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DHL® Sucks!

@DHLSucks_
Frustrated with DHL® service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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 – About 9 hours ago.

Ok. This company provides notice that your important package will arrive on a certain date before 5:00pm. Incidentally, there inform you that a signature will be required to revive. You take off the...

Ok. This company provides notice that your important package will arrive on a certain date before 5:00pm. Incidentally, there inform you that a signature will be required to revive. You take off the day from work and wait, all day long. No call, no text, no email and ultimately no package. The next morning, same message, your package will be delivered by the end of the day. Nothing. I will never, ever do business with a company that uses DHL. They flat out suck!!!

 – About 1 Day ago.

Parcel stuck in Germany, like always... Why the hell is Amazon still sending packages with them? 3 times i had to deal with DHL and every time there was a problem with them. They are the worst....

Parcel stuck in Germany, like always... Why the hell is Amazon still sending packages with them? 3 times i had to deal with DHL and every time there was a problem with them. They are the worst.

 – About 1 Day ago.

Customer service? Try contacting DHL - jump through way too many hoops. I will never use them again...

Customer service? Try contacting DHL - jump through way too many hoops. I will never use them again

 – About 1 Day ago.

OMG I HATE DHL. They hold your package until you pay custom fees which they don't provide an invoice for until they deliver the package.. Seriously the worst courier service ever. So i paid it at...

OMG I HATE DHL. They hold your package until you pay custom fees which they don't provide an invoice for until they deliver the package.. Seriously the worst courier service ever. So i paid it at 10am and the truck doesnt live till noon 12. Yet they said its on hold at 10:30 bitch please! now i have to wait till monday. (its Friday right now)

 – About 2 days ago.

Delivery still says expected today. However, it is 13:00 here in Portugal and it just now departed the Los Angeles facility. So unless Santa is delivering it by supersonic speed, it will not arrive...

Delivery still says expected today. However, it is 13:00 here in Portugal and it just now departed the Los Angeles facility. So unless Santa is delivering it by supersonic speed, it will not arrive today. Same thing happened from here to U.S. Two-day document delivery took one week. No explanation. No compensation. Just par for the course.

 – About 2 days ago.

My package was supposed to arrive within 5 days. As of now it's passed that 5 days and when I look at my package's progress I see that it has been sitting in a warehouse in the US for 4 days...

My package was supposed to arrive within 5 days. As of now it's passed that 5 days and when I look at my package's progress I see that it has been sitting in a warehouse in the US for 4 days now. I cannot get any information on when the package should be leaving or arriving. Why pay for DHL priority shipping. I will be complaining vehemently to the company using DHL and mention that they care little for customer's service if they're continuing to use a company whose delivery system is a joke.

 – About 2 days ago.

Maybe DHL stands for: My Shoes Now ...

Maybe DHL stands for: My Shoes Now

 – About 2 days ago.

Where my shoes? What? They can’teast from west in the same street? Is they directionally challenged? Why they can’t read a map? Are they just flat out lying? How they stay in business?? Also: WTF?...

Where my shoes? What? They can’teast from west in the same street? Is they directionally challenged? Why they can’t read a map? Are they just flat out lying? How they stay in business?? Also: WTF? Manages to get here from hongkong but can’t make it to my house?? It’s been riding around on a delivery van for a week around my house. This is damn stupid and also, WTF?

 – About 2 days ago.

DHL said that they delivered my bloody package and even sent me confirmations and shit but I still didn't receive anything. WTF is wrong with them. I've been waiting since bloody 10AM and I...

DHL said that they delivered my bloody package and even sent me confirmations and shit but I still didn't receive anything. WTF is wrong with them. I've been waiting since bloody 10AM and I didn't see or hear no goddamn DHL truck near me and all of a sudden they mention that it is delivered??? HOW THE FLYING f%@k DID THAT HAPPEN.

 – About 3 days ago.

The delivery company that doesn't deliver. After 4 days of DHL sending me messages that they will deliver today i got told to go to Service Center and pick it up myself. Its 50 miles away and they...

The delivery company that doesn't deliver. After 4 days of DHL sending me messages that they will deliver today i got told to go to Service Center and pick it up myself. Its 50 miles away and they close at 5pm. Thought the only reason you are getting payed is to DELIVER?
Wasted 4 days of my life already...so much for DHL Express.

 – About 5 days ago.

just bought a new pc, all the parts from amazon which came like in a week, and my gpu and motherboard from pc universe which it should come with DHL germany
the shipping trace is stuck to...

just bought a new pc, all the parts from amazon which came like in a week, and my gpu and motherboard from pc universe which it should come with DHL germany
the shipping trace is stuck to 20/09/2019 without updating at all & it says
This shipment is handled by: DHL Parcel
almost a month passed and as u know customer service is dead as f
fockin boomers pc universe and dhl
big uff
waiting a 1200 euros value packet without knowing shiet

 – About 5 days ago.

They're completely unable to provide any shipping status updates -- and the bot on their site is worthless, just repeating canned responses that tell you to contact the shipper....

They're completely unable to provide any shipping status updates -- and the bot on their site is worthless, just repeating canned responses that tell you to contact the shipper.

 – About 1 Week ago.

these f%@kheads claimed it would be front door delivery and now it's saying "sorry c*nt, but you gotta drive 2 hours away to pick up your package, have a nice day and go f%@k yourself" ...

these f%@kheads claimed it would be front door delivery and now it's saying "sorry c*nt, but you gotta drive 2 hours away to pick up your package, have a nice day and go f%@k yourself"

 – About 1 Week ago.

I hope dhl goes bankrupt. They misplaces your packages, they dont give a shit, there “customer service” is rude, you dont get your packages, you end up frustrated and angry. This is what you get...

I hope dhl goes bankrupt. They misplaces your packages, they dont give a shit, there “customer service” is rude, you dont get your packages, you end up frustrated and angry. This is what you get when your package is handled by dhl.
I highly suggest, that if you order some goods, then tell the store or people or whom ever, that you do not want them so send or ship by dhl!!!!
Avoid

 – About 1 Week ago.

DHL sucks Big time. I order a parcel from Zalando. When it havet arrived after 6 days, i contacted Zalando. I got a link to dhl parcel service. There i could see, that my package have arrived at their...

DHL sucks Big time. I order a parcel from Zalando. When it havet arrived after 6 days, i contacted Zalando. I got a link to dhl parcel service. There i could see, that my package have arrived at their parcel center, and it read, that the parcel was awaiting my pick up. Only problem is, that they did not notify my at all. So if i hadnt chekked with Zalando, then my package was going to be sent back, due to the fact that dhl did not notify my.
And dhl customer service...what is that????
I recommend everybody, to choose either FedEx or some one else. Dhl is not to be trusted!!!

 – About 1 Week ago.

A couple of hours ago I received an email that my parcel had been delivered to a home 2 mins walk from me because “I wasn’t home” when I received the email, I went down stairs to check if the...

A couple of hours ago I received an email that my parcel had been delivered to a home 2 mins walk from me because “I wasn’t home” when I received the email, I went down stairs to check if the courier was there. He was parked outside my home and said that he knocked on my door. I said to him I was in the whole time and didn’t hear a knock on the door and questions why he didn’t drop my package off closer or more importantly knock on my door. He said he didn’t see the letter of my apartment and how was he suppose to know. however couriers in the last 48hrs-not DHL have successfully delivered to my home and I have successfully received 4 packages in that time. I continued to question him about my package but he got abrupt and said that “I were clever, I would get it” He then attempted to leave a package with me and said the person who was addressed on the package was not home which I did not believe-i don’t even think he knocked on the door. I did not appreciate having my intelligence questioned when I was simply trying to understand why he didn’t knock on my door? The DHL courier not only failed to deliver my package successfully but also had disgusting behaviour and belittled my intelligence. It was disappointing and exceptionally rude. Oh and the cherry on top? I walked 2 mins up the road to discover that they had no idea about any packages being delivered to them and then shut the door on my face.

 – About 1 Week ago.

Ordered from a Canadian store, the package should have been delivered to Switzerland. DHL mixed up my package with somebody else's: my package went to the USA and a box full of metal parts arrived...

Ordered from a Canadian store, the package should have been delivered to Switzerland. DHL mixed up my package with somebody else's: my package went to the USA and a box full of metal parts arrived to me. Called DHL, the employee I talk to were rude and unhelpful, utterly unprofessional. Now DHL wants me to pay import taxes on these metallic parts. Unbelievable.

 – About 1 Week ago.

Ordered some stuff online and the company shipped it through DHL. Apparently the delivery guy came and went back without ringing the Goddamn bell and stated nobody was home(even though we were)....

Ordered some stuff online and the company shipped it through DHL. Apparently the delivery guy came and went back without ringing the Goddamn bell and stated nobody was home(even though we were). Today. despite being at home, the package somehow got delivered somewhere and the tracking says "it was delivered to someone else present "

 – About 1 Week ago.

Ordered stuff with DHL. After two days ordered stuff with UPS. UPS stuff arrived 3 days ago, DHL still "processed by parcel center". Customer support almost does not exist. Every shop owner...

Ordered stuff with DHL. After two days ordered stuff with UPS. UPS stuff arrived 3 days ago, DHL still "processed by parcel center". Customer support almost does not exist. Every shop owner that do not provide shipping options beside DHL should burn in hell with DHL together.

 – About 1 Week ago.

DHL...I HATE YOU!!!!
Dishonest, disorganised, disgusting customer care, diabolical service...and that's just for starters...
I hope everyone else will join me in telling as many people...

DHL...I HATE YOU!!!!
Dishonest, disorganised, disgusting customer care, diabolical service...and that's just for starters...
I hope everyone else will join me in telling as many people as possible to avoid DHL like the plague.
DHL Management you should hang your heads in shame...or better still, be shot slowly!
What I don't get is that more and more people are shopping online a using couriers such as yourselves...you should be raking it in and competing for business with best service award....instead...you just don't give a shit.
Well, I wish your downfall post-haste...!!!

 – About 1 Week ago.

Their closest location is 30-60 miles from my home and delivery starts at 3!? Uhhh this is good if I wasn't working. ...

Their closest location is 30-60 miles from my home and delivery starts at 3!? Uhhh this is good if I wasn't working.

 – About 2 weeks ago.

So received a text message that they tried to deliver but I was not home (apparently they can't look up a buzzer number on the console 2 feet away from where they stuck the notice but i guess...

So received a text message that they tried to deliver but I was not home (apparently they can't look up a buzzer number on the console 2 feet away from where they stuck the notice but i guess that's on me) so i could follow a link in the text to request they leave it at an "access point".

I select an accesspoint near my home and expect it to be there the next day. Apparently because it was a UPS store they arbitrarily only drop things off every 48 hours. No indication on the website.

Not my worst experience with this joke of a shipping company but the most recent. I hate DHL.

 – About 2 weeks ago.

If you get overnight shipping with DHL, expect it to actually take 3-4 nights!...

If you get overnight shipping with DHL, expect it to actually take 3-4 nights!

 – About 2 weeks ago.

Ordered a parcel for next day delivery. Unfortunately for me the shipper used DHL.... f%@k my life they are the worst. Got an email telling me the parcel was delayed... So arranged to pick it up from...

Ordered a parcel for next day delivery. Unfortunately for me the shipper used DHL.... f%@k my life they are the worst. Got an email telling me the parcel was delayed... So arranged to pick it up from the depot (which defeats the object of having the f%@king thing delivered)... Checked the tracker, it said the parcel was out for delivery... tried to call someone, anyone, nope you can't speak to a human being at DHL... eventually through calling DHL Express managed to get put through to a real person, who told me the parcel was in fact at the depot if I wanted to pick it up, and they would call ahead to ensure it wasn't loaded for delivery... Drove for 55 minutes to pick it up. Parcel wasn't there, never has been there and wouldn't be there for another 24 hours, which means the mouth breather on the phone simply lied. costing me 2 hours out of my day.

I will avoid using this company ever if I can.

The worst customer experience I have ever had, ever.

 – About 2 weeks ago.

Just absolute f%@king SHIT.... ...

Just absolute f%@king SHIT....

 – About 2 weeks ago.

Shipment was on hold, I figured it's the weekend in India so that would be the reason why. My relatives called and apparently without an id attached to the shipping paperwork they can't...

Shipment was on hold, I figured it's the weekend in India so that would be the reason why. My relatives called and apparently without an id attached to the shipping paperwork they can't release it. Like what the f*ck is this. When I shipped it from Canada they asked for it, I didn't know the receiver's id number so I said wait let me call to confirm. They lady said it's okay the paperwork went through there's no issue it's not required just give me their phone number. A week later and I'm dealing with this bullshit. I paid 107 dollars Canadian for such shit service only to deliver some paperwork.

 – About 2 weeks ago.

DHL has taking one week to deliver a package from Boca Raton to Orlando.
Who knows how long it will take to get to Michigan!?
I will never purchase anything for a company using DHL ever...

DHL has taking one week to deliver a package from Boca Raton to Orlando.
Who knows how long it will take to get to Michigan!?
I will never purchase anything for a company using DHL ever again.

 – About 2 weeks ago.

they never ring and you have to pickup the shipment yourself ... unless your neighbor is due to receive a delivery, then they ring you out even though the building has a a receptionist and a post box...

they never ring and you have to pickup the shipment yourself ... unless your neighbor is due to receive a delivery, then they ring you out even though the building has a a receptionist and a post box system.

 – About 2 weeks ago.

Horrible service, my package was supposed to arrive on November 25th! The status of the shipment hasn't updated at all! It's stuck on "shipment info received" since November 15th!...

Horrible service, my package was supposed to arrive on November 25th! The status of the shipment hasn't updated at all! It's stuck on "shipment info received" since November 15th! November 15 damn it! It hasn't updated since! I paid extra for express shipping to receive the item faster! Said it be late and arrive today! Still nothing! A big f**k you to DHL, never using this service again. This is the last time I'll be using this service.

 – About 2 weeks ago.

and I thought the USPS was bad -- DHL is the worst sucky slow shipper I know of -- had to pay more for my contacts because these slow ass clowns couldnt deliver on time and no tracking -- DO NOT ORDER...

and I thought the USPS was bad -- DHL is the worst sucky slow shipper I know of -- had to pay more for my contacts because these slow ass clowns couldnt deliver on time and no tracking -- DO NOT ORDER FROM COMPANIES THAT USE DHL

 – About 2 weeks ago.

International Shipment made with DHL always end up with absurd duty and fees, are they stealing from us ?...

International Shipment made with DHL always end up with absurd duty and fees, are they stealing from us ?

 – About 2 weeks ago.

I don't know how to add to my other one so here's a new one. Don't even get me started on Amazon Prime using DHL. I pay more and more every year to be a prime member and the shipping gets...

I don't know how to add to my other one so here's a new one. Don't even get me started on Amazon Prime using DHL. I pay more and more every year to be a prime member and the shipping gets worse and worse. When they use DHL it is never less than 5 or 6 days! The word PRIME in a product's description used to mean with very few exceptions I would have the item in my hand in 2 days, 3 at the most. Not anymore, usually 5 or 6 is the norm if DHL is involved. Don't put PRIME in your description if you use DHL!!! 6 days is not prime shipping, most NASA scientists would agree that 6 is not equal to 2 and 2 is the magic number for prime, not 6!

 – About 2 weeks ago.

It befuddles me why more and more ebay merchants are using DHL. I ordered an item from a vendor in Atlanta and I live near Little Rock. No more than an 8 hour drive under any circumstances. The status...

It befuddles me why more and more ebay merchants are using DHL. I ordered an item from a vendor in Atlanta and I live near Little Rock. No more than an 8 hour drive under any circumstances. The status at DHL was that the tracking was invalid and at USPS it was waiting for the package from DHL then it went to the package was in Memphis to be taken over by USPS...it sat like that for days again. Memphis is less than 2 hours from me. So, after 3 weeks my package completed the usually 8 hour trip from Atlanta. I now have a package that I ordered in California and it is going to take 20 days to get here. Another coming from Indiana is only going to take 2 weeks. I have come to the decision that from now on before I ever order anything, I'm going to ask who does their shipping. If they answer DHL, I'll be taking my bidness elsewhere.

 – About 2 weeks ago.

DHL have not updated my tracking in 6 days. When I called customer service number they insisted it was DHL parcel that I call, but when you try the automated simply says contact the person who shipped...

DHL have not updated my tracking in 6 days. When I called customer service number they insisted it was DHL parcel that I call, but when you try the automated simply says contact the person who shipped / posted the parcel? What fcuking use is that. They are complete and utter mongos

 – About 3 weeks ago.

DHL wont deliver car batteries to most of scotland apparently. this is what i was told by a company wanting to sell me a car battery. so i couldnt complete my purchase. so i asked why do they use DHL...

DHL wont deliver car batteries to most of scotland apparently. this is what i was told by a company wanting to sell me a car battery. so i couldnt complete my purchase. so i asked why do they use DHL to try to deliver car batteries. apparently it is a contract for the whole of the delivery program and it is cheaper than the competition. but if they dont deliver then it isnt cheaper as they are losing sales.

 – About 3 weeks ago.

ABSOLUTE IDIOTS - I will refuse any company that uses them from here on out. UPS is good, FedEX is beginning to suck, and surprisingly, USPS is doing very well!

How is this company...

ABSOLUTE IDIOTS - I will refuse any company that uses them from here on out. UPS is good, FedEX is beginning to suck, and surprisingly, USPS is doing very well!

How is this company still in business? I rejoiced when they went bankrupt in the US, but like a cockroach, they still exist - even with their figurative head cut off!

Ugh!

 – About 3 weeks ago.

The worst part of living in Germany is having no choice but to deal with f%@king DHL. They never bother to ring my doorbell to deliver in person, frequently forget to leave notification cards in my...

The worst part of living in Germany is having no choice but to deal with f%@king DHL. They never bother to ring my doorbell to deliver in person, frequently forget to leave notification cards in my mailbox and the customer service is absolute bullshit. What a f%@king piece of shit company. Now I can never feel comfortable shopping online...

 – About 3 weeks ago.

I've never been so angry at a courier service before. They failed the first delivery attempt because I wasn't home so that evening I changed the address to a different address in the same...

I've never been so angry at a courier service before. They failed the first delivery attempt because I wasn't home so that evening I changed the address to a different address in the same city. They made another failed delivery attempt to the previous address over the next day so I phoned DHL and inquired about why the address change didn't take effect. I was told it takes 48 hours for the address change to take effect! In this digital age, that is absurd. They then didn't bother making another delivery attempt and set my package as "awaiting collection by recipient as requested" which meant they kept it in their warehouse over 100km away. I did not request this option and just wanted the package delivered to the second address.

 – About 1 Month ago.

Lost 2 Orders(both were separate) which were sent via Aliexpress which in turn shipped it with DHL eCommerce atleast I got the money back by fighting with the seller....

Lost 2 Orders(both were separate) which were sent via Aliexpress which in turn shipped it with DHL eCommerce atleast I got the money back by fighting with the seller.

 – About 1 Month ago.

psa do not go to dhl they will pay you what they want to pay you...

psa do not go to dhl they will pay you what they want to pay you

 – About 1 Month ago.

Two days ago they couldn't find my address, which is easy to find by Google maps and the like, we are only 2 min off an interstate highway.

Yesterday they had "vehicle"...

Two days ago they couldn't find my address, which is easy to find by Google maps and the like, we are only 2 min off an interstate highway.

Yesterday they had "vehicle" trouble.

It's 430 pm today and still no delivery.

Does it sound like one excuse after another to you? Me too. Total fail.

 – About 1 Month ago.

They never update. Day of delivery is here last update is in Ontario. They definitely aren’t delivering today although status hasn’t changed. This is worse then Canada Post!!...

They never update. Day of delivery is here last update is in Ontario. They definitely aren’t delivering today although status hasn’t changed. This is worse then Canada Post!!

 – About 1 Month ago.

Tracking stopped after "Processing Completed at Origin" not sure though, but its almost 3 weeks and no update since that....

Tracking stopped after "Processing Completed at Origin" not sure though, but its almost 3 weeks and no update since that.

 – About 1 Month ago.

Package arrived at their facility on October 21. First attempt: they leave a note. I ask to reschedule 3 days later in the afternoon: nobody. I request AGAIN between 3 and 5 today, confirmation email...

Package arrived at their facility on October 21. First attempt: they leave a note. I ask to reschedule 3 days later in the afternoon: nobody. I request AGAIN between 3 and 5 today, confirmation email received. At 6 I call them: their system has it as " client to pick up from facility" WT actual F. Now after an angry phone call, they are supposed to deliver tomorrow...

 – About 2 months ago.

So my package took 4 days to arrive to the city I live in 4 days. For another 4 days, the package is stuck in "With delivery courier" status every day. Still the delivery is not finalized....

So my package took 4 days to arrive to the city I live in 4 days. For another 4 days, the package is stuck in "With delivery courier" status every day. Still the delivery is not finalized.

DHL is the crap!!!!!!!

 – About 2 months ago.

DHL customer service is dedicated to making your life hard. How hard is it to change the delivery address ? Idiots can't even call the shipper and explain it themself. Now I'm stuck in the...

DHL customer service is dedicated to making your life hard. How hard is it to change the delivery address ? Idiots can't even call the shipper and explain it themself. Now I'm stuck in the middle and have to drive 2 hours to the nearest pick up point. Apparently my postcode is so rural they don't deliver there. f%@king fedex got my parcel from china to my doorstep in 5 days.

 – About 2 months ago.

So waiting at home the entire day for a parcel but the DHL delivery man could not bother to ring the doorbell. Just a note saying you are not here please collect. Bullshit when you wait all day for a...

So waiting at home the entire day for a parcel but the DHL delivery man could not bother to ring the doorbell. Just a note saying you are not here please collect. Bullshit when you wait all day for a parcel.

 – About 2 months ago.

Got a sample from Nigeria clients to duplicate, shipping costs $200 and they are holding off the items in customs and just keep declining my submitted item explanation and asked for 'detailed...

Got a sample from Nigeria clients to duplicate, shipping costs $200 and they are holding off the items in customs and just keep declining my submitted item explanation and asked for 'detailed usage and purpose' of all items, fxxk you DHL! Why do you think I know the usage? They sent a component from a die cutter so I got to learn for a bachelor degree of mechanics??? Fxxk you!

 – About 2 months ago.

f%@k BITCH DHL LOST MY PACKAGE WORTH $500 f%@kING DOLLARS I OFFICIALLY HATE ALL f%@kING GERMAN PEOPLE. KISS MY ASS YOU PEICE OF SHITS!!...

f%@k BITCH DHL LOST MY PACKAGE WORTH $500 f%@kING DOLLARS I OFFICIALLY HATE ALL f%@kING GERMAN PEOPLE. KISS MY ASS YOU PEICE OF SHITS!!

 – About 2 months ago.

I scheduled a pickup with DHL online. THEY SENT ME A CONFIRMATION EMAIL. Nobody shows up. I send the entire confirmation email to DHL "customer support" and they can't find it. I do it...

I scheduled a pickup with DHL online. THEY SENT ME A CONFIRMATION EMAIL. Nobody shows up. I send the entire confirmation email to DHL "customer support" and they can't find it. I do it again, same deal.

How does a company manage to do that???

 – About 2 months ago.

When the shipper used the wrong address, we were told to contact DHL and have our parcel rerouted. Half an hour later, DHL assured us they had accomplished this task and we were given a tracking...

When the shipper used the wrong address, we were told to contact DHL and have our parcel rerouted. Half an hour later, DHL assured us they had accomplished this task and we were given a tracking number.
They did NOT reroute the parcel, instead, upon checking the tracking number, (the following day) DHL claimed the parcel was delivered (to the wrong address).
No DHL truck entered the driveway on that day. No DHL person delivered a parcel on that day. DHL is incompetent, untruthful, and crooked.

 – About 2 months ago.

They lost my package and they can't find it. 2 weeks and $120 waste...

They lost my package and they can't find it. 2 weeks and $120 waste

 – About 2 months ago.

They are liars. Online states today, OH they tell me it’s incorrect coming Monday. I took today off to sign for packages. They SUCK

Telling the products shipper not to use them!!!...

They are liars. Online states today, OH they tell me it’s incorrect coming Monday. I took today off to sign for packages. They SUCK

Telling the products shipper not to use them!!!

 – About 2 months ago.

31 days and my package is still in Germany!! It should have been here two weeks ago!
HATE DHL!...

31 days and my package is still in Germany!! It should have been here two weeks ago!
HATE DHL!

 – About 2 months ago.

Ann Arbor MI, USA
I watched DHL tracking as my circuit board prototypes from China arrived at Detroit, then the status changed to "Cleared for Quebec" (which is in Canada and about 700...

Ann Arbor MI, USA
I watched DHL tracking as my circuit board prototypes from China arrived at Detroit, then the status changed to "Cleared for Quebec" (which is in Canada and about 700 miles East of Detroit when Ann Arbor is a 35 mile drive from Detroit (airport). So I called them up and eventually reached an 'agent' who assured me that my package was not going to Canada. The next day I got up and guess where my PCBs were? Yes, Quebec - Quelle surprise! So another phone call later then manged to turn the package around and deliver it 2 days late.

 – About 2 months ago.

They just straight-up lost my package, and have the audacity to treat me rudely about it. If DHL were a person I'd kick their ass....

They just straight-up lost my package, and have the audacity to treat me rudely about it. If DHL were a person I'd kick their ass.

 – About 2 months ago.

DHL is the worst company ever and cannot seem to carry out its most basic functions of delivering packages and making customers happy. First, they left a door tag with NO information - no tracking...

DHL is the worst company ever and cannot seem to carry out its most basic functions of delivering packages and making customers happy. First, they left a door tag with NO information - no tracking info, no Shipper name, nothing, asking me to waive the signature. Without knowing what the package was, I was not going to do that since we live in the city and there is a lot of mail theft.

Then, they finally call me the following week and tell me something is at their customer service center, saying they tried to deliver it three times and no one was home. We (6 people) were home two of the three dates/times. Then we asked for it to be delivered the next day and STAYED HOME THE ENTIRE DAY WITH 3 KIDS and they end up NOT delivering it AGAIN. The service center is CLOSED in the MORNINGS and WEEKENDS, making it impossible for anyone who works normal hours to pick it up. They call a second time to tell me they do not know why it wasn’t delivered and said they would follow-up by 5pm on Monday, not at all concerned that we had stayed home the entire day to receive the package, which required a signature. The “customer service” rep just said this was just assigned to me repeatedly, like I really care about your crap business processes. Customer service reps should make customers happy - why would you even call to tell me that you don’t know why the package was delivered and that it will take you 3 DAYS to FIGURE IT OUT! Idiots, all! Hopefully, the saga will not continue. It must be really bad if people create websites for customers to trash your business. Go out of business, make the world a better place.

 – About 2 months ago.

I ordered a mouse and it said 5-8 days, it's been 3 weeks now...

I ordered a mouse and it said 5-8 days, it's been 3 weeks now

 – About 2 months ago.

I was at DHL and had to wait forever!!!!! I was told by my dispatcher that it would be a short wait! It began when I walked up to the building and the dispatcher was outside smoking, she told me she...

I was at DHL and had to wait forever!!!!! I was told by my dispatcher that it would be a short wait! It began when I walked up to the building and the dispatcher was outside smoking, she told me she hadn't had a break all day. I was tolerant. But while I was waiting she proceeded to take an additional three cigarette breaks. As she was walking by, she said I am sorry this is taking so long. I would definitely give DHL Portage location an F.

 – About 2 months ago.

TENDERED TO DELIVERY SERVICE PROVIDER means "we just f%@king left it somewhere not our problem anymore!!"...

TENDERED TO DELIVERY SERVICE PROVIDER means "we just f%@king left it somewhere not our problem anymore!!"

 – About 2 months ago.

DHL is a scum when it comes to shipping never seen such a disfunctional company in my life, 3 f@cking weeks and the package has not even been shipped, its sitting somewhere in Germany.
No one to...

DHL is a scum when it comes to shipping never seen such a disfunctional company in my life, 3 f@cking weeks and the package has not even been shipped, its sitting somewhere in Germany.
No one to contact, or answer me. I hope this company gets investigated and shutdown to operate in USA. F@"k you DHL!!!

 – About 2 months ago.

DHL is slow and unbearable unreliable dont use if you live in us...

DHL is slow and unbearable unreliable dont use if you live in us

 – About 2 months ago.

Well DHL still sucks at its only god damn job even in his own god fcking damn country. Yeah, I am coming from Dortmund, Germany. This headless deepshit company never deliver shits to my house even if...

Well DHL still sucks at its only god damn job even in his own god fcking damn country. Yeah, I am coming from Dortmund, Germany. This headless deepshit company never deliver shits to my house even if there's always someone who is home 24/7 365. They just left a notice card and f%@k off. Even when I drive there to collect my shit on the same fcking day, I still have to wait one more day once the parcel is handed over to the DHL pickup center. I still haven't figured out why should I wait for one fcking more day to collect my shit even when I am fcking alive right in front of my god damn shit which I ordered from a third party company with my own fcking money which DHL has no fcking business with. This father fcking company sucks at its only job and also it forces me to wait for one more fcking day for collecting. Fck you :)

 – About 2 months ago.

Ordered auto parts on Ebay 12 September, package was shipped on 13 September from Berlin. Package has sat in Börnicke, just outside Berlin since 14 September. 3 weeks to travel 10 miles. eBay seller...

Ordered auto parts on Ebay 12 September, package was shipped on 13 September from Berlin. Package has sat in Börnicke, just outside Berlin since 14 September. 3 weeks to travel 10 miles. eBay seller has bee nin business since 2013, and has 100% positive feedback, so I know he did ship it on 13 September.

 – About 2 months ago.

04th October 2019 04:30 Your parcel is at the delivery depot
03rd October 2019 10:09 Your parcel has been delivered to your Local Parcel Shop and is available for collection
03rd October...

04th October 2019 04:30 Your parcel is at the delivery depot
03rd October 2019 10:09 Your parcel has been delivered to your Local Parcel Shop and is available for collection
03rd October 2019 10:09 Your parcel has been delivered to your Local Parcel Shop and is available for collection
25th September 2019 15:54 Your parcel is at the delivery depot
20th September 2019 11:09 Your parcel has been delivered to your Local Parcel Shop and is available for collection
20th September 2019 07:29 Your parcel is out for delivery to your Local Parcel Shop
20th September 2019 01:02 Your parcel is at the delivery depot
19th September 2019 19:25 Your parcel is due to be delivered to your Local Parcel Shop on Friday 20th September 2019
19th September 2019 17:53 Your parcel is at the delivery depot
19th September 2019 15:09 We're sorry but we haven’t been able to deliver as our driver was unable to gain access to the delivery address
19th September 2019 08:46 Your parcel is out for delivery

needless to say two weeks later i'm still waiting

useless bunch of c*nts

 – About 2 months ago.

Bought item from a company in France who estimated it should take 3 days, maybe a few more to reach Estonia. DHL estimate: 10 days. Nothing to do to change it now and I won't have the stuff I...

Bought item from a company in France who estimated it should take 3 days, maybe a few more to reach Estonia. DHL estimate: 10 days. Nothing to do to change it now and I won't have the stuff I orded for my trip. How the hell do the take 10 days to cover this distance?

 – About 2 months ago.

I ordered live animals online and DHL didn’t deliver the day they were supposed to come. They died because of that. Screw DHL!...

I ordered live animals online and DHL didn’t deliver the day they were supposed to come. They died because of that. Screw DHL!

 – About 2 months ago.

DHL shipping from Germany to Hungary:
459€ value package lost in the Feucht DHL centre, of course nobody knows nothing. After 2 weeks of pending you have to complain and they don't want to...

DHL shipping from Germany to Hungary:
459€ value package lost in the Feucht DHL centre, of course nobody knows nothing. After 2 weeks of pending you have to complain and they don't want to reimburse the damage... This company is truly a joke and the worst service experience ever! I will never suggest to anybody and I will never use it again, I will pay even more for a RELIABLE SHIPPING COMPANY. It's a shame that such companies can exist in the 21st century...

 – About 2 months ago.

Been a shipping manager for 30 years and I've never been forced to use a worst website ever than Mydhl express! I can't even see my password when typing it! Miss typed it three times before...

Been a shipping manager for 30 years and I've never been forced to use a worst website ever than Mydhl express! I can't even see my password when typing it! Miss typed it three times before I gave up and tried the change my password button and that didn't work! The website is completely user unfriendly and user hateful! Repetition of unneeded information, layout completely wrong for express shipping. Used to take me 10-15 to do a simple 1 line international shipment now it takes twice as along if I can log in!

 – About 3 months ago.

f%@k YOU DHL, A PACKAGE SHIPPED A DAY LATER FROM f%@kING FINLAND GOT HERE LAST f%@kING WEEK AND YOUR DOG SHIT f%@kTARD COMPANY TOOK A WHOLE WEEK TO GET A PACKAGE TO GODDAMN NEW YORK AND IM IN GOD DAMN...

f%@k YOU DHL, A PACKAGE SHIPPED A DAY LATER FROM f%@kING FINLAND GOT HERE LAST f%@kING WEEK AND YOUR DOG SHIT f%@kTARD COMPANY TOOK A WHOLE WEEK TO GET A PACKAGE TO GODDAMN NEW YORK AND IM IN GOD DAMN CALIFORNIA, f%@k YOU f%@kING f%@kS

 – About 3 months ago.

DHL, the worst delivery company on the planet. Never again. Will boycott any vendor from now on who uses that incompetent no-service and expensive delivery service....

DHL, the worst delivery company on the planet. Never again. Will boycott any vendor from now on who uses that incompetent no-service and expensive delivery service.

 – About 3 months ago.

the delivery guy who went to me, like just attended his family's funeral, sick face with no manner at all...

the delivery guy who went to me, like just attended his family's funeral, sick face with no manner at all

 – About 3 months ago.

DHL International Paket has been showing "The international shipment has been processed in the parcel center of origin" since 9/14/2019 at 4:03 am local, in Börnicke, Germany (just outside...

DHL International Paket has been showing "The international shipment has been processed in the parcel center of origin" since 9/14/2019 at 4:03 am local, in Börnicke, Germany (just outside Berlin). It's now 9/24/2019, 6:14 am local in Berlin. Zero movement in 10 days.

 – About 3 months ago.

DHL Spain are the worst parcel company I have ever experienced. Placed a order online with a company paid for 24 hour delivery. So it should be delivered tomorrow the 24th. Just had on email from them...

DHL Spain are the worst parcel company I have ever experienced. Placed a order online with a company paid for 24 hour delivery. So it should be delivered tomorrow the 24th. Just had on email from them saying it will be delivered on the 26th waiting for an urgent part in the order. Also they wait until after the call center closes to send the email so you can't phone them until tomorrow to chase it up.

 – About 3 months ago.


My shipment was supposed to be delivered 5 days ago. It sat in a 'shipment on hold' status for days. DHL couldn't tell me why. Shipment is supposed to be delivered today ...I've...


My shipment was supposed to be delivered 5 days ago. It sat in a 'shipment on hold' status for days. DHL couldn't tell me why. Shipment is supposed to be delivered today ...I've found out after 4 calls to customer service (who never bothered to call me back even after making a ticket ...like what's the point). This whole time ...the tracking information says 'The Estimated Delivery Date is currently unavailable. Please try again later.' like DHL suck a fat chode honestly.

 – About 3 months ago.

1. Shipment scheduled for pickup.
2. Driver says he can't take it because it isn't in a wooden crate, we have shipped and received packages packed like this one dozens of times
3....

1. Shipment scheduled for pickup.
2. Driver says he can't take it because it isn't in a wooden crate, we have shipped and received packages packed like this one dozens of times
3. 30 minutes on the phone, transferred multiple times, finally talked to a supervisor who told me someone will call me within the hour...

 – About 3 months ago.

It's the 21st century and DHL's less reliable than the pony express. Tracking is none existent. Ordered checks from Amazon September 1st 2019. It's September 18th and I have no idea where...

It's the 21st century and DHL's less reliable than the pony express. Tracking is none existent. Ordered checks from Amazon September 1st 2019. It's September 18th and I have no idea where they are. Now that I know how bad DHL is, I will never deal with anyone who uses them. I've received packages from China in far less time. How the f%@k is DHL still in business?

 – About 3 months ago.

My package has been sitting waiting for Transfer to Postal Service for 6 days. DHL blames the Postal Service & Postal Service blames DHL. Where’s the accountability? This is not the first time this...

My package has been sitting waiting for Transfer to Postal Service for 6 days. DHL blames the Postal Service & Postal Service blames DHL. Where’s the accountability? This is not the first time this has been an issue. I wish the company I ordered from would allow customers to pay for a different service. The shipping of my products are all Stateside.

 – About 3 months ago.

Just utter f%@king shit...

Just utter f%@king shit

 – About 3 months ago.

Ordered a parcel for next day delivery... after three attempts... the last being the only time I wasnt home, have recieved a telephone call with an antagonistic tone telling me that if I dont pick it...

Ordered a parcel for next day delivery... after three attempts... the last being the only time I wasnt home, have recieved a telephone call with an antagonistic tone telling me that if I dont pick it up from their depot within 5 days, it will be returned to sender... if you'd f%@king delivered it first time then I wouldn't have to pick it up.... which defeats the object of having it delivered. Utter pricks

 – About 3 months ago.

Dhl blows.nice non existent tracking welcome to the 20th century.even retard us post office has tracking.necer again....

Dhl blows.nice non existent tracking welcome to the 20th century.even retard us post office has tracking.necer again.

 – About 3 months ago.

DHL is a shit, f%@k DHL and all their services.

Payoneer sent to me a credit card via DHL, received it in 2-3 day, and got the notification to my phone that says you need to pay $100 and...

DHL is a shit, f%@k DHL and all their services.

Payoneer sent to me a credit card via DHL, received it in 2-3 day, and got the notification to my phone that says you need to pay $100 and come take it to f%@king airport, which is 3 hours drive from my home, how the f%@k they don't send the orders on my home, and why I should pay $100 for a letter? Payoneer said that they paid everything and post-service and those bitches ask for more money, f%@k them, f%@k them, never again DHL.

 – About 3 months ago.

Delivery options suck. I missed my delivery because I was in class. I tracked my delivery every day after ordering it and a couple times this morning before they claimed to have arrived. Their...

Delivery options suck. I missed my delivery because I was in class. I tracked my delivery every day after ordering it and a couple times this morning before they claimed to have arrived. Their customer service basically consists of random ppl working from their homes who have no authority to help me whatsoever just read me policies and track my order. Things I can do myself by going online. I told them that I would be in class everyday mon-fri. I can’t just wait around all day from 8am-6pm for something I paid for. Something that belongs to me anyway. I shouldn’t have to stress over what belongs to me. I don’t have neighbors or apt tenant. My realtor’s office is like 20 min. Away. the nearest Dhl center to me is an hour away. I don’t want to drive an hour to pick up my package. That’s the point of having it delivered. They won’t give the option to leave package at doorstep even upon request. I’m just so over them. They estimate a time as “by the end of the day”. That’s no info whatsoever. I’m just so fed up. I gave them a 2 hr time slot to deliver my package for tomorrow. They said there is no guarantee but we will see how it goes. I would really like to complain to whoever is in charge or has authority to override things given the fact that my only delivery options are to wait all day or drive over am hour to pick up. The options to select a day or leave w/ neighbors don’t apply to me. But they don’t seem to care,

 – About 3 months ago.

DHL sent bill for 180 euros in late July more than month after student received a personal piece of luggage thru SendMyBag (US to EU). No indication at any point that there would be duty to pay.

DHL sent bill for 180 euros in late July more than month after student received a personal piece of luggage thru SendMyBag (US to EU). No indication at any point that there would be duty to pay.

We happened to have moved in mid-July. Regardeless, the majority of EU citizens is on holiday in July/August.

Husband returned on 3 Sept (when we would have returned from holiday, anyway, if we still lived there) to apt to clean/hand off to agency. He found the bills from DHL and letters from a collection agency demanding my student pay double the original bill.

Progression from original bill to collection agency happened in fewer than 60 days during summer holidays!

Further, DHL was ALWAYS the courrier that left package slip despite my being home all day (and wrote nasty notes on elevator because key was needed as notb all owners/tenants paid for it).

 – About 3 months ago.

DHL Express was scheduled to deliver so I waited all day because I want to sign for the package. It’s an expensive item and I want to be sure I’m here when it arrives. It didn’t arrive. Oh. Now...

DHL Express was scheduled to deliver so I waited all day because I want to sign for the package. It’s an expensive item and I want to be sure I’m here when it arrives. It didn’t arrive. Oh. Now I get a text. It’s coming the next day. So I wait again. 10 am. Text: item is out for delivery. 5:10 pm. Text. Item is delivered. Only it was never delivered. And the text says I signed for it. I’m very disappointed and angry. Now I’m making calls to try to find out what happened. This has cost me business. So frustrating.

 – About 3 months ago.

Hey DHL, you tracking system sucks, your local delivery system sucks as I always see my packages being "PROCESSED AT LOCAL DISTRIBUTION CENTER" for a few days before actually getting them,...

Hey DHL, you tracking system sucks, your local delivery system sucks as I always see my packages being "PROCESSED AT LOCAL DISTRIBUTION CENTER" for a few days before actually getting them, when you manage to deliver them. How is it that travelling 1/4 of earth perimeter and clearing customs is faster than traveling the 2 miles between your LOCAL DISTRIBUTION CENTER and my house??? Your processes are broken, I would never chose DHL as a carrier and now avoid sellers using DHL as it is a huge loss of time and money if you have to frequently deal with DHL.

 – About 3 months ago.

Used DHL to ship important documents back home. Firstly, they never notified me of any status. 2 days later, I called them to know what's going on, they said there was transit delay of 1 day and...

Used DHL to ship important documents back home. Firstly, they never notified me of any status. 2 days later, I called them to know what's going on, they said there was transit delay of 1 day and were sorry that they failed to inform me. Now, a day after the supposed transit delay, my documents have still not been delivered!!! It's been 3 days and my documents still haven't reached the receiver. I called the service centre multiple times to impress upon them the urgency to get my documents delivered ASAP and they rudely brushed my aside to say that it will reach by end of today. Seems DHL doesn't care about their customers at all.

Never shipping with them again!

 – About 3 months ago.

Ordered a package from Hong Kong to US. Paid expedited shipping. This is my first exposure to DHL. Let's hope I never have another one. Wasn't notified the package was out for delivery....

Ordered a package from Hong Kong to US. Paid expedited shipping. This is my first exposure to DHL. Let's hope I never have another one. Wasn't notified the package was out for delivery. Missed it by 30 minutes. Took a while to figure out who to call. Was told it would come Tuesday (God forbid they work a weekend). Couldn't get a window since one wasn't paid for. Offered to pay for one - couldn't do that either since I wasn't the shipper (WTF right?). Now I'm taking Tuesday off hoping I'm not in the bathroom when they come between 0800 and 2000...if they even bother knocking. What a crappy experience. I'll never, ever buy from someone shipping DHL again. I'll cancel the order the instant I find out it's coming that way. DHL needs to go bankrupt.

 – About 4 months ago.

From Ohio to NY, thats how far it needed to go.

It left from the seller tues in ohio, today (thursday) it just now left dhl's shipping center in the town the seller is in......

From Ohio to NY, thats how far it needed to go.

It left from the seller tues in ohio, today (thursday) it just now left dhl's shipping center in the town the seller is in......

Seriously usps basic priority mail would of had it here today, instead it will be another 2-3 days.

 – About 4 months ago.

You even have to find the right dhl to put the international tracking number in. the tracking numbers arr not international....

for example with a proper company like ups yo can whack the...

You even have to find the right dhl to put the international tracking number in. the tracking numbers arr not international....

for example with a proper company like ups yo can whack the tracking number in on any international ups portal and it finds your shipment


Item form Europe to Spain DHL put the dhl tracking number in the Spanish site not recognised they really are shit.



 – About 4 months ago.

DHL sucks big hairy balls. Ordered something from UK to Ontario. Order has been stuck in "customs clearance process complete" in my province for 2 days, hasn't moved. The parcel is...

DHL sucks big hairy balls. Ordered something from UK to Ontario. Order has been stuck in "customs clearance process complete" in my province for 2 days, hasn't moved. The parcel is literally 1.5hrs away from me... And has been there for TWO DAYS

 – About 4 months ago.

The delivery was planned on between 18:00 and 21:00. Overnight, at 4:00 (in the night) they send an email that the driver tried to deliver at 3:00 (yes, still in the night). In the morning, contact...

The delivery was planned on between 18:00 and 21:00. Overnight, at 4:00 (in the night) they send an email that the driver tried to deliver at 3:00 (yes, still in the night). In the morning, contact customer services: no reply. Back at home around 15:00, to find a card that the parcel is with the neighbours... who are away. At 18:00, receive an email that says the delivery "will" take place between 18:00 and 21:00... Contact customer services to request financial compensation; again no reply. Wait! At 21h, another email states the driver came at 21:07 and left the parcel by the neighbours (yes, they are away) as we were not home (yes, we were...). Boy, I wish I could do the same bulls@#t at my workplace!

 – About 4 months ago.

I shipped a package to France with DHL, via the UPS Store in May. This was a gift to my brother.

There were customs due. As this was a gift, I took responsibility for paying the...

I shipped a package to France with DHL, via the UPS Store in May. This was a gift to my brother.

There were customs due. As this was a gift, I took responsibility for paying the customs. I worked with the UPS Store and they worked with DHL to file paperwork to allow DHL to bill the UPS Store for the customs, which would in turn be billed to me. This process took about 2 weeks, so I started contacted DHL directly to resolve. Finally DHL acknowledged that the UPS store submitted all needed paperwork. WE're up to mid-June by this point.

They then told me that the package could not be located. The next day, my brother told me the package was delivered to him. I checked with the UPS Store, and they said they had not been billed for the customs. I followed up with the UPS Store several times over the following few weeks, but DHL never billed them.

Last week, my brother received a demand for payment from a collections agency, since customs had not been paid. I've been trying to talk with someone at DHL, but all I get is "I understand you're frustrated, but we can't help. Work with the UPS Store." As if I haven't already.

 – About 4 months ago.

I made a order 8 days ago and i paid shipping on the site, when i got the package they said i needed to pay 55 bucks more to get the package and this was after i spent 2 days sending epapers for them...

I made a order 8 days ago and i paid shipping on the site, when i got the package they said i needed to pay 55 bucks more to get the package and this was after i spent 2 days sending epapers for them to fix customs issues (never did this with any mail service), rejected the package, wich i can do legally , and they still send me emails asking me for payment on a package i refused.

 – About 4 months ago.

F@#&ing dhl sux.
My parcel was delivered to a city next to mine and when I called their customer support. The guy said. Be happy we tried once. Go pick it up. We don't come ne twice....

F@#&ing dhl sux.
My parcel was delivered to a city next to mine and when I called their customer support. The guy said. Be happy we tried once. Go pick it up. We don't come ne twice....
IT'S IN THEIR COMPANY POLICY!!!

 – About 4 months ago.

DHL f%@kING SUCKS ASS!!!! i ordered something from hong kong and now it’s in ohio and it says it willl be shipped tonight?!!! I DONT LIVE IN f%@kING OHIO....

DHL f%@kING SUCKS ASS!!!! i ordered something from hong kong and now it’s in ohio and it says it willl be shipped tonight?!!! I DONT LIVE IN f%@kING OHIO.

 – About 4 months ago.

f%@king utter morons, the website I ordered through said 1-2 days. I got express because I didn't want to wait the extra days and then their f%@king dumbass ETA is 4 days! FOUR f%@kING DAYS! Thats...

f%@king utter morons, the website I ordered through said 1-2 days. I got express because I didn't want to wait the extra days and then their f%@king dumbass ETA is 4 days! FOUR f%@kING DAYS! Thats double the express time. I could have got it in 3 days via normal post. They suck, seroiusly worst company I've ever had deliver a package, never order through them

 – About 4 months ago.

DHL sucks because both their customer and their shipment service are absolutely worthy of any fourth-world country:

They do not update their tracking info (what good is it to have a...

DHL sucks because both their customer and their shipment service are absolutely worthy of any fourth-world country:

They do not update their tracking info (what good is it to have a tracking no. then??).
They misguide their packages,
When you call their customer service (once you've figured out where to call - not at all an easy undertaking), they simply say to you ther's nothing they can do and you have to wait

Transcript of answers by DHL staff:
"I do not have any other information than you do"
"There's nothing I can do to track your package"
"You simply must wait, what could I possibly do from here?" (that lst one was a rhetoric question and the tonwe it was said in was all but friendly!!).

My package should long have arrived, but I do not even know if it has left Germany at all.

But I know I am one of millions that have (had) to share the same miserable experience as I...

 – About 4 months ago.

Package from Germany to the Netherlands:

Sa, 03.08.2019 04:01 Köln, Germany
The international shipment has been processed in the export parcel center

Fr, 02.08.2019...

Package from Germany to the Netherlands:

Sa, 03.08.2019 04:01 Köln, Germany
The international shipment has been processed in the export parcel center

Fr, 02.08.2019 13:24 Aschheim, Germany

Fr, 02.08.2019 12:25 Aschheim, Germany
The international shipment has been processed in the parcel center of origin

Fr, 02.08.2019 12:25 Aschheim, Germany
The shipment has been processed in the parcel center

Th, 01.08.2019 15:55 Aschheim, Germany
The shipment has been processed in the parcel center

We, 31.07.2019 19:43 Aschheim, Germany
The shipment has been processed in the destination parcel center

Tu, 30.07.2019 18:15 Krefeld, Germany
The shipment has been processed in the parcel center of origin

WTF are they doing? ?

 – About 4 months ago.

They're just SO GODDAMNED SLOWWWWWW ...

They're just SO GODDAMNED SLOWWWWWW

 – About 4 months ago.

DHL, always chargingfor taxes for delivering cross border... funny, UPS doesn't always charge border taxes.. always DHL....

DHL, always chargingfor taxes for delivering cross border... funny, UPS doesn't always charge border taxes.. always DHL.

 – About 4 months ago.

Sent important docs to daughter travelling in France via @DHLexpress 2-day delivery “guarantee.” Package sent at 8am Tuesday. Now on Day 4. DHL closed the case. DHL doesn't know where the...

Sent important docs to daughter travelling in France via @DHLexpress 2-day delivery “guarantee.” Package sent at 8am Tuesday. Now on Day 4. DHL closed the case. DHL doesn't know where the letter is and - since they are closed on weekends, best scenario is a Monday delivery - if they can find the letter. No idea if it will ever get deliverered. Still waiting... Daughter NEEDS docs. #DHL
@DHLExpressFr

@DHLUS

 – About 4 months ago.

I ordered a freaking laptop that was supposed to arrive yesterday and today they tell me someone TRIED to rob the delivery van (but didn't) but they still can't give me my freaking package...

I ordered a freaking laptop that was supposed to arrive yesterday and today they tell me someone TRIED to rob the delivery van (but didn't) but they still can't give me my freaking package even if it wasn't actually stolen. The ETA now is until f%@king august 8th and I need the damn laptop for college in Monday. the worst part is the freaking website I ordered it from won't give me a refund because "I need to receive the package, decline it, send it back AND THEN I get my refund". such a stupid situation, the package is in my own damn city but apparently it's reported as stolen already.

it's not the first time they f%@k up my delivery either. damn it fedex might be expensive but they don't pull this shit.

 – About 4 months ago.

I hate hate hate anybody that has to ship through DHL shipping! Every time I see that they are the Shipping Company I know that it's going to come late... As if some old grandfather is walking it...

I hate hate hate anybody that has to ship through DHL shipping! Every time I see that they are the Shipping Company I know that it's going to come late... As if some old grandfather is walking it to my door! I'm expecting a package now(a Megadeth CD) and it's coming from North Carolina DHL to Florida... It's already taken 12 days to hopefully find the eCommerce which it's still looking for and I have to wait another 7 days for it to get here. This kind of concern from DHL is total shit. Unfortunately there are companies out there that figure that DHL is cheaper or something for them to ship with so they don't care they just do it that way. When you call the company that sending it they expect you to understand that that's the way it's done. Total f%@king shit!

 – About 4 months ago.

DHL have no ethics, no integrity and no idea! They shut down our account without notice. They shut down our online shipping calculators without notice. They retracted all our freight from around the...

DHL have no ethics, no integrity and no idea! They shut down our account without notice. They shut down our online shipping calculators without notice. They retracted all our freight from around the world and returned it to sender. They have destroyed my online business and cost us thousands of dollars in lost sales. Pleas use someone else.

 – About 5 months ago.

You aren't supposed to store my shit, you're supposed to deliver it you f%@king cock suckers. You're one state away, and if you lose my package I will drive all the way up there to scream...

You aren't supposed to store my shit, you're supposed to deliver it you f%@king cock suckers. You're one state away, and if you lose my package I will drive all the way up there to scream at everyone until their f%@king hair falls out. You stupid retarded f%@king pieces of shit have been causing me grief for years. Get out of my f%@king country.

 – About 5 months ago.

Taken two days off work so far to be home to receive an important delivery from Italy. Two days now the tracking status has shown "Delivery attempted; recipient not home". It's not rocket...

Taken two days off work so far to be home to receive an important delivery from Italy. Two days now the tracking status has shown "Delivery attempted; recipient not home". It's not rocket science. Buzz gate, my phone rings, I buzz them in, delivery made. UPS and FedEx figure it out every time. DHL is as bad as OnTrac. Either the drivers are too stupid to work a gate buzzer or they're lazy and skipping the route altogether and just scanning the package as "Delivery attempted; recipient not home".

 – About 5 months ago.

I was home. Their Express service is a joke. I called their customer service within 5 minutes of seeing their I'm not home notice. Was told I would still get my package. I still do not have my...

I was home. Their Express service is a joke. I called their customer service within 5 minutes of seeing their I'm not home notice. Was told I would still get my package. I still do not have my package. I have wasted my entire day waiting at home for a package I exempted from signing for yesterday. I will never order from any company that uses DHL from now on.

 – About 5 months ago.

There are murderers, there are rapists, there are child molesters, and then there is DHL. I have never had a good experience with DHL. I cringe any time I see them as the shipping provider. The only...

There are murderers, there are rapists, there are child molesters, and then there is DHL. I have never had a good experience with DHL. I cringe any time I see them as the shipping provider. The only way I knew that there had been an attempted delivery of my parcel was that I thought to check my tracking because they sure as hell didn't bother to leave a card like they are supposed to. I'm not convinced they even stopped the truck. The first time delivery was "attempted," someone was here all day and no one ever knocked on the door or left the card, so who f'n knows?

 – About 5 months ago.

To go from Chicago to Mexico DHL routed via Germany! they say it's normal. The package got stuck in Germany and the tracking did not update for 10 days. 4 weeks for a 250g delivery from an...

To go from Chicago to Mexico DHL routed via Germany! they say it's normal. The package got stuck in Germany and the tracking did not update for 10 days. 4 weeks for a 250g delivery from an ecommerce website in the USA, try to beat that!

 – About 5 months ago.

My package disappeared!...

My package disappeared!

 – About 5 months ago.

I despise DHL One day I’ll get over it. For now I read the latest examples of incompetence and wish I had the ability to help all of you. I can tell you part of the problem is how they treat the...

I despise DHL One day I’ll get over it. For now I read the latest examples of incompetence and wish I had the ability to help all of you. I can tell you part of the problem is how they treat the employees I’m positive the persons working on your issue is underpaid overworked and treated like crap

 – About 5 months ago.

It has been 3 goddamn weeks and my shit is nowhere to be found. Mysteriously, it has been shipping since then. I have received 3 other packages from UPS in that time sent from NY, I'm in OR.

It has been 3 goddamn weeks and my shit is nowhere to be found. Mysteriously, it has been shipping since then. I have received 3 other packages from UPS in that time sent from NY, I'm in OR.

D H L. S U C K S.

 – About 5 months ago.

I am waiting for a package from DHL. I was checking the tracking system all morning. Then it said delivery attempted; recipient not home. That's funny. Nobody rang my doorbell as I have been home...

I am waiting for a package from DHL. I was checking the tracking system all morning. Then it said delivery attempted; recipient not home. That's funny. Nobody rang my doorbell as I have been home all morning. I called and the woman that took my call said delivery was attempted. BS! As I am home all day nobody arrived and my security cameras show that there was no activity all morning.

 – About 5 months ago.

The US distribution center received my package from the sender in less than 48 hours. It has been "in transit" since then for over two weeks now, with no status updates on its whereabouts.

The US distribution center received my package from the sender in less than 48 hours. It has been "in transit" since then for over two weeks now, with no status updates on its whereabouts.
The service was advertised as taking up to a working week, and the delay has already cost me way more than the price difference with any express service.
That's the first AND last time I order anything to be delivered via DHL.

 – About 5 months ago.

Brooklyn, NY
The seller's local DHL distribution center in MA received my book the day after I ordered it. Then, DHL had to get used to living with my book, so they waited 24 hours before...

Brooklyn, NY
The seller's local DHL distribution center in MA received my book the day after I ordered it. Then, DHL had to get used to living with my book, so they waited 24 hours before they'd start processing it. The process of processing my package took 5 days (or else someone there started reading my book and couldn't put it down, processed or not). So a week after my order, the package was ready for departure from the place of origin. An arduous journey from MA to NY lay ahead. 30 hrs into the trip, they made a stop at Avenel, NJ, and just left my book there. And that same day it was "tendered to delivery service provider." That was 4 days ago, and I hope the service provider is a fast reader.

 – About 5 months ago.

I have already informed Amazon customer support: I'm boycotting all my amazon purchases until they stop using DHL. I had enough problems with them already...

I have already informed Amazon customer support: I'm boycotting all my amazon purchases until they stop using DHL. I had enough problems with them already

 – About 5 months ago.

DHL JUST GAVE ME MORE ANXIETY THAN I HAVE EVER EXPERIENCED BEFORE...

DHL JUST GAVE ME MORE ANXIETY THAN I HAVE EVER EXPERIENCED BEFORE

 – About 5 months ago.

Could DHL Netherlands have any worse of a website? Now it has been handed off to USPS in Germany.....ughh....

Could DHL Netherlands have any worse of a website? Now it has been handed off to USPS in Germany.....ughh.

 – About 5 months ago.

Please, Amazon...stop using DHL! I ordered a part from Germany. According to the DHL tracking system, it arrived in my state (after clearing customs in Cincinnati) on Monday. Then nothing. Nothing....

Please, Amazon...stop using DHL! I ordered a part from Germany. According to the DHL tracking system, it arrived in my state (after clearing customs in Cincinnati) on Monday. Then nothing. Nothing. Nothing. When I finally spoke with DHL, they had no clue where the package actually is. Is it in Ohio? Maybe. Is it in Georgia? Possibly! They even asked me to send a photo of the contents so they could check their (no kidding) "lost and found." Good thing I hadn't ordered anything embarrassing! Bottom line: if it absolutely, positively has to get there on time...use anyone else other than DHL. Use a drunk carrier pigeon if you must, just do NOT use DHL.

 – About 5 months ago.

Jerusalem, Israel -- Surely, DHL think they're in the storage business, not in delivery.
A small package has been on its way from India for more than a month. First it was stuck in Delhi for...

Jerusalem, Israel -- Surely, DHL think they're in the storage business, not in delivery.
A small package has been on its way from India for more than a month. First it was stuck in Delhi for about two weeks. Now it has been stuck in Germany for about two weeks. Writing to them is about as effective as standing on the beach and shouting into the wind. They send some automated boilerplate "We're sorry blablabla..." The merchant wrote to them 10 days ago and they said that package would be delivered in 2-3 business days. Not only has it not been delivered, but it hasn't even budged from its resting place in Germany. I'll have to ask the merchant to send out a new shipment with a normal courier, and cancel this shipment.

 – About 5 months ago.

I ordered a new phone from Oneplus and they used DHL to ship, I got excited when i saw that the package was at the sorting facility in my home town, so I called them and asked if i could come pick it...

I ordered a new phone from Oneplus and they used DHL to ship, I got excited when i saw that the package was at the sorting facility in my home town, so I called them and asked if i could come pick it up, the care agent told me it wasn't a problem and that they would have the package on hold for me. Once I arrived at the location the agent there told me they couldn't get me my phone cause it was with the customs agent still and woulnd't be released until Monday. I looked Monday morning to see if the package was released, instead i noticed a update saying that package was in Boston and not in calgary canada, even though on Friday it was scanned saying it was in Calgary... When i called DHL to ask where the package was, they told me they will need 2-3 days to figure out if the package is in calgary or in boston.... and then the agent hung up.

 – About 5 months ago.

Its been two weeks waiting for my package which shipped out on june 27 from California arrived in Avenal NJ on July 6 and now July 11 still in Avenal but DHL claim they don't have it as it left...

Its been two weeks waiting for my package which shipped out on june 27 from California arrived in Avenal NJ on July 6 and now July 11 still in Avenal but DHL claim they don't have it as it left their facility, but never arrived at the destination.

 – About 5 months ago.

It really sucks! there is a package delivered to switzerland, I cleared the value is 150$ and now they charge me custom duties for 190CHF, with VAT 40 and Administration fee 19.
I have no idea...

It really sucks! there is a package delivered to switzerland, I cleared the value is 150$ and now they charge me custom duties for 190CHF, with VAT 40 and Administration fee 19.
I have no idea how DHL cleared this with the custom.
and, where does this Administration fee comes from.

they sit in the office, get paid, and also have to charge us by each package???!!!

the WORST delivered company I have ever experienced!!!

 – About 5 months ago.

You tell them to deliver your package to a DHL service point because nobody's home during office hours, they somehow manage to only arrive at said service point after it's already closed, so...

You tell them to deliver your package to a DHL service point because nobody's home during office hours, they somehow manage to only arrive at said service point after it's already closed, so you tell them to deliver it the next day at home, they drop it off at the service point after all... How are these clowns still in business?

 – About 5 months ago.

How are they even in business? You sign up for tracking and it doesn’t start until the package is delivered, how does that make sense? Also, are they waiting for the bus, or a train, cause every...

How are they even in business? You sign up for tracking and it doesn’t start until the package is delivered, how does that make sense? Also, are they waiting for the bus, or a train, cause every time my package gets somewhere it takes three days to leave that location. It finally arrived in my country .... and it says all proudly arrived at destination next line says country. So do I have to drive across the country to pick it up? I can’t contact them cause their website is from 1998. And there tracking is always delayed.

 – About 5 months ago.

DHL are threatening me with court action over an unpaid bill. But I have never had a contractvwirh DHL- will never use them. They say I received a parcel and owe tax and other randomly generated...

DHL are threatening me with court action over an unpaid bill. But I have never had a contractvwirh DHL- will never use them. They say I received a parcel and owe tax and other randomly generated fees. How can they do this? Can't be legal surely?

 – About 5 months ago.

Lazy deliverors that pretend not to find an adress when they are tired of working, incompetent customer service that pretends to solve DHL’s mess, but does nothing. Every time i need to get...

Lazy deliverors that pretend not to find an adress when they are tired of working, incompetent customer service that pretends to solve DHL’s mess, but does nothing. Every time i need to get something delivered with DHL it Is lost or sent back to the place it was sent from. Impossible to get something on time with DHL. Often they also charge extra for their own incompetence.

 – About 5 months ago.

Their website is so difficult to use. I tried for an hour and couldn't figure out how to print a label for delivery from Canada to US....

Their website is so difficult to use. I tried for an hour and couldn't figure out how to print a label for delivery from Canada to US.

 – About 5 months ago.

my stuff is all ways late no tracking i hate ebay for letting sellers use the its faster to use the post office ...

my stuff is all ways late no tracking i hate ebay for letting sellers use the its faster to use the post office

 – About 5 months ago.

well after paying 16 GBP for delivery once the package arrived to my country the company called and asked me to pay additional 25 GBP for "additional custom release service " the customs bill...

well after paying 16 GBP for delivery once the package arrived to my country the company called and asked me to pay additional 25 GBP for "additional custom release service " the customs bill was only 5 GBP tho yet they charged me an other 25 just for the fact the transferred the money for me and yes that's the explanation i got from the customer support service

DHL NEVER AGAIN

 – About 5 months ago.

The lowest of the low....

The lowest of the low.

 – About 5 months ago.

*bleep* *bleep* *bleep*...

*bleep* *bleep* *bleep*

 – About 5 months ago.

Dhl - a bunch of misleading, money grabbing bastards. Hate the threats they send when demanding money for receiving a gift....

Dhl - a bunch of misleading, money grabbing bastards. Hate the threats they send when demanding money for receiving a gift.

 – About 5 months ago.

what...

what

 – About 5 months ago.

In the past dhl. Has been super - this time it is a disaster. My document sits still for three days. No response from dhl. The tracking returns the same information. My document is time sensitive- ...

In the past dhl. Has been super - this time it is a disaster. My document sits still for three days. No response from dhl. The tracking returns the same information. My document is time sensitive- really hate the fact the dhl does not communicate in this case

 – About 5 months ago.

Motherf%@kers! My package is on hold for 3 days! DHL SUCKS! This f%@king idiots emailing me to call them to US but I live in UZBEKISTAN and I MY SIM-CARD DOESN'T SUPPORT f%@kING INTERNATIONAL...

Motherf%@kers! My package is on hold for 3 days! DHL SUCKS! This f%@king idiots emailing me to call them to US but I live in UZBEKISTAN and I MY SIM-CARD DOESN'T SUPPORT f%@kING INTERNATIONAL CALLS! f%@k YOU, DHL!

 – About 6 months ago.

DHL lied to me multiple times that they have attempted to deliver stuff but nobody met them, and then they put parcel in storage kilometers away from my apartment. It happened over 5 times already in...

DHL lied to me multiple times that they have attempted to deliver stuff but nobody met them, and then they put parcel in storage kilometers away from my apartment. It happened over 5 times already in half a year - and no one gives a f%@k. Every time hot line is reached - their answer is "we will make an investigation", and after that they refuse to speak and hang up. Like, WTF?

 – About 6 months ago.

DHL is the absolute WORST delivery service in existence. I would rather pay a turtle to deliver my package then use DHL! WHY IS THIS COMPANY STILL HERE?! My story is no different than the hundreds,...

DHL is the absolute WORST delivery service in existence. I would rather pay a turtle to deliver my package then use DHL! WHY IS THIS COMPANY STILL HERE?! My story is no different than the hundreds, nay thousands others. I honestly cannot understand 1, why they are still in business, 2 why anyone still uses them, 3 why they don't change and make it better? I get it. They are cheaper and they go overseas but come on, is it worth saving a dollar or two to have your customers either not get the order, or it's horribly late, or even worse, never shows up, how does this help the seller who chose to use DHL?! It doesn't, in the end it hurts both the buyer AND seller, I know because DHL has burned me as both, so much so that I refused service and refuse to use them. If I buy anything online anymore, the first thing I check is where they are located and who they use to ship, if DHL, nope.

 – About 6 months ago.

Had to deal with DHL again as it seems to be the choice of my Chinese manufacturers. Bottom line THEY SUCK. We paid for express shipping through the nose (more than our shipment value was worth) then...

Had to deal with DHL again as it seems to be the choice of my Chinese manufacturers. Bottom line THEY SUCK. We paid for express shipping through the nose (more than our shipment value was worth) then they deliver 1 package of the 4 packages and then they say they can't deliver our other 3 packages because of duties. We have a team of 20 custom brokers that dealt with this entire shipment a week prior. I talked to 2 of their "specialists" from DHL and they couldn't explain anything to me. or even where my other 3 boxes were. I hope this company dies! We lost over 2 million dollars because of their f%@k up!

 – About 6 months ago.

Liars through withholding information.

Nothing beats when they come to your house with a package for once and not only do they charge you money but they charge you money without even...

Liars through withholding information.

Nothing beats when they come to your house with a package for once and not only do they charge you money but they charge you money without even telling you!

I have looked through their email to me and saw no such information regarding payment.

I don't know what is wrong with this company but they are shifty as f%@k.

 – About 6 months ago.

"sorted incorrectly delayed because of resorting"
You have one. f%@king. Job. Looks like their bloody management needs some resorting....

"sorted incorrectly delayed because of resorting"
You have one. f%@king. Job. Looks like their bloody management needs some resorting.

 – About 6 months ago.

They NEVER bring something on time - if they bring it at all.

For the same delivery: "We couldn't find your house." "Your name on the door wasn't...

They NEVER bring something on time - if they bring it at all.

For the same delivery: "We couldn't find your house." "Your name on the door wasn't decipherable."

Which one is it, DHL? The second is a lie - the post, Hermes and every other Goddamn delivery service had no problem.

Pure and utter f%@king laziness.

Screw you, you time wasting assholes.

 – About 6 months ago.

Took 15 days to ship an envelope sized package from Ohio to SC. They gave no tracking updates after 10 days to say if it was as expected, lost, or who knows. Second time I have had a horrible...

Took 15 days to ship an envelope sized package from Ohio to SC. They gave no tracking updates after 10 days to say if it was as expected, lost, or who knows. Second time I have had a horrible experience with DHL through Dollar Shave Club. I love DSC products, they really are good and inexpensive. Because they would not offer me an alternate shipper, I cancelled my DSC membership and just order from Amazon now. I get free 2 day shipping anyway and MUCH better customer service on the extremely rare occasion there is a shipping issue.

 – About 6 months ago.

Cannot stand DHL !!!

They say they came to my home and I WAS THERE NOBODY CAME BY AND DROPPED OFF ANYTHING !...

Cannot stand DHL !!!

They say they came to my home and I WAS THERE NOBODY CAME BY AND DROPPED OFF ANYTHING !

 – About 6 months ago.

Takes forever 8 days and xounting2after paying for expedited shipping- also not even remotely accurate on website. Says "Madison, USA." What state? There are 18 cities in the US named Madison....

Takes forever 8 days and xounting2after paying for expedited shipping- also not even remotely accurate on website. Says "Madison, USA." What state? There are 18 cities in the US named Madison. The destination city is even LESS accurate.

 – About 6 months ago.

I got a package to be delivered to France from another country. I wasn't present at the time of delivery due to a business travel. But then I had to move to another city, so I called the customer...

I got a package to be delivered to France from another country. I wasn't present at the time of delivery due to a business travel. But then I had to move to another city, so I called the customer service trying to redirect the delivery address to a friend's apartment. I even sent an e-mail to the local customer service (rc.dhlfrance@dhl.com). A few days passed, nothing came. So I called again, this time I gave the new address. A few days passed again, nothing came, again. I called the customer service for the third time and being informed that the package has been returned to the shipper for some reason. The person whom I talked to however admitted that this as their mistake and he asked me to ask the shipper to resend the package WITHOUT paying twice. Yesterday I wrote in DHL's customer service link in their website, explaining the problem. Nobody called to explain. This morning, I called them again. The lady said she doesn't know anything about any calls or e-mails that I have done/sent to them. Apparently, I do need to pay again to get sent again, should I use DHL again. Anyone had a same problem in France in particular?

 – About 6 months ago.

My Parcel was posted on the 21st of May Berlin to Leeds - last update claimed delivery deferred on the 28th.

Uk said it was in Germany and visa versa. I think it is stuck in a loop in...

My Parcel was posted on the 21st of May Berlin to Leeds - last update claimed delivery deferred on the 28th.

Uk said it was in Germany and visa versa. I think it is stuck in a loop in RUDERSDORF. Cannot find a single rational person to help break down the problem and find it.

It is a max size and weight parcel containing all my belongings. Clothes, coats, shows, books, household items. The best i get is "contact the sender to raise a claim." I am the sender, DHL is the carrier at all stages. Its like talking to a broken computer.

 – About 6 months ago.

Friend had to send a tax return. DHL Manged to get it stuck in limbo....

Friend had to send a tax return. DHL Manged to get it stuck in limbo.

 – About 6 months ago.

I mean I pay 10 euros to get it delivered. First I wait a week for it to depart and then when it is on the road it gets delayed without even telling me. I had to find out myself by sending them a...

I mean I pay 10 euros to get it delivered. First I wait a week for it to depart and then when it is on the road it gets delayed without even telling me. I had to find out myself by sending them a tweet (which they hardly respond too these days). f%@k that. I would like my money back. Like they should make a promise, just like pizza stores. Not here in 30 minutes: its free. Well DHL, not here in a day LIKE PROMISED, money back.

 – About 6 months ago.

Yes service sucks...Amazon sent my package via DHL..The thing spent 3 days in the USA..(no visa required) being shipped between places, then got to Japan and no detailed shipping info..
Do they...

Yes service sucks...Amazon sent my package via DHL..The thing spent 3 days in the USA..(no visa required) being shipped between places, then got to Japan and no detailed shipping info..
Do they expect Japan Post to finish the job in a short time?
I live 3 hours from Yokohama and up a mountain..!!!
Still waiting....ohuawaua...still waiting!!!

 – About 6 months ago.

Why does Amazon use DHL in Europe? They have a 50% success rate delivering Prime shipments on time. In each case, the package arrives at the shipping center, gets checked in and out multiple times...

Why does Amazon use DHL in Europe? They have a 50% success rate delivering Prime shipments on time. In each case, the package arrives at the shipping center, gets checked in and out multiple times (presumably while some cromag scans multiple times), then just sits there. Most incompetent shipping company I've ever dealt with.

 – About 6 months ago.

I wouldn't trust dhl to deliver a F$%^&*ng Newspaper let alone anything of importance..... I will NEVER deal with a company that uses their services ever again...

I wouldn't trust dhl to deliver a F$%^&*ng Newspaper let alone anything of importance..... I will NEVER deal with a company that uses their services ever again

 – About 6 months ago.

DHL have failed to deliver a package for over a week now. They keep delivering after business hours, making 5 attempted deliveries (yes 5!) despite the fact that we call after each failed delivery to...

DHL have failed to deliver a package for over a week now. They keep delivering after business hours, making 5 attempted deliveries (yes 5!) despite the fact that we call after each failed delivery to remind them that this is an office and yes, office hours don't extend past 5pm.
They keep claiming "recipient refused delivery".

 – About 6 months ago.

I have ordered a product from the firm that is just 3h by car away from my house. Payed 3 euros extra for the idiots to bring me the shipment hopefully faster than regular post. The firm shipped the...

I have ordered a product from the firm that is just 3h by car away from my house. Payed 3 euros extra for the idiots to bring me the shipment hopefully faster than regular post. The firm shipped the product just two hours after receiving money. It's been five days now and the shipment is still in some village near my town.

 – About 6 months ago.

I just ordered something of amazon (yeah amazon sucks too), and these dhl idiots obviously couldn't be bothered to show up on time. As if that isn't frustating enough, amazon then tells me...

I just ordered something of amazon (yeah amazon sucks too), and these dhl idiots obviously couldn't be bothered to show up on time. As if that isn't frustating enough, amazon then tells me just to check up with them, as it still should arrive within the next two days… which of course it doesn't. I then proceed to check up on the order with amazon, who now just gives me another dateline a whole week after the initially scheduled arrival. This experience left me with an unanswered question: I wonder if amazon is just gonna keep handing me further datelines ?
My experience did teach me one thing: next time I'll save myself the trouble, and go get it in a store.

 – About 6 months ago.

My Trust GXT 252 Emita has been delayed for 2 days because of this garbage service. Why the hell can't they just ship it AGAIN?
Now I have to wait while these money hungry f%@kers profit...

My Trust GXT 252 Emita has been delayed for 2 days because of this garbage service. Why the hell can't they just ship it AGAIN?
Now I have to wait while these money hungry f%@kers profit while I waste my time waiting for yet probably another delay.
NEVER USE DHL.

 – About 6 months ago.

Got a package today international express. Driver signed my name and left it on the porch and drove off. Got home to find it destroyed and of course cant file a claim because its been signed for. hey!...

Got a package today international express. Driver signed my name and left it on the porch and drove off. Got home to find it destroyed and of course cant file a claim because its been signed for. hey! F you straight from DHL. the driver knew it would be rejected if I had to see it and left it anyways. Last time I checked its a felony to forge a signature. Out $400, $2-3,000 in loss of revenue and damaged reputation, but the customers I'll loose for failing to deliver on my end. Priceless. f%@k You DHL.

 – About 6 months ago.

Following my last post, I made a call to their CS, they apologized and ask when I'll be leaving the office so they can arrange an emergency redelivery and will try to delivery again today, of...

Following my last post, I made a call to their CS, they apologized and ask when I'll be leaving the office so they can arrange an emergency redelivery and will try to delivery again today, of course I don't believe them and left the office. As of right now it's 6 pm, 40 minutes passed the time I provided to them, I asked my office's front desk, they never see DHL coming in. This company is build on delays and lies.

 – About 6 months ago.

My office building in Manhattan opens 24x7 and I've waited the whole day, but as you know, DHL did it again, claiming the premises is closed, I wonder if this company and its people can stop lying...

My office building in Manhattan opens 24x7 and I've waited the whole day, but as you know, DHL did it again, claiming the premises is closed, I wonder if this company and its people can stop lying someday.

 – About 7 months ago.

Day and a Half Late. Saw that something I got with my first paycheck (new job!) is shipping with DHL. So... so sad. Its already been 4 days since it “shipped” and DHL has already lost track of its...

Day and a Half Late. Saw that something I got with my first paycheck (new job!) is shipping with DHL. So... so sad. Its already been 4 days since it “shipped” and DHL has already lost track of its location. O joyous day!

 – About 7 months ago.

We live in an apartment complex with lockers for package delivery. Because of the lockers, packages are never, never, ever accepted in the complex office. We had two packages shipped home during a...

We live in an apartment complex with lockers for package delivery. Because of the lockers, packages are never, never, ever accepted in the complex office. We had two packages shipped home during a recent trip abroad, both via DHL. Tracking said both packaged were delivered to the office, and both signatures were scribbles that looked similar but nothing like a signature. (Just a couple of random loops.)

Now I'm told that if DHL ever gets around to admitting they lost/stole our packages, I have to contact the company who shipped them and they have to initiate a claim.

When I started asking the "customer service" person about how long the process would take, she got pretty defensive about how they're all human, we all make mistakes, etc.

I will NEVER voluntarily use this company.

 – About 7 months ago.

Their useless tracking app told me my delivery would arrive by the end of the business day along with an email & a text as well. Total lies! Called to complain and the girl just laughed like it was...

Their useless tracking app told me my delivery would arrive by the end of the business day along with an email & a text as well. Total lies! Called to complain and the girl just laughed like it was funny. Get a call on the 3rd day to confirm I received my delivery, which I did NOT. instead it was signed for by someone named "Dan". Besides NEVER giving permission for anyone else to sign for it, it just says Dan...no last name or anything. What kind of business does that?? Untamed chimps could do better!

 – About 7 months ago.

DHL SUCKS..............nothing but problems, delays, hung up calls after holding for 15 minutes etc.................

DHL SUCKS..............nothing but problems, delays, hung up calls after holding for 15 minutes etc..............

 – About 7 months ago.

I ordered a playstation 4 game and they tried to force the package into the mailbox (obviously it wouldn't fit) so they just left it half stuck there and put the order on "delivered"....

I ordered a playstation 4 game and they tried to force the package into the mailbox (obviously it wouldn't fit) so they just left it half stuck there and put the order on "delivered".

 – About 7 months ago.

My package was supposed to be here Friday. It was still hundreds of miles away in Ohio so I knew it wasn't going to make it. But still the Estimated delivery date insisted it would be here on May...

My package was supposed to be here Friday. It was still hundreds of miles away in Ohio so I knew it wasn't going to make it. But still the Estimated delivery date insisted it would be here on May 24 by the end of the day. That night the delivery date changed to "The Estimated Delivery Date is currently unavailable. Please try again later." The status changed to "Arrived at Sort Facility LOS ANGELES GATEWAY - USA" at 7:45 am on Saturday. It's now Sunday and everything is the same. It's still in LA and the estimated delivery date is still unavailable. From what I've gathered it's not gonna be here today because they don't deliver on Sundays, and tomorrow is a holiday so I'm not sure if they will deliver it tomorrow. I live about and hour from LA. Why the f%@k are these assholes taking so damn long to deliver my shit. It's an expensive item and I don't want someone to come steal my package. At the very least just update the f%@king estimated delivery time. So I'm not waiting on the package like a jackass. It's not the worst situation, but I've never had anything even close to this happen to me when shipping with other companies. I understand they have thousands of packages, but I could have driven to LA and back 24 f%@king times by now to get my package.

 – About 7 months ago.

DHL suck, they told me that my package will arrive at my house at the end yesterday, but I waited until today and I still not receive my package...

DHL suck, they told me that my package will arrive at my house at the end yesterday, but I waited until today and I still not receive my package

 – About 7 months ago.

Either the company that sent the package messed up the address or dhl did. Either way when I called to correct the address they didn't change it. Package couldn't be delivered, called again...

Either the company that sent the package messed up the address or dhl did. Either way when I called to correct the address they didn't change it. Package couldn't be delivered, called again and they typed the address wrong again. Package couldn't be delivered again... Called again made them read the address back to me twice, still ain't here. OOF.

 – About 7 months ago.

Ive been waiting for a package for days. Finally it arrives when im at work but they dont leave the package they take it. BEst opart is they wont deliver till this upcoming tuesday...Which is another...

Ive been waiting for a package for days. Finally it arrives when im at work but they dont leave the package they take it. BEst opart is they wont deliver till this upcoming tuesday...Which is another work day I cant pick it up. It gives the option to change the date and time. But just the date is whats changable. I hate DHL...

 – About 7 months ago.

This is just one of many issues I've had with them, but now they have denied a claim for damaged goods because the shipper did not package them correctly. I sent the item back, and he refused it....

This is just one of many issues I've had with them, but now they have denied a claim for damaged goods because the shipper did not package them correctly. I sent the item back, and he refused it. Now DHL can't tell me where the package is, nor will they provide me proof of the denied claim. I need this to take the case to court and their customer service won't help me.

I've dealt with a lot of shitty companies in the past but this one takes the cake.

 – About 7 months ago.

I have had four items due to be delivered by DHL in the last month, all from separate companies on separate dates. Not a single one has arrived. Twice the package was lost at the sorting centre, once...

I have had four items due to be delivered by DHL in the last month, all from separate companies on separate dates. Not a single one has arrived. Twice the package was lost at the sorting centre, once there was a problem with 'reading the label', and finally the package was supposedly delivered to what turned out to be an office address where no one had a clue what i was talking about. Thanks DHL.

 – About 7 months ago.

DHL sucks for sure! Worst company ever. They NEVER get to make the delivery properly to my address I guess because they don't have the door number in their system. So every time I buy something...

DHL sucks for sure! Worst company ever. They NEVER get to make the delivery properly to my address I guess because they don't have the door number in their system. So every time I buy something and the sender ships thru DHL I have to wait until they say they have tried to deliver it but couldn't find me, and then I should go to the DHL agency in Valencia to get my package. Then I have to contact them and tell them my door number and ask for a retry. Also, they text you telling they'll make the delivery in a specific date, then they dont. They think you are the one supposed to be waiting for them the whole day.

Cheers to Alba Jimenez and Yolanda Alarcon!!! Both employees of DHL. Always talk to them. DHL never let me forget they exist because every shipping is the same. DHL Spain sucks even harder!!

 – About 7 months ago.

I was due a delivery in August of last year to Merry Olde England from Germany,

UKMail were in the process of being taken over by DHL during this delivery.

What follows is...

I was due a delivery in August of last year to Merry Olde England from Germany,

UKMail were in the process of being taken over by DHL during this delivery.

What follows is conversations that took place since then and have never been resolved

25/8/2018
Hello, waited all day for a delivery yesterday only to find later that apparently part of the delivery address was wrong, the postcode......fairly sure it is not wrong but ok rearranged for today and nothing so far, no updates on the website and nobody bothering to answer the phone

Because this weekend is a bank holiday nobody replies for three days

28/8/2018

Hi, can you please confirm eh consignment number and full address so I can look into this for you? Thanks Rachael

50000003979472 awful company, been trying to get to speak to a human all morning but your terrible automated system does not give an option, and according to it my parcel is still not loaded

Can I get your address please? Thanks, Rachael

address is then provided.

Hi, thank you for confirming the address. I do not know why the driver is stating it is incorrect. I have messaged the depot for further information, and also provided them with a map. I have arranged delivery for tomorrow, before 10:30 am. I do apologise for the delay. Thanks, Helen

There is no delivery and nobody replies to my messages from now so I resort to calling the depot where after initially being called a liar a manager assures me the address is indeed wrong but he will personally arrange delivery for the next day.

The parcel is finally delivered five days after it was supposed to be with a very embarrassed delivery man apologising and unsure why it was not delivered as it actually has the correct address on it to begin with.

From August through to January still nobody replies to my messages or phone calls so I start anew as DHL have now taken over officially at this stage and my initial complaints have been ignored for many months.

12/11/2018

Good morning, this is a continuation of a complaint from back in August as nobody seems to want to be decent and reply.

The parcel was due for delivery on Friday 24th August and so I booked the day off, after waiting in all day and no parcel arriving I checked the status at around 3pm and saw that it had been returned to the depot as undeliverable due to postcode error, my postcode being RG14 7UE and the postcode error being RG14 7UN.

I rang in and disputed that there would be an error as the sender has been sending me parcels from Germany for three years and would not make this mistake, the member of staff I spoke to was rude and denigrating, sarcastic and dismissive telling me that my sender had got the address details incorrect and that they had had to relabel the delivery to arrange the delivery and he would rearrange the parcel for delivery for Saturday 25th August.

Again after waiting in all day I rang in again at roughly 13.00 and was this time told that they would never arrange a next day delivery and that I was mistaken and the system only showed a rearranged delivery for Tuesday 28th August, after pointing out that I had taken screenshots of the arranged Saturday delivery and insisting on speaking to senior management I was put through.

This time a very apologetic man told me that for some reason the parcel had not even been loaded onto a delivery lorry/van and was indeed still sat in the warehouse untouched, but that he himself would now personally take charge make sure it had been relabeled and arrange for its delivery, he then called me back and told he had rearranged delivery guaranteed for Tuesday 28th August.

By now I had spent almost four hours across the two days just on the phone, not even counting the time waiting for my delivery and now because of a bank holiday I would have to wait another three days.

On Tuesday I again waited in all day for my delivery and noticed once more that the website was not updating at all for my parcel, I tried numerous times to get through to a phone operative and nobody was answering the phone, I tried calling the number the senior member had given me and it would just ring until it rang off, I tried contacting the social media team on Facebook and then finally I found a direct number for the Thatcham depot.

Where the gentleman I spoke to confirmed that yes once again my parcel was sat in the depot untouched and had not been loaded for delivery and that the only thing he could offer was next day delivery, by now I was understandably very cross and he provided me with a customer services line that did not have the automated calling system that nobody ever answered.

I rang the new number provided to me and managed to again ask for a senior member of management, this time the gentleman I spoke to assured me that the astonishingly bad service was unlike UK Mail and he would call the depot and arrange for it to be delivered to me on the day (Tuesday 28th August) he would make sure it was labeled correctly and called me back within an hour to confirm delivery but had no time slot as this would be a special delivery.

However when I checked back at roughly 1pm on the website I saw delivery now scheduled for today (Wednesday 29th August) and immediately called back in to speak to somebody once again, roughly ten minutes into this phone call I received a buzz from downstairs telling me that I had a delivery, I let the gentleman in and he brought the parcel upstairs to my flat and explained that he had been sent specially to deliver just this parcel, but he also expressed confusion as to why it had not been delivered in the first place as the postcode was CORRECT, the parcel had not been relabled and had not needed to be and he would speak to somebody when he got back to the depot, I explained all of this to the gentleman on the phone and asked for a senior member of mangement to call me back.

Nobody called me back.

So to recap, my original delivery on Friday was delayed because a driver lied about the postcode, nobody checked when I rang in and all continued the lie telling me the parcel had been relabled and it was my senders fault, and they were basically doing me a favour by rearranging delivery.

I had to waste three days waiting for a delivery (Five if you count the lost weeked B/H) that should have been made on the Friday (24th August)

The attached picture show the parcel with the correct address on it and a hold label needlessly applied.

What is even more insulting is the alleged wrong postcode RG14 7UN which is nowhere on the parcel is actually less than one minute walk from my actual address, but it was deemed acceptable to return it to Thatcham rather than expect the driver to actually try reading the parcel address.

At no point of time during those first two days did any member of staff at UK Mail accept how unacceptable this has been or even take responsibility for what had gone wrong, instead the blame was laid firmly at my sender for providing an incorrect address, which of course turned out to be the correct address.

I am seeking compensation equal to the three days I lost waiting for a parcel that should have been delivered, now I know due to UK law that technically I cannot claim for the first day, but this entire farce has been perpetrated and continued solely due to incompetence or deliberate malfeasance of UK Mail staff, attacking a customer without the full knowledge of the situation is both irresponsible and dangerous.


Hi, I have taken a look at the details of this shipment and can see the address featuring the RG14 7UN postcode was originally on this. I can only assume that the label was removed when the address was changed. Regarding the three days wait and calls you made over the period I can confirm that this is not the service we look to offer. I can see that we have already confirmed that we would not be able to offer you compensation for this. I would advise that you contact your sender as this is an issue with the address we were provided with. Thanks, Anthony.

Hello Anthony, as mentioned previously the original address label is still on it, with the original details still on it, there never was a RG14 7UN the parcel, this is what is known in most circles as lying to the customer and then when caught in the lie, continuing to stick to that lie even when all the evidence says otherwise. I provided photgraphic proof of the correct address with a label stuck ON TOP that said HOLD and then the same postcode that is WRITTEN on the label was written in marker pen, forget common decency as there has been none of that, how about just admitting that your company has lied to me and continues to do so regardless of the facts
PS, I have kept the box, because funnily enough I am sick of being lied too, and have zero intention of letting this simply drop.

13/11/2018

Hello Shane, I completely appreciate your frustration, however, I have checked all the details into this and can see that the goods were address incorrectly on our system, please see the below from our internal system -

24/08/2018 16:43 Recipient Specified Delivery changes... Address Changed from: address removed RG14 7UN, the address was corrected on the 24th and rescheduled for delivery the next working day.

Due to the address being incorrect, the driver requested a map to ensure he delivered this to the correct address which is why the parcel was further held. Thanks, Jade

Hello Jade, the address was only ever incorrect on your system, the parcel was always correctly labeled, it astounds me that even with photograpic proof and the poor guy who eventually delivered it telling me he could not understand what went wrong as the address was correct, nobody wants to accept they got it wrong, constantly passing the blame back to the sender, despite the sender getting it right!

DHL then decides to completely ignore this message and I chase it up again a month or so later and repost my original message.

4/1/2019
Good morning,

The above referenced parcel was due for delivery on Friday 24th August and so I booked the day off, after waiting in all day and no parcel arriving I checked the status at around 3pm and saw that it had been returned to the depot as undeliverable due to postcode error, my postcode being RG14 7UE and the postcode error being RG14 7UN.

I rang in and disputed that there would be an error as the sender has been sending me parcels from Germany for three years and would not make this mistake, the member of staff I spoke to was rude and denigrating, sarcastic and dismissive telling me that my sender had got the address details incorrect and that they had had to relabel the delivery to arrange the delivery and he would rearrange the parcel for delivery for Saturday 25th August.

Again after waiting in all day I rang in again at roughly 13.00 and was this time told that they would never arrange a next day delivery and that I was mistaken and the system only showed a rearranged delivery for Tuesday 28th August, after pointing out that I had taken screenshots of the arranged Saturday delivery and insisting on speaking to senior management I was put through.

This time a very apologetic man told me that for some reason the parcel had not even been loaded onto a delivery lorry/van and was indeed still sat in the warehouse untouched, but that he himself would now personally take charge make sure it had been relabeled and arrange for its delivery, he then called me back and told he had rearranged delivery guaranteed for Tuesday 28th August.

By now I had spent almost four hours across the two days just on the phone, not even counting the time waiting for my delivery and now because of a bank holiday I would have to wait another three days.

On Tuesday I again waited in all day for my delivery and noticed once more that the website was not updating at all for my parcel, I tried numerous times to get through to a phone operative and nobody was answering the phone, I tried calling the number the senior member had given me and it would just ring until it rang off, I tried contacting the social media team on Facebook and then finally I found a direct number for the Thatcham depot.

Where the gentleman I spoke to confirmed that yes once again my parcel was sat in the depot untouched and had not been loaded for delivery and that the only thing he could offer was next day delivery, by now I was understandably very cross and he provided me with a customer services line that did not have the automated calling system that nobody ever answered.

I rang the new number provided to me and managed to again ask for a senior member of management, this time the gentleman I spoke to assured me that the astonishingly bad service was unlike UK Mail and he would call the depot and arrange for it to be delivered to me on the day (Tuesday 28th August) he would make sure it was labeled correctly and called me back within an hour to confirm delivery but had no time slot as this would be a special delivery.

However when I checked back at roughly 1pm on the website I saw delivery now scheduled for today (Wednesday 29th August) and immediately called back in to speak to somebody once again, roughly ten minutes into this phone call I received a buzz from downstairs telling me that I had a delivery, I let the gentleman in and he brought the parcel upstairs to my flat and explained that he had been sent specially to deliver just this parcel, but he also expressed confusion as to why it had not been delivered in the first place as the postcode was CORRECT, the parcel had not been relabled and had not needed to be and he would speak to somebody when he got back to the depot, I explained all of this to the gentleman on the phone and asked for a senior member of mangement to call me back.

Nobody called me back.

So to recap, my original delivery on Friday was delayed because a driver lied about the postcode, nobody checked when I rang in and all continued the lie telling me the parcel had been relabled and it was my senders fault, and they were basically doing me a favour by rearranging delivery.

I had to waste three days waiting for a delivery (Five if you count the lost weeked B/H) that should have been made on the Friday (24th August)

The attached picture show the parcel with the correct address on it and a hold label needlessly applied.

What is even more insulting is the alleged wrong postcode RG14 7UN which is nowhere on the parcel is actually less than one minute walk from my actual address, but it was deemed acceptable to return it to Thatcham rather than expect the driver to actually try reading the parcel address.

At no point of time during those first two days did any member of staff at UK Mail accept how unacceptable this has been or even take responsibility for what had gone wrong, instead the blame was laid firmly at my sender for providing an incorrect address, which of course turned out to be the correct address.

I am seeking compensation equal to the three days I lost waiting for a parcel that should have been delivered, now I know due to UK law that technically I cannot claim for the first day, but this entire farce has been perpetrated and continued solely due to incompetence or deliberate malfeasance of UK Mail staff, attacking a customer without the full knowledge of the situation is both irresponsible and dangerous.

This correspondence has been recorded and is being reprinted for the small claims court if we are unable to come to an accord.

5/1/2019

Hi, sorry for the inconvenience and delay. Please forward this message to our complaint department and someone will get back to you at executivedesk@dhlparcel.co.uk Thanks, Abena

As you may be expecting now, nobody ever replies to my message to the executivedesk@dhlparcel.co.uk email

I then post a new message

6/3/2019

Well nobody got back to me, shock and indeed horror that I would be lied to again!

Nobody ever replies to this message either.

Then I repost the whole thing one more time this month May 2019

Hello - reference to my complaint being ignored for nearly a year, good work DHL - maybe we can make that magic number happen eh?

The above referenced parcel was due for delivery on Friday 24th August and so I booked the day off, after waiting in all day and no parcel arriving I checked the status at around 3pm and saw that it had been returned to the depot as undeliverable due to postcode error, my postcode being RG14 7UE and the postcode error being RG14 7UN.

I rang in and disputed that there would be an error as the sender has been sending me parcels from Germany for three years and would not make this mistake, the member of staff I spoke to was rude and denigrating, sarcastic and dismissive telling me that my sender had got the address details incorrect and that they had had to relabel the delivery to arrange the delivery and he would rearrange the parcel for delivery for Saturday 25th August.

Again after waiting in all day I rang in again at roughly 13.00 and was this time told that they would never arrange a next day delivery and that I was mistaken and the system only showed a rearranged delivery for Tuesday 28th August, after pointing out that I had taken screenshots of the arranged Saturday delivery and insisting on speaking to senior management I was put through.

This time a very apologetic man told me that for some reason the parcel had not even been loaded onto a delivery lorry/van and was indeed still sat in the warehouse untouched, but that he himself would now personally take charge make sure it had been relabeled and arrange for its delivery, he then called me back and told he had rearranged delivery guaranteed for Tuesday 28th August.

By now I had spent almost four hours across the two days just on the phone, not even counting the time waiting for my delivery and now because of a bank holiday I would have to wait another three days.

On Tuesday I again waited in all day for my delivery and noticed once more that the website was not updating at all for my parcel, I tried numerous times to get through to a phone operative and nobody was answering the phone, I tried calling the number the senior member had given me and it would just ring until it rang off, I tried contacting the social media team on Facebook and then finally I found a direct number for the Thatcham depot.

Where the gentleman I spoke to confirmed that yes once again my parcel was sat in the depot untouched and had not been loaded for delivery and that the only thing he could offer was next day delivery, by now I was understandably very cross and he provided me with a customer services line that did not have the automated calling system that nobody ever answered.

I rang the new number provided to me and managed to again ask for a senior member of management, this time the gentleman I spoke to assured me that the astonishingly bad service was unlike UK Mail and he would call the depot and arrange for it to be delivered to me on the day (Tuesday 28th August) he would make sure it was labeled correctly and called me back within an hour to confirm delivery but had no time slot as this would be a special delivery.

However when I checked back at roughly 1pm on the website I saw delivery now scheduled for today (Wednesday 29th August) and immediately called back in to speak to somebody once again, roughly ten minutes into this phone call I received a buzz from downstairs telling me that I had a delivery, I let the gentleman in and he brought the parcel upstairs to my flat and explained that he had been sent specially to deliver just this parcel, but he also expressed confusion as to why it had not been delivered in the first place as the postcode was CORRECT, the parcel had not been relabled and had not needed to be and he would speak to somebody when he got back to the depot, I explained all of this to the gentleman on the phone and asked for a senior member of mangement to call me back.

Nobody called me back.

So to recap, my original delivery on Friday was delayed because a driver lied about the postcode, nobody checked when I rang in and all continued the lie telling me the parcel had been relabled and it was my senders fault, and they were basically doing me a favour by rearranging delivery.

I had to waste three days waiting for a delivery (Five if you count the lost weeked B/H) that should have been made on the Friday (24th August)

The attached picture show the parcel with the correct address on it and a hold label needlessly applied.

What is even more insulting is the alleged wrong postcode RG14 7UN which is nowhere on the parcel is actually less than one minute walk from my actual address, but it was deemed acceptable to return it to Thatcham rather than expect the driver to actually try reading the parcel address.

At no point of time during those first two days did any member of staff at UK Mail accept how unacceptable this has been or even take responsibility for what had gone wrong, instead the blame was laid firmly at my sender for providing an incorrect address, which of course turned out to be the correct address.

I am seeking compensation equal to the three days I lost waiting for a parcel that should have been delivered, now I know due to UK law that technically I cannot claim for the first day, but this entire farce has been perpetrated and continued solely due to incompetence or deliberate malfeasance of UK Mail staff, attacking a customer without the full knowledge of the situation is both irresponsible and dangerous.

With respect.

I then receive a reply almost immediately, well two days later which is really fast for DHL.

16/5/2019
Hi, the reference 50000003979472 is no longer on our system, for data protection reasons we only keep the information for up to six months, I am sorry to advise that as we no longer has any record of this shipment we are unable to assist further with your complaint. Thanks, Tracy B
I understand and appreciate your request for compensation for waiting three days for delivery, however, compensation for economical loss is not available as per the agreed terms and conditions. Thanks, Tracy B

My final reply....for now

17/5/2019

Hello Tracey, this is not about compensation for economic loss, this is about being blatantly lied too continually causing the delay, the terms and conditions are for circumstances outside of control, lying continuously is not out of your control, its a choice. And absolutely amazing how you deliberately failed to reply continuously to fall outside of the time period, I have proof of continued attempts to get your company to act honourably and reply with some kind of dignity, including but not limited to, sending a message to your executive team as I was told too and this also being ignored

 – About 7 months ago.

They have a DHL tax they request to represent you in relation with customs. If you don't accept they have hundreds of methods to "convince" you it's the only way.I did not accept and I...

They have a DHL tax they request to represent you in relation with customs. If you don't accept they have hundreds of methods to "convince" you it's the only way.I did not accept and I lost the package and the store did not return my money.

 – About 7 months ago.

DHL is the worst delivery company ever. Everything goes wrong with them. Their systems are in a mess. Their deliveries do not happen when they tell you in their text message. When you try to use...

DHL is the worst delivery company ever. Everything goes wrong with them. Their systems are in a mess. Their deliveries do not happen when they tell you in their text message. When you try to use their reference numbers from cards left nothing is found. OMG if you tried to make anything worst than this you could not, but DHL can.

 – About 7 months ago.

I'm in Philadelphia package now outside of new York came from Virginia and went right past Philadelphia wow these people suck !!!!!!
...

I'm in Philadelphia package now outside of new York came from Virginia and went right past Philadelphia wow these people suck !!!!!!

 – About 7 months ago.

twice my DHL packages have stopped at the post office because they didn't have a number they could SMS me on with the collection number so they just sits there. the staff are not allowed to hunt...

twice my DHL packages have stopped at the post office because they didn't have a number they could SMS me on with the collection number so they just sits there. the staff are not allowed to hunt for the package, and the tracking number cannot be used to collect the package. they have my address, they could deliver the package but they don't. why do i have to pay to get the package 99% of the way only to have it sent back again?

 – About 7 months ago.

Dhl customs fees 😠...

Dhl customs fees 😠

 – About 7 months ago.

Ordered from amazon.de with "next day delivery guaranteed"

DHL: Possible delay in delivery because package has arrived at the wrong carrier facility

...

Ordered from amazon.de with "next day delivery guaranteed"

DHL: Possible delay in delivery because package has arrived at the wrong carrier facility

 – About 7 months ago.

First experience with DHL. Booked a pickup between 9am and 1pm. No sign of driver, now promised by 2:30pm.

What. The. f%@k. Is. Wrong. With. You, DHL? I mean, you have ONE JOB to...

First experience with DHL. Booked a pickup between 9am and 1pm. No sign of driver, now promised by 2:30pm.

What. The. f%@k. Is. Wrong. With. You, DHL? I mean, you have ONE JOB to do.

 – About 7 months ago.

Would be great that Amazon introduce an option to choose a courier, even for the higher price ...

Would be great that Amazon introduce an option to choose a courier, even for the higher price

 – About 7 months ago.

"Delivery attempted - consignee premises closed" except that the premises are open 24/7 with staffed reception in one of the largest business towers in Israel. They've "attempted"...

"Delivery attempted - consignee premises closed" except that the premises are open 24/7 with staffed reception in one of the largest business towers in Israel. They've "attempted" to deliver at 8pm to a business address and found that the premise was "closed", in a place that is never closed.

They're 3 days late already for the first delivery attempt and they don't even bother turning up. Utter rubbish. I'm going to cancel the order, making DHL flying parcels back and forth and merchants charging and refunding is probably the only way to punish these twats, via the merchants.

 – About 7 months ago.

The worst customer service ever. After sending a simple shipment of personal items from Thailand to India while relocating countries, spent over 700 dollars, had to write 3 letters, multiple calls, 8...

The worst customer service ever. After sending a simple shipment of personal items from Thailand to India while relocating countries, spent over 700 dollars, had to write 3 letters, multiple calls, 8 hours for customs clearance and still the shipment is delayed over a week. While amazon and other services are functioning on weekends and public holidays, DHL the great has all deliveries suspended. Never go with DHL ever....

 – About 8 months ago.

I haven't had a bad experience with DHL in about 6 months but that is because no one has shipped something to me via DHL in about 6 months. So, I have a feeling that the DHL depot in Calgary will...

I haven't had a bad experience with DHL in about 6 months but that is because no one has shipped something to me via DHL in about 6 months. So, I have a feeling that the DHL depot in Calgary will play games with you if there is GST owing on a package and haven't payed the GST in advance. They will lie and say things like "No one was home" or "There's no address on the package" or any other kind of excuse in order to force you to pay the GST in advance rather than at the door. They said "No one was home" the first time which was a total lie. They said "It's missing the address" the second time, again a total lie, the ADDRESS WAS ON THE PACKAGE IN 3 DIFFERENT f%@kING PLACES. I don't know if this is just the shady Calgary operation or if this is going on everywhere. I'VE NEVER BEEN SO f%@kING PISSED OFF AT A COMPANY BEFORE... f%@k YOU DHL CALGARY!

 – About 8 months ago.

Shipment on hold.
No reason.
I guess I will never get that filament.
f%@k YOU DHL! f%@k YOU!
ENJOY THE MONEY YOU CHINESE CROOKS!...

Shipment on hold.
No reason.
I guess I will never get that filament.
f%@k YOU DHL! f%@k YOU!
ENJOY THE MONEY YOU CHINESE CROOKS!

 – About 8 months ago.

Not that bad. Sa...

Not that bad. Sa

 – About 8 months ago.

Was good yall! Well, I can tell you what's bad, DHL....

Was good yall! Well, I can tell you what's bad, DHL.

 – About 8 months ago.

DHL is a bitch ...

DHL is a bitch

 – About 8 months ago.

The worst company on earth , they're all thieves ...

The worst company on earth , they're all thieves

 – About 8 months ago.

god damn it, i've been trying to order this printed circuit board for my design and technology project for my GCSEs, I'm on a really tight deadline and they keep on just not coming to my house...

god damn it, i've been trying to order this printed circuit board for my design and technology project for my GCSEs, I'm on a really tight deadline and they keep on just not coming to my house even though I triple-check that my order is on its way. they keep on saying "by the end of the day" but this freking parcel won't get here on time. This is for my GCSEs, which could affect which uni I get into and I'm going to do really bad on a key GCSE just because of this terrible delivery company.

 – About 8 months ago.

My mother has been trying to send a parcel to my aunt for three weeks! THREE!!! Every time the driver comes, he doesn't come with the waybill, or come on time. And so she has to CONSTANTLY call...

My mother has been trying to send a parcel to my aunt for three weeks! THREE!!! Every time the driver comes, he doesn't come with the waybill, or come on time. And so she has to CONSTANTLY call the office! Today she had to cancel because it was simply too much stress! You people need to get your s*** together for Gods sake!

 – About 8 months ago.

Ordered a package to Canada from Asia. As of now it's been sitting in a sort facility in Germany for 20 days. f%@k you DHL...

Ordered a package to Canada from Asia. As of now it's been sitting in a sort facility in Germany for 20 days. f%@k you DHL

 – About 8 months ago.

Here in the Netherlands, DHL is the worst courier in my experience. I buy many things online and almost every single one of them is being delivered on time except for those shipped using DHL. I mean...

Here in the Netherlands, DHL is the worst courier in my experience. I buy many things online and almost every single one of them is being delivered on time except for those shipped using DHL. I mean every courier service here, GLS, DPD, TNT, USPS, and ... is way better than DHL. I don't understand why any company still uses DHL for shipping.

 – About 8 months ago.

How the heck this company still exists? The most important requirement to work to a shipping company is to be a f@@@@@ human being and not a f@@@@@ sloth. Seems DHL confuses humans with sloths....

How the heck this company still exists? The most important requirement to work to a shipping company is to be a f@@@@@ human being and not a f@@@@@ sloth. Seems DHL confuses humans with sloths. Yesterday DHL sent me a message to my email saying "ERROR 404 MESSAGE NOT FOUND". Not surprised... Same fate as their packages i guess.

Even disabled people are more efficient than this circus-company. I hope DHL's manager get cancer that is spreading as slow as their delivery time.

 – About 8 months ago.

f%@k. This. Company. Complete trash. My one order contains 2 packages. They delivered one and not the other because “the zip code was wrong.” 1, the zip code was correct. 2, How the f%@k did the...

f%@k. This. Company. Complete trash. My one order contains 2 packages. They delivered one and not the other because “the zip code was wrong.” 1, the zip code was correct. 2, How the f%@k did the one courier manage to deliver the first half of the order if my zip code was wrong?

f%@k your couriers and honestly, f%@k your customer service too. I called at the end of the business day and the rep told me my order was out for delivery.
Yes! Please tell me again how they are going to deliver my order at f%@king 9 pm. What a completely trash company/

 – About 8 months ago.

DHL, not that bad. The guys work hard :)...

DHL, not that bad. The guys work hard :)

 – About 8 months ago.

I was trying DHL India KYC site which is superbly frustrating. The OTP on mobile does not come on time!!! The idiots don't know that they should generate OTP via email as well. And why the F*** do...

I was trying DHL India KYC site which is superbly frustrating. The OTP on mobile does not come on time!!! The idiots don't know that they should generate OTP via email as well. And why the F*** do you need to validate a mobile number for a shipment of $160...and thanks to the stupid people at Indian customs also that make buying things a nightmare. What do you need KYC for a shipment of shoes you fu**ing morons!!! These people are more bothered about such small 1-time shipment issues rather than spending time to stop smuggled goods worth millions!!

 – About 8 months ago.

WHY is everything DHL touches at least 2 or 3 weeks late every time? ...

WHY is everything DHL touches at least 2 or 3 weeks late every time?

 – About 8 months ago.

Every package I've ever received from DHL looked as if it had been dragged behind the truck to the shipping facility and thrown from the airplane at 30,000 feet as it was flying over my house....

Every package I've ever received from DHL looked as if it had been dragged behind the truck to the shipping facility and thrown from the airplane at 30,000 feet as it was flying over my house. Every. f%@king. Time

 – About 8 months ago.

Dhl suck my dick...

Dhl suck my dick

 – About 8 months ago.

Just go to the furthest reaches to disappoint. No system ever works and you can try and communicate with a human but it ain't happening. DHL is a good example why we are going like the dinosaurs....

Just go to the furthest reaches to disappoint. No system ever works and you can try and communicate with a human but it ain't happening. DHL is a good example why we are going like the dinosaurs.

 – About 8 months ago.

I sent my personal laptop from Bangkok to my friend to Moscow via DHL. At first, I thought everything's okay. They charged me ~6,500 bat which is quite costy, but well, I didn't have another...

I sent my personal laptop from Bangkok to my friend to Moscow via DHL. At first, I thought everything's okay. They charged me ~6,500 bat which is quite costy, but well, I didn't have another choice, my friend needed a laptop. When my friend called me and told me they want 420 000 rubles for import I was shocked! I called the Russian customer support to find out why they want my friend to pay though I paid to sent the package. They said it's because the value of the laptop in 15 000 USD. WHAT?! Why did you set this sum? It's an old used laptop! And why didn't they told me that the receiver must pay too? So my friend refused to receive the package and it was sent back to Bangkok. I learnt that it is in Bangkok only when I called DHL 2 weeks later (what the hell, DHL?!), they didn't call me. So I called them to find out what I need to receive it back. They told me I need a broker to confirm the clearance. We chat a lot and finally, they appointed me to come to Thai Customs in Bangkok to sign papers and bring the copies of my passport. I did it. They told it would take 2-3 working days to release the package and I will get it. But actually, they called me only a week later and said that I'll receive the laptop next Tuesday (in 3 working days). Yesterday I got another call and I was told I need to pay for import 34 720 bat. WHAT THE HELL?! Import, really? It's my personal laptop! Why import? Today they delivered it to me, but I refused to pay that huge sum of money. My laptop itself costs twice less! So I still didn't get my package. I'm frustrated and disappointed by DHL. Never use this company.

 – About 8 months ago.

Keeps saying my package will be delivered by end of day, and the driver just reschedules it for the next day. Great job DHL! /s...

Keeps saying my package will be delivered by end of day, and the driver just reschedules it for the next day. Great job DHL! /s

 – About 8 months ago.

DHL had my pay duty fees online to "expedite" the process. I did and then the guy showed up 8 hours later in the day saying I had to pay again, saying there was no proof on their end. I told...

DHL had my pay duty fees online to "expedite" the process. I did and then the guy showed up 8 hours later in the day saying I had to pay again, saying there was no proof on their end. I told him I would consider it theft if he left with the package. 2 supervisors later and they said they'd leave the package with me and send the case to collections.

what a nightmare. dhl never again.

 – About 8 months ago.

Customs clearence oh boy....Barely got my stuff from russia......

Customs clearence oh boy....Barely got my stuff from russia...

 – About 8 months ago.

Have dealt with DHL 5 times in the past year. Four of those times there has been an issue, and only once have things gone as they should. First time, they delivered to the wrong address across town....

Have dealt with DHL 5 times in the past year. Four of those times there has been an issue, and only once have things gone as they should. First time, they delivered to the wrong address across town. Never would have known it had the person not taken the time to drive the package to my house and deliver it. Second time, the driver literally drove beside my driveway and up my lawn, tearing up the lawn. My driveway was perfectly clear. Not sure what that was about. Third time delivery went as expected. Fourth time, delivery man never bothered knocking. Just left a slip on my door. I was home all day. I went online to authorize leaving the package the next day since I would not be home. I also left the signed slip for good measure. Package was not left, but another slip was left. Signed that one and next day package was left, but in the elements. I have a covered front porch and a carport. It takes effort to not leave it in a covered location at my house. Fifth time, package was sent to the wrong facility. Tracking kept saying delivered by the end of the day. Several days later I am still waiting and nobody can tell me anything other than it is scheduled for delivery. Well no duh. Glad I paid for expedited delivery and the package was sent to the wrong facility, and nobody knows where it is other than to say it's scheduled for delivery. How is this company still in business? No excuse to screw up 4 out of 5 times. UPS, FedEx, and USPS have delivered hundreds of times without a single screw up.

 – About 9 months ago.

DHL literally caused my crops to wither and my harvest to be poor.
f%@k DHL, how do you get below a 1 star rating on google? You can't even rate below 1. You're f%@ked c*nts....

DHL literally caused my crops to wither and my harvest to be poor.
f%@k DHL, how do you get below a 1 star rating on google? You can't even rate below 1. You're f%@ked c*nts.

 – About 9 months ago.

A small package 2559514333 on "Hold" a whole day from 09:05 a.m. and already cleared from customs. What a bad service DHL....

A small package 2559514333 on "Hold" a whole day from 09:05 a.m. and already cleared from customs. What a bad service DHL.

 – About 9 months ago.

Destroyed my package without warning, without reason. No delivery attempt was made. ...

Destroyed my package without warning, without reason. No delivery attempt was made.

 – About 9 months ago.

Have huge list of f%@k-ups by DHL. Wrong import tax bills, driver drops the packages on the balcony on a rainy day without leaving a note (content of the package obviously damaged), driver leaves...

Have huge list of f%@k-ups by DHL. Wrong import tax bills, driver drops the packages on the balcony on a rainy day without leaving a note (content of the package obviously damaged), driver leaves expensive package on the door mat (luckily not stolen)...the last 6 packages were delivered to the neighbors (no issue with that) but no not-at-home card with neighbor house number in my mail box. I have like 60 neighbors in my street...how on earth am i supposed to find out which neighbor has my package? Filed complain about this already 5 times, no improvement. At my work (university) packages are not delivered, instead they remain in a central depo without any notification and are sent back to shipper after 1 week. THIS COURIER COMPANY IS A COMPLETE FAILURE.

 – About 9 months ago.

I hope you DHL bastards will put my carbon handlebar all the way down your arse! This is unimaginable to pickle a parcel in one place for a month!...

I hope you DHL bastards will put my carbon handlebar all the way down your arse! This is unimaginable to pickle a parcel in one place for a month!

 – About 9 months ago.

THE WEBSITE f%@kING SUCKS DONKEY DICK...

THE WEBSITE f%@kING SUCKS DONKEY DICK

 – About 9 months ago.

I ordered something from society6 using DHL mailing services, and even though in tracking, it's stated that my package as arrived in Singapore, it's just nowhere to be seen reaching the...

I ordered something from society6 using DHL mailing services, and even though in tracking, it's stated that my package as arrived in Singapore, it's just nowhere to be seen reaching the building where I live. And even the tracking status is still "In Transit" and not reach "delivered" yet...I ordered it since 27th November 2018 and it's 17th march 2019 now. I think my package has been swallowed by the void

 – About 9 months ago.

OK LONG RANT HERE WE GO

On Thursday I get a notification that the delivery will be made today.

No delivery. Tracking system says: "The customer has agreed on a different...

OK LONG RANT HERE WE GO

On Thursday I get a notification that the delivery will be made today.

No delivery. Tracking system says: "The customer has agreed on a different delivery time". I haven't agreed on anything.

On Friday I call them and they say they'll try again today.

No delivery. Tracking system says: "Item stored at the service point."

I call them Monday to find out what the f%@k this is about. The customer service says they have had a hard time finding my address. I tell them Google Maps points directly at my exact location when you type in my address, and there's my name in the doorbell at the door. They say they will try again. I say I need this package for my work, and it better arrive next they, and I make them promise they will call me if they can't find the address.

No delivery on Tuesday or Wednesday either. Tracking system says: "Package delivered". I call the customer service. They say that they changed the tracking number????? WTF??? Then they go on and say that they had attempted delivery today at 11:42. I say I have been home the entire day and FORCE them to call the Driver. They get back to me. Driver had said he'd been knocking on at my door, for the third time, with no answer.

I say: Either your driver is lying or you have the wrong door because I've been home for THREE DAYS waiting for this f%@king package, and I haven't heard any knock. It's a studio f%@king apartment. I would hear it.

Guess what this person says? She has to trust the driver on this one. If he says he's been there, he has. I say: It is your job to find out where the problem is. She says she can't help me.

WTF? It's your literal ONLY job to help me receive my package. I ask her, what is she going to do to make sure that I get the package. She says she will get back to me after talking to the Driver. Of course she doesn't.

So it's Friday again, and I call the customer service. A person answers and says they will deliver today. She promises to make sure the Driver calls if he can't find the address. Well that sounds too wonderful to be true. I think I might just still put a f%@king camp up outside in the cold rain to wait for these idiots to deliver the package.

 – About 9 months ago.

DHL is f%@king trash man. Ordered a package, took them 4 days to get it to Canada (not bad), then when its in Canada, give me a nice $21 f%@king "Customs Clearance Fee" (i told they were...

DHL is f%@king trash man. Ordered a package, took them 4 days to get it to Canada (not bad), then when its in Canada, give me a nice $21 f%@king "Customs Clearance Fee" (i told they were charging that for delivery, so I selected them to bring it to a Hub, and I'll go pick it up). Then I realized its a Customs Clearance Fee, and now I have to wait EVEN MORE time for them to ship it to local Hub "because you cannot change your delivery method after you have selected this". I guarantee they haven't left that f%@king "processing" center of there's. This is bull shit.

 – About 9 months ago.

iHerb website - Delivered On Tuesday, January 22nd but still are waiting 9 March 2019. They are liars. Don't trust iHerb and their cooperation partner DHL....

iHerb website - Delivered On Tuesday, January 22nd but still are waiting 9 March 2019. They are liars. Don't trust iHerb and their cooperation partner DHL.

 – About 9 months ago.

Read this line on the internet "there is no company that inspires my hatred quite like dhl does" and it cannot be more true. Now I am usually a laid back and calm person but DHL delivered the...

Read this line on the internet "there is no company that inspires my hatred quite like dhl does" and it cannot be more true. Now I am usually a laid back and calm person but DHL delivered the smartphone I have ordered back to the sender THREE TIMES saying that name is not correct, name is not on mailbox, or simply is not successfully delivered thus back to the sender. Holy shit. Of course my name and address is correct and my name is on the mailbox! I even tried to have it sent directly to the post office so that I could pick it them and sincerely they just sent it back. The whole German people would rejoice when this damn company is over. At a loss of words. And f%@k the thief who stole my old phone in Berlin bringing me all this crap.

 – About 9 months ago.

Man, where shall I start? I moved to central Frankfurt (in Germany!), and ordered some stuff from Amazon. Amazon tends to use DHL to send stuff and that's when the nightmare started. First DHL is...

Man, where shall I start? I moved to central Frankfurt (in Germany!), and ordered some stuff from Amazon. Amazon tends to use DHL to send stuff and that's when the nightmare started. First DHL is always super delayed! They never deliver stuff on time and second, if they never deliver package to your apartment, doesn't matter if you are home or not. They buzz once, and then the it goes straight to the next collecting point which is like 5km away - even if the package weights 20kg. They will never call you or let you know prior the delivery, so you will never know if you should stay at home to wait for them. Third, the website is supposed to allow the driver to leave the package somewhere you designate - forget about it, it just doesn't work.

Overall speaking, DHL SUCKS

 – About 9 months ago.

They charged me $100 for a piece of paper that ships to China. 1 month later return it to me says the address was inaccurate. I requested a refund, but they rejected because I tried to contact the...

They charged me $100 for a piece of paper that ships to China. 1 month later return it to me says the address was inaccurate. I requested a refund, but they rejected because I tried to contact the recipient (not at all),but not able to reach him and hell my shipment (1 day only) and I didn't contact them in time to update the information.

 – About 9 months ago.

NEW DHL+ WEB why it is such difficult to work with? ...

NEW DHL+ WEB why it is such difficult to work with?

 – About 9 months ago.

i never complain some other company before. its first time to complain about company. that is DHL. so lazy and mistaken about work in this company workers. if you have other way sent your goods better...

i never complain some other company before. its first time to complain about company. that is DHL. so lazy and mistaken about work in this company workers. if you have other way sent your goods better use the other currie service....
really disappointed. its not only one time

 – About 9 months ago.

I bought a watch from Jomashop and it used DHL eCommerce for delivery. DHL shipped the cargo 15 days from now and I did not get my package yet!
And I cannot get any track info from its crappy...

I bought a watch from Jomashop and it used DHL eCommerce for delivery. DHL shipped the cargo 15 days from now and I did not get my package yet!
And I cannot get any track info from its crappy web.
DHL eCommerce is just a piece of shit.

 – About 10 months ago.

My package has been "given a release by Customs" for 8 days now! I've never gotten anything from DHL before and I never will again. I payed a lot of money to get this thing shipped and DHL...

My package has been "given a release by Customs" for 8 days now! I've never gotten anything from DHL before and I never will again. I payed a lot of money to get this thing shipped and DHL has been ignoring ALL my emails. Screw. DHL.

 – About 10 months ago.

Horrible experience with DHL Express Málaga, Spain - documents delivered when it was too late. Basically it's the driver who decides if he wants to stop by your place today or maybe in a couple...

Horrible experience with DHL Express Málaga, Spain - documents delivered when it was too late. Basically it's the driver who decides if he wants to stop by your place today or maybe in a couple of days, there's absolutely nothing you can do about it. What a shame!!!

 – About 10 months ago.

We have to come together to sue dhl. They lost my package. Its been 90 days. They keep telling me my package is in customs for security check. I called customs they told me they never receive package...

We have to come together to sue dhl. They lost my package. Its been 90 days. They keep telling me my package is in customs for security check. I called customs they told me they never receive package from dhl. Tehy are all liar and they keep lying to me over and over again.

 – About 10 months ago.

how the f%@k do we get DHL out of the US? We need to start a petition or something. f%@k still telling my the estimated deliver time is 2-22-19 by end of day when it's already 2-26-19. They can...

how the f%@k do we get DHL out of the US? We need to start a petition or something. f%@k still telling my the estimated deliver time is 2-22-19 by end of day when it's already 2-26-19. They can put a package on hold for three main reasons: a) weather. if it's not 70 degrees sunny their truck won't go. I am in Michigan, f%@k if i order something during Christmas I will get my package in the summer if i am lucky. b) they can't find a f%@king address. What ever address you leave, all other shipping companies can find it but DHL. They put your door number where the state is supposed to be. c) the carrier doesn't feel like. Oh, I have shit i need to deal with today, so f%@k this package, let's put it on hold.
f%@k DHL!!!!!!!!!!!!!!!!!!!!

 – About 10 months ago.

Got a mail that you need to pay import costs/taxes?
(more than the shipped item value)
Good luck paying them through their online 'payment portal'.
The site is stuck in an...

Got a mail that you need to pay import costs/taxes?
(more than the shipped item value)
Good luck paying them through their online 'payment portal'.
The site is stuck in an endless loop on multiple browsers.

 – About 10 months ago.

How is DHL still in business? I have NEVER had a positive experience with DHL. My most recent experience, per their website, was in trying to estimate travel time of a shipment enroute to me using...

How is DHL still in business? I have NEVER had a positive experience with DHL. My most recent experience, per their website, was in trying to estimate travel time of a shipment enroute to me using their online calculator. After selecting United States as the "From" country, the website removes United States from the "To" list of countries. Morons. INSTEAD OF WASTING YOUR CUSTOMERS PRECIOUS TIME IN TRYING TO FIND AND FIGURE OUT WHY THE UNITED STATES IS NO LONGER IN THE "TO" LIST ONCE THE UNITED STATES HAS BEEN SELECTED IN THE "FROM", LIST, SIMPLY SAY AT THE TOP OF THE FORM THAT DHL IS ONLY FOR INTERNATIONAL SHIPPING! BUT, you do ship domestically via the USPS, so why not show this in the shipping calculator. Morons.

 – About 10 months ago.

I think DHL's "service" - indeed DHL's very existence - is probably an example of that allegedly elusive German sense of humor.

I was immediately dismayed to learn that...

I think DHL's "service" - indeed DHL's very existence - is probably an example of that allegedly elusive German sense of humor.

I was immediately dismayed to learn that my most recent online purchase was being shipped with them (I had been fortunately spared for years now), and sure enough: it's been in "EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER" status for five full days, even though the shipper is a mere 650 miles away. Would have been at my door in three days flat via either UPS Economy or FedEx Ground.

 – About 10 months ago.

Different package, same outcome = No Package ...

Different package, same outcome = No Package

 – About 10 months ago.

I like that the "Ask a Question" box on their website connects you to a computer which then tells you what you can see on the website. When I tried to call someone, I saw that the waiting...

I like that the "Ask a Question" box on their website connects you to a computer which then tells you what you can see on the website. When I tried to call someone, I saw that the waiting time was 157 minutes.

I guess in the future I'll have to make sure that I don't do business with anyone who uses DHL.

 – About 10 months ago.

Don’t understand why any Company ships through DHL! Package was late and stuck at the DHL facility for 10 days, which was only 40 minutes away from where it was supposed to be delivered. When you...

Don’t understand why any Company ships through DHL! Package was late and stuck at the DHL facility for 10 days, which was only 40 minutes away from where it was supposed to be delivered. When you contact DHL through email you get this bs pre-written copy and paste response. Ultimately they tell you to contact the seller if you haven’t recieved your package yet. How is it the sellers fault that you lost the package?! Just a very stressful experience.

 – About 10 months ago.

Each time I order something and see that DHL is involved, I know I'm going to be waiting longer than expected. Tracking info is always stuck on 'electronic notification received' for days...

Each time I order something and see that DHL is involved, I know I'm going to be waiting longer than expected. Tracking info is always stuck on 'electronic notification received' for days before the package moves anywhere. This latest order should have been probably five business days max. It has now been 10 days total, eight business days. The package has been somewhere within 10 miles of my location for two days.

A few years ago I had ordered something and was expecting it on a certain day. The tracking said 'out for delivery' so I sat out in the living room with a book, reading, and waited. I was 10 feet from the door. I heard a large truck outside which turned out to be UPS delivering to my next door neighbor. I waited for around three hours when I heard a large truck approaching again. I stood up and looked out the front window and saw a DHL truck drive by. I thought to myself, "Oh that must not have been the one I was waiting for." I refreshed the tracking on my phone and wouldn't you know it, it said they 'attempted to deliver' the package but got no answer at the door. I ended up getting it the next day but not after I gave them an earful over the phone.

 – About 10 months ago.

DHL Mexico breaks my packages and won't pay for them...

DHL Mexico breaks my packages and won't pay for them

 – About 10 months ago.

Didn't deliver the Parcel and the tracking says it did. Not the first time. Totally unreliable....

Didn't deliver the Parcel and the tracking says it did. Not the first time. Totally unreliable.

 – About 10 months ago.

This is my second time that DHL handled the delivery of my orders and I always have to reschedule the delivery. They don't give updates when it's already on transit or already at your home for...

This is my second time that DHL handled the delivery of my orders and I always have to reschedule the delivery. They don't give updates when it's already on transit or already at your home for delivery. The only update that I got from them is a text message stating that "they tried to deliver the package but no one was home".

I was home between the time of delivery and didn't hear any ring on my bell or receive any updates.

It is frustrating that I have to call DHL to ask for redelivery. They just stated that the delivery person has more than 200 packages to deliver and they don't get paid to wait for the receiver to pick it up.


I woke up early and cancel all of my morning appointment to wait for my package to arrive and I have to do it again the next day because they failed to deliver my package. I feel like I wasted my time waiting for nothing.

 – About 10 months ago.

A simple 0.04gr parcel delays more than 11 days in Frankfurt/Germany DHL custom......

A simple 0.04gr parcel delays more than 11 days in Frankfurt/Germany DHL custom...

 – About 10 months ago.

Dear DHL, This week you broke two expensive packages of mine but I'm actually the maddest because of YOUR CUSTOMER SERVICE SUCKS!!!!...

Dear DHL, This week you broke two expensive packages of mine but I'm actually the maddest because of YOUR CUSTOMER SERVICE SUCKS!!!!

 – About 10 months ago.

I got 2 of the 3 boxes sent to me. They lost the third one. No compensation and no acknowledgment they couldn't find it. But they did try to charge me twice for a package I paid for at the door....

I got 2 of the 3 boxes sent to me. They lost the third one. No compensation and no acknowledgment they couldn't find it. But they did try to charge me twice for a package I paid for at the door. Please tell me how I failed to pay when they wouldn't even let me look at the box till the driver had money in hand? The lady in accounts receivable was a right c*** and when she finally transferred me to customer service he was just as useless but at least not a vile person. So I don't have all my stuff and they're calling to get paid twice for the same thing. Now I can't buy from the same place because they only use DHL. The people who run this company should should eat rat Crap and die in agony.

 – About 10 months ago.

f%@king hate DHL, they have f%@ked up everysingle order that has been sent through them. And every time they blame the sender. When it’s actually them, not sending the items out when specified,...

f%@king hate DHL, they have f%@ked up everysingle order that has been sent through them. And every time they blame the sender. When it’s actually them, not sending the items out when specified, leaving them in a warehouse until they feel it’s worth while sending.

 – About 10 months ago.

We created a shipment at 9:06 AM on January 28. A pickup request was made as part of creating the shipment. We expected the shipment to be picked up that afternoon. The package was finally picked...

We created a shipment at 9:06 AM on January 28. A pickup request was made as part of creating the shipment. We expected the shipment to be picked up that afternoon. The package was finally picked up at 4:45 PM on February 4. That's a full week to pick up a package.
We called nearly every day and got the same response, "the driver is in your area, they will be there yet today." On one day, we were told the driver had attempted to pick up the package but it wasn't available. We had been present all day, and we have a video doorbell to prove no DHL driver ever came to the door.
We heard "I'm very sorry" every time we called, but not one offer of a refund or even a small discount.

 – About 10 months ago.

Can DHL just get out of US market please? It majorly lowers the standard of US domestic shipping service. Because of the existing of DHL, there are always cheap sellers choosing this cheap service....

Can DHL just get out of US market please? It majorly lowers the standard of US domestic shipping service. Because of the existing of DHL, there are always cheap sellers choosing this cheap service. And every time I found the shopping order I just made was shipped by DHL, I knew I was f**cked and wouldn't receive it on time.

 – About 10 months ago.

Shipping a parcel from the US to the UK, got to DHL on the 19th December, 2018.

Customer service is terrible and gives me different answers or just says it's lost and I should claim....

Shipping a parcel from the US to the UK, got to DHL on the 19th December, 2018.

Customer service is terrible and gives me different answers or just says it's lost and I should claim. No explanation as to how/why/where it might be or an attempt to trace or anything! Will never use again.

Jan 3, 2019 5:43 AM ET
Avenel, NJ, US MANIFESTED FOR OUTBOUND TRANSPORTATION

Dec 22, 2018 7:05 PM ET
Avenel, NJ, US PROCESSING COMPLETED AT ORIGIN
7:05 PM ET
Avenel, NJ, US MANIFESTED FOR OUTBOUND TRANSPORTATION

 – About 10 months ago.

Posted Christmas parcel to Spain on 6th December from uk. Still hasn’t arrived and now They are telling me the trailer my parcel was on has been stolen between Germany and Spain after months of me...

Posted Christmas parcel to Spain on 6th December from uk. Still hasn’t arrived and now They are telling me the trailer my parcel was on has been stolen between Germany and Spain after months of me chasing them and being told it was stuck in Spain 😤

 – About 10 months ago.

DHL netherlands is the worst! Here It's quite common for the DHL to just skip packages and 'pretend' someone wasn't home so anyone else has to pick up the issue on a next ride. meaning...

DHL netherlands is the worst! Here It's quite common for the DHL to just skip packages and 'pretend' someone wasn't home so anyone else has to pick up the issue on a next ride. meaning you wait and wait, get an email saying you weren’t home (when you were) and the next day they do it again, and the next, then finally the send it back to the sender! Why anyone uses them here is a mystery. Must be they’re cheapest.

 – About 11 months ago.

Yes, DHL truly sucks. A apckage within Europe (no import or export) goes from Sweden, reaches Germany on it's way to Spain and there it has been waiting for export for 18 days i.e. they have lost...

Yes, DHL truly sucks. A apckage within Europe (no import or export) goes from Sweden, reaches Germany on it's way to Spain and there it has been waiting for export for 18 days i.e. they have lost the package or have no clue where it is. How is it possible to loose parcels that are 20x20x20 cm?

I guess it was stolen by an employee. I cannot see any other possibility.

 – About 11 months ago.

I ordered a watch from the US and my parcel gets stuck for two or three in every town it arrives in. 10 days passed and now it is stuck in Germany! ...

I ordered a watch from the US and my parcel gets stuck for two or three in every town it arrives in. 10 days passed and now it is stuck in Germany!

 – About 11 months ago.

Don't worry people of the world, DHL sucks in europe as well.
at least 6 freaking days for moving an item that any other transporter would deliver in 2, top 3 days, some in next day delivery...

Don't worry people of the world, DHL sucks in europe as well.
at least 6 freaking days for moving an item that any other transporter would deliver in 2, top 3 days, some in next day delivery for less money.
Tracking is mostly useless and stay stuck at some point and no longer updates.
Support is useless and clueless.
5 out of 6 times they won't deliver on the (late) day they state, but 1 or 2 days later arguing you were not home. But I work remotely and I'm always at home during business days. They just don't bother and lie, plain and simple.
Rescheduling a delivery is hell, more than once I prefered to drive close to 100km to pick it up because after wednesday the next schedule they are likely to propose is the week after. And not on a monday, for whatever stupid reason never before a tuesday.
DHL should close its doors and let the real transporters do their job. Online stores should stop using DHL.

 – About 11 months ago.

A month of sitting in the depot with no notification, another month and still waiting for delivery. Worst delivery ever!...

A month of sitting in the depot with no notification, another month and still waiting for delivery. Worst delivery ever!

 – About 11 months ago.

I ordered a package at the beginning of January--we're almost near the end, and no sign of my package, because they delivered it to a city with the same name... in a different state. ... How? ...

I ordered a package at the beginning of January--we're almost near the end, and no sign of my package, because they delivered it to a city with the same name... in a different state. ... How?

 – About 11 months ago.

I have a package which is "ON HOLD" in Cincinnati for 2 days. I attempted to contact the DHL customer service people in Guatemala, where I am currently staying, and the person hung up on me 3...

I have a package which is "ON HOLD" in Cincinnati for 2 days. I attempted to contact the DHL customer service people in Guatemala, where I am currently staying, and the person hung up on me 3 times, presumably because she can't speak English. After I emailed the customer service manager (you have to research to find this), a representative called and told me it was due to customs. I don't know for a fact, but since the updates are generated by DHL, how would they know what customs is doing with my envelope? The envelope contains my vehicle title which I must have before I can leave Guatemala (dumb) and have surgery next week in Mexico. This isn't a game.

 – About 11 months ago.

Keeps charging additional for handling and tolling after already paying for it through the store....

Keeps charging additional for handling and tolling after already paying for it through the store.

 – About 11 months ago.

No matter how many time I use them, orders being sent using their service, every single parcel has been lost or won't arrive on time, either the drivers lie about it being delivered or they say...

No matter how many time I use them, orders being sent using their service, every single parcel has been lost or won't arrive on time, either the drivers lie about it being delivered or they say it's been attempted to be delivered when it hasn't, or it gets lost. Even when the driver has blatantly lied for the second time this week, when will business learn to stop using them, they still deny any wrongdoing, I live in a secure university 'village' on campus and everything is on CCTV, and can prove no one came on campus in the time frame they alleged or in the hour around that time from or all day in the vehicle they use. And now despite paying for next day they're not going to attempt to redeliver until Tuesday - 5 days away - 3 if you remove the weekend.

 – About 11 months ago.

Ordered a package from another country. It arrived about a month ago and has been sitting at DHL since. They don't have customer service in my country and the sender also has no clue what's...

Ordered a package from another country. It arrived about a month ago and has been sitting at DHL since. They don't have customer service in my country and the sender also has no clue what's going on either. Thanks DHL.

 – About 11 months ago.

I wait in for a parcel to be delivered only to have to check myself that it was 'attempted' such bullshit! I wait in and request a notification that I'm the next person. Do I get one? No....

I wait in for a parcel to be delivered only to have to check myself that it was 'attempted' such bullshit! I wait in and request a notification that I'm the next person. Do I get one? No. They do not leave a calling card and are no where to be seen around my deliver time! I am furious!!!!! No one can seem to help either. I call all the numbers and they charge me to tell me they cannot help. Or I send an email and I get ignored! This is not the first time either. How are these people still in buisness!

 – About 11 months ago.

scanned into sack/comntainer.... brilliant well give the sack/container number so i can track that, not just wait amlessly till one day someone unloads that container and scans my item and i get an...

scanned into sack/comntainer.... brilliant well give the sack/container number so i can track that, not just wait amlessly till one day someone unloads that container and scans my item and i get an update....

 – About 11 months ago.

They were useless when they were the courier for the company I worked for; our logistics manager was seduced by their competitive pricing but if we'd spoken to any of the other companies on our...

They were useless when they were the courier for the company I worked for; our logistics manager was seduced by their competitive pricing but if we'd spoken to any of the other companies on our site we'd have heard their own horror stories and avoided them.

Their own drivers who turned up for delivery and collection had nothing good to say about them either, and were constantly moving on to other employers; the result being we never had a consistent relationship with the people we were working with on the ground floor. Customer service were useless, never had a clue what was going on and never in a position to help us. My company was a supplier of medical equipment, this was made clear to their sales rep before we signed on with them, as often the equipment supplied is time-sensitive, either because of perishable components or more importantly because there is a patient's life on the line.

Of the latter, on the two occasions this was the case and they had guaranteed a prompt delivery prior to collection, they failed in their duty and shrugged off our complaints and said that they would raise a ticket with our regional DHL representative. No idea if they did because we never saw this rep until contract renewal came up. As for the patient, one of our secretaries had to drive the component over in person to the hospital for us.

The last straw was after a year of dreadful service they hiked their prices way beyond whatever we were paid after years of loyal service with previous couriers, which they quickly dropped again when they saw that we weren't going to be doing business with them ever again. I still feel sorry for their drivers who were constantly getting messed around and having to bear the brunt of complaints from customers, when they couldn't do anything about it and it was rarely their fault anyway.

All of the above was about a year ago now, the memories resurfaced just this morning as I tried to make a duties payment for a personal package that the person I'd bought from had sent, unfortunately, through DHL.

The website is still rubbish, it still takes ages to respond and sometimes just drops completely. If you're brave enough you can try talking to someone via the online chat, although that rarely works but if you are lucky(?) enough to get through you'll more than likely be given the helpful advice to 'keep trying' to use their website, and a pathetic apology as there is (surprisingly) 'nothing they can do at their end'.

Vent over. I wish my company had seen this website sooner, I've not seen another one like it for any other courier. That speaks volumes.

 – About 1 Year ago.

Any company using DHL must understand they are killing their business. I am waiting on yet another shipment WAY past it's expected delivery date and it's the final straw. No matter how good a...

Any company using DHL must understand they are killing their business. I am waiting on yet another shipment WAY past it's expected delivery date and it's the final straw. No matter how good a deal that it is or how bad I want it, even if it's not available anywhere else, I will not be purchasing any item if I see the company is using DHL for shipping.

 – About 1 Year ago.

If DHL were a plant, I would deprive it of water and sunlight and let it die. I would then mulch the remains, encourage stray animals to defecate on them and then use the resultant...

If DHL were a plant, I would deprive it of water and sunlight and let it die. I would then mulch the remains, encourage stray animals to defecate on them and then use the resultant DHL-shit-slime-mulch to grow a variety of better plants. My sister in Australia paid $55 to send a Christmas parcel via DHL to me in Germany. Because they couldn't identify my name on the letterbox of the residence they took the parcel and sent it back to Australia (after ignoring my pleas for it to be rerouted to me while it was still in transit awaiting its return trip). I wish I could package DHL up in a cute little box and put it on an eternal return-to-sender/resend "hell loop". Happy 2019 everyone!

 – About 1 Year ago.

package took 2 days from Kuala Lumpur in Malayisia to Montreal, Canada
took 14 days in my city Montreal!!! ????
went twice to the office (and I call before to make sure) arrived ther: they...

package took 2 days from Kuala Lumpur in Malayisia to Montreal, Canada
took 14 days in my city Montreal!!! ????
went twice to the office (and I call before to make sure) arrived ther: they cannot give me the package!!
could have taken 3-4 days...
It took 16 days!!
called 4 times
I'm still waiting for a superviser to call me......

 – About 1 Year ago.

The problems I have to deal with from DHL on a daily basis have just prompted me to create a "DHL f%@k-Up Bingo" scorecard....

The problems I have to deal with from DHL on a daily basis have just prompted me to create a "DHL f%@k-Up Bingo" scorecard.

 – About 1 Year ago.

I work for a Caterpillar dealer in Australia

Unfortunatley CAT use DHL and the amount of items they get delayed or lost is just astounding....

I work for a Caterpillar dealer in Australia

Unfortunatley CAT use DHL and the amount of items they get delayed or lost is just astounding.

 – About 1 Year ago.

Those f%@king invalid jackasses just create issues for me from not looking at information they should have, charging too much, and failing to do their job which is to deliver things. They just deliver...

Those f%@king invalid jackasses just create issues for me from not looking at information they should have, charging too much, and failing to do their job which is to deliver things. They just deliver rage and stupidity. They need to just fire all their "workers". f%@king shitheads.

 – About 1 Year ago.

Hi guys! Same unpleasant experience here. I ordered a pair of headphones through DHL Express(paid for express delivery of course); they claimed that delivered twice the parcel but I wasn't home,...

Hi guys! Same unpleasant experience here. I ordered a pair of headphones through DHL Express(paid for express delivery of course); they claimed that delivered twice the parcel but I wasn't home, when I was. They did not even call to the front door or my mobile, left nothing in my PO Box. This is a gift for my husband and I am leaving on Friday the country.
I called the so pretended customer support ( explained what happened) they did not even apologized just asked for reschedule.
THE WORST service EVER!

 – About 1 Year ago.

if I want to use the slowest imaginable service possible I would choose DHL. I have never had a package delivered by DHL it's always been handed off to the post office so there goes that delivery...

if I want to use the slowest imaginable service possible I would choose DHL. I have never had a package delivered by DHL it's always been handed off to the post office so there goes that delivery on time sort of feeling right there fan out the window

 – About 1 Year ago.

Sent a print in a heavy card envelope clearly labelled "do not bend". So of course they bend it in half to jam it through the letter box. Twats....

Sent a print in a heavy card envelope clearly labelled "do not bend". So of course they bend it in half to jam it through the letter box. Twats.

 – About 1 Year ago.

Waiting on a camera and lens, set a preferred delivery date and waited all day at home. Nothing. Now I'll have to wait until after the New Year bank holidays to probably not receive it then...

Waiting on a camera and lens, set a preferred delivery date and waited all day at home. Nothing. Now I'll have to wait until after the New Year bank holidays to probably not receive it then either. Don't know why I though this time might be better - I live on the ground floor and probably receive a quarter of parcels. Everything else gets dumped at various local newsagents without any note so I have to go and search for it.
DHL are without doubt the most inept company I have ever had the displeasure of dealing with. As they are partnered with Deutsche Post we are forced to deal with their utterly gobshite service as many companies only deliver with them.

 – About 1 Year ago.

They forgot to put my addess on an item and also not update the traking info so it was left at a random post office for a week till the post office look up the sender and got my info to give me a...

They forgot to put my addess on an item and also not update the traking info so it was left at a random post office for a week till the post office look up the sender and got my info to give me a call like what the hell they got someone else to do there job then why are they even open

 – About 1 Year ago.

ALSO... They have an "A+" rating with the Better Business Bureau... How......

ALSO... They have an "A+" rating with the Better Business Bureau... How...

 – About 1 Year ago.

Has anyone gotten their package? I ordered an item that automatically ships through DHL and I am just now encountering their foolery... It sounds like everyone has a bad experience but does anyone get...

Has anyone gotten their package? I ordered an item that automatically ships through DHL and I am just now encountering their foolery... It sounds like everyone has a bad experience but does anyone get their packages eventually? or are we all just out whatever we are supposed to be delivered? Because right now, just maybe knowing that it will be delivered eventually and is not lost is good enough for me. Anyone know?

 – About 1 Year ago.

Thanks, AT&T, for picking this crappy company to ship my replacement phone under warranty AFTER I PAID MONEY FOR PRIORITY 2 DAY SHIPPING.

4 days after AT&T says it is "shipped"...

Thanks, AT&T, for picking this crappy company to ship my replacement phone under warranty AFTER I PAID MONEY FOR PRIORITY 2 DAY SHIPPING.

4 days after AT&T says it is "shipped" the tracking number at this company can't even function. This company says there can be a 24-48 hour delay for the tracking number to work. It has been 4 DAYS. I realize it is the holiday season, and delays can occur, but to not even have your tracking system functional is RIDICULOUS!

 – About 1 Year ago.

When DHL is delivering, all u can do is waiting at home all day. There is no text that parcel is coming, no phone call, sometimes they won't even ring the bell. When u call the service centre, it...

When DHL is delivering, all u can do is waiting at home all day. There is no text that parcel is coming, no phone call, sometimes they won't even ring the bell. When u call the service centre, it also costs u like £1 per minute to talk to them:) I think all the delivery company here are shit, but DHL is the worst.

 – About 1 Year ago.

Status has just been updated to "No one home, card left". There were at least 4 people at home all day. And there is no card. This after the shipment spent 6 days just sitting in their depot...

Status has just been updated to "No one home, card left". There were at least 4 people at home all day. And there is no card. This after the shipment spent 6 days just sitting in their depot waiting to even be sent out.

 – About 1 Year ago.

An xmas package was supposed to arrive Thursday. The delivery was flagged as no answer despite being home ALL DAY.

Fast forward to Sunday - DHL buzzes for access to the building, then...

An xmas package was supposed to arrive Thursday. The delivery was flagged as no answer despite being home ALL DAY.

Fast forward to Sunday - DHL buzzes for access to the building, then never shows at the door. 30mins later, the tracking number is marked as delivered, the package signed for by F FRONY.

Only problem there is, I am not F Frony. I do not know an F Frony. Who is F Frony? I don't know, but apparently we bought them a gift this year.

 – About 1 Year ago.

Been waiting on a package from Australia since December 7th! It's the 16th day since shipping now, they won't respond to my email. Disgraceful....

Been waiting on a package from Australia since December 7th! It's the 16th day since shipping now, they won't respond to my email. Disgraceful.

 – About 1 Year ago.

Often get "sorry we missed you" even though we were home all day waiting for the delivery. No one ever knocked or rang doorbell. I suspect it gets late in the day and the driver just wants...

Often get "sorry we missed you" even though we were home all day waiting for the delivery. No one ever knocked or rang doorbell. I suspect it gets late in the day and the driver just wants to quit for the day, so just lies that he tried the delivery and no one was home. This is no excuse because the package is always left at the front door for all deliveries. They suck.

 – About 1 Year ago.

Package from London supposed to be delivered to NC on Wed. Driver calls completely lost from 15 miles away. I spend 15 minutes providing detailed turn-by-turn directions. He promises to deliver next...

Package from London supposed to be delivered to NC on Wed. Driver calls completely lost from 15 miles away. I spend 15 minutes providing detailed turn-by-turn directions. He promises to deliver next day. Next day nothing. I call DHL and they tell me that a woman couldn't find my address. Apparently the first guy lied about delivering it the next day and passed on none of the directions to another female driver. I spend 30 minutes on phone providing detailed directions (again). Next day nothing. Another 20 minutes on phone providing directions (again-again) to be told that best they could do was Monday. They don't work weekends. I told them they apparently don't work weekdays either and pleaded for them to hand off the package to UPS/USPS for delivery. While on phone with customer non-service I get another call from a DHL investigator assigned who says due to weather, my package is delayed. This is a bald face lie because it was already on a truck 2 days ago with an incompetent driver who got lost and then the next day same with a different driver. Monday will be wash-rinse-repeat with clown show called DHL.

 – About 1 Year ago.

I cannot believe what a piece of shit company dhl is. I purchased an item on Dec. 11th. On Dec 15th I checked tracking nimber and showed that bit was at Hong Kong facility. Says delivery date would be...

I cannot believe what a piece of shit company dhl is. I purchased an item on Dec. 11th. On Dec 15th I checked tracking nimber and showed that bit was at Hong Kong facility. Says delivery date would be Dec 18th . On Dec. 16th it made it to Cincinnati OH. And I'm Dec 17th for to dhl main office in Denver co. At this point I thought by some miracle this was a simple and smooth done deal. But then the DHL typical shitshow started. An hour later they send an update saying it was forwarded for delivery. On Dec. 18th which it was supposed not be delivered I called and one of there wonderful dipshit customer service rep's said it was forwarded to USPS for delivery and gave me the tracking#. I have used dhl a few times in the last 2 month's and every time she has delivered to my door. Anyway, I then check USPS tracking to see what's going on and all it says is shipping label created and the package is. On it's way to usps. Its a Priority express 1 day shipping. Ok so that's a little ridiculous being that I paid for dhl to deliver my package not usps. But it's near Christmas and they probably have a ton of packages so it's whatever. Then comes Dec 19th and no package comes. I check tracking and says same thing. Shipping label created. I call customer service to find out where my package is so I can just go get it and they tell me it's been handed over amd to call usps. Then call those ding dongs, sir on hold for 2 hours and 12 minutes. Finallynsomeone answers and as I start to talk they hang up. WTF. So call back and get put on hold for 1 your and 48 minutes. All that and they tell me I need to call dhl because they have not handed it over yet. I call back dhl and explain this and they completely ignore what I'm telling them and tell me to call usps because they handed it over. I ended up calling dhl back 3 or 4 times to get a hold of someone from dhl that is not a complete f%@k head. Didn't work out. I get a hold of a "richard" and he tells me the package is at the Denver office and I can pick it up there. So I drive 1 hour and 30 minutes away to pick up my package. An when I get there what do u know. The idiots tell me that they don't have it and it's been forwarded to USPS. By this point I'm ready to grab the notch behind the counter by her hair and smash her face into the counter. Rude ads mother f%@kers would not listen when I explain that it has not been handed over. So then I go home pissed off. Call a couple more times and each time the idiot rep attempts to pull some bullshit reason out of there was. One told me that usps has it but there just super busy so its probably justvhasnt got to it yet. That would be true except it's express priority shipping and does not go through that process. Then another person told me well it's probably lost so file a claim in 30 days if nothing changes. Thenbthe next ducked says its at the Denver office and is available for pick up tommorow. I call the next day and not course get same shit. Finally I make a big and deal about it in Dec 21st after calling 58 times in 3 days. Getting a hold of supervisors and then there superiors. After doing that about 1 and a half hours later usps distribution center physically called me and said that the literally just came and dropped this package off. the package that was sitting at the Denver office this whole time. So ok finally getting somewhere. Its priority express and should be here Tommorow. Check the usps tracking and says delivery date is the 24th. Like what the f%@k. So I go down the post office to find put where I have to go and who's dick my gf's gotta suck to get my damn package. They did some "investigating and even though it was priority express 1 day it somehow got mixed up with regular mail. So ok can I just intercept the package since both if you shit stuck companies f%@ked up.. Then they continueblooking it up and what do you know. DHL has yet again f%@ked me. Those f%@king idiots put the wrong zip code from what it was going through them. Instead of 80214. The put 80114. So it went to another f%@king town which this addreas does not exist in that zip code so what did they do. f%@king sent my god Damn package back as of now it's yet again f%@king lost in limbo land. I give up. Tommorow I am going to use dhl to ship a bunch of packages. I am going to take a big nasty diarria shit into 8 separate boxes and intentionally tape then up in a way so that they for sure breaks open. Then will be dropping them off at the denver office dhl. It's payback time bitches, no you get to see what it's like to get shit on.... Only, in a literal sense.

 – About 1 Year ago.

Ordered an gift for Christmas on Amazon. On their tracking site it shows up as delivered but no sign of the package. I wasted my whole day waiting for it and now i have to coordinate between dhl and...

Ordered an gift for Christmas on Amazon. On their tracking site it shows up as delivered but no sign of the package. I wasted my whole day waiting for it and now i have to coordinate between dhl and Amazon to look for where the hell the delivery guy hid my package. Also, their time estimates are so dumb, telling me to expect the delivery between 9am to 5pm, which is basically bs telling me to waste my whole day waiting. Even the local couriers can do better with 3 hrs window. Dhl sucks so bad! Dhl should stand for disappoinments, heartaches, and loathing

 – About 1 Year ago.

Last time I was unfortunate to be a recipient of goods via DHL they didn't turn up, despite someone being at home all day waiting for them. Web-tracking said a card had been left, but we...

Last time I was unfortunate to be a recipient of goods via DHL they didn't turn up, despite someone being at home all day waiting for them. Web-tracking said a card had been left, but we didn't receive one (obviously, as they didn't turn up!). No response from online form query, they eventually just pitched up two days later.

So, having found out that a parcel I'd ordered for Christmas was via DHL I opted to have it delivered to an approved Collection Point nearby, rather than home. I thought this would make it easier for them and have a greater chance of it arriving. Web-tracking says delivery was refused (!) two days ago, but no worries because delivery is scheduled for........yesterday. Of course, it's not there and I now have no idea what's happening as web-tracking hasn't been updated for two days.

Lesson learned. From now on, if any seller I intend to buy from informs me they use DHL I shall cancel the purchase. Life's too short to put up with this crap.

Merry Christmas All

 – About 1 Year ago.

Waiting for my parcel for 3 weeks. I see how it trvels around the city and these stupid guys cannot find my address or my name on the postbox (that is there). Today they told me that the only solution...

Waiting for my parcel for 3 weeks. I see how it trvels around the city and these stupid guys cannot find my address or my name on the postbox (that is there). Today they told me that the only solution is to send it back to the online shop. So stupiiid!!! Google maps seems to be not working. Before they could use it and I got several parcells, but not this busy christmas time. Idiots!!!

 – About 1 Year ago.

Item at DHL December 10th, Processed December 17th (It sat for a week?), Left Ecommerce facility December 18th, Estimated Delivery Date December 24th. WTF? 5 MORE days until it arrives? 14 days to...

Item at DHL December 10th, Processed December 17th (It sat for a week?), Left Ecommerce facility December 18th, Estimated Delivery Date December 24th. WTF? 5 MORE days until it arrives? 14 days to deliver a package, IF it shows up then, is unacceptable. Good thing the shipping was free because I wouldn't pay for this kind of service.

I wish Priority Mail or UPS 2nd day would have been available. Sheesh.

 – About 1 Year ago.

DHL is a scam. Wanted to ship a package from US to Spain and was informed by employees that contents would make it past customs...

Guess what, the contents did not! Also didn't get a...

DHL is a scam. Wanted to ship a package from US to Spain and was informed by employees that contents would make it past customs...

Guess what, the contents did not! Also didn't get a refund!

Scamming ass company.

 – About 1 Year ago.

sent my shipment from Germany to the USA on 11/12/2018, paid extra for their Premium service - advertised delivery time 6 days. AFTER A WEEK MY PARCEL IS STILL IN GERMANY!!! WTF??? Tracking has no...

sent my shipment from Germany to the USA on 11/12/2018, paid extra for their Premium service - advertised delivery time 6 days. AFTER A WEEK MY PARCEL IS STILL IN GERMANY!!! WTF??? Tracking has no update since 12/12/2018

 – About 1 Year ago.

Wasted hours of my life chasing packages these clowns can't deliver. How can an international delivery company be so inept at delivering packages, and at basic customer service? Am now avoiding...

Wasted hours of my life chasing packages these clowns can't deliver. How can an international delivery company be so inept at delivering packages, and at basic customer service? Am now avoiding ordering from suppliers that use DHL.

 – About 1 Year ago.

WORST delivery service... waited literally ALL DAY for the package to be delivered and then I get an e-mail that I was not home. They did not even come because I was sitting by the window!! Never...

WORST delivery service... waited literally ALL DAY for the package to be delivered and then I get an e-mail that I was not home. They did not even come because I was sitting by the window!! Never experienced a "lying" delivery service.. Now they tell me to keep checking my tracking number and sorry... do people or brainless bodies work there??

 – About 1 Year ago.

Morons DHL. Monkeys can do a better job. Authorized release of document without signature. was in the house even and I get their f%@king yellow card. WTF...

Morons DHL. Monkeys can do a better job. Authorized release of document without signature. was in the house even and I get their f%@king yellow card. WTF

 – About 1 Year ago.

Thank you for waiting. Our call line is higher than expected. If you would like, we could have a system call you back when it's your turn in queue. If you use this feature, you will not lose your...

Thank you for waiting. Our call line is higher than expected. If you would like, we could have a system call you back when it's your turn in queue. If you use this feature, you will not lose your place in queue. To take advantage of this, press 1, otherwise, please continue to h

 – About 1 Year ago.

Paid an extra 25 dollars for two-day shipping (garbage price, by the way). Leaving for a business trip on Sunday. Go out to the store to buy more shit. Get home. Check the tracking page to see where...

Paid an extra 25 dollars for two-day shipping (garbage price, by the way). Leaving for a business trip on Sunday. Go out to the store to buy more shit. Get home. Check the tracking page to see where the package is. Shitty tracker says "Delivery Attempted; Recipient not home". It states the next attempt will be MONDAY. Mentally inept c*nts didn't leave a f%@king 20 dollar package on the door step like every other single f%@king company does. Every email I've received regarding the package never states someone must be there to "receive" the package. Not even UPS did that bullshit when they required a signature.

Went through the bank and simply took back my money. f%@king losers. That's what I get for giving something other than FedEx or UPS a try. Never again. Thanks DHL!

 – About 1 Year ago.

"7:30 PM Delivery attempted - consignee premises closed" - No, actually, we were not closed. Our lights were on, the blinds were open, our doors were unlocked, we were sitting here waiting...

"7:30 PM Delivery attempted - consignee premises closed" - No, actually, we were not closed. Our lights were on, the blinds were open, our doors were unlocked, we were sitting here waiting specifically for THAT package to arrive ALL day long *and* we have a security camera noting very clearly that there was NO ATTEMPT to deliver.

 – About 1 Year ago.

GREAT NEWS! My package has been delivered! Except for the fact that I live in PA, the shipping address says PA, DHL YOU f%@kING KNOW ITS SUPPOSED TO BE IN PA, but noooooooooooo DHL says it's been...

GREAT NEWS! My package has been delivered! Except for the fact that I live in PA, the shipping address says PA, DHL YOU f%@kING KNOW ITS SUPPOSED TO BE IN PA, but noooooooooooo DHL says it's been "Delivered" to someplace in GA. Had to reorder and it looks like the same thing is about to happen to the other one in MD. PA DHL NOT GA, NOT MD, PA MOTHERf%@kER!

 – About 1 Year ago.

I stayed in all fkin day waiting for DHL. Didn't show up, didn't leave a card. Now waiting on hold with their customer services team. Track my package simply says "we couldn't access...

I stayed in all fkin day waiting for DHL. Didn't show up, didn't leave a card. Now waiting on hold with their customer services team. Track my package simply says "we couldn't access your building". Its not hard, you ring the door bell!!! Incompetent bastards

 – About 1 Year ago.

I signed up for Dollar Shave Club and my razors are lost in DHL Hell because they have yet to arrive and they were supposed to get here Dec 6th. DHL gets a hold of my shipment and now the 6th turns...

I signed up for Dollar Shave Club and my razors are lost in DHL Hell because they have yet to arrive and they were supposed to get here Dec 6th. DHL gets a hold of my shipment and now the 6th turns into the 7th..... the 8th....... the 9th.......then the 10th. Here we are Dec 11th and still no package.

 – About 1 Year ago.

Christ, They are the absolute worst! DHL is where packages go to die....

Christ, They are the absolute worst! DHL is where packages go to die.

 – About 1 Year ago.

I had something delivered to me from the same country and it should've arrived today. It did not ofcourse!...

I had something delivered to me from the same country and it should've arrived today. It did not ofcourse!

 – About 1 Year ago.

WTF?!! Why would anyone use DHL for anything? "Tendered to Delivery Service Provider" ?!!? Um, apparently not! DHL needs to be gone from this world...

WTF?!! Why would anyone use DHL for anything? "Tendered to Delivery Service Provider" ?!!? Um, apparently not! DHL needs to be gone from this world

 – About 1 Year ago.

Dealing with these stupid f%@ks losing another one if my packages with this "tendered to service provider " bullshit...

Dealing with these stupid f%@ks losing another one if my packages with this "tendered to service provider " bullshit

 – About 1 Year ago.

Do you have no regard for people or the service you provide to your customers?. come work for DHL we have many opportunity's for the Disinterested Hopeless Lazy out there apply today and we will...

Do you have no regard for people or the service you provide to your customers?. come work for DHL we have many opportunity's for the Disinterested Hopeless Lazy out there apply today and we will try to process your application within the next working day if we ever have one

 – About 1 Year ago.

Tendered to delivery service provider blah blah blah, these people lie more than trump does. Three weeks and still no package....

Tendered to delivery service provider blah blah blah, these people lie more than trump does. Three weeks and still no package.

 – About 1 Year ago.

I order a laptop battery from China paid for shipping and was expecting it to get here in the 5-10 day time span. At the 10 day mark the package's location from the online tracking was still...

I order a laptop battery from China paid for shipping and was expecting it to get here in the 5-10 day time span. At the 10 day mark the package's location from the online tracking was still unknown (even though the seller said he gave it to them) and then I get an update next day saying it was at some DHL processing center. Nothing being updated now last night (4 days later) it was in California for some reason even though the package originally said it was in North Carolina (I am in f%@king Nashville so the original date is now way past what it was supposed to be, the second delivery date is now also been changed to be 5 days later. The reason this sucks is that I won't be home now for when the package is expected to arrive because they kept pushing the date back and I will now be in another state.

f%@k DHL