. Gets to local depot says it is out for...

DHL Ourense Spain. Everytime I order something online as soon as I find out it is DHL I know it will go wrong. They yet again lived up to my prejudgement. Gets to local depot says it is out for delivery so you think great it might be the 1st time they actually deliver for once on the day they agrred, But know at 2pm it says it has been delivered but I don't know where not to me. I went to the local garage to make sure they had not left there has some parcel companies do if they can't be bothered to go to the house but no nothing.
If you get in touch on there they reply eventually after a few days with a very generic email from a norelpy email address.

 – About 3 months ago.

Package made it to my city, then got shipped a city over only to get shipped to another state. Its been a month....

Package made it to my city, then got shipped a city over only to get shipped to another state. Its been a month.

 – About 3 months ago.

So far, there have been three days of, "The Estimated Delivery Date is currently unavailable. Please try again later." There is no one to answer the phone at DHL.

You might have...

So far, there have been three days of, "The Estimated Delivery Date is currently unavailable. Please try again later." There is no one to answer the phone at DHL.

You might have a better chance of on-time delivery if you simply give your expensive unwrapped item to a random stranger at a truck stop and ask them to kindly deliver it or give it to another stranger going towards the destination.

 – About 3 months ago.

They haven’t delivered my bike from England in 18 days so far. First they said it was stuck in customs when the merchant promise to pay. Then they told me they could not deliver to that particular...

They haven’t delivered my bike from England in 18 days so far. First they said it was stuck in customs when the merchant promise to pay. Then they told me they could not deliver to that particular address and asked for a PO Box. I gave them the PO Box then two days later they told me they don’t deliver to PO Box s. I arranged for it to be delivered back to my work again then I found out the next day that they wanted a PO Box. I’m not making this up I’m driving down to LA to pick it up I’m f%@king over it. Half the time when I called customer service it was by people who couldn’t speak English very well. f%@k DHl They have an IQ of a fourth grader.

 – About 3 months ago.

I wish there was a way to comment I would give advice on each issue you all are having. The basic problem is DHL under pays its drivers in the US by quite a bit I'm not sure about other countries....

I wish there was a way to comment I would give advice on each issue you all are having. The basic problem is DHL under pays its drivers in the US by quite a bit I'm not sure about other countries. So the drivers are not motivated to do extremely well or try very hard although personally I try to get everyone their package because I know they pay DHL a lot of money. Sometimes late at night when the driver is unable to get all of their deliveries done the only scan they can put on a package without getting in trouble is not home can't leave a card or something like that something that won't raise any red flags in the system. There are no scans we can put on the package that say"yeah the driver was overloaded by management and was unable to finish their route by the end of the day". There is one called not delivered courier workload but we getting pretty big trouble if we do that Even though it would be the correct scan. As far as pickups go make sure it has three invoices stating what it is and the value of it if it is anything other than a piece of paper.it could get held up in customs if the invoices are not correct and yes it will take them time to notify you. DHL does not ship to PO boxes The postal service in the US will not sign for our packages. However we have a contract with UPS and we can deliver to UPS boxes at UPS stores or any other package store except for FedEx stores. I advise you to put a working cell phone number if you have one on your delivery information if possible, this way if there is a problem the driver will be able to contact you directly. We cannot call customer service and ask them to contact you as they will not help us. I call customers on a daily basis when I cannot find their address or cannot confirm. The contractor I work for says we cannot deliver a package if we cannot confirm the address via the numbers on the house or at least numbers on a mailbox at the end of the driveway if there is only one house on the driveway if there is two houses we will have to be able to see numbers on the house otherwise we cannot leave the package if the driver is doing his job. I will try to confirm the correct house by calling the customer or looking for sometimes their last name will be on the house like this is the Bentley residence or something.there are a lot of times when a driver just doesn't want to do his job or doesn't have time to do a delivery so he does put an incorrect scan on it and will not try to contact the customer in that case for people that experience that I am sorry you have a driver that is not dedicated.if you have issues just continue calling their customer service that's all I can say. Next time you have a driver deliver a package please get their phone number if they will give it to you or maybe their direct supervisors contact information at least an email address this way you can bypass DHL's customer service and talk directly to your local DHL staff as they will most likely be able to help you much better than going through DHL customer service.

 – About 3 months ago.

I'm a DHL driver. I will try to give advice to help you all if I can. ...

I'm a DHL driver. I will try to give advice to help you all if I can.

 – About 3 months ago.

Well after 4 notifications of delivery and no package, 4 calls with 2 promises for a callback from supervisor...and nothing happened. I filed a complaint with the BBB, not that I have any hopes of...

Well after 4 notifications of delivery and no package, 4 calls with 2 promises for a callback from supervisor...and nothing happened. I filed a complaint with the BBB, not that I have any hopes of anything coming from it. I asked if they could just FedEx or UPS it to me.

 – About 3 months ago.

My package has been in my country for TWO months - since June 14th and it hasn’t arrived yet!!
Anything I can do??? I’ve contacted both dhl and the merchant where I got it from and they...

My package has been in my country for TWO months - since June 14th and it hasn’t arrived yet!!
Anything I can do??? I’ve contacted both dhl and the merchant where I got it from and they both said there’s nothing they can do!!??

 – About 3 months ago.

What is the matter with this pickup system? Lucky I screenshotted the confirmation details because no matter how many times I try they won't email me the message confirming the pickup, and now I...

What is the matter with this pickup system? Lucky I screenshotted the confirmation details because no matter how many times I try they won't email me the message confirming the pickup, and now I can't reopen the pickup to view the details online. Will the courrier even come today? What will I do if they don't because DHL has ZERO customer support.

 – About 3 months ago.

package got from China to city an hour away in 2 days, yeah I know fast. Then sits in their warehouse for 5 days, call support they tell me they can't contact driver so they have no idea when it...

package got from China to city an hour away in 2 days, yeah I know fast. Then sits in their warehouse for 5 days, call support they tell me they can't contact driver so they have no idea when it will be delivered. Awesome, I will never order anything again that ships with dhl. The company really does suck

 – About 3 months ago.

This company has taken about a month and a half to get a package from the US to Canada. From July 23rd to August 20th, it was "in transit to destination country". This is by far the worst...

This company has taken about a month and a half to get a package from the US to Canada. From July 23rd to August 20th, it was "in transit to destination country". This is by far the worst logistics company I've ever seen. It would have been faster to have someone drive it up to Canada on an e-bike, then deal with this bullshit company.

 – About 3 months ago.

Piece of Shit company, wish they go under...

Piece of Shit company, wish they go under

 – About 3 months ago.

DHL had charged me twice this year for customs brokerage fees on items that did not required any customs taxes (price below the minims). Thay just do it "automatically" and charge for the...

DHL had charged me twice this year for customs brokerage fees on items that did not required any customs taxes (price below the minims). Thay just do it "automatically" and charge for the service.

Is this conniving innocence a German thing?

 – About 3 months ago.

spent a ton of money to send my girlfriend a gift in China. DHL office said it would get through customs no problem, but just found out that after being investigated in Shanghai that it would either...

spent a ton of money to send my girlfriend a gift in China. DHL office said it would get through customs no problem, but just found out that after being investigated in Shanghai that it would either be returned to Canada or destroyed. Never was notified of this issue until they contacted my girlfriend demanding receipts for every item in the package. Now have to wait a month for it to be returned so that I can use another carrier service that is not incompetent

 – About 3 months ago.

This company takes a whole MONTH (!) to get a package through from Hong Kong to Europe! And despite the scheduled time being yesterday... it still hasn’t even entered the country......

This company takes a whole MONTH (!) to get a package through from Hong Kong to Europe! And despite the scheduled time being yesterday... it still hasn’t even entered the country...

 – About 3 months ago.

i cant f%@king believe how useless dhl is. i work at a website with dhl as the courier and god can you imagine how many times customers email me about their lost packages? and dhl replying them with...

i cant f%@king believe how useless dhl is. i work at a website with dhl as the courier and god can you imagine how many times customers email me about their lost packages? and dhl replying them with 'we cannot provide you more details' like what????? thats literally your job to deliver the package and you dont wanna be responsible about it? f%@k this

 – About 3 months ago.

Waiting on the phone for about 20 minutes to get ahold of person to ask why my package left California to OH, when I live in CA. As soon as I get ahold of someone, they say "alright I can hear...

Waiting on the phone for about 20 minutes to get ahold of person to ask why my package left California to OH, when I live in CA. As soon as I get ahold of someone, they say "alright I can hear you, go ahead." and the call gets ended. I'm left speechless how do you f%@k up that badly.

 – About 3 months ago.

DHL is the worst!!! I thought I was about to get lucky and get my package today... Then the dreaded delay message. We're sorry we suck. Item is 2 hours drive away, I just know it's going to...

DHL is the worst!!! I thought I was about to get lucky and get my package today... Then the dreaded delay message. We're sorry we suck. Item is 2 hours drive away, I just know it's going to take days even a week to get here. Literally will not buy from another place that uses DHL. All of them = lazy retards.... I just know I'm going to get pissed every day this week as they continue to screw me.

 – About 3 months ago.

My package has said it's been forwarded for deliver like 9 different emails some which were all in the same day but it's been about 4 days since it said it the first time. It's kind of...

My package has said it's been forwarded for deliver like 9 different emails some which were all in the same day but it's been about 4 days since it said it the first time. It's kind of annoying not just saying where it's actually at because every single one of them say it's in dallas despite it being in dallas when it first started saying forwarded for delivery.

 – About 3 months ago.

Have been waiting for a PS3 from Japan the unit arrived in Ottawa on Aug 12 with an estimated delivery date of Aug 17 - they could have delivered it last week but I just received notification this...

Have been waiting for a PS3 from Japan the unit arrived in Ottawa on Aug 12 with an estimated delivery date of Aug 17 - they could have delivered it last week but I just received notification this morning that it's still on hold without any explanation - using their "chat" option and email contact is useless - they simply say that it's on hold WTF

 – About 3 months ago.

Every experience that I've had with DHL is slow shipping, never met their expected delivery date, and for what reason? Who the hell knows. My shipment has been sitting at a facility for two days...

Every experience that I've had with DHL is slow shipping, never met their expected delivery date, and for what reason? Who the hell knows. My shipment has been sitting at a facility for two days that's only about 50 miles from me.

 – About 3 months ago.

SAME MESSAGE ON TRACKING IN TRANSIT TO DESTINATION COUNTRY 2 PAGES OF THE SAME SHIT 36X NO IDEA WHERE IT IS ....EMAILED dhl NO f%@kING REPLY ....dONT USE dhl ASSHOLES ...

SAME MESSAGE ON TRACKING IN TRANSIT TO DESTINATION COUNTRY 2 PAGES OF THE SAME SHIT 36X NO IDEA WHERE IT IS ....EMAILED dhl NO f%@kING REPLY ....dONT USE dhl ASSHOLES

 – About 3 months ago.

Average IQ at DHL must be 74. ...

Average IQ at DHL must be 74.

 – About 3 months ago.

f%@k DHL. The worst shipping service ever. NO customer service and DHL simply has NO desire to get packages to their destinations ever. f%@k DHL, choose ANY other courier but these incompetent...

f%@k DHL. The worst shipping service ever. NO customer service and DHL simply has NO desire to get packages to their destinations ever. f%@k DHL, choose ANY other courier but these incompetent f%@ks....

 – About 4 months ago.

I made 2 different orders over a month ago and they were coming from Texas to Florida they have been sent literally all across the country and labeled misshipped for a week with no information and now...

I made 2 different orders over a month ago and they were coming from Texas to Florida they have been sent literally all across the country and labeled misshipped for a week with no information and now it was shipped back to this side of the country to sit for days with no information

 – About 4 months ago.

my boyfriend tried sending me a giant box of candy back in OCTOBER 2019...... he had everything correct and it was totally fine to pass through customs. dhl took it to the WORST reviewed facility in...

my boyfriend tried sending me a giant box of candy back in OCTOBER 2019...... he had everything correct and it was totally fine to pass through customs. dhl took it to the WORST reviewed facility in probably the whole country. it has been sitting in a new jersey facility since november and i still have not received an update or the package. we will NEVER use dhl again!

 – About 4 months ago.

I ordered 2 desks from Australia, worth >$2000. They were shipped via DHL and arrived at the facility near my house (14 minutes away) on 8/6 with estimated delivery on 8/6. We waited all day for them...

I ordered 2 desks from Australia, worth >$2000. They were shipped via DHL and arrived at the facility near my house (14 minutes away) on 8/6 with estimated delivery on 8/6. We waited all day for them to be delivered because obviously we need to be home to receive such large packages at our apartment. Now, it is 10:00am the next day... still at the facility and now the estimated delivery date is "unavailable". The customer service reps are useless, as they can only look up the same information I have. I asked "can you please give me a number to call the facility or talk to them yourself?" NOPE. Apparently, there is "no one there". I said "that doesn't make sense". Now I'm just praying that I am not going to be out >$2000. I wish I could just pick it up, but it is so big, I would have to rent a Uhaul.

 – About 4 months ago.

Every delivery I've ever received from them has been messed up. Every.single.one. This time they wanted me to waive the signature requirement and I was like "hell no I want eyes on this...

Every delivery I've ever received from them has been messed up. Every.single.one. This time they wanted me to waive the signature requirement and I was like "hell no I want eyes on this package" they STILL somehow have a status of 'delivered' when I was home all day and a)didn't receive it and b)sure as heck didn't sign for anything! Rage!

 – About 4 months ago.

DHL International took a month to get my package delivered from Europe.
Fedex delivered a purchase I made on 8/1 from Europe and it just now showed up, 8/6.
Well DHL, you sure lost a...

DHL International took a month to get my package delivered from Europe.
Fedex delivered a purchase I made on 8/1 from Europe and it just now showed up, 8/6.
Well DHL, you sure lost a customer!

 – About 4 months ago.

Its life. Better than walk to Canada Custom. Ensure its 100% Digitally Duty/Taxes paid.
It keep my mouth shut up every thing smooth successfully.

Feel like 666 stamp on head hateful...

Its life. Better than walk to Canada Custom. Ensure its 100% Digitally Duty/Taxes paid.
It keep my mouth shut up every thing smooth successfully.

Feel like 666 stamp on head hateful stuff.

 – About 4 months ago.

Creating a waybill in order to schedule a pickup is a nightmare especially if you never used. Asking for help is even a worse nightmare. ...

Creating a waybill in order to schedule a pickup is a nightmare especially if you never used. Asking for help is even a worse nightmare.

 – About 4 months ago.

I ordered something from Japan. It arrived at a Cincinnati facility on 7/31. The claim was that it would be delivered today, 8/5. It sat in Cincinnati until this morning, when they finally flew it out...

I ordered something from Japan. It arrived at a Cincinnati facility on 7/31. The claim was that it would be delivered today, 8/5. It sat in Cincinnati until this morning, when they finally flew it out to Greensboro, NC, 3 hours from where I am. It arrived in Greensboro at 11 am.

I figured it’d be here tomorrow since that’s a lot of travel for my package in one day. To my surprise, it updated to “Out for Delivery”, I even got a text that said it would be delivered to me by the end of the day. Like an idiot, I waited all afternoon for it to show up. Now it’s past 6pm and it’s still not here.

DHL, if you say something is going to arrive by a certain day, try moving it around the country earlier, instead of waiting the day of the intended delivery to start moving it. You wasted 6 days doing nothing, and you’ve wasted my afternoon by not following through on your “Out for Delivery” claim.

 – About 4 months ago.

I had something sent to me months ago from India to the USA. It has been 2 months now and I still haven't gotten it. When I track the tracking number, DHL's website says the tracking number is...

I had something sent to me months ago from India to the USA. It has been 2 months now and I still haven't gotten it. When I track the tracking number, DHL's website says the tracking number is invalid. Then when I go to a different page on DHL's website, the tracking number is valid but then it shows that my package is in Vietnam. Vietnam?!?!? Why is it in Vietnam???

 – About 4 months ago.

Just ordered a $300 keyboard and they sent it with DHL. f%@k my life. Now I'm gonna have to pay for some bullshit duty taxes and "service fees" that don't ever appear when using USPS...

Just ordered a $300 keyboard and they sent it with DHL. f%@k my life. Now I'm gonna have to pay for some bullshit duty taxes and "service fees" that don't ever appear when using USPS or UPS. Wish me luck.

 – About 4 months ago.

So, on July 29th I look at DHL and they say that my package is on hold, then last night August 3rd, they send me a message saying that it was delivered on July 30th at 2pm. There was someone home all...

So, on July 29th I look at DHL and they say that my package is on hold, then last night August 3rd, they send me a message saying that it was delivered on July 30th at 2pm. There was someone home all day... It was NOT delivered, where the f%@k is my package?

 – About 4 months ago.

Two weeks ago I received an email that DHL delivered a package. I was home the entire day and have dogs, which tell me the second someone comes down our dead end road. Called DHL to find out where the...

Two weeks ago I received an email that DHL delivered a package. I was home the entire day and have dogs, which tell me the second someone comes down our dead end road. Called DHL to find out where the package was? I was told by a sassy rep that it was in my mailbox. LIE. The package will not fit in mailbox. Asked DHL to contact the driver immediately to find out where the package was? The sassy rep gave me a lecture about how the policy only allows them to send a message to the DHL station. Next day I as told to call the research department , that was a worse experience. They told me the package was delivered at my door. LIE. I have to unlock a gate to get to my door, plus I have dogs. We are now TWO WEEKS later and get a call that the package is lost. Really? DHL was paid a service to deliver and instead I get unprofessional reps that could care less and I am exhausted and angry! This is not how you run a delivery service!
I looked up every manager, every vp, every leader at DHL and still looking up the email addresses and sending them all a long email and hopefully one of them will step up and make changes!

 – About 4 months ago.

keeps sending my package to the incorrect facility in indiana i don't understand how they keep sending to the wrong place like wtf just send it to my house instead of sending it back and forth...

keeps sending my package to the incorrect facility in indiana i don't understand how they keep sending to the wrong place like wtf just send it to my house instead of sending it back and forth between two facilities

 – About 4 months ago.

Worst customer service ever. Have been hung up on twice and told 3 times that they were going to call us back in 4 hours and I had to call them back just to be told the same story. I just need the...

Worst customer service ever. Have been hung up on twice and told 3 times that they were going to call us back in 4 hours and I had to call them back just to be told the same story. I just need the pallet of parts that we ordered so we can continue to do business. If I had scheduled this shipment I would have used UPS or Fed-Ex because they aren't as incompetent. If you can avoid doing business with DHL avoid avoid avoid.

 – About 4 months ago.

Yesterday was the third day I was supposed to have a package delivered and every day I would get an email saying I wasn’t home and they couldn’t deliver it even though I was I was home every time....

Yesterday was the third day I was supposed to have a package delivered and every day I would get an email saying I wasn’t home and they couldn’t deliver it even though I was I was home every time. The package doesn’t require a signature and I still made sure to do a signature release and asked them to leave it at the front. I emailed DHL yesterday about it and when I looked at my tracking today it suddenly says “exception” on it and I haven’t gotten an email back from DHL. Why?? Seriously the worst delivery service and I wouldn’t use it if there was another choice for the item I bought.

 – About 4 months ago.

DHL (USA) is horrible with delivering items and their communication sucks. Package traveled the world in a few days but is stuck “ forwarded for delivery” an hour away from my house a week!!!! ...

DHL (USA) is horrible with delivering items and their communication sucks. Package traveled the world in a few days but is stuck “ forwarded for delivery” an hour away from my house a week!!!! Email customer service and no response!

 – About 4 months ago.

DHL were due to deliver my package today. They delivered only 20 packages in the span of 7 hours - which immediately lets you know that something is up. SEVEN HOURS. They then cancelled on me a few...

DHL were due to deliver my package today. They delivered only 20 packages in the span of 7 hours - which immediately lets you know that something is up. SEVEN HOURS. They then cancelled on me a few minutes before my package was due, and straight up ignored my messages. Horrible company.

 – About 4 months ago.

alert('hacked')...

alert('hacked')

 – About 4 months ago.

I ordered a couple of packages through EBAY and it seems when the seller uses EBAY Send as the shipping method, they utilize DHL. The packages stay stuck for weeks at the same tracking message “en...

I ordered a couple of packages through EBAY and it seems when the seller uses EBAY Send as the shipping method, they utilize DHL. The packages stay stuck for weeks at the same tracking message “en route to DHL e-commerce distribution centre “ with no tracking updates. It is so frustrating! When the seller uses USPS, it is slow because of the pandemic but at least there is some tracking information every 2-3 days with most packages. I paid a significant amount for international shipping but I am stuck with DHL which must be cheap because it is soooo slow and unreliable. Now I am going to have to wait a couple of months and then file a claim with the seller/EBAY. Sellers...PLEASE DON’T USE EBAY SEND and EBay...PLEASE DON’T USE DHL!!!!

 – About 4 months ago.

I ordered a package in the US. I live in Canada. Since July 10th, the tracking says ‘en route to DHL e-commerce distribution centre.’ It is now July 29th and it says the same thing with no...

I ordered a package in the US. I live in Canada. Since July 10th, the tracking says ‘en route to DHL e-commerce distribution centre.’ It is now July 29th and it says the same thing with no updates since July 10th. I also have a second package from the US which has that same message for 9 days now. I thought Canada Post was bad but it is much more efficient than DHL. DHL is the slowest, most unreliable service that I have used!!!

 – About 4 months ago.

Transferred to union city many days ago.... had to have sender resend new unit free because DHL sucks. Why even exist when ups and fed ex dominate ...

Transferred to union city many days ago.... had to have sender resend new unit free because DHL sucks. Why even exist when ups and fed ex dominate

 – About 4 months ago.

I was told the customer service at DHL sucks. ...

I was told the customer service at DHL sucks.

 – About 4 months ago.

It’s been a month now. I can’t even track it because it seems like they handed over to other carrier company.
The slowest and the worst service EVER....

It’s been a month now. I can’t even track it because it seems like they handed over to other carrier company.
The slowest and the worst service EVER.

 – About 4 months ago.

ITS BEEN 5 WEEKS...

ITS BEEN 5 WEEKS

 – About 4 months ago.

USA DHL is F**ing bad, especially Chicago Franklin Facility is a piece of shit. I got the update that it was supposed to be delivered in the past few day, but seems like they never even attempted to...

USA DHL is F**ing bad, especially Chicago Franklin Facility is a piece of shit. I got the update that it was supposed to be delivered in the past few day, but seems like they never even attempted to do so. I called the customer service and even they are not able to contact this Chicago station! “I just don’t deliver your packages what can you do?“

 – About 4 months ago.

Worst company ever. They have no customer service and give you the run around. I am out $50 because some lazy idiot delivered this item 2 hours away to some random house after sitting on it for 3...

Worst company ever. They have no customer service and give you the run around. I am out $50 because some lazy idiot delivered this item 2 hours away to some random house after sitting on it for 3 days. First and last time I deal with DHL!

 – About 4 months ago.

DHL(USA) is terrible. I won't say it is a bad company in general. I feel like in other parts of the regions are pretty efficient, but US DHL is f**ing annoying! Super useless customer service, and...

DHL(USA) is terrible. I won't say it is a bad company in general. I feel like in other parts of the regions are pretty efficient, but US DHL is f**ing annoying! Super useless customer service, and delivery carrier is awful. My package is supposed to be delivered last Wednesday, and then Thursday, Friday, and then Monday. But they never attempt to deliver even during these days, I called customer service, everything they said was I sent a message to station and will get back to you.....Terrible!

 – About 4 months ago.

I agree they SUCK the big one! I wouldn't care if they passed it off to USPS, but let us know, they just say it's been delivered of your tracking number is invalid. They SUCK SUCK, And I'm...

I agree they SUCK the big one! I wouldn't care if they passed it off to USPS, but let us know, they just say it's been delivered of your tracking number is invalid. They SUCK SUCK, And I'm going to let everyone I do business with If they use them then bye....

 – About 4 months ago.

DHL You f%@king suck....

DHL You f%@king suck.

 – About 4 months ago.

"Delivery" driver didn't even attempt to deliver package. No knock, did not ring door bell, did NOT leave a door tag.
Yet this happened : Recipient refused delivery CHARLOTTE, NC...

"Delivery" driver didn't even attempt to deliver package. No knock, did not ring door bell, did NOT leave a door tag.
Yet this happened : Recipient refused delivery CHARLOTTE, NC - USA 21:01. The f%@k I did. I called DHL to complain and find out where my package was. The lady who answered the phone was kind enough. She did tell me that the drivers will do that when they have a heavy work load and it's past their delivery time. I asked her if that felt a bit disingenuous? I told her that maybe if the driver left before 1400 ,With delivery courier CHARLOTTE, NC - USA 14:21, they might be able to finish delivering their packages. I have had them show up after 2100 before so I was sitting here waiting for the smeghead to knock. JFC get your shit together. For being a German company you are a disorganized POS.

 – About 4 months ago.

Ordered wireless bluetooth earbuds from walmart on the 20th of july not supposed to get here till the 28th, tracking stopped at 2:23 am yesterday, I've been reading up on this delivery company,...

Ordered wireless bluetooth earbuds from walmart on the 20th of july not supposed to get here till the 28th, tracking stopped at 2:23 am yesterday, I've been reading up on this delivery company, mostly on this forum, and on reddit and quora. Suffice to say the confidence is have in my package arriving, is quickly dwindling.

 – About 4 months ago.

I paid for expedited delivery through DHL for something i bought from New Zealand. I live in Australia so this is not a hard task. However, DHL still managed to take longer to get the package to their...

I paid for expedited delivery through DHL for something i bought from New Zealand. I live in Australia so this is not a hard task. However, DHL still managed to take longer to get the package to their own depot than it would have taken Australia Post to actually get me the package. After a complaint they decided to "forward" my delivery by handing it off to another courier company and provided with me with no information at all. I do not even know what company they gave my f%@king package to. What kind of a joke is this useless company!

 – About 4 months ago.

Literally at least 90% of the time, the tracking number just stops working and starts returning errors after a few days. Maybe I then receive the package; sometimes I don't! It's a real...

Literally at least 90% of the time, the tracking number just stops working and starts returning errors after a few days. Maybe I then receive the package; sometimes I don't! It's a real crapshoot, and DHL is the only one that seems to have this issue. Fun!

 – About 4 months ago.

Every single time I have ever bought something online that shipped DHL, and I mean *every time*, the package somehow disappears with no updated tracking and I never receive it. I bought face masks 4...

Every single time I have ever bought something online that shipped DHL, and I mean *every time*, the package somehow disappears with no updated tracking and I never receive it. I bought face masks 4 weeks ago that "shipped" from KY to me in FL, still no update. The vaccine will come out before I get these freakin masks...

 – About 4 months ago.

DHL is the worst thing to ever exist since a white crayon. You cannot, I mean you literally cannot reach out to them via phone. I don’t want to email them because you’re just going to receive an...

DHL is the worst thing to ever exist since a white crayon. You cannot, I mean you literally cannot reach out to them via phone. I don’t want to email them because you’re just going to receive an automated message back that doesn’t answer any questions. I didn’t even know my package was going to be shipped with DHL, because I wouldn’t have bought it. I ordered a mouse and it still has yet to show up...slow half-assed company.

 – About 4 months ago.

I ordered the Oculus Go from Oculus (now Facebook technologies), who sent the item parcel select through DHL. I live in Germany so its destination is an APO address. The item was shipped on June 13,...

I ordered the Oculus Go from Oculus (now Facebook technologies), who sent the item parcel select through DHL. I live in Germany so its destination is an APO address. The item was shipped on June 13, 2020. DHL shows it arrived in Avenel NJ DHL eCommerce facility June 16 2020. DHL now shows "tendered to delivery service provider" which is USPS on June 17, 2020. USPS states they have not received this item both in writing and verbally when I have called and submitted written inquires.

Oculus states I have to wait 60 days from shipping date before requesting a refund or before they will investigate the issues. I have sent two emails to DHL and am currently waiting a reply. I am sure someone from DHL has taken the $400 item. I just hope I can get my money back.

 – About 4 months ago.

I bought a vynil from USA to Brazil in april. You'd think my problem would be with customs but NO. It's been 3 months and the package is stuck in "scanned into sack/container"

I bought a vynil from USA to Brazil in april. You'd think my problem would be with customs but NO. It's been 3 months and the package is stuck in "scanned into sack/container"
The store was kind to send me another set and ***shock*** it's been stuck at the SAME spot (Melrose Park/IL) for 2 weeks now! Absolute garbage!

 – About 4 months ago.

I ordered an item from the US to Australia and I’ve been waiting for it for 2 weeks. I was wondering about how long does it take time and I saw this page. Then, realized that DHL sucks. I just hope...

I ordered an item from the US to Australia and I’ve been waiting for it for 2 weeks. I was wondering about how long does it take time and I saw this page. Then, realized that DHL sucks. I just hope that my item will be arrived here with no problem.

 – About 4 months ago.

I payed $151 for a goddamn phone to be shipped from Ottawa to Niagara $151!! Was supposed to be express but it’s been two weeks and was supposed to show up yesterday but did not happen. Their...

I payed $151 for a goddamn phone to be shipped from Ottawa to Niagara $151!! Was supposed to be express but it’s been two weeks and was supposed to show up yesterday but did not happen. Their tracking doesn’t update right away and they don’t notify you for sh*t. I’d rather get kicked in the nuts then deal with DHL again. DHL sucks 😒

 – About 4 months ago.

Organized criminal enterprise Bought an item for 20$ got charged 31$ by dhl. DHL is the worst organized criminal organization in the history of organized crime ...

Organized criminal enterprise Bought an item for 20$ got charged 31$ by dhl. DHL is the worst organized criminal organization in the history of organized crime

 – About 5 months ago.

They really do suck, they somehow lost my address info even though the seller from Amazon put my correct address in. Their customer service doesn't even answer you can be on hold forever and...

They really do suck, they somehow lost my address info even though the seller from Amazon put my correct address in. Their customer service doesn't even answer you can be on hold forever and nothing. Now my $300 package is being held in a facility an hour and a half away from me and not being sent to me because there is no easy way just to fix your shipping address. Geesh I hope no one ever buys from this company. Avoid them like the plague.

 – About 5 months ago.

I have NEVER had a good experience with DHL and I'm clearly not alone! It's just shocking really. I've started hesitating when buying a product now if I see DHL is the delivery method. I...

I have NEVER had a good experience with DHL and I'm clearly not alone! It's just shocking really. I've started hesitating when buying a product now if I see DHL is the delivery method. I have seen a courier THROW a parcel up onto my porch instead of walking up the steps, twice! I've witnessed this because I have to watch like a hawk when they're delivering, because they never knock or ring the doorbell to notify the package was left, so then I worry about theft if I don't keep an eye out.
Currently, an order I'm waiting on that went through the US no problem (complete tracking on that side) and then was transferred to DHL in Canada on June 18. Zero tracking from DHL since then (4 weeks ago). Just says, "arriving shortly" but has still not arrived. Yesterday I contacted DHL, who says it's not in their system and I should contact the merchant. Merchant is upset, they definitely sent it, have asked me to double check at the post office... Horribly managed company.

 – About 5 months ago.

I ordered from a shop in NYC. I live in UpState Ny. This was on July 2. I paid for expedited shipping.. package was shipped out the 3rd ( DHL) notified that it was en route to DHL E-COMMERCE...

I ordered from a shop in NYC. I live in UpState Ny. This was on July 2. I paid for expedited shipping.. package was shipped out the 3rd ( DHL) notified that it was en route to DHL E-COMMERCE DISTRIBUTION CENTER. I also received a second tracking # for my local USPS carrier. I’ve checked and nothing. Says number does not exist. So I called DHL .. after several attempts I was told that my parcel is still s route to the distribution center in NJ. ( WAIT WHAT??) then, it will be sent to my local area for pick up by my local carrier where the tracking number I’ve been provided with will be activated. I’m sorry, I’m still hung up on the “ NJ” so I asked.. why did you send it to NJ when the package was already in the same state as I live in? Her reply was, “ well , that’s where the distribution center is”
So.. I paid for expedited shipping . The package should’ve been here already and instead it’s floating around in NJ. Which I might add. It has been enroute since the 5th, today is the 9th and it still has not made it there !!

 – About 5 months ago.

Whenever I see DHL will be the delivering party I instantly assume I will have to retrieve my package somewhere. Probably not even close to my home. They never attempt to ring the doorbell and I think...

Whenever I see DHL will be the delivering party I instantly assume I will have to retrieve my package somewhere. Probably not even close to my home. They never attempt to ring the doorbell and I think they actually don't even drive into my street. They just give up before they even leave the sorting center.
Once I got the packaged delivered. It was not well taken care of and left in front of the door instead of handing it over. Glad the contents were still okay. At that point I'd rather have them deliver somewhere else immediately instead of pretending they will go to my door, or breaking my packages.
It is shameful this company exists. I don't have a problem with paying a little extra for delivery by another company, but sometimes you simply don't have a choice and that is the real problem. Having the choice between terrible delivery or not ordering online is a ridiculous choice.
DHL should fix their shit or just exit the market, but they won't because online shops love them.

 – About 5 months ago.

Did not even attempt to ring the doorbell or call. Did not even leave a notice of attempted delivery. Left it in the hands of the business shipping the package to track it down, and days later,...

Did not even attempt to ring the doorbell or call. Did not even leave a notice of attempted delivery. Left it in the hands of the business shipping the package to track it down, and days later, still no reply or word on where my package is. Absolutely incompetent workers. Finally saw one of them with another package expected and he looked like he hated his life. Well, when you're done ending yours, give me my package so I can get on with mine. You wanna treat people as less? That's how you'll be seen, before being forgotten. DHL sucks.

 – About 5 months ago.

I order 3 shirts from the same website and I paid for the best shipping from that store (over 60 bucks) and 2 of the shirts were shipped by fed ex I had no issues I picked them up on the 3rd of july ,...

I order 3 shirts from the same website and I paid for the best shipping from that store (over 60 bucks) and 2 of the shirts were shipped by fed ex I had no issues I picked them up on the 3rd of july , I then wait all of the 4th to receive my 3rd shirt that was being shipped by DHL since I dont have a door bell so I have to keep en eye out so I can sign for it and I hear and see nothing. I then get a notification saying that they attempted to deliver later that day , I was unable to call them until the 6th to figure out what happened it was a screw up on there end and they said I had outstanding duties and taxes which this is the first time that has ever happened to me when I comes to ordering online and I wait all day monday and get no word or update on anything , I just called them and bc I didnt want to waste another f--ing day on waiting around for them , they had an incorrect version of my address and they had some random phone number that wasnt mine and I have to wait yet another day meanwhile I've had my other shirts for nearly a week

 – About 5 months ago.

ordered a support bra from the uk to the usa, everything seemed to be going well then dhl attempted to deliver on a friday when i wasnt home, tracking on their website is vague and doesn't update...

ordered a support bra from the uk to the usa, everything seemed to be going well then dhl attempted to deliver on a friday when i wasnt home, tracking on their website is vague and doesn't update right away unlike their competitors, according to their system my item is now being handled by a third party "partner" and no further information is available, great!

 – About 5 months ago.

I ordered a package that cost me about 100 dollars, have sat on their damn telephone lines forever just trying to get a real damn person on the phone. I DON'T HAVE MY DAMN PACKAGE!! I am BEYOND...

I ordered a package that cost me about 100 dollars, have sat on their damn telephone lines forever just trying to get a real damn person on the phone. I DON'T HAVE MY DAMN PACKAGE!! I am BEYOND pissed! If I EVER get my f*cking package, I AM NEVER using DHL ever F*CKING AGAIN!!

 – About 5 months ago.

So I signed a signature release and they keep making attempts to deliver saying no one was home. Duh..... Also I was home at the time, in a tiny condo where I can hear just about anything and...

So I signed a signature release and they keep making attempts to deliver saying no one was home. Duh..... Also I was home at the time, in a tiny condo where I can hear just about anything and never heard a knock.... Guess I will have to go pick it up as in self delivery. No customer service on the weekends.

 – About 5 months ago.

Ordered a microscope from the US to Canada, it arrived in Canada May 15th, as of today it is still in brokerage. They have had me submit the same paperwork over and over...and over....and then over...

Ordered a microscope from the US to Canada, it arrived in Canada May 15th, as of today it is still in brokerage. They have had me submit the same paperwork over and over...and over....and then over again! The company I purchased my scope from also submitted the same paperwork just as many times. I've bought from this company a number of times, never had an issue with DHL delivering before.

Dozens of phone calls over the last weeks, yesterday I was on hold for 75min, today 2 hrs!
The amount of work involved to get it here, I could/should have bought a microscope worth quadruple or more of the value, and had it plated in gold...

 – About 5 months ago.

I ordered a package from London and it was shipped to a facility in Los Angeles which is very close to where I live. Then they proceeded to send it halfway across the country to Cincinnati where it is...

I ordered a package from London and it was shipped to a facility in Los Angeles which is very close to where I live. Then they proceeded to send it halfway across the country to Cincinnati where it is now “on hold”. Wtf???

 – About 5 months ago.

This is what happens when you hire and underpay f%@king retards to deliver packages. Nothing ever gets done, this company deserves the worst things possible. I hope it goes under and all their drivers...

This is what happens when you hire and underpay f%@king retards to deliver packages. Nothing ever gets done, this company deserves the worst things possible. I hope it goes under and all their drivers never get hired again and go homeless.

 – About 5 months ago.

My package has been “Transferring to local USPS” for 20 days now. The location of the last scan is two hours away and I live in a town of almost three thousand people. You wouldn’t think it...

My package has been “Transferring to local USPS” for 20 days now. The location of the last scan is two hours away and I live in a town of almost three thousand people. You wouldn’t think it would be that difficult. I could walk to the post office and pick up the package if they wanted. Hell, I could walk to the closest DHL three towns away and back. I could have walked to the town of the last scan by now! Then maybe made it back too. I just want my Ipsy orders. If everything I order is going to be shipped by DHL, I’m going to cancel my subscription.

 – About 5 months ago.

My package is shipping from NJ, and is currently on its way to Maryland. I live in NJ. Just...why?...

My package is shipping from NJ, and is currently on its way to Maryland. I live in NJ. Just...why?

 – About 5 months ago.

DHL generated an incorrect tracking number, so I have no idea where my package is or if it will even be delivered!!...

DHL generated an incorrect tracking number, so I have no idea where my package is or if it will even be delivered!!

 – About 5 months ago.

They took literal weeks to tell me that my address on their end was incorrect ! Delivery was meant for last Friday, nada, delivery again today and now they decide to tell me when I could've easily...

They took literal weeks to tell me that my address on their end was incorrect ! Delivery was meant for last Friday, nada, delivery again today and now they decide to tell me when I could've easily resolved it and I'm too frustrated to call up customer service at this point I'd like to just pick it up this is literal bull

 – About 5 months ago.

i purchased something form massdrop "drop currently" at 12th of june and after 3 weeks is still telling me scanned into saccontainer

the shittest shipping ever ... FU DHL...

i purchased something form massdrop "drop currently" at 12th of june and after 3 weeks is still telling me scanned into saccontainer

the shittest shipping ever ... FU DHL

 – About 5 months ago.

This company is total SHIT after waiting on hold for 25 minutes i get hung up on and now they wont pick up f%@king cocksucking shit heads!...

This company is total SHIT after waiting on hold for 25 minutes i get hung up on and now they wont pick up f%@king cocksucking shit heads!

 – About 5 months ago.

DHL is so garabage. I purchased a power supply for my PC on Newegg. I purchased a couple other PC parts as well which was stationed out in California. My power supply surprisingly was in a warehouse a...

DHL is so garabage. I purchased a power supply for my PC on Newegg. I purchased a couple other PC parts as well which was stationed out in California. My power supply surprisingly was in a warehouse a town two over from where I live. I thought my power supply was going to reach my house before my other PC parts that’s in California. Two days go by and my parts for my PC arrives from California but not my power supply that’s in a warehouse two towns over. I want to emphasize that my power supply is in a warehouse two towns over And yet my PC parts from California arrived at my house before my power supply. So I check my tracker on where my package is and it’s still in the warehouse. There’s no progress being made like “your item is on its way” or nothing. It’s still sitting there, in a warehouse . I’m very annoyed. I spent $129 on the power supply and I could be done my PC days ago if it had arrived on time. I still haven’t gotten my power supply.

 – About 5 months ago.

Ordered clothing & got tracking number on June 11th from a company located in Missouri. Got a message yesterday (June 25th, 2020) that they had "attempted to deliver" my package. How does one...

Ordered clothing & got tracking number on June 11th from a company located in Missouri. Got a message yesterday (June 25th, 2020) that they had "attempted to deliver" my package. How does one simply "attempt to deliver" a package and then fail to when my entire family is home and expecting to receive it? I continue to call DHL DURING business hours and get placed in this seemingly infinite queue that promotes ending the call without losing your position in the queue & they'll call back when there is a free available agent. It is currently June 26th and there is still no free agent apparently. Worst service from a shipper I have ever received and am seriously contemplating calling them for a refund.

 – About 5 months ago.

Signed a release so package could be left without a signature as i was not going to be home and prepaid my customs charges.
Delivery driver attempted delivery, did not leave package even though...

Signed a release so package could be left without a signature as i was not going to be home and prepaid my customs charges.
Delivery driver attempted delivery, did not leave package even though i did everything i needed to on my side.
I called customer support and they informed me it was my fault for not leaving a note on my door with a reference number proving i paid customs and another reference number for the release of liability for leaving the package unattended.
Ive had three packages over the years from dhl between the three i have three hours on the phone with customer support.
if you want your package and dont mind wasting time on the phone with customer service, and then having to ensure you post on your door what the driver should have access to from there delivery vehicle then DHL is for you.
DHL SUCKS

 – About 5 months ago.

I have a DHL package 21 days no update scan which is crap ...

I have a DHL package 21 days no update scan which is crap

 – About 5 months ago.

DHL sucks!
It’s been 2 weeks almost 3 and They can’t send me my package 😡...

DHL sucks!
It’s been 2 weeks almost 3 and They can’t send me my package 😡

 – About 5 months ago.

Folks don't ship ejuice for vaping containing nicotine because they are classified as poison or hazaedous material. I ordered 6 120 ml bottles containing 6mg of nicotine and they returned them...

Folks don't ship ejuice for vaping containing nicotine because they are classified as poison or hazaedous material. I ordered 6 120 ml bottles containing 6mg of nicotine and they returned them back to shipper. Crazy!!!! 36 mg of nicotine in sealed bottles. WTF dhl!!!!!

 – About 5 months ago.

DHL shipment from China. They've been holding it for over a week, and never bothered to let us know. They have all our contact information!!! Each call to DHL takes 30 minutes or longer to...

DHL shipment from China. They've been holding it for over a week, and never bothered to let us know. They have all our contact information!!! Each call to DHL takes 30 minutes or longer to reach an agent. Each agent gives different information. Finally someone who determines a payment is due. They email a link to a page that pulls up the shipment information, says a payment is due, but has NO WAY TO MAKE A PAYMENT. Back to another phone call and find out the fees associated with the shipment are over 50% of the value of the shipment. Miserable miserable experience. We'll be pushing vendors to use anyone other than DHL.

 – About 5 months ago.

This company will not deliver my CrankBrothers wheel set to the post office where my P.O. box is. They want a physical address but that option for me to change this is greyed out on the website. The...

This company will not deliver my CrankBrothers wheel set to the post office where my P.O. box is. They want a physical address but that option for me to change this is greyed out on the website. The nearest drop off center is in the next city over at about 150 kilometers away. I work out of town Monday to Friday so the option to have this delivered is nil as they do not work on Saturdays not is the drop off center in the next city over open on Saturday. I'm just hoping now that when they return this package to Taiwan that I get my $850.00 refund from CrankBrothers.

 – About 5 months ago.

My package from Heathrow London to Toronto International has been stuck in Cincinnati for8 days. WHAT KIND OF A BUSINESS IS DHL RUNNING CUSTOMER SERVICE JUST WINES AND WILL NOT HELP> I hope this...

My package from Heathrow London to Toronto International has been stuck in Cincinnati for8 days. WHAT KIND OF A BUSINESS IS DHL RUNNING CUSTOMER SERVICE JUST WINES AND WILL NOT HELP> I hope this piece of crap called DHL goes bankrupt in the pandemic.

 – About 5 months ago.

DHL. Está mandando mensagens a cobrar um valor se eu quiser receber a minha encomenda! ...

DHL. Está mandando mensagens a cobrar um valor se eu quiser receber a minha encomenda!

 – About 5 months ago.

Man this is the first time ordering a car part from them on eBay from Greece and I gotta say they suck ass. So package arrived at my destination hub 2 days ago and it was supposed to be delivered...

Man this is the first time ordering a car part from them on eBay from Greece and I gotta say they suck ass. So package arrived at my destination hub 2 days ago and it was supposed to be delivered yesterday but its on fricking hold. The reason its on hold is because quote, "The shipment is awaiting the next scheduled movement." Like come on it should've been delivered today then!! I called them asking about why it was on hold and they literally just told me they would deliver it today. Well nope, no package ever came and the tracking never updated saying out for delivery. Before they closed I just figured I should just go pick it up. The lady who answered told me I would receive a Text notifying that me that it would be ready to be picked up in 24 hours time. I doubt this will happen so if they do not text me tomorrow I am just going to drive over their and f%@king take my package from their pathetic warehouse. I need this part as it is worth a few hundred dollars and I don't have the money nor time to get another one. GOD their delivery service just suucks.

 – About 5 months ago.

Seems like everyone is saying the same thing of there packages being on hold ! ...

Seems like everyone is saying the same thing of there packages being on hold !

 – About 5 months ago.

DHL simply lied - said they tried to deliver but didn't. And not possible to speak to anyone via their customer 'care' number. All options lead to dead ends. Will be advising John Lewis I...

DHL simply lied - said they tried to deliver but didn't. And not possible to speak to anyone via their customer 'care' number. All options lead to dead ends. Will be advising John Lewis I won't purchase anything from them again while they keep using DHL.

 – About 5 months ago.

I live in the Netherlands in an asylum seeker center. When we order stuff online and the shipping company is DHL, we know for certain that they won’t deliver and ask us to go to the farthest DHL hub...

I live in the Netherlands in an asylum seeker center. When we order stuff online and the shipping company is DHL, we know for certain that they won’t deliver and ask us to go to the farthest DHL hub to pick it up ourselves. We live in a small place where everyone knows everyone and there’s only one asylum seekers center, very straight forward and easy to find. But they don’t feel like delivering to “foreigners” nevertheless.
I ordered something from inside the Netherlands, actually very close by (in the 50km radius). It was supposed to be delivered at the latest 2 days ago. I checked the tracking site 10-15 times a day just to see when they change the status.
Unfortunately what day do, is that they don’t come at all, and say you weren’t home, worth mentioning that we have a 24/7 open reception here. They also use fake information when changing the status. For example at 22:30 they say the driver is under way, and they set its time to 17:30! Our whole village can be driven end to end in 15 minutes or less.
Nice job DHL, it’s like you weren’t horrible enough, now you can add racism to your list as well.

 – About 5 months ago.

Carrier said they couldn't deliver because I wasn't home, they didn't attempt to deliver. I am a business with the lights on and the open sign on. Not to mention sitting 10 feet from the...

Carrier said they couldn't deliver because I wasn't home, they didn't attempt to deliver. I am a business with the lights on and the open sign on. Not to mention sitting 10 feet from the door all day.

 – About 5 months ago.

****Update my shipment was found sitting in their San Francisco hub since last thursday. I was told it could not be delivered because they did not have any drivers. What kind of delivery company...

****Update my shipment was found sitting in their San Francisco hub since last thursday. I was told it could not be delivered because they did not have any drivers. What kind of delivery company doesn't have any drivers? That is kind of like a restaurant that is open for business without a chef.
Here's the kicker......they lost 1 of the pieces....
I missed my lunch break trying to handle this....DHL....Didnt Have Lunch.

 – About 5 months ago.

Shipment I have been waiting for for several weeks finally arrives at the local san Francisco office last Thursday. It's now tuesday and nothing has happened. I called customer service. Waited on...

Shipment I have been waiting for for several weeks finally arrives at the local san Francisco office last Thursday. It's now tuesday and nothing has happened. I called customer service. Waited on hold for 30 minutes for someone to tell me that the package has not arrived. Thanks for that. So I decide to drive down myself to pick it up. Now I'm waiting outside for nearly another hour trying to get in.
This is a total complete joke. DHL stands for "Do Hold Longer"

 – About 5 months ago.

Package has been in Cincinnati, OH DHL Hub for seven days. Last time I called it took one hour to talk to some lier, seriously, they teach their employees to lie. I was promised a supervisor would...

Package has been in Cincinnati, OH DHL Hub for seven days. Last time I called it took one hour to talk to some lier, seriously, they teach their employees to lie. I was promised a supervisor would call back, never did.The over priced package that costed me 500$ to ship is still stuck there showing, "Shipment on hold."

 – About 5 months ago.

Ordered a package from Germany three weeks ago. It's been now at the DHL warehouse for two weeks with one time delivery failure because of incomplete contact info. Notified them twice that the...

Ordered a package from Germany three weeks ago. It's been now at the DHL warehouse for two weeks with one time delivery failure because of incomplete contact info. Notified them twice that the driver has to call me when he's at the door. This morning the phone rung for one second, the phone was in my hand I wasn't fast enough to answer it. Less than minute later got a text that they could not deliver. Now the seller contacted me that I should arrange parking for DHL. I'm furious already and I bet that the package is damaged when it gets to me. Last time they "forgot" to give the password for the collect boxes. And time before that I had to drive 22km to collect the package from the warehouse. I hope this crappy "service" goes bankrupt soon.

 – About 5 months ago.

I contact them about my international shipping and a week later they respond, in broken English, with "I can not help you because it's an international shipment, suggest you contact your...

I contact them about my international shipping and a week later they respond, in broken English, with "I can not help you because it's an international shipment, suggest you contact your shipper" and then it's signed "international shipping expert"

You couldn't be this pathetic if you tried. And I noticed every time it's a spanish name...they only hire Mexican? Illegal?

 – About 5 months ago.

I have never once received a single item I have ordered that shipped via DHL. I would rather climb inside my own dick hole and spelunk my prostate than purchase an item from an online retailer/seller...

I have never once received a single item I have ordered that shipped via DHL. I would rather climb inside my own dick hole and spelunk my prostate than purchase an item from an online retailer/seller that ships with DHL.

If you ship to customers using DHL, I hope your entire family tree contracts car accidents.

 – About 5 months ago.

I once ordered a set of AV cables from an online seller and they shipped via DHL. This was back in November of 2019 and I was pretty excited as it was part of a new entertainment center. However, I...

I once ordered a set of AV cables from an online seller and they shipped via DHL. This was back in November of 2019 and I was pretty excited as it was part of a new entertainment center. However, I just got them.

Today. June 2020. The DHL experience is like getting a high school handjob; it's an unsatisfying jerk around that doesn't at all make you happy in the end. I'd lodge complaints with DHL and these rocket scientists-moonlighting-as-parcel-delivery specialists kept pointing their fingers at one another, like a bunch of ten year olds passing the blame around while an expensive vase lays in pieces at your feet.

What happened in the end? They handed the package off to the US Postal Service. So, it took 6 months to go from San Diego to Denver. I do have to give DHL props, it's nice that they're employing the often neglected minority of snail-people, but at the same time you wouldn't make a regular person walk a package cross country. We have three wonderful inventions in this day and age, DHL: The truck, the train, and the airplane. They can deliver things quite fast! So, my AV hook ups were probably bounced around a DHL center for months, gathering dust, and getting stepped on by the kind of people who probably follow anti-vax facebook pages and insist 5G causes coronavirus. In fact, let's put that out there:

DHL took so long to deliver a package that we were hit with a global pandemic and experienced political revolution in the time it took that package to arrive.

Through the USPS. I assume of the USPS had shipped it, I would have been able to use it come the week after I ordered it.

So, from now on, I'd rather let a dysentery afflicted African village use my hand as a toilet than ever rely on DHL for shipping again.

 – About 5 months ago.

Ordered an item from Germany on May 23rd
and paid for express shipping. Seller sent it out next day However the tracking on DHL website stopped after the very first scan on May 27th... and...

Ordered an item from Germany on May 23rd
and paid for express shipping. Seller sent it out next day However the tracking on DHL website stopped after the very first scan on May 27th... and hasn’t updated at all since. I know they have to deliver it to USPS but it’s ridiculous that in a week it will be one month since I ordered and it hasn’t even been transferred to usps yet or according to the tracking hasn’t even left Germany!!

 – About 5 months ago.

Si ese color es importante. Don qué le quiere la rotión y can que
tiene pinga y qué ris ni a fantasía tener pero no todas las cosas...comparí pulsando aquí una vez y todo lo que haces,...

Si ese color es importante. Don qué le quiere la rotión y can que
tiene pinga y qué ris ni a fantasía tener pero no todas las cosas...comparí pulsando aquí una vez y todo lo que haces, cuando
quiera, quien lleva...es obligatorio e ir siempre. De hecho,
nuestra pareja tiene un elemento para descubrir nueva
vida y disminuir unos cuantos tras de tiempo a vosotros.
Hay una gran servicio en la que más importantes encontrarás con los analogados tanto un juego común con sus artículos y clientes, por lo que pueda aportar deisas
exclusivosivas en función de tus gustos, tarde o temprano, de errores, son complementados con amigos.

https://spearcastwinder.best/c-zonv-ysbzcng.8091592222589

 – About 5 months ago.

DHL service from Elizabeth NJ is the worst. Every single time a package comes in for our company, the local Elizabeth depot delivers after 6:00 PM, even after we call repeatedly to tell them that we...

DHL service from Elizabeth NJ is the worst. Every single time a package comes in for our company, the local Elizabeth depot delivers after 6:00 PM, even after we call repeatedly to tell them that we are not open after 4:30 PM. Every single time we end up, after days of waiting, picking it up ourselves from their depot. Their customer service department is a joke - cant help you, wont let you speak with the dispatcher, and cant give you any idea of when the truck will arrive. They need to be able to give a two hour - three hour - or even four hour window. I can get underwear delivered from China, better than DHL delivers freight from around the corner.

Just spoke with Jennifer G at Customer Service, in Temp, AZ. Also useless - and like everyone else at this organization, wont give her last name (probably smart, Jennifer). There is no one at DHL that gives a rat's ass. We ship a lot of goods around the world and use DHGL as the very, very, very last resort. I would short the stock if it was worth anything!

 – About 5 months ago.

Why pay for expedited service if the service isn't expedited? Next time, I'll ask 'em to ship it UPS or USPS. ...

Why pay for expedited service if the service isn't expedited? Next time, I'll ask 'em to ship it UPS or USPS.

 – About 5 months ago.

All this cr*p about "logistics" and shipments sit in their "hub" for weeks on end, then they miss multiple delivery dates. If they don't get it together, they surely can't last...

All this cr*p about "logistics" and shipments sit in their "hub" for weeks on end, then they miss multiple delivery dates. If they don't get it together, they surely can't last long.

 – About 5 months ago.

The proverbial "slow boat to China" is WAY faster than DHL and can probably even provide decent customer service. DHL's CSR's just lie to people to get rid of them. Things sit in...

The proverbial "slow boat to China" is WAY faster than DHL and can probably even provide decent customer service. DHL's CSR's just lie to people to get rid of them. Things sit in DHL's warehouse for WEEKS and three missed scheduled delivery days. Still not here after weeks! Never, ever DHL again!!!

 – About 6 months ago.

My phone is sending from HK to Ottawa Canada. It left HK 4 days ago but never land in Cincinnati Hub. I called them and they told me that I will receive a call 2 hours later. However, I did not pick...

My phone is sending from HK to Ottawa Canada. It left HK 4 days ago but never land in Cincinnati Hub. I called them and they told me that I will receive a call 2 hours later. However, I did not pick up any call, and the package doesn't move!

 – About 6 months ago.

Waiting for a book that has been sitting in a NJ DHL warehouse for a week now (after being shipped three weeks ago from Texas). 'Delayed shipping' is their response. I should have flown to TX,...

Waiting for a book that has been sitting in a NJ DHL warehouse for a week now (after being shipped three weeks ago from Texas). 'Delayed shipping' is their response. I should have flown to TX, picked up the book and walked back to Long Island. It would have been faster than waiting for DHL to ship the freaking thing. It's a book! It weighs less than 2lbs and is 8x10". Not asking for magic here, just shipping of a book. I've ordered a few other books in this time that shipped via USPS and UPS - both got here in 2 days or less, just saying. (the cost for shipping was the same BTW) But alas, anyone who knows DHL knows this is how DHL always works and no, they can't blame what's happening in the world when the other shipping companies are doing just fine under the exact same circumstances. Why anyone still uses DHL is beyond me. Why I bother to buy items from anyone who still uses them is beyond me. Note to self: Stop purchasing from companies that ship via DHL as their only option. It's 2020, options exist.




 – About 6 months ago.

Im waiting on DHL to get off there asses and give the package to USPS, But instead they say there's been a delay. ITS IN A f%@kING WAREHOUSE!! Did the building get caught on some icy roads? Did it...

Im waiting on DHL to get off there asses and give the package to USPS, But instead they say there's been a delay. ITS IN A f%@kING WAREHOUSE!! Did the building get caught on some icy roads? Did it slip on some water. No I dont think so.

 – About 6 months ago.

DHL Switzerland
I had a delivery done today and the package was lost between the entrance and my door. Let me explain. Du to covid DHL let the packages at your door. I live in an apartment...

DHL Switzerland
I had a delivery done today and the package was lost between the entrance and my door. Let me explain. Du to covid DHL let the packages at your door. I live in an apartment (8floors, 5 apartments per floor). Dhl delivery persons are either lazy or overwhelmed that they often tell you they will leave the package in the elevator.

Today the dhl guy called me saying he was downstairs. I asked him if he was going to leave it in the elevator and he cut me to asked at which floor I am. I told him and he went inside the building.i was waiting for him to come to my door and nothing. In my building you can not send the elevator up, you need to press the button with the door closed (and it doesn't stack floors to stop etc).
I saw some elevator traffic, no one coming to my level. So I called it, and the elevator was empty. The guy was gone and no sign of my package.

I called them and they told me that it was delivered to my elevator. How the f%@k is that a secure location ? Any person from the building can just take it. I was gome, the guy called the elevator, it would have taken him 2minutes to give it to me but he went for the lazy way.

I called them, had to explain the situation multiple times and they told me they were going to "investigate". Now I am afraid they will just plain lie and tell me i asked them to do so.

 – About 6 months ago.

Package has been in Cincinnati, OH DHL Hub for eight days. Four promises someone would call me back and the package is still stuck there showing, "Shipment on hold." After multiple phone calls...

Package has been in Cincinnati, OH DHL Hub for eight days. Four promises someone would call me back and the package is still stuck there showing, "Shipment on hold." After multiple phone calls and several emails, No one can explain why it's on hold. I know we are in the midst of the coronavirus thing, but this is absolutely unacceptable!

 – About 6 months ago.

Ive had three packages come through dhl. The first two came from China. They were supposed to come at the same time. The first one came the second one kept saying “on hold” the hold last two weeks...

Ive had three packages come through dhl. The first two came from China. They were supposed to come at the same time. The first one came the second one kept saying “on hold” the hold last two weeks then suddenly it finally updated saying “address incomplete” how is it incomplete if the other package made it and both items were bought at the same time? I went to dhl myself to grab my package myself. I waited three hours! For them to find my package. They were not keeping up with packages at all! How do you not know where it is? I finally got my package after they called multiple drivers asking if they had it. I even met the driver who was supposed to deliver the package she told me “oh your address was not coming up.” Sweetheart that’s a lie because you delivered that package before. (I remembered her face) drivers are lazy! Now I have a package coming from the UK. Different address the driver is claiming no one was home. I heard no knock on my door Or anything also checked my cameras no one ever came to my door. This is sad I can’t even get work done because my supplies are being delayed and my time is being played with.

 – About 6 months ago.

DHL. DUEY HUEY AND LOUEY, Documents hopelessly lost. Plain and simple this company sucks...

DHL. DUEY HUEY AND LOUEY, Documents hopelessly lost. Plain and simple this company sucks

 – About 6 months ago.

Your ignorance is the problem! With everything that it’s going on in the world who expects to get the things the next day!! Customs doesn’t work that way! It is not the company is the lack of your...

Your ignorance is the problem! With everything that it’s going on in the world who expects to get the things the next day!! Customs doesn’t work that way! It is not the company is the lack of your knowledge regarding the destination country who do You have to blame for ! Who would be so ignorant to ship something without studying the country’ restrictions and limitations! Every country has duties and taxes just a few don’t have much! But it’s normal that the country wants to get something back for a thing they are not making a dime of! And clearance process now is not that fast! Next time take the time to do some research Instead ! Protect yourself you have the resources!

 – About 6 months ago.

Courier prevented the delivery of a package I bought online claiming I REFUSED it when I didn't. It did not even reach my address in the first place. DHL then proceeded to return the item. I...

Courier prevented the delivery of a package I bought online claiming I REFUSED it when I didn't. It did not even reach my address in the first place. DHL then proceeded to return the item. I contacted the company and they decided to send me a new one via DHL as well. This new package delayed the delivery for 9 days and the "track and trace" was stuck until today. I received an email notifying that I should expect the package today, but guess what, it was f%@king REFUSED again!

 – About 6 months ago.

DHL just took 15 days to ship an item from Boca Raton, FL to Kansas City. FedEx could have circled the planet 7 times with the same package and still got it to me within 3 days!...

DHL just took 15 days to ship an item from Boca Raton, FL to Kansas City. FedEx could have circled the planet 7 times with the same package and still got it to me within 3 days!

 – About 6 months ago.

crooks charged me customs fee of over 300 dollars for something that is duty free. refuse to take fees off. hold your items ransome...

crooks charged me customs fee of over 300 dollars for something that is duty free. refuse to take fees off. hold your items ransome

 – About 6 months ago.

Just got an iPhone disposed because it contains lithium batteries....really?...

Just got an iPhone disposed because it contains lithium batteries....really?

 – About 6 months ago.

package was supposed to be here today, but it's been saying "Forwarded for Delivery" THREE TIMES. The package is legit 2 hours and four minutes away from where I live, it shouldn't be...

package was supposed to be here today, but it's been saying "Forwarded for Delivery" THREE TIMES. The package is legit 2 hours and four minutes away from where I live, it shouldn't be taking this long for a package I had 2-4 day shipping on (it was shipped out last Wednesday).

 – About 6 months ago.

International package has been sitting in Cincinnati, OH "Hub" for 7 days. Status has been, "Shipment on hold" for 6 days. After 5 phone calls and three emails, NO ONE at DHL has any...

International package has been sitting in Cincinnati, OH "Hub" for 7 days. Status has been, "Shipment on hold" for 6 days. After 5 phone calls and three emails, NO ONE at DHL has any answers and I get a different lie every time. The package is still on hold. Honestly, I am furious! DHL is worthless.

 – About 6 months ago.

this is the worst delivery company ever. waiting for a week now and still at delivery facility. call every number I can find and no human answer it. never again will I used this company....

this is the worst delivery company ever. waiting for a week now and still at delivery facility. call every number I can find and no human answer it. never again will I used this company.

 – About 6 months ago.

They were supposed to deliver a package by Friday. Tracking showed the package as being at a "delivery facility" 100 miles away and that it was set to be delivered by the end of the day. ...

They were supposed to deliver a package by Friday. Tracking showed the package as being at a "delivery facility" 100 miles away and that it was set to be delivered by the end of the day. That obviously didn't happen. I contacted their customer service on Tuesday at 8AM to ask why it still wasn't here and I was told that they would open a case and an agent would contact me by 4 PM. That also never happened. I, in fact, got an email at 7PM from them telling me that my package was in fact delivered on Friday. I called their customer service and asked for an explanation and was told something about an "automatic scan" and that the case was still open. I was also told that I'd receive a call from the agent Wednesday by 10 AM. Well, it's 11:30 AM on Wednesday now, and I still have nothing. Trash delivery service. Never again.

 – About 6 months ago.

1) Was supposed to be delivered on Monday.
2) No delivery on Monday. No delivery on Tuesday.
3) No tracking since Monday morning.
4) was told they were too busy to scan every single...

1) Was supposed to be delivered on Monday.
2) No delivery on Monday. No delivery on Tuesday.
3) No tracking since Monday morning.
4) was told they were too busy to scan every single item.
5) Don't know when it will be delivered.
6) It's a freaking EXPRESS!!!
7) F-U

 – About 6 months ago.

First of all, I’m not sure this is an actual shipping company. Has DHL ever shipped anything successfully? In other words, they don’t have bad customer service, they have an absence of customer...

First of all, I’m not sure this is an actual shipping company. Has DHL ever shipped anything successfully? In other words, they don’t have bad customer service, they have an absence of customer service.

I am currently trying to ship a package for the second time. The first time it was on hold for a week and then returned to shipper. No one contacted me. I called them everyday. Tried to get answers. No one contacted me. This is the second time. It is on hold. I am calling everyday. No one is contacting me.

I feel like I’m in that Monty Python ‘cheese shop’ sketch. I keep wanting to interrupt the person that I called and say, ‘this IS a shipping company right? You do ship things?’

 – About 6 months ago.

Unf&%$ing believable, when there is a website made up soley for rants and complaints about the poor service your company provides, should be a clue for your to improve somewhat!!! I understand there...

Unf&%$ing believable, when there is a website made up soley for rants and complaints about the poor service your company provides, should be a clue for your to improve somewhat!!! I understand there have been closures, shut downs, etc. due to COVID-19 around the world affecting international shipping, but Jesus Christ, this shit is beyond FUBAR.....have a small package originated in Singapore, made it to Frankfurt and has been "processed" by the transit..........what the hell ever that means, no change or update since 5/9/20 so for 20 days it has been sitting in Germany. I message them and get "your package is on its way" and they say if its been over 10 days to contact the seller. The seller has been telling us to call back in a week for about 5 weeks now. What a crock of shit. Now the seller asks if we want them to resend our package (blood thinner medications) sure, why not, doesnt cost me a dime for them to try again, maybe we will end up with multiple packages and then I will wait to mail my check for a few months. Ass holes.

 – About 6 months ago.

Whenever I've contacted them with issues about shipping, they aggressively re-direct me to whatever company I've ordered from. The companies are always helpful and communicative! DHL? Not so...

Whenever I've contacted them with issues about shipping, they aggressively re-direct me to whatever company I've ordered from. The companies are always helpful and communicative! DHL? Not so much

 – About 6 months ago.

Have a shipment from China coming in that I've been jumping through hoops to try and get for the last month. DHL does nothing but send vague emails offering no solutions.

Oh and...

Have a shipment from China coming in that I've been jumping through hoops to try and get for the last month. DHL does nothing but send vague emails offering no solutions.

Oh and unlike FedEx or UPS who always come before noon. DHL rolls in around 3-4pm and sometimes after close of business after 5pm! And their delivery driver wears no mask. Trying to get my company to stop doing business with them.

 – About 6 months ago.

Every time Ipsy uses them to ship my package. I can never track it and it just "disappears". I would contact Ipsy a month later and they sent another one or reimburse me if it's sold out....

Every time Ipsy uses them to ship my package. I can never track it and it just "disappears". I would contact Ipsy a month later and they sent another one or reimburse me if it's sold out. I'd get the second package and the original package finally arrived later on...

 – About 6 months ago.

Purchased a laptop from Germany and shipped to UK. It was supposed to be out for delivery today and I just told by the online tracking that they 'missed me'..... I clicked on the photo section...

Purchased a laptop from Germany and shipped to UK. It was supposed to be out for delivery today and I just told by the online tracking that they 'missed me'..... I clicked on the photo section of the tracking and they took a photo of my building's glass door and access keypad and said im not accessible... with mate! Amazon and Royal Mail at least have the decency to call me letting me know they are outside of the building and i can just get out and get my stuff. DHL didn't even call me or text me and left it like that ....

 – About 6 months ago.

USA

I'm in the same boat as a lot of people with dhl. I ordered an item on April 14th and it was in limbo for weeks with the shipper saying dhl had it and dhl saying the shipper...

USA

I'm in the same boat as a lot of people with dhl. I ordered an item on April 14th and it was in limbo for weeks with the shipper saying dhl had it and dhl saying the shipper still had it. Finally on May 16th it was picked up by dhl and has been 'on hold' in Hong Kong every day since then.

It's now the 28th of May. Dhl says it's because of coronovirus but I've had other items derived from China in the same time frame from different carriers. I'd like to refuse the item as the shipper has had my money for a month and a half, I also asked dhl to try to return the parcel to the shipper, but of course I don't think they're even trying.

I'll never use them again.

 – About 6 months ago.

The summary below is part of a long nightmare that our company (a small business) has been living as a result of the lack of professionalism from DHL USA. In my 63 years of age I have never had to...

The summary below is part of a long nightmare that our company (a small business) has been living as a result of the lack of professionalism from DHL USA. In my 63 years of age I have never had to interact with such a disgusting person as Ms Diana Jones. She is the type of frustrated individual that would make our World better if she had never been born!

Diana Jones
DHL Express
16416 Northchase Ste 100
Houston TX 77067
USA
Skype ph # 859-692-5366
Fax 281 848 2254
diana.jones@dhl.com
www.dhl.com


1. DHL Representative Katherine Espinal came to our office and met with our Office Manager. Our company ( a small business) had two shipments and those would serve as an effective means of diligence to evaluate the potential of electing DHL as our primary shipping partner between our US office and our Portuguese office. The pre-requisites communicated to Ms. Espinal: Door to door service and freight, duties and taxes to be paid by our Portuguese office, meaning Incoterms Ex-Works;

2. DHL representative stated that would not be a problem and the Portuguese office would need an account with DHL as well;

3. Two quotations were submitted by DHL: one for palletized cargo and the second one for loose boxes. There was a significant price difference between the two, and we asked Katherine Espinal clearly if there would be any chance of boxes being separated if we decided to not palletize the cargo.

>>>> DHL PROMISE: There would be absolutely no risk of the boxes being separated, as the boxes would be together, numbered and would certainly travel on the same flight. Therefore, we opted to not palletize the cargo in order to preserve what was already a low operating margin on this particular project.
>>>> WHAT HAPPENED #1: a nightmare of boxes being shipped all over the world on different flights

4. >>>> WHAT HAPPENED #2: Additionally, it was proven that despite Ms. Espinal’s assurances, “door to door” service was never delivered, as ultimately we would have to hire our own customs broker in order to clear customs in Portugal;

5. Shipment was approved based on the quotes submitted and agreed upon with DHL representative, Ms. Katherine Espinal. Reference numbers below:

AWB # 3732920424 - $3,397.00
AWB # 3128437760. - $907.11

6. With the help of DHL's Justin McMahon, we managed to re-collect all the boxes and deliver them to the intended destination, even if 10 days later than the promised date!

7. A second nightmare started with billing when we found out the freight charges were all billed to our US account;

8. This phase started when we requested the billing to be transferred to our Portuguese office, which was communicated to Ms. Espinal SINCE THE VERY FIRST MEETING . Never were we told by DHL that rates would be subject to change should we proceed with a transfer of billing to the Portuguese office as contracted.

9. It’s important to reiterate that not once was it mentioned to us that rates were subject to change as a result of correcting the billing and sending it to the receiver, AS DEFINED SINCE THE VERY BEGINNING AND NEVER DONE BY DHL.

12. Unfortunately, to our surprise again, the invoice was sent to our Portuguese office and the amounts were:

AWB # 3732920424 - €10.928,21
AWB # 3128437760 - €2.464,67

MORE THAN THREE TIMES THE ORIGINALLY QUOTED PRICE is not an insignificant difference that could have been caused by exchange rate fluctuations or even perhaps a slightly different method of calculating the rates.

Keeping in mind the nuances of this situation and the fact that shipment with DHL was approved based on the quotes submitted by Ms. Katherine Espinal, this is clear "MAFIA style business" from a company that was banned from the US domestic market and should be banned from the global market as well. DHL and people like Diana Jones are symbols of how low our society can go !

 – About 6 months ago.

I purchased a vinyl record on ebay Germany 2 months ago and the package never arrived, the sender in Germany never received it back neither.
Trying to found out what happened and trying to...

I purchased a vinyl record on ebay Germany 2 months ago and the package never arrived, the sender in Germany never received it back neither.
Trying to found out what happened and trying to communicate with the DHL so called specialists is a real nightmare. Those people are sick !
Yes they have a nice logo on their customer service page with "we're here to help"
This is a joke, they will never give you any worth info about the problem, and they will never help you in any way, instead they will always send you stupid generic replies just trying to get rid of you.
I hate Dhl and I hope one day they will all burn in hell !!!!!!!!!!!!!!!!



 – About 6 months ago.

I bought something from a seller in Thailand (through Amazon) on 04/26/2020. My package is picked up, processed, and sent out on 05/04/2020. There were no tracking updates until 05/22/2020 (two days...

I bought something from a seller in Thailand (through Amazon) on 04/26/2020. My package is picked up, processed, and sent out on 05/04/2020. There were no tracking updates until 05/22/2020 (two days after it was expected to arrive), and It's in Germany. My package has been in transit for 18 days in the wrong direction, on top of taking 8 days to pickup.

 – About 6 months ago.

I guess im in the same boat , i ordered an item before the chinese holiday and it shipped on may 6th.
well it took DHL until may 19th to show it picked up in their system (it reached DHL way...

I guess im in the same boat , i ordered an item before the chinese holiday and it shipped on may 6th.
well it took DHL until may 19th to show it picked up in their system (it reached DHL way before that date)
now since may 20th , it has been shown "shipment on hold" every single day in hong kong allegedly
waiting for a flight. All DHL customer service can say is "we apologize, but you will just have to wait".
the worst part of this ordeal is when they try to blame Covid19. when i ordered a package that was sent from
the same area "hong kong" on may 6th as well , and it shipped via UPS from hong kong to USA and i had
it in my hands on may 12th!!! The level of service i received from UPS compared to DHL is unbelievable!!!.
NEVER AGAIN , and they actually called me and wanted to know if i wanted to try DHL for my business needs
going forward! YEAH RIGHT!

 – About 6 months ago.

They take a package hold it hostage for a week then have the local USPS pick it up. USPS does all the work and transport. DHL charges the shipper twice as much as USPS and USPS charges them nearly...

They take a package hold it hostage for a week then have the local USPS pick it up. USPS does all the work and transport. DHL charges the shipper twice as much as USPS and USPS charges them nearly half for volume discount. They do nothing but slow down the package and line their pockets. Then the postal service takes the blame for the late package.

 – About 6 months ago.

Its so retarded, they lie they rang a bell (no bell), they cant call, this is the worst company in the history - it only exists due to the government contracts - on free market it would not exists. I...

Its so retarded, they lie they rang a bell (no bell), they cant call, this is the worst company in the history - it only exists due to the government contracts - on free market it would not exists. I will never choose DHL having alternative. Is there something worst then DHL? Is it ass cancer? Nah, they are the same...

 – About 6 months ago.

From Australia to WA State, USA.

Been "Scanned into sack" since May 7.
It's May 26 and still sitting at scanned in. This was after purchasing it April 25th, so at this...

From Australia to WA State, USA.

Been "Scanned into sack" since May 7.
It's May 26 and still sitting at scanned in. This was after purchasing it April 25th, so at this point it's been over a month.
I usually get packages from Australia within 2 weeks. NEVER AGAIN with DHL, especially for a product that cost me $30, but since then can be found for $5 everywhere online.

 – About 6 months ago.

DHL picked up in Hong Kong on May 16 going to Central America, today is May 25 and is still sitting in Hong Kong on hold......

DHL picked up in Hong Kong on May 16 going to Central America, today is May 25 and is still sitting in Hong Kong on hold...

 – About 6 months ago.

I ordered something April 17th, it says it Shipped , no tracking worked then got one that showed shipped May 17th and is sitting in Hong Kong on hold ever since. Just check status May 24, 2020 Still...

I ordered something April 17th, it says it Shipped , no tracking worked then got one that showed shipped May 17th and is sitting in Hong Kong on hold ever since. Just check status May 24, 2020 Still on hold. What the ..... could of put it on a ship and it would of made it here. Not happy with DHL or the company I ordered with. 38 days since I order they took my money but I got nothing

 – About 6 months ago.

Package (supposedly) sent to USA from Germany via DHL in April. It has been sitting at Frankfurt Airport (waiting to be sent to USA) since May 5th. Today is May 24 and no change to the canned...

Package (supposedly) sent to USA from Germany via DHL in April. It has been sitting at Frankfurt Airport (waiting to be sent to USA) since May 5th. Today is May 24 and no change to the canned message on the website, I can't get a hold of a DHL live person, sender doesn't care (thanks Ebay). At this point I have mentally written off the $200 product as I seriously don't think it is going to leave Germany. DHL is pathetic. Always, and I mean, always stress to a seller you will NOT buy a product if they want to ship it DHL. Painful and unacceptable service!!

 – About 6 months ago.

DHL Germany to the US took 12 days a few months ago. That is not good service then. Now I have 3 packages sitting at the Frankfurt IPZ since 05/11/20. Today is the 24th still there. Can't...

DHL Germany to the US took 12 days a few months ago. That is not good service then. Now I have 3 packages sitting at the Frankfurt IPZ since 05/11/20. Today is the 24th still there. Can't contact DHL. They have a dump loop setup to lower customer contact. It even switches to German when you think you are getting somewhere... Contacted the Vendor and they gave me a DHL canned reply. ADD 3 WEEKS to "normal" (read crazy slow) delivery time. Almost FIVE weeks from Germany to the US by air? Ooo they blame the virus. Sorry one of the safest jobs is cargo pilots.. Load the plane and say bye.. Need more pilots DHL ? No problem the airlines aren't flying them. Hire a few thousand. Need aircraft DHL? Thousands of those sitting idle. Just like my shipment. Meanwhile Amazon is back to normal. Amazon gives a crap and wants future business. They made it work.

 – About 6 months ago.

DHL sucks! When someone sends me something via DHL, I wonder if it will ever arrive. SHIPPER: "I am sending your item with DHL." ME: "I will probably need to buy the same product...

DHL sucks! When someone sends me something via DHL, I wonder if it will ever arrive. SHIPPER: "I am sending your item with DHL." ME: "I will probably need to buy the same product again from somewhere else that does not use DHL."

 – About 6 months ago.

I bought something from Hong Kong and it shipped successfully to the USA, and went through customs to my local distribution center. Estimated delivery time came and went with no updates in tracking. I...

I bought something from Hong Kong and it shipped successfully to the USA, and went through customs to my local distribution center. Estimated delivery time came and went with no updates in tracking. I called and they said that my local center never received the item, and that they will get back to me if they find it. How can you lose a package that’s over 3 feet long!!! Did it magically scan itself!? I’m so fed up.

 – About 6 months ago.

dhl is is a lier who keep saying for 2 weeks they will send it and i open a compliant they still lie away from 10th may on hold from hong kong no updates im sick of this company they scam you with...

dhl is is a lier who keep saying for 2 weeks they will send it and i open a compliant they still lie away from 10th may on hold from hong kong no updates im sick of this company they scam you with paying customs and then gets stuck in hong kong !!!!

 – About 6 months ago.

My package has been in Hong Kong since May 7th....shipment on hold...no flight out DHL say...what a bunch of crock...

My package has been in Hong Kong since May 7th....shipment on hold...no flight out DHL say...what a bunch of crock

 – About 6 months ago.

I’ve been waiting on my package for over a month and it’s been thru customs now it’s back in Hong Kong and i can’t seem to understand why .. nobody can give me an answer ...

I’ve been waiting on my package for over a month and it’s been thru customs now it’s back in Hong Kong and i can’t seem to understand why .. nobody can give me an answer

 – About 6 months ago.

My packages have not moved from the Taipei, Taiwan since May 6th and it’s now May 20th. 🤦🏽‍♀️...

My packages have not moved from the Taipei, Taiwan since May 6th and it’s now May 20th. 🤦🏽‍♀️

 – About 6 months ago.

DHL Germany sucks.

First they "tried" to deliver our package and said the address on the package was incomplete. I called immediately and they double checked it. All OK, the...

DHL Germany sucks.

First they "tried" to deliver our package and said the address on the package was incomplete. I called immediately and they double checked it. All OK, the address was correct.

Tried again the next day and marked it as "address does not exist." Called immediately again--"too late" they told me 15 minutes after getting the email notification, "The package is on its way back to the US."

Packaged arrive TWO MONTHS LATER at my family's house with perfectly intact and correct address on the package...66$ express international postage for a 3 month round trip for our package.

 – About 6 months ago.

Firstly, there is a 100kg limit coming out of China to USA this is bad enough
Then, I have 8 shipments all on hold for a week now. Shipment time is 15+ days right now....

Firstly, there is a 100kg limit coming out of China to USA this is bad enough
Then, I have 8 shipments all on hold for a week now. Shipment time is 15+ days right now.

 – About 6 months ago.

i have an order that was supposed to be delivered thursday may 21. i called dhl to schedule a pick up for today may 19 at a service point location in elizabeth new jersey, i even have an email...

i have an order that was supposed to be delivered thursday may 21. i called dhl to schedule a pick up for today may 19 at a service point location in elizabeth new jersey, i even have an email confirmation. when i went to the service point today, they said my package was delivered at my house. when i went back home, there was no package delivered.

 – About 6 months ago.

I ordered something there was literally one town over from me in North Carolina. Eventually after a week I saw their tracking finally updated, and they had shipped it to Tennessee because apparently,...

I ordered something there was literally one town over from me in North Carolina. Eventually after a week I saw their tracking finally updated, and they had shipped it to Tennessee because apparently, that's where their next closest sorting location was. I guess? Then another week and a half for it to come right back to basically where it left. Two and a half weeks to go an hours drive.

 – About 6 months ago.

My package is now 8 weeks late with no update since April 23. I ordered a package from Aus to Canada on March 27 with an ETA of April 11. With COVID I expected three would be a slight delay. My...

My package is now 8 weeks late with no update since April 23. I ordered a package from Aus to Canada on March 27 with an ETA of April 11. With COVID I expected three would be a slight delay. My packaged showed delivered on April 11...with no package in hand I eventually figured out it was delivered to a warehouse in NZ where it was held until April 23rd. It is now May 17 and I have not received my goods or an updated ETA and no one will return my inquiries...I understand that the world is in chaos at the moment but an 8 week delivery with no communication or updates is unacceptable!!

 – About 6 months ago.

I ordered a Model O- and they use DHL as a middle man. The package was at their facility for 4 days before shipping, then it says package was "Tendered to delivery service provider" so i...

I ordered a Model O- and they use DHL as a middle man. The package was at their facility for 4 days before shipping, then it says package was "Tendered to delivery service provider" so i checked the address that they say is "delivery service provider" AND ITS AT A TRAILER PARK! LIKE SERIOUSLY WTF DO YOU MEAN TENDERED TO DELIVERY SERVICE PROVIDER BUT ITS AT A TRAILER PARK

 – About 6 months ago.

DHL took 10dys to deliver a package across 2 states.A f%@king carrier pidgeon could have done better.If you dont have a high school diploma,got several felonies,or just arent worth a f%@k to the point...

DHL took 10dys to deliver a package across 2 states.A f%@king carrier pidgeon could have done better.If you dont have a high school diploma,got several felonies,or just arent worth a f%@k to the point your own momma cant stand you,apply to DHL...the utterly most useless company in the world.

 – About 6 months ago.

My package was supposed to go out for delivery today, instead I get this: "The Estimated Delivery Date is currently unavailable. Please try again later."...

My package was supposed to go out for delivery today, instead I get this: "The Estimated Delivery Date is currently unavailable. Please try again later."

 – About 6 months ago.

DHL in Germany:

Ordered a part for my vintage car. The parcel was sent on April 07, arrived after a few stops at the distribution center near my house (10 minutes from here) on April 15....

DHL in Germany:

Ordered a part for my vintage car. The parcel was sent on April 07, arrived after a few stops at the distribution center near my house (10 minutes from here) on April 15. There nothing more happened with it. Call the hotline: Can't help you, due to Covid19 there may be a delay. So I contacted the sender and he requested an investigation order.

Then on May 04 the package moved in the distribution centre and was loaded onto the delivery vehicle. Then again nothing happened until yesterday evening when it suddenly appeared online that it couldn't be delivered (our house - only one door - is right on the street with a big name plate - you can't miss it).

Just called the hotline again.The problem was recorded and forwarded (to whomever). Best sentence ever: I am not competent to help you. DHL is not only fooling us, no, they are also making fun of us!

Now it will probably go back to the sender who can resend it - I wonder if it will take another 5 weeks that nothing happens?

 – About 6 months ago.

Bought checks on the 20th of April. Unfortunately, they were shipped on the 25th of April using DHL. I was supposed to get them on the 4th of May. They never came. DHL claimed to pass them off to...

Bought checks on the 20th of April. Unfortunately, they were shipped on the 25th of April using DHL. I was supposed to get them on the 4th of May. They never came. DHL claimed to pass them off to USPS, but USPS never received them. The package magically disappeared in Salt Lake, UT despite having tracking. On the 8th I'd had enough bullshit and contacted the company I bought the checks from, DHL, and USPS. On the 11th they magically reappeared in Salt Lake Utah and I finally got them on the 12th of May, over a week late. f%@k DHL.

 – About 6 months ago.

Ordered something from Japan for a good chunk of change probably one of the most expensive things I’ve purchased. Shipping is very fast was supposed to be here yesterday after only waiting like two...

Ordered something from Japan for a good chunk of change probably one of the most expensive things I’ve purchased. Shipping is very fast was supposed to be here yesterday after only waiting like two days after shipping. Sound good right? Wrong. Checked the tracking in the morning and it was updated to delivered and was signed for by some random person. They delivered my package to the wrong house and I have no idea if I will even get it back now. I’m so pissed like how can you not see that the name on the parcel doesn’t match the name of the person signing for the package? Called them and told them what happened and I was assured they would be able to find out where the carrier left it through the gps sometime today so we’ll see what happens. If I’m back again you know they screwed me over

 – About 6 months ago.

Wow, I paid $30 PREMIUM to ship a tiny little outfit from california to wisconsin. It's been 2 weeks now! I have packages from china via fedex that only takes 2 weeks! DHL SUCKS!! What the...

Wow, I paid $30 PREMIUM to ship a tiny little outfit from california to wisconsin. It's been 2 weeks now! I have packages from china via fedex that only takes 2 weeks! DHL SUCKS!! What the hell was it doing traveling through california for 2 weeks straight?! And whats worse, the delivery date is 2 more weeks from now! WTF DHL!

I didn't think it was possible for for things to ship so slowly within the USA.

 – About 6 months ago.

My package is supposed to be delivered from Taiwan to Montreal and now it's in Mexico...

My package is supposed to be delivered from Taiwan to Montreal and now it's in Mexico

 – About 6 months ago.

why does apple still use this cock sucker of a company?...

why does apple still use this cock sucker of a company?

 – About 6 months ago.

Been waiting for my package since last month like 3 weeks ago. I paid for shipping WTF are we in the stone ages where things take 3-6 weeks for delivery? I just can't believe that they...

Been waiting for my package since last month like 3 weeks ago. I paid for shipping WTF are we in the stone ages where things take 3-6 weeks for delivery? I just can't believe that they wouldn't update their tracking information. I get it if they are delayed for some reason, but just notify me so I know. Instead I'm stuck wondering what is going on, if they lost the package, or if it will even be worth it for the seller to reship the item knowing that they will use DHL once again. What a flipping Joke!! I guess at least I'm not the only one?

 – About 6 months ago.

i hate dhl so much!!!!!!! why can't you inform me what neighbour recieved my package. I get that you might be lazy to deliver it to my door, but why then not leave a note? or an e-mail...

i hate dhl so much!!!!!!! why can't you inform me what neighbour recieved my package. I get that you might be lazy to deliver it to my door, but why then not leave a note? or an e-mail notification? or something? tracking number says 'neighbour'. how should i guess what neighbour? only after filing a complaint they thell you where your package is. asses

 – About 6 months ago.

blokes on blokes, gotta love it....

blokes on blokes, gotta love it.

 – About 7 months ago.

DHL sucks! They held onto my package for over a week. Called customer service and they couldn't find tracking number? Transferred me over to a recording and I eventually hung up in frustration....

DHL sucks! They held onto my package for over a week. Called customer service and they couldn't find tracking number? Transferred me over to a recording and I eventually hung up in frustration. UPS is a better company to deal with. At least, UPS ATTEMPTS to resolve an issue.

 – About 7 months ago.

Always an issue with this company. They messed up my address (blamed the company/seller) when the address was right there in my invoice at the time of purchase (through Paypal). I caught the messy...

Always an issue with this company. They messed up my address (blamed the company/seller) when the address was right there in my invoice at the time of purchase (through Paypal). I caught the messy address prior to delivery and even fixed it up. They still managed to mess up and fail the delivery. Awful delivery company. AVOID.

 – About 7 months ago.

Been waiting a month for Expedited Shipping to arrive, with no end in sight. For f%@k’s sake, how long does regular shipping take you lazy motherf%@kers!...

Been waiting a month for Expedited Shipping to arrive, with no end in sight. For f%@k’s sake, how long does regular shipping take you lazy motherf%@kers!

 – About 7 months ago.

DHL been sitting on my package for a week and a half, without notifying the seller or myself, because they have some imaginary problem with the address I've been using for the last 10 years, and...

DHL been sitting on my package for a week and a half, without notifying the seller or myself, because they have some imaginary problem with the address I've been using for the last 10 years, and have made several hundred eBay and Amazon purchases from. Every other shipper can find us, why can't you?

 – About 7 months ago.

My package sat at the "distribution centre" for 2 weeks now... like just give it to me...

My package sat at the "distribution centre" for 2 weeks now... like just give it to me

 – About 7 months ago.

i will never order anything that comes this way so over it these companys are getting alot of slack because there stuff never gets delivered ... no one needs to wait a month super bad !!!!!!!!!...

i will never order anything that comes this way so over it these companys are getting alot of slack because there stuff never gets delivered ... no one needs to wait a month super bad !!!!!!!!!

 – About 7 months ago.

STOP using DHL so we can put them out of business....

STOP using DHL so we can put them out of business.

 – About 7 months ago.

I just got contacted and told that I, the receiver, had to fill out a proforma invoice for customs. This is DHL express and I'd paid for 4 day delivery. The parcel is already late. Two days ago...

I just got contacted and told that I, the receiver, had to fill out a proforma invoice for customs. This is DHL express and I'd paid for 4 day delivery. The parcel is already late. Two days ago they phone me because I have to pay customs fees - not sure why the fees with DHL are always more expense than with any other shipper. So, nice guy, but barely speaks English and it takes for ever to pay the fees. I think. Ok, the parcel will come now. Two days later I get a phone call from DHL Canada's brokerage provider. I'm told that I missed all there previous calls - a lie. And NOW I have to authorize them to clear the parcel through customs. After I've already paid for them to be the shipper - clearly that means I want them to deliver the thing AND brokerage is a part of that...and I've also already paid the customs fees. Hmmmmm, so why do I now have to provide an invoice, country of origin etc. for the shipment? A PROFORMA INVOICE IS DHL'S JOB TO COLLECT OR CREATE WITH THE SHIPPER WHEN THEY PICK UP THE PARCEL AND IT IS WHAT I PAID THEM TO DO! Oh, and DHL Express also telling me, once they submit the proforma invoice and the parcel clears, it will be another 4-5 days to delivery my EXPRESS parcel - a shipping service for which I paid a premium. DHL sucks. Can we all please stop using them so they go out of business? This is an example of a company that stopped providing decent service, and has so may layers of bureaucracy that it SHOULD FAIL AND GO OUT OF BUSINESS. However, the way that money and power work in the world today, when a business gets this big, they can be the crappiest business in the world and still not fail. PUT DHL OUT OF BUSINESS.

 – About 7 months ago.

Been on hold for ages, been 14 days with no update on tracking.. It's being shipped from within the same state....

Been on hold for ages, been 14 days with no update on tracking.. It's being shipped from within the same state.

 – About 7 months ago.

DHL will deliver and ring your bell at 10PM!!! f%@k DHL they are garbage!!!...

DHL will deliver and ring your bell at 10PM!!! f%@k DHL they are garbage!!!

 – About 7 months ago.

They will hold your parcel for no reason till it over due and you "Hey, talk to your seller".
f%@king garbage....

They will hold your parcel for no reason till it over due and you "Hey, talk to your seller".
f%@king garbage.

 – About 7 months ago.

Never realized how bad dhl is. Ordered a poetic phone case from Amazon. Original estimate was April 23rd which amazon changed to the 26th. Last dhl update says they handed it off to usps at 6 in the...

Never realized how bad dhl is. Ordered a poetic phone case from Amazon. Original estimate was April 23rd which amazon changed to the 26th. Last dhl update says they handed it off to usps at 6 in the morning on the 23rd. On the 25th dhl updated there tracking saying there was a delay and to allow additional 24 to 48 hours. Its now the 28th and no update. Usps says waiting for dhl and dhl still shows they already gave the package to usps. I did some research and found that poetic uses dhl regularly. It will be the last time I order one of their products. I ordered a case from another company yesterday and I'm betting it arrives before my dhl order does.

 – About 7 months ago.

They don’t deliver inside the timeframe they give you and they have shut down their hotline and not answering the questions you ask on their online form....

They don’t deliver inside the timeframe they give you and they have shut down their hotline and not answering the questions you ask on their online form.

 – About 7 months ago.

Never rang the doorbell, told me to call and have a signature release added, went out for deliver the next day and they said "Wrong address" Like they didn't just come here and put a...

Never rang the doorbell, told me to call and have a signature release added, went out for deliver the next day and they said "Wrong address" Like they didn't just come here and put a sticker on my door...

 – About 7 months ago.

DHL sucks! If I wanted to wait weeks for my package to be lost, I would have made other arrangements!...

DHL sucks! If I wanted to wait weeks for my package to be lost, I would have made other arrangements!

 – About 7 months ago.

If DHL was a man, I'd punch him in the face soo hard he'd be out cold for months! DHL is unreliable garbage! A local paperboy is more reliable that this shitty service!

If DHL was a man, I'd punch him in the face soo hard he'd be out cold for months! DHL is unreliable garbage! A local paperboy is more reliable that this shitty service!

Seriously.. Words can't begin to describe the vileness that instills me over this pathetic carrier!

I've been waiting, and waiting, and waiting, and I still do not have my package. I don't even have a &^&()^ update since the &*()&_+ package was shipped!

Why cant this shitty carrier just die and let the real carriers handle this? Fedex, UPS, yes, the services that "Wannabe DHL" wants to be soo badly.

I've got one phrase for you, you shitty pathetic carrier, Eat a (fill in the blank) and choke to death!

 – About 7 months ago.

DHL is the worst logistic company I've ever experienced!

This is my story:

I moved into a new apartment that is brand new and nobody was living here before.

DHL is the worst logistic company I've ever experienced!

This is my story:

I moved into a new apartment that is brand new and nobody was living here before.

I had to order too much stuff and I made around 40 orders in online shops.

Every single package that has to come with DHL Small Parcel, misdirected multiple times. Some times they just put "No Access to the Building" on 7am on them.

The funny part is, there is no "Redirect to Packet Shop" for my stuff, as most of them are middle-size.

I tried their Awful customer service by phone. But every time the agent wasn't able to talk in English and her suggestion was to call again, maybe finally someone that can speak English, picks up. I did that over 10 times but no luck!

I tried their support chat system with the help of Google Translate, and the agent was only reading the shitty tracking page and was saying, she had no power to change anything and I had to wait.

The result of waiting at least 10 days for each package was, simply return to sender!

I even write a mail to their sorting centre in the neighbourhood, but nothing changed.

Seems like they should change their slogan to: DHL, simply not delivering

PS: DPD is delivering nice and smooth with real online tracking. Also Hermes customer support has power to change anything

 – About 7 months ago.

Tracking my package today and I was delivery number 34. The driver must’ve given up at 22 and called it a day. It took them 2 hours to deliver the first two packages. Now my package will arrive...

Tracking my package today and I was delivery number 34. The driver must’ve given up at 22 and called it a day. It took them 2 hours to deliver the first two packages. Now my package will arrive tomorrow... apparently. I don’t understand how a company can be so universally bad.

 – About 7 months ago.

many times have i almost watched the shipping truck go past my town in UPSTATE NY from the NYC area and go all the way to ohio . then wait 24-36hr's to transfer to the USPS and go back across to...

many times have i almost watched the shipping truck go past my town in UPSTATE NY from the NYC area and go all the way to ohio . then wait 24-36hr's to transfer to the USPS and go back across to buffalo or rochester ny . then get sent on a truck down to my town and delivered . my question is how the he!! do thay make any money at this when they ship your products 300-400 miles past you and back . ? ? ?

 – About 7 months ago.

Liingo Eye Glasses and 1800CONTACTS stop using DHL-their deliveries are ALWAYS LATE if they arrive at all!!!...

Liingo Eye Glasses and 1800CONTACTS stop using DHL-their deliveries are ALWAYS LATE if they arrive at all!!!

 – About 7 months ago.

I have two packages shipped via DHL from CA and DE. One 4/7 and one 4/8. No updates or movement on tracking numbers. They both say enroute to DHL ecommerce. For 8 and 9 days???? DHL is a joke. ...

I have two packages shipped via DHL from CA and DE. One 4/7 and one 4/8. No updates or movement on tracking numbers. They both say enroute to DHL ecommerce. For 8 and 9 days???? DHL is a joke. Both sellers state that the packages left their warehouses on the 7th and 8th and the packages are in the hands of DHL. Have they shut down their shipping???? I get that things are slow with Covid but it still shouldn't take over a week to get to Dallas! Completely unreliable shipping company.

 – About 7 months ago.

I ordered something back in December, it was coming from France to the USA it was shipped via DHL.
It arrived yesterday, I completely forgot about the item...I know France to Seattle is a long...

I ordered something back in December, it was coming from France to the USA it was shipped via DHL.
It arrived yesterday, I completely forgot about the item...I know France to Seattle is a long distance but 4 months?!

 – About 7 months ago.

they are the f%@king worst I can't believe how can you f%@k something up so badly.
I've ordered a package and few days after dispatch the tracking number froze. I was contacting DHL...

they are the f%@king worst I can't believe how can you f%@k something up so badly.
I've ordered a package and few days after dispatch the tracking number froze. I was contacting DHL every day to check what they can do, as you can imagine, I've had to wait for the escalation to be answered, and I've checked with them every f%@king day if it was answered. suddenly, yesterday, tracking number told me that THEY ARE SHIPPING IT BACK CAUSE I HAVEN'T PICKED IT UP. so the package was there the entire time, 500 meteres from my home and these stupid f%@ks HAVEN'T UPDATED THE NUMBER. now it's shipped back to UK and I'm so pissed and trying to file an official complaint but guess what... the CS phone number "doesn't exist" and in order to chat with them I have to talk with a chatbot first. as you can imagine I'm waiting and waiting and nothing happens
I f%@kING HATE DHL THIS COMPANY IS JUST THE WORST

 – About 7 months ago.

I never knew sites like this exist. but wow DHL opened my eyes to what crazy operation this business is running. I was standing right at my apartment's hall waiting for the DHL truck and saw...

I never knew sites like this exist. but wow DHL opened my eyes to what crazy operation this business is running. I was standing right at my apartment's hall waiting for the DHL truck and saw nothing for an hour but the status updated saying DELIVERY ATTEMPTED. great!

 – About 7 months ago.

DHL are the worst. Package shipped on the 25th of march. April 14th now still nothing. From Illinois to Iowa lol...

DHL are the worst. Package shipped on the 25th of march. April 14th now still nothing. From Illinois to Iowa lol

 – About 7 months ago.

Stuck in Hong Kong-shocker right!?
7 days now!!...

Stuck in Hong Kong-shocker right!?
7 days now!!

 – About 7 months ago.

Yeah, DHL blows goat balls. I had a package shipped out to me on the 19th of March. It is now April 12th and guess what? THERE HAS BEEN NO UPDATE SINCE THE 19TH! What kind of shady operation are these...

Yeah, DHL blows goat balls. I had a package shipped out to me on the 19th of March. It is now April 12th and guess what? THERE HAS BEEN NO UPDATE SINCE THE 19TH! What kind of shady operation are these dumb asses running?!?

Since DHL is about as reliable as a Ford Escort, I had to contact the shipper again and they are going to resend it under FEDEX. They'll get my package out to me on time and update the tracking.

DHL could learn a thing or two from FEDEX.

DHL

Dumbass Homo Logistics.

 – About 7 months ago.

I can only echo others.They are by far the worst shipper out there....

I can only echo others.They are by far the worst shipper out there.

 – About 8 months ago.

Monday, March 30, 2020 at 15:27, Shipment information received. Today is April 9, 2020, no updates whatsoeve for over 10 days in Hongkong. Paid $400 for shipping express by the way....

Monday, March 30, 2020 at 15:27, Shipment information received. Today is April 9, 2020, no updates whatsoeve for over 10 days in Hongkong. Paid $400 for shipping express by the way.

 – About 8 months ago.

Was given a delivery time of yesterday. Tracking didn't update for 3 days, then when it did, it provided only the information "EN ROUTE", with no location provided. When I called, they...

Was given a delivery time of yesterday. Tracking didn't update for 3 days, then when it did, it provided only the information "EN ROUTE", with no location provided. When I called, they said the projected delivery date is only "the earliest day it might get there" and that it will actually arrive 4 days after the promised date. Awful company I will never willingly deal with again.

 – About 8 months ago.

PACKAGE STUCK IN HONG KONG FOR ALMOST A WEEK. FEDEX DELIVERED ON TIME, NOT DHL. WTF?...

PACKAGE STUCK IN HONG KONG FOR ALMOST A WEEK. FEDEX DELIVERED ON TIME, NOT DHL. WTF?

 – About 8 months ago.

My DHL letter arrived in HK two weeks ago and it still hasn't been delivered!!

I could take the train to their facility and back within 2 hours.....f%@kin useless...

My DHL letter arrived in HK two weeks ago and it still hasn't been delivered!!

I could take the train to their facility and back within 2 hours.....f%@kin useless

 – About 8 months ago.

Address label is:
1234 Oak St #5

1234 Oak St is a trailer park, and #5 is the trailer number. DHL drivers can't seem to figure this out and so they return the package to the...

Address label is:
1234 Oak St #5

1234 Oak St is a trailer park, and #5 is the trailer number. DHL drivers can't seem to figure this out and so they return the package to the distribution center, require the receiver to CALL and explain the obvious, and then it gets put back on the truck days later for delivery.

Idiots.

 – About 8 months ago.

DHL is the worst shipping company I have ever dealt with. I order a small package from Ebay and it was coming from Montgomery, Illinois. I purchased it on March 19 and it did not move anywhere for...

DHL is the worst shipping company I have ever dealt with. I order a small package from Ebay and it was coming from Montgomery, Illinois. I purchased it on March 19 and it did not move anywhere for over a week. Today March 31 I saw where it had been at an USPS sort facility so in 12 days it was in the hands of USPS. I am hoping it gets here before 2 weeks have passed now but the tracking number on the DHL website does not work for USPS. The DHL website says it is a tracking number for USPS but it does not work. I have gotten to see they don't care about anybody. I thought German companies were some of the best in the world but DHL is one of the worst companies in the world. This is not my first time with complaints about DHL. I think that if it had come USPS would have had it to me in 3-4 days. It must be a money saver like the cheap UPS and Fedex options. They are all worthless but DHL takes the cake.

 – About 8 months ago.

I called three times!three times! To update my address! And they said I still missing information??!! Can u believe that?? I waited for this parcel for two days! Stayed at home and wait for the...

I called three times!three times! To update my address! And they said I still missing information??!! Can u believe that?? I waited for this parcel for two days! Stayed at home and wait for the driver for two days! The representative said it’s been updated and the driver will give me a call before delivery! No one called me! And updated wrong address for the deliver status! Wtf!!!! I called three times to update my address last week for nothing!! DHL sucks!!!! I will never use them again!!

 – About 8 months ago.

My parcel from 25MAR20 till now still stocked in Hong Hong! Can’t believe that using DHL service will take such a long time to deliver to Kuala Lumpur?...

My parcel from 25MAR20 till now still stocked in Hong Hong! Can’t believe that using DHL service will take such a long time to deliver to Kuala Lumpur?

 – About 8 months ago.

Been 'in transit to destination country' for 14 days now. When I emailed DHL, telling them to stop giving me copy and paste responses simply stating that my package is in transit, they told me...

Been 'in transit to destination country' for 14 days now. When I emailed DHL, telling them to stop giving me copy and paste responses simply stating that my package is in transit, they told me the shipment is in Germany waiting to be processed. f%@k DHL ecommerce

 – About 8 months ago.

Estimate delivery time is bullshit.... no online chat service and the web interface is old as f%@k!...

Estimate delivery time is bullshit.... no online chat service and the web interface is old as f%@k!

 – About 8 months ago.

Oh my god. Same as everyone else here. WTF. It took 3 days to travel across the world, and now it's taking them more than a week to travel from LA to SF. And, to make matters worse, they keep...

Oh my god. Same as everyone else here. WTF. It took 3 days to travel across the world, and now it's taking them more than a week to travel from LA to SF. And, to make matters worse, they keep changing the damn delivery date so I keep having to change my damn plans to sit at hme all day to wait for the damn package. WTF DHL. GET YOUR SHIT TOGETHER YOU DUMBSHITS.

 – About 8 months ago.

Are you F***ing kidding me? Just got this from DHL - first company I've heard of to invent a coronavirus surcharge.. thanks for taking one for the team DHL! Dropping them now from all my...

Are you F***ing kidding me? Just got this from DHL - first company I've heard of to invent a coronavirus surcharge.. thanks for taking one for the team DHL! Dropping them now from all my international shipments...

COVID19 Update - Emergency Situation Surcharge

Dear Valued Customer,



In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a reliable delivery service for you and your customers. As mentioned in our previous message, we are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions. We are also making safety our top priority.



We do this because we strongly believe in our company mission: “Connecting people, improving lives”. Never has that been more necessary than it is today. Enabling the flow of goods, ranging from consumer products to relief supplies, plays a crucial role in the welfare of the world’s citizens and the stability of our societies.



In order to ensure operational continuity and to keep connecting the world with a high-quality service, we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.



WHY ARE WE CREATING THIS SURCHARGE?



DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.



You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries.



Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.



These factors, among others, increase our costs during this period to unsustainable levels.



This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.



Please find below the mechanism of this surcharge.



For shipments billed in lbs:



Billing Method

Chargeable Weight

Charge Amount

Emergency Situation Surcharge

Fixed Charge

Per Shipment

Up to 6 lbs

No charge

7 - 66 lbs

$ 2.50

67 - 150 lbs

$ 16

151 - 660 lbs

$ 54

>660 lbs

$ 215



For shipments billed in kgs:



Billing Method

Chargeable Weight

Charge Amount

Emergency Situation Surcharge

Fixed Charge

Per Shipment

Up to 2.5 kgs

No charge

2.51 - 30 kgs

$ 2.50

30.1 - 70 kgs

$ 16

70.1 - 300 kgs

$ 54

>300.1 kgs

$ 215



Below you will find how this will work for 2 example shipments:



- 20 lbs shipment from Chicago (United States) to London (United Kingdom):

Surcharge amount: $ 2.50

- 190 lbs shipment from Bogota (Colombia) to Athens (Greece):

Surcharge amount: $ 54



WHEN WILL THE SURCHARGE TAKE EFFECT?



The Emergency Situation Surcharge will be effective as of the 1st April 2020 until further notice.



IN WHAT INSTANCES WILL THE SURCHARGE APPLY?



The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.



It is not applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. It also does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.



We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.



LATEST NETWORK UPDATES



To help you keeping up to date on our operations in impacted countries, you will find via the link below the latest update on our network status:



Click here



This website will be updated twice per week. In case you need further specific detail about the actual operational status in your country, please contact your account manager or customer service representative.



DHL Express will continue to make necessary adjustments to ensure we remain a reliable partner for all your express shipping needs. We will also continue to inform you about any major changes in our service offering. In the meantime, if you have any questions, please reach out to your DHL account manager.



Thank you for your trust and cooperation.



Regards,

DHL Express

 – About 8 months ago.

DHL delivers way too late. They put your package on hold and it's always a day to 2 days after the delivery date before it gets delivered. They must have some lazy asses working there that says...

DHL delivers way too late. They put your package on hold and it's always a day to 2 days after the delivery date before it gets delivered. They must have some lazy asses working there that says "oh it'll just be a day late. I'm not doing that today". It's bullshit

 – About 8 months ago.

Back in 2013 I was stationed at FT. Bragg. I had ordered a DJI Phantom 2 quadcopter and it was pretty expensive at that time. Shipping update said delivered and so I checked our mail room. No sign of...

Back in 2013 I was stationed at FT. Bragg. I had ordered a DJI Phantom 2 quadcopter and it was pretty expensive at that time. Shipping update said delivered and so I checked our mail room. No sign of it anywhere. Wasn’t in the records and the duty personnel never received a package. I called DHL and they gave me the actual cell phone number of the driver and he said he had delivered it to the mail room. Turns out he delivered it to the one next door which belonged to a special forces training unit. I went in and inquired about a package and the guys on duty said that one had come in The other day but they didn’t have the key to the package closet at the moment. So I had to go into the actual SF school house and get one of the training sergeants to come with me to open the package closet. Once he opened the door, there it was....

Fast forward to 2015, I’m out of the military and back home and once again had ordered a quadcopter, the driver who I swear was fresh from Somalia was lost and I had to direct him over 10 miles to get to my correct address...When he pulled up he just parked in the middle of the road and have me come to the van to get my package. I asked where he was from and no shit it was Somalia.

Needless to say I no longer choose DHL if I have any choice at all. I’d rather use USPS and Just risk all my shit being stepped on or broken.

 – About 8 months ago.

DHL are pile of shit had order from Hong Kong and been stuck in Hong Kong 8 days now tracking just said shipment information received phone dhl they say ask the sender as saying it’s his fault and...

DHL are pile of shit had order from Hong Kong and been stuck in Hong Kong 8 days now tracking just said shipment information received phone dhl they say ask the sender as saying it’s his fault and he hasn’t sent it but he insists he has bloody joke all want is an update so I know we’re my package is and still nothing can’t see me getting it ether £400 pounds worth if it’s dhl tracking system that not updated I’ll be pist off as absolutely pointless if u can’t track your item won’t be going with dhl again first time used them and be last time

 – About 8 months ago.

In the last 10 or 12 years I’ve had maybe 5 or 6 internet orders where the seller was moronic enough to select DHL as their shipping service. DHL f****d it up every time. No exaggeration. I can’t...

In the last 10 or 12 years I’ve had maybe 5 or 6 internet orders where the seller was moronic enough to select DHL as their shipping service. DHL f****d it up every time. No exaggeration. I can’t believe they are still in business. I would never voluntarily allow DHL to touch anything I ever shipped.

 – About 8 months ago.

DHL is the only company in the world that seems to figure out how to get a package thousands of miles across the globe, but can’t seem to figure out how to get it to your doorstop 30 miles from the...

DHL is the only company in the world that seems to figure out how to get a package thousands of miles across the globe, but can’t seem to figure out how to get it to your doorstop 30 miles from the airport. Idk what the f%@k the US branch of DHL does to screw up every deliver, but sure enough they have figured out a way.

 – About 9 months ago.

Paid every duties and taxes online, instructed no signature is required upon delivery, the package is clear to leave by my house's door. DHL driver was a dumb, still took away the package, caused...

Paid every duties and taxes online, instructed no signature is required upon delivery, the package is clear to leave by my house's door. DHL driver was a dumb, still took away the package, caused me a unnecessary 1 day delay. DHL works so like an amateur, shamelessly claims themselves "professional"

 – About 9 months ago.

Thanks for making me wait for my package for 12 hours and cancel all my plans and then never show up you incompetent losers....

Thanks for making me wait for my package for 12 hours and cancel all my plans and then never show up you incompetent losers.

 – About 9 months ago.

WHEN YOU'RE ALREADY A WEEK LATE TO DELIVER SOMETHING, LOSING IT MAKES YOU LOOK f%@kING WORSE....

WHEN YOU'RE ALREADY A WEEK LATE TO DELIVER SOMETHING, LOSING IT MAKES YOU LOOK f%@kING WORSE.

 – About 9 months ago.

Fedex hits amazons estimates every time, DHL misses every time. I wish we could see who they're going to ship through so that I can just move on to another seller....

Fedex hits amazons estimates every time, DHL misses every time. I wish we could see who they're going to ship through so that I can just move on to another seller.

 – About 9 months ago.

DHL NEVER EVER deliver my package on time. Don't even need to try to leave notes for the deliver guy. They are not going to read it. I have to pick up my package every single time....

DHL NEVER EVER deliver my package on time. Don't even need to try to leave notes for the deliver guy. They are not going to read it. I have to pick up my package every single time.