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DHL® Sucks!

@DHLSucks_
Frustrated with DHL® service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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 – About 1 Week ago.

OMG I WAS USING THERE CUSTOMER SUPPORT AND THEY SAID MY ACCOUNT NUMBER WAS INVALID THEN STAKED ME AND CALLED MY PHONE BY SPAMMING IT f%@k DHL...

OMG I WAS USING THERE CUSTOMER SUPPORT AND THEY SAID MY ACCOUNT NUMBER WAS INVALID THEN STAKED ME AND CALLED MY PHONE BY SPAMMING IT f%@k DHL

 – About 1 Week ago.

Been waiting 5 days on a package that was shipped via DHL, that wouldn’t seem so bad except it was shipped less than 200 miles away, shows it still won’t be delivered for another 3 days, in the...

Been waiting 5 days on a package that was shipped via DHL, that wouldn’t seem so bad except it was shipped less than 200 miles away, shows it still won’t be delivered for another 3 days, in the meantime I’ve ordered another item from over 600 miles out and the post office already delivered it within 3 days. I hate how slow DHL is that if I know a company is going to use them I will cancel my order and shop somewhere else.

 – About 2 weeks ago.

How does a package that's coming from NY, and is going to south NJ, travel through NJ and then leave NJ to end up in MD? Tracking said I'd get the package 3 different days....

How does a package that's coming from NY, and is going to south NJ, travel through NJ and then leave NJ to end up in MD? Tracking said I'd get the package 3 different days.

 – About 3 weeks ago.

DHL sucks because even after 2 weeks and receiving my package, the tracking number they gave me is still showing up as "not found"...

DHL sucks because even after 2 weeks and receiving my package, the tracking number they gave me is still showing up as "not found"

 – About 4 weeks ago.

DHL is the worst courier company ever!!!
I ordered a xmas gift for my kids hoping it would arrive by at least dec 27 i understand it would be late. Checked status yesterday and even got mobile...

DHL is the worst courier company ever!!!
I ordered a xmas gift for my kids hoping it would arrive by at least dec 27 i understand it would be late. Checked status yesterday and even got mobile update saying package with courier and will be delivered TODAY on dec 27. Packaged was ordered dec 22.
What a surprise, waited all day nobody showed up and now the tracking sats cannot be delivered immediately will be allocated for delivery in next cycle.
Like wtf??!? The package was on the friggen truck! Now its back at a depot?!
How hard is t to deliver one ****ing package you miserable lying ****s!!!!

 – About 4 weeks ago.

HORRIBLE CARRIER! HORRIBLE SERVICE! CUSTOMER CARE: "HELLO AND WELCOME TO DHL , ALL OPERATORS ARE BUSY NOW , PLEASE WAIT!" 50 MINUTES LATER... NOBODY AND CALL DISCONNECTS. DHL + CUSTOMS.......

HORRIBLE CARRIER! HORRIBLE SERVICE! CUSTOMER CARE: "HELLO AND WELCOME TO DHL , ALL OPERATORS ARE BUSY NOW , PLEASE WAIT!" 50 MINUTES LATER... NOBODY AND CALL DISCONNECTS. DHL + CUSTOMS.... DOUBLE TROUBLE. INFINITE LOOP OF MORONS WHO SLEEP ON THEIR DESK ALL DAY LONG, POKING THEIR NOSE AND EXCHANGING THE BALL. NIGHTMARE! PLEASE DO NOT USE THISSSSSSS FKINGGGGG WHORINGGG COMPANY EVER!!!! PLEASE....

 – About 4 weeks ago.

DHL is the most horrible shipping company there ever was. Hell, I'd trust Hillary Clinton with all my email passwords before I'd ever trust DHL to deliver a package.
When will they...

DHL is the most horrible shipping company there ever was. Hell, I'd trust Hillary Clinton with all my email passwords before I'd ever trust DHL to deliver a package.
When will they just give up? Or have they been doing that since they first started business? Their customer commitment are like Mexican building codes; non-existent.

 – About 1 Month ago.

3 weeks ago waiting for $700 package with signature service. I was at work, I work nights it was roughly 8:30 pm. Received an email that my package was delivered. Funny I have been tracking the...

3 weeks ago waiting for $700 package with signature service. I was at work, I work nights it was roughly 8:30 pm. Received an email that my package was delivered. Funny I have been tracking the package closely it was a day early and never said out for delivery. Also no one else lives with me to sign, so how could it be delivered? I called my sister and asked her to drive to my apartment complex and grab the package. It was sitting right there under a nice bright light for the entire parking lot to see. It also arrived with two giant gaping holes. Relieved it was not damaged despite the condition I still contacted DHL according to them someone at the residence signed. I can tell you that's a load of shit. I live alone my neighbor is nosey and like a hawk I spoke with her she didn't sign but she did watch him walk up to my door scan my package and walk away. That driver signed that himself and left it at my door because he didn't want to drag a mangled 30lb box marked fragile back to his truck. So yesterday I was having a cheap package delivered, naturally I had to leave for work at 5pm so I wouldn't see it because they for some reason make me last. Signature service was not requested by me nor the seller because it had little value. I got an email that the package was not delivered because no one was home. When I got home I had to use a razor blade and Windex to remove the sticker they stuck to my glass door because it did not come off clean. That's a little ass backwards

 – About 1 Month ago.

4 for 4......perfect record from DHL!!! Unfortunately that is total packages lost.

I have yet to actually receive a single package from DHL.

2 simply vanished....valid...

4 for 4......perfect record from DHL!!! Unfortunately that is total packages lost.

I have yet to actually receive a single package from DHL.

2 simply vanished....valid number and DHL had the item but it disappeared.

2 got close....made it to St Louis. One of those got lost in the hand off to USPS, the other was mis-labeled and sent to a small town in north Missouri. I actually talked to the postman at that small town, said he remembers the package but that it was labeled to go to the home he delivered it too.

Now all 4 times the vendor refunded my money.....3 items were various car parts for my vintage VW. Sucks as it delays repairs (no local vw shops in the Ozarks! Ha!). But one was a Christmas present and no time to re-order....really sucks.

I try to verify what shipper they use before I order. If my only choice is DHL...I simply don't purchase from them. One hot rod shop I use shipped DHL one time and it was lost. I called vendor back, specifically requested other shipping options and chose FedEx.

3 days later I had my part. Same part, same vendor, parts arrived in 3 days.

Unsure how DHL stays in business?

Oh....and DHL customer service? It's as none existent as my 4 orders they handled.

The fact that this website exists tells volumes...

 – About 1 Month ago.

DHL is such a headache! After my package from Okinawa was delayed forever for 2 weeks, I FINALLY got someone who knows what the hell they were talking about(after I asked for a supervisor). I asked...

DHL is such a headache! After my package from Okinawa was delayed forever for 2 weeks, I FINALLY got someone who knows what the hell they were talking about(after I asked for a supervisor). I asked for a direct number (as it seems to be a headache every time) and the guy gave me the "2nd Tier" number.

It's 800-377-4877. I'm gonna use it every time direvtly. Hope this helps everyone else too!

 – About 2 months ago.

Ordered a watch on kickstarter from a company in China. A few weeks ago I got a TXT from DHL saying that my shipment is ready for delivery as soon as I pay the 49.47 in customs bill. I clicked the...

Ordered a watch on kickstarter from a company in China. A few weeks ago I got a TXT from DHL saying that my shipment is ready for delivery as soon as I pay the 49.47 in customs bill. I clicked the link and payed online. Two weeks later the guys comes to deliver the package and demands 49.47 before he will give it to me. Refuses to honor the receipt I have from the online payment.

So after he left (with my package) I called their customer service. They say due to a computer error they can see my payment but it can't be applied to my shipment! They insist I must pay again and wait for a refund of the extra payment. When I said they should fix their own mistake and honor my payment the guy said he would tell the sender I have refused to shipment (a complete lie!) and send my package back to China. Then he hung up on me!

DHL are truly scum of the worst kind!

 – About 2 months ago.

Ordered a shipment online, agreed to pay $50+, but they charged my CC $71.22 with no explanation. One month later, I get another bill asking for another $71.22 claiming they never received my payment....

Ordered a shipment online, agreed to pay $50+, but they charged my CC $71.22 with no explanation. One month later, I get another bill asking for another $71.22 claiming they never received my payment. Called and emailed them with prove of payment, (cc and bank statement), still claims I never paid. Got my collection bill today! What a great finance department?

 – About 4 months ago.

Booked a pickup for past 1 and nobody shows up but the guys across the street get a DHL truck. Phoned in to ask and they said the pickup was not assigned to a driver so they will do so now. No driver...

Booked a pickup for past 1 and nobody shows up but the guys across the street get a DHL truck. Phoned in to ask and they said the pickup was not assigned to a driver so they will do so now. No driver shows up and they can't find anything with the reference number they gave me. No pickup was made, went with UPS instead.

 – About 4 months ago.

Ordered from Oklahoma & Indiana, got he items in 2 days through USPS. Order from Georgia & it sits in a dhl center for 3 days before being handed over to USPS for another few days of holding....

Ordered from Oklahoma & Indiana, got he items in 2 days through USPS. Order from Georgia & it sits in a dhl center for 3 days before being handed over to USPS for another few days of holding. F'ing Stupid! Screw you DHL, you'll never be as good as the post office.

 – About 4 months ago.

I have been waiting for 1 week that my package wants to move from the city of departure !!!...

I have been waiting for 1 week that my package wants to move from the city of departure !!!

 – About 4 months ago.

First of All Whoever Put this site up, kudo to you Man. This really is a great Initiative! DHL Clearance agents are scamming people in India by threatening Customers with huge Customs fine and duty....

First of All Whoever Put this site up, kudo to you Man. This really is a great Initiative! DHL Clearance agents are scamming people in India by threatening Customers with huge Customs fine and duty. While working with custom officers they have developed a sense that they themselves are authority figure too as they somewhat influence how much duty to be imposed on a particular item and off course because of submissive attitude of customers because of Customs being Involved. I dont think Our Customs department is dancing on their tune but a hand or two might me greased here n there. Anyways, Hire authorities has already been notified and they will take action on these Customs house agent.

 – About 4 months ago.

It's bad in India too... I order stuff from AliExpress... Usually shipping takes two week to reach Mumbai via China post and is free . I once ordered from Alibaba, the seller insisted on DHL...

It's bad in India too... I order stuff from AliExpress... Usually shipping takes two week to reach Mumbai via China post and is free . I once ordered from Alibaba, the seller insisted on DHL saying that item is fragile so can't send via China post.Dhl charged me 40$for shipping . The delivery took one month to reach me. But the worst was I had to upload kyc document in their non responsive website to get the shipment cleared from custom. In addition to custom duty.. They got me to pay handling fees and tons of other charges. Not at all worth it.. Never using DHL again

 – About 4 months ago.

I sent a package to myself from Cologne, Germany. It took 6 days to get from Cologne to Frankfurt. (Which on an ICE train takes two hours.) Here I am, 50 days later, and according to two...

I sent a package to myself from Cologne, Germany. It took 6 days to get from Cologne to Frankfurt. (Which on an ICE train takes two hours.) Here I am, 50 days later, and according to two representatives from DHL and two from the USPS, my package is still at Frankfurt airport. 44 days later and they still haven't put it on a plane! Same issues I see with other people: You make an inquiry, and get a form email, or some "customer service" person who says "this is DHL Express, not DHL." Today I contacted an American DHL representative and the first question I asked her was, "Are DHL and DHL Express the same company?" To which she said yes. So why can't they pass on my issue to the correct department? 50 days and I am still waiting. This is the 3rd time this has happened and I swear this will be the last time I will ever send anything through DHL.

 – About 5 months ago.

It really sucks in Belgium too! I ordered stuff from The Outnet and DHL promised delivery yesterday. I waiting at home, but doorbell did not ring and then get a note from them saying that I was not...

It really sucks in Belgium too! I ordered stuff from The Outnet and DHL promised delivery yesterday. I waiting at home, but doorbell did not ring and then get a note from them saying that I was not home. So, I scheduled another delivery today, waited next to my doorbell, then, it happened again, doorbell did not ring then I received a text message on my mobile from DHL to say that it cannot be delivered.
I even ran to the door and opened it to check, but there was no sight of any DHL truck at all. This cannot be a coincidence, happening 2 days in a row? Perhaps the drivers are paid per attempt for delivery, so they try to do as many as they can. Does anyone have the same experience?

 – About 5 months ago.

f%@k these guys. Their employees are slow and rude. Never get deliveries correct...

f%@k these guys. Their employees are slow and rude. Never get deliveries correct

 – About 5 months ago.

I ordered my package Fri, Jul 28..... ETA was august 10
ITS AUGUST 17. UPS & fed ex takes hairy dumps on dh.l...

I ordered my package Fri, Jul 28..... ETA was august 10
ITS AUGUST 17. UPS & fed ex takes hairy dumps on dh.l

 – About 6 months ago.

Good God, I hate These f%@kers As much As I hate Durv and roblox (not to mention ruby rube morgz and minecraft) WHY ARE THEY SO SLOW? WHY? Stupid twats...

Good God, I hate These f%@kers As much As I hate Durv and roblox (not to mention ruby rube morgz and minecraft) WHY ARE THEY SO SLOW? WHY? Stupid twats

 – About 6 months ago.

I was expecting a package from Singapore going to Malta. I was suppose to received it a day before so ive called them and told me they need an invoice so I did gave them. and still waiting the other...

I was expecting a package from Singapore going to Malta. I was suppose to received it a day before so ive called them and told me they need an invoice so I did gave them. and still waiting the other day. then called them again they told me customs are busy so I have to wait. called them another day again coz in tracking its shows that its clearance is cleared already but they didn't deliver it again. the worse service so far for me aside from my parcel coming from Germany. they deliver it without the bubble wraps in it. they didn't even cared about it going to be broken. DHL Malta really sucks. Hope the right authority will read this an make a good decision in choosing personal. DHL Malta sucks in service.

 – About 6 months ago.

I ordered a thing via Amazon and selected next day shipping. The package has been sitting on the delivery center on my city for 3 days. Thanks DHL!...

I ordered a thing via Amazon and selected next day shipping. The package has been sitting on the delivery center on my city for 3 days. Thanks DHL!

 – About 6 months ago.

I live in Malta and ordered a large package from Germany. DHL tried to deliver the package when I was at work and told me the delivery time is on working days from 11-17. They also could not call me...

I live in Malta and ordered a large package from Germany. DHL tried to deliver the package when I was at work and told me the delivery time is on working days from 11-17. They also could not call me 30 min in advance that I could run from work to open the door and could not give any more specific time. Well, isin't this convenient for working people! Is DHL service meant only for people who stay at home?

Then we agreed I take time off work and wait for the package. I waited and waited.. then all of a sudden my phone showed two unmissed calls, even that my phone had not rang. I called to DHL and they told me they cannot deliver the package anymore because I did not answer my phone.

WTF??? So they cannot call when I ask but all of a sudden they can.. in a way at least, because my phone was next to me and it did not ring.

And now they refuse to deliver the package anymore.

This is the worst service I have ever experienced. I will never, ever use DHL again.

 – About 7 months ago.

Those comments that say NGA and are trying to get you to email some address are fake and phishing links. Don't click or fall for that....

Those comments that say NGA and are trying to get you to email some address are fake and phishing links. Don't click or fall for that.

 – About 10 months ago.

The DHL guy in my region does not deliver heavy packet selectively. He can deliver something lighter, but when it is about a mattress or dog food, somehow it goes somewhere else even though I was...

The DHL guy in my region does not deliver heavy packet selectively. He can deliver something lighter, but when it is about a mattress or dog food, somehow it goes somewhere else even though I was waiting for at home!
Besides, he asks me to keep something for other people. and ring the bell to get into for somebody else's packet, even when it is nothing to do with me.
Apparently he can use the door bell and my bell works but it does not work only when the packet is heavy... super.

 – About 11 months ago.

"Delivery attempted - consignee premises closed"
Uh, don't think so. We've been here all day - in fact, I'm still here typing this message... and the package was schedule to...

"Delivery attempted - consignee premises closed"
Uh, don't think so. We've been here all day - in fact, I'm still here typing this message... and the package was schedule to be delivered YESTERDAY.

 – About 11 months ago.

Item with tracking number from Amazon says item was to be delivered today by 8 p.m. When I put the tracking number in DHL's site, it does not work. 9.33 p.m, and nothing has arrived. ...

Item with tracking number from Amazon says item was to be delivered today by 8 p.m. When I put the tracking number in DHL's site, it does not work. 9.33 p.m, and nothing has arrived.

 – About 1 Year ago.

Their tracking system hasn't changed in over 20 years. An item of mine was due to be delivered today from the UK to the US. Website STILL tells me today. CSR told me tomorrow because it was...

Their tracking system hasn't changed in over 20 years. An item of mine was due to be delivered today from the UK to the US. Website STILL tells me today. CSR told me tomorrow because it was 'stuck' in customs. Well, if that's the case then update the friggin' status then! So, I had to take a day off work because they are bloody useless.

Personally I'd NEVER chose DHL, just sucks that the shipper used it.

Used to work for them 20+ years ago and thought they were tossers back then. Apparently this leopard ain't changing its spots.

And to the wankers defending the company because they work for it - well, sucks to be you working for arguably the absolute WORST international delivery company in the world. I assume McDonalds weren't hiring?

 – About 1 Year ago.

You, um, do realize, DHL seems to be a much better company then Fed-Ex ay shipping and there's no reason for this pag,e right?...

You, um, do realize, DHL seems to be a much better company then Fed-Ex ay shipping and there's no reason for this pag,e right?

 – About 1 Year ago.

You've learned how to swear, now learn how to deliver a simple package you useless c*nt....

You've learned how to swear, now learn how to deliver a simple package you useless c*nt.

 – About 2 years ago.

I work for DHL so 🖕🏿 u...

I work for DHL so 🖕🏿 u

 – About 2 years ago.

Ordered some service parts from Eurocarparts for my car, paid for 48 hour delivery by DHLexpress. Expected delivery Thursday 2/6/2016.
Made arrangements for someone to be around on Thursday....

Ordered some service parts from Eurocarparts for my car, paid for 48 hour delivery by DHLexpress. Expected delivery Thursday 2/6/2016.
Made arrangements for someone to be around on Thursday.
Got a message this morning (1st June 2016) at 9.40am saying the package was out for delivery, so I cancel my plans to hang about for it and at that time I'm pleasantly surprised to be getting it earlier than expected (should have known then it was too good to be true...)
5pm comes and goes and no sign so I phone their customer service department, told its definetely out for delivery and I can expect it by 6pm.
6pm comes and goes, I phone back at 6.35pm, to be told by another advisor that its definetely out for delivery, she tries to call the driver to get a time estimate (leaving me on hold for north of 10 minutes), sorry she says, driver not answering the phone (UH OH!!) (prob had went home or to the bar by then) but can she take my phone number and someone will call if there is a problem, oh and the other agent was mistaken, they now deliver up to 8 or 9pm.
6.41pm - tracking event "scheduled for delivery as agreed"
Scheduled delivery date shows still as 1/6/2016 by end of day.
9pm comes and goes, no sign and don't you know it...Customer Service closed at 8pm, and complaints closed at 5.30pm
So needless to say fuming, 12 hours spent hanging around for no reason whatsoever, fridge running low too...
So someone at DHLexpress is getting a mouthful tomorrow about this, couldn't organise a drinking session in a brewery to put it mildly.
To cap it all off...their depot is 65miles+ away.....UTTERLY USELESS
#DHLSucks big style...

 – About 2 years ago.

I called DHL to see why my package was late. They told me that a signature was required and I could sign the sticker they put on the door. A signature was NOT required and there was NO sticker on my...

I called DHL to see why my package was late. They told me that a signature was required and I could sign the sticker they put on the door. A signature was NOT required and there was NO sticker on my door. LIARS!
Then they sent me a message asking me to verify my address so I called them. They had the right address all along. Remember that they claimed to have put a sticker on my door? How did they do that if they didn't know my address? LIARS!
I call them again and they tell me they 'might' be able to deliver my package in 2 more days which would make it 6 days late. I told them to stick the package up their butts or to send it back as it was so late that it was of no use to me..
I contacted the vendor I made the purchase from and cancelled the order. They apologized and said they ALWAYS have issues when they use DHL.

 – About 3 years ago.

I have sent a mail using DHL Express from Tunisia to Malta (400 Km / 240 miles). After a long trip of several thousands of KMs from Tunis (TUN) to Marseille (FRA) then Leipzig (GER) then back to...

I have sent a mail using DHL Express from Tunisia to Malta (400 Km / 240 miles). After a long trip of several thousands of KMs from Tunis (TUN) to Marseille (FRA) then Leipzig (GER) then back to Marseille then to Malta, the mail has been delivered after 48h to the wrong address. It has been a week now, nobody cares !

 – About 3 years ago.

I had a package sent from an eBay seller on the 01/06/2015 today is 01/14/2015 this is BS .I have received 2 packages from Phoenix by USPS to Clarksville TN. and it only took 2 days . This is not...

I had a package sent from an eBay seller on the 01/06/2015 today is 01/14/2015 this is BS .I have received 2 packages from Phoenix by USPS to Clarksville TN. and it only took 2 days . This is not what they advertise and I am ready to delete my eBay account because they use this poor excuse for a delivery service . Did I mention that the package is in Memphis TN ? I could have walked there and back in the time it has taken them to delivery this package . Mind you I emailed them and the reply was some what like I committed a crime . Great costumer service (NOT) So I wish everyone would join me in getting eBay to stop using this complete flop of a delivery service .

 – About 3 years ago.

I had obtained transcripts from my university (In india) after one month of effort. Now we all know transcripts must be in sealed envelops . I had the misfortune of choosing DHL to ship my sealed...

I had obtained transcripts from my university (In india) after one month of effort. Now we all know transcripts must be in sealed envelops . I had the misfortune of choosing DHL to ship my sealed transcripts to the US. Result - DHL opened all transcript covers to check. I this day and age - there are xray machines and such available to scan shipments. Why did these morons open up package to check documents is beyond me. Stay away from DHL. Now my efforts are all wasted. Not to mention money and 15 mins of time with customer service. Useless/worthless service ..

 – About 3 years ago.

IF you have any doubt of using DHL just type DHL review in google and have fun. All your doubt will dissipate I'm writing this review because I said so to DHL customer service. At contrary to DHL I...

IF you have any doubt of using DHL just type DHL review in google and have fun. All your doubt will dissipate I'm writing this review because I said so to DHL customer service. At contrary to DHL I hold my word...after reading review on the net I doubt that this will make any difference since they are already the worst company and should know this fact by now. Anyway here is my story; I bought a printer in Australia and paid 90$ for EXPRESS delivery since I want my package for Christmas. Package was pick up on Dec 11th get to Canada on 15th and then a custom agent ask for more information. Seems there was a problem with value and they need to contact me. The shipping company had not supplied my phone number on the way bill so DHL call them to get it and company has supplies it on 18th. It took 4 days before they ask for my info and then no one call me, instead the shipping company send me an Email stating that I 've better call DHL. which I did. I've corrected all my personal infos on their database and fill out the POA they ask me to do the same day. I still don't know why since no one ever call me to clarify the custom agent demand. I received a letter from DHL by regular mail on December 24th. A LETTER BY REGULAR MAIL TO ASK ME TO CONTACT THEM" What an EXPRESS SERVICE IT IS. I then call again to see what was happening and ask to speak to someone in authority. I was force to complain to get someone on the line. The lady send me 2 more form to fill which I did and then nothing happened to my package. I call again 3 days later and lady told me that a Email was sent on the 23rd that I have not respond...no mail ever left their computer a fact that was confirmed later on. They charge me 70$ for duty and 20$ more for their fees which I was forced to pay if I want my package. We are now January 3rd 2015 and still no package. No one took the phone to call me they always rely on mail which they take 2-3 to respond...that is EXPRESS behavior indeed! You are force to do all the call and no one care. They got your money and too bad for your package I'm still waiting for my package, Nothing I can do. It's been 22days for an EXPRESS DELIVERY and 90 USD for this kind of service. I call back and demand a complete refund which they only reimburse 20$ fees and refused to take any responsibility. I,m still waiting for the refund to comes...may be in 10-15 years IF you need a package delivered rapidly...or just delivered you better ask a brainless slug to delivered it, it will be by far better and faster then DHLEXpress for God sake.

 – About 3 years ago.

We missed our delivery ,phoned the number on the card left,we offered to pick up the parcel from their depo,we were promised no need, delivery will be there next day.No delivery next day phoned DHL...

We missed our delivery ,phoned the number on the card left,we offered to pick up the parcel from their depo,we were promised no need, delivery will be there next day.No delivery next day phoned DHL again they eventually found the parcel had been handed to another courier,why??the 2nd courier drove around for a whole day did not deliver the parcel and handed it to Australia post,Why??Due to a public holiday then the weekend we still have not got the parcel. Really upset now phoned DHL again,suggesting a refund for the extra paid for express service we paid for..... sorry cant do that.What unprofessional sevice,surface mail would have been cheaper and faster.

 – About 3 years ago.

Expecting an important package, took the day off to wait at home and called DHL twice to confirm date/address (they also asked for delivery address when called in, everything checks). Then no one...

Expecting an important package, took the day off to wait at home and called DHL twice to confirm date/address (they also asked for delivery address when called in, everything checks). Then no one showed but told me on the website "recipient moved", naturally contacted DHL again, told me address it incorrect. 1. I know the sender entered the correct address, otherwise when I called to confirm they would tell me (you think), also verified with sender 2. I lived in the same address for past 8 years, Canada Post, Fedex, UPS, and DHL (months ago) all found me, so I don't know what is the problem this time I suspect it is due to the snow storm that the driver simply do not wish to make the attempt, but if they told me the truth I would understand. Now they are telling me since my address is "incorrect", I need to wait 1-2 business days for it be delivered again, I hope they don't send the package back

 – About 3 years ago.

I purchase goods from several vendors out of Europe.We have found all International couriers frustrating to deal with, but DHL by far is the worst. Most of our shipments are pallets or heavy...

I purchase goods from several vendors out of Europe.We have found all International couriers frustrating to deal with, but DHL by far is the worst. Most of our shipments are pallets or heavy freight. DHL lost a 450 lb pallet of engine parts and claimed the vendor was lied about the pickup and forged the documents. It was found a month later in a DHL warehouse in Italy. Although my goods are all duty free, they constantly try to charge duty on duty free items, then expect us to submit a counter claim. They withhold shipments until taxes and fees are paid, release the shipment, then try to collect again at delivery claiming you have to prove you have paid before you can pick the shipment up. Invoices are constantly missing from the cartons and when you pay your taxes / duty / brokerage / fees online (as required) you are not provided a line item invoice but a receipt for the total amount. What government audit would approve that? When I complained I needed a proper invoice, I was told it would be on the shipment, when it isn't there, I am supposed to request one through my DHL representative if I can get through the voice mail system. This is a company run into the ground by lack of training, lack of interest and no motivation to meet the needs of customers. The website states in their Mission Statement that the aim of DHL is to simplify the customers experience.Well if losing shipments, requiring us to fight for proper invoices, file claims to get our money back for duty charged on duty free items and spending about an hour or two of our own time on every shipment screwed up by DHL, I think they missed the mark.

 – About 3 years ago.

I have been waiting for an "express" service of my package over a week now.Yesterday, it was "attempted delivery" but no note or message was left. So I stayed home all day today just to be home to...

I have been waiting for an "express" service of my package over a week now.Yesterday, it was "attempted delivery" but no note or message was left. So I stayed home all day today just to be home to receive the package. At 7pm, the tracking information was updated with "attempted delivery: recipient not home". This is complete utter flat out lie. I called the customer service and they said they can't do anything. It will be delivered on Monday. So what I am supposed to skip work and wait for the package??? I paid $150 for this service and all I get is frustration.Do not use DHL ever again.

 – About 3 years ago.

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT.IT ARRIVES FRIDAY, NO DUTIES OR TAXES ARE SUPPOSED TO BE DUE ON IT, THEY SUBMITTED THE WRONG INVOICE...

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT.IT ARRIVES FRIDAY, NO DUTIES OR TAXES ARE SUPPOSED TO BE DUE ON IT, THEY SUBMITTED THE WRONG INVOICE AND IT TOOK 5 DAYS FOR THEM TO TELL ME THAT I WOULD HAVE TO PAY THE DUTIES AND TAXES ON IT THAT COSTS MORE THAN $1000 TO RELEASE MY PACKAGE .. AND THEY ARE SORRY THERE IS NOTHING THEY CAN DO. ***. REFUND MY MONEY FOR YOUR ERROR. MY PACKAGE IS 2 DAYS LATE FOR A TRADESHOW I PAID TO BE IN, SO NOW I'M LOSING MONEY ON ALL FRONTS. IT WOULD HAVE BEEN CHEAPER FOR ME TO FLY TO PARIS AND DELIVER IT MYSELF.RIDICULOUS.