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DHL® Sucks!

@DHLSucks_
Frustrated with DHL® service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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 – About 15 hours ago.

Terrible company, greatly delayed delivery, lost cargo, non existing customer service, but wants payment. Never use it again....

Terrible company, greatly delayed delivery, lost cargo, non existing customer service, but wants payment. Never use it again.

 – About 1 Day ago.

EVERY experience I've had with DHL has sucked. Reporting packages delivered and they're nowhere to be found, their website says the tracking number I have doesn't exist, and their damned...

EVERY experience I've had with DHL has sucked. Reporting packages delivered and they're nowhere to be found, their website says the tracking number I have doesn't exist, and their damned website crashes every browser I have except Internet Explorer... ATTENTION NEWEGG AND OTHERS: *STOP* DOING BUSINESS WITH THESE HACKS!

 – About 2 days ago.

For two f%@kING days in a row I've waited at home for my f%@kING package to arrive only to receive a text saying "We attempted to deliver DHL EXPRESS..." near the end of the day. Spent a...

For two f%@kING days in a row I've waited at home for my f%@kING package to arrive only to receive a text saying "We attempted to deliver DHL EXPRESS..." near the end of the day. Spent a f%@kING hour on the phone with DHL trying to get DHL to get the f%@kING IDIOT driver to go to the f%@kING ADDRESS THAT'S ON THE f%@kING PACKAGE. What kind of f%@kING DELIVERY COMPANY CAN'T FIND A f%@kING ADDRESS???

 – About 2 days ago.

My wife and I were home all day waiting for the DHL package to arrive. At 3:45pm I received a text notification saying "We attempted to deliver DHL EXPRESS..."

No one rang our...

My wife and I were home all day waiting for the DHL package to arrive. At 3:45pm I received a text notification saying "We attempted to deliver DHL EXPRESS..."

No one rang our doorbell nor knocked at our door. We have a security camera above our front door so we can see everything including our driveway. I reviewed the security camera footage in order to try to figure out what happened. The answer was that no one came to our door or even into our driveway, therefore DHL are liars.

I called DHL to complain but got nowhere. The person I spoke to was pushy and was trying to get me to pre-pay the customs duty. I told her that the driver could collect the customs duty when they deliver the package. The pre-pay customs duty option includes a MANDATORY WAIVER OF YOUR RIGHT TO SEEK COMPENSATION FROM DHL: "By checking this box, I authorize DHL to leave my package(s) without a signature. I agree DHL will not be held liable for any loss or damage that results from leaving of the package(s) at my request". It is not possible to pay customs duty without agreeing to also allow the driver to leave your package at your door. Maybe if DHL invested more into the business of getting packages delivered rather than lying, manipulation and ass covering they might get somewhere.

It's now the start of the business day and there has been no status update on my package. Good job DHL, good job.

 – About 2 days ago.

Retarded Kneegurs...

Retarded Kneegurs

 – About 2 days ago.

*bleep*Bitch...

*bleep*Bitch

 – About 5 days ago.

DHL Gran Canaria - Go f%@k yourself.
Compliant 1: Time critical package (20g electronic component) arrives from UK and sits in the DHL depot for 5 days, 11km from delivery address.

DHL Gran Canaria - Go f%@k yourself.
Compliant 1: Time critical package (20g electronic component) arrives from UK and sits in the DHL depot for 5 days, 11km from delivery address.
Complaint 2: First delivery on a Friday during the day when I am work, instead of asking when I will be in.
Complaint 3: I want to pick it up ASAP, but depot is closed on Saturday. Unbelievable.
Complaint 4: Firstly I don't want to wait several more days for a second delivery, and secondly I don't trust them to do it on the right day, let alone after 7pm. If I miss the second delivery attempt, they'll mark it as undeliverable and send it back to UK. I'm not willing to take that chance, so I must pick it up from the depot.
Complaint 5: Depot closes at 6pm Monday - Friday. Useless.
Complaint 6: I phone them up really angry about the depot opening times, and the rep cuts off the call because I swore. How about this you f%@king cow. f%@k you and your stupid company. Dumb, lazy, useless f%@king bastards.

Before I buy anything else online, I will contact the seller and tell them that I will not purchase if they intend to use DHL.

 – About 6 days ago.

f%@k DHL, only allow u to choose the date not the time. How reduculous is that? As a student how can I wait for a f%@king everyday?...

f%@k DHL, only allow u to choose the date not the time. How reduculous is that? As a student how can I wait for a f%@king everyday?

 – About 1 Week ago.

"We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere...

"We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause."

I most certainly will not accept your apology. You're the one who sent me an email to track my package!

 – About 1 Week ago.

DHL can suck a dick!

p.s. f%@k you DHL, f%@k YOU!...

DHL can suck a dick!

p.s. f%@k you DHL, f%@k YOU!

 – About 1 Week ago.

i hope everyone from this company dies from cancer
...

i hope everyone from this company dies from cancer

 – About 2 weeks ago.

Bought a package from international vendor. Custom fees were 60% of price of item. DHL tracking says delivery by end of day. Not delivered. Did it go into a black hole?...

Bought a package from international vendor. Custom fees were 60% of price of item. DHL tracking says delivery by end of day. Not delivered. Did it go into a black hole?

 – About 2 weeks ago.

order 255 CAD shoes from the UK. 255 included cost of their VAT tax and shipping. DHL shows up to my door with an invoice adding another 100 to that. 40 is duty, 34 is government tax. 10.50 is...

order 255 CAD shoes from the UK. 255 included cost of their VAT tax and shipping. DHL shows up to my door with an invoice adding another 100 to that. 40 is duty, 34 is government tax. 10.50 is processing and 5 is transaction fee.

Pretty angry at both the company not using regular mail and at DHL for their business model

 – About 3 weeks ago.

Sent one parcel from Germany to Holland ( which takes 2 hours by car from door to door). At the Export Center for 4 days no info about my parcel was updated. So my husband called the customer Service...

Sent one parcel from Germany to Holland ( which takes 2 hours by car from door to door). At the Export Center for 4 days no info about my parcel was updated. So my husband called the customer Service sevral times to follow up, as this parcel is very important. Despite the indifferent attitude of the customer service Agent, we were told that they can only start an Investigation and it takes up to 3 Business days... and apparently "nothing they can do".

Today we finally saw an update on the tracking, so my husband called again to double check the estimated delivery time. Then all of a sudden, he was questioned by the customer service about his identity, and they cant reveal any Information unless the Sender herself (Me). calls. While I understand it might be their policy, this is ridiculous that after several conversation with them all of a sudden he became a suspect?

Though out the whole experience, they have never applogized for this inconvenience at all. Neither did they express their willingness to help us.

I Chose DHL thinking it is more expensive than the other couriers, so they might be more reliable and offers a better service. Apparently not the case AT ALL.

This is my last time using DHL. NEVER AGAIN!

 – About 3 weeks ago.

Indiana to Wisconsin: According to their tracker, my package makes it to Kentucky (opposite direction to Wisconsin), then to Illinois, then to Florida (even more wrong than before), and then tracker...

Indiana to Wisconsin: According to their tracker, my package makes it to Kentucky (opposite direction to Wisconsin), then to Illinois, then to Florida (even more wrong than before), and then tracker just stops updating and package was deemed lost. Hate them at a cellular level.

 – About 3 weeks ago.

DHL Global was hired to bring in foreign freight. Well half was damaged. We never paid the bill because we were issued and completed a damage form. 6 Months later no credit to our invoice only...

DHL Global was hired to bring in foreign freight. Well half was damaged. We never paid the bill because we were issued and completed a damage form. 6 Months later no credit to our invoice only harassing phone calls asking us for a full payment. They say once we pay in full they will issue a refund. Who operates a company like this. Issue us a credit against the invoice and we will pay the balance.
They have now put us into collection

DEE DEE Distributors, David.

 – About 4 weeks ago.

Krakow, Poland: Scheduled package to arrive anytime from 6pm to 8pm. Got an official confirmation extending the delivery window till 10pm. Courier guy decided to come at 2pm, found no one home, called...

Krakow, Poland: Scheduled package to arrive anytime from 6pm to 8pm. Got an official confirmation extending the delivery window till 10pm. Courier guy decided to come at 2pm, found no one home, called me speaking Polish only, and redirected the package to the delivery center almost 30km away from my address. I called customer service that same evening (Friday) and after minutes waiting to find a consultant who could speak English, he apologized and said they would contact the storage facility to arrange a new delivery on the next day (Saturday). I called DHL 1st thing in the morning and again waited for an English consultant, who then told me I had no options other than traveling 30km to their facility, or to schedule a new attempt on Monday. Now the catch: I paid 25 dollars extra for the scheduled delivery, my parcel contains medicine, and I'm off the country on Sunday – meaning I was left to travel abroad without my prescription. The worst experience with a courier I ever had. I paid extra for the service, they made a mistake sending the delivery much earlier than contracted, and how absurd is that their storage facility is open on Saturdays but they cannot arrange for the delivery to bring me the package and I would have to go there myself. Completely absurd!

 – About 4 weeks ago.

They are the worst. You are probably a soulless piece of shit if you willingly choose to work for or support this company in any way. ...

They are the worst. You are probably a soulless piece of shit if you willingly choose to work for or support this company in any way.

 – About 4 weeks ago.

How does this work?...

How does this work?

 – About 4 weeks ago.

DHL didn't deliver my package last night :(...

DHL didn't deliver my package last night :(

 – About 4 weeks ago.

Liars. Unreliable. Unethical. 100% Liars.

How they’re not illegal I do not understand....

Liars. Unreliable. Unethical. 100% Liars.

How they’re not illegal I do not understand.

 – About 4 weeks ago.

"Attempted delivery but recipient not home" yeah f%@k off. I've been waiting over a month for this phone to arrive. Today, whilst having a smoke on my driveway, I got a text saying there...

"Attempted delivery but recipient not home" yeah f%@k off. I've been waiting over a month for this phone to arrive. Today, whilst having a smoke on my driveway, I got a text saying there had been an "attempted delivery". I didn't see a van park up near my house nor did I see a delivery person anywhere. They also left no note. I called customer support who helpfully let me know that the driver's phone was turned off. Obviously the driver clocked out at 5:31 pm and went home because they couldn't be arsed delivering my parcel. This is a common thing with DHL. Because my parcel is economy class and NOT first class, it won't be delivered until all the priority items have been ticked off. They then informed me that they had "reattempted delivery" a few hours later but the same thing happened: no van, no delivery person, and no note. Now if I ever want to see this parcel I'm gonna have to make the 2-3 hour drive to their centre in Leeds. Simply not got time for this.

Shit company with quite a few shit lazy delivery drivers, avoid

 – About 4 weeks ago.

WTF DHL - deliver Tuesday, no show - online tracking says picked up Monday - now Wednesday online says out for delivery ON TUESDAY - try to change to leave with neighbour as I will be out DAY CHANGES...

WTF DHL - deliver Tuesday, no show - online tracking says picked up Monday - now Wednesday online says out for delivery ON TUESDAY - try to change to leave with neighbour as I will be out DAY CHANGES TO THURSDAY! So I think I will call them .... no phone numbers - no online chat - email reply within 1 day ..... I repeat WTF DHL you DO SUCK

 – About 1 Month ago.

d...

d

 – About 1 Month ago.

My package from a neighboring town had to leave the state for some reason and then experienced a delay through DHL. Almost never happens with the other carriers, but always with DHL. Boo....

My package from a neighboring town had to leave the state for some reason and then experienced a delay through DHL. Almost never happens with the other carriers, but always with DHL. Boo.

 – About 1 Month ago.

Or maybe we should kill the CEO...

Or maybe we should kill the CEO

 – About 1 Month ago.

We should try and kill their staff members, then they will learn
...

We should try and kill their staff members, then they will learn

 – About 1 Month ago.

f%@ken hate DHL. ...

f%@ken hate DHL.

 – About 1 Month ago.

two experiences,
1. Express delivery from EU to EU
due to the Urgency, the counter suggested me to use express even though it is far more expensive, it supposed to arrive latest the next...

two experiences,
1. Express delivery from EU to EU
due to the Urgency, the counter suggested me to use express even though it is far more expensive, it supposed to arrive latest the next 2 days. BOOM, 2 days after, the Pakete has crossed half of the planet and arrived in Asia. had called the customer service over and over to check on the status, eventually it arrived after another week.

2. Pakete delivery from EU to EU
the receiver address is office, it was delivered on a Friday evening 7pm, the office was empty. so the DHL stopped to deliver but put in a Packstation without informing which Packstation and when it's ok to pick up. i had to call them over and over again. eventually the receiver got informed. he went 3 times to the appointed Packstation, the Pakete is NOT there! again had to call the customer service, and they told me there is NOTHING THEY COULD DO! until now still don't know where is the Pakete. and i could only apply for a check after 14 working day…


i am wondering how can a company with this low Efficiency and s****to hell customer service survive.

 – About 1 Month ago.

DHL shipped my packacge at light speed to the border as soon as it hit border it went to turtle speed now i got 5 more days to wait
...

DHL shipped my packacge at light speed to the border as soon as it hit border it went to turtle speed now i got 5 more days to wait

 – About 1 Month ago.

Wednesday, October 10, 2018. 08:20 am CET. Switzerland. Canton Vaud. Direction Vevey. Highway A9. Autoroute du Léman.(Lauvaux)

DHL Yellow Vans (2) Construction area - 80 km / hour. ...

Wednesday, October 10, 2018. 08:20 am CET. Switzerland. Canton Vaud. Direction Vevey. Highway A9. Autoroute du Léman.(Lauvaux)

DHL Yellow Vans (2) Construction area - 80 km / hour. Two lanes. Vans traveling at least at 100km /hr in left-hand narrow lane. Van #1: VD 161 168.

Honestly, The question: Why?

A danger to themselves and everyone else on the road, including the construction worker pedestrians. Is it the DHL management that is dictating to it's drivers to drive dangerously and in disregard to local law? They are not achieving their ON DEMAND delivery times in this area anyway. So why are they placing their safety and that of
everyone around them at risk?

Is this a game for the drivers to see how fast they can possibly go, or again, is it DHL CH management that is the catalyst behind their reckless piloting of these oversized vans?

 – About 1 Month ago.

I had a package being delivered by DHL. They called me because they could not found my house in their GPS. Now, my house is 25 years old and located in a modern subdivision. I get packages by USPS,...

I had a package being delivered by DHL. They called me because they could not found my house in their GPS. Now, my house is 25 years old and located in a modern subdivision. I get packages by USPS, UPS, and Fedex weekly without any problems at all. Yet, DHL could not find it. And they were days late already. I cringe anytime I see someone shipping with DHL. They are the absolute worst in the shipping business.

 – About 1 Month ago.

Do not provide a phone number. Even in 2018, they do not deliver or accept phone calls outside of Mon-Fri 9am - 5pm. Co-incidentally, like 90% of the population, that is when I am at work....

Do not provide a phone number. Even in 2018, they do not deliver or accept phone calls outside of Mon-Fri 9am - 5pm. Co-incidentally, like 90% of the population, that is when I am at work.

 – About 1 Month ago.

DHL. Deliveries. Horrible. Livraisons.

To boost the DHL stock, they should buy the outsourced lost baggage counters from the airlines. It would be an easy integration; same level of...

DHL. Deliveries. Horrible. Livraisons.

To boost the DHL stock, they should buy the outsourced lost baggage counters from the airlines. It would be an easy integration; same level of service, same level of results, completely interchangable skill sets. Hopefully DHL will never have drone delivery. Help us all.

 – About 1 Month ago.

They tried delivering twice around noon. Of course noone is at home, come on. But all - and I mean ALL - delivery companies I've used in London so far offer an option of having your parcel...

They tried delivering twice around noon. Of course noone is at home, come on. But all - and I mean ALL - delivery companies I've used in London so far offer an option of having your parcel delivered to a Collection point: be it a corner store, a post office or a locker type thing. DHL want me to travel to Enfield to pick up my parcel. Yes, to freaking Enfield: a 26 km journey both ways to pick up a stupid parcel. I didn't think these things still happen but here we go. Like, get on with the times guys and develop a network of Collection points across London. I've no idea why Apple still use you for their deliveries but I hope they'll stop and you'll go down. Ridiculous.

 – About 1 Month ago.

VAUD SWITZERLAND. DHL "ON DEMAND" Product offers recipient to receive their package on the day and 90 minute window they submit up to 1-day prior. In actuality "ON DEMAND" is a kin...

VAUD SWITZERLAND. DHL "ON DEMAND" Product offers recipient to receive their package on the day and 90 minute window they submit up to 1-day prior. In actuality "ON DEMAND" is a kin to the advertisement stating: "You may already have won up to 10 top prizes!"
In three test cases of DHL CH's "ON DEMAND" product, DHL did delivery on the day requested! Congratulations DHL! However on all three deliveries, they missed the 90 minute window by at least....90 minutes.
This begs the question...why offer "ON DEMAND" when in actuality a frustrated driver shows up stating: "Not possible!" while running back to their van to retrieve a big red sticker to add to the package stating "Not possilbe!" and then racing off haphazardly.
To MEX who posted in late September...You are right. I hear you. You time is just as valuable as DHL's, where ever in the world DHL is located.
In fairness to the VAUD marketplace, FEDEX has been 5 for 5 for me in the past year. Fairness again...FEDEX doesn't have "ON DEMAND" scheduling, but does notify of morning or afternoon delivery a day prior.
Disclaimer: I don't work for FEDEX or own stock in this company. Ditto for DHL.

 – About 2 months ago.

Paid for 1-2 day and the supplier uses delivery DHL express - the current estimate from DHL is 7 days, the item has already transited three countries actually going away from where I am living - what...

Paid for 1-2 day and the supplier uses delivery DHL express - the current estimate from DHL is 7 days, the item has already transited three countries actually going away from where I am living - what a ******ing shambles!!!

 – About 2 months ago.

Charged Custom Tax & VAT even though a valid TOR number was provided. Now I have to waste time applying to HMRC to recover costs....

Charged Custom Tax & VAT even though a valid TOR number was provided. Now I have to waste time applying to HMRC to recover costs.

 – About 2 months ago.

I usually don't mind packages taking a little longer than what they originally state when buying online. What makes me angry are lying messengers! DHL claims it tried to deliver my package...

I usually don't mind packages taking a little longer than what they originally state when buying online. What makes me angry are lying messengers! DHL claims it tried to deliver my package yesterday at 7pm and that's a load of crap! I was here the entire day (because the app said -expected delivery today before 8pm-)

 – About 2 months ago.

I will echo what everyone else has said. I’ve been waiting on a package that has gone through customs three times now in Cincinnati. I’ve spoken to several people there and they all gave me a...

I will echo what everyone else has said. I’ve been waiting on a package that has gone through customs three times now in Cincinnati. I’ve spoken to several people there and they all gave me a different story. I don’t understand how businesses like this don’t go bankrupt.

 – About 2 months ago.

VAUD, SWITZERLAND.

AUTO ROUTE A9. DIRECTION MONTREUX FROM CRISSIER.

DHL VANS.

JUNE - SEPTEMBER 2018

DHL VANS COME UP VIA GENEVA BETWEEN 07H00 -...

VAUD, SWITZERLAND.

AUTO ROUTE A9. DIRECTION MONTREUX FROM CRISSIER.

DHL VANS.

JUNE - SEPTEMBER 2018

DHL VANS COME UP VIA GENEVA BETWEEN 07H00 - 10H00.

Typically there are 3 - 4 yellow vans exceeding the speed limit in the left-hand lane, each about a meter apart from the others. When preparing to exit, they cut over two lanes of traffic exceedingly fast without regard for fellow drivers, without signaling, extremely close to other vehicles.

In July in Zurich, two vans parked illegally end to end, blocked an entrance to a major hotel. Traffic grid-locked in both directions of secondary road.

Despite their rapid speed on 3 occasions, they have missed drop-off times scheduled via the DHL Product - "ON Demand Delivery" by at least 90 minutes of pre-defined DHL windows of 90 minutes.

Who is responsible for the DHL delivery trucks in Vaud and Zurich? Who is responsible for the scheduling in these two areas?

It was recently reported that DHL just won a major contract for all of Switzerland. Who is concerned for the safety of these Swiss roads while DHL vans illegally travel as if they are presidential motorcades?

It's also pretty sad that there is a site with this name, and with this many comments. To the site owners, thank you for giving me a right to post my comments.

 – About 2 months ago.

VAUD, SWITZERLAND.

Call +41 44 551 0050, The local Swiss DHL customer service number. A sample of 5 calls on Th27Sep18 from 15h00 - 15h06.

After the call picks up, choose...

VAUD, SWITZERLAND.

Call +41 44 551 0050, The local Swiss DHL customer service number. A sample of 5 calls on Th27Sep18 from 15h00 - 15h06.

After the call picks up, choose option 1 and then 1.

Call 5. Answered. Open line. Bonjour is answered with dead air on an open line. Customer terminates call after 7m21s.

Call 4. Answered and promptly hung up.

Call 3. Answered. Open Line Dead air. Customer terminated call after 2 min.

Call 2. Answered. promptly hung up.

Call 1. Answered. Dead air. Customer terminated call after 45 sec.

 – About 2 months ago.

Sheduled to be delivered on 9/20, arrived in New York on time, it is 9/26 and 4 phone calls later and still nothing. Every time I speak to them I am assured it will be delivered the next business day...

Sheduled to be delivered on 9/20, arrived in New York on time, it is 9/26 and 4 phone calls later and still nothing. Every time I speak to them I am assured it will be delivered the next business day and of course it doesn't ....and of course it is critical equipment that I really need...DHL SUCKS!

 – About 2 months ago.

Still didn't receive my order, which is so critical to my job.

Please don't rely on DHL and use it only for luxuries....

Still didn't receive my order, which is so critical to my job.

Please don't rely on DHL and use it only for luxuries.

 – About 2 months ago.

Where do I begin???
--Their online format IT is horrible and you have to fill out so much information -- ending up having to do it over many times.
-- There is no form for personal items...

Where do I begin???
--Their online format IT is horrible and you have to fill out so much information -- ending up having to do it over many times.
-- There is no form for personal items and you need code#s for every type of item -- they are for commodities and not for personal items. None of the codes provided worked at all.
-- I was on the phone with customer service for 2 entire days and nobody had a clue. If my courier driver hadn't been a great guy, I'd still be trying to get my order of 18 boxes together.
-- They force you to use Express service for personal items and although they sent it by plane, it has been sitting in Mexico City for 5 days! I have been emailing and trying to call customer service but get no information despite sitting on hold for 20 minutes.
-- I still have no idea how much my shipment fee will be and when and if I will receive my packages.
-- The DHL agent assigned to me is now asking for my passport and plane tickets which is highly suspicious. If this was standard information that they ask for, why wasn't it requested when making the order? Why did they wait for it to sit in Mexico City for 5 days?

Insane!

 – About 2 months ago.

In HK and dhl delivered twice, one from my home country and another from Amazon.com. Both times dhl gives me a text that the package will arrive 'by the end of the day' when some unknown...

In HK and dhl delivered twice, one from my home country and another from Amazon.com. Both times dhl gives me a text that the package will arrive 'by the end of the day' when some unknown number calls me out of nowhere 'DHL hurry up' WHAT THE f%@k IM IN A LECTURE YOU f%@kING PRICK AT LEAST GIVE A TEXT BEFORE THAT YOU ARE ARRIVING SOON. When i ask to just leave it with the guard he says the guard can't accept it and tells me to hurry up. Now, my experience with the HK service force has been utter shit before this. From cranky waiters to snob hotel concierge (yes even them!), I really don't expect any form of class, manners, courtesy or respect. BUT DHL TAKES THE f%@kING CAKE ON JUST HOW TERRIBLE HK SERVICE IS. SO WILL YOU PLEASE HURRY UP AND DIG YOURSELF A HOLE BECAUSE YOU BELONG IN IT. DON'T THINK JUST BECAUSE THERE'S A LOT OF YOU MEANS YOU CAN DO WHATEVER THE f%@k YOU WANT

 – About 2 months ago.

Ordered a laptop that I really need for work, "5-9 business days", it is 20 days so far, I just want to receive my laptop now I can't afford to lose $2000.

I contacted them...

Ordered a laptop that I really need for work, "5-9 business days", it is 20 days so far, I just want to receive my laptop now I can't afford to lose $2000.

I contacted them thru 3 channels, and the shipper did too, still no response.

 – About 2 months ago.

tracking started in the US 28th of August, the day i ordered the product. expected arrival was first week of september. its the 18th of september, the tracking info is still the same as on 28th of...

tracking started in the US 28th of August, the day i ordered the product. expected arrival was first week of september. its the 18th of september, the tracking info is still the same as on 28th of august. what an unbelievable fail...

 – About 2 months ago.

Update. No medicine yet.
India > USA > Canada > Tahiti > new zealand > tahiti > New Zealand > Hong Kong...

Update. No medicine yet.
India > USA > Canada > Tahiti > new zealand > tahiti > New Zealand > Hong Kong

 – About 2 months ago.

India > USA > Canada > Tahiti > new zealand > tahiti
25 days and yet not available at destination.
MEDICINE !!
Actual destination Canada
They asked me to pay customs duty...

India > USA > Canada > Tahiti > new zealand > tahiti
25 days and yet not available at destination.
MEDICINE !!
Actual destination Canada
They asked me to pay customs duty amount to avoid delays and still awaiting !!
Every day a SPECIALIST sends me email on package. "The flight was cancelled. Have a good day !"

 – About 2 months ago.

I cannot agree more. I've had a package stuck in Ohio since Sept 8th and it's now the 13th. I called customer service yesterday and received the records "due to high call volume blah...

I cannot agree more. I've had a package stuck in Ohio since Sept 8th and it's now the 13th. I called customer service yesterday and received the records "due to high call volume blah blah blah". I was given the option to stay on the line or receive a call back in the order it was received. I chose to receive the callback. Needless to say, I never received a call. I will take the time to ask if a seller on EBay or anywhere else is using DHL in the future. If so, I'm not buying. DHL truly is terrible.

 – About 2 months ago.

Ordered headphones from California and I live in Western New York, the eBay posting said GUARANTEED by September 12th. It's the 12th and they're been stuck in f%@king Ohio for 37 hours. More...

Ordered headphones from California and I live in Western New York, the eBay posting said GUARANTEED by September 12th. It's the 12th and they're been stuck in f%@king Ohio for 37 hours. More like you're guaranteed at least a week till you can expect to get your item. I get shit from Hong Kong faster.

 – About 2 months ago.

DHL is the worst company I've ever dealt with.
They brought two packages to Argentina and abandoned them saying they lacked invoices. Sender demonstrated otherwise, to no avail. DHL...

DHL is the worst company I've ever dealt with.
They brought two packages to Argentina and abandoned them saying they lacked invoices. Sender demonstrated otherwise, to no avail. DHL Argentina wasn't budging after a month of calling and emailing. Put both packages for return. Done after 8 months. In the meantime, sender went bankrupt and closed in June. Tried many times to update the return address. Refused. Packages returned to original address, which is a DHL SC warehouse. Since sender left the facility in June and packages returned in August, packages should have been rejected. No, they were received by DHL SC personnel. But they refuse to reroute the packages, even after bankrupt sender asked specifically to do so. Both packages may now be lost forever. USD 500 in goods.

 – About 2 months ago.

Wow, I thought UPS and Fedex were bad, now find that DHL takes top prize for both incompetence in stated delivery and customer service. These guy are so bad the recommend contacting your vendor...

Wow, I thought UPS and Fedex were bad, now find that DHL takes top prize for both incompetence in stated delivery and customer service. These guy are so bad the recommend contacting your vendor rather than their customer service. Pathetic.

 – About 2 months ago.

I'm too angry to even describe the details of the shit they have caused me.
Absolutely everything, from the top all the way to the bottom, is pathetic about this company.
I cannot...

I'm too angry to even describe the details of the shit they have caused me.
Absolutely everything, from the top all the way to the bottom, is pathetic about this company.
I cannot believe that they are still a viable company, why do manufacturers and services still use them?!?!?!?!?

 – About 2 months ago.

Tracking my package via the site. It arrives in my area. I get a text message saying it will be delivered upon receipt of payment. Okay, I go online and try to pay "cannot find the waybill you...

Tracking my package via the site. It arrives in my area. I get a text message saying it will be delivered upon receipt of payment. Okay, I go online and try to pay "cannot find the waybill you entered, please contact customer service". I contact customer service by email because I don't have time to wait on the phone. I get an email saying they will look into it and reply. A day goes by, no response. I call customer support myself. They tell me I need to pay duties and transfer me to automated telephone payment system. I enter my waybill. "waybill not found"........................................... wtf dhl

 – About 2 months ago.

They have literally never delivered anything on the right time or day ...

They have literally never delivered anything on the right time or day

 – About 3 months ago.

On a Wednesday ordered a tool from UK Amazon with priority shipping extra $$, Left UK about 10 PM the next day, Thursday.

Arrived in Cincinnati Ohio about 1:30 AM Friday, cleared customs...

On a Wednesday ordered a tool from UK Amazon with priority shipping extra $$, Left UK about 10 PM the next day, Thursday.

Arrived in Cincinnati Ohio about 1:30 AM Friday, cleared customs and processed thru hub about 3 AM.

Get an email package to arrive by end of day Friday. (Msg copy - Estimated Delivery Date: 2018-08-24 23:59:00) Waited all day no package so log into DHL tracking to discover item on hold since 10:30 AM for technical issues!

24 hours later log on again (their system failed to email me with delivery exceptions) to see it was processed thru hub but the notation about technical issue was erased from previous log entry.

Pretty damn suspicious if you ask me. Granted the package delivery date was initially the following Monday but I rearranged my schedule to be here Friday to accept package.

 – About 3 months ago.

They are beyond pathetic. You can't catch the driver and he doesn't follow instructions. I will wait outside for him next time, little twerp!...

They are beyond pathetic. You can't catch the driver and he doesn't follow instructions. I will wait outside for him next time, little twerp!

 – About 3 months ago.

Worst company I've ever had to deal with. Customer service lied to me, and when I found out about it and e-mailed them to ask what was going on they didn't respond. I let them know I was...

Worst company I've ever had to deal with. Customer service lied to me, and when I found out about it and e-mailed them to ask what was going on they didn't respond. I let them know I was refusing delivery on my overseas order (back when the package was still on the other side of the Atlantic!) and they told me that the package would be returned to the seller - then a few weeks later they delivered the package to my house anyway. I refused delivery again on their first attempt, but on the second the delivery person just threw the package at me and got back in the car and left. In the end I had to return the package myself...although knowing DHL they probably would've f%@ked that up too.
Also:
- no real time frame given for delivery time; they messaged me at 7 AM that the package would be delivered that day until "end of day" - thanks a bunch, that's real convenient when you have stuff to do and can't sit around all day waiting for a package you don't even want
- their "On Demand" services are bullshit; I tried to change the delivery address to a pickup point when I found out they were going to deliver the package anyway, and it had no effect whatsoever
- they're great at keeping you in the dark; if you ever want to know what's going on you have to ask and even then you may not get the information you want

 – About 3 months ago.

Waiting 3 weeks for a package from California to Maryland. The package sat in West VA for 3 days. I could of drove there and back in 12 hours. DHL SUCKS!!!...

Waiting 3 weeks for a package from California to Maryland. The package sat in West VA for 3 days. I could of drove there and back in 12 hours. DHL SUCKS!!!

 – About 3 months ago.

They lie to their customers just to get them off the phone. If you ask to speak to a manager (FYI, they're isn't one) you'll get hung up on. Wheb they make a mistake they lie and say it...

They lie to their customers just to get them off the phone. If you ask to speak to a manager (FYI, they're isn't one) you'll get hung up on. Wheb they make a mistake they lie and say it never happened or blame you or a technical issue. It's been 2 weeks since a failed delivery and even after I told them not to send my package back they did. I've been calling them every. Single. Day. Each time in told Itll be delivered tomorrow. Last week (the day after I made them promise not to send my package back) I called to ask why my package was moving out of my hometown they erased and turned off tracking notifications. I called today and the customer service reps let it slip that it wasn't in my city. Apparently every time they've told me that the facility in my city 'wasn't responding' to their messages but they'll 'send out a delivery request' what they really meant was get off the phone.

 – About 3 months ago.

DHL really sucks!!!
Tried to change delivery on their shitty webpage => did not work
Send a contact message from their contact form => no answer
Tried the hotline => could not find...

DHL really sucks!!!
Tried to change delivery on their shitty webpage => did not work
Send a contact message from their contact form => no answer
Tried the hotline => could not find packet
finally talked to a human, gave her the packet number again => did not find it, and told me afterwards, they have "technical problems"

DHL really sucks a lot...

 – About 3 months ago.

Working from home so I don’t miss my package. They left a note but didn’t even knock. Now I have to drive 45 minutes to pick it up. ...

Working from home so I don’t miss my package. They left a note but didn’t even knock. Now I have to drive 45 minutes to pick it up.

 – About 3 months ago.

Working from home today to be able to retrieve the packet from DHL and they doesn't even nock the door before leaving and saying I'm not at home. Called them and the only solution is to go get...

Working from home today to be able to retrieve the packet from DHL and they doesn't even nock the door before leaving and saying I'm not at home. Called them and the only solution is to go get it myself tomorrow. Such a f%@king amateur company. I hope Apple will stop using them.

 – About 3 months ago.

Stupid people and Stupid company.
I get regular posts and mails. DHL packet was expected to be delivered today. My friend sends my master thesis to me (Very important as it's my 1-year...

Stupid people and Stupid company.
I get regular posts and mails. DHL packet was expected to be delivered today. My friend sends my master thesis to me (Very important as it's my 1-year work). Tracking it today it says the post has been sent back to the originator. Why?????
No name on doorbell and mailbox. Then how do I get all other mails???? Why don't just drop a postcard on the address saying collect the parcel from the closest DHL office?

Second time this is happening to me. I guess people just do not want to deliver mails on a hot sunny day. Please go to hell. I really hate you. I wasted time, money and energy.

 – About 3 months ago.

DHL needs to revamp CA delivery system they really do suck...

DHL needs to revamp CA delivery system they really do suck

 – About 3 months ago.

its so f%@king annoying ive waited 10 days for a package that was supported to be delivered in 1-2 days that was a month ago and I still haven't gotten my package... ...

its so f%@king annoying ive waited 10 days for a package that was supported to be delivered in 1-2 days that was a month ago and I still haven't gotten my package...

 – About 3 months ago.

even in the Netherlands DHL sucks BIGtime.. lots of complains and no service at all..and most of all..no deliveries after payment. ;-(...

even in the Netherlands DHL sucks BIGtime.. lots of complains and no service at all..and most of all..no deliveries after payment. ;-(

 – About 4 months ago.

If somebody is interested in class action lawsuit, pls. let me know. ...

If somebody is interested in class action lawsuit, pls. let me know.

 – About 4 months ago.

Hello! Lovely! I just checked godaddy to see if the DHL Sucks domain was available and I found out someone else had beaten me to securing this site. Thank you for saving me the hassle. DHL really...

Hello! Lovely! I just checked godaddy to see if the DHL Sucks domain was available and I found out someone else had beaten me to securing this site. Thank you for saving me the hassle. DHL really sucks.
4 months ago, I asked my elderly parent to send me private printed matter. DHL has an embedded US Customs and Border Protection officer at each location "of interest" (i.e., countries we disagree with) and the agents' job is to flag mail from people they profile as being "of interest". This is according to the DHL agent we spoke to.
My mail was supposed to go from South America to Japan. It ended up being "detained" by US customs (extraterritoriality anyone?) and then "released back to DHL".
DHL now has lost the package and is unable to respond to my queries. One hapless DHL employee in JPN by the name of Suenaga something keeps reminding me that he is not the "right person" to speak to but aside from him, no one else at DHL seems to give a fig about the lost package. Again, this saga has been going on for 4 months now with no responses from anybody at DHL.
In addition to loss of privacy, I keep wondering why the schizos at US BCP are interested in my envelope. Why did DHL subject my mail to US customs? Really, DHL sucks not only because of their customer service standards but because they are scum bags and the lowest echelons in the homo line of proto humans. So is CBP. It is below me to use foul language and let alone in a public platform such as this one but really, if I had a chance to yell at the (insert your favorite adjective) DHL CEO in German it would sound like one of those You Tube Hitler is mad videos.

 – About 4 months ago.

DHL sucks....package not delivered on time per web site and no updates! Do not use......

DHL sucks....package not delivered on time per web site and no updates! Do not use...

 – About 4 months ago.

The worst carrier company ever...
Every time I have something that I buy on Amazon but they choose to deliver through DHL I don't get the parcel. They say I'm not home, when obviously I...

The worst carrier company ever...
Every time I have something that I buy on Amazon but they choose to deliver through DHL I don't get the parcel. They say I'm not home, when obviously I am, and leave no note on the mail box so I have to go to the website and figure it out why I didn't get it.
Customer service is the same as inexistent

 – About 4 months ago.

What an ass backward company. Why does anyone ship through them!!!!!...

What an ass backward company. Why does anyone ship through them!!!!!

 – About 4 months ago.

I bought from a decent seller on ebay who got the package right out of California via DHL . on June 16 and it made it all the way to Westborough Mass where it was "tendered to shipping partner...

I bought from a decent seller on ebay who got the package right out of California via DHL . on June 16 and it made it all the way to Westborough Mass where it was "tendered to shipping partner " and hasnt moved since ..package was supposed to be here today June 20 2018 . and hasnt even left Massachusetts . since it got there around 1 am of the 18th it was "tendered" to shipping partner and nothing since . ...USPS . cant find it either its true . DHL is a horrid service

 – About 4 months ago.

I can't believe the amount of time and wasted effort I have had to spend trying to secure a delivery. . They say we have "refused" delivery when they haven't even attempted (and they...

I can't believe the amount of time and wasted effort I have had to spend trying to secure a delivery. . They say we have "refused" delivery when they haven't even attempted (and they say twice, just couldn't find it). Brutal system. I will avoid at all costs in the future and go with any of the others which seem to cause no grief.

 – About 4 months ago.

I for one remember the worst delivery company in the world used to go by the name Airborne and remember how they stole my IBM laptop as driver out of state delivered it to a friend.Took months before...

I for one remember the worst delivery company in the world used to go by the name Airborne and remember how they stole my IBM laptop as driver out of state delivered it to a friend.Took months before IBM had to replace stolen item. Airborne went out of business in the USA in name only as they became DHL and I've complained to eBay about vendors that use DHL to supposedly deliver via the USPS as for over one week item has not moved from the DHL facility where it sits. DHL SUCKS as they will not respond to e-mails or telephone calls as item that was supposedly scheduled for delivery 5 days ago has never been released to the USPS ! So I'm waiting on eBay for a refund and blame them for allowing sellers to lie and say delivery via USPS when DHL picks up and loses item with no response !

 – About 4 months ago.

Ordered from iHerb on June 21st. Package was sent from USA, coming to New Zealand. Estimated delivery June 25 - 28. Arrived in NZ June 29 (already late), then NOTHING. Tracking is no longer...

Ordered from iHerb on June 21st. Package was sent from USA, coming to New Zealand. Estimated delivery June 25 - 28. Arrived in NZ June 29 (already late), then NOTHING. Tracking is no longer available. The package is a few hours drive from my location., but now almost 3 weeks later it still has not arrived. I ordered a separate package on July 5 on iHerb and chose Fastway Couriers like I usually do, and it arrived July 11. Shipped from the same location, and very similar postage costs. I think maybe DHL was sliiightly ($1 - $2) cheaper on the occasion I chose it, but I am NEVER choosing DHL again. Dagnammit. Wtf are they up to?

 – About 4 months ago.

Shipping within the US? Nuts! I’d rather drive down to where my package has been sitting for a week and a half, 460 miles away!...

Shipping within the US? Nuts! I’d rather drive down to where my package has been sitting for a week and a half, 460 miles away!

 – About 4 months ago.

ordered something april 4th. it was shipped through DHL, I had no control over that or else i would have said HELL NO. And i would have been right in saying that as it is now july 2nd and I have no...

ordered something april 4th. it was shipped through DHL, I had no control over that or else i would have said HELL NO. And i would have been right in saying that as it is now july 2nd and I have no product. It is also unnecessarily difficult to track the packages as not all branches of their site even recognize their own tracking number. Tracking stopped april 10th ns there have been no furher updates but of course I didn’t know that until now because it was so difficult to even get the tracking information in the first place. I think they lost my package. I HATE DHL

 – About 4 months ago.

DHL (Israel local brunch) sucks,not polite and distasteful....

DHL (Israel local brunch) sucks,not polite and distasteful.

 – About 5 months ago.

2018-06-28
15:16:41
PROCESSED AT TRANSIT FACILITY,IPZ Frankfurt, DE
2018-06-22
22:26:23
SCANNED INTO SACK/CONTAINER,Shanghai, CN
2018-06-22
21:42:23

2018-06-28
15:16:41
PROCESSED AT TRANSIT FACILITY,IPZ Frankfurt, DE
2018-06-22
22:26:23
SCANNED INTO SACK/CONTAINER,Shanghai, CN
2018-06-22
21:42:23
PROCESSING COMPLETED AT ORIGIN,Shanghai, CN
2018-06-22
21:42:23
SCANNED INTO SACK/CONTAINER,Shanghai, CN
2018-06-22
18:40:04
PROCESSED AT EXPORT FACILITY,Deutsche Post Shanghai, CN
2018-06-22
15:53:58
CLOSE BAG,Shanghai, CN
2018-06-22
15:53:55
CLOSE BAG,Shanghai, CN
2018-06-22
15:52:31
PROCESSED,Shanghai, CN
2018-06-22
13:20:06
ARRIVAL AT DHL ECOMMERCE DISTRIBUTION CENTER,Shanghai, CN
2018-06-22
10:40:04
PROCESSED AT EXPORT FACILITY,Kein Standort, DE




soo it was on the 19 in china , on the 22 when back to china , and on the 28 back to germany , never when to europe but i'm sure it don't take 3 days or 6 days for a plane to go from germany to china, when it's 28 hours from canada to china . guess i will get my stuff only in 2 week from now, Dumb Haul Liner

 – About 5 months ago.

San Diego, package delivered to post office in Germany may 7th. Today is June 28th and it has not left Germany yet. Is there a worse shipping company in the world?...

San Diego, package delivered to post office in Germany may 7th. Today is June 28th and it has not left Germany yet. Is there a worse shipping company in the world?

 – About 5 months ago.

My wife was receiving a delivery, because I had to be at work. She is around 50 and the courier was at his twenties and he managed to make her cry. Not like shed a few tears, but she was really...

My wife was receiving a delivery, because I had to be at work. She is around 50 and the courier was at his twenties and he managed to make her cry. Not like shed a few tears, but she was really sobbing by the end. Make no mistake, my wife has iron self-control, and you should strain your resources of rudeness and create really imaginative insults to make her cry.

All this happened because this youngster did not want to help her to get a huge fridge up to the 5th floor (even when she offered to pay for it). Then she had to go upstairs to get some tissues, while she was absent he took the fridge back and rode away. Later when we finally get hold of our long-suffering fridge (ordering delivery by another company), it was damaged, quite severely and there was also an insolent note on the box from the courier. We tried to make a complaint, but it didn't work, because obviously DHL does not give a flying f%@k about such things as customer's opinion and I'm not even talking about satisfaction with their services here.

I got a strong feeling that DHL couriers, as well as other workers, think that they can do whatever they want to their clients and not be punished for it. And overall I think it IS true.

 – About 5 months ago.

Ordered a small part (4 oz) from eVILbay on Monday morning, the item was in Texas. Now it is Thursday evening and the item is still in Texas. Found out DHL is the courier. What a bunch of morons. Four...

Ordered a small part (4 oz) from eVILbay on Monday morning, the item was in Texas. Now it is Thursday evening and the item is still in Texas. Found out DHL is the courier. What a bunch of morons. Four days gone and it is still in Texas. Hell, they could have strapped it to a flaming shit bird and it would have made it out of the state by now. I will never do business again with any company that uses those DHL losers. Rant mode off for now, will continue with the CS (poultry-feces) sellers in the morning.

 – About 5 months ago.

They don´t answer emails if they muck something up. Furthermore their customs department issues invoices about customs fees and levies without displaying the value of your imported goods. Value of...

They don´t answer emails if they muck something up. Furthermore their customs department issues invoices about customs fees and levies without displaying the value of your imported goods. Value of my Import was 1000 NZ $ (2x Flame retardant overalls from UK) and the Tax+ their fees which I received from their Customs brokers were the same amount to pay. What 100% surcharge?! Which drugs to you guys take? And if you want to pay with a credit card they charge you additional fees. WTF! is wrong with this dumb German company?

 – About 5 months ago.

My packages were stuck in the customs, and they took zero responsibility or didn't help to release them. Not even notifying me.
They mayhave DHL on their shirts, but it is just crap.

My packages were stuck in the customs, and they took zero responsibility or didn't help to release them. Not even notifying me.
They mayhave DHL on their shirts, but it is just crap.
Horrible service.
Called Germnay, no one person undestands english.

 – About 5 months ago.

did not ring not try to deliver package today - 62lbs (25kg) so i understand deliverer did not want to climb 3 flights of stairs..
so simply lie and say i was not home.
thing is - i was...

did not ring not try to deliver package today - 62lbs (25kg) so i understand deliverer did not want to climb 3 flights of stairs..
so simply lie and say i was not home.
thing is - i was home and here and no one rang my bell .. so the dhl is an absolute lie.

what a crap service - makes me yearn for the ease of us lawsuit possibility — not that suing over everything is so great, but consumers in germany have no recourse when dealing with big crap companies

 – About 5 months ago.

My package went through customs in Cincinnati Wednesday then processed and sent to Atlanta Thursday. Excellent, it'll be available Friday for pickup like I scheduled. With my package an hour from...

My package went through customs in Cincinnati Wednesday then processed and sent to Atlanta Thursday. Excellent, it'll be available Friday for pickup like I scheduled. With my package an hour from my home they sent it...to Cincinnati.

f%@k this company.

 – About 5 months ago.

I hate the German post system. There are certainly some decent, helpful individuals involved but there also seems to be a significant amount of institutional, systemic failure involving...

I hate the German post system. There are certainly some decent, helpful individuals involved but there also seems to be a significant amount of institutional, systemic failure involving sub-contracting to people who don't give a damn. There is also a significant amount of theft. More than half of parcels that we send or 'receive' to or within Germany do not arrive. They just disappear. Contractors do not bother to open apartment complex courtyard doors, which would reveal to them that a dozen people live there, all with postboxes.Or maybe they just pocket the items, I don't know. Thanks for this website.

 – About 5 months ago.

They just lost my package that is they delivered it to a neighbor who took it. I tried multiple times to have the RIGHT address and they confirmed the address was right however they said they went to...

They just lost my package that is they delivered it to a neighbor who took it. I tried multiple times to have the RIGHT address and they confirmed the address was right however they said they went to the house and knocked (it was not my house) to get the package back.

here is the response

I do see that we have already researched this for you and it was concluded that your shipment was delivered. We sent our driver back to the location and the person who answered the door would not return the shipment

Meaning that we misdeliverd your package tried to get it back and now I have nothing I can do and the SHIPPER needs to try to resolve. What a mess for a multi million/billion $ company you would think they could just write off the loss for taxes and resolve this matter.

 – About 5 months ago.

Don't be surprised! DHL is the main German shipping company. Customer rights have never existed in Germany and never will.

Frustrating as f%@k! Why would you use a German company in...

Don't be surprised! DHL is the main German shipping company. Customer rights have never existed in Germany and never will.

Frustrating as f%@k! Why would you use a German company in service field anyway?? Go ahead and enjoy UPS

 – About 5 months ago.

My package is literally 30 minutes away from my house when I ordered it, 4 DAYS AGO. Its been sitting in the DHL facility for 2 days taking up dust. How hard could it be to pick it up and just send it...

My package is literally 30 minutes away from my house when I ordered it, 4 DAYS AGO. Its been sitting in the DHL facility for 2 days taking up dust. How hard could it be to pick it up and just send it the goddamn package? Lazy asses

 – About 5 months ago.

DHL should leave the delivery business to the big boys! Try to get any information and you get an auto reply which does not answer my question. Terrible tracking system in place. Give me FedEx, UPS or...

DHL should leave the delivery business to the big boys! Try to get any information and you get an auto reply which does not answer my question. Terrible tracking system in place. Give me FedEx, UPS or USPS any day. The next time a place an order and they use DHL I will cancel my order.
Littlejohn
Idaho

 – About 5 months ago.

Great delivery service, that will only deliver your package during week days (while I'm at work) which will not give any local pickup options, but instead the opportunity to travel (in my case 60...

Great delivery service, that will only deliver your package during week days (while I'm at work) which will not give any local pickup options, but instead the opportunity to travel (in my case 60 miles) to pick up your own package (so why pay for bloody delivery)

Every other service I'm aware of seems to do saturday delivery, or local pickup collection (most do both) so why can't DHL offer something at least comparable?

Every time I wind up getting stuck with them as the delivery company, I wind up contacting the seller telling them to cancel the order.

 – About 6 months ago.

I needed a parcel picked up for a return. They called the day before to confirm door, number of items, etc. I gave all the information to the agent.

Today the driver calls me, he's...

I needed a parcel picked up for a return. They called the day before to confirm door, number of items, etc. I gave all the information to the agent.

Today the driver calls me, he's been knocking at the wrong door, no idea the # of items for pickup, no clue of any of the details I provided over the phone. Why even pay the customer service agent, what is their purpose?!

 – About 6 months ago.

DHL complete Tw*ts...parcel goes from Exeter to East Midlands then back to Bristol only to be too late to then be delivered to mid Wales...the most useless bunch for national deliveries. And don't...

DHL complete Tw*ts...parcel goes from Exeter to East Midlands then back to Bristol only to be too late to then be delivered to mid Wales...the most useless bunch for national deliveries. And don't don't get me started on their international delivery service. And WTF does 'Scheduled for delivery' mean - is it out for delivery or are you just thinking about it!.

 – About 6 months ago.

Guy arrived with my package, called me and I told him I could be home in 10 minutes. He said "Nope too long. I'll come back tomorrow." Okay, next day happens, he comes back but at some...

Guy arrived with my package, called me and I told him I could be home in 10 minutes. He said "Nope too long. I'll come back tomorrow." Okay, next day happens, he comes back but at some random time not even close to the previous. He hangs up before I can even answer the phone.

I instead switch to pick it up from the lockers, it's now a week since I was supposed to receive it. I work a 9-5 job. The lockers are closed on weekends, holidays, and are only open from 10am-5pm. Seriously?!?!?

 – About 6 months ago.

I don't know how DHL stays in business. Any time I order something from eBay and the seller uses them, my package get shipped all over the place and what should be a 3 to 5 day delivery turns into...

I don't know how DHL stays in business. Any time I order something from eBay and the seller uses them, my package get shipped all over the place and what should be a 3 to 5 day delivery turns into a 2 week delivery. I will not order any more items that will be shipped via DHL ever again. Is it possible to file a class action lawsuit for shitty service????

 – About 6 months ago.

DHL tracking says failed delivery, recepient not at home. I am home, we also have someone in the lobby to collect oarcels. No phone call, nobody rang my bell.
What a joke
Next proposed...

DHL tracking says failed delivery, recepient not at home. I am home, we also have someone in the lobby to collect oarcels. No phone call, nobody rang my bell.
What a joke
Next proposed delivery attempt... In 3 days

 – About 6 months ago.

They sent my package to the wrong country. No words. And I thought that UPS was bad. ...

They sent my package to the wrong country. No words. And I thought that UPS was bad.

 – About 6 months ago.

Bought stuff from a company that acknowledges that DHL is shit and still uses them. DHL has no idea where my package is because they never scanned it to begin with. Thanks so much!!!!!...

Bought stuff from a company that acknowledges that DHL is shit and still uses them. DHL has no idea where my package is because they never scanned it to begin with. Thanks so much!!!!!

 – About 6 months ago.

DHL customer service is jut a bunch of stupid moron, they don't provide any help. but mess up with you even worse! never ever use DHL ,...

DHL customer service is jut a bunch of stupid moron, they don't provide any help. but mess up with you even worse! never ever use DHL ,

 – About 6 months ago.

don't use DHL, totally stupid customer service crew. they are all sucks...

don't use DHL, totally stupid customer service crew. they are all sucks

 – About 6 months ago.

DHL just decided to not deliver my package. No note. No email. No package. Probably the 4th time it's happened this month...

DHL just decided to not deliver my package. No note. No email. No package. Probably the 4th time it's happened this month

 – About 6 months ago.

Their goddamn tracking number doesn't work on their website ...

Their goddamn tracking number doesn't work on their website

 – About 6 months ago.

DHL stands for Damaged, Horrible, Lost. I swears things in their warehouse for delivery whenever they feel like it. Update their website delivery...what a laugh. I know most items take aleast 1 week...

DHL stands for Damaged, Horrible, Lost. I swears things in their warehouse for delivery whenever they feel like it. Update their website delivery...what a laugh. I know most items take aleast 1 week longer than stated. close to 10 days to go from NC to NY with USPS as final carrier

 – About 6 months ago.

dhl sucks f%@king ass im so done with it is is a pornq qqwsquqckq ass me toes got a fungus from this places cream i want porn NOWWWW...

dhl sucks f%@king ass im so done with it is is a pornq qqwsquqckq ass me toes got a fungus from this places cream i want porn NOWWWW

 – About 6 months ago.

Holy shit! DHL is WORST COURIER EVER!!! Every time I have deal with them, ITS ALWAYS A PROBLEM!

They don't have good customer service, they could not care less if the customer is...

Holy shit! DHL is WORST COURIER EVER!!! Every time I have deal with them, ITS ALWAYS A PROBLEM!

They don't have good customer service, they could not care less if the customer is pleased.

Shipments are always late...no Explanations as to why. DHL EXPRESS is pretty Shite too. Dont bother with this incompetent courier....you will only be frustrated with their shit service and shittier customer care.

 – About 6 months ago.

I mean there just a bit naff really....

I mean there just a bit naff really.

 – About 6 months ago.

We are a shipping startup. Send us a note and we will help with your shipping...@meetPickr...

We are a shipping startup. Send us a note and we will help with your shipping...@meetPickr

 – About 6 months ago.

we are a shipping startup. Send us a note and we will help with your shipping... @Pickr...

we are a shipping startup. Send us a note and we will help with your shipping... @Pickr

 – About 6 months ago.

We are a shipping startup. Send us a note and we'll help with your shipping requests in US and Canada....

We are a shipping startup. Send us a note and we'll help with your shipping requests in US and Canada.

 – About 7 months ago.

The delivery guy didn't even knock on the door, didn't leave any notice. Trying to call their support - redirects to automated system telling us to pick up the package ourselves... Almost...

The delivery guy didn't even knock on the door, didn't leave any notice. Trying to call their support - redirects to automated system telling us to pick up the package ourselves... Almost entire voivodeship away. Or wait till they deliver it in [unspecified amount of time]. And best of all, I won't get return on my money because they won't see it as their fault.

 – About 7 months ago.

bull$h!t company, said my package will arrive 26th but it didn't ,so i call them and they say it will arrive on the 28th, it doesn't arrive so i call them again and they say it'll arrive...

bull$h!t company, said my package will arrive 26th but it didn't ,so i call them and they say it will arrive on the 28th, it doesn't arrive so i call them again and they say it'll arrive tomorrow

 – About 7 months ago.

DHL is the worst, most incompetent f%@king company on the planet, and I've wasted two days trying to get my package from them.

I’m waiting for an important package that was supposed...

DHL is the worst, most incompetent f%@king company on the planet, and I've wasted two days trying to get my package from them.

I’m waiting for an important package that was supposed to show up yesterday. It’s coming via DHL. So yesterday morning I call DHL to see if they can drop it off later in the day, as nobody is home until 4PM or so. “no problem,” they say. The driver will be there between 4 and 6. Perfect.

I come home to find a “sorry we missed you” tag on the door – time on it was 2:00 PM. WTF DHL? Thanks for nothing. Strike 1.

I call the number on the tag to see if I can pick it up. By now it’s around 6:00 PM. It asks me to enter my zip code, then instantly goes to a busy signal. I dial in several times with the same result. WTF again. Finally I hit the internet and look up DHL’s main customer service line, work through their annoying menus, and speak to someone who patches me over to the same number, which works this time.

I sit on hold for half an hour.

Finally someone picks up. I have to give him the tracking number three times before he gets it right. I tell him I want to come pick it up and he says “why do you want to pick it up? We’re going to re-deliver it tomorrow.” I inform him that I need this package as soon as possible, and don’t want to take the chance of missing it again. Then he finally punches the number in right and literally cuts me off in mid-sentence with “the truck isn’t back yet, you’ll have to call back later.” He won’t answer any of my questions, can’t help me with anything at all – related to the package or not – because “the truck isn’t back yet.” He tells me to call back in half an hour and hangs up on me.

WTF? Strike two.

I call back in half an hour (7 PM, for those who are keeping track.) I sit on hold for 45 minutes. Forty-five f%@king minutes. The DHL shipping location is 20 minutes from my house. It closes at 8 PM. By this time even if someone picks up, it’s too late to do anything – they’ll be closed by the time I get there. I’ve wasted almost two hours of my life trying to speak to someone who can help me. I can’t pick up my package – which which I was assured would be delivered after 4 PM – and can’t even reach someone to at least ask that they try to deliver late again the next day.

WTF? Strike three, DHL. You fail.

I write DHL a nasty letter on their feedback site online, while sitting on hold with them. Oh the irony. I sit on hold another fifteen minutes - we've officially hit an hour (on top of the half-hour from the first call). I finally give up and hang up in disgust.

My wife (bless her) manages to track down the number for the local DHL facility and calls it. They can’t do much of anything, but they will at least hold the package instead of sending it out. Fine, better than nothing, I can pick it up on my way home from work. A day late and half an hour out of my way, but whatever.

This morning I call to confirm that it’s there – and the customer service lady helpfully informs me that it’s on the truck, ready to be re-delivered today. HOLY f%@k, STRIKE 4 DHL. KILL KILL KILL. If this were baseball I’d be charging the mound with a baseball bat right now. Not only that, but (at least she’s honest unlike the last one) she tells me she can’t guarantee a later delivery, and that there’s no way to do that and the last person I talked to didn’t know what they were talking about.

I’m ready to scream right now. f%@k DHL right in their stupid f%@king red and yellow asses. Lie to me, waste hours and hours of my time, lie to me (again), have supremely unhelpful, slow and stupid customer service people, ignore my requests while telling me “no problem”, and just act like they don’t care at all when I finally reach someone. Strikes 5,6,7... I’ve lost count. It’s all a blur of anger and resentment by now.

So tonight I can’t pick up the package on my way home, since it’s on the f%@king truck which doesn’t get back until 7 PM. I will be sitting at the DHL center at 7:01 tonight, trying to contain my disgust and anger at their entire organization while making sure they get my box off the f%@king truck as soon as humanly possible. If I don’t get it tonight my next post may be from jail, as violent felony may be unavoidable.

f%@k.

 – About 7 months ago.

Ugh f%@king dhl pisses me tf off we ordered something came through dhl some weird ass old junker car rolled up, a 8 yr old girl got out and f%@king package in hand hands it to me and runs back to the...

Ugh f%@king dhl pisses me tf off we ordered something came through dhl some weird ass old junker car rolled up, a 8 yr old girl got out and f%@king package in hand hands it to me and runs back to the car and it pulls off. Package was broken and couldn’t get the refund. If a company is retarded and stupid enough to deliver through 8 yr olds in a shitty ass van they shouldn’t be in business.

 – About 7 months ago.

DHL blows. I worked for their 3PL and quit over the phone 5 minutes before my shift started. They pay people like shit and their customer service is non existent...

DHL blows. I worked for their 3PL and quit over the phone 5 minutes before my shift started. They pay people like shit and their customer service is non existent

 – About 7 months ago.

DHL what a bunch of dicksucking assclown lowlife POS motherf%@kers. My package is hopelessly late and I am getting my ass handed to me on an hourly basis. Where’s my f%@king package? Eat shit and...

DHL what a bunch of dicksucking assclown lowlife POS motherf%@kers. My package is hopelessly late and I am getting my ass handed to me on an hourly basis. Where’s my f%@king package? Eat shit and die motherf%@kers

 – About 7 months ago.

dhl can suck my dick motherf%@ker cant even handle a package in a warehouse bitch...

dhl can suck my dick motherf%@ker cant even handle a package in a warehouse bitch

 – About 7 months ago.

Customer service just tells you what you already know and does nothing to resolve the situation. ...

Customer service just tells you what you already know and does nothing to resolve the situation.

 – About 7 months ago.

Suppose to be at my door on the 20th but they’re still lying around with it till the 24th. Wtf? Nobody gives a shit ...

Suppose to be at my door on the 20th but they’re still lying around with it till the 24th. Wtf? Nobody gives a shit

 – About 7 months ago.

It just sucks..... If you got here you know why.
...

It just sucks..... If you got here you know why.

 – About 7 months ago.

Paid extra $20 for 3 days shipping with DHL.
It's been over a week now. They left me a card saying I could arrange a pick up at their facility. I have done that and went over there three...

Paid extra $20 for 3 days shipping with DHL.
It's been over a week now. They left me a card saying I could arrange a pick up at their facility. I have done that and went over there three times now (40 minutes drive) and they keep saying it takes 48 hours for your request to be effective and you should come back tomorrow!!!!!
NEVER USE DHL

 – About 7 months ago.

I ordered something expensive that was shipped from Poland so it required signature. They use DHL, I get the message that the package is on the way. Perfect. The day of delivery, I stayed home all...

I ordered something expensive that was shipped from Poland so it required signature. They use DHL, I get the message that the package is on the way. Perfect. The day of delivery, I stayed home all day. I knew DHL reputation so I sat in my living room with the curtains open looking out to the street. Periodically check the tracking in case they didn't change the status as delivered before it got to me. I finally see the DHL van pull up to my house. I didn't see them get out for a few minutes. I'm sitting in front of the door. I didn't hear a knock or the doorbell ring. I felt it was strange so I went to the door to see what was going on. The DHL person was in front of my door filling out the "Sorry we missed you" paper. She didn't even bother to take the package out of the van, I'm guessing she got out of it ass quickly and quietly as possible didn't bother to ring the door bell and just wanted to leave the paper slip. She seemed angry that I answered the door, asked me if I was expecting a package and almost pouting like a child went dragging her feet to fetch my package out of the van. If I didn't go out to open the door I would have wasted my whole day waiting for the package that they didn't want to deliver for some reason. This week the same company sent me something else that was missing from my purchase. They sent me a message to release the signature. NO WAY am I going to do it. I don't care if I miss work. I'm not gonna let them not take responsibility for my package. Miss me with that S**T

 – About 8 months ago.

8 days to travel 17 miles! Really, I could have walked it there and back in less time....

8 days to travel 17 miles! Really, I could have walked it there and back in less time.

 – About 8 months ago.

DHL needs to remove itsself completely from the usa. Every time I get tracking info from an online seller and it shows dhl, I know its going to take at least a month before they hand it off to usps. ...

DHL needs to remove itsself completely from the usa. Every time I get tracking info from an online seller and it shows dhl, I know its going to take at least a month before they hand it off to usps.
dhl is so slow and they have lost many of my packages.

I wish ebay and amazon would ban sellers from using the ( poop garbage ) service of dhl.

I don't know what else to say about how I hate dhl nowadays, 10 years ago they were an ok company but not now.

Posted 03.29.2018.

 – About 8 months ago.

Dhl delivery guy refuses to deliver an package to top floors....

Dhl delivery guy refuses to deliver an package to top floors.

 – About 8 months ago.

DHL manipulating tracking records. When something goes wrong internally, some entries disappear. If they fail to deliver a package, because the driver couldn't make it or the car broke down, or...

DHL manipulating tracking records. When something goes wrong internally, some entries disappear. If they fail to deliver a package, because the driver couldn't make it or the car broke down, or the weather, or an accident etc. etc. it would be honest to say this in the tracking records. Instead they go on with a '2. attempt', which looks like you have not been at home whhen DHL rang at your door. There have been many quarrels within the families, as it looks like someone was not staying at home as requested or didn't pay attention. The sender of the package will tell you, that the delivery was on time, someone just didn't respond. Yes, there is a hint to the effect, that the failure to deliver could also have other reasons, but you see just the begiining of this sentence.

Honesty is not a characteristic feature of DHL.

 – About 8 months ago.

DHL "attempted delivery". We have CCTV. No van came....

DHL "attempted delivery". We have CCTV. No van came.

 – About 8 months ago.

DHL Sucks!

They suck big time.

Their customer service department does not follow up.

They do not call before 5pm your time or any time.

They...

DHL Sucks!

They suck big time.

Their customer service department does not follow up.

They do not call before 5pm your time or any time.

They never have any answers for you, even after a week of YOU calling.

They sound empathic but its fake, fake news from a script all day long.

They only deal with the shipper, while you, who paid for the shipping & handling charges plus merchandise are left in the pit.

They offer the option of having a package to be delivered and accepted only with a signature but leave the package and don't get the signature, then when the package goes missing, they have a plethora of excuses. Why offer that option to the customer if their drivers are going to make executive dumb ass decisions anyway? Who loses....me!

Take that rawted option off of your website DHL. It gives a false sense of security to us naive customers who are choosing an empty promise.

And fellow humans, don't call the customer service department if your package is missing, call the shipper. Unless you are a customer of DHL, you have no power, and they'll be spewing ashes. Have the shipper contact and take care of your complaint with customer service. The shipper will get back to you in a reasonable amount of time, give you an update and you won't ever have to deal with DHL customer service department again, it's pointless, fruitless, hopeless (all the words that mean having little or no sense, use, or purpose.)

I'm pissed. And I don't have my package.

Thank you for allowing me to rant.

And oh yeah, DHL sucks, really sucks.

 – About 8 months ago.

Im waiting for a Drone delivery that was IN MY TOWN a week ago. Been calling customer service multiple times to be told that they cant seem to find it at the moment.
Really slow and poor...

Im waiting for a Drone delivery that was IN MY TOWN a week ago. Been calling customer service multiple times to be told that they cant seem to find it at the moment.
Really slow and poor customer service.
Years behind other delivery companies

 – About 8 months ago.

I am living in Malta (South Europe). If you want to see an arrogant and incompetent customer care you must call the DHL customer care in Malta. I expect an express parcel. After the tracking number...

I am living in Malta (South Europe). If you want to see an arrogant and incompetent customer care you must call the DHL customer care in Malta. I expect an express parcel. After the tracking number it´s arrive Malta at around 7:00 in the morning. I call the customer care and they sounds like they was annoyed. I ask if they can give me a time frame. They say no. It will come til end of the day. I ask if they can tell me when around the driver is normally in my area or if they can give me the number of the driver. They say they don´t know both and hang up.

 – About 8 months ago.

had an attempted delivery last night at a time when I was home. when I called them today and asked why they didn't ring the bell, I was told that the phone number was wrong. ????
no notice...

had an attempted delivery last night at a time when I was home. when I called them today and asked why they didn't ring the bell, I was told that the phone number was wrong. ????
no notice left for me and the phone number was correct, the area code was off by 1 (304 instead of 604.)

UPS doesn't ring the doorbell either , but at least they leave you a sticker telling you where you can pick it up.

 – About 8 months ago.

0.2 pound package - less than 200 miles - currently 3 weeks later - it still hasn't been passed to the post office for delivery - which was supposedly happening 4 days ago.

Transit...

0.2 pound package - less than 200 miles - currently 3 weeks later - it still hasn't been passed to the post office for delivery - which was supposedly happening 4 days ago.

Transit time calculator on their website says NOTHING should take more than 3 days.

 – About 9 months ago.

A few years ago, I was expecting an important delivery (new $5k gaming computer) that unfortunately was being delivered by DHL.
They showed up a day early, so no one was home waiting.
The...

A few years ago, I was expecting an important delivery (new $5k gaming computer) that unfortunately was being delivered by DHL.
They showed up a day early, so no one was home waiting.
The moron of a driver, let my sketchy ass neighbor sign for it!!!
Luckily my neighbor gave it to me later that day.
I still called and complained to DHL, but it just fell on deaf ears.
No other delivery company would let a random ass person at a different address sign for a delivery. WTF?!?

 – About 9 months ago.

Ordered some items recently, from about 4hrs away from me. It was supposed to be 2 day express shipping. Had I known they used DHL, I would not have bothered!
They drove through my town (that...

Ordered some items recently, from about 4hrs away from me. It was supposed to be 2 day express shipping. Had I known they used DHL, I would not have bothered!
They drove through my town (that has a DHL center), and took it to a different center 2 hours north. So there it sits, for 4 days. It may get transferred to USPS eventually.
I should have just driven to pick the order up!

 – About 9 months ago.

Just received a notice from DHL: "there was an obstruction in your delivery .."
What the f*ck means that ? Are the drivers on strike ? Did his mother suddenly die ? Probably no other...

Just received a notice from DHL: "there was an obstruction in your delivery .."
What the f*ck means that ? Are the drivers on strike ? Did his mother suddenly die ? Probably no other drivers in my area (Amsterdam) to take over ? Unlikely ....

Best of all is the "expected moment of delivery": it's in the past !!!!

 – About 9 months ago.

The parcel tracking was impeccable while it was still in Europe, with an ETA in Canada of 6 February before the end of the day. Everything seemed fine, for once.

I stayed put at home ALL...

The parcel tracking was impeccable while it was still in Europe, with an ETA in Canada of 6 February before the end of the day. Everything seemed fine, for once.

I stayed put at home ALL DAY waiting for the d*mn truck, which of course never showed up.

Then during the evening the status was updated to "forwarded for delivery", with an indeterminate ETA, which from googling I infer that it means "remitted to a third-party carrier".

One day later the status is updated again with "Delivery attempted; recipient not home", but dated on the day on which the delivery was supposed to occur.

WTF?

Called the 800 number, to be told that "we hear that all day", but the attendant wouldn't acknowledge that the parcel never went out for delivery. Couldn't quote a new delivery date either.



 – About 9 months ago.

I waited for a package to arrive from a friend in Italy for 5 weeks (it was perishable) then spent another week calling them everyday to find out what the problem was. First they told me they...

I waited for a package to arrive from a friend in Italy for 5 weeks (it was perishable) then spent another week calling them everyday to find out what the problem was. First they told me they couldn't deliver because they don't deliver to P.O. boxes and the address was a p. o. box.When I told them NO it was not a P,O box it was an address UPS and Fed Express had been delivering to for 15 years. They said no problem we will deliver it tomorrow. NO package. The next time I talked to them they said they couldn't find me. Then while looking at Google earth I gave them specific directions. She said it would arrive the next day. No Package. the next time I talked to them they said what they needed was a P. O. Box!!!!!!! so I gave it to them. NOOOO Package!!!! after a couple more attempts to get a straight answer I actually got a wonderful lady who knew everything I was saying. said she would go into the mail room herself and came back saying it was lost!!!! Now because I had asked this friend to do me a favor and send me some fresh olive oil and had sent many MANY middle of the night emails ( IN ITALIAN!!) about arranging the whole thing I felt bad but had to ask him to try to get the money back. As they told me he had to do it. He tells me no they will give no refund to him. WHAT IS THIS anyway???? I wish I knew what to do, who to go to.This just isn't right! That was a lot of money and a super royal pain in the ass, and you get a SORRY?

 – About 9 months ago.

Dhl just delivered my package to wrong address after I just confirmed the address last night. Someone else signed for it...it has been a week of trying to get my package delivered. What happens if...

Dhl just delivered my package to wrong address after I just confirmed the address last night. Someone else signed for it...it has been a week of trying to get my package delivered. What happens if they can't get it back???

 – About 10 months ago.

OMG I WAS USING THERE CUSTOMER SUPPORT AND THEY SAID MY ACCOUNT NUMBER WAS INVALID THEN STAKED ME AND CALLED MY PHONE BY SPAMMING IT f%@k DHL...

OMG I WAS USING THERE CUSTOMER SUPPORT AND THEY SAID MY ACCOUNT NUMBER WAS INVALID THEN STAKED ME AND CALLED MY PHONE BY SPAMMING IT f%@k DHL

 – About 10 months ago.

Been waiting 5 days on a package that was shipped via DHL, that wouldn’t seem so bad except it was shipped less than 200 miles away, shows it still won’t be delivered for another 3 days, in the...

Been waiting 5 days on a package that was shipped via DHL, that wouldn’t seem so bad except it was shipped less than 200 miles away, shows it still won’t be delivered for another 3 days, in the meantime I’ve ordered another item from over 600 miles out and the post office already delivered it within 3 days. I hate how slow DHL is that if I know a company is going to use them I will cancel my order and shop somewhere else.

 – About 10 months ago.

How does a package that's coming from NY, and is going to south NJ, travel through NJ and then leave NJ to end up in MD? Tracking said I'd get the package 3 different days....

How does a package that's coming from NY, and is going to south NJ, travel through NJ and then leave NJ to end up in MD? Tracking said I'd get the package 3 different days.

 – About 10 months ago.

DHL sucks because even after 2 weeks and receiving my package, the tracking number they gave me is still showing up as "not found"...

DHL sucks because even after 2 weeks and receiving my package, the tracking number they gave me is still showing up as "not found"

 – About 11 months ago.

DHL is the worst courier company ever!!!
I ordered a xmas gift for my kids hoping it would arrive by at least dec 27 i understand it would be late. Checked status yesterday and even got mobile...

DHL is the worst courier company ever!!!
I ordered a xmas gift for my kids hoping it would arrive by at least dec 27 i understand it would be late. Checked status yesterday and even got mobile update saying package with courier and will be delivered TODAY on dec 27. Packaged was ordered dec 22.
What a surprise, waited all day nobody showed up and now the tracking sats cannot be delivered immediately will be allocated for delivery in next cycle.
Like wtf??!? The package was on the friggen truck! Now its back at a depot?!
How hard is t to deliver one ****ing package you miserable lying ****s!!!!

 – About 11 months ago.

HORRIBLE CARRIER! HORRIBLE SERVICE! CUSTOMER CARE: "HELLO AND WELCOME TO DHL , ALL OPERATORS ARE BUSY NOW , PLEASE WAIT!" 50 MINUTES LATER... NOBODY AND CALL DISCONNECTS. DHL + CUSTOMS.......

HORRIBLE CARRIER! HORRIBLE SERVICE! CUSTOMER CARE: "HELLO AND WELCOME TO DHL , ALL OPERATORS ARE BUSY NOW , PLEASE WAIT!" 50 MINUTES LATER... NOBODY AND CALL DISCONNECTS. DHL + CUSTOMS.... DOUBLE TROUBLE. INFINITE LOOP OF MORONS WHO SLEEP ON THEIR DESK ALL DAY LONG, POKING THEIR NOSE AND EXCHANGING THE BALL. NIGHTMARE! PLEASE DO NOT USE THISSSSSSS FKINGGGGG WHORINGGG COMPANY EVER!!!! PLEASE....

 – About 11 months ago.

DHL is the most horrible shipping company there ever was. Hell, I'd trust Hillary Clinton with all my email passwords before I'd ever trust DHL to deliver a package.
When will they...

DHL is the most horrible shipping company there ever was. Hell, I'd trust Hillary Clinton with all my email passwords before I'd ever trust DHL to deliver a package.
When will they just give up? Or have they been doing that since they first started business? Their customer commitment are like Mexican building codes; non-existent.

 – About 11 months ago.

3 weeks ago waiting for $700 package with signature service. I was at work, I work nights it was roughly 8:30 pm. Received an email that my package was delivered. Funny I have been tracking the...

3 weeks ago waiting for $700 package with signature service. I was at work, I work nights it was roughly 8:30 pm. Received an email that my package was delivered. Funny I have been tracking the package closely it was a day early and never said out for delivery. Also no one else lives with me to sign, so how could it be delivered? I called my sister and asked her to drive to my apartment complex and grab the package. It was sitting right there under a nice bright light for the entire parking lot to see. It also arrived with two giant gaping holes. Relieved it was not damaged despite the condition I still contacted DHL according to them someone at the residence signed. I can tell you that's a load of shit. I live alone my neighbor is nosey and like a hawk I spoke with her she didn't sign but she did watch him walk up to my door scan my package and walk away. That driver signed that himself and left it at my door because he didn't want to drag a mangled 30lb box marked fragile back to his truck. So yesterday I was having a cheap package delivered, naturally I had to leave for work at 5pm so I wouldn't see it because they for some reason make me last. Signature service was not requested by me nor the seller because it had little value. I got an email that the package was not delivered because no one was home. When I got home I had to use a razor blade and Windex to remove the sticker they stuck to my glass door because it did not come off clean. That's a little ass backwards

 – About 11 months ago.

4 for 4......perfect record from DHL!!! Unfortunately that is total packages lost.

I have yet to actually receive a single package from DHL.

2 simply vanished....valid...

4 for 4......perfect record from DHL!!! Unfortunately that is total packages lost.

I have yet to actually receive a single package from DHL.

2 simply vanished....valid number and DHL had the item but it disappeared.

2 got close....made it to St Louis. One of those got lost in the hand off to USPS, the other was mis-labeled and sent to a small town in north Missouri. I actually talked to the postman at that small town, said he remembers the package but that it was labeled to go to the home he delivered it too.

Now all 4 times the vendor refunded my money.....3 items were various car parts for my vintage VW. Sucks as it delays repairs (no local vw shops in the Ozarks! Ha!). But one was a Christmas present and no time to re-order....really sucks.

I try to verify what shipper they use before I order. If my only choice is DHL...I simply don't purchase from them. One hot rod shop I use shipped DHL one time and it was lost. I called vendor back, specifically requested other shipping options and chose FedEx.

3 days later I had my part. Same part, same vendor, parts arrived in 3 days.

Unsure how DHL stays in business?

Oh....and DHL customer service? It's as none existent as my 4 orders they handled.

The fact that this website exists tells volumes...

 – About 1 Year ago.

DHL is such a headache! After my package from Okinawa was delayed forever for 2 weeks, I FINALLY got someone who knows what the hell they were talking about(after I asked for a supervisor). I asked...

DHL is such a headache! After my package from Okinawa was delayed forever for 2 weeks, I FINALLY got someone who knows what the hell they were talking about(after I asked for a supervisor). I asked for a direct number (as it seems to be a headache every time) and the guy gave me the "2nd Tier" number.

It's 800-377-4877. I'm gonna use it every time direvtly. Hope this helps everyone else too!

 – About 1 Year ago.

Ordered a watch on kickstarter from a company in China. A few weeks ago I got a TXT from DHL saying that my shipment is ready for delivery as soon as I pay the 49.47 in customs bill. I clicked the...

Ordered a watch on kickstarter from a company in China. A few weeks ago I got a TXT from DHL saying that my shipment is ready for delivery as soon as I pay the 49.47 in customs bill. I clicked the link and payed online. Two weeks later the guys comes to deliver the package and demands 49.47 before he will give it to me. Refuses to honor the receipt I have from the online payment.

So after he left (with my package) I called their customer service. They say due to a computer error they can see my payment but it can't be applied to my shipment! They insist I must pay again and wait for a refund of the extra payment. When I said they should fix their own mistake and honor my payment the guy said he would tell the sender I have refused to shipment (a complete lie!) and send my package back to China. Then he hung up on me!

DHL are truly scum of the worst kind!

 – About 1 Year ago.

Ordered a shipment online, agreed to pay $50+, but they charged my CC $71.22 with no explanation. One month later, I get another bill asking for another $71.22 claiming they never received my payment....

Ordered a shipment online, agreed to pay $50+, but they charged my CC $71.22 with no explanation. One month later, I get another bill asking for another $71.22 claiming they never received my payment. Called and emailed them with prove of payment, (cc and bank statement), still claims I never paid. Got my collection bill today! What a great finance department?

 – About 1 Year ago.

Booked a pickup for past 1 and nobody shows up but the guys across the street get a DHL truck. Phoned in to ask and they said the pickup was not assigned to a driver so they will do so now. No driver...

Booked a pickup for past 1 and nobody shows up but the guys across the street get a DHL truck. Phoned in to ask and they said the pickup was not assigned to a driver so they will do so now. No driver shows up and they can't find anything with the reference number they gave me. No pickup was made, went with UPS instead.

 – About 1 Year ago.

Ordered from Oklahoma & Indiana, got he items in 2 days through USPS. Order from Georgia & it sits in a dhl center for 3 days before being handed over to USPS for another few days of holding....

Ordered from Oklahoma & Indiana, got he items in 2 days through USPS. Order from Georgia & it sits in a dhl center for 3 days before being handed over to USPS for another few days of holding. F'ing Stupid! Screw you DHL, you'll never be as good as the post office.

 – About 1 Year ago.

I have been waiting for 1 week that my package wants to move from the city of departure !!!...

I have been waiting for 1 week that my package wants to move from the city of departure !!!

 – About 1 Year ago.

First of All Whoever Put this site up, kudo to you Man. This really is a great Initiative! DHL Clearance agents are scamming people in India by threatening Customers with huge Customs fine and duty....

First of All Whoever Put this site up, kudo to you Man. This really is a great Initiative! DHL Clearance agents are scamming people in India by threatening Customers with huge Customs fine and duty. While working with custom officers they have developed a sense that they themselves are authority figure too as they somewhat influence how much duty to be imposed on a particular item and off course because of submissive attitude of customers because of Customs being Involved. I dont think Our Customs department is dancing on their tune but a hand or two might me greased here n there. Anyways, Hire authorities has already been notified and they will take action on these Customs house agent.

 – About 1 Year ago.

It's bad in India too... I order stuff from AliExpress... Usually shipping takes two week to reach Mumbai via China post and is free . I once ordered from Alibaba, the seller insisted on DHL...

It's bad in India too... I order stuff from AliExpress... Usually shipping takes two week to reach Mumbai via China post and is free . I once ordered from Alibaba, the seller insisted on DHL saying that item is fragile so can't send via China post.Dhl charged me 40$for shipping . The delivery took one month to reach me. But the worst was I had to upload kyc document in their non responsive website to get the shipment cleared from custom. In addition to custom duty.. They got me to pay handling fees and tons of other charges. Not at all worth it.. Never using DHL again

 – About 1 Year ago.

I sent a package to myself from Cologne, Germany. It took 6 days to get from Cologne to Frankfurt. (Which on an ICE train takes two hours.) Here I am, 50 days later, and according to two...

I sent a package to myself from Cologne, Germany. It took 6 days to get from Cologne to Frankfurt. (Which on an ICE train takes two hours.) Here I am, 50 days later, and according to two representatives from DHL and two from the USPS, my package is still at Frankfurt airport. 44 days later and they still haven't put it on a plane! Same issues I see with other people: You make an inquiry, and get a form email, or some "customer service" person who says "this is DHL Express, not DHL." Today I contacted an American DHL representative and the first question I asked her was, "Are DHL and DHL Express the same company?" To which she said yes. So why can't they pass on my issue to the correct department? 50 days and I am still waiting. This is the 3rd time this has happened and I swear this will be the last time I will ever send anything through DHL.

 – About 1 Year ago.

It really sucks in Belgium too! I ordered stuff from The Outnet and DHL promised delivery yesterday. I waiting at home, but doorbell did not ring and then get a note from them saying that I was not...

It really sucks in Belgium too! I ordered stuff from The Outnet and DHL promised delivery yesterday. I waiting at home, but doorbell did not ring and then get a note from them saying that I was not home. So, I scheduled another delivery today, waited next to my doorbell, then, it happened again, doorbell did not ring then I received a text message on my mobile from DHL to say that it cannot be delivered.
I even ran to the door and opened it to check, but there was no sight of any DHL truck at all. This cannot be a coincidence, happening 2 days in a row? Perhaps the drivers are paid per attempt for delivery, so they try to do as many as they can. Does anyone have the same experience?

 – About 1 Year ago.

f%@k these guys. Their employees are slow and rude. Never get deliveries correct...

f%@k these guys. Their employees are slow and rude. Never get deliveries correct

 – About 1 Year ago.

I ordered my package Fri, Jul 28..... ETA was august 10
ITS AUGUST 17. UPS & fed ex takes hairy dumps on dh.l...

I ordered my package Fri, Jul 28..... ETA was august 10
ITS AUGUST 17. UPS & fed ex takes hairy dumps on dh.l

 – About 1 Year ago.

Good God, I hate These f%@kers As much As I hate Durv and roblox (not to mention ruby rube morgz and minecraft) WHY ARE THEY SO SLOW? WHY? Stupid twats...

Good God, I hate These f%@kers As much As I hate Durv and roblox (not to mention ruby rube morgz and minecraft) WHY ARE THEY SO SLOW? WHY? Stupid twats

 – About 1 Year ago.

I was expecting a package from Singapore going to Malta. I was suppose to received it a day before so ive called them and told me they need an invoice so I did gave them. and still waiting the other...

I was expecting a package from Singapore going to Malta. I was suppose to received it a day before so ive called them and told me they need an invoice so I did gave them. and still waiting the other day. then called them again they told me customs are busy so I have to wait. called them another day again coz in tracking its shows that its clearance is cleared already but they didn't deliver it again. the worse service so far for me aside from my parcel coming from Germany. they deliver it without the bubble wraps in it. they didn't even cared about it going to be broken. DHL Malta really sucks. Hope the right authority will read this an make a good decision in choosing personal. DHL Malta sucks in service.

 – About 1 Year ago.

I ordered a thing via Amazon and selected next day shipping. The package has been sitting on the delivery center on my city for 3 days. Thanks DHL!...

I ordered a thing via Amazon and selected next day shipping. The package has been sitting on the delivery center on my city for 3 days. Thanks DHL!

 – About 1 Year ago.

I live in Malta and ordered a large package from Germany. DHL tried to deliver the package when I was at work and told me the delivery time is on working days from 11-17. They also could not call me...

I live in Malta and ordered a large package from Germany. DHL tried to deliver the package when I was at work and told me the delivery time is on working days from 11-17. They also could not call me 30 min in advance that I could run from work to open the door and could not give any more specific time. Well, isin't this convenient for working people! Is DHL service meant only for people who stay at home?

Then we agreed I take time off work and wait for the package. I waited and waited.. then all of a sudden my phone showed two unmissed calls, even that my phone had not rang. I called to DHL and they told me they cannot deliver the package anymore because I did not answer my phone.

WTF??? So they cannot call when I ask but all of a sudden they can.. in a way at least, because my phone was next to me and it did not ring.

And now they refuse to deliver the package anymore.

This is the worst service I have ever experienced. I will never, ever use DHL again.

 – About 1 Year ago.

Those comments that say NGA and are trying to get you to email some address are fake and phishing links. Don't click or fall for that....

Those comments that say NGA and are trying to get you to email some address are fake and phishing links. Don't click or fall for that.

 – About 2 years ago.

The DHL guy in my region does not deliver heavy packet selectively. He can deliver something lighter, but when it is about a mattress or dog food, somehow it goes somewhere else even though I was...

The DHL guy in my region does not deliver heavy packet selectively. He can deliver something lighter, but when it is about a mattress or dog food, somehow it goes somewhere else even though I was waiting for at home!
Besides, he asks me to keep something for other people. and ring the bell to get into for somebody else's packet, even when it is nothing to do with me.
Apparently he can use the door bell and my bell works but it does not work only when the packet is heavy... super.

 – About 2 years ago.

"Delivery attempted - consignee premises closed"
Uh, don't think so. We've been here all day - in fact, I'm still here typing this message... and the package was schedule to...

"Delivery attempted - consignee premises closed"
Uh, don't think so. We've been here all day - in fact, I'm still here typing this message... and the package was schedule to be delivered YESTERDAY.

 – About 2 years ago.

Item with tracking number from Amazon says item was to be delivered today by 8 p.m. When I put the tracking number in DHL's site, it does not work. 9.33 p.m, and nothing has arrived. ...

Item with tracking number from Amazon says item was to be delivered today by 8 p.m. When I put the tracking number in DHL's site, it does not work. 9.33 p.m, and nothing has arrived.

 – About 2 years ago.

Their tracking system hasn't changed in over 20 years. An item of mine was due to be delivered today from the UK to the US. Website STILL tells me today. CSR told me tomorrow because it was...

Their tracking system hasn't changed in over 20 years. An item of mine was due to be delivered today from the UK to the US. Website STILL tells me today. CSR told me tomorrow because it was 'stuck' in customs. Well, if that's the case then update the friggin' status then! So, I had to take a day off work because they are bloody useless.

Personally I'd NEVER chose DHL, just sucks that the shipper used it.

Used to work for them 20+ years ago and thought they were tossers back then. Apparently this leopard ain't changing its spots.

And to the wankers defending the company because they work for it - well, sucks to be you working for arguably the absolute WORST international delivery company in the world. I assume McDonalds weren't hiring?

 – About 2 years ago.

You, um, do realize, DHL seems to be a much better company then Fed-Ex ay shipping and there's no reason for this pag,e right?...

You, um, do realize, DHL seems to be a much better company then Fed-Ex ay shipping and there's no reason for this pag,e right?

 – About 2 years ago.

You've learned how to swear, now learn how to deliver a simple package you useless c*nt....

You've learned how to swear, now learn how to deliver a simple package you useless c*nt.

 – About 2 years ago.

I work for DHL so 🖕🏿 u...

I work for DHL so 🖕🏿 u

 – About 2 years ago.

Ordered some service parts from Eurocarparts for my car, paid for 48 hour delivery by DHLexpress. Expected delivery Thursday 2/6/2016.
Made arrangements for someone to be around on Thursday....

Ordered some service parts from Eurocarparts for my car, paid for 48 hour delivery by DHLexpress. Expected delivery Thursday 2/6/2016.
Made arrangements for someone to be around on Thursday.
Got a message this morning (1st June 2016) at 9.40am saying the package was out for delivery, so I cancel my plans to hang about for it and at that time I'm pleasantly surprised to be getting it earlier than expected (should have known then it was too good to be true...)
5pm comes and goes and no sign so I phone their customer service department, told its definetely out for delivery and I can expect it by 6pm.
6pm comes and goes, I phone back at 6.35pm, to be told by another advisor that its definetely out for delivery, she tries to call the driver to get a time estimate (leaving me on hold for north of 10 minutes), sorry she says, driver not answering the phone (UH OH!!) (prob had went home or to the bar by then) but can she take my phone number and someone will call if there is a problem, oh and the other agent was mistaken, they now deliver up to 8 or 9pm.
6.41pm - tracking event "scheduled for delivery as agreed"
Scheduled delivery date shows still as 1/6/2016 by end of day.
9pm comes and goes, no sign and don't you know it...Customer Service closed at 8pm, and complaints closed at 5.30pm
So needless to say fuming, 12 hours spent hanging around for no reason whatsoever, fridge running low too...
So someone at DHLexpress is getting a mouthful tomorrow about this, couldn't organise a drinking session in a brewery to put it mildly.
To cap it all off...their depot is 65miles+ away.....UTTERLY USELESS
#DHLSucks big style...

 – About 3 years ago.

I called DHL to see why my package was late. They told me that a signature was required and I could sign the sticker they put on the door. A signature was NOT required and there was NO sticker on my...

I called DHL to see why my package was late. They told me that a signature was required and I could sign the sticker they put on the door. A signature was NOT required and there was NO sticker on my door. LIARS!
Then they sent me a message asking me to verify my address so I called them. They had the right address all along. Remember that they claimed to have put a sticker on my door? How did they do that if they didn't know my address? LIARS!
I call them again and they tell me they 'might' be able to deliver my package in 2 more days which would make it 6 days late. I told them to stick the package up their butts or to send it back as it was so late that it was of no use to me..
I contacted the vendor I made the purchase from and cancelled the order. They apologized and said they ALWAYS have issues when they use DHL.

 – About 4 years ago.

I have sent a mail using DHL Express from Tunisia to Malta (400 Km / 240 miles). After a long trip of several thousands of KMs from Tunis (TUN) to Marseille (FRA) then Leipzig (GER) then back to...

I have sent a mail using DHL Express from Tunisia to Malta (400 Km / 240 miles). After a long trip of several thousands of KMs from Tunis (TUN) to Marseille (FRA) then Leipzig (GER) then back to Marseille then to Malta, the mail has been delivered after 48h to the wrong address. It has been a week now, nobody cares !

 – About 4 years ago.

I had a package sent from an eBay seller on the 01/06/2015 today is 01/14/2015 this is BS .I have received 2 packages from Phoenix by USPS to Clarksville TN. and it only took 2 days . This is not...

I had a package sent from an eBay seller on the 01/06/2015 today is 01/14/2015 this is BS .I have received 2 packages from Phoenix by USPS to Clarksville TN. and it only took 2 days . This is not what they advertise and I am ready to delete my eBay account because they use this poor excuse for a delivery service . Did I mention that the package is in Memphis TN ? I could have walked there and back in the time it has taken them to delivery this package . Mind you I emailed them and the reply was some what like I committed a crime . Great costumer service (NOT) So I wish everyone would join me in getting eBay to stop using this complete flop of a delivery service .

 – About 4 years ago.

I had obtained transcripts from my university (In india) after one month of effort. Now we all know transcripts must be in sealed envelops . I had the misfortune of choosing DHL to ship my sealed...

I had obtained transcripts from my university (In india) after one month of effort. Now we all know transcripts must be in sealed envelops . I had the misfortune of choosing DHL to ship my sealed transcripts to the US. Result - DHL opened all transcript covers to check. I this day and age - there are xray machines and such available to scan shipments. Why did these morons open up package to check documents is beyond me. Stay away from DHL. Now my efforts are all wasted. Not to mention money and 15 mins of time with customer service. Useless/worthless service ..

 – About 4 years ago.

IF you have any doubt of using DHL just type DHL review in google and have fun. All your doubt will dissipate I'm writing this review because I said so to DHL customer service. At contrary to DHL I...

IF you have any doubt of using DHL just type DHL review in google and have fun. All your doubt will dissipate I'm writing this review because I said so to DHL customer service. At contrary to DHL I hold my word...after reading review on the net I doubt that this will make any difference since they are already the worst company and should know this fact by now. Anyway here is my story; I bought a printer in Australia and paid 90$ for EXPRESS delivery since I want my package for Christmas. Package was pick up on Dec 11th get to Canada on 15th and then a custom agent ask for more information. Seems there was a problem with value and they need to contact me. The shipping company had not supplied my phone number on the way bill so DHL call them to get it and company has supplies it on 18th. It took 4 days before they ask for my info and then no one call me, instead the shipping company send me an Email stating that I 've better call DHL. which I did. I've corrected all my personal infos on their database and fill out the POA they ask me to do the same day. I still don't know why since no one ever call me to clarify the custom agent demand. I received a letter from DHL by regular mail on December 24th. A LETTER BY REGULAR MAIL TO ASK ME TO CONTACT THEM" What an EXPRESS SERVICE IT IS. I then call again to see what was happening and ask to speak to someone in authority. I was force to complain to get someone on the line. The lady send me 2 more form to fill which I did and then nothing happened to my package. I call again 3 days later and lady told me that a Email was sent on the 23rd that I have not respond...no mail ever left their computer a fact that was confirmed later on. They charge me 70$ for duty and 20$ more for their fees which I was forced to pay if I want my package. We are now January 3rd 2015 and still no package. No one took the phone to call me they always rely on mail which they take 2-3 to respond...that is EXPRESS behavior indeed! You are force to do all the call and no one care. They got your money and too bad for your package I'm still waiting for my package, Nothing I can do. It's been 22days for an EXPRESS DELIVERY and 90 USD for this kind of service. I call back and demand a complete refund which they only reimburse 20$ fees and refused to take any responsibility. I,m still waiting for the refund to comes...may be in 10-15 years IF you need a package delivered rapidly...or just delivered you better ask a brainless slug to delivered it, it will be by far better and faster then DHLEXpress for God sake.

 – About 4 years ago.

We missed our delivery ,phoned the number on the card left,we offered to pick up the parcel from their depo,we were promised no need, delivery will be there next day.No delivery next day phoned DHL...

We missed our delivery ,phoned the number on the card left,we offered to pick up the parcel from their depo,we were promised no need, delivery will be there next day.No delivery next day phoned DHL again they eventually found the parcel had been handed to another courier,why??the 2nd courier drove around for a whole day did not deliver the parcel and handed it to Australia post,Why??Due to a public holiday then the weekend we still have not got the parcel. Really upset now phoned DHL again,suggesting a refund for the extra paid for express service we paid for..... sorry cant do that.What unprofessional sevice,surface mail would have been cheaper and faster.

 – About 4 years ago.

Expecting an important package, took the day off to wait at home and called DHL twice to confirm date/address (they also asked for delivery address when called in, everything checks). Then no one...

Expecting an important package, took the day off to wait at home and called DHL twice to confirm date/address (they also asked for delivery address when called in, everything checks). Then no one showed but told me on the website "recipient moved", naturally contacted DHL again, told me address it incorrect. 1. I know the sender entered the correct address, otherwise when I called to confirm they would tell me (you think), also verified with sender 2. I lived in the same address for past 8 years, Canada Post, Fedex, UPS, and DHL (months ago) all found me, so I don't know what is the problem this time I suspect it is due to the snow storm that the driver simply do not wish to make the attempt, but if they told me the truth I would understand. Now they are telling me since my address is "incorrect", I need to wait 1-2 business days for it be delivered again, I hope they don't send the package back

 – About 4 years ago.

I purchase goods from several vendors out of Europe.We have found all International couriers frustrating to deal with, but DHL by far is the worst. Most of our shipments are pallets or heavy...

I purchase goods from several vendors out of Europe.We have found all International couriers frustrating to deal with, but DHL by far is the worst. Most of our shipments are pallets or heavy freight. DHL lost a 450 lb pallet of engine parts and claimed the vendor was lied about the pickup and forged the documents. It was found a month later in a DHL warehouse in Italy. Although my goods are all duty free, they constantly try to charge duty on duty free items, then expect us to submit a counter claim. They withhold shipments until taxes and fees are paid, release the shipment, then try to collect again at delivery claiming you have to prove you have paid before you can pick the shipment up. Invoices are constantly missing from the cartons and when you pay your taxes / duty / brokerage / fees online (as required) you are not provided a line item invoice but a receipt for the total amount. What government audit would approve that? When I complained I needed a proper invoice, I was told it would be on the shipment, when it isn't there, I am supposed to request one through my DHL representative if I can get through the voice mail system. This is a company run into the ground by lack of training, lack of interest and no motivation to meet the needs of customers. The website states in their Mission Statement that the aim of DHL is to simplify the customers experience.Well if losing shipments, requiring us to fight for proper invoices, file claims to get our money back for duty charged on duty free items and spending about an hour or two of our own time on every shipment screwed up by DHL, I think they missed the mark.

 – About 4 years ago.

I have been waiting for an "express" service of my package over a week now.Yesterday, it was "attempted delivery" but no note or message was left. So I stayed home all day today just to be home to...

I have been waiting for an "express" service of my package over a week now.Yesterday, it was "attempted delivery" but no note or message was left. So I stayed home all day today just to be home to receive the package. At 7pm, the tracking information was updated with "attempted delivery: recipient not home". This is complete utter flat out lie. I called the customer service and they said they can't do anything. It will be delivered on Monday. So what I am supposed to skip work and wait for the package??? I paid $150 for this service and all I get is frustration.Do not use DHL ever again.

 – About 4 years ago.

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT.IT ARRIVES FRIDAY, NO DUTIES OR TAXES ARE SUPPOSED TO BE DUE ON IT, THEY SUBMITTED THE WRONG INVOICE...

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT.IT ARRIVES FRIDAY, NO DUTIES OR TAXES ARE SUPPOSED TO BE DUE ON IT, THEY SUBMITTED THE WRONG INVOICE AND IT TOOK 5 DAYS FOR THEM TO TELL ME THAT I WOULD HAVE TO PAY THE DUTIES AND TAXES ON IT THAT COSTS MORE THAN $1000 TO RELEASE MY PACKAGE .. AND THEY ARE SORRY THERE IS NOTHING THEY CAN DO. ***. REFUND MY MONEY FOR YOUR ERROR. MY PACKAGE IS 2 DAYS LATE FOR A TRADESHOW I PAID TO BE IN, SO NOW I'M LOSING MONEY ON ALL FRONTS. IT WOULD HAVE BEEN CHEAPER FOR ME TO FLY TO PARIS AND DELIVER IT MYSELF.RIDICULOUS.