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DHL® Sucks!

@DHLSucks_
Frustrated with DHL® service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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 – About 2 days ago.

Holy schitt, I read all the comments. I have ordered prnted circuit boards from China 5 times and 5 times DHL has been a complete fcuk-up. Finally, the Chinese manufacturer gives up the option of...

Holy schitt, I read all the comments. I have ordered prnted circuit boards from China 5 times and 5 times DHL has been a complete fcuk-up. Finally, the Chinese manufacturer gives up the option of using FedEx. Great service!! the Chinese gets my stuff fabricated and shipped to me via Cincinnati in 2 days. When my package arrives in Cincinnati,..., then the nightmare begins!! I am sure that the Bermuda Triangle has moved to Cincinnati. It's a fcuking black hole!! DHL is a JOKE. At this point all I can say to DHL is " .. and the horse you ride."

 – About 3 days ago.

I ordered something 13 days ago and it’s still not here, I haven’t been updated for 3 days. It still says that jits in Union City bruh. By the time i get an update I’m gonna be 40 with 4 kids...

I ordered something 13 days ago and it’s still not here, I haven’t been updated for 3 days. It still says that jits in Union City bruh. By the time i get an update I’m gonna be 40 with 4 kids and a wife, and by the time it actually gets her win gonna be in a retirement home.

 – About 3 days ago.

I am from Bangladesh and its send from my brother and uncle one brev which one sended yeasterday from Asspudden hjärta it was 18 ours ago no uppdate tracking news....

I am from Bangladesh and its send from my brother and uncle one brev which one sended yeasterday from Asspudden hjärta it was 18 ours ago no uppdate tracking news.

 – About 3 days ago.

Ordered something for my elderly mother through Walmart on Feb12.
Latest update today (02/25) says its in DHLs hands. What are they doing, waiting to fill a pallet before they ship? I’m glad...

Ordered something for my elderly mother through Walmart on Feb12.
Latest update today (02/25) says its in DHLs hands. What are they doing, waiting to fill a pallet before they ship? I’m glad it wasn’t medicine...WTF?

 – About 3 days ago.

Are you kidding me?? I am in NM. Why in the he'll did it go from Delaware to Cali in 2 days. SIT THERE for 5 f%@kin days and now where is my package with a delivery date of TOMORROW? f%@kING...

Are you kidding me?? I am in NM. Why in the he'll did it go from Delaware to Cali in 2 days. SIT THERE for 5 f%@kin days and now where is my package with a delivery date of TOMORROW? f%@kING TEXAS!Why?!?

 – About 5 days ago.

My package has been sitting near Atlanta, GA for the past few days. I'm in TN, not too far away. It says it's on hold due to severe weather issues. It's currently 62 degrees and sunny...

My package has been sitting near Atlanta, GA for the past few days. I'm in TN, not too far away. It says it's on hold due to severe weather issues. It's currently 62 degrees and sunny there! And has been nice for a while! The last package I had through DHL also got held for around two weeks, and I never got a clear response as to the real issue. This is getting frustrating.

 – About 5 days ago.

Didn't ring doorbell. I was at home. Found card posted through letterbox. Left in safe place. Some random shop I've never heard of called 'Johals Shop' on a road that's 1 mile...

Didn't ring doorbell. I was at home. Found card posted through letterbox. Left in safe place. Some random shop I've never heard of called 'Johals Shop' on a road that's 1 mile away. Handwriting is awful and can barely make out the street name. No postcode, or street number. Nothing. I've emailed the food company I ordered from, letting them know they need to change delivery service or I won't be buying from them again. No wonder everyone buys from Amazon.

 – About 6 days ago.

My package has been stuck on "in transit to destination country" for almost a month. Here's the kicker- the tracking automatically updates to the time and date every time I or anyone...

My package has been stuck on "in transit to destination country" for almost a month. Here's the kicker- the tracking automatically updates to the time and date every time I or anyone clicks into the tracking link. Therefore preventing the sender from opening a missing package investigation as the tracking is technically "updating"

 – About 1 Week ago.

Distribution from the Cincinnati Hub must be terrible. Have a package that has set there on 'hold' due to weather for the last 5 days with no projected time for movement again or ETA...

Distribution from the Cincinnati Hub must be terrible. Have a package that has set there on 'hold' due to weather for the last 5 days with no projected time for movement again or ETA available. Somehow USPS, UPS and FedEX have been delivering through all the snow and ice somehow but DHL has fallen directly on their face.

 – About 1 Week ago.

I ordered some of that Magic Spoon cereal over a week ago, and the DHL tracking says it hasn’t moved from its Cincinnati location in a week. Are they all taking the week off?? Did you people put my...

I ordered some of that Magic Spoon cereal over a week ago, and the DHL tracking says it hasn’t moved from its Cincinnati location in a week. Are they all taking the week off?? Did you people put my box in a corner and forget about it?? Seriously, who even uses DHL? I’ll pay an extra $20 for shipping if you just do it through UPS or the postal service. Even the postal service doesn’t take this long!

 – About 1 Week ago.

Since 17/02/2021 the package with the courier! Are they taking it home? Is he Santa waiting for Christmas to deliver it?...

Since 17/02/2021 the package with the courier! Are they taking it home? Is he Santa waiting for Christmas to deliver it?

 – About 1 Week ago.

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 – About 2 weeks ago.

What the Heck! I have had good luck with DHL in the past but they appear to be a mess right now. I had a package shipped from China, it go picked up from the mfg, put on a plane and delivered to...

What the Heck! I have had good luck with DHL in the past but they appear to be a mess right now. I had a package shipped from China, it go picked up from the mfg, put on a plane and delivered to Cincinnati all within 48 hours. Then it set in Cincinnati for 6 day for whatever lame ass reason, then mistakenly shipped to Boston where once again, it has now sat for 3 days with no reason, except on hold. When you call support, if you can actually talk to someone, they say we will call you back in 2 hours... I have never received a call. If you use the Chat from their phone app, you can sometimes talk to someone, but usually just gets dropped, like the calls. I have received a text message or two, but all they say is we will update you tommorow..... day after day. PULL YOUR HEADS OUT OF YOUR ASS!

 – About 2 weeks ago.

my package has been sitting in Cincinnati for 9 days on hold because of weather and not moving. There has been maybe 1 or 2 days of actual snow in this part of the country. I am starting to think...

my package has been sitting in Cincinnati for 9 days on hold because of weather and not moving. There has been maybe 1 or 2 days of actual snow in this part of the country. I am starting to think they lost it the package.

 – About 2 weeks ago.

Anytime I have a package that is taking an excessive amount of time and I call into these companies to find out why, DHL is behind it.
As part of my insurance I get money to spend on an over the...

Anytime I have a package that is taking an excessive amount of time and I call into these companies to find out why, DHL is behind it.
As part of my insurance I get money to spend on an over the counter website and on that website said they will ship within 48 hours however upon calling customer service because it's been nearly a month they said it will take 21 days to get to you and they use DHL. 21 days to receive a package is ridiculous I can get packages faster from other countries just using regular shipping.
DHL doesn't even really deliver packages and they hand them off to the USPS. They are an extremely slow middleman and I don't understand why companies use them.
Sadly too many websites that use DHL doesn't let people know if they use DHL because if I knew that they use DHL I wouldn't even bother ordering other then this over the counter service.

 – About 2 weeks ago.

One more thing, their tracking system is outdated!!!!...

One more thing, their tracking system is outdated!!!!

 – About 2 weeks ago.

So!!! Apparently DHL Ontario are not aware they are in Canada, and a snow suddenly disrupted their delivery for 2 days!!! Made a mistake and changed the address, sorry to a depot!!! And still...

So!!! Apparently DHL Ontario are not aware they are in Canada, and a snow suddenly disrupted their delivery for 2 days!!! Made a mistake and changed the address, sorry to a depot!!! And still they've said the "adverse weather hindered them from deliver". Customer service answers very fast, but are lazy and trying to do the least possible.
Why????

 – About 2 weeks ago.

I ordered a couple of vinyl from sacred records from brooklyn last month. No tell me, logistically speaking, NY has some pretty great supply chains that optimize parcel delivery but going through dhl...

I ordered a couple of vinyl from sacred records from brooklyn last month. No tell me, logistically speaking, NY has some pretty great supply chains that optimize parcel delivery but going through dhl hasz taken almost a month to get my parcel delivered here in canada. I know the pandemic is an issue but I've just received a package from Chicago through Dais just today 2 weeks after I ordered the Sacred records order. DHL is utter garbage with the eternal 'in transit' status. At this rate, my package from the UK will get here sooner through its uk post and that's overseas!

 – About 2 weeks ago.

God damn DHL's service is so slow! It was stuck in Cincinnati for 5 f%@king days and I paid for express shipping! Then after finally moving to Orlando, they say it's late due to "force...

God damn DHL's service is so slow! It was stuck in Cincinnati for 5 f%@king days and I paid for express shipping! Then after finally moving to Orlando, they say it's late due to "force majure due to weather". Wish I went with Fedex or UPS.

 – About 2 weeks ago.

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 – About 2 weeks ago.

My packaging coming from Beirut to DC Washington. After delay in Europe it has arrived to Cincinnati hub - OH, After 2 days. Routed through NY. After two days sent back to OH till now....

My packaging coming from Beirut to DC Washington. After delay in Europe it has arrived to Cincinnati hub - OH, After 2 days. Routed through NY. After two days sent back to OH till now.

 – About 2 weeks ago.

Ordered a package from Helsinki to West Fargo. Has been ping-ponging around back and forth between Omaha and Cincinnati for days. It now has left Cincinnati 3 days ago with no word on where it is...

Ordered a package from Helsinki to West Fargo. Has been ping-ponging around back and forth between Omaha and Cincinnati for days. It now has left Cincinnati 3 days ago with no word on where it is going or why it hasn't arrived at a facility in 3 days.

 – About 2 weeks ago.

First time using DHL. Package that was supposed to arrive within the next couple of days is now back to the very end of the month! What the f%@k? I ordered this before all the crazy weather started...

First time using DHL. Package that was supposed to arrive within the next couple of days is now back to the very end of the month! What the f%@k? I ordered this before all the crazy weather started happening

 – About 2 weeks ago.

I ordered some items, which I checked and even emailed customer service to verify it was being shipped from the US, nothing against China, I just want my items quickly... and then find out it's...

I ordered some items, which I checked and even emailed customer service to verify it was being shipped from the US, nothing against China, I just want my items quickly... and then find out it's being shipped from China. Then find out DHL is the one with the items. Nooooooo. So tracking is currently on entry number 25! Finally arrived in New York, then Cincinnati. I'm in Tennessee so I'm thinking a few more days at most. Checked today and its in f%@king Ontario Canada. Ordered Feb 5th, supposed to be here on Feb 9th, today is Feb 13th and there is no available expected delivery date now. I'm not sure there is a single delivery service thats worth a damn anymore.

 – About 2 weeks ago.

International seller shipped my package via Express, which has been held up in Cincinnati Hub after "clearance processing complete" for over 10 days now. Contacted them about delay only to be...

International seller shipped my package via Express, which has been held up in Cincinnati Hub after "clearance processing complete" for over 10 days now. Contacted them about delay only to be given the "weather conditions" excuse. That's fine, DHL. Go into hibernation and stay there. Your company can't seem to handle tasks that require brain activity anyway.

 – About 2 weeks ago.

Weather Delays when no weather issues!? Shipped an express next day package on Monday (Feb 8,2021) that went through their Cincinnati hub. Weather issues existed for Tuesday and Wednesday, but...

Weather Delays when no weather issues!? Shipped an express next day package on Monday (Feb 8,2021) that went through their Cincinnati hub. Weather issues existed for Tuesday and Wednesday, but package is still being held. Contacted several people, including their "Straight to the Top!" contact option, which is a joke! All I have received is pacifying responses with continued response that the issue is due to weather, when there have been no weather issues since Wednesday. In addition, I question why passenger flights were flying in and out of Cincinnati without issue since Monday.

 – About 2 weeks ago.

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 – About 2 weeks ago.

Waiting for a package that was sent out from my south Florida and I live in north Florida. It’s been a week and today I get a notification that my package is 4 hours deep into Georgia. How does this...

Waiting for a package that was sent out from my south Florida and I live in north Florida. It’s been a week and today I get a notification that my package is 4 hours deep into Georgia. How does this make any sense?!! DHL IS AWFUL!

 – About 3 weeks ago.

Every single time a company uses DHL to ship an item it always gets delayed and arrives way later than it’s supposed to. Seriously how does a company f- up this bad?...

Every single time a company uses DHL to ship an item it always gets delayed and arrives way later than it’s supposed to. Seriously how does a company f- up this bad?

 – About 3 weeks ago.

The shipping was 26 dollars it’s been more than a week it’s moved from Romania to Hungary and is on hold again for 26 dollars and the shipment is like the size of a keyboard (its not a keyboard...

The shipping was 26 dollars it’s been more than a week it’s moved from Romania to Hungary and is on hold again for 26 dollars and the shipment is like the size of a keyboard (its not a keyboard but it’s around the size of a small one)

 – About 4 weeks ago.

This is my first time having to use DHL and it’s been awful. The company I purchased a snack box from only used dhl and my package has been put on hold twice. The second time is because we had a...

This is my first time having to use DHL and it’s been awful. The company I purchased a snack box from only used dhl and my package has been put on hold twice. The second time is because we had a snow storm two days ago. It got put on hold the night after the storm. The roads were plowed and everything was fine, got my fedx package and my usually daily mail. But dhl apparently can’t deliver my snacks even though every other shipping company is doing their jobs. I swear my snacks are going to be expired by the time I get them. And I emailed them being told I need to wait one Business day. Are you serious?? And lets not get my started on how much it costed me to use them. The price of the item was roughly $37-38 with tax. It ended up costing me more like $50. I hate dhl and I hope I never have the misfortune of having to use their services again.

 – About 4 weeks ago.

Ordered a gift for my friend, it took 4 goddamn months for it to reach him. Just a day before it did, DHL asked me to pay ridiculously high import fees. The item I ordered costed $35, the priority...

Ordered a gift for my friend, it took 4 goddamn months for it to reach him. Just a day before it did, DHL asked me to pay ridiculously high import fees. The item I ordered costed $35, the priority shipping fees were $10, and the import fees DHL asked me to pay got up to $64. I paid them out of frustration and because I wanted my friend to finally have the gift. I shouldn't have, when the delivery man arrived at my friend's door, he asked him to pay the fees again. My friend told him they had already been paid but the delivery man insisted they were not. My friend had to decline the gift and I'm still waiting for my refund.
I've also heard people say they do NOT refund import fees and they tell their delivery men to keep the packages for themselves if the customers decline them.
Horrible company playing a massive scam.

 – About 4 weeks ago.

Bought a repro Medieval helmet from a seller in India. It got to the US in three days. After arriving in the US, it took DHL a MONTH to get it to me in Massachusetts. ...

Bought a repro Medieval helmet from a seller in India. It got to the US in three days. After arriving in the US, it took DHL a MONTH to get it to me in Massachusetts.

 – About 1 Month ago.

DHL delivered my package across the street down the way to another house... I'm glad they didn't take it inside and open it. Thank God for the picture that they took of the delivery I figured...

DHL delivered my package across the street down the way to another house... I'm glad they didn't take it inside and open it. Thank God for the picture that they took of the delivery I figured out which house it was it was still sitting outside all night apparently.

 – About 1 Month ago.

They suck suck suck!!! My order shipped Jan 9th, arrived in my state at their facility Jan 16th and has NO update since then. It’s Jan 27th today. Delivery in 4-8 days is total My butt! Liars!!!...

They suck suck suck!!! My order shipped Jan 9th, arrived in my state at their facility Jan 16th and has NO update since then. It’s Jan 27th today. Delivery in 4-8 days is total My butt! Liars!!!

 – About 1 Month ago.

I ordered back early November from DHL and I STILL need to clear it no matter how many times I tried to! My last 1 I needed a detailed description of what's in the box from every thing in the...

I ordered back early November from DHL and I STILL need to clear it no matter how many times I tried to! My last 1 I needed a detailed description of what's in the box from every thing in the package and every lash name cause I'm pissed, they've had it for almost 3 months and they're still holding it. I paid $80 for them to take a package that's not even 1 pound. DHL is ridiculous!! Slow customer service and slow delivery. I HATE DHL I hope they go out of business

 – About 1 Month ago.

Same story as everyone else. They say they delivered my package. We were home all day since we are in a lockdown and doing homeschool and I checked my porch camera and they did not even attempt to...

Same story as everyone else. They say they delivered my package. We were home all day since we are in a lockdown and doing homeschool and I checked my porch camera and they did not even attempt to deliver anything. This is really really bad. I would never choose to use them but the seller that I used apparently uses them so here we are. I am still waiting for them to respond to my email.....worst company ever.

 – About 1 Month ago.

DHL is a piece of shit! EVERY package I need to pay more. No other company does this. FedEx, UPS etc, even USPS is slow as balls but still avoids this. If DHL was to go under or their CEO have a heart...

DHL is a piece of shit! EVERY package I need to pay more. No other company does this. FedEx, UPS etc, even USPS is slow as balls but still avoids this. If DHL was to go under or their CEO have a heart attack I would have no remorse.

 – About 1 Month ago.

WHERE IS MY PACKAGE!??! STUCK IN ST. LOUIS DHL - AKA THE LAND OF THE DEAD. WHAT THE HELL IS GOING ON ST. LOUIS JUST GIVE THE GODDAMN PACKAGE TO USPS!!!!...

WHERE IS MY PACKAGE!??! STUCK IN ST. LOUIS DHL - AKA THE LAND OF THE DEAD. WHAT THE HELL IS GOING ON ST. LOUIS JUST GIVE THE GODDAMN PACKAGE TO USPS!!!!

 – About 1 Month ago.

Package from California to Tennessee. DHL has had it for a week. Why do US shippers, knowing they’re shipping within the US, use DHL? It’s a pain in the ass service because DHL likes delaying...

Package from California to Tennessee. DHL has had it for a week. Why do US shippers, knowing they’re shipping within the US, use DHL? It’s a pain in the ass service because DHL likes delaying pkgs and then lies about delivering them.

 – About 1 Month ago.

My packages say 'delivery attempted - recipient not at home, note left" but someone was home, they just didn't ring the doorbell and I checked my mailbox no note. Then it said arrived at...

My packages say 'delivery attempted - recipient not at home, note left" but someone was home, they just didn't ring the doorbell and I checked my mailbox no note. Then it said arrived at post office but doesn't specify which one. Later on in the day it says another delivery attempt BUT THEY ARE NOT RINGING THE DOORBELL. ARE THEY EVEN GETTING OUT OF THE CAR? Please I just want my f%@king package. It would be easier if you just left it at my local post office and I could get it instead of just stopping by and updating the tracking to say you attempted. This is bullshit.

 – About 1 Month ago.

DHL Absolutely sucks donkey balls. It whipped around the entire world and Pacific in 1 week (somehow, I know crazy right?) and then went to a town an hour away. 4 f%@king days later AND NOTHING....

DHL Absolutely sucks donkey balls. It whipped around the entire world and Pacific in 1 week (somehow, I know crazy right?) and then went to a town an hour away. 4 f%@king days later AND NOTHING. "TENDERED TO DELIVERY SERVICE PROVIDER" - I call bullshit!

 – About 1 Month ago.

DHL tracking numbers never work. I don't know why they offer this service. They generate a random number and call it a tracking number to make us feel like our shipment is secure and safe. My...

DHL tracking numbers never work. I don't know why they offer this service. They generate a random number and call it a tracking number to make us feel like our shipment is secure and safe. My package is somewhere between China and the US. I might see it in 2021 or never. The last couple of things ordered and was shipped by DHL never showed. I ordered from Newegg purposely to avoid shipping from China and I get this crap. Might as well ordered from Wish or burned a $20 in a slot machine. I would have had a better chance of getting what I paid for with the slot machine.

 – About 1 Month ago.

Dhl sent me an email saying they are charging me taxes, and it’s more expensive than the products I bough. I have 2 days to pay the tax invoice otherwise they will start the abandoned item process...

Dhl sent me an email saying they are charging me taxes, and it’s more expensive than the products I bough. I have 2 days to pay the tax invoice otherwise they will start the abandoned item process and it could end up in destroying my items. Unreal

 – About 1 Month ago.

Two separate packages mailed from Germany to the US on Nov 17th... it's now Jan 16th and the status says IT'S STILL IN GERMANY!!! I could have sailed a boat over there and gotten it...

Two separate packages mailed from Germany to the US on Nov 17th... it's now Jan 16th and the status says IT'S STILL IN GERMANY!!! I could have sailed a boat over there and gotten it quicker!!!??? Not only that, my family paid EXTRA for fast shipping. DHL has got to be the most pathetic shipping company I have ever dealt with!! RUN from this company as fast as you can!!!

 – About 2 months ago.

My package started shipping on December 1st and finally it got to the next town over from me on January 9th. It’s now January 13th and they still haven’t delivered the package which is like 2 km...

My package started shipping on December 1st and finally it got to the next town over from me on January 9th. It’s now January 13th and they still haven’t delivered the package which is like 2 km away

 – About 2 months ago.

I ordered an item from Germany, shipped on 1st of December 2020, we are on January 13 2021 and is still on route. Are you joking me????? Of course it is lost or stolen. But DHL keeps displaying nice...

I ordered an item from Germany, shipped on 1st of December 2020, we are on January 13 2021 and is still on route. Are you joking me????? Of course it is lost or stolen. But DHL keeps displaying nice info. Good for them. Hmmmmm. I had to make a complain to PayPal in order to get my money back, horrible!!! In the end I won the case. Be careful of high value parcels because they are the best targets for hungry DHL employees. Also I never thought PayPal will delay me so much. I had to fight also with them.

My advice in the end, buy expensive things LOCO, face to face in stores, maybe will be more expensive, but at least you are in control. You could be very well cheated, lied by DHL, sellers, PayPal, banks etc nowadays. I could not believe that Internet will become a jungle in 2021 for e-commerce!

 – About 2 months ago.

It took 9 days to move a package from Chicago to St. Louis. According to Google Maps, I could have walked from St. Louis to Chicago AND BACK in that amount of time. DHL SUCKS!...

It took 9 days to move a package from Chicago to St. Louis. According to Google Maps, I could have walked from St. Louis to Chicago AND BACK in that amount of time. DHL SUCKS!

 – About 2 months ago.

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 – About 2 months ago.

I have all my packages shipped to a UPS Store. DHL sends me a message today that they are unable to deliver the package because “nobody was home.” This is bs. The UPS store closes at 7pm and...

I have all my packages shipped to a UPS Store. DHL sends me a message today that they are unable to deliver the package because “nobody was home.” This is bs. The UPS store closes at 7pm and the notification hit at 5:30pm

 – About 2 months ago.

I hate dhl, they never update the shipping status. Just goes from shipped then nothing and eventually the package shows up .. weeks later...

I hate dhl, they never update the shipping status. Just goes from shipped then nothing and eventually the package shows up .. weeks later

 – About 2 months ago.

Package due to be delivered today with signature required. Been here all day within 12 feet of the front door. Just checked the tracking - delivered they say. Bull. No sign of it and the official...

Package due to be delivered today with signature required. Been here all day within 12 feet of the front door. Just checked the tracking - delivered they say. Bull. No sign of it and the official proof-of-delivery has an empty "signed for" space. Liars. NEVER, EVER, EVER AGAIN.

 – About 2 months ago.

Shame on any merchant that uses DHL...

Shame on any merchant that uses DHL

 – About 2 months ago.

It’s been over a month my husband sent me some really expensive gifts gucci bag apple watch balenciaga’s shoes and some other stuff through dhl and when i emailed them they’re keep saying...

It’s been over a month my husband sent me some really expensive gifts gucci bag apple watch balenciaga’s shoes and some other stuff through dhl and when i emailed them they’re keep saying there’s no package with my name can anyone please help me I’m so worried it was my first birthday gift from my husband after my nikkah😭😭

 – About 2 months ago.

ordered an $8 popsocket that shipped with dhl and was charged $100 in customs fees...

ordered an $8 popsocket that shipped with dhl and was charged $100 in customs fees

 – About 2 months ago.

Package was to be delivered dec 24th, i monitored the updates all day with the app, nothing comes up. At teh end of the day, system updates stating a failed delivery attempt and they left a notice. ...

Package was to be delivered dec 24th, i monitored the updates all day with the app, nothing comes up. At teh end of the day, system updates stating a failed delivery attempt and they left a notice. NO NOTICE @ MY MAILBOX OR DOOR. Ive been trying to call on the 24th and today, but apparently there's been an ongoing company meeting, to call back in one hour... Clearly they refuse to deal with customers service issues/escalation at this time and they prefer to avoid it completely with an automated message. Unbelievably poor service. the worst carriers of all time, how does anyone still use them, and how the hell are they still operating?

 – About 2 months ago.

Package was originally supposed to be delivered on 12/23/2020 and they couldn’t make it due to weather. Understandable. Was told that it would be shipped to me today. It’s 5pm, I called the...

Package was originally supposed to be delivered on 12/23/2020 and they couldn’t make it due to weather. Understandable. Was told that it would be shipped to me today. It’s 5pm, I called the company and asked when it would be here as it’s a gift. DHL said that the package won’t be delivered today, and it will be delivered on the 29th.
Really?! This is frustrating. If I don’t get that package on the 29th I will go full on Karen and call them back.

 – About 2 months ago.

It’s been 30 days since I have ordered my package. 30 days....

It’s been 30 days since I have ordered my package. 30 days.

 – About 2 months ago.

My fiance's engagement ring was supposed to get here last week. I understand it's the holidays and shipping issues are crazy, but that doesn't excuse that myself and two other people have...

My fiance's engagement ring was supposed to get here last week. I understand it's the holidays and shipping issues are crazy, but that doesn't excuse that myself and two other people have been sitting in the living room all afternoon watching the front door with our blinds wide open and NOBODY has tried to deliver the ring, and yet I still get a text saying the delivery was attempted this afternoon but nobody was home! f%@king unbelievable.

 – About 2 months ago.

Getting a package from point A to point B. Simple, right? NOT FOR DHL!...

Getting a package from point A to point B. Simple, right? NOT FOR DHL!

 – About 2 months ago.

Update... My package was supposed to be delivered by the end of day 5 days ago on a Thursday. It did not arrive. I called end of day they told me it was never put on a truck and would be delivered...

Update... My package was supposed to be delivered by the end of day 5 days ago on a Thursday. It did not arrive. I called end of day they told me it was never put on a truck and would be delivered end of day friday. Friday morning tracking was updated to show delivery end of day friday. Mid day I noticed tracking was not updating so I called to verify it was on a truck and would arrive by end of day. Customer service assured me it was on a truck and would arrive. 7pm I called again because the package was not here. Explained my situation to the rep. They just kept telling me the package would be there end of day friday. I told her I wanted more information, I have already heard that line more than a few times. She then transferred me back into general queue. the next customer service listened to me vent and then told me the package would be there by end of the day(8pm). At this point it was 7:45pm. I asked if I could expect it in the next 15 minutes because no one could even verify it was even on a truck. She transferred me again into the general queue. To my surprise the next guy actually gave me some info. He said he didnt understand why I had been told it would arrive at the end of the day. There system shows the package was still in customs and had never been put on the truck. I asked what I needed to do to get the package delivered. he told me I would need to talk to someone in customs and they would need to call me the following monday... Monday I didnt hear from anyone. 4:30pm Monday I called to find out where my package was and why no one had contacted me. They told someone would call me tomorrow but they would also transfer me to speak to someone else. Been on hold currently for 47Minutes. I just want my package.

 – About 2 months ago.

Beware, DHL opens letter-sized envelopes (with and old rare collectible postcard inside) and sniffs inside, then the unbelievable thing happens, they email me saying they have confiscated the...

Beware, DHL opens letter-sized envelopes (with and old rare collectible postcard inside) and sniffs inside, then the unbelievable thing happens, they email me saying they have confiscated the "goods" and will not refund my €50 shipping charge... They gave me one option, to fly about 3000 km to their warehouse and pick it up myself. They applied "Other Manufactured Items" to this item, which they say are not allowed to send via DHL! They say if I don't pick it up within this month they will "destroy the contents". Then after 8 months of negotiations with DHL (mostly no replies), (after they realized they were wrong!) they offered to me to return my valuable collectible via Sea Mail, which took 6 months to be received (in a damaged condition). I have never was able to receive my €50 shipping charge from DHL which they denied a refund of, even if finally they turned out to be wrong. Why this has happened? Because the postcard depicted an old paper money, which was not currency, yet the DHL fools decided it was currency (banknote)! How are we supposed to continue our postcard collecting hobby if DHL are acting like thieving NAZIS!?

 – About 2 months ago.

Letter with my passport was sent to me via DHL within the EU countries 3 weeks ago. Nothing so far and tracking shows only "accepted" record. I need the passport before Christmas which is 3...

Letter with my passport was sent to me via DHL within the EU countries 3 weeks ago. Nothing so far and tracking shows only "accepted" record. I need the passport before Christmas which is 3 days away! I though sending it via DHL (or FEDEX) would take just a couple days! Vacation and Xmas ruined plus I am out a large amount of money I paid DHL...

Now let's look who DHL really are. Visit the following page:

https://www.dhlexpress.be/en/shipping-and-receiving/your-package-hasnt-arrived-heres-what-to-do/

The page leads to nowhere and there is no text on that page. I've seen DHL website before and I never felt I should trust this German company. Their USA branch has been bankrupt for many years now. It's time for DHL to go away.

So here's what you do: never use DHL ever again. Forget that this company exists.

 – About 2 months ago.

DHL is the worst kind of shit. Today I was having breakfast and I received an email that they couldt find me at home. I live on the second floor and I just saw the delivery truck to take off. f%@k...

DHL is the worst kind of shit. Today I was having breakfast and I received an email that they couldt find me at home. I live on the second floor and I just saw the delivery truck to take off. f%@k YOU! They didn't ring the doorbell or call me on my phone and this was the third time of this stunt. Another thing is that in the email they say that they will try to deliver my package during the day. No specific time or just an estimation or anything. Sometime today. It's like I'm a f%@king peasant who have to pray for the DHL gods to deliver it when I'm not busy with meeting in the home office.
Okay, I realized that I'm overreacting, maybe I can call them and clarify my situation. Looking up the number on my phone but the site redirects me and unusable and designed by a child high on meth. I open the page on my laptop and I could find the phobe number from the source code(!). It looks like that they wanted to hide away the customer support number carefully. It's saturday, I call the number. Suffer through the menu, finaly selevted the point where I can speak with someone from support. Ok. I type in my delivery number, but after thatI got really pissed. It said, try again in the business hours. Try again... COULDN'T YOU JUST SAY THIS BEFORE I VENTURE THROUGH THE MENU AND DISCONNECT IMMEDIATELLY?
DHL IS A f%@kING DISASTER, THEY DESERVE PUBLIC SHAMING AND GOING OUT OF BUSINESS!!!
f%@k YOU DHL!!! ROT IN HELL YOU PIECE OF SHIT!!!

 – About 2 months ago.

DHL Sucks! got a package from Italy to US Hub in 1 day but has been sitting in the US HUB (1 hour form my location) for 3 days now. They just keep updating the tracking to say expected delivery to...

DHL Sucks! got a package from Italy to US Hub in 1 day but has been sitting in the US HUB (1 hour form my location) for 3 days now. They just keep updating the tracking to say expected delivery to end of day as each day passes. Call customer service and no one can tell me where the package is just that it will be delivered by end of day. Each day it does not show and when you call they say the same thing, "End of day today".

 – About 2 months ago.

DHL is honestly one of the shittiest package carriers and in general one of the shittiest companies there is. It’s taken three weeks, THREE WEEKS for a letter, not a package, but a small padded...

DHL is honestly one of the shittiest package carriers and in general one of the shittiest companies there is. It’s taken three weeks, THREE WEEKS for a letter, not a package, but a small padded envelope to travel from Dallas TX, to Denver, CO. That’s absolutely ridiculous. I could walk from Dallas to Denver and still get there faster.

 – About 2 months ago.

HORRIBLE SERVICE! I stayed home to collect the package. I saw my package was with the delivery driver so I was waiting at home all day long. Next, I track package and the morons claim that they...

HORRIBLE SERVICE! I stayed home to collect the package. I saw my package was with the delivery driver so I was waiting at home all day long. Next, I track package and the morons claim that they attempted delivery but no one was home. The truth is that they want you to pay the tax prior to delivery, but they are too dumb to properly communicate that on their website. Choose ANY other courier service, not sure who can be worse. Even Canada Post is better.

 – About 2 months ago.

Waiting for a package that's going to be a Christmas gift. The day I placed the order (over a week ago), DHL tracking stated, "Shipping information received," and my Orders page on Amazon...

Waiting for a package that's going to be a Christmas gift. The day I placed the order (over a week ago), DHL tracking stated, "Shipping information received," and my Orders page on Amazon indicated the package would arrive today. It didn't arrive and there are no updates to the shipping status. How is this shitty, shitty, shitty, shitty company still in business?

 – About 3 months ago.

My package has gone back and forth between two cities in germany (i'm in france) , and they won't answer my mail
f%@k you, you've had the package since Tuesday and it's still not...

My package has gone back and forth between two cities in germany (i'm in france) , and they won't answer my mail
f%@k you, you've had the package since Tuesday and it's still not moving

 – About 3 months ago.

I was told a that a package by the original company had been shipped on Thursday, and I attempted to track it on Friday. Got a message on the DHL site saying it had been delayed and would be delivered...

I was told a that a package by the original company had been shipped on Thursday, and I attempted to track it on Friday. Got a message on the DHL site saying it had been delayed and would be delivered on next working day. Next day, Saturday, system says, "it appears we have not received item from sender" though it is logged on their own systemas having been collected on Thursday at 16.54! Meanwhile, I have customers waiting for products, and I can offer them no assurances. Frustrating.

 – About 3 months ago.

I Pre-ordered Cyberpunk 2077 trough amazon, the package was supposed to get here by the 11th, one day after release, I was okay with that.
Using their tracker I can see the game is aldredy in...

I Pre-ordered Cyberpunk 2077 trough amazon, the package was supposed to get here by the 11th, one day after release, I was okay with that.
Using their tracker I can see the game is aldredy in my city but they say they can't find my address even tough is the same address I been using to buy other things trough amazon and other companies always deliver the packages without problem.
I chosse to get the package myself to cut out DHL from the delivery, but now they say the package is not gonna be avalible thill the 14th.
The package is already in my city why do I have to wait to go get it from them. DHL f%@king sucks.

 – About 3 months ago.

EVeryone complaining about late deliveries...how about DHL not even picking up the package? Ordered next day courier service for a care package to be delivered to a location 40 miles...

EVeryone complaining about late deliveries...how about DHL not even picking up the package? Ordered next day courier service for a care package to be delivered to a location 40 miles away...couldn't deliver myself due to lockdown restrictions..(in the UK).. not 1 driver turned up to pick up the package for 4 consecutive days!! they then had the cheek to say that collection was attempted on the 2nd day despite no card being left. We are a B&B owner so are onsite 24/7 and at no time did a DHL courier show up...Worst... well ..nonexistent..service ever

 – About 3 months ago.

This excuse for a company really needs a big class action suit for consistently overcharging with express delivery promises that it knows it can't deliver....

This excuse for a company really needs a big class action suit for consistently overcharging with express delivery promises that it knows it can't deliver.

 – About 3 months ago.

Ordered an item November 13th and now with it being December 9th I still haven't received my package. Other shippers only take a week to deliver to my house!...

Ordered an item November 13th and now with it being December 9th I still haven't received my package. Other shippers only take a week to deliver to my house!

 – About 3 months ago.

2 weeks for a laptop battery to go from WA to NC. Ridiculous....

2 weeks for a laptop battery to go from WA to NC. Ridiculous.

 – About 3 months ago.

DHL should be banned from being called a courier or delivery company. This is the ultimate MISDELIVERY company. Delivered by packaged to completely wrong building and sent me a text...

DHL should be banned from being called a courier or delivery company. This is the ultimate MISDELIVERY company. Delivered by packaged to completely wrong building and sent me a text "delivered". Go find where it is. If they didn't deliver it to you it could be absolutely anywhere they like.

 – About 3 months ago.

DHL ecommerce, my parcel has Not moved in 1 week. What kind of service do they operate on. I often buy from US and it takes an average for parcel to reach my doorstep a week, some times less depending...

DHL ecommerce, my parcel has Not moved in 1 week. What kind of service do they operate on. I often buy from US and it takes an average for parcel to reach my doorstep a week, some times less depending on location in States.
How they survive in such a competitive business is beyond me.
Gotta be worst shipping/ couriers I have misfortune of met.

 – About 3 months ago.

Stay home to sign for an international package. By the evening, I wondered where it was. Opened the front door and it was there. SIGNATURE REQUIRED. Screw you, DHL....

Stay home to sign for an international package. By the evening, I wondered where it was. Opened the front door and it was there. SIGNATURE REQUIRED. Screw you, DHL.

 – About 3 months ago.

A week from WA to NC and they still haven't passed it on to USPS...

December 5, 2020, 6:15 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
RALEIGH, NC 27615

A week from WA to NC and they still haven't passed it on to USPS...

December 5, 2020, 6:15 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
RALEIGH, NC 27615
Shipping Partner: DHL ECOMMERCE
Your item arrived at a shipping partner facility at 6:15 pm on December 5, 2020 in RALEIGH, NC
27615. This does not indicate receipt by the USPS or the actual mailing date.

November 28, 2020, 4:23 am
Departed Shipping Partner Facility, USPS Awaiting Item
SUMNER, WA 98390
Shipping Partner: DHL ECOMMERCE

This is DOMESTIC for f's sake.

 – About 3 months ago.

I was sent an international package from India to the US. The shipper used my old address and I wanted to reschedule delivery for a different day. Their online system won't let you do both. I...

I was sent an international package from India to the US. The shipper used my old address and I wanted to reschedule delivery for a different day. Their online system won't let you do both. I changed the address okay. Then I went back and requested a new date and it reverted the address back to the original (wrong) one. So I called DHL and was told it was impossible to make more than one change. F**king insane. Whenever someone sends me something by DHL, my heart sinks. I have never, ever had a straightforward shipment with them and that's going back to at least 2005.

 – About 3 months ago.

worst delivery service !how do the survive?ordered a product online arrived extremely fast but not to me ,I was given a sticker ,after countless hours on the phone a redeliver date. at delivery time a...

worst delivery service !how do the survive?ordered a product online arrived extremely fast but not to me ,I was given a sticker ,after countless hours on the phone a redeliver date. at delivery time a missed phone call.countlss hours on the phone to find out they want duty money.once again on the phone through a dozen different numbers.finaly was able to give them money.now a reschedule ? not this time .I arranged to pick it up instead.at least I will get my package a week late . horrible experience.how can amazon bring it to my door effortlessly?

 – About 3 months ago.

9 days stuck in export center and no movement. Very expensive package, getting worried now....

9 days stuck in export center and no movement. Very expensive package, getting worried now.

 – About 3 months ago.

My package is stuck in the export centre in Cologne since last Thursday morning, the 26th of November. No movement whatsoever. When I contact the customer service to ask what is going on I just get a...

My package is stuck in the export centre in Cologne since last Thursday morning, the 26th of November. No movement whatsoever. When I contact the customer service to ask what is going on I just get a copy of the status and the statement that I can expect the package in 8 to 14 WORKING days and it only has to go from Germany to Ireland. I asked them twice with different questions and twice I got the exact same email which did not answer my question. As it's a rather expensive content, I am getting worried now, especially as I ordered a package from Germany a day later than this one and that one arrived the day before yesterday. Guess UPS is better than DHL.

 – About 3 months ago.

Very bad service. Its more than 2 month my parcel is just hold on clearance in New Delhi.. f%@k dhl...

Very bad service. Its more than 2 month my parcel is just hold on clearance in New Delhi.. f%@k dhl

 – About 3 months ago.

Worst experience ever!!!! They are holding on to my medication despite giving them the all the relevant information for clearance!!!! Its been 3 Days!!!!!
I am angry! very upset😡 ...

Worst experience ever!!!! They are holding on to my medication despite giving them the all the relevant information for clearance!!!! Its been 3 Days!!!!!
I am angry! very upset😡

 – About 3 months ago.

Ive ordered 4 packages using dhl and every experience has been complete shit. The first time, they charged me $40 for a package. After i paid they continued to hold my package and stated that i need...

Ive ordered 4 packages using dhl and every experience has been complete shit. The first time, they charged me $40 for a package. After i paid they continued to hold my package and stated that i need to pay still. When i was talking to the costumer service, she had so much attitude and definitely took her time with fixing the issue. They arent clear at all about which package is which and it makes it so complicated to pay all these different bills. I just spent the last hour trying to organize and manage through all my different package payments (as i ordered 3) and some they sent on text and others to my email. On top of this they cant wait a f%@king week for a goddamn payment. And every package ive ordered with them has been delayed and never on time

 – About 3 months ago.

Paid for 2-day service from Bangkok to San Diego. The package has now been stuck with DHL in San Diego for 5 days. Talk to DHL on the phone and they got attitude with me and started making excuses....

Paid for 2-day service from Bangkok to San Diego. The package has now been stuck with DHL in San Diego for 5 days. Talk to DHL on the phone and they got attitude with me and started making excuses. They even started saying that my signature release meddled with the delivery process.

 – About 3 months ago.

Bad experience in uploading kyc

Struggling from 28 August 2020

Still in custom's hold in Bangalore ...

Bad experience in uploading kyc

Struggling from 28 August 2020

Still in custom's hold in Bangalore

 – About 3 months ago.

I am from India

I have uploaded my kyc manner times, but it's still in custom's hold from August 28 year 2020 in Bangalore

No proper response from Customer...

I am from India

I have uploaded my kyc manner times, but it's still in custom's hold from August 28 year 2020 in Bangalore

No proper response from Customer Care and kyc team


Very bad experience ever

 – About 3 months ago.

DHL is not that bad... They fly across the world in just a few hours, the problem is the people that colaborate with them...






.
console.log(1)...

DHL is not that bad... They fly across the world in just a few hours, the problem is the people that colaborate with them...






.
console.log(1)

 – About 3 months ago.

Have been waiting for a week now, with my parcel stuck in export center Radefeld, Germany for three days. There is no customer service, no one to contact. Looks like this postal service fails to...

Have been waiting for a week now, with my parcel stuck in export center Radefeld, Germany for three days. There is no customer service, no one to contact. Looks like this postal service fails to deliver fast.

 – About 3 months ago.

How f%@king incompetent can you be. I live in Germany and I bought a 4k camera from a private seller who lived about 2 hours away by car. Dhl decided it would make sense if they send it 7 hours south...

How f%@king incompetent can you be. I live in Germany and I bought a 4k camera from a private seller who lived about 2 hours away by car. Dhl decided it would make sense if they send it 7 hours south to south Germany where they informed me that my "packet is out for delivery". Yea I'm sure it is Dhl. I can't wait for Herr or Frau Dingelhop delivery douche to realize that it isn't in the right city. These mother f%@kers don't take responsibility for anything. They just send it back and make the person pay for a second shipping even though the error was on their end.

 – About 3 months ago.

Why do we not start a class action lawsuit against dhl.
Nov 10th said they tried to deliver at 8:21,security camera showed no attempt. Everyday I call with the stupidest excuses. It is Nov 26th...

Why do we not start a class action lawsuit against dhl.
Nov 10th said they tried to deliver at 8:21,security camera showed no attempt. Everyday I call with the stupidest excuses. It is Nov 26th now. My package is in Burnaby at the loomis depot. Said I would drive 3 hrs to pick up, said no.
Good thing is my best friend is a sales Rep for UPS and I have sent him all emails and phone recordings for a sales tool to take over corporate accounts from DHL (Don't Handle letters) just bulls hit, lies, and excuses.

 – About 3 months ago.

I had a package sent to me on 16 November 2020 it is now 26 November my package has been in St. Louis Missouri at DHL since the 19th still no package DHL’s garbage...

I had a package sent to me on 16 November 2020 it is now 26 November my package has been in St. Louis Missouri at DHL since the 19th still no package DHL’s garbage

 – About 3 months ago.

I have a parcel from US and iy arrived in the Philippines after 3 days. DHL emailed me to pay for custom and clearance fee which I did. After the payment DHL emailed me again that the custom hold my...

I have a parcel from US and iy arrived in the Philippines after 3 days. DHL emailed me to pay for custom and clearance fee which I did. After the payment DHL emailed me again that the custom hold my parcel and need to pay 20k pesos.So, I did pay. Then afyer they adked for a delivery fee for the agent to deliver it in my address which is 15k pesos. Afyer i paid,I received an email again notifyinh me that they can't deliver my parcel by land due to pandemic and the only way to deli ver it is thru private plane which costs 96k pesos! WHAT THE HELL!!!! It is their duty to deliver my parcel and they have to find ways to reach to its destinatioik n. Whi the hell would pay for a pruvate plane and cost that much? DHL is obvious taking money from people. KARMA id just around the corner. You might lost everything you took.from people who had been struggling looking for money to pay for the fee...etc you've been saying. I regret the company ship my arcel thru this company.

 – About 3 months ago.

So they don't even knock or leave a notification, no number to call and the package is still in limbo after 2 attempts apparently.i hate my life & DHL!...

So they don't even knock or leave a notification, no number to call and the package is still in limbo after 2 attempts apparently.i hate my life & DHL!

 – About 3 months ago.

November 16th arrived at customs. 10 days later still no info!...

November 16th arrived at customs. 10 days later still no info!

 – About 3 months ago.

After I did comment here
DHL changed the received date on the website from 19 Nov on 15 Nov 2020
But I did the screenshots before they did it
Ha Ha Ha !!!!!
I wish I could...

After I did comment here
DHL changed the received date on the website from 19 Nov on 15 Nov 2020
But I did the screenshots before they did it
Ha Ha Ha !!!!!
I wish I could post here my screenshots.
DHL liars

 – About 3 months ago.

DHL sucks
from 19 of nov 2020 parcel in Hong Kong
already 25 of Nov 2020
and no any information from DHL...

DHL sucks
from 19 of nov 2020 parcel in Hong Kong
already 25 of Nov 2020
and no any information from DHL

 – About 3 months ago.

Mail an envelope from NY to Hong Kong. Stuck in "Shipment on hold" for 6 days. It's literally 2 pieces of paper. They said it failed custom twice. It's 2 pieces of paper. I got no...

Mail an envelope from NY to Hong Kong. Stuck in "Shipment on hold" for 6 days. It's literally 2 pieces of paper. They said it failed custom twice. It's 2 pieces of paper. I got no call, nothing. Called them daily and got no answer. All they said was somebody will call you with more info. And still zero call.

 – About 3 months ago.

oh and also, their tracking is the absolute WORST. i mean come on man. ...

oh and also, their tracking is the absolute WORST. i mean come on man.

 – About 3 months ago.

So I ordered some makeup from Colourpop in the US to be shipped to me in Malaysia, and now my package has been officially labelled "Lost in Transit" after A MONTH. I have never experienced...

So I ordered some makeup from Colourpop in the US to be shipped to me in Malaysia, and now my package has been officially labelled "Lost in Transit" after A MONTH. I have never experienced this problem when ordering from the US before, then I realized the only difference is that with FedEx or USPS, I always receive my packages but this time with DHL/eCommerce -i didnt. And to be honest i dont know who to blame. The merchant? The delivery service? Because each side blames the other. DHL lost my parcel so thats on them. The merchant chose this sucky service so thats on them. Where do lost parcels go? How difficult can it be to just NOT LOST IT. I feel for all these services especially in a difficult time like this during a pandemic but if other companies can get it done why cant DHL do it too? ffs. Im pissed.

 – About 3 months ago.

My shipment is either under on-hold state, or information needed though I contacted them 3 different times during a week period to update my phone number and address.

I haven't got my...

My shipment is either under on-hold state, or information needed though I contacted them 3 different times during a week period to update my phone number and address.

I haven't got my damn book so far!!!!

 – About 3 months ago.

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 – About 3 months ago.

A letter sized package has taken more than 9 days to go from North Fl to Atlanta GA. Day 9 when it arrived at the sorting facility in Atlanta it was put in a wrong bin and sent to another state. Still...

A letter sized package has taken more than 9 days to go from North Fl to Atlanta GA. Day 9 when it arrived at the sorting facility in Atlanta it was put in a wrong bin and sent to another state. Still waiting on my package 10 days later. If this was UPS or even USPS I would have had it in 2 days at most . f%@k DHL.

EVERY SINGLE package I've been sent with DHL takes twice as long and a large percentage just get sent to USPS anyway. So why not just use USPS? I guess DHL just doesn't take American shipping seriously.

 – About 3 months ago.

DHL says it delivered my package yesterday afternoon around 3:30 or so. It did not.

I work from home and did not leave at all. Further, my desk it by the front door (so I would have...

DHL says it delivered my package yesterday afternoon around 3:30 or so. It did not.

I work from home and did not leave at all. Further, my desk it by the front door (so I would have heard a knock and/or my dogs would have barked) and neither my doorbell rang (which is recorded by my phone), nor did my security camera (which is also connected to my phone and rings when there is motion) ever ring. I’ve checked the security footage too.

So, I called DHL today and filed a complaint. They told me to wait 5 hours for a phone call (coincidentally up until the time when they close) and if I did not hear back to call Monday since they do not deliver over the weekend. Of course, I did not hear back.

I was also supposed to sign for the package. So how can it be delivered without a signature?

 – About 3 months ago.

a...

a

 – About 3 months ago.

it just does
...

it just does

 – About 3 months ago.

Back from my November 11, 2020 post about headphone. Guess what, they delivered them... to a someplace in North Carolina, Asheboro Country. So yeah, disappointing to say the least, the most will...

Back from my November 11, 2020 post about headphone. Guess what, they delivered them... to a someplace in North Carolina, Asheboro Country. So yeah, disappointing to say the least, the most will involve swears and curse

 – About 3 months ago.

Literally every time I get a fragile package via DHL, they just toss it at my front door. Not at the ground - *at the front door*. Every other courier company is cautious with their placement of...

Literally every time I get a fragile package via DHL, they just toss it at my front door. Not at the ground - *at the front door*. Every other courier company is cautious with their placement of packages in my area...it's only DHL with whom we've had issues.

 – About 3 months ago.

You website suck more than anything....

You website suck more than anything.

 – About 3 months ago.

DHL is the worst. They take packages and stall them wherever. It’s honestly 50/50 if you’ll get your package thru DHL. Unfortunately IPSY uses DHL so every month I have to deal with this shitty...

DHL is the worst. They take packages and stall them wherever. It’s honestly 50/50 if you’ll get your package thru DHL. Unfortunately IPSY uses DHL so every month I have to deal with this shitty company for 2 packages. My packages are constantly late, stalled, no movement for weeks, etc. I’d rather pay twice as much than deal with this incompetent company. I’m so close to canceling Ipsy bc they only use DHL.

 – About 4 months ago.

I was sending a expensive package in October from the US to Germany.
I did everything correctly except one little mistake the zip code just changed from the address.
They didn’t even...

I was sending a expensive package in October from the US to Germany.
I did everything correctly except one little mistake the zip code just changed from the address.
They didn’t even bother to make a quick phone call or send a post card that the package can be picked up.
They had all the correct informations written on the package.
No because only the zip code was incorrect,
there sending that package now back from Germany to the US.
What customer service is that?!
I called there customer service and more then “Sorry” they somehow can’t say or do to help.
I worked myself in customer service for many years.
And we did literally everything to make our customers happy.
So I’m seriously wondering about DHL.

 – About 4 months ago.

f%@k this company, nosey assholes who like to open sensitive mail. I hope they go broke, I’d rather have my package delivered by carrier pigeon than ever have to deal with these absolute pricks...

f%@k this company, nosey assholes who like to open sensitive mail. I hope they go broke, I’d rather have my package delivered by carrier pigeon than ever have to deal with these absolute pricks again.

Ps. f%@k you dhl

 – About 4 months ago.

DHL are beyond useless. Do I need to say more! ...

DHL are beyond useless. Do I need to say more!

 – About 4 months ago.

DHL sent me an email saying delivery “by end of day” on Nov 10, it said delivery attempted, but I was in my house at the time of attempted delivery, even well before and after that time. I live in...

DHL sent me an email saying delivery “by end of day” on Nov 10, it said delivery attempted, but I was in my house at the time of attempted delivery, even well before and after that time. I live in a tiny duplex and didn’t even get a knock or doorbell. It also said that they attempted delivery in San Antonio, which I live two hours away from. Called to inquire as to whether or not my package was attempted to be delivered at my residence or another residence. Talked to a robot on the phone for 20 minutes before getting to a person who was about as helpful as the robot. They just answered with “Hello” and the best they could do is say “Yes, it will be delivered to your residence tomorrow.” It wasn’t. I got another message that next day saying it is “with delivery courier,” which should mean out for delivery. Then it doesn’t come. I get no knock or doorbell. They send me another message at around 8 at night saying “scheduled for delivery as agreed.” I didn’t agree to any new kind of delivery schedule. If my package is gonna be late, just be straight up about it and don’t message me every day saying it’s gonna be delivered without delivering it. Also, their employees answering the phone seem pretty unprofessional. A second employee I tried to contact had people screaming in the background the entire time we were talking. I’m going to contact the manufacturer of the product I ordered (who has been outstanding with their customer service in the past) and let them know I think they should reconsider using DHL because it will prevent me from ordering from them again.

 – About 4 months ago.

I ordered some headphones off wish, and it was shipped via DHL. So after days of waiting finally they arrive at the Compton, CA ecommerce center on the 8 of November, mind you I live in Los Angeles,...

I ordered some headphones off wish, and it was shipped via DHL. So after days of waiting finally they arrive at the Compton, CA ecommerce center on the 8 of November, mind you I live in Los Angeles, CA. I check back today, the 11th. My package is now in North Carolina, LITERALLY ACROSS THE COUNTRY! How in any way is that logically. They need to reevaluate the logistics department.

 – About 4 months ago.

Have shipped from Germany to India on 26th October, based on the shipment details its supposed to be delivered within 14days, tracking number is not provided the package, Am completely lost the status...

Have shipped from Germany to India on 26th October, based on the shipment details its supposed to be delivered within 14days, tracking number is not provided the package, Am completely lost the status of the package also not sure whether will it deliver to India or not.

 – About 4 months ago.

I sent some items to my in-laws in Tunisia from Canada. Its says custom status updated but its been sitting in the Cincinnati Hub from the 30th of October with no other scans and its been a week of me...

I sent some items to my in-laws in Tunisia from Canada. Its says custom status updated but its been sitting in the Cincinnati Hub from the 30th of October with no other scans and its been a week of me trying to find out what happened I called DHL USA and they say they are waiting to hear from their “colleagues” for an update. I paid for express shipping and its been 3 weeks of it just sitting in the HUB.

 – About 4 months ago.

I've been waiting since October 22nd for my package to get from Illinois to California. Has been "enroure to e-commerce blah blah" for 16 days (with weekends) or 10 days (w/o weekends)...

I've been waiting since October 22nd for my package to get from Illinois to California. Has been "enroure to e-commerce blah blah" for 16 days (with weekends) or 10 days (w/o weekends) crazy.

 – About 4 months ago.

DHL express IS SUCKS , I'm waiting for a very important package from Malaysia to USA and it supposed to be here by today but still is in Hong Kong. Shitty company!!...

DHL express IS SUCKS , I'm waiting for a very important package from Malaysia to USA and it supposed to be here by today but still is in Hong Kong. Shitty company!!

 – About 4 months ago.

DHL practices are seriously questionable. These morons were trying to EXTORT money from the company by charging duties/VAT not due. I have shipped for 20+ years with no problems - now they say...

DHL practices are seriously questionable. These morons were trying to EXTORT money from the company by charging duties/VAT not due. I have shipped for 20+ years with no problems - now they say duties are due because bullshit, bullshit, bullshit. I called them out on their bullshit answer - which truly makes no sense - no logic. What they did next is unfathomable.

After 20+ years and many years with a 6 figure DHL account - these pieces of garbage froze my account and ghosted me. Yes, that is correct - not a soul, including management, will contact me or respond to any communication about resolving this. It has been ongoing for 3 months.

DHL is just like the Nazis - they are the new nazis. What they say goes....period. You have no right to question them or ask for a reasonable explanation. If you do - they will exile you.

I smile knowing that karma will bite these twat waffles soon!

 – About 4 months ago.

DHL has twice declared that a shipment was delivered, (both with signature required). Both times, the tracking shows the signature was not my name but some other (bogus) one that the driver presumably...

DHL has twice declared that a shipment was delivered, (both with signature required). Both times, the tracking shows the signature was not my name but some other (bogus) one that the driver presumably made up before tossing out my package to wherever it ended up....maybe on the side of the road.

 – About 4 months ago.

DHL's service for my road/area is appalling.

I literally NEVER receive parcels or collections on specified/booked days. It usually takes multiple days of no shows and missed...

DHL's service for my road/area is appalling.

I literally NEVER receive parcels or collections on specified/booked days. It usually takes multiple days of no shows and missed collections.

All frustrating since it is usually my high-value orders/deliveries yet if I order something for £1 on amazon it arrives in less than a day.

Every other courier service in the area is exceptional.

 – About 4 months ago.

I hate DHL. Paid the duties, fees. They keep telling me I haven't paid yet VISA has proof. The will not deliver until I "pay" yet I have paid.
I'll never purchase products...

I hate DHL. Paid the duties, fees. They keep telling me I haven't paid yet VISA has proof. The will not deliver until I "pay" yet I have paid.
I'll never purchase products from anyone who uses DHL f%@k!

 – About 4 months ago.

DHL sucks big time. I am so fed up that I will no longer purchase anything from any company that uses DHL for shipping. Total assholes. When I try to resolve the issue it’s gotten to be a real pain...

DHL sucks big time. I am so fed up that I will no longer purchase anything from any company that uses DHL for shipping. Total assholes. When I try to resolve the issue it’s gotten to be a real pain in the ass.

 – About 4 months ago.

AMERICAN temporarily living in the PHILIPPINES.

You don't have enough time to hear all my complaints about this company !

Just AVOID THEM LIKE THE PLAGUE !!!!

AMERICAN temporarily living in the PHILIPPINES.

You don't have enough time to hear all my complaints about this company !

Just AVOID THEM LIKE THE PLAGUE !!!!
(better I had used snail mail)

 – About 4 months ago.

DHL sucks. My package that I order is sitting at DHL since October 19 and has not moved. The company I bought it from say DHL has until Nov 4 to deliver it. DHL told me that the company I ordered it...

DHL sucks. My package that I order is sitting at DHL since October 19 and has not moved. The company I bought it from say DHL has until Nov 4 to deliver it. DHL told me that the company I ordered it from said to destroy my package. The company I ordered it from said no they don't destroy packages. What a run around. DHL is awful to deal with.

 – About 4 months ago.

Was told my package was undeliverable because there was "no access" . . . my house is wide open, no fence, i was home when the package was supposedly being delivered. Snarky chat bot. Package...

Was told my package was undeliverable because there was "no access" . . . my house is wide open, no fence, i was home when the package was supposedly being delivered. Snarky chat bot. Package being returned to sender without option for second delivery attempt. What a f%@king waste.

 – About 4 months ago.

Items stolen and resealed with DHL tape.
Had several cartons of books shipped from the Ukraine to our US address. In one of the boxes (clearly marked "Books + Coins") was a bag of 20...

Items stolen and resealed with DHL tape.
Had several cartons of books shipped from the Ukraine to our US address. In one of the boxes (clearly marked "Books + Coins") was a bag of 20 coins that we had pressed to accompany the books. These coins are made of steel and are NOT valuable to anyone other than the customers that purchased them. The shipment was held up for weeks at the Atlanta doc while I argued with them that there was no money due. Finally, in order to just get the boxes delivered I paid the "import fee". After waiting several days past the scheduled delivery date the boxes finally arrived. Three boxes had been opened and resealed with DHL tape. One of the boxes was labeled "Books + Coins". Guess what was missing - you guessed it, the coins were gone. I immediately contacted DHL regarding the theft. Now, after a week of going back and forth between the DHL in the Ukraine and the DHL here in Atlanta I am left with the message "The coins were in the boxes because we opened it at the Ukraine airport and saw the bag with them. We then sealed the box back with DHL tape. It appears you have overlooked the bag of coins in the box." So their response is "you must be mistaken". So it is my fault that the coins were stolen from the box by a DHL worker who then resealed the box with DHL tape? I have reached back out to the DHL office here but have not received a response. I always heard DHL was horrible but this is my first (and last) experience with them. I can understand being rough with packages or even being late but theft??? NEVER AGAIN

 – About 4 months ago.

DHL said my package was seized at customs
Called customs 3 times
Each officers said “we don’t have it, we return your package to DHL since Oct 11th” which was the day that tracking...

DHL said my package was seized at customs
Called customs 3 times
Each officers said “we don’t have it, we return your package to DHL since Oct 11th” which was the day that tracking updated “it has been release by customs”
But Each time I called DHL said it still at customs and I have to tell story everytime that it is not! I called customs 3 times! Then they will end up “I put the trace for you here please give us until monday and I’ll call you” today is monday no one called me and when I called same thing again. I have to tell them story about this again! Why dont they note it or smth! I’m so upset! Never again with DHL

 – About 4 months ago.

Ordered a Halloween costume and the shopper used DHL. The shipper had my PO box address which DHL don't do. So I gave dhl my home address. They said they delivered it yesterday at 9pm but nobody...

Ordered a Halloween costume and the shopper used DHL. The shipper had my PO box address which DHL don't do. So I gave dhl my home address. They said they delivered it yesterday at 9pm but nobody showed up.

 – About 5 months ago.

I ordered a engine cover from my car and it was supposed to arrive yesterday. As I was sitting in my living room by the window, I got a packaged delivered notification, it was weird because I seen no...

I ordered a engine cover from my car and it was supposed to arrive yesterday. As I was sitting in my living room by the window, I got a packaged delivered notification, it was weird because I seen no truck. I ran outside and low and behold no package or dhl truck was there. Now I'm fighting to find my order.

 – About 5 months ago.

Had a package coming from Hong Kong to Rhode Island USA. Was actually impressed how fast it got to the Boston facility. That's where it got bad. Package was supposed to get delivered on 10/12. By...

Had a package coming from Hong Kong to Rhode Island USA. Was actually impressed how fast it got to the Boston facility. That's where it got bad. Package was supposed to get delivered on 10/12. By 8pm when it didn't get to my house I checked the shipping and it said there is a address error, please contact DHL. I contacted them and they stated that they don't have an address to deliver the package to. Which I find amazing since they got it right on the tracking service and it made its way across the globe to the right state to be delivered to. I fix the "address issue" and they said it will be delivered on 10/13. Well, 9pm again and no show. I contact them this morning and they said they can't deliver to a PO box so that is the issue. I find that weird since I don't have a PO box, I have a house in the woods with a mail box. I asked what PO box did they have on the package and they said they don't have one but were confused and thought it was a PO box. They said "Don't worry, it will be delivered today". I am not holding my breath.

 – About 5 months ago.

OMG,
I just tried their tracking system in the UK.
I tested it with stuff I've already received and there's no UK record of delivery or tracking, so I've no way of knowing if...

OMG,
I just tried their tracking system in the UK.
I tested it with stuff I've already received and there's no UK record of delivery or tracking, so I've no way of knowing if the current package I'm awaiting has been delivered or not, because they have a habit of leaving my packages with neighbours.
To make matters worse, it seems they change the tracking no for different parts of the handling process.

I tried my tracking no from the shipper,
naturally, DHL didn't recognise it instead they tell me.

Tracking number not 10 digits?
If your tracking number isn’t 10 digits, please check the format and use the links below to track your shipment:
DHL Parcel - UK shipmentExternal Link / New Window (14 digits e.g. 41505910017980)
DHL Parcel - Driver calling card External Link / New Window (7 digits e.g. 3710615)
DHL Parcel - UK return shipmentExternal Link / New Window (9 digits, always starts with ‘9’ e.g. 928341972)
DHL Parcel - Shipment from EuropeExternal Link / New Window (starts with 2 letters e.g. CH400397205DE)
DHL Parcel - UK evening deliveryExternal Link / New Window (13 digits, prefixed ‘M’ e.g. M5467837892345)
DHL Global MailExternal Link / New Window (20 characters e.g. GM1234568202283919)

How do these people manage to get dressed in a morning.

Nightmare....

 – About 5 months ago.

DHL SUCKS so much. I was promised call and even spoke with a manger to see why my package was on hold. Package stated to be delivered by Monday 10/12/2020. Then called and said, it will arrive today....

DHL SUCKS so much. I was promised call and even spoke with a manger to see why my package was on hold. Package stated to be delivered by Monday 10/12/2020. Then called and said, it will arrive today. NO CALL and NO Package. SERVICE SUCKS.

 – About 5 months ago.

I have subscription services that use DHL and I can't stand it. My september subscription has been sitting in the avenel facility since the 18th. Called customer service NUMEROUS times and...

I have subscription services that use DHL and I can't stand it. My september subscription has been sitting in the avenel facility since the 18th. Called customer service NUMEROUS times and they're useless and worthless. I swear that the training they give their reps is basically to deny everything and blame other companies. My October subscription now seems to share the same fate as last month. They blame usps and insult my intelligence by telling me that they do not have it when their tracking indicates otherwise. USPS opened an investigation and determined that they do not have the package... and DHL only sent the information of the package but not the package itself. Wrote a complaint on BBB and so far no resolution. They're terrible. Hope they go out of business.

 – About 5 months ago.

I hope everyone who works at DHL gets HIV and I hope their children don't learn to read, I've been waiting 14 months for a package from them which they refuse to acknowledge they lost...

I hope everyone who works at DHL gets HIV and I hope their children don't learn to read, I've been waiting 14 months for a package from them which they refuse to acknowledge they lost

 – About 5 months ago.

So far, every time I order something from amazon, it is shipped by dhl. Every order requires at least 3 phone calls to finally get the order to my location. I can't believe that such an...

So far, every time I order something from amazon, it is shipped by dhl. Every order requires at least 3 phone calls to finally get the order to my location. I can't believe that such an incompetent company still exists !!

 – About 5 months ago.

I sent gifts to family in India. DHL abandoned my shipment at customs, then lied about it. They refuse to explain anything at all. Apparently customs is so mad at them, they won't even allow...

I sent gifts to family in India. DHL abandoned my shipment at customs, then lied about it. They refuse to explain anything at all. Apparently customs is so mad at them, they won't even allow the package to be returned to me. What worthless trash. Unparalleled experience with international shipping? More like unparalleled experience screwing up international shipments.

 – About 5 months ago.

This DHL is a joke...I wouldn't let these people change my cats litterbox..what a pack if mindless indiots......

This DHL is a joke...I wouldn't let these people change my cats litterbox..what a pack if mindless indiots...

 – About 5 months ago.

My package arrives in my town (Miami, FL), DHS tells me I gave them the wrong address so now package is in Cintinnati, OH. WTF? The address was never wrong, next delivery the driver enters that the...

My package arrives in my town (Miami, FL), DHS tells me I gave them the wrong address so now package is in Cintinnati, OH. WTF? The address was never wrong, next delivery the driver enters that the recipient moved? What a load of BS will never use DHL again.

 – About 5 months ago.

Completely incompetent! To pay them for duties online they require me to enter a code they send me via text message. The number they have in their system is a landline and doesn't receive their...

Completely incompetent! To pay them for duties online they require me to enter a code they send me via text message. The number they have in their system is a landline and doesn't receive their text. Their systems are so piss poor in design that you cannot pay without that text message, and no one can change the phone number for the text. Call in and their credit card machines aren't working. I've never had to work so hard to give MY money to SOMEONE else. This company is a sham!!! Why must I enter a code from a non-deliverable text message to pay my f%@king bill?

 – About 5 months ago.

ITA I am interested in joining a class action law suit. I have experienced similar problem and have been told lies by DHL....

ITA I am interested in joining a class action law suit. I have experienced similar problem and have been told lies by DHL.

 – About 5 months ago.

They "dElIvErEd" my package I want home the day the truck came and I checked my cam footage and the truck stipend infront of my house and walked up (with no package) and left and 5 minutes...

They "dElIvErEd" my package I want home the day the truck came and I checked my cam footage and the truck stipend infront of my house and walked up (with no package) and left and 5 minutes later it says delivery complete. I called usa-dhl support and no answer!

 – About 5 months ago.

On Tuesday morning (29 September) I paid nearly £40 to dispatch a parcel from London to Ottawa for my son's birthday on Friday 2nd October. The DHL leaflet promised a 1-3 days delivery time. The...

On Tuesday morning (29 September) I paid nearly £40 to dispatch a parcel from London to Ottawa for my son's birthday on Friday 2nd October. The DHL leaflet promised a 1-3 days delivery time. The DHL leaflet even says that for UK/Canada parcels the transit times only one day.
Imagine my disappointment when, two days later, I tracked my parcel to see that it was flown from London to Ottawa and then on to Cincinnati. What was the point of that?
Imagine my disappointment when I then see an expected delivery date of Friday 9th October. That's TEN days after I dispatched the parcel.
Imagine my disappointment when I then try to contact Customer Service but then end up with a digital chat box that just repeats what I've seen on the tracking system and tells me that all its agents are busy. It does encourage me to phone an 0844 customer number but as that is a number payable at premium rates, I don't see why I should pay a connection charge and then pay a premium rate for every second that some DHL agents keeps me hanging on to investigate a problem DHL has created.
I will not use DHL again. And I advise anyone to look elsewhere before they throw away money in pursuit of a promise that DHL seems unable to fulfil.

 – About 5 months ago.

DHL sucks : I sent sample from my Chinese factory to an Italian client.
They keep the package for a long time after the custom clearance, they want you to go to their office.
My Italian...

DHL sucks : I sent sample from my Chinese factory to an Italian client.
They keep the package for a long time after the custom clearance, they want you to go to their office.
My Italian client usually use FedEx, that works better for the same price.
Because of this, I've lost this client.

 – About 5 months ago.

DHL indeed Sucks Big Time! I’ve got many complaints and what must be the worst of them is their tricking and deceiving customers including my family, into paying extra charges especially any...

DHL indeed Sucks Big Time! I’ve got many complaints and what must be the worst of them is their tricking and deceiving customers including my family, into paying extra charges especially any import/export taxes/vats/etc.

I say we organize a boycott of their services. When ordering online find out which services the merchants use. You may have a choice. If not, email the merchant and explain to them you don’t trust your package being handled thru DHL. Politely ask them to use USPS, UPS, or any other currier service.
A friend of mine was charged not once but twice for import taxes. They gave her a run around until it was a few days before going to a collection agency and she was forced to pay, tho she says her fight is not over and is planning on a lawsuit and possibly criminal investigation. She’s well connected to lawyers and the justice system in her country (she lives in Europe).
These jerks take advantage of people and hold them hostage while fleecing their money.
Anyone interested in being part of a class action, let me know. I’ve worked consumer law for the elderly and disadvantaged and I’ve never charged a dime nor took any glory. I’ve done this because I’m sick and tired of big corporations taking advantage of regular people.
Leave a comment but not your contact info yet until I get a dedicated secure server to go after these bastards. These scum of the planet low life’s. Incidentally, not ALL employees there are scum. There are some good people there.

 – About 5 months ago.

my packages stuck at custom in Franklin Park, IL for almost a month, OMG! never happened before when packages went thru Cinccinnati, Franklin Park, IL is evil place! ...

my packages stuck at custom in Franklin Park, IL for almost a month, OMG! never happened before when packages went thru Cinccinnati, Franklin Park, IL is evil place!

 – About 5 months ago.

Why are they even still in business lol...

Why are they even still in business lol

 – About 5 months ago.

Literally 1 month to deliver a small package from USA to Canada and this is if there is no delay? Are you f%@king kidding me DHL?...

Literally 1 month to deliver a small package from USA to Canada and this is if there is no delay? Are you f%@king kidding me DHL?

 – About 5 months ago.

cant contact them. Cant call. Help desk email doesnt answer the question and months later package lost. ANd it was expensive so who nicked it...

cant contact them. Cant call. Help desk email doesnt answer the question and months later package lost. ANd it was expensive so who nicked it

 – About 5 months ago.

These are rascals...never with DHL again......

These are rascals...never with DHL again...

 – About 5 months ago.

Eat shit and die DHL....

Eat shit and die DHL.

 – About 5 months ago.

HI!

Best offer on the market -15 %

Tools, Lighting, School -10%

Computer Hardware, Beauty, Furniture -20%

Lights, Home, Kitchen -30%

HI!

Best offer on the market -15 %

Tools, Lighting, School -10%

Computer Hardware, Beauty, Furniture -20%

Lights, Home, Kitchen -30%

Fahion Accessories, Mobile Phone, Lighting -45%

Homa Appliance, Homa Appliance, Lighting -45%

Offer valid 3 days!

Click here to visit: http://slnk.info/hkkga

 – About 5 months ago.

Ordered from seller authentic gucci and fendi belt It cleared all the customs it was in delivery facility on sept 8th and instead of out for delivery was please contact dhl well I did they said...

Ordered from seller authentic gucci and fendi belt It cleared all the customs it was in delivery facility on sept 8th and instead of out for delivery was please contact dhl well I did they said customs took my package 3 weeks for clearing or seizing today it’s sept 18 th still nothing no package

 – About 5 months ago.

Hi. I HATE!!!! to see DHL on the shipper name !!!!
EVERY time DHL is used, my orders take weeks rather than a couple of days like anyone else.
Thankfully it has never been anything...

Hi. I HATE!!!! to see DHL on the shipper name !!!!
EVERY time DHL is used, my orders take weeks rather than a couple of days like anyone else.
Thankfully it has never been anything crucial

 – About 5 months ago.

DHL is horrible.

But a lot of the grammar and spelling on here is too....

DHL is horrible.

But a lot of the grammar and spelling on here is too.

 – About 5 months ago.

DHL "questioned" 3 of my packages filled with Christmas gifts to family in Austria. Now it's held hostage by the DHL Gestapo and after spending over 2 thousand dollars to get it shipped,...

DHL "questioned" 3 of my packages filled with Christmas gifts to family in Austria. Now it's held hostage by the DHL Gestapo and after spending over 2 thousand dollars to get it shipped, it will likely never be received by family. DHL is a criminal organization.

 – About 5 months ago.

To all frustrated customers of DHL in the USA. Don't bother relaying your complaints regarding stolen, lost,or damaged parcels with DHL customer service. DHL has a big internal problem going on....

To all frustrated customers of DHL in the USA. Don't bother relaying your complaints regarding stolen, lost,or damaged parcels with DHL customer service. DHL has a big internal problem going on. You have DHL employees committing crimes daily. Address all your complaints with the Federal Trade Commission. Dhl needs to be held federally accountable. Link below to file your complaint:

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

 – About 6 months ago.

f%@k DHL!! ...

f%@k DHL!!

 – About 6 months ago.

My package cleared customs was released by Cincinnati , left Cincinnati got to delivery facility and what do you know I get a update saying clearing event and now customs says waiting for inspection....

My package cleared customs was released by Cincinnati , left Cincinnati got to delivery facility and what do you know I get a update saying clearing event and now customs says waiting for inspection. Why would it go through customs twice . It makes so f%@king mad

 – About 6 months ago.

waiting for jewelry shipped from china. Thursday, home all day , can see out window of a truck arrived, truck never came- but i get two messages “delivery attempted -customer not home “
i...

waiting for jewelry shipped from china. Thursday, home all day , can see out window of a truck arrived, truck never came- but i get two messages “delivery attempted -customer not home “
i called customer service rep, she says she’ll contact dispatch service. She said if they pass by and see it’s a building they won’t even try if they don’t have an access code. Really, how about pressing the damn button to my unit that has my name and unit # clearly identified? Does that take an unreasonable amount of problem solving skills?
Next day, same deal.i am standing on my balcony at the exact moment the Call customer service, ask for a supervisor, she will call me back , which she does. Says rep yesterday didn’t put right notes in for access code. What? Ring my damn bell.
while she’s calling the dispatch station we get cut off. i call back again, another rep tells me i can go pick it up myself, next week. Nope, get me another supervisor. She’ll call me back. Same supervisor calls me back, apologizes for me being cut off. Says only supervisors can call station, reps can only email. She said it was with a contractor vendor driver, which they can’t control quality. Bullshit, you hired ‘em, you are responsible. She went on th day the DHL drivers are excellent. Really? i asked her”Do you know there is a website called Dhlsucks. net? she said she was proud of her company, all the awards they have won, blah, blah, blah. And that people who write that stuff are disgruntled because they really weren’t home. Really, people go and complain on websites when they missed a package because they actually were not home, and just want to go on a website and complain?HmmmI told her that i was done being upset, it’s DHL’s job to get the package to me. She promised they would.
i will file a complaint with BBB

 – About 6 months ago.

f%@k DHL. THEY f%@kED UP MY ORDERS TWO DAYS IN A ROW FOR NO REASON....

f%@k DHL. THEY f%@kED UP MY ORDERS TWO DAYS IN A ROW FOR NO REASON.

 – About 6 months ago.

DHL life about making a delivery attempt but no one was home. The fact was it was raining and no cars were even on our quiet street for the past hour. Then I got a DHL text claiming delivery attempt...

DHL life about making a delivery attempt but no one was home. The fact was it was raining and no cars were even on our quiet street for the past hour. Then I got a DHL text claiming delivery attempt failed. Why lie to customer when your delivery man wasn’t even on our street?

I had to reschedule for today but no package again & no updates from DHL. Tracking still claims it will be delivered by end of today. It’s almost 11PM now.

 – About 6 months ago.

i ordered on the 7th of aug and i go on the app to track it and it says en route to dhl commerce. wtf does that mean?????...

i ordered on the 7th of aug and i go on the app to track it and it says en route to dhl commerce. wtf does that mean?????

 – About 6 months ago.

I ordered a parcel from Grailed.
I then ordered another parcel from Grailed, we’ll call this #2.

I ordered #2 a couple day’s after I ordered #1- and yet, even though they both...

I ordered a parcel from Grailed.
I then ordered another parcel from Grailed, we’ll call this #2.

I ordered #2 a couple day’s after I ordered #1- and yet, even though they both came from Malaysia via DHL, #2 came a week ago, and came within a week of shipping.

#1 JUST updated TODAY after a long “has been released from customs through Hong Kong”

It went to Alaska.
PAST MY STATE, to THE CINCINNATI HUB- where dreams go to f%@king die.
It now says my shipment is on hold due to delay in delivery cycle, though it was supposed to arrive yesterday. I called DHL, miraculously got through after 25 minutes of holding, and the guy told me to “check the website for tracking information” and had no valuable information on why #2 was taking too damn long. Blah >:(

 – About 6 months ago.

They have been sitting on my shipment from Afghanistan for 1 month now. They have not contacted me once. I finally got to a person and when I asked her why noone has contacted me she stated I was...

They have been sitting on my shipment from Afghanistan for 1 month now. They have not contacted me once. I finally got to a person and when I asked her why noone has contacted me she stated I was lucky I was talking with her. Was told since they did not hear back from me they sent my package back to Afghanistan. It has been showing sitting in Cinncinatti for over a week now. No updates. Called and was told she had no idea. Call back again tomorrow. What recourse do we have against this terrible company? I need my tools to start my new job.

 – About 6 months ago.

I ordered car parts, waited two weeks and when I check my tracking it says attempted delivery recipient not home yesterday. They sent it to the wrong the bordering state. And of course the customer...

I ordered car parts, waited two weeks and when I check my tracking it says attempted delivery recipient not home yesterday. They sent it to the wrong the bordering state. And of course the customer service for Dhl is the worst I’ve dealt with. So who knows when my stuff will arrive if at all

 – About 6 months ago.

OVER TWO WEEKS DELAY IN CINCINNATI

My shipment from Mauritania has been held up at CINCINNATI HUB for two weeks. It only took one week to cross to Europe and then the Atlantic!

OVER TWO WEEKS DELAY IN CINCINNATI

My shipment from Mauritania has been held up at CINCINNATI HUB for two weeks. It only took one week to cross to Europe and then the Atlantic!

DHL's chat-bot is dumber than a sack of bricks. They don't answer their one and only customer service phone. I've been listening to their "we'll be with you in a couple of minutes" for over twenty, along with their self-aggrandizing messages on how diligent they are.

Feel free to cuss and swear at the "chat-bot." It's only there for entertainment.

It is impossible to talk to a human! It should pass through Customs free of all charges under 9705.00.00.00 which covers "mineralogical collections" (rocks for collectors).

I can only find one phone number for them, 800-225-5345, and they don't answer it.

I FINALLY GOT THROUGH. In the automated phone menu DO NOT give them a tracking number; if you do you'll get no useful information. Keep saying "AGENT." The automated system will again ask you for a tracking number. Don't give them the tracking number, just keep saying, "AGENT."

OK... ... ... So while typing this, after 30 minutes I reached a human who was seemingly quite helpful. He said my shipment was held up in CUSTOMS. I told him it should breeze through since it was duty and tax free. He took my phone number and email and said he'd get back to me in four hours.

We shall see... The USPS used to blame Customs in New York even though I managed (after days of phone calls) to find someone who verified that it was NOT in customs. I have gotten used to the blatant lies from 90% of USPS employees and responses to several FOIA requests in which the USPS refuses to disclose their inner workings. DHL may be in the same situation.

Good Luck...

 – About 6 months ago.

DHL kept my package on hold for 3 weeks without updating me. Turns out my parcel was just sitting in a ‘service center’ that is just 30 minutes away from my place. Paid a lot for shipping but...

DHL kept my package on hold for 3 weeks without updating me. Turns out my parcel was just sitting in a ‘service center’ that is just 30 minutes away from my place. Paid a lot for shipping but they can’t organize themselves for more efficient delivery. Since shipping was expensive it is reasonable to expect that DHL will deliver it at your door and not ask you to pick it up.

 – About 6 months ago.

DHL sucks because I ordered 3 e-juices online from a store that is 20 minutes with car away from me. Turns out DHL have to make it go around the whole country for 5 weeks before my e-juices can reach...

DHL sucks because I ordered 3 e-juices online from a store that is 20 minutes with car away from me. Turns out DHL have to make it go around the whole country for 5 weeks before my e-juices can reach me.

 – About 6 months ago.

I ordered a ring on Etsy from a seller in India, these %&*(^ Delivery service delivered the package to the wrong house that isn't even in my neighbourhood, at least in my town. The good guy sent...

I ordered a ring on Etsy from a seller in India, these %&*(^ Delivery service delivered the package to the wrong house that isn't even in my neighbourhood, at least in my town. The good guy sent it back, he knows it's not his. They sent it back to him. It went back and forth, maybe over a week of this going on. I contacted the seller (I didn't know about this problem, DHL claimed that my package was delivered but isn't,) Seller accuses me of being a liar. The good guy had to DRIVE all the way from my house to mine, give my parcel and tell me the story. Looking at my package, there's my right name, address and postal code. And this was years before covid hits, I can tell from the packaging of my parcel that this is my right address.

Recently I ordered some skincare things, saw that DHL was my only choice. I panicked a little, but told myself that it happened once, so it couldn't happen again, right? Well, here I am, meaning that I got cucked. It was claimed to be delivered, I check on my tracking app, it was delivered IN ANOTHER TOWN, hours away from mine. I check from the DHL website, it claimed to be delivered in my city, but not my address. There isn't a signature proof done, the tracking site of DHL doesn't even have a click-able link in case we have a problem with our delivery. I tried searching for help in the website, it's as if they stopped updating since 2005, some of their links for customer service brings me to a 404 error page in their website.

 – About 6 months ago.

DHL shoved a parcel in my mailbox damaging the mailbox. WTF?! I thought only the USPS could use my mailbox....

DHL shoved a parcel in my mailbox damaging the mailbox. WTF?! I thought only the USPS could use my mailbox.

 – About 6 months ago.

Thanks for "delivering" to some random stranger and not bothering to ask who they were. Nobody was at home when it was supposedly "delivered". A month of waiting down the drain...

Thanks for "delivering" to some random stranger and not bothering to ask who they were. Nobody was at home when it was supposedly "delivered". A month of waiting down the drain

 – About 6 months ago.

Shipping half around the world is faster than DHLs customs clearance "service"...

Shipping half around the world is faster than DHLs customs clearance "service"

 – About 6 months ago.

I don't recall not ever receiving what I ordered when they were the delivery service provider, but what I don't understand is why anyone uses them in the first place. They are so slow that I...

I don't recall not ever receiving what I ordered when they were the delivery service provider, but what I don't understand is why anyone uses them in the first place. They are so slow that I can't see them even competing with the likes of UPS or FedEx. Bought a light piece of workout equipment on 9-1made of nylon from a seller in Ohio. I live in Wyoming and the estimated delivery date is 9-15 or 16. Every time a seller ships something using these guys, I roll my eyes. They must be dirt cheap to ship because I don't see why anyone would use them.

 – About 6 months ago.

My package from Asia has been sitting in the processing facility in Germany for over a MONTH now... still sitting there, no updated status, still needs to be shipped to America and go through customs...

My package from Asia has been sitting in the processing facility in Germany for over a MONTH now... still sitting there, no updated status, still needs to be shipped to America and go through customs HERE.

 – About 6 months ago.

I ordered a f%@king HDD from amazon, and guess who delivered? yep, the company i didnt have problems until this f%@king day, they delivered a f%@king Hair conditioner, dude HOW THE f%@k DO YOU MISTAKE...

I ordered a f%@king HDD from amazon, and guess who delivered? yep, the company i didnt have problems until this f%@king day, they delivered a f%@king Hair conditioner, dude HOW THE f%@k DO YOU MISTAKE A HARD DRIVE DISK WITH A CONDITIONER

 – About 6 months ago.

Ordered my package on August 7th. On the 17th it was supposed to arrive. I called them up since I was told to contact them, they told me that there were internal errors...

Ok fine. I can...

Ordered my package on August 7th. On the 17th it was supposed to arrive. I called them up since I was told to contact them, they told me that there were internal errors...

Ok fine. I can wait for a little longer

One day passes, I call to ask for any updates

I was told the truck was lost.

Ok great, the one thing I order online & the truck is lost.

Nice, the first thing I've ordered online gets lost with a truck lmao

They told me they'll call back within 1-2 days with updates.

Call back in 3 days, was told I would get a full refund & get my product, already know that wasn't going to happen.

few days pass by, no updates.

Call them again, they told me to contact the company which I bought from & that I wouldn't have to pay duties.

Ok cool, getting a new product instead now.

Finally, the package is arriving today, I hurry downstairs & there's a piece of paper.

"Pay your duties"

I call up DHL to ask them what's going on. The response? "Pay your duties"

f%@k DHL.

 – About 6 months ago.

12 hour windows for delivery or pickup (a paid service!) - sometimes still doesn't show up, but always claims that I wasn't home. In general, half of the times claims I wasn't home and...

12 hour windows for delivery or pickup (a paid service!) - sometimes still doesn't show up, but always claims that I wasn't home. In general, half of the times claims I wasn't home and delivers to some pick-up location. No possibility to ship large packages from the regular shop

 – About 6 months ago.

We orders package. The tracking doesn’t work says it doesn’t exist .we order a lot of stuff for business and personal no problems. This company does suck. ...

We orders package. The tracking doesn’t work says it doesn’t exist .we order a lot of stuff for business and personal no problems. This company does suck.

 – About 6 months ago.

DHL Ourense Spain. Everytime I order something online as soon as I find out it is DHL I know it will go wrong. They yet again lived up to my prejudgement. Gets to local depot says it is out for...

DHL Ourense Spain. Everytime I order something online as soon as I find out it is DHL I know it will go wrong. They yet again lived up to my prejudgement. Gets to local depot says it is out for delivery so you think great it might be the 1st time they actually deliver for once on the day they agrred, But know at 2pm it says it has been delivered but I don't know where not to me. I went to the local garage to make sure they had not left there has some parcel companies do if they can't be bothered to go to the house but no nothing.
If you get in touch on there they reply eventually after a few days with a very generic email from a norelpy email address.

 – About 6 months ago.

Package made it to my city, then got shipped a city over only to get shipped to another state. Its been a month....

Package made it to my city, then got shipped a city over only to get shipped to another state. Its been a month.

 – About 6 months ago.

So far, there have been three days of, "The Estimated Delivery Date is currently unavailable. Please try again later." There is no one to answer the phone at DHL.

You might have...

So far, there have been three days of, "The Estimated Delivery Date is currently unavailable. Please try again later." There is no one to answer the phone at DHL.

You might have a better chance of on-time delivery if you simply give your expensive unwrapped item to a random stranger at a truck stop and ask them to kindly deliver it or give it to another stranger going towards the destination.

 – About 6 months ago.

They haven’t delivered my bike from England in 18 days so far. First they said it was stuck in customs when the merchant promise to pay. Then they told me they could not deliver to that particular...

They haven’t delivered my bike from England in 18 days so far. First they said it was stuck in customs when the merchant promise to pay. Then they told me they could not deliver to that particular address and asked for a PO Box. I gave them the PO Box then two days later they told me they don’t deliver to PO Box s. I arranged for it to be delivered back to my work again then I found out the next day that they wanted a PO Box. I’m not making this up I’m driving down to LA to pick it up I’m f%@king over it. Half the time when I called customer service it was by people who couldn’t speak English very well. f%@k DHl They have an IQ of a fourth grader.

 – About 6 months ago.

I wish there was a way to comment I would give advice on each issue you all are having. The basic problem is DHL under pays its drivers in the US by quite a bit I'm not sure about other countries....

I wish there was a way to comment I would give advice on each issue you all are having. The basic problem is DHL under pays its drivers in the US by quite a bit I'm not sure about other countries. So the drivers are not motivated to do extremely well or try very hard although personally I try to get everyone their package because I know they pay DHL a lot of money. Sometimes late at night when the driver is unable to get all of their deliveries done the only scan they can put on a package without getting in trouble is not home can't leave a card or something like that something that won't raise any red flags in the system. There are no scans we can put on the package that say"yeah the driver was overloaded by management and was unable to finish their route by the end of the day". There is one called not delivered courier workload but we getting pretty big trouble if we do that Even though it would be the correct scan. As far as pickups go make sure it has three invoices stating what it is and the value of it if it is anything other than a piece of paper.it could get held up in customs if the invoices are not correct and yes it will take them time to notify you. DHL does not ship to PO boxes The postal service in the US will not sign for our packages. However we have a contract with UPS and we can deliver to UPS boxes at UPS stores or any other package store except for FedEx stores. I advise you to put a working cell phone number if you have one on your delivery information if possible, this way if there is a problem the driver will be able to contact you directly. We cannot call customer service and ask them to contact you as they will not help us. I call customers on a daily basis when I cannot find their address or cannot confirm. The contractor I work for says we cannot deliver a package if we cannot confirm the address via the numbers on the house or at least numbers on a mailbox at the end of the driveway if there is only one house on the driveway if there is two houses we will have to be able to see numbers on the house otherwise we cannot leave the package if the driver is doing his job. I will try to confirm the correct house by calling the customer or looking for sometimes their last name will be on the house like this is the Bentley residence or something.there are a lot of times when a driver just doesn't want to do his job or doesn't have time to do a delivery so he does put an incorrect scan on it and will not try to contact the customer in that case for people that experience that I am sorry you have a driver that is not dedicated.if you have issues just continue calling their customer service that's all I can say. Next time you have a driver deliver a package please get their phone number if they will give it to you or maybe their direct supervisors contact information at least an email address this way you can bypass DHL's customer service and talk directly to your local DHL staff as they will most likely be able to help you much better than going through DHL customer service.

 – About 6 months ago.

I'm a DHL driver. I will try to give advice to help you all if I can. ...

I'm a DHL driver. I will try to give advice to help you all if I can.

 – About 6 months ago.

Well after 4 notifications of delivery and no package, 4 calls with 2 promises for a callback from supervisor...and nothing happened. I filed a complaint with the BBB, not that I have any hopes of...

Well after 4 notifications of delivery and no package, 4 calls with 2 promises for a callback from supervisor...and nothing happened. I filed a complaint with the BBB, not that I have any hopes of anything coming from it. I asked if they could just FedEx or UPS it to me.

 – About 6 months ago.

My package has been in my country for TWO months - since June 14th and it hasn’t arrived yet!!
Anything I can do??? I’ve contacted both dhl and the merchant where I got it from and they...

My package has been in my country for TWO months - since June 14th and it hasn’t arrived yet!!
Anything I can do??? I’ve contacted both dhl and the merchant where I got it from and they both said there’s nothing they can do!!??

 – About 6 months ago.

What is the matter with this pickup system? Lucky I screenshotted the confirmation details because no matter how many times I try they won't email me the message confirming the pickup, and now I...

What is the matter with this pickup system? Lucky I screenshotted the confirmation details because no matter how many times I try they won't email me the message confirming the pickup, and now I can't reopen the pickup to view the details online. Will the courrier even come today? What will I do if they don't because DHL has ZERO customer support.

 – About 6 months ago.

package got from China to city an hour away in 2 days, yeah I know fast. Then sits in their warehouse for 5 days, call support they tell me they can't contact driver so they have no idea when it...

package got from China to city an hour away in 2 days, yeah I know fast. Then sits in their warehouse for 5 days, call support they tell me they can't contact driver so they have no idea when it will be delivered. Awesome, I will never order anything again that ships with dhl. The company really does suck

 – About 6 months ago.

This company has taken about a month and a half to get a package from the US to Canada. From July 23rd to August 20th, it was "in transit to destination country". This is by far the worst...

This company has taken about a month and a half to get a package from the US to Canada. From July 23rd to August 20th, it was "in transit to destination country". This is by far the worst logistics company I've ever seen. It would have been faster to have someone drive it up to Canada on an e-bike, then deal with this bullshit company.

 – About 6 months ago.

Piece of Shit company, wish they go under...

Piece of Shit company, wish they go under

 – About 6 months ago.

DHL had charged me twice this year for customs brokerage fees on items that did not required any customs taxes (price below the minims). Thay just do it "automatically" and charge for the...

DHL had charged me twice this year for customs brokerage fees on items that did not required any customs taxes (price below the minims). Thay just do it "automatically" and charge for the service.

Is this conniving innocence a German thing?

 – About 6 months ago.

spent a ton of money to send my girlfriend a gift in China. DHL office said it would get through customs no problem, but just found out that after being investigated in Shanghai that it would either...

spent a ton of money to send my girlfriend a gift in China. DHL office said it would get through customs no problem, but just found out that after being investigated in Shanghai that it would either be returned to Canada or destroyed. Never was notified of this issue until they contacted my girlfriend demanding receipts for every item in the package. Now have to wait a month for it to be returned so that I can use another carrier service that is not incompetent

 – About 6 months ago.

This company takes a whole MONTH (!) to get a package through from Hong Kong to Europe! And despite the scheduled time being yesterday... it still hasn’t even entered the country......

This company takes a whole MONTH (!) to get a package through from Hong Kong to Europe! And despite the scheduled time being yesterday... it still hasn’t even entered the country...

 – About 6 months ago.

i cant f%@king believe how useless dhl is. i work at a website with dhl as the courier and god can you imagine how many times customers email me about their lost packages? and dhl replying them with...

i cant f%@king believe how useless dhl is. i work at a website with dhl as the courier and god can you imagine how many times customers email me about their lost packages? and dhl replying them with 'we cannot provide you more details' like what????? thats literally your job to deliver the package and you dont wanna be responsible about it? f%@k this

 – About 6 months ago.

Waiting on the phone for about 20 minutes to get ahold of person to ask why my package left California to OH, when I live in CA. As soon as I get ahold of someone, they say "alright I can hear...

Waiting on the phone for about 20 minutes to get ahold of person to ask why my package left California to OH, when I live in CA. As soon as I get ahold of someone, they say "alright I can hear you, go ahead." and the call gets ended. I'm left speechless how do you f%@k up that badly.

 – About 6 months ago.

DHL is the worst!!! I thought I was about to get lucky and get my package today... Then the dreaded delay message. We're sorry we suck. Item is 2 hours drive away, I just know it's going to...

DHL is the worst!!! I thought I was about to get lucky and get my package today... Then the dreaded delay message. We're sorry we suck. Item is 2 hours drive away, I just know it's going to take days even a week to get here. Literally will not buy from another place that uses DHL. All of them = lazy retards.... I just know I'm going to get pissed every day this week as they continue to screw me.

 – About 6 months ago.

My package has said it's been forwarded for deliver like 9 different emails some which were all in the same day but it's been about 4 days since it said it the first time. It's kind of...

My package has said it's been forwarded for deliver like 9 different emails some which were all in the same day but it's been about 4 days since it said it the first time. It's kind of annoying not just saying where it's actually at because every single one of them say it's in dallas despite it being in dallas when it first started saying forwarded for delivery.

 – About 6 months ago.

Have been waiting for a PS3 from Japan the unit arrived in Ottawa on Aug 12 with an estimated delivery date of Aug 17 - they could have delivered it last week but I just received notification this...

Have been waiting for a PS3 from Japan the unit arrived in Ottawa on Aug 12 with an estimated delivery date of Aug 17 - they could have delivered it last week but I just received notification this morning that it's still on hold without any explanation - using their "chat" option and email contact is useless - they simply say that it's on hold WTF

 – About 6 months ago.

Every experience that I've had with DHL is slow shipping, never met their expected delivery date, and for what reason? Who the hell knows. My shipment has been sitting at a facility for two days...

Every experience that I've had with DHL is slow shipping, never met their expected delivery date, and for what reason? Who the hell knows. My shipment has been sitting at a facility for two days that's only about 50 miles from me.

 – About 7 months ago.

SAME MESSAGE ON TRACKING IN TRANSIT TO DESTINATION COUNTRY 2 PAGES OF THE SAME SHIT 36X NO IDEA WHERE IT IS ....EMAILED dhl NO f%@kING REPLY ....dONT USE dhl ASSHOLES ...

SAME MESSAGE ON TRACKING IN TRANSIT TO DESTINATION COUNTRY 2 PAGES OF THE SAME SHIT 36X NO IDEA WHERE IT IS ....EMAILED dhl NO f%@kING REPLY ....dONT USE dhl ASSHOLES

 – About 7 months ago.

Average IQ at DHL must be 74. ...

Average IQ at DHL must be 74.

 – About 7 months ago.

f%@k DHL. The worst shipping service ever. NO customer service and DHL simply has NO desire to get packages to their destinations ever. f%@k DHL, choose ANY other courier but these incompetent...

f%@k DHL. The worst shipping service ever. NO customer service and DHL simply has NO desire to get packages to their destinations ever. f%@k DHL, choose ANY other courier but these incompetent f%@ks....

 – About 7 months ago.

I made 2 different orders over a month ago and they were coming from Texas to Florida they have been sent literally all across the country and labeled misshipped for a week with no information and now...

I made 2 different orders over a month ago and they were coming from Texas to Florida they have been sent literally all across the country and labeled misshipped for a week with no information and now it was shipped back to this side of the country to sit for days with no information

 – About 7 months ago.

my boyfriend tried sending me a giant box of candy back in OCTOBER 2019...... he had everything correct and it was totally fine to pass through customs. dhl took it to the WORST reviewed facility in...

my boyfriend tried sending me a giant box of candy back in OCTOBER 2019...... he had everything correct and it was totally fine to pass through customs. dhl took it to the WORST reviewed facility in probably the whole country. it has been sitting in a new jersey facility since november and i still have not received an update or the package. we will NEVER use dhl again!

 – About 7 months ago.

I ordered 2 desks from Australia, worth >$2000. They were shipped via DHL and arrived at the facility near my house (14 minutes away) on 8/6 with estimated delivery on 8/6. We waited all day for them...

I ordered 2 desks from Australia, worth >$2000. They were shipped via DHL and arrived at the facility near my house (14 minutes away) on 8/6 with estimated delivery on 8/6. We waited all day for them to be delivered because obviously we need to be home to receive such large packages at our apartment. Now, it is 10:00am the next day... still at the facility and now the estimated delivery date is "unavailable". The customer service reps are useless, as they can only look up the same information I have. I asked "can you please give me a number to call the facility or talk to them yourself?" NOPE. Apparently, there is "no one there". I said "that doesn't make sense". Now I'm just praying that I am not going to be out >$2000. I wish I could just pick it up, but it is so big, I would have to rent a Uhaul.

 – About 7 months ago.

Every delivery I've ever received from them has been messed up. Every.single.one. This time they wanted me to waive the signature requirement and I was like "hell no I want eyes on this...

Every delivery I've ever received from them has been messed up. Every.single.one. This time they wanted me to waive the signature requirement and I was like "hell no I want eyes on this package" they STILL somehow have a status of 'delivered' when I was home all day and a)didn't receive it and b)sure as heck didn't sign for anything! Rage!

 – About 7 months ago.

DHL International took a month to get my package delivered from Europe.
Fedex delivered a purchase I made on 8/1 from Europe and it just now showed up, 8/6.
Well DHL, you sure lost a...

DHL International took a month to get my package delivered from Europe.
Fedex delivered a purchase I made on 8/1 from Europe and it just now showed up, 8/6.
Well DHL, you sure lost a customer!

 – About 7 months ago.

Its life. Better than walk to Canada Custom. Ensure its 100% Digitally Duty/Taxes paid.
It keep my mouth shut up every thing smooth successfully.

Feel like 666 stamp on head hateful...

Its life. Better than walk to Canada Custom. Ensure its 100% Digitally Duty/Taxes paid.
It keep my mouth shut up every thing smooth successfully.

Feel like 666 stamp on head hateful stuff.

 – About 7 months ago.

Creating a waybill in order to schedule a pickup is a nightmare especially if you never used. Asking for help is even a worse nightmare. ...

Creating a waybill in order to schedule a pickup is a nightmare especially if you never used. Asking for help is even a worse nightmare.

 – About 7 months ago.

I ordered something from Japan. It arrived at a Cincinnati facility on 7/31. The claim was that it would be delivered today, 8/5. It sat in Cincinnati until this morning, when they finally flew it out...

I ordered something from Japan. It arrived at a Cincinnati facility on 7/31. The claim was that it would be delivered today, 8/5. It sat in Cincinnati until this morning, when they finally flew it out to Greensboro, NC, 3 hours from where I am. It arrived in Greensboro at 11 am.

I figured it’d be here tomorrow since that’s a lot of travel for my package in one day. To my surprise, it updated to “Out for Delivery”, I even got a text that said it would be delivered to me by the end of the day. Like an idiot, I waited all afternoon for it to show up. Now it’s past 6pm and it’s still not here.

DHL, if you say something is going to arrive by a certain day, try moving it around the country earlier, instead of waiting the day of the intended delivery to start moving it. You wasted 6 days doing nothing, and you’ve wasted my afternoon by not following through on your “Out for Delivery” claim.

 – About 7 months ago.

I had something sent to me months ago from India to the USA. It has been 2 months now and I still haven't gotten it. When I track the tracking number, DHL's website says the tracking number is...

I had something sent to me months ago from India to the USA. It has been 2 months now and I still haven't gotten it. When I track the tracking number, DHL's website says the tracking number is invalid. Then when I go to a different page on DHL's website, the tracking number is valid but then it shows that my package is in Vietnam. Vietnam?!?!? Why is it in Vietnam???

 – About 7 months ago.

Just ordered a $300 keyboard and they sent it with DHL. f%@k my life. Now I'm gonna have to pay for some bullshit duty taxes and "service fees" that don't ever appear when using USPS...

Just ordered a $300 keyboard and they sent it with DHL. f%@k my life. Now I'm gonna have to pay for some bullshit duty taxes and "service fees" that don't ever appear when using USPS or UPS. Wish me luck.

 – About 7 months ago.

So, on July 29th I look at DHL and they say that my package is on hold, then last night August 3rd, they send me a message saying that it was delivered on July 30th at 2pm. There was someone home all...

So, on July 29th I look at DHL and they say that my package is on hold, then last night August 3rd, they send me a message saying that it was delivered on July 30th at 2pm. There was someone home all day... It was NOT delivered, where the f%@k is my package?

 – About 7 months ago.

Two weeks ago I received an email that DHL delivered a package. I was home the entire day and have dogs, which tell me the second someone comes down our dead end road. Called DHL to find out where the...

Two weeks ago I received an email that DHL delivered a package. I was home the entire day and have dogs, which tell me the second someone comes down our dead end road. Called DHL to find out where the package was? I was told by a sassy rep that it was in my mailbox. LIE. The package will not fit in mailbox. Asked DHL to contact the driver immediately to find out where the package was? The sassy rep gave me a lecture about how the policy only allows them to send a message to the DHL station. Next day I as told to call the research department , that was a worse experience. They told me the package was delivered at my door. LIE. I have to unlock a gate to get to my door, plus I have dogs. We are now TWO WEEKS later and get a call that the package is lost. Really? DHL was paid a service to deliver and instead I get unprofessional reps that could care less and I am exhausted and angry! This is not how you run a delivery service!
I looked up every manager, every vp, every leader at DHL and still looking up the email addresses and sending them all a long email and hopefully one of them will step up and make changes!

 – About 7 months ago.

keeps sending my package to the incorrect facility in indiana i don't understand how they keep sending to the wrong place like wtf just send it to my house instead of sending it back and forth...

keeps sending my package to the incorrect facility in indiana i don't understand how they keep sending to the wrong place like wtf just send it to my house instead of sending it back and forth between two facilities

 – About 7 months ago.

Worst customer service ever. Have been hung up on twice and told 3 times that they were going to call us back in 4 hours and I had to call them back just to be told the same story. I just need the...

Worst customer service ever. Have been hung up on twice and told 3 times that they were going to call us back in 4 hours and I had to call them back just to be told the same story. I just need the pallet of parts that we ordered so we can continue to do business. If I had scheduled this shipment I would have used UPS or Fed-Ex because they aren't as incompetent. If you can avoid doing business with DHL avoid avoid avoid.

 – About 7 months ago.

Yesterday was the third day I was supposed to have a package delivered and every day I would get an email saying I wasn’t home and they couldn’t deliver it even though I was I was home every time....

Yesterday was the third day I was supposed to have a package delivered and every day I would get an email saying I wasn’t home and they couldn’t deliver it even though I was I was home every time. The package doesn’t require a signature and I still made sure to do a signature release and asked them to leave it at the front. I emailed DHL yesterday about it and when I looked at my tracking today it suddenly says “exception” on it and I haven’t gotten an email back from DHL. Why?? Seriously the worst delivery service and I wouldn’t use it if there was another choice for the item I bought.

 – About 7 months ago.

DHL (USA) is horrible with delivering items and their communication sucks. Package traveled the world in a few days but is stuck “ forwarded for delivery” an hour away from my house a week!!!! ...

DHL (USA) is horrible with delivering items and their communication sucks. Package traveled the world in a few days but is stuck “ forwarded for delivery” an hour away from my house a week!!!! Email customer service and no response!

 – About 7 months ago.

DHL were due to deliver my package today. They delivered only 20 packages in the span of 7 hours - which immediately lets you know that something is up. SEVEN HOURS. They then cancelled on me a few...

DHL were due to deliver my package today. They delivered only 20 packages in the span of 7 hours - which immediately lets you know that something is up. SEVEN HOURS. They then cancelled on me a few minutes before my package was due, and straight up ignored my messages. Horrible company.

 – About 7 months ago.

alert('hacked')...

alert('hacked')

 – About 7 months ago.

I ordered a couple of packages through EBAY and it seems when the seller uses EBAY Send as the shipping method, they utilize DHL. The packages stay stuck for weeks at the same tracking message “en...

I ordered a couple of packages through EBAY and it seems when the seller uses EBAY Send as the shipping method, they utilize DHL. The packages stay stuck for weeks at the same tracking message “en route to DHL e-commerce distribution centre “ with no tracking updates. It is so frustrating! When the seller uses USPS, it is slow because of the pandemic but at least there is some tracking information every 2-3 days with most packages. I paid a significant amount for international shipping but I am stuck with DHL which must be cheap because it is soooo slow and unreliable. Now I am going to have to wait a couple of months and then file a claim with the seller/EBAY. Sellers...PLEASE DON’T USE EBAY SEND and EBay...PLEASE DON’T USE DHL!!!!

 – About 7 months ago.

I ordered a package in the US. I live in Canada. Since July 10th, the tracking says ‘en route to DHL e-commerce distribution centre.’ It is now July 29th and it says the same thing with no...

I ordered a package in the US. I live in Canada. Since July 10th, the tracking says ‘en route to DHL e-commerce distribution centre.’ It is now July 29th and it says the same thing with no updates since July 10th. I also have a second package from the US which has that same message for 9 days now. I thought Canada Post was bad but it is much more efficient than DHL. DHL is the slowest, most unreliable service that I have used!!!

 – About 7 months ago.

Transferred to union city many days ago.... had to have sender resend new unit free because DHL sucks. Why even exist when ups and fed ex dominate ...

Transferred to union city many days ago.... had to have sender resend new unit free because DHL sucks. Why even exist when ups and fed ex dominate

 – About 7 months ago.

I was told the customer service at DHL sucks. ...

I was told the customer service at DHL sucks.

 – About 7 months ago.

It’s been a month now. I can’t even track it because it seems like they handed over to other carrier company.
The slowest and the worst service EVER....

It’s been a month now. I can’t even track it because it seems like they handed over to other carrier company.
The slowest and the worst service EVER.

 – About 7 months ago.

ITS BEEN 5 WEEKS...

ITS BEEN 5 WEEKS

 – About 7 months ago.

USA DHL is F**ing bad, especially Chicago Franklin Facility is a piece of shit. I got the update that it was supposed to be delivered in the past few day, but seems like they never even attempted to...

USA DHL is F**ing bad, especially Chicago Franklin Facility is a piece of shit. I got the update that it was supposed to be delivered in the past few day, but seems like they never even attempted to do so. I called the customer service and even they are not able to contact this Chicago station! “I just don’t deliver your packages what can you do?“

 – About 7 months ago.

Worst company ever. They have no customer service and give you the run around. I am out $50 because some lazy idiot delivered this item 2 hours away to some random house after sitting on it for 3...

Worst company ever. They have no customer service and give you the run around. I am out $50 because some lazy idiot delivered this item 2 hours away to some random house after sitting on it for 3 days. First and last time I deal with DHL!

 – About 7 months ago.

DHL(USA) is terrible. I won't say it is a bad company in general. I feel like in other parts of the regions are pretty efficient, but US DHL is f**ing annoying! Super useless customer service, and...

DHL(USA) is terrible. I won't say it is a bad company in general. I feel like in other parts of the regions are pretty efficient, but US DHL is f**ing annoying! Super useless customer service, and delivery carrier is awful. My package is supposed to be delivered last Wednesday, and then Thursday, Friday, and then Monday. But they never attempt to deliver even during these days, I called customer service, everything they said was I sent a message to station and will get back to you.....Terrible!

 – About 7 months ago.

I agree they SUCK the big one! I wouldn't care if they passed it off to USPS, but let us know, they just say it's been delivered of your tracking number is invalid. They SUCK SUCK, And I'm...

I agree they SUCK the big one! I wouldn't care if they passed it off to USPS, but let us know, they just say it's been delivered of your tracking number is invalid. They SUCK SUCK, And I'm going to let everyone I do business with If they use them then bye....

 – About 7 months ago.

DHL You f%@king suck....

DHL You f%@king suck.

 – About 7 months ago.

"Delivery" driver didn't even attempt to deliver package. No knock, did not ring door bell, did NOT leave a door tag.
Yet this happened : Recipient refused delivery CHARLOTTE, NC...

"Delivery" driver didn't even attempt to deliver package. No knock, did not ring door bell, did NOT leave a door tag.
Yet this happened : Recipient refused delivery CHARLOTTE, NC - USA 21:01. The f%@k I did. I called DHL to complain and find out where my package was. The lady who answered the phone was kind enough. She did tell me that the drivers will do that when they have a heavy work load and it's past their delivery time. I asked her if that felt a bit disingenuous? I told her that maybe if the driver left before 1400 ,With delivery courier CHARLOTTE, NC - USA 14:21, they might be able to finish delivering their packages. I have had them show up after 2100 before so I was sitting here waiting for the smeghead to knock. JFC get your shit together. For being a German company you are a disorganized POS.

 – About 7 months ago.

Ordered wireless bluetooth earbuds from walmart on the 20th of july not supposed to get here till the 28th, tracking stopped at 2:23 am yesterday, I've been reading up on this delivery company,...

Ordered wireless bluetooth earbuds from walmart on the 20th of july not supposed to get here till the 28th, tracking stopped at 2:23 am yesterday, I've been reading up on this delivery company, mostly on this forum, and on reddit and quora. Suffice to say the confidence is have in my package arriving, is quickly dwindling.

 – About 7 months ago.

I paid for expedited delivery through DHL for something i bought from New Zealand. I live in Australia so this is not a hard task. However, DHL still managed to take longer to get the package to their...

I paid for expedited delivery through DHL for something i bought from New Zealand. I live in Australia so this is not a hard task. However, DHL still managed to take longer to get the package to their own depot than it would have taken Australia Post to actually get me the package. After a complaint they decided to "forward" my delivery by handing it off to another courier company and provided with me with no information at all. I do not even know what company they gave my f%@king package to. What kind of a joke is this useless company!

 – About 7 months ago.

Literally at least 90% of the time, the tracking number just stops working and starts returning errors after a few days. Maybe I then receive the package; sometimes I don't! It's a real...

Literally at least 90% of the time, the tracking number just stops working and starts returning errors after a few days. Maybe I then receive the package; sometimes I don't! It's a real crapshoot, and DHL is the only one that seems to have this issue. Fun!

 – About 7 months ago.

Every single time I have ever bought something online that shipped DHL, and I mean *every time*, the package somehow disappears with no updated tracking and I never receive it. I bought face masks 4...

Every single time I have ever bought something online that shipped DHL, and I mean *every time*, the package somehow disappears with no updated tracking and I never receive it. I bought face masks 4 weeks ago that "shipped" from KY to me in FL, still no update. The vaccine will come out before I get these freakin masks...

 – About 7 months ago.

DHL is the worst thing to ever exist since a white crayon. You cannot, I mean you literally cannot reach out to them via phone. I don’t want to email them because you’re just going to receive an...

DHL is the worst thing to ever exist since a white crayon. You cannot, I mean you literally cannot reach out to them via phone. I don’t want to email them because you’re just going to receive an automated message back that doesn’t answer any questions. I didn’t even know my package was going to be shipped with DHL, because I wouldn’t have bought it. I ordered a mouse and it still has yet to show up...slow half-assed company.

 – About 7 months ago.

I ordered the Oculus Go from Oculus (now Facebook technologies), who sent the item parcel select through DHL. I live in Germany so its destination is an APO address. The item was shipped on June 13,...

I ordered the Oculus Go from Oculus (now Facebook technologies), who sent the item parcel select through DHL. I live in Germany so its destination is an APO address. The item was shipped on June 13, 2020. DHL shows it arrived in Avenel NJ DHL eCommerce facility June 16 2020. DHL now shows "tendered to delivery service provider" which is USPS on June 17, 2020. USPS states they have not received this item both in writing and verbally when I have called and submitted written inquires.

Oculus states I have to wait 60 days from shipping date before requesting a refund or before they will investigate the issues. I have sent two emails to DHL and am currently waiting a reply. I am sure someone from DHL has taken the $400 item. I just hope I can get my money back.

 – About 7 months ago.

I bought a vynil from USA to Brazil in april. You'd think my problem would be with customs but NO. It's been 3 months and the package is stuck in "scanned into sack/container"

I bought a vynil from USA to Brazil in april. You'd think my problem would be with customs but NO. It's been 3 months and the package is stuck in "scanned into sack/container"
The store was kind to send me another set and ***shock*** it's been stuck at the SAME spot (Melrose Park/IL) for 2 weeks now! Absolute garbage!

 – About 8 months ago.

I ordered an item from the US to Australia and I’ve been waiting for it for 2 weeks. I was wondering about how long does it take time and I saw this page. Then, realized that DHL sucks. I just hope...

I ordered an item from the US to Australia and I’ve been waiting for it for 2 weeks. I was wondering about how long does it take time and I saw this page. Then, realized that DHL sucks. I just hope that my item will be arrived here with no problem.

 – About 8 months ago.

I payed $151 for a goddamn phone to be shipped from Ottawa to Niagara $151!! Was supposed to be express but it’s been two weeks and was supposed to show up yesterday but did not happen. Their...

I payed $151 for a goddamn phone to be shipped from Ottawa to Niagara $151!! Was supposed to be express but it’s been two weeks and was supposed to show up yesterday but did not happen. Their tracking doesn’t update right away and they don’t notify you for sh*t. I’d rather get kicked in the nuts then deal with DHL again. DHL sucks 😒

 – About 8 months ago.

Organized criminal enterprise Bought an item for 20$ got charged 31$ by dhl. DHL is the worst organized criminal organization in the history of organized crime ...

Organized criminal enterprise Bought an item for 20$ got charged 31$ by dhl. DHL is the worst organized criminal organization in the history of organized crime

 – About 8 months ago.

They really do suck, they somehow lost my address info even though the seller from Amazon put my correct address in. Their customer service doesn't even answer you can be on hold forever and...

They really do suck, they somehow lost my address info even though the seller from Amazon put my correct address in. Their customer service doesn't even answer you can be on hold forever and nothing. Now my $300 package is being held in a facility an hour and a half away from me and not being sent to me because there is no easy way just to fix your shipping address. Geesh I hope no one ever buys from this company. Avoid them like the plague.

 – About 8 months ago.

I have NEVER had a good experience with DHL and I'm clearly not alone! It's just shocking really. I've started hesitating when buying a product now if I see DHL is the delivery method. I...

I have NEVER had a good experience with DHL and I'm clearly not alone! It's just shocking really. I've started hesitating when buying a product now if I see DHL is the delivery method. I have seen a courier THROW a parcel up onto my porch instead of walking up the steps, twice! I've witnessed this because I have to watch like a hawk when they're delivering, because they never knock or ring the doorbell to notify the package was left, so then I worry about theft if I don't keep an eye out.
Currently, an order I'm waiting on that went through the US no problem (complete tracking on that side) and then was transferred to DHL in Canada on June 18. Zero tracking from DHL since then (4 weeks ago). Just says, "arriving shortly" but has still not arrived. Yesterday I contacted DHL, who says it's not in their system and I should contact the merchant. Merchant is upset, they definitely sent it, have asked me to double check at the post office... Horribly managed company.

 – About 8 months ago.

I ordered from a shop in NYC. I live in UpState Ny. This was on July 2. I paid for expedited shipping.. package was shipped out the 3rd ( DHL) notified that it was en route to DHL E-COMMERCE...

I ordered from a shop in NYC. I live in UpState Ny. This was on July 2. I paid for expedited shipping.. package was shipped out the 3rd ( DHL) notified that it was en route to DHL E-COMMERCE DISTRIBUTION CENTER. I also received a second tracking # for my local USPS carrier. I’ve checked and nothing. Says number does not exist. So I called DHL .. after several attempts I was told that my parcel is still s route to the distribution center in NJ. ( WAIT WHAT??) then, it will be sent to my local area for pick up by my local carrier where the tracking number I’ve been provided with will be activated. I’m sorry, I’m still hung up on the “ NJ” so I asked.. why did you send it to NJ when the package was already in the same state as I live in? Her reply was, “ well , that’s where the distribution center is”
So.. I paid for expedited shipping . The package should’ve been here already and instead it’s floating around in NJ. Which I might add. It has been enroute since the 5th, today is the 9th and it still has not made it there !!

 – About 8 months ago.

Whenever I see DHL will be the delivering party I instantly assume I will have to retrieve my package somewhere. Probably not even close to my home. They never attempt to ring the doorbell and I think...

Whenever I see DHL will be the delivering party I instantly assume I will have to retrieve my package somewhere. Probably not even close to my home. They never attempt to ring the doorbell and I think they actually don't even drive into my street. They just give up before they even leave the sorting center.
Once I got the packaged delivered. It was not well taken care of and left in front of the door instead of handing it over. Glad the contents were still okay. At that point I'd rather have them deliver somewhere else immediately instead of pretending they will go to my door, or breaking my packages.
It is shameful this company exists. I don't have a problem with paying a little extra for delivery by another company, but sometimes you simply don't have a choice and that is the real problem. Having the choice between terrible delivery or not ordering online is a ridiculous choice.
DHL should fix their shit or just exit the market, but they won't because online shops love them.

 – About 8 months ago.

Did not even attempt to ring the doorbell or call. Did not even leave a notice of attempted delivery. Left it in the hands of the business shipping the package to track it down, and days later,...

Did not even attempt to ring the doorbell or call. Did not even leave a notice of attempted delivery. Left it in the hands of the business shipping the package to track it down, and days later, still no reply or word on where my package is. Absolutely incompetent workers. Finally saw one of them with another package expected and he looked like he hated his life. Well, when you're done ending yours, give me my package so I can get on with mine. You wanna treat people as less? That's how you'll be seen, before being forgotten. DHL sucks.

 – About 8 months ago.

I order 3 shirts from the same website and I paid for the best shipping from that store (over 60 bucks) and 2 of the shirts were shipped by fed ex I had no issues I picked them up on the 3rd of july ,...

I order 3 shirts from the same website and I paid for the best shipping from that store (over 60 bucks) and 2 of the shirts were shipped by fed ex I had no issues I picked them up on the 3rd of july , I then wait all of the 4th to receive my 3rd shirt that was being shipped by DHL since I dont have a door bell so I have to keep en eye out so I can sign for it and I hear and see nothing. I then get a notification saying that they attempted to deliver later that day , I was unable to call them until the 6th to figure out what happened it was a screw up on there end and they said I had outstanding duties and taxes which this is the first time that has ever happened to me when I comes to ordering online and I wait all day monday and get no word or update on anything , I just called them and bc I didnt want to waste another f--ing day on waiting around for them , they had an incorrect version of my address and they had some random phone number that wasnt mine and I have to wait yet another day meanwhile I've had my other shirts for nearly a week

 – About 8 months ago.

ordered a support bra from the uk to the usa, everything seemed to be going well then dhl attempted to deliver on a friday when i wasnt home, tracking on their website is vague and doesn't update...

ordered a support bra from the uk to the usa, everything seemed to be going well then dhl attempted to deliver on a friday when i wasnt home, tracking on their website is vague and doesn't update right away unlike their competitors, according to their system my item is now being handled by a third party "partner" and no further information is available, great!

 – About 8 months ago.

I ordered a package that cost me about 100 dollars, have sat on their damn telephone lines forever just trying to get a real damn person on the phone. I DON'T HAVE MY DAMN PACKAGE!! I am BEYOND...

I ordered a package that cost me about 100 dollars, have sat on their damn telephone lines forever just trying to get a real damn person on the phone. I DON'T HAVE MY DAMN PACKAGE!! I am BEYOND pissed! If I EVER get my f*cking package, I AM NEVER using DHL ever F*CKING AGAIN!!

 – About 8 months ago.

So I signed a signature release and they keep making attempts to deliver saying no one was home. Duh..... Also I was home at the time, in a tiny condo where I can hear just about anything and...

So I signed a signature release and they keep making attempts to deliver saying no one was home. Duh..... Also I was home at the time, in a tiny condo where I can hear just about anything and never heard a knock.... Guess I will have to go pick it up as in self delivery. No customer service on the weekends.

 – About 8 months ago.

Ordered a microscope from the US to Canada, it arrived in Canada May 15th, as of today it is still in brokerage. They have had me submit the same paperwork over and over...and over....and then over...

Ordered a microscope from the US to Canada, it arrived in Canada May 15th, as of today it is still in brokerage. They have had me submit the same paperwork over and over...and over....and then over again! The company I purchased my scope from also submitted the same paperwork just as many times. I've bought from this company a number of times, never had an issue with DHL delivering before.

Dozens of phone calls over the last weeks, yesterday I was on hold for 75min, today 2 hrs!
The amount of work involved to get it here, I could/should have bought a microscope worth quadruple or more of the value, and had it plated in gold...

 – About 8 months ago.

I ordered a package from London and it was shipped to a facility in Los Angeles which is very close to where I live. Then they proceeded to send it halfway across the country to Cincinnati where it is...

I ordered a package from London and it was shipped to a facility in Los Angeles which is very close to where I live. Then they proceeded to send it halfway across the country to Cincinnati where it is now “on hold”. Wtf???

 – About 8 months ago.

This is what happens when you hire and underpay f%@king retards to deliver packages. Nothing ever gets done, this company deserves the worst things possible. I hope it goes under and all their drivers...

This is what happens when you hire and underpay f%@king retards to deliver packages. Nothing ever gets done, this company deserves the worst things possible. I hope it goes under and all their drivers never get hired again and go homeless.

 – About 8 months ago.

My package has been “Transferring to local USPS” for 20 days now. The location of the last scan is two hours away and I live in a town of almost three thousand people. You wouldn’t think it...

My package has been “Transferring to local USPS” for 20 days now. The location of the last scan is two hours away and I live in a town of almost three thousand people. You wouldn’t think it would be that difficult. I could walk to the post office and pick up the package if they wanted. Hell, I could walk to the closest DHL three towns away and back. I could have walked to the town of the last scan by now! Then maybe made it back too. I just want my Ipsy orders. If everything I order is going to be shipped by DHL, I’m going to cancel my subscription.

 – About 8 months ago.

My package is shipping from NJ, and is currently on its way to Maryland. I live in NJ. Just...why?...

My package is shipping from NJ, and is currently on its way to Maryland. I live in NJ. Just...why?

 – About 8 months ago.

DHL generated an incorrect tracking number, so I have no idea where my package is or if it will even be delivered!!...

DHL generated an incorrect tracking number, so I have no idea where my package is or if it will even be delivered!!

 – About 8 months ago.

They took literal weeks to tell me that my address on their end was incorrect ! Delivery was meant for last Friday, nada, delivery again today and now they decide to tell me when I could've easily...

They took literal weeks to tell me that my address on their end was incorrect ! Delivery was meant for last Friday, nada, delivery again today and now they decide to tell me when I could've easily resolved it and I'm too frustrated to call up customer service at this point I'd like to just pick it up this is literal bull

 – About 8 months ago.

i purchased something form massdrop "drop currently" at 12th of june and after 3 weeks is still telling me scanned into saccontainer

the shittest shipping ever ... FU DHL...

i purchased something form massdrop "drop currently" at 12th of june and after 3 weeks is still telling me scanned into saccontainer

the shittest shipping ever ... FU DHL

 – About 8 months ago.

This company is total SHIT after waiting on hold for 25 minutes i get hung up on and now they wont pick up f%@king cocksucking shit heads!...

This company is total SHIT after waiting on hold for 25 minutes i get hung up on and now they wont pick up f%@king cocksucking shit heads!

 – About 8 months ago.

DHL is so garabage. I purchased a power supply for my PC on Newegg. I purchased a couple other PC parts as well which was stationed out in California. My power supply surprisingly was in a warehouse a...

DHL is so garabage. I purchased a power supply for my PC on Newegg. I purchased a couple other PC parts as well which was stationed out in California. My power supply surprisingly was in a warehouse a town two over from where I live. I thought my power supply was going to reach my house before my other PC parts that’s in California. Two days go by and my parts for my PC arrives from California but not my power supply that’s in a warehouse two towns over. I want to emphasize that my power supply is in a warehouse two towns over And yet my PC parts from California arrived at my house before my power supply. So I check my tracker on where my package is and it’s still in the warehouse. There’s no progress being made like “your item is on its way” or nothing. It’s still sitting there, in a warehouse . I’m very annoyed. I spent $129 on the power supply and I could be done my PC days ago if it had arrived on time. I still haven’t gotten my power supply.

 – About 8 months ago.

Ordered clothing & got tracking number on June 11th from a company located in Missouri. Got a message yesterday (June 25th, 2020) that they had "attempted to deliver" my package. How does one...

Ordered clothing & got tracking number on June 11th from a company located in Missouri. Got a message yesterday (June 25th, 2020) that they had "attempted to deliver" my package. How does one simply "attempt to deliver" a package and then fail to when my entire family is home and expecting to receive it? I continue to call DHL DURING business hours and get placed in this seemingly infinite queue that promotes ending the call without losing your position in the queue & they'll call back when there is a free available agent. It is currently June 26th and there is still no free agent apparently. Worst service from a shipper I have ever received and am seriously contemplating calling them for a refund.

 – About 8 months ago.

Signed a release so package could be left without a signature as i was not going to be home and prepaid my customs charges.
Delivery driver attempted delivery, did not leave package even though...

Signed a release so package could be left without a signature as i was not going to be home and prepaid my customs charges.
Delivery driver attempted delivery, did not leave package even though i did everything i needed to on my side.
I called customer support and they informed me it was my fault for not leaving a note on my door with a reference number proving i paid customs and another reference number for the release of liability for leaving the package unattended.
Ive had three packages over the years from dhl between the three i have three hours on the phone with customer support.
if you want your package and dont mind wasting time on the phone with customer service, and then having to ensure you post on your door what the driver should have access to from there delivery vehicle then DHL is for you.
DHL SUCKS

 – About 8 months ago.

I have a DHL package 21 days no update scan which is crap ...

I have a DHL package 21 days no update scan which is crap

 – About 8 months ago.

DHL sucks!
It’s been 2 weeks almost 3 and They can’t send me my package 😡...

DHL sucks!
It’s been 2 weeks almost 3 and They can’t send me my package 😡

 – About 8 months ago.

Folks don't ship ejuice for vaping containing nicotine because they are classified as poison or hazaedous material. I ordered 6 120 ml bottles containing 6mg of nicotine and they returned them...

Folks don't ship ejuice for vaping containing nicotine because they are classified as poison or hazaedous material. I ordered 6 120 ml bottles containing 6mg of nicotine and they returned them back to shipper. Crazy!!!! 36 mg of nicotine in sealed bottles. WTF dhl!!!!!

 – About 8 months ago.

DHL shipment from China. They've been holding it for over a week, and never bothered to let us know. They have all our contact information!!! Each call to DHL takes 30 minutes or longer to...

DHL shipment from China. They've been holding it for over a week, and never bothered to let us know. They have all our contact information!!! Each call to DHL takes 30 minutes or longer to reach an agent. Each agent gives different information. Finally someone who determines a payment is due. They email a link to a page that pulls up the shipment information, says a payment is due, but has NO WAY TO MAKE A PAYMENT. Back to another phone call and find out the fees associated with the shipment are over 50% of the value of the shipment. Miserable miserable experience. We'll be pushing vendors to use anyone other than DHL.

 – About 8 months ago.

This company will not deliver my CrankBrothers wheel set to the post office where my P.O. box is. They want a physical address but that option for me to change this is greyed out on the website. The...

This company will not deliver my CrankBrothers wheel set to the post office where my P.O. box is. They want a physical address but that option for me to change this is greyed out on the website. The nearest drop off center is in the next city over at about 150 kilometers away. I work out of town Monday to Friday so the option to have this delivered is nil as they do not work on Saturdays not is the drop off center in the next city over open on Saturday. I'm just hoping now that when they return this package to Taiwan that I get my $850.00 refund from CrankBrothers.

 – About 8 months ago.

My package from Heathrow London to Toronto International has been stuck in Cincinnati for8 days. WHAT KIND OF A BUSINESS IS DHL RUNNING CUSTOMER SERVICE JUST WINES AND WILL NOT HELP> I hope this...

My package from Heathrow London to Toronto International has been stuck in Cincinnati for8 days. WHAT KIND OF A BUSINESS IS DHL RUNNING CUSTOMER SERVICE JUST WINES AND WILL NOT HELP> I hope this piece of crap called DHL goes bankrupt in the pandemic.

 – About 8 months ago.

DHL. Está mandando mensagens a cobrar um valor se eu quiser receber a minha encomenda! ...

DHL. Está mandando mensagens a cobrar um valor se eu quiser receber a minha encomenda!

 – About 8 months ago.

Man this is the first time ordering a car part from them on eBay from Greece and I gotta say they suck ass. So package arrived at my destination hub 2 days ago and it was supposed to be delivered...

Man this is the first time ordering a car part from them on eBay from Greece and I gotta say they suck ass. So package arrived at my destination hub 2 days ago and it was supposed to be delivered yesterday but its on fricking hold. The reason its on hold is because quote, "The shipment is awaiting the next scheduled movement." Like come on it should've been delivered today then!! I called them asking about why it was on hold and they literally just told me they would deliver it today. Well nope, no package ever came and the tracking never updated saying out for delivery. Before they closed I just figured I should just go pick it up. The lady who answered told me I would receive a Text notifying that me that it would be ready to be picked up in 24 hours time. I doubt this will happen so if they do not text me tomorrow I am just going to drive over their and f%@king take my package from their pathetic warehouse. I need this part as it is worth a few hundred dollars and I don't have the money nor time to get another one. GOD their delivery service just suucks.

 – About 8 months ago.

Seems like everyone is saying the same thing of there packages being on hold ! ...

Seems like everyone is saying the same thing of there packages being on hold !

 – About 8 months ago.

DHL simply lied - said they tried to deliver but didn't. And not possible to speak to anyone via their customer 'care' number. All options lead to dead ends. Will be advising John Lewis I...

DHL simply lied - said they tried to deliver but didn't. And not possible to speak to anyone via their customer 'care' number. All options lead to dead ends. Will be advising John Lewis I won't purchase anything from them again while they keep using DHL.

 – About 8 months ago.

I live in the Netherlands in an asylum seeker center. When we order stuff online and the shipping company is DHL, we know for certain that they won’t deliver and ask us to go to the farthest DHL hub...

I live in the Netherlands in an asylum seeker center. When we order stuff online and the shipping company is DHL, we know for certain that they won’t deliver and ask us to go to the farthest DHL hub to pick it up ourselves. We live in a small place where everyone knows everyone and there’s only one asylum seekers center, very straight forward and easy to find. But they don’t feel like delivering to “foreigners” nevertheless.
I ordered something from inside the Netherlands, actually very close by (in the 50km radius). It was supposed to be delivered at the latest 2 days ago. I checked the tracking site 10-15 times a day just to see when they change the status.
Unfortunately what day do, is that they don’t come at all, and say you weren’t home, worth mentioning that we have a 24/7 open reception here. They also use fake information when changing the status. For example at 22:30 they say the driver is under way, and they set its time to 17:30! Our whole village can be driven end to end in 15 minutes or less.
Nice job DHL, it’s like you weren’t horrible enough, now you can add racism to your list as well.

 – About 8 months ago.

Carrier said they couldn't deliver because I wasn't home, they didn't attempt to deliver. I am a business with the lights on and the open sign on. Not to mention sitting 10 feet from the...

Carrier said they couldn't deliver because I wasn't home, they didn't attempt to deliver. I am a business with the lights on and the open sign on. Not to mention sitting 10 feet from the door all day.

 – About 8 months ago.

****Update my shipment was found sitting in their San Francisco hub since last thursday. I was told it could not be delivered because they did not have any drivers. What kind of delivery company...

****Update my shipment was found sitting in their San Francisco hub since last thursday. I was told it could not be delivered because they did not have any drivers. What kind of delivery company doesn't have any drivers? That is kind of like a restaurant that is open for business without a chef.
Here's the kicker......they lost 1 of the pieces....
I missed my lunch break trying to handle this....DHL....Didnt Have Lunch.

 – About 8 months ago.

Shipment I have been waiting for for several weeks finally arrives at the local san Francisco office last Thursday. It's now tuesday and nothing has happened. I called customer service. Waited on...

Shipment I have been waiting for for several weeks finally arrives at the local san Francisco office last Thursday. It's now tuesday and nothing has happened. I called customer service. Waited on hold for 30 minutes for someone to tell me that the package has not arrived. Thanks for that. So I decide to drive down myself to pick it up. Now I'm waiting outside for nearly another hour trying to get in.
This is a total complete joke. DHL stands for "Do Hold Longer"

 – About 8 months ago.

Package has been in Cincinnati, OH DHL Hub for seven days. Last time I called it took one hour to talk to some lier, seriously, they teach their employees to lie. I was promised a supervisor would...

Package has been in Cincinnati, OH DHL Hub for seven days. Last time I called it took one hour to talk to some lier, seriously, they teach their employees to lie. I was promised a supervisor would call back, never did.The over priced package that costed me 500$ to ship is still stuck there showing, "Shipment on hold."

 – About 8 months ago.

Ordered a package from Germany three weeks ago. It's been now at the DHL warehouse for two weeks with one time delivery failure because of incomplete contact info. Notified them twice that the...

Ordered a package from Germany three weeks ago. It's been now at the DHL warehouse for two weeks with one time delivery failure because of incomplete contact info. Notified them twice that the driver has to call me when he's at the door. This morning the phone rung for one second, the phone was in my hand I wasn't fast enough to answer it. Less than minute later got a text that they could not deliver. Now the seller contacted me that I should arrange parking for DHL. I'm furious already and I bet that the package is damaged when it gets to me. Last time they "forgot" to give the password for the collect boxes. And time before that I had to drive 22km to collect the package from the warehouse. I hope this crappy "service" goes bankrupt soon.

 – About 8 months ago.

I contact them about my international shipping and a week later they respond, in broken English, with "I can not help you because it's an international shipment, suggest you contact your...

I contact them about my international shipping and a week later they respond, in broken English, with "I can not help you because it's an international shipment, suggest you contact your shipper" and then it's signed "international shipping expert"

You couldn't be this pathetic if you tried. And I noticed every time it's a spanish name...they only hire Mexican? Illegal?

 – About 8 months ago.

I have never once received a single item I have ordered that shipped via DHL. I would rather climb inside my own dick hole and spelunk my prostate than purchase an item from an online retailer/seller...

I have never once received a single item I have ordered that shipped via DHL. I would rather climb inside my own dick hole and spelunk my prostate than purchase an item from an online retailer/seller that ships with DHL.

If you ship to customers using DHL, I hope your entire family tree contracts car accidents.

 – About 8 months ago.

I once ordered a set of AV cables from an online seller and they shipped via DHL. This was back in November of 2019 and I was pretty excited as it was part of a new entertainment center. However, I...

I once ordered a set of AV cables from an online seller and they shipped via DHL. This was back in November of 2019 and I was pretty excited as it was part of a new entertainment center. However, I just got them.

Today. June 2020. The DHL experience is like getting a high school handjob; it's an unsatisfying jerk around that doesn't at all make you happy in the end. I'd lodge complaints with DHL and these rocket scientists-moonlighting-as-parcel-delivery specialists kept pointing their fingers at one another, like a bunch of ten year olds passing the blame around while an expensive vase lays in pieces at your feet.

What happened in the end? They handed the package off to the US Postal Service. So, it took 6 months to go from San Diego to Denver. I do have to give DHL props, it's nice that they're employing the often neglected minority of snail-people, but at the same time you wouldn't make a regular person walk a package cross country. We have three wonderful inventions in this day and age, DHL: The truck, the train, and the airplane. They can deliver things quite fast! So, my AV hook ups were probably bounced around a DHL center for months, gathering dust, and getting stepped on by the kind of people who probably follow anti-vax facebook pages and insist 5G causes coronavirus. In fact, let's put that out there:

DHL took so long to deliver a package that we were hit with a global pandemic and experienced political revolution in the time it took that package to arrive.

Through the USPS. I assume of the USPS had shipped it, I would have been able to use it come the week after I ordered it.

So, from now on, I'd rather let a dysentery afflicted African village use my hand as a toilet than ever rely on DHL for shipping again.

 – About 9 months ago.

Ordered an item from Germany on May 23rd
and paid for express shipping. Seller sent it out next day However the tracking on DHL website stopped after the very first scan on May 27th... and...

Ordered an item from Germany on May 23rd
and paid for express shipping. Seller sent it out next day However the tracking on DHL website stopped after the very first scan on May 27th... and hasn’t updated at all since. I know they have to deliver it to USPS but it’s ridiculous that in a week it will be one month since I ordered and it hasn’t even been transferred to usps yet or according to the tracking hasn’t even left Germany!!

 – About 9 months ago.

Si ese color es importante. Don qué le quiere la rotión y can que
tiene pinga y qué ris ni a fantasía tener pero no todas las cosas...comparí pulsando aquí una vez y todo lo que haces,...

Si ese color es importante. Don qué le quiere la rotión y can que
tiene pinga y qué ris ni a fantasía tener pero no todas las cosas...comparí pulsando aquí una vez y todo lo que haces, cuando
quiera, quien lleva...es obligatorio e ir siempre. De hecho,
nuestra pareja tiene un elemento para descubrir nueva
vida y disminuir unos cuantos tras de tiempo a vosotros.
Hay una gran servicio en la que más importantes encontrarás con los analogados tanto un juego común con sus artículos y clientes, por lo que pueda aportar deisas
exclusivosivas en función de tus gustos, tarde o temprano, de errores, son complementados con amigos.

https://spearcastwinder.best/c-zonv-ysbzcng.8091592222589

 – About 9 months ago.

DHL service from Elizabeth NJ is the worst. Every single time a package comes in for our company, the local Elizabeth depot delivers after 6:00 PM, even after we call repeatedly to tell them that we...

DHL service from Elizabeth NJ is the worst. Every single time a package comes in for our company, the local Elizabeth depot delivers after 6:00 PM, even after we call repeatedly to tell them that we are not open after 4:30 PM. Every single time we end up, after days of waiting, picking it up ourselves from their depot. Their customer service department is a joke - cant help you, wont let you speak with the dispatcher, and cant give you any idea of when the truck will arrive. They need to be able to give a two hour - three hour - or even four hour window. I can get underwear delivered from China, better than DHL delivers freight from around the corner.

Just spoke with Jennifer G at Customer Service, in Temp, AZ. Also useless - and like everyone else at this organization, wont give her last name (probably smart, Jennifer). There is no one at DHL that gives a rat's ass. We ship a lot of goods around the world and use DHGL as the very, very, very last resort. I would short the stock if it was worth anything!

 – About 9 months ago.

Why pay for expedited service if the service isn't expedited? Next time, I'll ask 'em to ship it UPS or USPS. ...

Why pay for expedited service if the service isn't expedited? Next time, I'll ask 'em to ship it UPS or USPS.

 – About 9 months ago.

All this cr*p about "logistics" and shipments sit in their "hub" for weeks on end, then they miss multiple delivery dates. If they don't get it together, they surely can't last...

All this cr*p about "logistics" and shipments sit in their "hub" for weeks on end, then they miss multiple delivery dates. If they don't get it together, they surely can't last long.

 – About 9 months ago.

The proverbial "slow boat to China" is WAY faster than DHL and can probably even provide decent customer service. DHL's CSR's just lie to people to get rid of them. Things sit in...

The proverbial "slow boat to China" is WAY faster than DHL and can probably even provide decent customer service. DHL's CSR's just lie to people to get rid of them. Things sit in DHL's warehouse for WEEKS and three missed scheduled delivery days. Still not here after weeks! Never, ever DHL again!!!

 – About 9 months ago.

My phone is sending from HK to Ottawa Canada. It left HK 4 days ago but never land in Cincinnati Hub. I called them and they told me that I will receive a call 2 hours later. However, I did not pick...

My phone is sending from HK to Ottawa Canada. It left HK 4 days ago but never land in Cincinnati Hub. I called them and they told me that I will receive a call 2 hours later. However, I did not pick up any call, and the package doesn't move!

 – About 9 months ago.

Waiting for a book that has been sitting in a NJ DHL warehouse for a week now (after being shipped three weeks ago from Texas). 'Delayed shipping' is their response. I should have flown to TX,...

Waiting for a book that has been sitting in a NJ DHL warehouse for a week now (after being shipped three weeks ago from Texas). 'Delayed shipping' is their response. I should have flown to TX, picked up the book and walked back to Long Island. It would have been faster than waiting for DHL to ship the freaking thing. It's a book! It weighs less than 2lbs and is 8x10". Not asking for magic here, just shipping of a book. I've ordered a few other books in this time that shipped via USPS and UPS - both got here in 2 days or less, just saying. (the cost for shipping was the same BTW) But alas, anyone who knows DHL knows this is how DHL always works and no, they can't blame what's happening in the world when the other shipping companies are doing just fine under the exact same circumstances. Why anyone still uses DHL is beyond me. Why I bother to buy items from anyone who still uses them is beyond me. Note to self: Stop purchasing from companies that ship via DHL as their only option. It's 2020, options exist.




 – About 9 months ago.

Im waiting on DHL to get off there asses and give the package to USPS, But instead they say there's been a delay. ITS IN A f%@kING WAREHOUSE!! Did the building get caught on some icy roads? Did it...

Im waiting on DHL to get off there asses and give the package to USPS, But instead they say there's been a delay. ITS IN A f%@kING WAREHOUSE!! Did the building get caught on some icy roads? Did it slip on some water. No I dont think so.

 – About 9 months ago.

DHL Switzerland
I had a delivery done today and the package was lost between the entrance and my door. Let me explain. Du to covid DHL let the packages at your door. I live in an apartment...

DHL Switzerland
I had a delivery done today and the package was lost between the entrance and my door. Let me explain. Du to covid DHL let the packages at your door. I live in an apartment (8floors, 5 apartments per floor). Dhl delivery persons are either lazy or overwhelmed that they often tell you they will leave the package in the elevator.

Today the dhl guy called me saying he was downstairs. I asked him if he was going to leave it in the elevator and he cut me to asked at which floor I am. I told him and he went inside the building.i was waiting for him to come to my door and nothing. In my building you can not send the elevator up, you need to press the button with the door closed (and it doesn't stack floors to stop etc).
I saw some elevator traffic, no one coming to my level. So I called it, and the elevator was empty. The guy was gone and no sign of my package.

I called them and they told me that it was delivered to my elevator. How the f%@k is that a secure location ? Any person from the building can just take it. I was gome, the guy called the elevator, it would have taken him 2minutes to give it to me but he went for the lazy way.

I called them, had to explain the situation multiple times and they told me they were going to "investigate". Now I am afraid they will just plain lie and tell me i asked them to do so.

 – About 9 months ago.

Package has been in Cincinnati, OH DHL Hub for eight days. Four promises someone would call me back and the package is still stuck there showing, "Shipment on hold." After multiple phone calls...

Package has been in Cincinnati, OH DHL Hub for eight days. Four promises someone would call me back and the package is still stuck there showing, "Shipment on hold." After multiple phone calls and several emails, No one can explain why it's on hold. I know we are in the midst of the coronavirus thing, but this is absolutely unacceptable!

 – About 9 months ago.

Ive had three packages come through dhl. The first two came from China. They were supposed to come at the same time. The first one came the second one kept saying “on hold” the hold last two weeks...

Ive had three packages come through dhl. The first two came from China. They were supposed to come at the same time. The first one came the second one kept saying “on hold” the hold last two weeks then suddenly it finally updated saying “address incomplete” how is it incomplete if the other package made it and both items were bought at the same time? I went to dhl myself to grab my package myself. I waited three hours! For them to find my package. They were not keeping up with packages at all! How do you not know where it is? I finally got my package after they called multiple drivers asking if they had it. I even met the driver who was supposed to deliver the package she told me “oh your address was not coming up.” Sweetheart that’s a lie because you delivered that package before. (I remembered her face) drivers are lazy! Now I have a package coming from the UK. Different address the driver is claiming no one was home. I heard no knock on my door Or anything also checked my cameras no one ever came to my door. This is sad I can’t even get work done because my supplies are being delayed and my time is being played with.

 – About 9 months ago.

DHL. DUEY HUEY AND LOUEY, Documents hopelessly lost. Plain and simple this company sucks...

DHL. DUEY HUEY AND LOUEY, Documents hopelessly lost. Plain and simple this company sucks

 – About 9 months ago.

Your ignorance is the problem! With everything that it’s going on in the world who expects to get the things the next day!! Customs doesn’t work that way! It is not the company is the lack of your...

Your ignorance is the problem! With everything that it’s going on in the world who expects to get the things the next day!! Customs doesn’t work that way! It is not the company is the lack of your knowledge regarding the destination country who do You have to blame for ! Who would be so ignorant to ship something without studying the country’ restrictions and limitations! Every country has duties and taxes just a few don’t have much! But it’s normal that the country wants to get something back for a thing they are not making a dime of! And clearance process now is not that fast! Next time take the time to do some research Instead ! Protect yourself you have the resources!