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DHL® Sucks!

@DHLSucks_
Frustrated with DHL® service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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 – About 17 hours ago.

This is just one of many issues I've had with them, but now they have denied a claim for damaged goods because the shipper did not package them correctly. I sent the item back, and he refused it....

This is just one of many issues I've had with them, but now they have denied a claim for damaged goods because the shipper did not package them correctly. I sent the item back, and he refused it. Now DHL can't tell me where the package is, nor will they provide me proof of the denied claim. I need this to take the case to court and their customer service won't help me.

I've dealt with a lot of shitty companies in the past but this one takes the cake.

 – About 22 hours ago.

I have had four items due to be delivered by DHL in the last month, all from separate companies on separate dates. Not a single one has arrived. Twice the package was lost at the sorting centre, once...

I have had four items due to be delivered by DHL in the last month, all from separate companies on separate dates. Not a single one has arrived. Twice the package was lost at the sorting centre, once there was a problem with 'reading the label', and finally the package was supposedly delivered to what turned out to be an office address where no one had a clue what i was talking about. Thanks DHL.

 – About 2 days ago.

DHL sucks for sure! Worst company ever. They NEVER get to make the delivery properly to my address I guess because they don't have the door number in their system. So every time I buy something...

DHL sucks for sure! Worst company ever. They NEVER get to make the delivery properly to my address I guess because they don't have the door number in their system. So every time I buy something and the sender ships thru DHL I have to wait until they say they have tried to deliver it but couldn't find me, and then I should go to the DHL agency in Valencia to get my package. Then I have to contact them and tell them my door number and ask for a retry. Also, they text you telling they'll make the delivery in a specific date, then they dont. They think you are the one supposed to be waiting for them the whole day.

Cheers to Alba Jimenez and Yolanda Alarcon!!! Both employees of DHL. Always talk to them. DHL never let me forget they exist because every shipping is the same. DHL Spain sucks even harder!!

 – About 5 days ago.

I was due a delivery in August of last year to Merry Olde England from Germany,

UKMail were in the process of being taken over by DHL during this delivery.

What follows is...

I was due a delivery in August of last year to Merry Olde England from Germany,

UKMail were in the process of being taken over by DHL during this delivery.

What follows is conversations that took place since then and have never been resolved

25/8/2018
Hello, waited all day for a delivery yesterday only to find later that apparently part of the delivery address was wrong, the postcode......fairly sure it is not wrong but ok rearranged for today and nothing so far, no updates on the website and nobody bothering to answer the phone

Because this weekend is a bank holiday nobody replies for three days

28/8/2018

Hi, can you please confirm eh consignment number and full address so I can look into this for you? Thanks Rachael

50000003979472 awful company, been trying to get to speak to a human all morning but your terrible automated system does not give an option, and according to it my parcel is still not loaded

Can I get your address please? Thanks, Rachael

address is then provided.

Hi, thank you for confirming the address. I do not know why the driver is stating it is incorrect. I have messaged the depot for further information, and also provided them with a map. I have arranged delivery for tomorrow, before 10:30 am. I do apologise for the delay. Thanks, Helen

There is no delivery and nobody replies to my messages from now so I resort to calling the depot where after initially being called a liar a manager assures me the address is indeed wrong but he will personally arrange delivery for the next day.

The parcel is finally delivered five days after it was supposed to be with a very embarrassed delivery man apologising and unsure why it was not delivered as it actually has the correct address on it to begin with.

From August through to January still nobody replies to my messages or phone calls so I start anew as DHL have now taken over officially at this stage and my initial complaints have been ignored for many months.

12/11/2018

Good morning, this is a continuation of a complaint from back in August as nobody seems to want to be decent and reply.

The parcel was due for delivery on Friday 24th August and so I booked the day off, after waiting in all day and no parcel arriving I checked the status at around 3pm and saw that it had been returned to the depot as undeliverable due to postcode error, my postcode being RG14 7UE and the postcode error being RG14 7UN.

I rang in and disputed that there would be an error as the sender has been sending me parcels from Germany for three years and would not make this mistake, the member of staff I spoke to was rude and denigrating, sarcastic and dismissive telling me that my sender had got the address details incorrect and that they had had to relabel the delivery to arrange the delivery and he would rearrange the parcel for delivery for Saturday 25th August.

Again after waiting in all day I rang in again at roughly 13.00 and was this time told that they would never arrange a next day delivery and that I was mistaken and the system only showed a rearranged delivery for Tuesday 28th August, after pointing out that I had taken screenshots of the arranged Saturday delivery and insisting on speaking to senior management I was put through.

This time a very apologetic man told me that for some reason the parcel had not even been loaded onto a delivery lorry/van and was indeed still sat in the warehouse untouched, but that he himself would now personally take charge make sure it had been relabeled and arrange for its delivery, he then called me back and told he had rearranged delivery guaranteed for Tuesday 28th August.

By now I had spent almost four hours across the two days just on the phone, not even counting the time waiting for my delivery and now because of a bank holiday I would have to wait another three days.

On Tuesday I again waited in all day for my delivery and noticed once more that the website was not updating at all for my parcel, I tried numerous times to get through to a phone operative and nobody was answering the phone, I tried calling the number the senior member had given me and it would just ring until it rang off, I tried contacting the social media team on Facebook and then finally I found a direct number for the Thatcham depot.

Where the gentleman I spoke to confirmed that yes once again my parcel was sat in the depot untouched and had not been loaded for delivery and that the only thing he could offer was next day delivery, by now I was understandably very cross and he provided me with a customer services line that did not have the automated calling system that nobody ever answered.

I rang the new number provided to me and managed to again ask for a senior member of management, this time the gentleman I spoke to assured me that the astonishingly bad service was unlike UK Mail and he would call the depot and arrange for it to be delivered to me on the day (Tuesday 28th August) he would make sure it was labeled correctly and called me back within an hour to confirm delivery but had no time slot as this would be a special delivery.

However when I checked back at roughly 1pm on the website I saw delivery now scheduled for today (Wednesday 29th August) and immediately called back in to speak to somebody once again, roughly ten minutes into this phone call I received a buzz from downstairs telling me that I had a delivery, I let the gentleman in and he brought the parcel upstairs to my flat and explained that he had been sent specially to deliver just this parcel, but he also expressed confusion as to why it had not been delivered in the first place as the postcode was CORRECT, the parcel had not been relabled and had not needed to be and he would speak to somebody when he got back to the depot, I explained all of this to the gentleman on the phone and asked for a senior member of mangement to call me back.

Nobody called me back.

So to recap, my original delivery on Friday was delayed because a driver lied about the postcode, nobody checked when I rang in and all continued the lie telling me the parcel had been relabled and it was my senders fault, and they were basically doing me a favour by rearranging delivery.

I had to waste three days waiting for a delivery (Five if you count the lost weeked B/H) that should have been made on the Friday (24th August)

The attached picture show the parcel with the correct address on it and a hold label needlessly applied.

What is even more insulting is the alleged wrong postcode RG14 7UN which is nowhere on the parcel is actually less than one minute walk from my actual address, but it was deemed acceptable to return it to Thatcham rather than expect the driver to actually try reading the parcel address.

At no point of time during those first two days did any member of staff at UK Mail accept how unacceptable this has been or even take responsibility for what had gone wrong, instead the blame was laid firmly at my sender for providing an incorrect address, which of course turned out to be the correct address.

I am seeking compensation equal to the three days I lost waiting for a parcel that should have been delivered, now I know due to UK law that technically I cannot claim for the first day, but this entire farce has been perpetrated and continued solely due to incompetence or deliberate malfeasance of UK Mail staff, attacking a customer without the full knowledge of the situation is both irresponsible and dangerous.


Hi, I have taken a look at the details of this shipment and can see the address featuring the RG14 7UN postcode was originally on this. I can only assume that the label was removed when the address was changed. Regarding the three days wait and calls you made over the period I can confirm that this is not the service we look to offer. I can see that we have already confirmed that we would not be able to offer you compensation for this. I would advise that you contact your sender as this is an issue with the address we were provided with. Thanks, Anthony.

Hello Anthony, as mentioned previously the original address label is still on it, with the original details still on it, there never was a RG14 7UN the parcel, this is what is known in most circles as lying to the customer and then when caught in the lie, continuing to stick to that lie even when all the evidence says otherwise. I provided photgraphic proof of the correct address with a label stuck ON TOP that said HOLD and then the same postcode that is WRITTEN on the label was written in marker pen, forget common decency as there has been none of that, how about just admitting that your company has lied to me and continues to do so regardless of the facts
PS, I have kept the box, because funnily enough I am sick of being lied too, and have zero intention of letting this simply drop.

13/11/2018

Hello Shane, I completely appreciate your frustration, however, I have checked all the details into this and can see that the goods were address incorrectly on our system, please see the below from our internal system -

24/08/2018 16:43 Recipient Specified Delivery changes... Address Changed from: address removed RG14 7UN, the address was corrected on the 24th and rescheduled for delivery the next working day.

Due to the address being incorrect, the driver requested a map to ensure he delivered this to the correct address which is why the parcel was further held. Thanks, Jade

Hello Jade, the address was only ever incorrect on your system, the parcel was always correctly labeled, it astounds me that even with photograpic proof and the poor guy who eventually delivered it telling me he could not understand what went wrong as the address was correct, nobody wants to accept they got it wrong, constantly passing the blame back to the sender, despite the sender getting it right!

DHL then decides to completely ignore this message and I chase it up again a month or so later and repost my original message.

4/1/2019
Good morning,

The above referenced parcel was due for delivery on Friday 24th August and so I booked the day off, after waiting in all day and no parcel arriving I checked the status at around 3pm and saw that it had been returned to the depot as undeliverable due to postcode error, my postcode being RG14 7UE and the postcode error being RG14 7UN.

I rang in and disputed that there would be an error as the sender has been sending me parcels from Germany for three years and would not make this mistake, the member of staff I spoke to was rude and denigrating, sarcastic and dismissive telling me that my sender had got the address details incorrect and that they had had to relabel the delivery to arrange the delivery and he would rearrange the parcel for delivery for Saturday 25th August.

Again after waiting in all day I rang in again at roughly 13.00 and was this time told that they would never arrange a next day delivery and that I was mistaken and the system only showed a rearranged delivery for Tuesday 28th August, after pointing out that I had taken screenshots of the arranged Saturday delivery and insisting on speaking to senior management I was put through.

This time a very apologetic man told me that for some reason the parcel had not even been loaded onto a delivery lorry/van and was indeed still sat in the warehouse untouched, but that he himself would now personally take charge make sure it had been relabeled and arrange for its delivery, he then called me back and told he had rearranged delivery guaranteed for Tuesday 28th August.

By now I had spent almost four hours across the two days just on the phone, not even counting the time waiting for my delivery and now because of a bank holiday I would have to wait another three days.

On Tuesday I again waited in all day for my delivery and noticed once more that the website was not updating at all for my parcel, I tried numerous times to get through to a phone operative and nobody was answering the phone, I tried calling the number the senior member had given me and it would just ring until it rang off, I tried contacting the social media team on Facebook and then finally I found a direct number for the Thatcham depot.

Where the gentleman I spoke to confirmed that yes once again my parcel was sat in the depot untouched and had not been loaded for delivery and that the only thing he could offer was next day delivery, by now I was understandably very cross and he provided me with a customer services line that did not have the automated calling system that nobody ever answered.

I rang the new number provided to me and managed to again ask for a senior member of management, this time the gentleman I spoke to assured me that the astonishingly bad service was unlike UK Mail and he would call the depot and arrange for it to be delivered to me on the day (Tuesday 28th August) he would make sure it was labeled correctly and called me back within an hour to confirm delivery but had no time slot as this would be a special delivery.

However when I checked back at roughly 1pm on the website I saw delivery now scheduled for today (Wednesday 29th August) and immediately called back in to speak to somebody once again, roughly ten minutes into this phone call I received a buzz from downstairs telling me that I had a delivery, I let the gentleman in and he brought the parcel upstairs to my flat and explained that he had been sent specially to deliver just this parcel, but he also expressed confusion as to why it had not been delivered in the first place as the postcode was CORRECT, the parcel had not been relabled and had not needed to be and he would speak to somebody when he got back to the depot, I explained all of this to the gentleman on the phone and asked for a senior member of mangement to call me back.

Nobody called me back.

So to recap, my original delivery on Friday was delayed because a driver lied about the postcode, nobody checked when I rang in and all continued the lie telling me the parcel had been relabled and it was my senders fault, and they were basically doing me a favour by rearranging delivery.

I had to waste three days waiting for a delivery (Five if you count the lost weeked B/H) that should have been made on the Friday (24th August)

The attached picture show the parcel with the correct address on it and a hold label needlessly applied.

What is even more insulting is the alleged wrong postcode RG14 7UN which is nowhere on the parcel is actually less than one minute walk from my actual address, but it was deemed acceptable to return it to Thatcham rather than expect the driver to actually try reading the parcel address.

At no point of time during those first two days did any member of staff at UK Mail accept how unacceptable this has been or even take responsibility for what had gone wrong, instead the blame was laid firmly at my sender for providing an incorrect address, which of course turned out to be the correct address.

I am seeking compensation equal to the three days I lost waiting for a parcel that should have been delivered, now I know due to UK law that technically I cannot claim for the first day, but this entire farce has been perpetrated and continued solely due to incompetence or deliberate malfeasance of UK Mail staff, attacking a customer without the full knowledge of the situation is both irresponsible and dangerous.

This correspondence has been recorded and is being reprinted for the small claims court if we are unable to come to an accord.

5/1/2019

Hi, sorry for the inconvenience and delay. Please forward this message to our complaint department and someone will get back to you at executivedesk@dhlparcel.co.uk Thanks, Abena

As you may be expecting now, nobody ever replies to my message to the executivedesk@dhlparcel.co.uk email

I then post a new message

6/3/2019

Well nobody got back to me, shock and indeed horror that I would be lied to again!

Nobody ever replies to this message either.

Then I repost the whole thing one more time this month May 2019

Hello - reference to my complaint being ignored for nearly a year, good work DHL - maybe we can make that magic number happen eh?

The above referenced parcel was due for delivery on Friday 24th August and so I booked the day off, after waiting in all day and no parcel arriving I checked the status at around 3pm and saw that it had been returned to the depot as undeliverable due to postcode error, my postcode being RG14 7UE and the postcode error being RG14 7UN.

I rang in and disputed that there would be an error as the sender has been sending me parcels from Germany for three years and would not make this mistake, the member of staff I spoke to was rude and denigrating, sarcastic and dismissive telling me that my sender had got the address details incorrect and that they had had to relabel the delivery to arrange the delivery and he would rearrange the parcel for delivery for Saturday 25th August.

Again after waiting in all day I rang in again at roughly 13.00 and was this time told that they would never arrange a next day delivery and that I was mistaken and the system only showed a rearranged delivery for Tuesday 28th August, after pointing out that I had taken screenshots of the arranged Saturday delivery and insisting on speaking to senior management I was put through.

This time a very apologetic man told me that for some reason the parcel had not even been loaded onto a delivery lorry/van and was indeed still sat in the warehouse untouched, but that he himself would now personally take charge make sure it had been relabeled and arrange for its delivery, he then called me back and told he had rearranged delivery guaranteed for Tuesday 28th August.

By now I had spent almost four hours across the two days just on the phone, not even counting the time waiting for my delivery and now because of a bank holiday I would have to wait another three days.

On Tuesday I again waited in all day for my delivery and noticed once more that the website was not updating at all for my parcel, I tried numerous times to get through to a phone operative and nobody was answering the phone, I tried calling the number the senior member had given me and it would just ring until it rang off, I tried contacting the social media team on Facebook and then finally I found a direct number for the Thatcham depot.

Where the gentleman I spoke to confirmed that yes once again my parcel was sat in the depot untouched and had not been loaded for delivery and that the only thing he could offer was next day delivery, by now I was understandably very cross and he provided me with a customer services line that did not have the automated calling system that nobody ever answered.

I rang the new number provided to me and managed to again ask for a senior member of management, this time the gentleman I spoke to assured me that the astonishingly bad service was unlike UK Mail and he would call the depot and arrange for it to be delivered to me on the day (Tuesday 28th August) he would make sure it was labeled correctly and called me back within an hour to confirm delivery but had no time slot as this would be a special delivery.

However when I checked back at roughly 1pm on the website I saw delivery now scheduled for today (Wednesday 29th August) and immediately called back in to speak to somebody once again, roughly ten minutes into this phone call I received a buzz from downstairs telling me that I had a delivery, I let the gentleman in and he brought the parcel upstairs to my flat and explained that he had been sent specially to deliver just this parcel, but he also expressed confusion as to why it had not been delivered in the first place as the postcode was CORRECT, the parcel had not been relabled and had not needed to be and he would speak to somebody when he got back to the depot, I explained all of this to the gentleman on the phone and asked for a senior member of mangement to call me back.

Nobody called me back.

So to recap, my original delivery on Friday was delayed because a driver lied about the postcode, nobody checked when I rang in and all continued the lie telling me the parcel had been relabled and it was my senders fault, and they were basically doing me a favour by rearranging delivery.

I had to waste three days waiting for a delivery (Five if you count the lost weeked B/H) that should have been made on the Friday (24th August)

The attached picture show the parcel with the correct address on it and a hold label needlessly applied.

What is even more insulting is the alleged wrong postcode RG14 7UN which is nowhere on the parcel is actually less than one minute walk from my actual address, but it was deemed acceptable to return it to Thatcham rather than expect the driver to actually try reading the parcel address.

At no point of time during those first two days did any member of staff at UK Mail accept how unacceptable this has been or even take responsibility for what had gone wrong, instead the blame was laid firmly at my sender for providing an incorrect address, which of course turned out to be the correct address.

I am seeking compensation equal to the three days I lost waiting for a parcel that should have been delivered, now I know due to UK law that technically I cannot claim for the first day, but this entire farce has been perpetrated and continued solely due to incompetence or deliberate malfeasance of UK Mail staff, attacking a customer without the full knowledge of the situation is both irresponsible and dangerous.

With respect.

I then receive a reply almost immediately, well two days later which is really fast for DHL.

16/5/2019
Hi, the reference 50000003979472 is no longer on our system, for data protection reasons we only keep the information for up to six months, I am sorry to advise that as we no longer has any record of this shipment we are unable to assist further with your complaint. Thanks, Tracy B
I understand and appreciate your request for compensation for waiting three days for delivery, however, compensation for economical loss is not available as per the agreed terms and conditions. Thanks, Tracy B

My final reply....for now

17/5/2019

Hello Tracey, this is not about compensation for economic loss, this is about being blatantly lied too continually causing the delay, the terms and conditions are for circumstances outside of control, lying continuously is not out of your control, its a choice. And absolutely amazing how you deliberately failed to reply continuously to fall outside of the time period, I have proof of continued attempts to get your company to act honourably and reply with some kind of dignity, including but not limited to, sending a message to your executive team as I was told too and this also being ignored

 – About 5 days ago.

They have a DHL tax they request to represent you in relation with customs. If you don't accept they have hundreds of methods to "convince" you it's the only way.I did not accept and I...

They have a DHL tax they request to represent you in relation with customs. If you don't accept they have hundreds of methods to "convince" you it's the only way.I did not accept and I lost the package and the store did not return my money.

 – About 1 Week ago.

DHL is the worst delivery company ever. Everything goes wrong with them. Their systems are in a mess. Their deliveries do not happen when they tell you in their text message. When you try to use...

DHL is the worst delivery company ever. Everything goes wrong with them. Their systems are in a mess. Their deliveries do not happen when they tell you in their text message. When you try to use their reference numbers from cards left nothing is found. OMG if you tried to make anything worst than this you could not, but DHL can.

 – About 1 Week ago.

I'm in Philadelphia package now outside of new York came from Virginia and went right past Philadelphia wow these people suck !!!!!!
...

I'm in Philadelphia package now outside of new York came from Virginia and went right past Philadelphia wow these people suck !!!!!!

 – About 2 weeks ago.

twice my DHL packages have stopped at the post office because they didn't have a number they could SMS me on with the collection number so they just sits there. the staff are not allowed to hunt...

twice my DHL packages have stopped at the post office because they didn't have a number they could SMS me on with the collection number so they just sits there. the staff are not allowed to hunt for the package, and the tracking number cannot be used to collect the package. they have my address, they could deliver the package but they don't. why do i have to pay to get the package 99% of the way only to have it sent back again?

 – About 2 weeks ago.

Dhl customs fees 😠...

Dhl customs fees 😠

 – About 2 weeks ago.

Ordered from amazon.de with "next day delivery guaranteed"

DHL: Possible delay in delivery because package has arrived at the wrong carrier facility

...

Ordered from amazon.de with "next day delivery guaranteed"

DHL: Possible delay in delivery because package has arrived at the wrong carrier facility

 – About 2 weeks ago.

First experience with DHL. Booked a pickup between 9am and 1pm. No sign of driver, now promised by 2:30pm.

What. The. f%@k. Is. Wrong. With. You, DHL? I mean, you have ONE JOB to...

First experience with DHL. Booked a pickup between 9am and 1pm. No sign of driver, now promised by 2:30pm.

What. The. f%@k. Is. Wrong. With. You, DHL? I mean, you have ONE JOB to do.

 – About 3 weeks ago.

Would be great that Amazon introduce an option to choose a courier, even for the higher price ...

Would be great that Amazon introduce an option to choose a courier, even for the higher price

 – About 3 weeks ago.

"Delivery attempted - consignee premises closed" except that the premises are open 24/7 with staffed reception in one of the largest business towers in Israel. They've "attempted"...

"Delivery attempted - consignee premises closed" except that the premises are open 24/7 with staffed reception in one of the largest business towers in Israel. They've "attempted" to deliver at 8pm to a business address and found that the premise was "closed", in a place that is never closed.

They're 3 days late already for the first delivery attempt and they don't even bother turning up. Utter rubbish. I'm going to cancel the order, making DHL flying parcels back and forth and merchants charging and refunding is probably the only way to punish these twats, via the merchants.

 – About 3 weeks ago.

The worst customer service ever. After sending a simple shipment of personal items from Thailand to India while relocating countries, spent over 700 dollars, had to write 3 letters, multiple calls, 8...

The worst customer service ever. After sending a simple shipment of personal items from Thailand to India while relocating countries, spent over 700 dollars, had to write 3 letters, multiple calls, 8 hours for customs clearance and still the shipment is delayed over a week. While amazon and other services are functioning on weekends and public holidays, DHL the great has all deliveries suspended. Never go with DHL ever....

 – About 3 weeks ago.

I haven't had a bad experience with DHL in about 6 months but that is because no one has shipped something to me via DHL in about 6 months. So, I have a feeling that the DHL depot in Calgary will...

I haven't had a bad experience with DHL in about 6 months but that is because no one has shipped something to me via DHL in about 6 months. So, I have a feeling that the DHL depot in Calgary will play games with you if there is GST owing on a package and haven't payed the GST in advance. They will lie and say things like "No one was home" or "There's no address on the package" or any other kind of excuse in order to force you to pay the GST in advance rather than at the door. They said "No one was home" the first time which was a total lie. They said "It's missing the address" the second time, again a total lie, the ADDRESS WAS ON THE PACKAGE IN 3 DIFFERENT f%@kING PLACES. I don't know if this is just the shady Calgary operation or if this is going on everywhere. I'VE NEVER BEEN SO f%@kING PISSED OFF AT A COMPANY BEFORE... f%@k YOU DHL CALGARY!

 – About 3 weeks ago.

Shipment on hold.
No reason.
I guess I will never get that filament.
f%@k YOU DHL! f%@k YOU!
ENJOY THE MONEY YOU CHINESE CROOKS!...

Shipment on hold.
No reason.
I guess I will never get that filament.
f%@k YOU DHL! f%@k YOU!
ENJOY THE MONEY YOU CHINESE CROOKS!

 – About 3 weeks ago.

Not that bad. Sa...

Not that bad. Sa

 – About 3 weeks ago.

Was good yall! Well, I can tell you what's bad, DHL....

Was good yall! Well, I can tell you what's bad, DHL.

 – About 4 weeks ago.

DHL is a bitch ...

DHL is a bitch

 – About 4 weeks ago.

The worst company on earth , they're all thieves ...

The worst company on earth , they're all thieves

 – About 4 weeks ago.

god damn it, i've been trying to order this printed circuit board for my design and technology project for my GCSEs, I'm on a really tight deadline and they keep on just not coming to my house...

god damn it, i've been trying to order this printed circuit board for my design and technology project for my GCSEs, I'm on a really tight deadline and they keep on just not coming to my house even though I triple-check that my order is on its way. they keep on saying "by the end of the day" but this freking parcel won't get here on time. This is for my GCSEs, which could affect which uni I get into and I'm going to do really bad on a key GCSE just because of this terrible delivery company.

 – About 4 weeks ago.

My mother has been trying to send a parcel to my aunt for three weeks! THREE!!! Every time the driver comes, he doesn't come with the waybill, or come on time. And so she has to CONSTANTLY call...

My mother has been trying to send a parcel to my aunt for three weeks! THREE!!! Every time the driver comes, he doesn't come with the waybill, or come on time. And so she has to CONSTANTLY call the office! Today she had to cancel because it was simply too much stress! You people need to get your s*** together for Gods sake!

 – About 1 Month ago.

Ordered a package to Canada from Asia. As of now it's been sitting in a sort facility in Germany for 20 days. f%@k you DHL...

Ordered a package to Canada from Asia. As of now it's been sitting in a sort facility in Germany for 20 days. f%@k you DHL

 – About 1 Month ago.

Here in the Netherlands, DHL is the worst courier in my experience. I buy many things online and almost every single one of them is being delivered on time except for those shipped using DHL. I mean...

Here in the Netherlands, DHL is the worst courier in my experience. I buy many things online and almost every single one of them is being delivered on time except for those shipped using DHL. I mean every courier service here, GLS, DPD, TNT, USPS, and ... is way better than DHL. I don't understand why any company still uses DHL for shipping.

 – About 1 Month ago.

How the heck this company still exists? The most important requirement to work to a shipping company is to be a f@@@@@ human being and not a f@@@@@ sloth. Seems DHL confuses humans with sloths....

How the heck this company still exists? The most important requirement to work to a shipping company is to be a f@@@@@ human being and not a f@@@@@ sloth. Seems DHL confuses humans with sloths. Yesterday DHL sent me a message to my email saying "ERROR 404 MESSAGE NOT FOUND". Not surprised... Same fate as their packages i guess.

Even disabled people are more efficient than this circus-company. I hope DHL's manager get cancer that is spreading as slow as their delivery time.

 – About 1 Month ago.

f%@k. This. Company. Complete trash. My one order contains 2 packages. They delivered one and not the other because “the zip code was wrong.” 1, the zip code was correct. 2, How the f%@k did the...

f%@k. This. Company. Complete trash. My one order contains 2 packages. They delivered one and not the other because “the zip code was wrong.” 1, the zip code was correct. 2, How the f%@k did the one courier manage to deliver the first half of the order if my zip code was wrong?

f%@k your couriers and honestly, f%@k your customer service too. I called at the end of the business day and the rep told me my order was out for delivery.
Yes! Please tell me again how they are going to deliver my order at f%@king 9 pm. What a completely trash company/

 – About 1 Month ago.

DHL, not that bad. The guys work hard :)...

DHL, not that bad. The guys work hard :)

 – About 1 Month ago.

I was trying DHL India KYC site which is superbly frustrating. The OTP on mobile does not come on time!!! The idiots don't know that they should generate OTP via email as well. And why the F*** do...

I was trying DHL India KYC site which is superbly frustrating. The OTP on mobile does not come on time!!! The idiots don't know that they should generate OTP via email as well. And why the F*** do you need to validate a mobile number for a shipment of $160...and thanks to the stupid people at Indian customs also that make buying things a nightmare. What do you need KYC for a shipment of shoes you fu**ing morons!!! These people are more bothered about such small 1-time shipment issues rather than spending time to stop smuggled goods worth millions!!

 – About 1 Month ago.

WHY is everything DHL touches at least 2 or 3 weeks late every time? ...

WHY is everything DHL touches at least 2 or 3 weeks late every time?

 – About 1 Month ago.

Every package I've ever received from DHL looked as if it had been dragged behind the truck to the shipping facility and thrown from the airplane at 30,000 feet as it was flying over my house....

Every package I've ever received from DHL looked as if it had been dragged behind the truck to the shipping facility and thrown from the airplane at 30,000 feet as it was flying over my house. Every. f%@king. Time

 – About 1 Month ago.

Dhl suck my dick...

Dhl suck my dick

 – About 1 Month ago.

Just go to the furthest reaches to disappoint. No system ever works and you can try and communicate with a human but it ain't happening. DHL is a good example why we are going like the dinosaurs....

Just go to the furthest reaches to disappoint. No system ever works and you can try and communicate with a human but it ain't happening. DHL is a good example why we are going like the dinosaurs.

 – About 1 Month ago.

I sent my personal laptop from Bangkok to my friend to Moscow via DHL. At first, I thought everything's okay. They charged me ~6,500 bat which is quite costy, but well, I didn't have another...

I sent my personal laptop from Bangkok to my friend to Moscow via DHL. At first, I thought everything's okay. They charged me ~6,500 bat which is quite costy, but well, I didn't have another choice, my friend needed a laptop. When my friend called me and told me they want 420 000 rubles for import I was shocked! I called the Russian customer support to find out why they want my friend to pay though I paid to sent the package. They said it's because the value of the laptop in 15 000 USD. WHAT?! Why did you set this sum? It's an old used laptop! And why didn't they told me that the receiver must pay too? So my friend refused to receive the package and it was sent back to Bangkok. I learnt that it is in Bangkok only when I called DHL 2 weeks later (what the hell, DHL?!), they didn't call me. So I called them to find out what I need to receive it back. They told me I need a broker to confirm the clearance. We chat a lot and finally, they appointed me to come to Thai Customs in Bangkok to sign papers and bring the copies of my passport. I did it. They told it would take 2-3 working days to release the package and I will get it. But actually, they called me only a week later and said that I'll receive the laptop next Tuesday (in 3 working days). Yesterday I got another call and I was told I need to pay for import 34 720 bat. WHAT THE HELL?! Import, really? It's my personal laptop! Why import? Today they delivered it to me, but I refused to pay that huge sum of money. My laptop itself costs twice less! So I still didn't get my package. I'm frustrated and disappointed by DHL. Never use this company.

 – About 1 Month ago.

Keeps saying my package will be delivered by end of day, and the driver just reschedules it for the next day. Great job DHL! /s...

Keeps saying my package will be delivered by end of day, and the driver just reschedules it for the next day. Great job DHL! /s

 – About 2 months ago.

DHL had my pay duty fees online to "expedite" the process. I did and then the guy showed up 8 hours later in the day saying I had to pay again, saying there was no proof on their end. I told...

DHL had my pay duty fees online to "expedite" the process. I did and then the guy showed up 8 hours later in the day saying I had to pay again, saying there was no proof on their end. I told him I would consider it theft if he left with the package. 2 supervisors later and they said they'd leave the package with me and send the case to collections.

what a nightmare. dhl never again.

 – About 2 months ago.

Customs clearence oh boy....Barely got my stuff from russia......

Customs clearence oh boy....Barely got my stuff from russia...

 – About 2 months ago.

Have dealt with DHL 5 times in the past year. Four of those times there has been an issue, and only once have things gone as they should. First time, they delivered to the wrong address across town....

Have dealt with DHL 5 times in the past year. Four of those times there has been an issue, and only once have things gone as they should. First time, they delivered to the wrong address across town. Never would have known it had the person not taken the time to drive the package to my house and deliver it. Second time, the driver literally drove beside my driveway and up my lawn, tearing up the lawn. My driveway was perfectly clear. Not sure what that was about. Third time delivery went as expected. Fourth time, delivery man never bothered knocking. Just left a slip on my door. I was home all day. I went online to authorize leaving the package the next day since I would not be home. I also left the signed slip for good measure. Package was not left, but another slip was left. Signed that one and next day package was left, but in the elements. I have a covered front porch and a carport. It takes effort to not leave it in a covered location at my house. Fifth time, package was sent to the wrong facility. Tracking kept saying delivered by the end of the day. Several days later I am still waiting and nobody can tell me anything other than it is scheduled for delivery. Well no duh. Glad I paid for expedited delivery and the package was sent to the wrong facility, and nobody knows where it is other than to say it's scheduled for delivery. How is this company still in business? No excuse to screw up 4 out of 5 times. UPS, FedEx, and USPS have delivered hundreds of times without a single screw up.

 – About 2 months ago.

DHL literally caused my crops to wither and my harvest to be poor.
f%@k DHL, how do you get below a 1 star rating on google? You can't even rate below 1. You're f%@ked c*nts....

DHL literally caused my crops to wither and my harvest to be poor.
f%@k DHL, how do you get below a 1 star rating on google? You can't even rate below 1. You're f%@ked c*nts.

 – About 2 months ago.

A small package 2559514333 on "Hold" a whole day from 09:05 a.m. and already cleared from customs. What a bad service DHL....

A small package 2559514333 on "Hold" a whole day from 09:05 a.m. and already cleared from customs. What a bad service DHL.

 – About 2 months ago.

Destroyed my package without warning, without reason. No delivery attempt was made. ...

Destroyed my package without warning, without reason. No delivery attempt was made.

 – About 2 months ago.

Have huge list of f%@k-ups by DHL. Wrong import tax bills, driver drops the packages on the balcony on a rainy day without leaving a note (content of the package obviously damaged), driver leaves...

Have huge list of f%@k-ups by DHL. Wrong import tax bills, driver drops the packages on the balcony on a rainy day without leaving a note (content of the package obviously damaged), driver leaves expensive package on the door mat (luckily not stolen)...the last 6 packages were delivered to the neighbors (no issue with that) but no not-at-home card with neighbor house number in my mail box. I have like 60 neighbors in my street...how on earth am i supposed to find out which neighbor has my package? Filed complain about this already 5 times, no improvement. At my work (university) packages are not delivered, instead they remain in a central depo without any notification and are sent back to shipper after 1 week. THIS COURIER COMPANY IS A COMPLETE FAILURE.

 – About 2 months ago.

I hope you DHL bastards will put my carbon handlebar all the way down your arse! This is unimaginable to pickle a parcel in one place for a month!...

I hope you DHL bastards will put my carbon handlebar all the way down your arse! This is unimaginable to pickle a parcel in one place for a month!

 – About 2 months ago.

THE WEBSITE f%@kING SUCKS DONKEY DICK...

THE WEBSITE f%@kING SUCKS DONKEY DICK

 – About 2 months ago.

I ordered something from society6 using DHL mailing services, and even though in tracking, it's stated that my package as arrived in Singapore, it's just nowhere to be seen reaching the...

I ordered something from society6 using DHL mailing services, and even though in tracking, it's stated that my package as arrived in Singapore, it's just nowhere to be seen reaching the building where I live. And even the tracking status is still "In Transit" and not reach "delivered" yet...I ordered it since 27th November 2018 and it's 17th march 2019 now. I think my package has been swallowed by the void

 – About 2 months ago.

OK LONG RANT HERE WE GO

On Thursday I get a notification that the delivery will be made today.

No delivery. Tracking system says: "The customer has agreed on a different...

OK LONG RANT HERE WE GO

On Thursday I get a notification that the delivery will be made today.

No delivery. Tracking system says: "The customer has agreed on a different delivery time". I haven't agreed on anything.

On Friday I call them and they say they'll try again today.

No delivery. Tracking system says: "Item stored at the service point."

I call them Monday to find out what the f%@k this is about. The customer service says they have had a hard time finding my address. I tell them Google Maps points directly at my exact location when you type in my address, and there's my name in the doorbell at the door. They say they will try again. I say I need this package for my work, and it better arrive next they, and I make them promise they will call me if they can't find the address.

No delivery on Tuesday or Wednesday either. Tracking system says: "Package delivered". I call the customer service. They say that they changed the tracking number????? WTF??? Then they go on and say that they had attempted delivery today at 11:42. I say I have been home the entire day and FORCE them to call the Driver. They get back to me. Driver had said he'd been knocking on at my door, for the third time, with no answer.

I say: Either your driver is lying or you have the wrong door because I've been home for THREE DAYS waiting for this f%@king package, and I haven't heard any knock. It's a studio f%@king apartment. I would hear it.

Guess what this person says? She has to trust the driver on this one. If he says he's been there, he has. I say: It is your job to find out where the problem is. She says she can't help me.

WTF? It's your literal ONLY job to help me receive my package. I ask her, what is she going to do to make sure that I get the package. She says she will get back to me after talking to the Driver. Of course she doesn't.

So it's Friday again, and I call the customer service. A person answers and says they will deliver today. She promises to make sure the Driver calls if he can't find the address. Well that sounds too wonderful to be true. I think I might just still put a f%@king camp up outside in the cold rain to wait for these idiots to deliver the package.

 – About 2 months ago.

DHL is f%@king trash man. Ordered a package, took them 4 days to get it to Canada (not bad), then when its in Canada, give me a nice $21 f%@king "Customs Clearance Fee" (i told they were...

DHL is f%@king trash man. Ordered a package, took them 4 days to get it to Canada (not bad), then when its in Canada, give me a nice $21 f%@king "Customs Clearance Fee" (i told they were charging that for delivery, so I selected them to bring it to a Hub, and I'll go pick it up). Then I realized its a Customs Clearance Fee, and now I have to wait EVEN MORE time for them to ship it to local Hub "because you cannot change your delivery method after you have selected this". I guarantee they haven't left that f%@king "processing" center of there's. This is bull shit.

 – About 2 months ago.

iHerb website - Delivered On Tuesday, January 22nd but still are waiting 9 March 2019. They are liars. Don't trust iHerb and their cooperation partner DHL....

iHerb website - Delivered On Tuesday, January 22nd but still are waiting 9 March 2019. They are liars. Don't trust iHerb and their cooperation partner DHL.

 – About 3 months ago.

Read this line on the internet "there is no company that inspires my hatred quite like dhl does" and it cannot be more true. Now I am usually a laid back and calm person but DHL delivered the...

Read this line on the internet "there is no company that inspires my hatred quite like dhl does" and it cannot be more true. Now I am usually a laid back and calm person but DHL delivered the smartphone I have ordered back to the sender THREE TIMES saying that name is not correct, name is not on mailbox, or simply is not successfully delivered thus back to the sender. Holy shit. Of course my name and address is correct and my name is on the mailbox! I even tried to have it sent directly to the post office so that I could pick it them and sincerely they just sent it back. The whole German people would rejoice when this damn company is over. At a loss of words. And f%@k the thief who stole my old phone in Berlin bringing me all this crap.

 – About 3 months ago.

Man, where shall I start? I moved to central Frankfurt (in Germany!), and ordered some stuff from Amazon. Amazon tends to use DHL to send stuff and that's when the nightmare started. First DHL is...

Man, where shall I start? I moved to central Frankfurt (in Germany!), and ordered some stuff from Amazon. Amazon tends to use DHL to send stuff and that's when the nightmare started. First DHL is always super delayed! They never deliver stuff on time and second, if they never deliver package to your apartment, doesn't matter if you are home or not. They buzz once, and then the it goes straight to the next collecting point which is like 5km away - even if the package weights 20kg. They will never call you or let you know prior the delivery, so you will never know if you should stay at home to wait for them. Third, the website is supposed to allow the driver to leave the package somewhere you designate - forget about it, it just doesn't work.

Overall speaking, DHL SUCKS

 – About 3 months ago.

They charged me $100 for a piece of paper that ships to China. 1 month later return it to me says the address was inaccurate. I requested a refund, but they rejected because I tried to contact the...

They charged me $100 for a piece of paper that ships to China. 1 month later return it to me says the address was inaccurate. I requested a refund, but they rejected because I tried to contact the recipient (not at all),but not able to reach him and hell my shipment (1 day only) and I didn't contact them in time to update the information.

 – About 3 months ago.

NEW DHL+ WEB why it is such difficult to work with? ...

NEW DHL+ WEB why it is such difficult to work with?

 – About 3 months ago.

i never complain some other company before. its first time to complain about company. that is DHL. so lazy and mistaken about work in this company workers. if you have other way sent your goods better...

i never complain some other company before. its first time to complain about company. that is DHL. so lazy and mistaken about work in this company workers. if you have other way sent your goods better use the other currie service....
really disappointed. its not only one time

 – About 3 months ago.

I bought a watch from Jomashop and it used DHL eCommerce for delivery. DHL shipped the cargo 15 days from now and I did not get my package yet!
And I cannot get any track info from its crappy...

I bought a watch from Jomashop and it used DHL eCommerce for delivery. DHL shipped the cargo 15 days from now and I did not get my package yet!
And I cannot get any track info from its crappy web.
DHL eCommerce is just a piece of shit.

 – About 3 months ago.

My package has been "given a release by Customs" for 8 days now! I've never gotten anything from DHL before and I never will again. I payed a lot of money to get this thing shipped and DHL...

My package has been "given a release by Customs" for 8 days now! I've never gotten anything from DHL before and I never will again. I payed a lot of money to get this thing shipped and DHL has been ignoring ALL my emails. Screw. DHL.

 – About 3 months ago.

Horrible experience with DHL Express Málaga, Spain - documents delivered when it was too late. Basically it's the driver who decides if he wants to stop by your place today or maybe in a couple...

Horrible experience with DHL Express Málaga, Spain - documents delivered when it was too late. Basically it's the driver who decides if he wants to stop by your place today or maybe in a couple of days, there's absolutely nothing you can do about it. What a shame!!!

 – About 3 months ago.

We have to come together to sue dhl. They lost my package. Its been 90 days. They keep telling me my package is in customs for security check. I called customs they told me they never receive package...

We have to come together to sue dhl. They lost my package. Its been 90 days. They keep telling me my package is in customs for security check. I called customs they told me they never receive package from dhl. Tehy are all liar and they keep lying to me over and over again.

 – About 3 months ago.

how the f%@k do we get DHL out of the US? We need to start a petition or something. f%@k still telling my the estimated deliver time is 2-22-19 by end of day when it's already 2-26-19. They can...

how the f%@k do we get DHL out of the US? We need to start a petition or something. f%@k still telling my the estimated deliver time is 2-22-19 by end of day when it's already 2-26-19. They can put a package on hold for three main reasons: a) weather. if it's not 70 degrees sunny their truck won't go. I am in Michigan, f%@k if i order something during Christmas I will get my package in the summer if i am lucky. b) they can't find a f%@king address. What ever address you leave, all other shipping companies can find it but DHL. They put your door number where the state is supposed to be. c) the carrier doesn't feel like. Oh, I have shit i need to deal with today, so f%@k this package, let's put it on hold.
f%@k DHL!!!!!!!!!!!!!!!!!!!!

 – About 3 months ago.

Got a mail that you need to pay import costs/taxes?
(more than the shipped item value)
Good luck paying them through their online 'payment portal'.
The site is stuck in an...

Got a mail that you need to pay import costs/taxes?
(more than the shipped item value)
Good luck paying them through their online 'payment portal'.
The site is stuck in an endless loop on multiple browsers.

 – About 3 months ago.

How is DHL still in business? I have NEVER had a positive experience with DHL. My most recent experience, per their website, was in trying to estimate travel time of a shipment enroute to me using...

How is DHL still in business? I have NEVER had a positive experience with DHL. My most recent experience, per their website, was in trying to estimate travel time of a shipment enroute to me using their online calculator. After selecting United States as the "From" country, the website removes United States from the "To" list of countries. Morons. INSTEAD OF WASTING YOUR CUSTOMERS PRECIOUS TIME IN TRYING TO FIND AND FIGURE OUT WHY THE UNITED STATES IS NO LONGER IN THE "TO" LIST ONCE THE UNITED STATES HAS BEEN SELECTED IN THE "FROM", LIST, SIMPLY SAY AT THE TOP OF THE FORM THAT DHL IS ONLY FOR INTERNATIONAL SHIPPING! BUT, you do ship domestically via the USPS, so why not show this in the shipping calculator. Morons.

 – About 3 months ago.

I think DHL's "service" - indeed DHL's very existence - is probably an example of that allegedly elusive German sense of humor.

I was immediately dismayed to learn that...

I think DHL's "service" - indeed DHL's very existence - is probably an example of that allegedly elusive German sense of humor.

I was immediately dismayed to learn that my most recent online purchase was being shipped with them (I had been fortunately spared for years now), and sure enough: it's been in "EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER" status for five full days, even though the shipper is a mere 650 miles away. Would have been at my door in three days flat via either UPS Economy or FedEx Ground.

 – About 3 months ago.

Different package, same outcome = No Package ...

Different package, same outcome = No Package

 – About 3 months ago.

I like that the "Ask a Question" box on their website connects you to a computer which then tells you what you can see on the website. When I tried to call someone, I saw that the waiting...

I like that the "Ask a Question" box on their website connects you to a computer which then tells you what you can see on the website. When I tried to call someone, I saw that the waiting time was 157 minutes.

I guess in the future I'll have to make sure that I don't do business with anyone who uses DHL.

 – About 3 months ago.

Don’t understand why any Company ships through DHL! Package was late and stuck at the DHL facility for 10 days, which was only 40 minutes away from where it was supposed to be delivered. When you...

Don’t understand why any Company ships through DHL! Package was late and stuck at the DHL facility for 10 days, which was only 40 minutes away from where it was supposed to be delivered. When you contact DHL through email you get this bs pre-written copy and paste response. Ultimately they tell you to contact the seller if you haven’t recieved your package yet. How is it the sellers fault that you lost the package?! Just a very stressful experience.

 – About 3 months ago.

Each time I order something and see that DHL is involved, I know I'm going to be waiting longer than expected. Tracking info is always stuck on 'electronic notification received' for days...

Each time I order something and see that DHL is involved, I know I'm going to be waiting longer than expected. Tracking info is always stuck on 'electronic notification received' for days before the package moves anywhere. This latest order should have been probably five business days max. It has now been 10 days total, eight business days. The package has been somewhere within 10 miles of my location for two days.

A few years ago I had ordered something and was expecting it on a certain day. The tracking said 'out for delivery' so I sat out in the living room with a book, reading, and waited. I was 10 feet from the door. I heard a large truck outside which turned out to be UPS delivering to my next door neighbor. I waited for around three hours when I heard a large truck approaching again. I stood up and looked out the front window and saw a DHL truck drive by. I thought to myself, "Oh that must not have been the one I was waiting for." I refreshed the tracking on my phone and wouldn't you know it, it said they 'attempted to deliver' the package but got no answer at the door. I ended up getting it the next day but not after I gave them an earful over the phone.

 – About 3 months ago.

DHL Mexico breaks my packages and won't pay for them...

DHL Mexico breaks my packages and won't pay for them

 – About 3 months ago.

Didn't deliver the Parcel and the tracking says it did. Not the first time. Totally unreliable....

Didn't deliver the Parcel and the tracking says it did. Not the first time. Totally unreliable.

 – About 3 months ago.

This is my second time that DHL handled the delivery of my orders and I always have to reschedule the delivery. They don't give updates when it's already on transit or already at your home for...

This is my second time that DHL handled the delivery of my orders and I always have to reschedule the delivery. They don't give updates when it's already on transit or already at your home for delivery. The only update that I got from them is a text message stating that "they tried to deliver the package but no one was home".

I was home between the time of delivery and didn't hear any ring on my bell or receive any updates.

It is frustrating that I have to call DHL to ask for redelivery. They just stated that the delivery person has more than 200 packages to deliver and they don't get paid to wait for the receiver to pick it up.


I woke up early and cancel all of my morning appointment to wait for my package to arrive and I have to do it again the next day because they failed to deliver my package. I feel like I wasted my time waiting for nothing.

 – About 3 months ago.

A simple 0.04gr parcel delays more than 11 days in Frankfurt/Germany DHL custom......

A simple 0.04gr parcel delays more than 11 days in Frankfurt/Germany DHL custom...

 – About 3 months ago.

Dear DHL, This week you broke two expensive packages of mine but I'm actually the maddest because of YOUR CUSTOMER SERVICE SUCKS!!!!...

Dear DHL, This week you broke two expensive packages of mine but I'm actually the maddest because of YOUR CUSTOMER SERVICE SUCKS!!!!

 – About 3 months ago.

I got 2 of the 3 boxes sent to me. They lost the third one. No compensation and no acknowledgment they couldn't find it. But they did try to charge me twice for a package I paid for at the door....

I got 2 of the 3 boxes sent to me. They lost the third one. No compensation and no acknowledgment they couldn't find it. But they did try to charge me twice for a package I paid for at the door. Please tell me how I failed to pay when they wouldn't even let me look at the box till the driver had money in hand? The lady in accounts receivable was a right c*** and when she finally transferred me to customer service he was just as useless but at least not a vile person. So I don't have all my stuff and they're calling to get paid twice for the same thing. Now I can't buy from the same place because they only use DHL. The people who run this company should should eat rat Crap and die in agony.

 – About 3 months ago.

f%@king hate DHL, they have f%@ked up everysingle order that has been sent through them. And every time they blame the sender. When it’s actually them, not sending the items out when specified,...

f%@king hate DHL, they have f%@ked up everysingle order that has been sent through them. And every time they blame the sender. When it’s actually them, not sending the items out when specified, leaving them in a warehouse until they feel it’s worth while sending.

 – About 4 months ago.

We created a shipment at 9:06 AM on January 28. A pickup request was made as part of creating the shipment. We expected the shipment to be picked up that afternoon. The package was finally picked...

We created a shipment at 9:06 AM on January 28. A pickup request was made as part of creating the shipment. We expected the shipment to be picked up that afternoon. The package was finally picked up at 4:45 PM on February 4. That's a full week to pick up a package.
We called nearly every day and got the same response, "the driver is in your area, they will be there yet today." On one day, we were told the driver had attempted to pick up the package but it wasn't available. We had been present all day, and we have a video doorbell to prove no DHL driver ever came to the door.
We heard "I'm very sorry" every time we called, but not one offer of a refund or even a small discount.

 – About 4 months ago.

Can DHL just get out of US market please? It majorly lowers the standard of US domestic shipping service. Because of the existing of DHL, there are always cheap sellers choosing this cheap service....

Can DHL just get out of US market please? It majorly lowers the standard of US domestic shipping service. Because of the existing of DHL, there are always cheap sellers choosing this cheap service. And every time I found the shopping order I just made was shipped by DHL, I knew I was f**cked and wouldn't receive it on time.

 – About 4 months ago.

Shipping a parcel from the US to the UK, got to DHL on the 19th December, 2018.

Customer service is terrible and gives me different answers or just says it's lost and I should claim....

Shipping a parcel from the US to the UK, got to DHL on the 19th December, 2018.

Customer service is terrible and gives me different answers or just says it's lost and I should claim. No explanation as to how/why/where it might be or an attempt to trace or anything! Will never use again.

Jan 3, 2019 5:43 AM ET
Avenel, NJ, US MANIFESTED FOR OUTBOUND TRANSPORTATION

Dec 22, 2018 7:05 PM ET
Avenel, NJ, US PROCESSING COMPLETED AT ORIGIN
7:05 PM ET
Avenel, NJ, US MANIFESTED FOR OUTBOUND TRANSPORTATION

 – About 4 months ago.

Posted Christmas parcel to Spain on 6th December from uk. Still hasn’t arrived and now They are telling me the trailer my parcel was on has been stolen between Germany and Spain after months of me...

Posted Christmas parcel to Spain on 6th December from uk. Still hasn’t arrived and now They are telling me the trailer my parcel was on has been stolen between Germany and Spain after months of me chasing them and being told it was stuck in Spain 😤

 – About 4 months ago.

DHL netherlands is the worst! Here It's quite common for the DHL to just skip packages and 'pretend' someone wasn't home so anyone else has to pick up the issue on a next ride. meaning...

DHL netherlands is the worst! Here It's quite common for the DHL to just skip packages and 'pretend' someone wasn't home so anyone else has to pick up the issue on a next ride. meaning you wait and wait, get an email saying you weren’t home (when you were) and the next day they do it again, and the next, then finally the send it back to the sender! Why anyone uses them here is a mystery. Must be they’re cheapest.

 – About 4 months ago.

Yes, DHL truly sucks. A apckage within Europe (no import or export) goes from Sweden, reaches Germany on it's way to Spain and there it has been waiting for export for 18 days i.e. they have lost...

Yes, DHL truly sucks. A apckage within Europe (no import or export) goes from Sweden, reaches Germany on it's way to Spain and there it has been waiting for export for 18 days i.e. they have lost the package or have no clue where it is. How is it possible to loose parcels that are 20x20x20 cm?

I guess it was stolen by an employee. I cannot see any other possibility.

 – About 4 months ago.

I ordered a watch from the US and my parcel gets stuck for two or three in every town it arrives in. 10 days passed and now it is stuck in Germany! ...

I ordered a watch from the US and my parcel gets stuck for two or three in every town it arrives in. 10 days passed and now it is stuck in Germany!

 – About 4 months ago.

Don't worry people of the world, DHL sucks in europe as well.
at least 6 freaking days for moving an item that any other transporter would deliver in 2, top 3 days, some in next day delivery...

Don't worry people of the world, DHL sucks in europe as well.
at least 6 freaking days for moving an item that any other transporter would deliver in 2, top 3 days, some in next day delivery for less money.
Tracking is mostly useless and stay stuck at some point and no longer updates.
Support is useless and clueless.
5 out of 6 times they won't deliver on the (late) day they state, but 1 or 2 days later arguing you were not home. But I work remotely and I'm always at home during business days. They just don't bother and lie, plain and simple.
Rescheduling a delivery is hell, more than once I prefered to drive close to 100km to pick it up because after wednesday the next schedule they are likely to propose is the week after. And not on a monday, for whatever stupid reason never before a tuesday.
DHL should close its doors and let the real transporters do their job. Online stores should stop using DHL.

 – About 4 months ago.

A month of sitting in the depot with no notification, another month and still waiting for delivery. Worst delivery ever!...

A month of sitting in the depot with no notification, another month and still waiting for delivery. Worst delivery ever!

 – About 4 months ago.

I ordered a package at the beginning of January--we're almost near the end, and no sign of my package, because they delivered it to a city with the same name... in a different state. ... How? ...

I ordered a package at the beginning of January--we're almost near the end, and no sign of my package, because they delivered it to a city with the same name... in a different state. ... How?

 – About 4 months ago.

I have a package which is "ON HOLD" in Cincinnati for 2 days. I attempted to contact the DHL customer service people in Guatemala, where I am currently staying, and the person hung up on me 3...

I have a package which is "ON HOLD" in Cincinnati for 2 days. I attempted to contact the DHL customer service people in Guatemala, where I am currently staying, and the person hung up on me 3 times, presumably because she can't speak English. After I emailed the customer service manager (you have to research to find this), a representative called and told me it was due to customs. I don't know for a fact, but since the updates are generated by DHL, how would they know what customs is doing with my envelope? The envelope contains my vehicle title which I must have before I can leave Guatemala (dumb) and have surgery next week in Mexico. This isn't a game.

 – About 4 months ago.

Keeps charging additional for handling and tolling after already paying for it through the store....

Keeps charging additional for handling and tolling after already paying for it through the store.

 – About 4 months ago.

No matter how many time I use them, orders being sent using their service, every single parcel has been lost or won't arrive on time, either the drivers lie about it being delivered or they say...

No matter how many time I use them, orders being sent using their service, every single parcel has been lost or won't arrive on time, either the drivers lie about it being delivered or they say it's been attempted to be delivered when it hasn't, or it gets lost. Even when the driver has blatantly lied for the second time this week, when will business learn to stop using them, they still deny any wrongdoing, I live in a secure university 'village' on campus and everything is on CCTV, and can prove no one came on campus in the time frame they alleged or in the hour around that time from or all day in the vehicle they use. And now despite paying for next day they're not going to attempt to redeliver until Tuesday - 5 days away - 3 if you remove the weekend.

 – About 4 months ago.

Ordered a package from another country. It arrived about a month ago and has been sitting at DHL since. They don't have customer service in my country and the sender also has no clue what's...

Ordered a package from another country. It arrived about a month ago and has been sitting at DHL since. They don't have customer service in my country and the sender also has no clue what's going on either. Thanks DHL.

 – About 4 months ago.

I wait in for a parcel to be delivered only to have to check myself that it was 'attempted' such bullshit! I wait in and request a notification that I'm the next person. Do I get one? No....

I wait in for a parcel to be delivered only to have to check myself that it was 'attempted' such bullshit! I wait in and request a notification that I'm the next person. Do I get one? No. They do not leave a calling card and are no where to be seen around my deliver time! I am furious!!!!! No one can seem to help either. I call all the numbers and they charge me to tell me they cannot help. Or I send an email and I get ignored! This is not the first time either. How are these people still in buisness!

 – About 4 months ago.

scanned into sack/comntainer.... brilliant well give the sack/container number so i can track that, not just wait amlessly till one day someone unloads that container and scans my item and i get an...

scanned into sack/comntainer.... brilliant well give the sack/container number so i can track that, not just wait amlessly till one day someone unloads that container and scans my item and i get an update....

 – About 4 months ago.

They were useless when they were the courier for the company I worked for; our logistics manager was seduced by their competitive pricing but if we'd spoken to any of the other companies on our...

They were useless when they were the courier for the company I worked for; our logistics manager was seduced by their competitive pricing but if we'd spoken to any of the other companies on our site we'd have heard their own horror stories and avoided them.

Their own drivers who turned up for delivery and collection had nothing good to say about them either, and were constantly moving on to other employers; the result being we never had a consistent relationship with the people we were working with on the ground floor. Customer service were useless, never had a clue what was going on and never in a position to help us. My company was a supplier of medical equipment, this was made clear to their sales rep before we signed on with them, as often the equipment supplied is time-sensitive, either because of perishable components or more importantly because there is a patient's life on the line.

Of the latter, on the two occasions this was the case and they had guaranteed a prompt delivery prior to collection, they failed in their duty and shrugged off our complaints and said that they would raise a ticket with our regional DHL representative. No idea if they did because we never saw this rep until contract renewal came up. As for the patient, one of our secretaries had to drive the component over in person to the hospital for us.

The last straw was after a year of dreadful service they hiked their prices way beyond whatever we were paid after years of loyal service with previous couriers, which they quickly dropped again when they saw that we weren't going to be doing business with them ever again. I still feel sorry for their drivers who were constantly getting messed around and having to bear the brunt of complaints from customers, when they couldn't do anything about it and it was rarely their fault anyway.

All of the above was about a year ago now, the memories resurfaced just this morning as I tried to make a duties payment for a personal package that the person I'd bought from had sent, unfortunately, through DHL.

The website is still rubbish, it still takes ages to respond and sometimes just drops completely. If you're brave enough you can try talking to someone via the online chat, although that rarely works but if you are lucky(?) enough to get through you'll more than likely be given the helpful advice to 'keep trying' to use their website, and a pathetic apology as there is (surprisingly) 'nothing they can do at their end'.

Vent over. I wish my company had seen this website sooner, I've not seen another one like it for any other courier. That speaks volumes.

 – About 4 months ago.

Any company using DHL must understand they are killing their business. I am waiting on yet another shipment WAY past it's expected delivery date and it's the final straw. No matter how good a...

Any company using DHL must understand they are killing their business. I am waiting on yet another shipment WAY past it's expected delivery date and it's the final straw. No matter how good a deal that it is or how bad I want it, even if it's not available anywhere else, I will not be purchasing any item if I see the company is using DHL for shipping.

 – About 4 months ago.

If DHL were a plant, I would deprive it of water and sunlight and let it die. I would then mulch the remains, encourage stray animals to defecate on them and then use the resultant...

If DHL were a plant, I would deprive it of water and sunlight and let it die. I would then mulch the remains, encourage stray animals to defecate on them and then use the resultant DHL-shit-slime-mulch to grow a variety of better plants. My sister in Australia paid $55 to send a Christmas parcel via DHL to me in Germany. Because they couldn't identify my name on the letterbox of the residence they took the parcel and sent it back to Australia (after ignoring my pleas for it to be rerouted to me while it was still in transit awaiting its return trip). I wish I could package DHL up in a cute little box and put it on an eternal return-to-sender/resend "hell loop". Happy 2019 everyone!

 – About 4 months ago.

package took 2 days from Kuala Lumpur in Malayisia to Montreal, Canada
took 14 days in my city Montreal!!! ????
went twice to the office (and I call before to make sure) arrived ther: they...

package took 2 days from Kuala Lumpur in Malayisia to Montreal, Canada
took 14 days in my city Montreal!!! ????
went twice to the office (and I call before to make sure) arrived ther: they cannot give me the package!!
could have taken 3-4 days...
It took 16 days!!
called 4 times
I'm still waiting for a superviser to call me......

 – About 4 months ago.

The problems I have to deal with from DHL on a daily basis have just prompted me to create a "DHL f%@k-Up Bingo" scorecard....

The problems I have to deal with from DHL on a daily basis have just prompted me to create a "DHL f%@k-Up Bingo" scorecard.

 – About 5 months ago.

I work for a Caterpillar dealer in Australia

Unfortunatley CAT use DHL and the amount of items they get delayed or lost is just astounding....

I work for a Caterpillar dealer in Australia

Unfortunatley CAT use DHL and the amount of items they get delayed or lost is just astounding.

 – About 5 months ago.

Those f%@king invalid jackasses just create issues for me from not looking at information they should have, charging too much, and failing to do their job which is to deliver things. They just deliver...

Those f%@king invalid jackasses just create issues for me from not looking at information they should have, charging too much, and failing to do their job which is to deliver things. They just deliver rage and stupidity. They need to just fire all their "workers". f%@king shitheads.

 – About 5 months ago.

Hi guys! Same unpleasant experience here. I ordered a pair of headphones through DHL Express(paid for express delivery of course); they claimed that delivered twice the parcel but I wasn't home,...

Hi guys! Same unpleasant experience here. I ordered a pair of headphones through DHL Express(paid for express delivery of course); they claimed that delivered twice the parcel but I wasn't home, when I was. They did not even call to the front door or my mobile, left nothing in my PO Box. This is a gift for my husband and I am leaving on Friday the country.
I called the so pretended customer support ( explained what happened) they did not even apologized just asked for reschedule.
THE WORST service EVER!

 – About 5 months ago.

if I want to use the slowest imaginable service possible I would choose DHL. I have never had a package delivered by DHL it's always been handed off to the post office so there goes that delivery...

if I want to use the slowest imaginable service possible I would choose DHL. I have never had a package delivered by DHL it's always been handed off to the post office so there goes that delivery on time sort of feeling right there fan out the window

 – About 5 months ago.

Sent a print in a heavy card envelope clearly labelled "do not bend". So of course they bend it in half to jam it through the letter box. Twats....

Sent a print in a heavy card envelope clearly labelled "do not bend". So of course they bend it in half to jam it through the letter box. Twats.

 – About 5 months ago.

Waiting on a camera and lens, set a preferred delivery date and waited all day at home. Nothing. Now I'll have to wait until after the New Year bank holidays to probably not receive it then...

Waiting on a camera and lens, set a preferred delivery date and waited all day at home. Nothing. Now I'll have to wait until after the New Year bank holidays to probably not receive it then either. Don't know why I though this time might be better - I live on the ground floor and probably receive a quarter of parcels. Everything else gets dumped at various local newsagents without any note so I have to go and search for it.
DHL are without doubt the most inept company I have ever had the displeasure of dealing with. As they are partnered with Deutsche Post we are forced to deal with their utterly gobshite service as many companies only deliver with them.

 – About 5 months ago.

They forgot to put my addess on an item and also not update the traking info so it was left at a random post office for a week till the post office look up the sender and got my info to give me a...

They forgot to put my addess on an item and also not update the traking info so it was left at a random post office for a week till the post office look up the sender and got my info to give me a call like what the hell they got someone else to do there job then why are they even open

 – About 5 months ago.

ALSO... They have an "A+" rating with the Better Business Bureau... How......

ALSO... They have an "A+" rating with the Better Business Bureau... How...

 – About 5 months ago.

Has anyone gotten their package? I ordered an item that automatically ships through DHL and I am just now encountering their foolery... It sounds like everyone has a bad experience but does anyone get...

Has anyone gotten their package? I ordered an item that automatically ships through DHL and I am just now encountering their foolery... It sounds like everyone has a bad experience but does anyone get their packages eventually? or are we all just out whatever we are supposed to be delivered? Because right now, just maybe knowing that it will be delivered eventually and is not lost is good enough for me. Anyone know?

 – About 5 months ago.

Thanks, AT&T, for picking this crappy company to ship my replacement phone under warranty AFTER I PAID MONEY FOR PRIORITY 2 DAY SHIPPING.

4 days after AT&T says it is "shipped"...

Thanks, AT&T, for picking this crappy company to ship my replacement phone under warranty AFTER I PAID MONEY FOR PRIORITY 2 DAY SHIPPING.

4 days after AT&T says it is "shipped" the tracking number at this company can't even function. This company says there can be a 24-48 hour delay for the tracking number to work. It has been 4 DAYS. I realize it is the holiday season, and delays can occur, but to not even have your tracking system functional is RIDICULOUS!

 – About 5 months ago.

When DHL is delivering, all u can do is waiting at home all day. There is no text that parcel is coming, no phone call, sometimes they won't even ring the bell. When u call the service centre, it...

When DHL is delivering, all u can do is waiting at home all day. There is no text that parcel is coming, no phone call, sometimes they won't even ring the bell. When u call the service centre, it also costs u like £1 per minute to talk to them:) I think all the delivery company here are shit, but DHL is the worst.

 – About 5 months ago.

Status has just been updated to "No one home, card left". There were at least 4 people at home all day. And there is no card. This after the shipment spent 6 days just sitting in their depot...

Status has just been updated to "No one home, card left". There were at least 4 people at home all day. And there is no card. This after the shipment spent 6 days just sitting in their depot waiting to even be sent out.

 – About 5 months ago.

An xmas package was supposed to arrive Thursday. The delivery was flagged as no answer despite being home ALL DAY.

Fast forward to Sunday - DHL buzzes for access to the building, then...

An xmas package was supposed to arrive Thursday. The delivery was flagged as no answer despite being home ALL DAY.

Fast forward to Sunday - DHL buzzes for access to the building, then never shows at the door. 30mins later, the tracking number is marked as delivered, the package signed for by F FRONY.

Only problem there is, I am not F Frony. I do not know an F Frony. Who is F Frony? I don't know, but apparently we bought them a gift this year.

 – About 5 months ago.

Been waiting on a package from Australia since December 7th! It's the 16th day since shipping now, they won't respond to my email. Disgraceful....

Been waiting on a package from Australia since December 7th! It's the 16th day since shipping now, they won't respond to my email. Disgraceful.

 – About 5 months ago.

Often get "sorry we missed you" even though we were home all day waiting for the delivery. No one ever knocked or rang doorbell. I suspect it gets late in the day and the driver just wants...

Often get "sorry we missed you" even though we were home all day waiting for the delivery. No one ever knocked or rang doorbell. I suspect it gets late in the day and the driver just wants to quit for the day, so just lies that he tried the delivery and no one was home. This is no excuse because the package is always left at the front door for all deliveries. They suck.

 – About 5 months ago.

Package from London supposed to be delivered to NC on Wed. Driver calls completely lost from 15 miles away. I spend 15 minutes providing detailed turn-by-turn directions. He promises to deliver next...

Package from London supposed to be delivered to NC on Wed. Driver calls completely lost from 15 miles away. I spend 15 minutes providing detailed turn-by-turn directions. He promises to deliver next day. Next day nothing. I call DHL and they tell me that a woman couldn't find my address. Apparently the first guy lied about delivering it the next day and passed on none of the directions to another female driver. I spend 30 minutes on phone providing detailed directions (again). Next day nothing. Another 20 minutes on phone providing directions (again-again) to be told that best they could do was Monday. They don't work weekends. I told them they apparently don't work weekdays either and pleaded for them to hand off the package to UPS/USPS for delivery. While on phone with customer non-service I get another call from a DHL investigator assigned who says due to weather, my package is delayed. This is a bald face lie because it was already on a truck 2 days ago with an incompetent driver who got lost and then the next day same with a different driver. Monday will be wash-rinse-repeat with clown show called DHL.

 – About 5 months ago.

I cannot believe what a piece of shit company dhl is. I purchased an item on Dec. 11th. On Dec 15th I checked tracking nimber and showed that bit was at Hong Kong facility. Says delivery date would be...

I cannot believe what a piece of shit company dhl is. I purchased an item on Dec. 11th. On Dec 15th I checked tracking nimber and showed that bit was at Hong Kong facility. Says delivery date would be Dec 18th . On Dec. 16th it made it to Cincinnati OH. And I'm Dec 17th for to dhl main office in Denver co. At this point I thought by some miracle this was a simple and smooth done deal. But then the DHL typical shitshow started. An hour later they send an update saying it was forwarded for delivery. On Dec. 18th which it was supposed not be delivered I called and one of there wonderful dipshit customer service rep's said it was forwarded to USPS for delivery and gave me the tracking#. I have used dhl a few times in the last 2 month's and every time she has delivered to my door. Anyway, I then check USPS tracking to see what's going on and all it says is shipping label created and the package is. On it's way to usps. Its a Priority express 1 day shipping. Ok so that's a little ridiculous being that I paid for dhl to deliver my package not usps. But it's near Christmas and they probably have a ton of packages so it's whatever. Then comes Dec 19th and no package comes. I check tracking and says same thing. Shipping label created. I call customer service to find out where my package is so I can just go get it and they tell me it's been handed over amd to call usps. Then call those ding dongs, sir on hold for 2 hours and 12 minutes. Finallynsomeone answers and as I start to talk they hang up. WTF. So call back and get put on hold for 1 your and 48 minutes. All that and they tell me I need to call dhl because they have not handed it over yet. I call back dhl and explain this and they completely ignore what I'm telling them and tell me to call usps because they handed it over. I ended up calling dhl back 3 or 4 times to get a hold of someone from dhl that is not a complete f%@k head. Didn't work out. I get a hold of a "richard" and he tells me the package is at the Denver office and I can pick it up there. So I drive 1 hour and 30 minutes away to pick up my package. An when I get there what do u know. The idiots tell me that they don't have it and it's been forwarded to USPS. By this point I'm ready to grab the notch behind the counter by her hair and smash her face into the counter. Rude ads mother f%@kers would not listen when I explain that it has not been handed over. So then I go home pissed off. Call a couple more times and each time the idiot rep attempts to pull some bullshit reason out of there was. One told me that usps has it but there just super busy so its probably justvhasnt got to it yet. That would be true except it's express priority shipping and does not go through that process. Then another person told me well it's probably lost so file a claim in 30 days if nothing changes. Thenbthe next ducked says its at the Denver office and is available for pick up tommorow. I call the next day and not course get same shit. Finally I make a big and deal about it in Dec 21st after calling 58 times in 3 days. Getting a hold of supervisors and then there superiors. After doing that about 1 and a half hours later usps distribution center physically called me and said that the literally just came and dropped this package off. the package that was sitting at the Denver office this whole time. So ok finally getting somewhere. Its priority express and should be here Tommorow. Check the usps tracking and says delivery date is the 24th. Like what the f%@k. So I go down the post office to find put where I have to go and who's dick my gf's gotta suck to get my damn package. They did some "investigating and even though it was priority express 1 day it somehow got mixed up with regular mail. So ok can I just intercept the package since both if you shit stuck companies f%@ked up.. Then they continueblooking it up and what do you know. DHL has yet again f%@ked me. Those f%@king idiots put the wrong zip code from what it was going through them. Instead of 80214. The put 80114. So it went to another f%@king town which this addreas does not exist in that zip code so what did they do. f%@king sent my god Damn package back as of now it's yet again f%@king lost in limbo land. I give up. Tommorow I am going to use dhl to ship a bunch of packages. I am going to take a big nasty diarria shit into 8 separate boxes and intentionally tape then up in a way so that they for sure breaks open. Then will be dropping them off at the denver office dhl. It's payback time bitches, no you get to see what it's like to get shit on.... Only, in a literal sense.

 – About 5 months ago.

Ordered an gift for Christmas on Amazon. On their tracking site it shows up as delivered but no sign of the package. I wasted my whole day waiting for it and now i have to coordinate between dhl and...

Ordered an gift for Christmas on Amazon. On their tracking site it shows up as delivered but no sign of the package. I wasted my whole day waiting for it and now i have to coordinate between dhl and Amazon to look for where the hell the delivery guy hid my package. Also, their time estimates are so dumb, telling me to expect the delivery between 9am to 5pm, which is basically bs telling me to waste my whole day waiting. Even the local couriers can do better with 3 hrs window. Dhl sucks so bad! Dhl should stand for disappoinments, heartaches, and loathing

 – About 5 months ago.

Last time I was unfortunate to be a recipient of goods via DHL they didn't turn up, despite someone being at home all day waiting for them. Web-tracking said a card had been left, but we...

Last time I was unfortunate to be a recipient of goods via DHL they didn't turn up, despite someone being at home all day waiting for them. Web-tracking said a card had been left, but we didn't receive one (obviously, as they didn't turn up!). No response from online form query, they eventually just pitched up two days later.

So, having found out that a parcel I'd ordered for Christmas was via DHL I opted to have it delivered to an approved Collection Point nearby, rather than home. I thought this would make it easier for them and have a greater chance of it arriving. Web-tracking says delivery was refused (!) two days ago, but no worries because delivery is scheduled for........yesterday. Of course, it's not there and I now have no idea what's happening as web-tracking hasn't been updated for two days.

Lesson learned. From now on, if any seller I intend to buy from informs me they use DHL I shall cancel the purchase. Life's too short to put up with this crap.

Merry Christmas All

 – About 5 months ago.

Waiting for my parcel for 3 weeks. I see how it trvels around the city and these stupid guys cannot find my address or my name on the postbox (that is there). Today they told me that the only solution...

Waiting for my parcel for 3 weeks. I see how it trvels around the city and these stupid guys cannot find my address or my name on the postbox (that is there). Today they told me that the only solution is to send it back to the online shop. So stupiiid!!! Google maps seems to be not working. Before they could use it and I got several parcells, but not this busy christmas time. Idiots!!!

 – About 5 months ago.

Item at DHL December 10th, Processed December 17th (It sat for a week?), Left Ecommerce facility December 18th, Estimated Delivery Date December 24th. WTF? 5 MORE days until it arrives? 14 days to...

Item at DHL December 10th, Processed December 17th (It sat for a week?), Left Ecommerce facility December 18th, Estimated Delivery Date December 24th. WTF? 5 MORE days until it arrives? 14 days to deliver a package, IF it shows up then, is unacceptable. Good thing the shipping was free because I wouldn't pay for this kind of service.

I wish Priority Mail or UPS 2nd day would have been available. Sheesh.

 – About 5 months ago.

DHL is a scam. Wanted to ship a package from US to Spain and was informed by employees that contents would make it past customs...

Guess what, the contents did not! Also didn't get a...

DHL is a scam. Wanted to ship a package from US to Spain and was informed by employees that contents would make it past customs...

Guess what, the contents did not! Also didn't get a refund!

Scamming ass company.

 – About 5 months ago.

sent my shipment from Germany to the USA on 11/12/2018, paid extra for their Premium service - advertised delivery time 6 days. AFTER A WEEK MY PARCEL IS STILL IN GERMANY!!! WTF??? Tracking has no...

sent my shipment from Germany to the USA on 11/12/2018, paid extra for their Premium service - advertised delivery time 6 days. AFTER A WEEK MY PARCEL IS STILL IN GERMANY!!! WTF??? Tracking has no update since 12/12/2018

 – About 5 months ago.

Wasted hours of my life chasing packages these clowns can't deliver. How can an international delivery company be so inept at delivering packages, and at basic customer service? Am now avoiding...

Wasted hours of my life chasing packages these clowns can't deliver. How can an international delivery company be so inept at delivering packages, and at basic customer service? Am now avoiding ordering from suppliers that use DHL.

 – About 5 months ago.

WORST delivery service... waited literally ALL DAY for the package to be delivered and then I get an e-mail that I was not home. They did not even come because I was sitting by the window!! Never...

WORST delivery service... waited literally ALL DAY for the package to be delivered and then I get an e-mail that I was not home. They did not even come because I was sitting by the window!! Never experienced a "lying" delivery service.. Now they tell me to keep checking my tracking number and sorry... do people or brainless bodies work there??

 – About 5 months ago.

Morons DHL. Monkeys can do a better job. Authorized release of document without signature. was in the house even and I get their f%@king yellow card. WTF...

Morons DHL. Monkeys can do a better job. Authorized release of document without signature. was in the house even and I get their f%@king yellow card. WTF

 – About 5 months ago.

Thank you for waiting. Our call line is higher than expected. If you would like, we could have a system call you back when it's your turn in queue. If you use this feature, you will not lose your...

Thank you for waiting. Our call line is higher than expected. If you would like, we could have a system call you back when it's your turn in queue. If you use this feature, you will not lose your place in queue. To take advantage of this, press 1, otherwise, please continue to h

 – About 5 months ago.

Paid an extra 25 dollars for two-day shipping (garbage price, by the way). Leaving for a business trip on Sunday. Go out to the store to buy more shit. Get home. Check the tracking page to see where...

Paid an extra 25 dollars for two-day shipping (garbage price, by the way). Leaving for a business trip on Sunday. Go out to the store to buy more shit. Get home. Check the tracking page to see where the package is. Shitty tracker says "Delivery Attempted; Recipient not home". It states the next attempt will be MONDAY. Mentally inept c*nts didn't leave a f%@king 20 dollar package on the door step like every other single f%@king company does. Every email I've received regarding the package never states someone must be there to "receive" the package. Not even UPS did that bullshit when they required a signature.

Went through the bank and simply took back my money. f%@king losers. That's what I get for giving something other than FedEx or UPS a try. Never again. Thanks DHL!

 – About 5 months ago.

"7:30 PM Delivery attempted - consignee premises closed" - No, actually, we were not closed. Our lights were on, the blinds were open, our doors were unlocked, we were sitting here waiting...

"7:30 PM Delivery attempted - consignee premises closed" - No, actually, we were not closed. Our lights were on, the blinds were open, our doors were unlocked, we were sitting here waiting specifically for THAT package to arrive ALL day long *and* we have a security camera noting very clearly that there was NO ATTEMPT to deliver.

 – About 5 months ago.

GREAT NEWS! My package has been delivered! Except for the fact that I live in PA, the shipping address says PA, DHL YOU f%@kING KNOW ITS SUPPOSED TO BE IN PA, but noooooooooooo DHL says it's been...

GREAT NEWS! My package has been delivered! Except for the fact that I live in PA, the shipping address says PA, DHL YOU f%@kING KNOW ITS SUPPOSED TO BE IN PA, but noooooooooooo DHL says it's been "Delivered" to someplace in GA. Had to reorder and it looks like the same thing is about to happen to the other one in MD. PA DHL NOT GA, NOT MD, PA MOTHERf%@kER!

 – About 5 months ago.

I stayed in all fkin day waiting for DHL. Didn't show up, didn't leave a card. Now waiting on hold with their customer services team. Track my package simply says "we couldn't access...

I stayed in all fkin day waiting for DHL. Didn't show up, didn't leave a card. Now waiting on hold with their customer services team. Track my package simply says "we couldn't access your building". Its not hard, you ring the door bell!!! Incompetent bastards

 – About 5 months ago.

I signed up for Dollar Shave Club and my razors are lost in DHL Hell because they have yet to arrive and they were supposed to get here Dec 6th. DHL gets a hold of my shipment and now the 6th turns...

I signed up for Dollar Shave Club and my razors are lost in DHL Hell because they have yet to arrive and they were supposed to get here Dec 6th. DHL gets a hold of my shipment and now the 6th turns into the 7th..... the 8th....... the 9th.......then the 10th. Here we are Dec 11th and still no package.

 – About 5 months ago.

Christ, They are the absolute worst! DHL is where packages go to die....

Christ, They are the absolute worst! DHL is where packages go to die.

 – About 5 months ago.

I had something delivered to me from the same country and it should've arrived today. It did not ofcourse!...

I had something delivered to me from the same country and it should've arrived today. It did not ofcourse!

 – About 5 months ago.

WTF?!! Why would anyone use DHL for anything? "Tendered to Delivery Service Provider" ?!!? Um, apparently not! DHL needs to be gone from this world...

WTF?!! Why would anyone use DHL for anything? "Tendered to Delivery Service Provider" ?!!? Um, apparently not! DHL needs to be gone from this world

 – About 5 months ago.

Dealing with these stupid f%@ks losing another one if my packages with this "tendered to service provider " bullshit...

Dealing with these stupid f%@ks losing another one if my packages with this "tendered to service provider " bullshit

 – About 5 months ago.

Do you have no regard for people or the service you provide to your customers?. come work for DHL we have many opportunity's for the Disinterested Hopeless Lazy out there apply today and we will...

Do you have no regard for people or the service you provide to your customers?. come work for DHL we have many opportunity's for the Disinterested Hopeless Lazy out there apply today and we will try to process your application within the next working day if we ever have one

 – About 5 months ago.

Tendered to delivery service provider blah blah blah, these people lie more than trump does. Three weeks and still no package....

Tendered to delivery service provider blah blah blah, these people lie more than trump does. Three weeks and still no package.

 – About 5 months ago.

I order a laptop battery from China paid for shipping and was expecting it to get here in the 5-10 day time span. At the 10 day mark the package's location from the online tracking was still...

I order a laptop battery from China paid for shipping and was expecting it to get here in the 5-10 day time span. At the 10 day mark the package's location from the online tracking was still unknown (even though the seller said he gave it to them) and then I get an update next day saying it was at some DHL processing center. Nothing being updated now last night (4 days later) it was in California for some reason even though the package originally said it was in North Carolina (I am in f%@king Nashville so the original date is now way past what it was supposed to be, the second delivery date is now also been changed to be 5 days later. The reason this sucks is that I won't be home now for when the package is expected to arrive because they kept pushing the date back and I will now be in another state.

f%@k DHL

 – About 5 months ago.

Was told about 5 times that my package was due to arrive today. I spent all day waiting only to get an 'Exception' to my delivery. Called DHL and said my house wasnt on the driver's route....

Was told about 5 times that my package was due to arrive today. I spent all day waiting only to get an 'Exception' to my delivery. Called DHL and said my house wasnt on the driver's route. What the actual f%@k? I have an exam tomorrow i will never get my expensive 1,000 eu Jacket. f%@k you DHL you lying scumbags

 – About 6 months ago.

Never use DHL again! This has been the worst shipping experience ever. Doesn't do any good to call and complain, they really don't give a shit. DHL, and all of her employees can go f%@k...

Never use DHL again! This has been the worst shipping experience ever. Doesn't do any good to call and complain, they really don't give a shit. DHL, and all of her employees can go f%@k themselves!

 – About 6 months ago.

f%@k YOU DHL .... for not letting my shipment pass
Because my name was given as "NIK JOSHI" instead of
Nikhil Joshi.

Once again... F>U>C>K .... Y>O>U...

f%@k YOU DHL .... for not letting my shipment pass
Because my name was given as "NIK JOSHI" instead of
Nikhil Joshi.

Once again... F>U>C>K .... Y>O>U

 – About 6 months ago.

There the worst yesterday I called dhl customer service they tell me my package was suppose to been received yesterday I never received it I called today they told me they promise it would get to me...

There the worst yesterday I called dhl customer service they tell me my package was suppose to been received yesterday I never received it I called today they told me they promise it would get to me today I stayed up all night waiting. When I track my order it’s saying schedule for delivery I called customer service there telling me they can’t do anything they have to wait until tomorrow. To much broken promises I hate them they suck they need to be shut down

 – About 6 months ago.

I'm usually pleasantly surprised by delivery services. Not DHL! ...

I'm usually pleasantly surprised by delivery services. Not DHL!

 – About 6 months ago.

Repeatedly received a note that we weren't in when a package was due (when we were in fact sitting waiting and there was no attempt made) so we raised a concern that this was happening - NOW, all...

Repeatedly received a note that we weren't in when a package was due (when we were in fact sitting waiting and there was no attempt made) so we raised a concern that this was happening - NOW, all of our packages get returned to sender with 'address not known'... agggghhhhh!!!!!

 – About 6 months ago.

I very rarely have a good experience with DHL. they delivered a package for once on time with no hiccups. The following day a DHL man knocks on my door when I answer he said a package was delivered...

I very rarely have a good experience with DHL. they delivered a package for once on time with no hiccups. The following day a DHL man knocks on my door when I answer he said a package was delivered here yesterday correct? I said yes then he says oh can I have that back? I was so confused I said why? He said it was delivered here on accident. I said the package is what I ordered and my names on it. he asked to see the package. so I went and grabbed the packaging it came in and showed him. He was looking at it and confusion and I said do you want to see my ID? He said yeah please. so I grabbed it and showed him that it was me. then he's like okay I need to go talk to my supervisor. I'm like okay do what you got to do but it's what I ordered and paid for. A couple minutes later a different DHL guy comes up to my door and said the same thing as the last guy. There was a package delivered here yesterday? I was starting to get upset at this point. yes the package was delivered that I ordered and paid for. it has my name on it I paid for it I'm not sure what the confusion here is. I thought for once they finally got it right and then this happens. DHL is the worst delivery service I have ever used. now I'm waiting for another package that was supposed to be delivered 2 days ago but they don't know when it will be delivered now. I will avoid having anything delivered by DHL as much as possible. Screw them.

 – About 6 months ago.

Wednesday: Package meant to arrive on Wednesday, was delayed- I understand, tight deadlines

Thursday: I stay home all day with my flatmates only to get a notification that delivery was...

Wednesday: Package meant to arrive on Wednesday, was delayed- I understand, tight deadlines

Thursday: I stay home all day with my flatmates only to get a notification that delivery was attempted but no one was at home. I am like wtf and call customer service “we are very sorry sir, I have put in a message for it to be delivered tomorrow”

Friday: I wait and wait, no one comes. Call’s customer service again, they have no response this time. No reason why?

f%@k this shit, I pulled some leg muscles while working out and it is freaking icy out there but I will head to their office on Monday to pick up my package myself cause no more playing peek a boo!

 – About 6 months ago.

DHL where FAST = SLOW and SLOW = NO!

I recently ordered 8 items from many countries to build a computer, parts from China, Australia, Japan, Italy, and Germany. Mostly free shipping or...

DHL where FAST = SLOW and SLOW = NO!

I recently ordered 8 items from many countries to build a computer, parts from China, Australia, Japan, Italy, and Germany. Mostly free shipping or cheapest way except DHL from Germany.

Everything except DHL arrived in 7 to 11 days. No DHL! Day 15 DHL tracking only shows German customs and "it will be delivered to host country". Called DHL, they said it takes 2 weeks from exiting Germany before entering Thailand, claiming this is normal. Two weeks port to part? I asked if it was shipped by sea, the said air. That's 14 days in addition to 7 full days in Germany before "it will exit Germany". Two weeks port to port? I've been shipping to/from Thailand for 20 years, two weeks usua;;y means 'lost' but not for DHL! DHL, it's normal!

Obviously DLH is purposely burning 2 weeks to max profits for my already expensive shipment. From now on I'll ask and decline DHL, except DHL express.

 – About 6 months ago.

f%@k'n DHL. I get my parcel so late...

f%@k'n DHL. I get my parcel so late

 – About 6 months ago.

DHL Brisbane - waited at home all day, only to be told that they tried to deliver, but I wasn't home. An outright lie....

DHL Brisbane - waited at home all day, only to be told that they tried to deliver, but I wasn't home. An outright lie.

 – About 6 months ago.

DHL = Delivered Horribly Late!...

DHL = Delivered Horribly Late!

 – About 6 months ago.

f%@k DHL. THEY SUCK!...

f%@k DHL. THEY SUCK!

 – About 6 months ago.

I HATE DHL! I have been waiting for a package. It says it will be delivered by the end of the day. It is the end of the day! My Day! What does DHL consider "end of the day"??????????...

I HATE DHL! I have been waiting for a package. It says it will be delivered by the end of the day. It is the end of the day! My Day! What does DHL consider "end of the day"??????????

 – About 6 months ago.

also they drive my parcel through from the Romanian border straight past my house and then another f%@king 400 miles up to the capital city where it will sit for nearly a month before the slow and...

also they drive my parcel through from the Romanian border straight past my house and then another f%@king 400 miles up to the capital city where it will sit for nearly a month before the slow and painful journey all the way back down to me

 – About 6 months ago.

in Bulgaria I'm pretty sure that DHL stands for stop this parcel at customs and charge as much fees as possible. it's seriously like they go out of their way to try and get you f%@ked over by...

in Bulgaria I'm pretty sure that DHL stands for stop this parcel at customs and charge as much fees as possible. it's seriously like they go out of their way to try and get you f%@ked over by customs and excise. you buy things through standard post or even f%@king EMS and parcel gets through eventually you pay for Express shipping by DHL guaranteed for some reason it's going to get stuck for at least two or three weeks at some f%@king clearance depot and then they charge you extra for the privilege. don't ever believe that by paying for DHL shipping you're going to get your parcel quicker. everyone at DHL can eat a f%@king dick. I seriously don't understand how Germans have become so inefficient this would never have happened under Adolf Hitler he would have had the whole lot put in a concentration camp and gassed like the f%@king Jews they clearly are

 – About 6 months ago.

They delivered my $1500 parcel to the wrong building / apartment. Took a photo of the apartment door, when they should have asked a signature, AND LEFT IT THERE in the hallway. When I contacted them...

They delivered my $1500 parcel to the wrong building / apartment. Took a photo of the apartment door, when they should have asked a signature, AND LEFT IT THERE in the hallway. When I contacted them to say it was the wrong door they took a photo of they then claimed it was delivered to me and therefore nothing could be done! Umm hello ask your god damn driver which building he left it at because it never came to me! They never compensated for the lost parcel and to add insult to injury. THEY CHARGED ME THE DUTIES AND TAXES..... Which I fought and finally after 4 months was reimbursed... Terrible

 – About 6 months ago.

Only used DHL twice. Both times the parcel has gone missing. First parcel was spoilable and was missing for 2 weeks. Second item just disappeared into a black hole in their Montreal processing centre....

Only used DHL twice. Both times the parcel has gone missing. First parcel was spoilable and was missing for 2 weeks. Second item just disappeared into a black hole in their Montreal processing centre. Why would anyone ship with DHL?

 – About 6 months ago.

They are 3 to 5 days late on every delivery, and appear to lie about delivery attempts; security cameras don't lie.
Heinous company....

They are 3 to 5 days late on every delivery, and appear to lie about delivery attempts; security cameras don't lie.
Heinous company.

 – About 6 months ago.

DHL is a f%@king shit company and the Germans are shit heads. Lost box and they do nothing, all the work is put on us to find out what happened. They pickup the box, then lose it and say I have to...

DHL is a f%@king shit company and the Germans are shit heads. Lost box and they do nothing, all the work is put on us to find out what happened. They pickup the box, then lose it and say I have to file a f%@king sheet of paper to track the box they have. They do nothing on their own. I pray for this shit German company to go out of business, I literally pray for that. German f%@king arrogance at its finest.

 – About 6 months ago.

Terrible company, greatly delayed delivery, lost cargo, non existing customer service, but wants payment. Never use it again....

Terrible company, greatly delayed delivery, lost cargo, non existing customer service, but wants payment. Never use it again.

 – About 6 months ago.

EVERY experience I've had with DHL has sucked. Reporting packages delivered and they're nowhere to be found, their website says the tracking number I have doesn't exist, and their damned...

EVERY experience I've had with DHL has sucked. Reporting packages delivered and they're nowhere to be found, their website says the tracking number I have doesn't exist, and their damned website crashes every browser I have except Internet Explorer... ATTENTION NEWEGG AND OTHERS: *STOP* DOING BUSINESS WITH THESE HACKS!

 – About 6 months ago.

For two f%@kING days in a row I've waited at home for my f%@kING package to arrive only to receive a text saying "We attempted to deliver DHL EXPRESS..." near the end of the day. Spent a...

For two f%@kING days in a row I've waited at home for my f%@kING package to arrive only to receive a text saying "We attempted to deliver DHL EXPRESS..." near the end of the day. Spent a f%@kING hour on the phone with DHL trying to get DHL to get the f%@kING IDIOT driver to go to the f%@kING ADDRESS THAT'S ON THE f%@kING PACKAGE. What kind of f%@kING DELIVERY COMPANY CAN'T FIND A f%@kING ADDRESS???

 – About 6 months ago.

My wife and I were home all day waiting for the DHL package to arrive. At 3:45pm I received a text notification saying "We attempted to deliver DHL EXPRESS..."

No one rang our...

My wife and I were home all day waiting for the DHL package to arrive. At 3:45pm I received a text notification saying "We attempted to deliver DHL EXPRESS..."

No one rang our doorbell nor knocked at our door. We have a security camera above our front door so we can see everything including our driveway. I reviewed the security camera footage in order to try to figure out what happened. The answer was that no one came to our door or even into our driveway, therefore DHL are liars.

I called DHL to complain but got nowhere. The person I spoke to was pushy and was trying to get me to pre-pay the customs duty. I told her that the driver could collect the customs duty when they deliver the package. The pre-pay customs duty option includes a MANDATORY WAIVER OF YOUR RIGHT TO SEEK COMPENSATION FROM DHL: "By checking this box, I authorize DHL to leave my package(s) without a signature. I agree DHL will not be held liable for any loss or damage that results from leaving of the package(s) at my request". It is not possible to pay customs duty without agreeing to also allow the driver to leave your package at your door. Maybe if DHL invested more into the business of getting packages delivered rather than lying, manipulation and ass covering they might get somewhere.

It's now the start of the business day and there has been no status update on my package. Good job DHL, good job.

 – About 6 months ago.

Retarded Kneegurs...

Retarded Kneegurs

 – About 6 months ago.

*bleep*Bitch...

*bleep*Bitch

 – About 6 months ago.

DHL Gran Canaria - Go f%@k yourself.
Compliant 1: Time critical package (20g electronic component) arrives from UK and sits in the DHL depot for 5 days, 11km from delivery address.

DHL Gran Canaria - Go f%@k yourself.
Compliant 1: Time critical package (20g electronic component) arrives from UK and sits in the DHL depot for 5 days, 11km from delivery address.
Complaint 2: First delivery on a Friday during the day when I am work, instead of asking when I will be in.
Complaint 3: I want to pick it up ASAP, but depot is closed on Saturday. Unbelievable.
Complaint 4: Firstly I don't want to wait several more days for a second delivery, and secondly I don't trust them to do it on the right day, let alone after 7pm. If I miss the second delivery attempt, they'll mark it as undeliverable and send it back to UK. I'm not willing to take that chance, so I must pick it up from the depot.
Complaint 5: Depot closes at 6pm Monday - Friday. Useless.
Complaint 6: I phone them up really angry about the depot opening times, and the rep cuts off the call because I swore. How about this you f%@king cow. f%@k you and your stupid company. Dumb, lazy, useless f%@king bastards.

Before I buy anything else online, I will contact the seller and tell them that I will not purchase if they intend to use DHL.

 – About 6 months ago.

f%@k DHL, only allow u to choose the date not the time. How reduculous is that? As a student how can I wait for a f%@king everyday?...

f%@k DHL, only allow u to choose the date not the time. How reduculous is that? As a student how can I wait for a f%@king everyday?

 – About 6 months ago.

"We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere...

"We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause."

I most certainly will not accept your apology. You're the one who sent me an email to track my package!

 – About 6 months ago.

DHL can suck a dick!

p.s. f%@k you DHL, f%@k YOU!...

DHL can suck a dick!

p.s. f%@k you DHL, f%@k YOU!

 – About 6 months ago.

i hope everyone from this company dies from cancer
...

i hope everyone from this company dies from cancer

 – About 7 months ago.

Bought a package from international vendor. Custom fees were 60% of price of item. DHL tracking says delivery by end of day. Not delivered. Did it go into a black hole?...

Bought a package from international vendor. Custom fees were 60% of price of item. DHL tracking says delivery by end of day. Not delivered. Did it go into a black hole?

 – About 7 months ago.

order 255 CAD shoes from the UK. 255 included cost of their VAT tax and shipping. DHL shows up to my door with an invoice adding another 100 to that. 40 is duty, 34 is government tax. 10.50 is...

order 255 CAD shoes from the UK. 255 included cost of their VAT tax and shipping. DHL shows up to my door with an invoice adding another 100 to that. 40 is duty, 34 is government tax. 10.50 is processing and 5 is transaction fee.

Pretty angry at both the company not using regular mail and at DHL for their business model

 – About 7 months ago.

Sent one parcel from Germany to Holland ( which takes 2 hours by car from door to door). At the Export Center for 4 days no info about my parcel was updated. So my husband called the customer Service...

Sent one parcel from Germany to Holland ( which takes 2 hours by car from door to door). At the Export Center for 4 days no info about my parcel was updated. So my husband called the customer Service sevral times to follow up, as this parcel is very important. Despite the indifferent attitude of the customer service Agent, we were told that they can only start an Investigation and it takes up to 3 Business days... and apparently "nothing they can do".

Today we finally saw an update on the tracking, so my husband called again to double check the estimated delivery time. Then all of a sudden, he was questioned by the customer service about his identity, and they cant reveal any Information unless the Sender herself (Me). calls. While I understand it might be their policy, this is ridiculous that after several conversation with them all of a sudden he became a suspect?

Though out the whole experience, they have never applogized for this inconvenience at all. Neither did they express their willingness to help us.

I Chose DHL thinking it is more expensive than the other couriers, so they might be more reliable and offers a better service. Apparently not the case AT ALL.

This is my last time using DHL. NEVER AGAIN!

 – About 7 months ago.

Indiana to Wisconsin: According to their tracker, my package makes it to Kentucky (opposite direction to Wisconsin), then to Illinois, then to Florida (even more wrong than before), and then tracker...

Indiana to Wisconsin: According to their tracker, my package makes it to Kentucky (opposite direction to Wisconsin), then to Illinois, then to Florida (even more wrong than before), and then tracker just stops updating and package was deemed lost. Hate them at a cellular level.

 – About 7 months ago.

DHL Global was hired to bring in foreign freight. Well half was damaged. We never paid the bill because we were issued and completed a damage form. 6 Months later no credit to our invoice only...

DHL Global was hired to bring in foreign freight. Well half was damaged. We never paid the bill because we were issued and completed a damage form. 6 Months later no credit to our invoice only harassing phone calls asking us for a full payment. They say once we pay in full they will issue a refund. Who operates a company like this. Issue us a credit against the invoice and we will pay the balance.
They have now put us into collection

DEE DEE Distributors, David.

 – About 7 months ago.

Krakow, Poland: Scheduled package to arrive anytime from 6pm to 8pm. Got an official confirmation extending the delivery window till 10pm. Courier guy decided to come at 2pm, found no one home, called...

Krakow, Poland: Scheduled package to arrive anytime from 6pm to 8pm. Got an official confirmation extending the delivery window till 10pm. Courier guy decided to come at 2pm, found no one home, called me speaking Polish only, and redirected the package to the delivery center almost 30km away from my address. I called customer service that same evening (Friday) and after minutes waiting to find a consultant who could speak English, he apologized and said they would contact the storage facility to arrange a new delivery on the next day (Saturday). I called DHL 1st thing in the morning and again waited for an English consultant, who then told me I had no options other than traveling 30km to their facility, or to schedule a new attempt on Monday. Now the catch: I paid 25 dollars extra for the scheduled delivery, my parcel contains medicine, and I'm off the country on Sunday – meaning I was left to travel abroad without my prescription. The worst experience with a courier I ever had. I paid extra for the service, they made a mistake sending the delivery much earlier than contracted, and how absurd is that their storage facility is open on Saturdays but they cannot arrange for the delivery to bring me the package and I would have to go there myself. Completely absurd!

 – About 7 months ago.

They are the worst. You are probably a soulless piece of shit if you willingly choose to work for or support this company in any way. ...

They are the worst. You are probably a soulless piece of shit if you willingly choose to work for or support this company in any way.

 – About 7 months ago.

How does this work?...

How does this work?

 – About 7 months ago.

DHL didn't deliver my package last night :(...

DHL didn't deliver my package last night :(

 – About 7 months ago.

Liars. Unreliable. Unethical. 100% Liars.

How they’re not illegal I do not understand....

Liars. Unreliable. Unethical. 100% Liars.

How they’re not illegal I do not understand.

 – About 7 months ago.

"Attempted delivery but recipient not home" yeah f%@k off. I've been waiting over a month for this phone to arrive. Today, whilst having a smoke on my driveway, I got a text saying there...

"Attempted delivery but recipient not home" yeah f%@k off. I've been waiting over a month for this phone to arrive. Today, whilst having a smoke on my driveway, I got a text saying there had been an "attempted delivery". I didn't see a van park up near my house nor did I see a delivery person anywhere. They also left no note. I called customer support who helpfully let me know that the driver's phone was turned off. Obviously the driver clocked out at 5:31 pm and went home because they couldn't be arsed delivering my parcel. This is a common thing with DHL. Because my parcel is economy class and NOT first class, it won't be delivered until all the priority items have been ticked off. They then informed me that they had "reattempted delivery" a few hours later but the same thing happened: no van, no delivery person, and no note. Now if I ever want to see this parcel I'm gonna have to make the 2-3 hour drive to their centre in Leeds. Simply not got time for this.

Shit company with quite a few shit lazy delivery drivers, avoid

 – About 7 months ago.

WTF DHL - deliver Tuesday, no show - online tracking says picked up Monday - now Wednesday online says out for delivery ON TUESDAY - try to change to leave with neighbour as I will be out DAY CHANGES...

WTF DHL - deliver Tuesday, no show - online tracking says picked up Monday - now Wednesday online says out for delivery ON TUESDAY - try to change to leave with neighbour as I will be out DAY CHANGES TO THURSDAY! So I think I will call them .... no phone numbers - no online chat - email reply within 1 day ..... I repeat WTF DHL you DO SUCK

 – About 7 months ago.

d...

d

 – About 7 months ago.

My package from a neighboring town had to leave the state for some reason and then experienced a delay through DHL. Almost never happens with the other carriers, but always with DHL. Boo....

My package from a neighboring town had to leave the state for some reason and then experienced a delay through DHL. Almost never happens with the other carriers, but always with DHL. Boo.

 – About 7 months ago.

Or maybe we should kill the CEO...

Or maybe we should kill the CEO

 – About 7 months ago.

We should try and kill their staff members, then they will learn
...

We should try and kill their staff members, then they will learn

 – About 7 months ago.

f%@ken hate DHL. ...

f%@ken hate DHL.

 – About 7 months ago.

two experiences,
1. Express delivery from EU to EU
due to the Urgency, the counter suggested me to use express even though it is far more expensive, it supposed to arrive latest the next...

two experiences,
1. Express delivery from EU to EU
due to the Urgency, the counter suggested me to use express even though it is far more expensive, it supposed to arrive latest the next 2 days. BOOM, 2 days after, the Pakete has crossed half of the planet and arrived in Asia. had called the customer service over and over to check on the status, eventually it arrived after another week.

2. Pakete delivery from EU to EU
the receiver address is office, it was delivered on a Friday evening 7pm, the office was empty. so the DHL stopped to deliver but put in a Packstation without informing which Packstation and when it's ok to pick up. i had to call them over and over again. eventually the receiver got informed. he went 3 times to the appointed Packstation, the Pakete is NOT there! again had to call the customer service, and they told me there is NOTHING THEY COULD DO! until now still don't know where is the Pakete. and i could only apply for a check after 14 working day…


i am wondering how can a company with this low Efficiency and s****to hell customer service survive.

 – About 7 months ago.

DHL shipped my packacge at light speed to the border as soon as it hit border it went to turtle speed now i got 5 more days to wait
...

DHL shipped my packacge at light speed to the border as soon as it hit border it went to turtle speed now i got 5 more days to wait

 – About 7 months ago.

Wednesday, October 10, 2018. 08:20 am CET. Switzerland. Canton Vaud. Direction Vevey. Highway A9. Autoroute du Léman.(Lauvaux)

DHL Yellow Vans (2) Construction area - 80 km / hour. ...

Wednesday, October 10, 2018. 08:20 am CET. Switzerland. Canton Vaud. Direction Vevey. Highway A9. Autoroute du Léman.(Lauvaux)

DHL Yellow Vans (2) Construction area - 80 km / hour. Two lanes. Vans traveling at least at 100km /hr in left-hand narrow lane. Van #1: VD 161 168.

Honestly, The question: Why?

A danger to themselves and everyone else on the road, including the construction worker pedestrians. Is it the DHL management that is dictating to it's drivers to drive dangerously and in disregard to local law? They are not achieving their ON DEMAND delivery times in this area anyway. So why are they placing their safety and that of
everyone around them at risk?

Is this a game for the drivers to see how fast they can possibly go, or again, is it DHL CH management that is the catalyst behind their reckless piloting of these oversized vans?

 – About 7 months ago.

I had a package being delivered by DHL. They called me because they could not found my house in their GPS. Now, my house is 25 years old and located in a modern subdivision. I get packages by USPS,...

I had a package being delivered by DHL. They called me because they could not found my house in their GPS. Now, my house is 25 years old and located in a modern subdivision. I get packages by USPS, UPS, and Fedex weekly without any problems at all. Yet, DHL could not find it. And they were days late already. I cringe anytime I see someone shipping with DHL. They are the absolute worst in the shipping business.

 – About 8 months ago.

Do not provide a phone number. Even in 2018, they do not deliver or accept phone calls outside of Mon-Fri 9am - 5pm. Co-incidentally, like 90% of the population, that is when I am at work....

Do not provide a phone number. Even in 2018, they do not deliver or accept phone calls outside of Mon-Fri 9am - 5pm. Co-incidentally, like 90% of the population, that is when I am at work.

 – About 8 months ago.

DHL. Deliveries. Horrible. Livraisons.

To boost the DHL stock, they should buy the outsourced lost baggage counters from the airlines. It would be an easy integration; same level of...

DHL. Deliveries. Horrible. Livraisons.

To boost the DHL stock, they should buy the outsourced lost baggage counters from the airlines. It would be an easy integration; same level of service, same level of results, completely interchangable skill sets. Hopefully DHL will never have drone delivery. Help us all.

 – About 8 months ago.

They tried delivering twice around noon. Of course noone is at home, come on. But all - and I mean ALL - delivery companies I've used in London so far offer an option of having your parcel...

They tried delivering twice around noon. Of course noone is at home, come on. But all - and I mean ALL - delivery companies I've used in London so far offer an option of having your parcel delivered to a Collection point: be it a corner store, a post office or a locker type thing. DHL want me to travel to Enfield to pick up my parcel. Yes, to freaking Enfield: a 26 km journey both ways to pick up a stupid parcel. I didn't think these things still happen but here we go. Like, get on with the times guys and develop a network of Collection points across London. I've no idea why Apple still use you for their deliveries but I hope they'll stop and you'll go down. Ridiculous.

 – About 8 months ago.

VAUD SWITZERLAND. DHL "ON DEMAND" Product offers recipient to receive their package on the day and 90 minute window they submit up to 1-day prior. In actuality "ON DEMAND" is a kin...

VAUD SWITZERLAND. DHL "ON DEMAND" Product offers recipient to receive their package on the day and 90 minute window they submit up to 1-day prior. In actuality "ON DEMAND" is a kin to the advertisement stating: "You may already have won up to 10 top prizes!"
In three test cases of DHL CH's "ON DEMAND" product, DHL did delivery on the day requested! Congratulations DHL! However on all three deliveries, they missed the 90 minute window by at least....90 minutes.
This begs the question...why offer "ON DEMAND" when in actuality a frustrated driver shows up stating: "Not possible!" while running back to their van to retrieve a big red sticker to add to the package stating "Not possilbe!" and then racing off haphazardly.
To MEX who posted in late September...You are right. I hear you. You time is just as valuable as DHL's, where ever in the world DHL is located.
In fairness to the VAUD marketplace, FEDEX has been 5 for 5 for me in the past year. Fairness again...FEDEX doesn't have "ON DEMAND" scheduling, but does notify of morning or afternoon delivery a day prior.
Disclaimer: I don't work for FEDEX or own stock in this company. Ditto for DHL.

 – About 8 months ago.

Paid for 1-2 day and the supplier uses delivery DHL express - the current estimate from DHL is 7 days, the item has already transited three countries actually going away from where I am living - what...

Paid for 1-2 day and the supplier uses delivery DHL express - the current estimate from DHL is 7 days, the item has already transited three countries actually going away from where I am living - what a ******ing shambles!!!

 – About 8 months ago.

Charged Custom Tax & VAT even though a valid TOR number was provided. Now I have to waste time applying to HMRC to recover costs....

Charged Custom Tax & VAT even though a valid TOR number was provided. Now I have to waste time applying to HMRC to recover costs.

 – About 8 months ago.

I usually don't mind packages taking a little longer than what they originally state when buying online. What makes me angry are lying messengers! DHL claims it tried to deliver my package...

I usually don't mind packages taking a little longer than what they originally state when buying online. What makes me angry are lying messengers! DHL claims it tried to deliver my package yesterday at 7pm and that's a load of crap! I was here the entire day (because the app said -expected delivery today before 8pm-)

 – About 8 months ago.

I will echo what everyone else has said. I’ve been waiting on a package that has gone through customs three times now in Cincinnati. I’ve spoken to several people there and they all gave me a...

I will echo what everyone else has said. I’ve been waiting on a package that has gone through customs three times now in Cincinnati. I’ve spoken to several people there and they all gave me a different story. I don’t understand how businesses like this don’t go bankrupt.

 – About 8 months ago.

VAUD, SWITZERLAND.

AUTO ROUTE A9. DIRECTION MONTREUX FROM CRISSIER.

DHL VANS.

JUNE - SEPTEMBER 2018

DHL VANS COME UP VIA GENEVA BETWEEN 07H00 -...

VAUD, SWITZERLAND.

AUTO ROUTE A9. DIRECTION MONTREUX FROM CRISSIER.

DHL VANS.

JUNE - SEPTEMBER 2018

DHL VANS COME UP VIA GENEVA BETWEEN 07H00 - 10H00.

Typically there are 3 - 4 yellow vans exceeding the speed limit in the left-hand lane, each about a meter apart from the others. When preparing to exit, they cut over two lanes of traffic exceedingly fast without regard for fellow drivers, without signaling, extremely close to other vehicles.

In July in Zurich, two vans parked illegally end to end, blocked an entrance to a major hotel. Traffic grid-locked in both directions of secondary road.

Despite their rapid speed on 3 occasions, they have missed drop-off times scheduled via the DHL Product - "ON Demand Delivery" by at least 90 minutes of pre-defined DHL windows of 90 minutes.

Who is responsible for the DHL delivery trucks in Vaud and Zurich? Who is responsible for the scheduling in these two areas?

It was recently reported that DHL just won a major contract for all of Switzerland. Who is concerned for the safety of these Swiss roads while DHL vans illegally travel as if they are presidential motorcades?

It's also pretty sad that there is a site with this name, and with this many comments. To the site owners, thank you for giving me a right to post my comments.

 – About 8 months ago.

VAUD, SWITZERLAND.

Call +41 44 551 0050, The local Swiss DHL customer service number. A sample of 5 calls on Th27Sep18 from 15h00 - 15h06.

After the call picks up, choose...

VAUD, SWITZERLAND.

Call +41 44 551 0050, The local Swiss DHL customer service number. A sample of 5 calls on Th27Sep18 from 15h00 - 15h06.

After the call picks up, choose option 1 and then 1.

Call 5. Answered. Open line. Bonjour is answered with dead air on an open line. Customer terminates call after 7m21s.

Call 4. Answered and promptly hung up.

Call 3. Answered. Open Line Dead air. Customer terminated call after 2 min.

Call 2. Answered. promptly hung up.

Call 1. Answered. Dead air. Customer terminated call after 45 sec.

 – About 8 months ago.

Sheduled to be delivered on 9/20, arrived in New York on time, it is 9/26 and 4 phone calls later and still nothing. Every time I speak to them I am assured it will be delivered the next business day...

Sheduled to be delivered on 9/20, arrived in New York on time, it is 9/26 and 4 phone calls later and still nothing. Every time I speak to them I am assured it will be delivered the next business day and of course it doesn't ....and of course it is critical equipment that I really need...DHL SUCKS!

 – About 8 months ago.

Still didn't receive my order, which is so critical to my job.

Please don't rely on DHL and use it only for luxuries....

Still didn't receive my order, which is so critical to my job.

Please don't rely on DHL and use it only for luxuries.

 – About 8 months ago.

Where do I begin???
--Their online format IT is horrible and you have to fill out so much information -- ending up having to do it over many times.
-- There is no form for personal items...

Where do I begin???
--Their online format IT is horrible and you have to fill out so much information -- ending up having to do it over many times.
-- There is no form for personal items and you need code#s for every type of item -- they are for commodities and not for personal items. None of the codes provided worked at all.
-- I was on the phone with customer service for 2 entire days and nobody had a clue. If my courier driver hadn't been a great guy, I'd still be trying to get my order of 18 boxes together.
-- They force you to use Express service for personal items and although they sent it by plane, it has been sitting in Mexico City for 5 days! I have been emailing and trying to call customer service but get no information despite sitting on hold for 20 minutes.
-- I still have no idea how much my shipment fee will be and when and if I will receive my packages.
-- The DHL agent assigned to me is now asking for my passport and plane tickets which is highly suspicious. If this was standard information that they ask for, why wasn't it requested when making the order? Why did they wait for it to sit in Mexico City for 5 days?

Insane!

 – About 8 months ago.

In HK and dhl delivered twice, one from my home country and another from Amazon.com. Both times dhl gives me a text that the package will arrive 'by the end of the day' when some unknown...

In HK and dhl delivered twice, one from my home country and another from Amazon.com. Both times dhl gives me a text that the package will arrive 'by the end of the day' when some unknown number calls me out of nowhere 'DHL hurry up' WHAT THE f%@k IM IN A LECTURE YOU f%@kING PRICK AT LEAST GIVE A TEXT BEFORE THAT YOU ARE ARRIVING SOON. When i ask to just leave it with the guard he says the guard can't accept it and tells me to hurry up. Now, my experience with the HK service force has been utter shit before this. From cranky waiters to snob hotel concierge (yes even them!), I really don't expect any form of class, manners, courtesy or respect. BUT DHL TAKES THE f%@kING CAKE ON JUST HOW TERRIBLE HK SERVICE IS. SO WILL YOU PLEASE HURRY UP AND DIG YOURSELF A HOLE BECAUSE YOU BELONG IN IT. DON'T THINK JUST BECAUSE THERE'S A LOT OF YOU MEANS YOU CAN DO WHATEVER THE f%@k YOU WANT

 – About 8 months ago.

Ordered a laptop that I really need for work, "5-9 business days", it is 20 days so far, I just want to receive my laptop now I can't afford to lose $2000.

I contacted them...

Ordered a laptop that I really need for work, "5-9 business days", it is 20 days so far, I just want to receive my laptop now I can't afford to lose $2000.

I contacted them thru 3 channels, and the shipper did too, still no response.

 – About 8 months ago.

tracking started in the US 28th of August, the day i ordered the product. expected arrival was first week of september. its the 18th of september, the tracking info is still the same as on 28th of...

tracking started in the US 28th of August, the day i ordered the product. expected arrival was first week of september. its the 18th of september, the tracking info is still the same as on 28th of august. what an unbelievable fail...

 – About 8 months ago.

Update. No medicine yet.
India > USA > Canada > Tahiti > new zealand > tahiti > New Zealand > Hong Kong...

Update. No medicine yet.
India > USA > Canada > Tahiti > new zealand > tahiti > New Zealand > Hong Kong

 – About 8 months ago.

India > USA > Canada > Tahiti > new zealand > tahiti
25 days and yet not available at destination.
MEDICINE !!
Actual destination Canada
They asked me to pay customs duty...

India > USA > Canada > Tahiti > new zealand > tahiti
25 days and yet not available at destination.
MEDICINE !!
Actual destination Canada
They asked me to pay customs duty amount to avoid delays and still awaiting !!
Every day a SPECIALIST sends me email on package. "The flight was cancelled. Have a good day !"

 – About 8 months ago.

I cannot agree more. I've had a package stuck in Ohio since Sept 8th and it's now the 13th. I called customer service yesterday and received the records "due to high call volume blah...

I cannot agree more. I've had a package stuck in Ohio since Sept 8th and it's now the 13th. I called customer service yesterday and received the records "due to high call volume blah blah blah". I was given the option to stay on the line or receive a call back in the order it was received. I chose to receive the callback. Needless to say, I never received a call. I will take the time to ask if a seller on EBay or anywhere else is using DHL in the future. If so, I'm not buying. DHL truly is terrible.

 – About 8 months ago.

Ordered headphones from California and I live in Western New York, the eBay posting said GUARANTEED by September 12th. It's the 12th and they're been stuck in f%@king Ohio for 37 hours. More...

Ordered headphones from California and I live in Western New York, the eBay posting said GUARANTEED by September 12th. It's the 12th and they're been stuck in f%@king Ohio for 37 hours. More like you're guaranteed at least a week till you can expect to get your item. I get shit from Hong Kong faster.

 – About 8 months ago.

DHL is the worst company I've ever dealt with.
They brought two packages to Argentina and abandoned them saying they lacked invoices. Sender demonstrated otherwise, to no avail. DHL...

DHL is the worst company I've ever dealt with.
They brought two packages to Argentina and abandoned them saying they lacked invoices. Sender demonstrated otherwise, to no avail. DHL Argentina wasn't budging after a month of calling and emailing. Put both packages for return. Done after 8 months. In the meantime, sender went bankrupt and closed in June. Tried many times to update the return address. Refused. Packages returned to original address, which is a DHL SC warehouse. Since sender left the facility in June and packages returned in August, packages should have been rejected. No, they were received by DHL SC personnel. But they refuse to reroute the packages, even after bankrupt sender asked specifically to do so. Both packages may now be lost forever. USD 500 in goods.

 – About 8 months ago.

Wow, I thought UPS and Fedex were bad, now find that DHL takes top prize for both incompetence in stated delivery and customer service. These guy are so bad the recommend contacting your vendor...

Wow, I thought UPS and Fedex were bad, now find that DHL takes top prize for both incompetence in stated delivery and customer service. These guy are so bad the recommend contacting your vendor rather than their customer service. Pathetic.

 – About 8 months ago.

I'm too angry to even describe the details of the shit they have caused me.
Absolutely everything, from the top all the way to the bottom, is pathetic about this company.
I cannot...

I'm too angry to even describe the details of the shit they have caused me.
Absolutely everything, from the top all the way to the bottom, is pathetic about this company.
I cannot believe that they are still a viable company, why do manufacturers and services still use them?!?!?!?!?

 – About 8 months ago.

Tracking my package via the site. It arrives in my area. I get a text message saying it will be delivered upon receipt of payment. Okay, I go online and try to pay "cannot find the waybill you...

Tracking my package via the site. It arrives in my area. I get a text message saying it will be delivered upon receipt of payment. Okay, I go online and try to pay "cannot find the waybill you entered, please contact customer service". I contact customer service by email because I don't have time to wait on the phone. I get an email saying they will look into it and reply. A day goes by, no response. I call customer support myself. They tell me I need to pay duties and transfer me to automated telephone payment system. I enter my waybill. "waybill not found"........................................... wtf dhl

 – About 9 months ago.

They have literally never delivered anything on the right time or day ...

They have literally never delivered anything on the right time or day

 – About 9 months ago.

On a Wednesday ordered a tool from UK Amazon with priority shipping extra $$, Left UK about 10 PM the next day, Thursday.

Arrived in Cincinnati Ohio about 1:30 AM Friday, cleared customs...

On a Wednesday ordered a tool from UK Amazon with priority shipping extra $$, Left UK about 10 PM the next day, Thursday.

Arrived in Cincinnati Ohio about 1:30 AM Friday, cleared customs and processed thru hub about 3 AM.

Get an email package to arrive by end of day Friday. (Msg copy - Estimated Delivery Date: 2018-08-24 23:59:00) Waited all day no package so log into DHL tracking to discover item on hold since 10:30 AM for technical issues!

24 hours later log on again (their system failed to email me with delivery exceptions) to see it was processed thru hub but the notation about technical issue was erased from previous log entry.

Pretty damn suspicious if you ask me. Granted the package delivery date was initially the following Monday but I rearranged my schedule to be here Friday to accept package.

 – About 9 months ago.

They are beyond pathetic. You can't catch the driver and he doesn't follow instructions. I will wait outside for him next time, little twerp!...

They are beyond pathetic. You can't catch the driver and he doesn't follow instructions. I will wait outside for him next time, little twerp!

 – About 9 months ago.

Worst company I've ever had to deal with. Customer service lied to me, and when I found out about it and e-mailed them to ask what was going on they didn't respond. I let them know I was...

Worst company I've ever had to deal with. Customer service lied to me, and when I found out about it and e-mailed them to ask what was going on they didn't respond. I let them know I was refusing delivery on my overseas order (back when the package was still on the other side of the Atlantic!) and they told me that the package would be returned to the seller - then a few weeks later they delivered the package to my house anyway. I refused delivery again on their first attempt, but on the second the delivery person just threw the package at me and got back in the car and left. In the end I had to return the package myself...although knowing DHL they probably would've f%@ked that up too.
Also:
- no real time frame given for delivery time; they messaged me at 7 AM that the package would be delivered that day until "end of day" - thanks a bunch, that's real convenient when you have stuff to do and can't sit around all day waiting for a package you don't even want
- their "On Demand" services are bullshit; I tried to change the delivery address to a pickup point when I found out they were going to deliver the package anyway, and it had no effect whatsoever
- they're great at keeping you in the dark; if you ever want to know what's going on you have to ask and even then you may not get the information you want

 – About 9 months ago.

Waiting 3 weeks for a package from California to Maryland. The package sat in West VA for 3 days. I could of drove there and back in 12 hours. DHL SUCKS!!!...

Waiting 3 weeks for a package from California to Maryland. The package sat in West VA for 3 days. I could of drove there and back in 12 hours. DHL SUCKS!!!

 – About 9 months ago.

They lie to their customers just to get them off the phone. If you ask to speak to a manager (FYI, they're isn't one) you'll get hung up on. Wheb they make a mistake they lie and say it...

They lie to their customers just to get them off the phone. If you ask to speak to a manager (FYI, they're isn't one) you'll get hung up on. Wheb they make a mistake they lie and say it never happened or blame you or a technical issue. It's been 2 weeks since a failed delivery and even after I told them not to send my package back they did. I've been calling them every. Single. Day. Each time in told Itll be delivered tomorrow. Last week (the day after I made them promise not to send my package back) I called to ask why my package was moving out of my hometown they erased and turned off tracking notifications. I called today and the customer service reps let it slip that it wasn't in my city. Apparently every time they've told me that the facility in my city 'wasn't responding' to their messages but they'll 'send out a delivery request' what they really meant was get off the phone.

 – About 9 months ago.

DHL really sucks!!!
Tried to change delivery on their shitty webpage => did not work
Send a contact message from their contact form => no answer
Tried the hotline => could not find...

DHL really sucks!!!
Tried to change delivery on their shitty webpage => did not work
Send a contact message from their contact form => no answer
Tried the hotline => could not find packet
finally talked to a human, gave her the packet number again => did not find it, and told me afterwards, they have "technical problems"

DHL really sucks a lot...

 – About 9 months ago.

Working from home so I don’t miss my package. They left a note but didn’t even knock. Now I have to drive 45 minutes to pick it up. ...

Working from home so I don’t miss my package. They left a note but didn’t even knock. Now I have to drive 45 minutes to pick it up.

 – About 9 months ago.

Working from home today to be able to retrieve the packet from DHL and they doesn't even nock the door before leaving and saying I'm not at home. Called them and the only solution is to go get...

Working from home today to be able to retrieve the packet from DHL and they doesn't even nock the door before leaving and saying I'm not at home. Called them and the only solution is to go get it myself tomorrow. Such a f%@king amateur company. I hope Apple will stop using them.

 – About 9 months ago.

Stupid people and Stupid company.
I get regular posts and mails. DHL packet was expected to be delivered today. My friend sends my master thesis to me (Very important as it's my 1-year...

Stupid people and Stupid company.
I get regular posts and mails. DHL packet was expected to be delivered today. My friend sends my master thesis to me (Very important as it's my 1-year work). Tracking it today it says the post has been sent back to the originator. Why?????
No name on doorbell and mailbox. Then how do I get all other mails???? Why don't just drop a postcard on the address saying collect the parcel from the closest DHL office?

Second time this is happening to me. I guess people just do not want to deliver mails on a hot sunny day. Please go to hell. I really hate you. I wasted time, money and energy.

 – About 9 months ago.

DHL needs to revamp CA delivery system they really do suck...

DHL needs to revamp CA delivery system they really do suck

 – About 10 months ago.

its so f%@king annoying ive waited 10 days for a package that was supported to be delivered in 1-2 days that was a month ago and I still haven't gotten my package... ...

its so f%@king annoying ive waited 10 days for a package that was supported to be delivered in 1-2 days that was a month ago and I still haven't gotten my package...

 – About 10 months ago.

even in the Netherlands DHL sucks BIGtime.. lots of complains and no service at all..and most of all..no deliveries after payment. ;-(...

even in the Netherlands DHL sucks BIGtime.. lots of complains and no service at all..and most of all..no deliveries after payment. ;-(

 – About 10 months ago.

If somebody is interested in class action lawsuit, pls. let me know. ...

If somebody is interested in class action lawsuit, pls. let me know.

 – About 10 months ago.

Hello! Lovely! I just checked godaddy to see if the DHL Sucks domain was available and I found out someone else had beaten me to securing this site. Thank you for saving me the hassle. DHL really...

Hello! Lovely! I just checked godaddy to see if the DHL Sucks domain was available and I found out someone else had beaten me to securing this site. Thank you for saving me the hassle. DHL really sucks.
4 months ago, I asked my elderly parent to send me private printed matter. DHL has an embedded US Customs and Border Protection officer at each location "of interest" (i.e., countries we disagree with) and the agents' job is to flag mail from people they profile as being "of interest". This is according to the DHL agent we spoke to.
My mail was supposed to go from South America to Japan. It ended up being "detained" by US customs (extraterritoriality anyone?) and then "released back to DHL".
DHL now has lost the package and is unable to respond to my queries. One hapless DHL employee in JPN by the name of Suenaga something keeps reminding me that he is not the "right person" to speak to but aside from him, no one else at DHL seems to give a fig about the lost package. Again, this saga has been going on for 4 months now with no responses from anybody at DHL.
In addition to loss of privacy, I keep wondering why the schizos at US BCP are interested in my envelope. Why did DHL subject my mail to US customs? Really, DHL sucks not only because of their customer service standards but because they are scum bags and the lowest echelons in the homo line of proto humans. So is CBP. It is below me to use foul language and let alone in a public platform such as this one but really, if I had a chance to yell at the (insert your favorite adjective) DHL CEO in German it would sound like one of those You Tube Hitler is mad videos.

 – About 10 months ago.

DHL sucks....package not delivered on time per web site and no updates! Do not use......

DHL sucks....package not delivered on time per web site and no updates! Do not use...

 – About 10 months ago.

The worst carrier company ever...
Every time I have something that I buy on Amazon but they choose to deliver through DHL I don't get the parcel. They say I'm not home, when obviously I...

The worst carrier company ever...
Every time I have something that I buy on Amazon but they choose to deliver through DHL I don't get the parcel. They say I'm not home, when obviously I am, and leave no note on the mail box so I have to go to the website and figure it out why I didn't get it.
Customer service is the same as inexistent

 – About 10 months ago.

What an ass backward company. Why does anyone ship through them!!!!!...

What an ass backward company. Why does anyone ship through them!!!!!

 – About 10 months ago.

I bought from a decent seller on ebay who got the package right out of California via DHL . on June 16 and it made it all the way to Westborough Mass where it was "tendered to shipping partner...

I bought from a decent seller on ebay who got the package right out of California via DHL . on June 16 and it made it all the way to Westborough Mass where it was "tendered to shipping partner " and hasnt moved since ..package was supposed to be here today June 20 2018 . and hasnt even left Massachusetts . since it got there around 1 am of the 18th it was "tendered" to shipping partner and nothing since . ...USPS . cant find it either its true . DHL is a horrid service

 – About 10 months ago.

I can't believe the amount of time and wasted effort I have had to spend trying to secure a delivery. . They say we have "refused" delivery when they haven't even attempted (and they...

I can't believe the amount of time and wasted effort I have had to spend trying to secure a delivery. . They say we have "refused" delivery when they haven't even attempted (and they say twice, just couldn't find it). Brutal system. I will avoid at all costs in the future and go with any of the others which seem to cause no grief.

 – About 10 months ago.

I for one remember the worst delivery company in the world used to go by the name Airborne and remember how they stole my IBM laptop as driver out of state delivered it to a friend.Took months before...

I for one remember the worst delivery company in the world used to go by the name Airborne and remember how they stole my IBM laptop as driver out of state delivered it to a friend.Took months before IBM had to replace stolen item. Airborne went out of business in the USA in name only as they became DHL and I've complained to eBay about vendors that use DHL to supposedly deliver via the USPS as for over one week item has not moved from the DHL facility where it sits. DHL SUCKS as they will not respond to e-mails or telephone calls as item that was supposedly scheduled for delivery 5 days ago has never been released to the USPS ! So I'm waiting on eBay for a refund and blame them for allowing sellers to lie and say delivery via USPS when DHL picks up and loses item with no response !

 – About 10 months ago.

Ordered from iHerb on June 21st. Package was sent from USA, coming to New Zealand. Estimated delivery June 25 - 28. Arrived in NZ June 29 (already late), then NOTHING. Tracking is no longer...

Ordered from iHerb on June 21st. Package was sent from USA, coming to New Zealand. Estimated delivery June 25 - 28. Arrived in NZ June 29 (already late), then NOTHING. Tracking is no longer available. The package is a few hours drive from my location., but now almost 3 weeks later it still has not arrived. I ordered a separate package on July 5 on iHerb and chose Fastway Couriers like I usually do, and it arrived July 11. Shipped from the same location, and very similar postage costs. I think maybe DHL was sliiightly ($1 - $2) cheaper on the occasion I chose it, but I am NEVER choosing DHL again. Dagnammit. Wtf are they up to?

 – About 10 months ago.

Shipping within the US? Nuts! I’d rather drive down to where my package has been sitting for a week and a half, 460 miles away!...

Shipping within the US? Nuts! I’d rather drive down to where my package has been sitting for a week and a half, 460 miles away!

 – About 11 months ago.

ordered something april 4th. it was shipped through DHL, I had no control over that or else i would have said HELL NO. And i would have been right in saying that as it is now july 2nd and I have no...

ordered something april 4th. it was shipped through DHL, I had no control over that or else i would have said HELL NO. And i would have been right in saying that as it is now july 2nd and I have no product. It is also unnecessarily difficult to track the packages as not all branches of their site even recognize their own tracking number. Tracking stopped april 10th ns there have been no furher updates but of course I didn’t know that until now because it was so difficult to even get the tracking information in the first place. I think they lost my package. I HATE DHL

 – About 11 months ago.

DHL (Israel local brunch) sucks,not polite and distasteful....

DHL (Israel local brunch) sucks,not polite and distasteful.

 – About 11 months ago.

2018-06-28
15:16:41
PROCESSED AT TRANSIT FACILITY,IPZ Frankfurt, DE
2018-06-22
22:26:23
SCANNED INTO SACK/CONTAINER,Shanghai, CN
2018-06-22
21:42:23

2018-06-28
15:16:41
PROCESSED AT TRANSIT FACILITY,IPZ Frankfurt, DE
2018-06-22
22:26:23
SCANNED INTO SACK/CONTAINER,Shanghai, CN
2018-06-22
21:42:23
PROCESSING COMPLETED AT ORIGIN,Shanghai, CN
2018-06-22
21:42:23
SCANNED INTO SACK/CONTAINER,Shanghai, CN
2018-06-22
18:40:04
PROCESSED AT EXPORT FACILITY,Deutsche Post Shanghai, CN
2018-06-22
15:53:58
CLOSE BAG,Shanghai, CN
2018-06-22
15:53:55
CLOSE BAG,Shanghai, CN
2018-06-22
15:52:31
PROCESSED,Shanghai, CN
2018-06-22
13:20:06
ARRIVAL AT DHL ECOMMERCE DISTRIBUTION CENTER,Shanghai, CN
2018-06-22
10:40:04
PROCESSED AT EXPORT FACILITY,Kein Standort, DE




soo it was on the 19 in china , on the 22 when back to china , and on the 28 back to germany , never when to europe but i'm sure it don't take 3 days or 6 days for a plane to go from germany to china, when it's 28 hours from canada to china . guess i will get my stuff only in 2 week from now, Dumb Haul Liner

 – About 11 months ago.

San Diego, package delivered to post office in Germany may 7th. Today is June 28th and it has not left Germany yet. Is there a worse shipping company in the world?...

San Diego, package delivered to post office in Germany may 7th. Today is June 28th and it has not left Germany yet. Is there a worse shipping company in the world?

 – About 11 months ago.

My wife was receiving a delivery, because I had to be at work. She is around 50 and the courier was at his twenties and he managed to make her cry. Not like shed a few tears, but she was really...

My wife was receiving a delivery, because I had to be at work. She is around 50 and the courier was at his twenties and he managed to make her cry. Not like shed a few tears, but she was really sobbing by the end. Make no mistake, my wife has iron self-control, and you should strain your resources of rudeness and create really imaginative insults to make her cry.

All this happened because this youngster did not want to help her to get a huge fridge up to the 5th floor (even when she offered to pay for it). Then she had to go upstairs to get some tissues, while she was absent he took the fridge back and rode away. Later when we finally get hold of our long-suffering fridge (ordering delivery by another company), it was damaged, quite severely and there was also an insolent note on the box from the courier. We tried to make a complaint, but it didn't work, because obviously DHL does not give a flying f%@k about such things as customer's opinion and I'm not even talking about satisfaction with their services here.

I got a strong feeling that DHL couriers, as well as other workers, think that they can do whatever they want to their clients and not be punished for it. And overall I think it IS true.

 – About 1 Year ago.

Ordered a small part (4 oz) from eVILbay on Monday morning, the item was in Texas. Now it is Thursday evening and the item is still in Texas. Found out DHL is the courier. What a bunch of morons. Four...

Ordered a small part (4 oz) from eVILbay on Monday morning, the item was in Texas. Now it is Thursday evening and the item is still in Texas. Found out DHL is the courier. What a bunch of morons. Four days gone and it is still in Texas. Hell, they could have strapped it to a flaming shit bird and it would have made it out of the state by now. I will never do business again with any company that uses those DHL losers. Rant mode off for now, will continue with the CS (poultry-feces) sellers in the morning.

 – About 1 Year ago.

They don´t answer emails if they muck something up. Furthermore their customs department issues invoices about customs fees and levies without displaying the value of your imported goods. Value of...

They don´t answer emails if they muck something up. Furthermore their customs department issues invoices about customs fees and levies without displaying the value of your imported goods. Value of my Import was 1000 NZ $ (2x Flame retardant overalls from UK) and the Tax+ their fees which I received from their Customs brokers were the same amount to pay. What 100% surcharge?! Which drugs to you guys take? And if you want to pay with a credit card they charge you additional fees. WTF! is wrong with this dumb German company?

 – About 1 Year ago.

My packages were stuck in the customs, and they took zero responsibility or didn't help to release them. Not even notifying me.
They mayhave DHL on their shirts, but it is just crap.

My packages were stuck in the customs, and they took zero responsibility or didn't help to release them. Not even notifying me.
They mayhave DHL on their shirts, but it is just crap.
Horrible service.
Called Germnay, no one person undestands english.

 – About 1 Year ago.

did not ring not try to deliver package today - 62lbs (25kg) so i understand deliverer did not want to climb 3 flights of stairs..
so simply lie and say i was not home.
thing is - i was...

did not ring not try to deliver package today - 62lbs (25kg) so i understand deliverer did not want to climb 3 flights of stairs..
so simply lie and say i was not home.
thing is - i was home and here and no one rang my bell .. so the dhl is an absolute lie.

what a crap service - makes me yearn for the ease of us lawsuit possibility — not that suing over everything is so great, but consumers in germany have no recourse when dealing with big crap companies

 – About 1 Year ago.

My package went through customs in Cincinnati Wednesday then processed and sent to Atlanta Thursday. Excellent, it'll be available Friday for pickup like I scheduled. With my package an hour from...

My package went through customs in Cincinnati Wednesday then processed and sent to Atlanta Thursday. Excellent, it'll be available Friday for pickup like I scheduled. With my package an hour from my home they sent it...to Cincinnati.

f%@k this company.

 – About 1 Year ago.

I hate the German post system. There are certainly some decent, helpful individuals involved but there also seems to be a significant amount of institutional, systemic failure involving...

I hate the German post system. There are certainly some decent, helpful individuals involved but there also seems to be a significant amount of institutional, systemic failure involving sub-contracting to people who don't give a damn. There is also a significant amount of theft. More than half of parcels that we send or 'receive' to or within Germany do not arrive. They just disappear. Contractors do not bother to open apartment complex courtyard doors, which would reveal to them that a dozen people live there, all with postboxes.Or maybe they just pocket the items, I don't know. Thanks for this website.

 – About 1 Year ago.

They just lost my package that is they delivered it to a neighbor who took it. I tried multiple times to have the RIGHT address and they confirmed the address was right however they said they went to...

They just lost my package that is they delivered it to a neighbor who took it. I tried multiple times to have the RIGHT address and they confirmed the address was right however they said they went to the house and knocked (it was not my house) to get the package back.

here is the response

I do see that we have already researched this for you and it was concluded that your shipment was delivered. We sent our driver back to the location and the person who answered the door would not return the shipment

Meaning that we misdeliverd your package tried to get it back and now I have nothing I can do and the SHIPPER needs to try to resolve. What a mess for a multi million/billion $ company you would think they could just write off the loss for taxes and resolve this matter.

 – About 1 Year ago.

Don't be surprised! DHL is the main German shipping company. Customer rights have never existed in Germany and never will.

Frustrating as f%@k! Why would you use a German company in...

Don't be surprised! DHL is the main German shipping company. Customer rights have never existed in Germany and never will.

Frustrating as f%@k! Why would you use a German company in service field anyway?? Go ahead and enjoy UPS

 – About 1 Year ago.

My package is literally 30 minutes away from my house when I ordered it, 4 DAYS AGO. Its been sitting in the DHL facility for 2 days taking up dust. How hard could it be to pick it up and just send it...

My package is literally 30 minutes away from my house when I ordered it, 4 DAYS AGO. Its been sitting in the DHL facility for 2 days taking up dust. How hard could it be to pick it up and just send it the goddamn package? Lazy asses

 – About 1 Year ago.

DHL should leave the delivery business to the big boys! Try to get any information and you get an auto reply which does not answer my question. Terrible tracking system in place. Give me FedEx, UPS or...

DHL should leave the delivery business to the big boys! Try to get any information and you get an auto reply which does not answer my question. Terrible tracking system in place. Give me FedEx, UPS or USPS any day. The next time a place an order and they use DHL I will cancel my order.
Littlejohn
Idaho

 – About 1 Year ago.

Great delivery service, that will only deliver your package during week days (while I'm at work) which will not give any local pickup options, but instead the opportunity to travel (in my case 60...

Great delivery service, that will only deliver your package during week days (while I'm at work) which will not give any local pickup options, but instead the opportunity to travel (in my case 60 miles) to pick up your own package (so why pay for bloody delivery)

Every other service I'm aware of seems to do saturday delivery, or local pickup collection (most do both) so why can't DHL offer something at least comparable?

Every time I wind up getting stuck with them as the delivery company, I wind up contacting the seller telling them to cancel the order.

 – About 1 Year ago.

I needed a parcel picked up for a return. They called the day before to confirm door, number of items, etc. I gave all the information to the agent.

Today the driver calls me, he's...

I needed a parcel picked up for a return. They called the day before to confirm door, number of items, etc. I gave all the information to the agent.

Today the driver calls me, he's been knocking at the wrong door, no idea the # of items for pickup, no clue of any of the details I provided over the phone. Why even pay the customer service agent, what is their purpose?!

 – About 1 Year ago.

DHL complete Tw*ts...parcel goes from Exeter to East Midlands then back to Bristol only to be too late to then be delivered to mid Wales...the most useless bunch for national deliveries. And don't...

DHL complete Tw*ts...parcel goes from Exeter to East Midlands then back to Bristol only to be too late to then be delivered to mid Wales...the most useless bunch for national deliveries. And don't don't get me started on their international delivery service. And WTF does 'Scheduled for delivery' mean - is it out for delivery or are you just thinking about it!.

 – About 1 Year ago.

Guy arrived with my package, called me and I told him I could be home in 10 minutes. He said "Nope too long. I'll come back tomorrow." Okay, next day happens, he comes back but at some...

Guy arrived with my package, called me and I told him I could be home in 10 minutes. He said "Nope too long. I'll come back tomorrow." Okay, next day happens, he comes back but at some random time not even close to the previous. He hangs up before I can even answer the phone.

I instead switch to pick it up from the lockers, it's now a week since I was supposed to receive it. I work a 9-5 job. The lockers are closed on weekends, holidays, and are only open from 10am-5pm. Seriously?!?!?

 – About 1 Year ago.

I don't know how DHL stays in business. Any time I order something from eBay and the seller uses them, my package get shipped all over the place and what should be a 3 to 5 day delivery turns into...

I don't know how DHL stays in business. Any time I order something from eBay and the seller uses them, my package get shipped all over the place and what should be a 3 to 5 day delivery turns into a 2 week delivery. I will not order any more items that will be shipped via DHL ever again. Is it possible to file a class action lawsuit for shitty service????

 – About 1 Year ago.

DHL tracking says failed delivery, recepient not at home. I am home, we also have someone in the lobby to collect oarcels. No phone call, nobody rang my bell.
What a joke
Next proposed...

DHL tracking says failed delivery, recepient not at home. I am home, we also have someone in the lobby to collect oarcels. No phone call, nobody rang my bell.
What a joke
Next proposed delivery attempt... In 3 days

 – About 1 Year ago.

They sent my package to the wrong country. No words. And I thought that UPS was bad. ...

They sent my package to the wrong country. No words. And I thought that UPS was bad.

 – About 1 Year ago.

Bought stuff from a company that acknowledges that DHL is shit and still uses them. DHL has no idea where my package is because they never scanned it to begin with. Thanks so much!!!!!...

Bought stuff from a company that acknowledges that DHL is shit and still uses them. DHL has no idea where my package is because they never scanned it to begin with. Thanks so much!!!!!

 – About 1 Year ago.

DHL customer service is jut a bunch of stupid moron, they don't provide any help. but mess up with you even worse! never ever use DHL ,...

DHL customer service is jut a bunch of stupid moron, they don't provide any help. but mess up with you even worse! never ever use DHL ,

 – About 1 Year ago.

don't use DHL, totally stupid customer service crew. they are all sucks...

don't use DHL, totally stupid customer service crew. they are all sucks

 – About 1 Year ago.

DHL just decided to not deliver my package. No note. No email. No package. Probably the 4th time it's happened this month...

DHL just decided to not deliver my package. No note. No email. No package. Probably the 4th time it's happened this month

 – About 1 Year ago.

Their goddamn tracking number doesn't work on their website ...

Their goddamn tracking number doesn't work on their website

 – About 1 Year ago.

DHL stands for Damaged, Horrible, Lost. I swears things in their warehouse for delivery whenever they feel like it. Update their website delivery...what a laugh. I know most items take aleast 1 week...

DHL stands for Damaged, Horrible, Lost. I swears things in their warehouse for delivery whenever they feel like it. Update their website delivery...what a laugh. I know most items take aleast 1 week longer than stated. close to 10 days to go from NC to NY with USPS as final carrier

 – About 1 Year ago.

dhl sucks f%@king ass im so done with it is is a pornq qqwsquqckq ass me toes got a fungus from this places cream i want porn NOWWWW...

dhl sucks f%@king ass im so done with it is is a pornq qqwsquqckq ass me toes got a fungus from this places cream i want porn NOWWWW

 – About 1 Year ago.

Holy shit! DHL is WORST COURIER EVER!!! Every time I have deal with them, ITS ALWAYS A PROBLEM!

They don't have good customer service, they could not care less if the customer is...

Holy shit! DHL is WORST COURIER EVER!!! Every time I have deal with them, ITS ALWAYS A PROBLEM!

They don't have good customer service, they could not care less if the customer is pleased.

Shipments are always late...no Explanations as to why. DHL EXPRESS is pretty Shite too. Dont bother with this incompetent courier....you will only be frustrated with their shit service and shittier customer care.

 – About 1 Year ago.

I mean there just a bit naff really....

I mean there just a bit naff really.

 – About 1 Year ago.

We are a shipping startup. Send us a note and we will help with your shipping...@meetPickr...

We are a shipping startup. Send us a note and we will help with your shipping...@meetPickr

 – About 1 Year ago.

we are a shipping startup. Send us a note and we will help with your shipping... @Pickr...

we are a shipping startup. Send us a note and we will help with your shipping... @Pickr

 – About 1 Year ago.

We are a shipping startup. Send us a note and we'll help with your shipping requests in US and Canada....

We are a shipping startup. Send us a note and we'll help with your shipping requests in US and Canada.

 – About 1 Year ago.

The delivery guy didn't even knock on the door, didn't leave any notice. Trying to call their support - redirects to automated system telling us to pick up the package ourselves... Almost...

The delivery guy didn't even knock on the door, didn't leave any notice. Trying to call their support - redirects to automated system telling us to pick up the package ourselves... Almost entire voivodeship away. Or wait till they deliver it in [unspecified amount of time]. And best of all, I won't get return on my money because they won't see it as their fault.

 – About 1 Year ago.

bull$h!t company, said my package will arrive 26th but it didn't ,so i call them and they say it will arrive on the 28th, it doesn't arrive so i call them again and they say it'll arrive...

bull$h!t company, said my package will arrive 26th but it didn't ,so i call them and they say it will arrive on the 28th, it doesn't arrive so i call them again and they say it'll arrive tomorrow

 – About 1 Year ago.

DHL is the worst, most incompetent f%@king company on the planet, and I've wasted two days trying to get my package from them.

I’m waiting for an important package that was supposed...

DHL is the worst, most incompetent f%@king company on the planet, and I've wasted two days trying to get my package from them.

I’m waiting for an important package that was supposed to show up yesterday. It’s coming via DHL. So yesterday morning I call DHL to see if they can drop it off later in the day, as nobody is home until 4PM or so. “no problem,” they say. The driver will be there between 4 and 6. Perfect.

I come home to find a “sorry we missed you” tag on the door – time on it was 2:00 PM. WTF DHL? Thanks for nothing. Strike 1.

I call the number on the tag to see if I can pick it up. By now it’s around 6:00 PM. It asks me to enter my zip code, then instantly goes to a busy signal. I dial in several times with the same result. WTF again. Finally I hit the internet and look up DHL’s main customer service line, work through their annoying menus, and speak to someone who patches me over to the same number, which works this time.

I sit on hold for half an hour.

Finally someone picks up. I have to give him the tracking number three times before he gets it right. I tell him I want to come pick it up and he says “why do you want to pick it up? We’re going to re-deliver it tomorrow.” I inform him that I need this package as soon as possible, and don’t want to take the chance of missing it again. Then he finally punches the number in right and literally cuts me off in mid-sentence with “the truck isn’t back yet, you’ll have to call back later.” He won’t answer any of my questions, can’t help me with anything at all – related to the package or not – because “the truck isn’t back yet.” He tells me to call back in half an hour and hangs up on me.

WTF? Strike two.

I call back in half an hour (7 PM, for those who are keeping track.) I sit on hold for 45 minutes. Forty-five f%@king minutes. The DHL shipping location is 20 minutes from my house. It closes at 8 PM. By this time even if someone picks up, it’s too late to do anything – they’ll be closed by the time I get there. I’ve wasted almost two hours of my life trying to speak to someone who can help me. I can’t pick up my package – which which I was assured would be delivered after 4 PM – and can’t even reach someone to at least ask that they try to deliver late again the next day.

WTF? Strike three, DHL. You fail.

I write DHL a nasty letter on their feedback site online, while sitting on hold with them. Oh the irony. I sit on hold another fifteen minutes - we've officially hit an hour (on top of the half-hour from the first call). I finally give up and hang up in disgust.

My wife (bless her) manages to track down the number for the local DHL facility and calls it. They can’t do much of anything, but they will at least hold the package instead of sending it out. Fine, better than nothing, I can pick it up on my way home from work. A day late and half an hour out of my way, but whatever.

This morning I call to confirm that it’s there – and the customer service lady helpfully informs me that it’s on the truck, ready to be re-delivered today. HOLY f%@k, STRIKE 4 DHL. KILL KILL KILL. If this were baseball I’d be charging the mound with a baseball bat right now. Not only that, but (at least she’s honest unlike the last one) she tells me she can’t guarantee a later delivery, and that there’s no way to do that and the last person I talked to didn’t know what they were talking about.

I’m ready to scream right now. f%@k DHL right in their stupid f%@king red and yellow asses. Lie to me, waste hours and hours of my time, lie to me (again), have supremely unhelpful, slow and stupid customer service people, ignore my requests while telling me “no problem”, and just act like they don’t care at all when I finally reach someone. Strikes 5,6,7... I’ve lost count. It’s all a blur of anger and resentment by now.

So tonight I can’t pick up the package on my way home, since it’s on the f%@king truck which doesn’t get back until 7 PM. I will be sitting at the DHL center at 7:01 tonight, trying to contain my disgust and anger at their entire organization while making sure they get my box off the f%@king truck as soon as humanly possible. If I don’t get it tonight my next post may be from jail, as violent felony may be unavoidable.

f%@k.

 – About 1 Year ago.

Ugh f%@king dhl pisses me tf off we ordered something came through dhl some weird ass old junker car rolled up, a 8 yr old girl got out and f%@king package in hand hands it to me and runs back to the...

Ugh f%@king dhl pisses me tf off we ordered something came through dhl some weird ass old junker car rolled up, a 8 yr old girl got out and f%@king package in hand hands it to me and runs back to the car and it pulls off. Package was broken and couldn’t get the refund. If a company is retarded and stupid enough to deliver through 8 yr olds in a shitty ass van they shouldn’t be in business.

 – About 1 Year ago.

DHL blows. I worked for their 3PL and quit over the phone 5 minutes before my shift started. They pay people like shit and their customer service is non existent...

DHL blows. I worked for their 3PL and quit over the phone 5 minutes before my shift started. They pay people like shit and their customer service is non existent

 – About 1 Year ago.

DHL what a bunch of dicksucking assclown lowlife POS motherf%@kers. My package is hopelessly late and I am getting my ass handed to me on an hourly basis. Where’s my f%@king package? Eat shit and...

DHL what a bunch of dicksucking assclown lowlife POS motherf%@kers. My package is hopelessly late and I am getting my ass handed to me on an hourly basis. Where’s my f%@king package? Eat shit and die motherf%@kers

 – About 1 Year ago.

dhl can suck my dick motherf%@ker cant even handle a package in a warehouse bitch...

dhl can suck my dick motherf%@ker cant even handle a package in a warehouse bitch

 – About 1 Year ago.

Customer service just tells you what you already know and does nothing to resolve the situation. ...

Customer service just tells you what you already know and does nothing to resolve the situation.

 – About 1 Year ago.

Suppose to be at my door on the 20th but they’re still lying around with it till the 24th. Wtf? Nobody gives a shit ...

Suppose to be at my door on the 20th but they’re still lying around with it till the 24th. Wtf? Nobody gives a shit

 – About 1 Year ago.

It just sucks..... If you got here you know why.
...

It just sucks..... If you got here you know why.

 – About 1 Year ago.

Paid extra $20 for 3 days shipping with DHL.
It's been over a week now. They left me a card saying I could arrange a pick up at their facility. I have done that and went over there three...

Paid extra $20 for 3 days shipping with DHL.
It's been over a week now. They left me a card saying I could arrange a pick up at their facility. I have done that and went over there three times now (40 minutes drive) and they keep saying it takes 48 hours for your request to be effective and you should come back tomorrow!!!!!
NEVER USE DHL

 – About 1 Year ago.

I ordered something expensive that was shipped from Poland so it required signature. They use DHL, I get the message that the package is on the way. Perfect. The day of delivery, I stayed home all...

I ordered something expensive that was shipped from Poland so it required signature. They use DHL, I get the message that the package is on the way. Perfect. The day of delivery, I stayed home all day. I knew DHL reputation so I sat in my living room with the curtains open looking out to the street. Periodically check the tracking in case they didn't change the status as delivered before it got to me. I finally see the DHL van pull up to my house. I didn't see them get out for a few minutes. I'm sitting in front of the door. I didn't hear a knock or the doorbell ring. I felt it was strange so I went to the door to see what was going on. The DHL person was in front of my door filling out the "Sorry we missed you" paper. She didn't even bother to take the package out of the van, I'm guessing she got out of it ass quickly and quietly as possible didn't bother to ring the door bell and just wanted to leave the paper slip. She seemed angry that I answered the door, asked me if I was expecting a package and almost pouting like a child went dragging her feet to fetch my package out of the van. If I didn't go out to open the door I would have wasted my whole day waiting for the package that they didn't want to deliver for some reason. This week the same company sent me something else that was missing from my purchase. They sent me a message to release the signature. NO WAY am I going to do it. I don't care if I miss work. I'm not gonna let them not take responsibility for my package. Miss me with that S**T

 – About 1 Year ago.

8 days to travel 17 miles! Really, I could have walked it there and back in less time....

8 days to travel 17 miles! Really, I could have walked it there and back in less time.

 – About 1 Year ago.

DHL needs to remove itsself completely from the usa. Every time I get tracking info from an online seller and it shows dhl, I know its going to take at least a month before they hand it off to usps. ...

DHL needs to remove itsself completely from the usa. Every time I get tracking info from an online seller and it shows dhl, I know its going to take at least a month before they hand it off to usps.
dhl is so slow and they have lost many of my packages.

I wish ebay and amazon would ban sellers from using the ( poop garbage ) service of dhl.

I don't know what else to say about how I hate dhl nowadays, 10 years ago they were an ok company but not now.

Posted 03.29.2018.

 – About 1 Year ago.

Dhl delivery guy refuses to deliver an package to top floors....

Dhl delivery guy refuses to deliver an package to top floors.

 – About 1 Year ago.

DHL manipulating tracking records. When something goes wrong internally, some entries disappear. If they fail to deliver a package, because the driver couldn't make it or the car broke down, or...

DHL manipulating tracking records. When something goes wrong internally, some entries disappear. If they fail to deliver a package, because the driver couldn't make it or the car broke down, or the weather, or an accident etc. etc. it would be honest to say this in the tracking records. Instead they go on with a '2. attempt', which looks like you have not been at home whhen DHL rang at your door. There have been many quarrels within the families, as it looks like someone was not staying at home as requested or didn't pay attention. The sender of the package will tell you, that the delivery was on time, someone just didn't respond. Yes, there is a hint to the effect, that the failure to deliver could also have other reasons, but you see just the begiining of this sentence.

Honesty is not a characteristic feature of DHL.

 – About 1 Year ago.

DHL "attempted delivery". We have CCTV. No van came....

DHL "attempted delivery". We have CCTV. No van came.

 – About 1 Year ago.

DHL Sucks!

They suck big time.

Their customer service department does not follow up.

They do not call before 5pm your time or any time.

They...

DHL Sucks!

They suck big time.

Their customer service department does not follow up.

They do not call before 5pm your time or any time.

They never have any answers for you, even after a week of YOU calling.

They sound empathic but its fake, fake news from a script all day long.

They only deal with the shipper, while you, who paid for the shipping & handling charges plus merchandise are left in the pit.

They offer the option of having a package to be delivered and accepted only with a signature but leave the package and don't get the signature, then when the package goes missing, they have a plethora of excuses. Why offer that option to the customer if their drivers are going to make executive dumb ass decisions anyway? Who loses....me!

Take that rawted option off of your website DHL. It gives a false sense of security to us naive customers who are choosing an empty promise.

And fellow humans, don't call the customer service department if your package is missing, call the shipper. Unless you are a customer of DHL, you have no power, and they'll be spewing ashes. Have the shipper contact and take care of your complaint with customer service. The shipper will get back to you in a reasonable amount of time, give you an update and you won't ever have to deal with DHL customer service department again, it's pointless, fruitless, hopeless (all the words that mean having little or no sense, use, or purpose.)

I'm pissed. And I don't have my package.

Thank you for allowing me to rant.

And oh yeah, DHL sucks, really sucks.

 – About 1 Year ago.

Im waiting for a Drone delivery that was IN MY TOWN a week ago. Been calling customer service multiple times to be told that they cant seem to find it at the moment.
Really slow and poor...

Im waiting for a Drone delivery that was IN MY TOWN a week ago. Been calling customer service multiple times to be told that they cant seem to find it at the moment.
Really slow and poor customer service.
Years behind other delivery companies

 – About 1 Year ago.

I am living in Malta (South Europe). If you want to see an arrogant and incompetent customer care you must call the DHL customer care in Malta. I expect an express parcel. After the tracking number...

I am living in Malta (South Europe). If you want to see an arrogant and incompetent customer care you must call the DHL customer care in Malta. I expect an express parcel. After the tracking number it´s arrive Malta at around 7:00 in the morning. I call the customer care and they sounds like they was annoyed. I ask if they can give me a time frame. They say no. It will come til end of the day. I ask if they can tell me when around the driver is normally in my area or if they can give me the number of the driver. They say they don´t know both and hang up.

 – About 1 Year ago.

had an attempted delivery last night at a time when I was home. when I called them today and asked why they didn't ring the bell, I was told that the phone number was wrong. ????
no notice...

had an attempted delivery last night at a time when I was home. when I called them today and asked why they didn't ring the bell, I was told that the phone number was wrong. ????
no notice left for me and the phone number was correct, the area code was off by 1 (304 instead of 604.)

UPS doesn't ring the doorbell either , but at least they leave you a sticker telling you where you can pick it up.

 – About 1 Year ago.

0.2 pound package - less than 200 miles - currently 3 weeks later - it still hasn't been passed to the post office for delivery - which was supposedly happening 4 days ago.

Transit...

0.2 pound package - less than 200 miles - currently 3 weeks later - it still hasn't been passed to the post office for delivery - which was supposedly happening 4 days ago.

Transit time calculator on their website says NOTHING should take more than 3 days.

 – About 1 Year ago.

A few years ago, I was expecting an important delivery (new $5k gaming computer) that unfortunately was being delivered by DHL.
They showed up a day early, so no one was home waiting.
The...

A few years ago, I was expecting an important delivery (new $5k gaming computer) that unfortunately was being delivered by DHL.
They showed up a day early, so no one was home waiting.
The moron of a driver, let my sketchy ass neighbor sign for it!!!
Luckily my neighbor gave it to me later that day.
I still called and complained to DHL, but it just fell on deaf ears.
No other delivery company would let a random ass person at a different address sign for a delivery. WTF?!?

 – About 1 Year ago.

Ordered some items recently, from about 4hrs away from me. It was supposed to be 2 day express shipping. Had I known they used DHL, I would not have bothered!
They drove through my town (that...

Ordered some items recently, from about 4hrs away from me. It was supposed to be 2 day express shipping. Had I known they used DHL, I would not have bothered!
They drove through my town (that has a DHL center), and took it to a different center 2 hours north. So there it sits, for 4 days. It may get transferred to USPS eventually.
I should have just driven to pick the order up!

 – About 1 Year ago.

Just received a notice from DHL: "there was an obstruction in your delivery .."
What the f*ck means that ? Are the drivers on strike ? Did his mother suddenly die ? Probably no other...

Just received a notice from DHL: "there was an obstruction in your delivery .."
What the f*ck means that ? Are the drivers on strike ? Did his mother suddenly die ? Probably no other drivers in my area (Amsterdam) to take over ? Unlikely ....

Best of all is the "expected moment of delivery": it's in the past !!!!

 – About 1 Year ago.

The parcel tracking was impeccable while it was still in Europe, with an ETA in Canada of 6 February before the end of the day. Everything seemed fine, for once.

I stayed put at home ALL...

The parcel tracking was impeccable while it was still in Europe, with an ETA in Canada of 6 February before the end of the day. Everything seemed fine, for once.

I stayed put at home ALL DAY waiting for the d*mn truck, which of course never showed up.

Then during the evening the status was updated to "forwarded for delivery", with an indeterminate ETA, which from googling I infer that it means "remitted to a third-party carrier".

One day later the status is updated again with "Delivery attempted; recipient not home", but dated on the day on which the delivery was supposed to occur.

WTF?

Called the 800 number, to be told that "we hear that all day", but the attendant wouldn't acknowledge that the parcel never went out for delivery. Couldn't quote a new delivery date either.



 – About 1 Year ago.

I waited for a package to arrive from a friend in Italy for 5 weeks (it was perishable) then spent another week calling them everyday to find out what the problem was. First they told me they...

I waited for a package to arrive from a friend in Italy for 5 weeks (it was perishable) then spent another week calling them everyday to find out what the problem was. First they told me they couldn't deliver because they don't deliver to P.O. boxes and the address was a p. o. box.When I told them NO it was not a P,O box it was an address UPS and Fed Express had been delivering to for 15 years. They said no problem we will deliver it tomorrow. NO package. The next time I talked to them they said they couldn't find me. Then while looking at Google earth I gave them specific directions. She said it would arrive the next day. No Package. the next time I talked to them they said what they needed was a P. O. Box!!!!!!! so I gave it to them. NOOOO Package!!!! after a couple more attempts to get a straight answer I actually got a wonderful lady who knew everything I was saying. said she would go into the mail room herself and came back saying it was lost!!!! Now because I had asked this friend to do me a favor and send me some fresh olive oil and had sent many MANY middle of the night emails ( IN ITALIAN!!) about arranging the whole thing I felt bad but had to ask him to try to get the money back. As they told me he had to do it. He tells me no they will give no refund to him. WHAT IS THIS anyway???? I wish I knew what to do, who to go to.This just isn't right! That was a lot of money and a super royal pain in the ass, and you get a SORRY?

 – About 1 Year ago.

Dhl just delivered my package to wrong address after I just confirmed the address last night. Someone else signed for it...it has been a week of trying to get my package delivered. What happens if...

Dhl just delivered my package to wrong address after I just confirmed the address last night. Someone else signed for it...it has been a week of trying to get my package delivered. What happens if they can't get it back???

 – About 1 Year ago.

OMG I WAS USING THERE CUSTOMER SUPPORT AND THEY SAID MY ACCOUNT NUMBER WAS INVALID THEN STAKED ME AND CALLED MY PHONE BY SPAMMING IT f%@k DHL...

OMG I WAS USING THERE CUSTOMER SUPPORT AND THEY SAID MY ACCOUNT NUMBER WAS INVALID THEN STAKED ME AND CALLED MY PHONE BY SPAMMING IT f%@k DHL

 – About 1 Year ago.

Been waiting 5 days on a package that was shipped via DHL, that wouldn’t seem so bad except it was shipped less than 200 miles away, shows it still won’t be delivered for another 3 days, in the...

Been waiting 5 days on a package that was shipped via DHL, that wouldn’t seem so bad except it was shipped less than 200 miles away, shows it still won’t be delivered for another 3 days, in the meantime I’ve ordered another item from over 600 miles out and the post office already delivered it within 3 days. I hate how slow DHL is that if I know a company is going to use them I will cancel my order and shop somewhere else.

 – About 1 Year ago.

How does a package that's coming from NY, and is going to south NJ, travel through NJ and then leave NJ to end up in MD? Tracking said I'd get the package 3 different days....

How does a package that's coming from NY, and is going to south NJ, travel through NJ and then leave NJ to end up in MD? Tracking said I'd get the package 3 different days.

 – About 1 Year ago.

DHL sucks because even after 2 weeks and receiving my package, the tracking number they gave me is still showing up as "not found"...

DHL sucks because even after 2 weeks and receiving my package, the tracking number they gave me is still showing up as "not found"

 – About 1 Year ago.

DHL is the worst courier company ever!!!
I ordered a xmas gift for my kids hoping it would arrive by at least dec 27 i understand it would be late. Checked status yesterday and even got mobile...

DHL is the worst courier company ever!!!
I ordered a xmas gift for my kids hoping it would arrive by at least dec 27 i understand it would be late. Checked status yesterday and even got mobile update saying package with courier and will be delivered TODAY on dec 27. Packaged was ordered dec 22.
What a surprise, waited all day nobody showed up and now the tracking sats cannot be delivered immediately will be allocated for delivery in next cycle.
Like wtf??!? The package was on the friggen truck! Now its back at a depot?!
How hard is t to deliver one ****ing package you miserable lying ****s!!!!

 – About 1 Year ago.

HORRIBLE CARRIER! HORRIBLE SERVICE! CUSTOMER CARE: "HELLO AND WELCOME TO DHL , ALL OPERATORS ARE BUSY NOW , PLEASE WAIT!" 50 MINUTES LATER... NOBODY AND CALL DISCONNECTS. DHL + CUSTOMS.......

HORRIBLE CARRIER! HORRIBLE SERVICE! CUSTOMER CARE: "HELLO AND WELCOME TO DHL , ALL OPERATORS ARE BUSY NOW , PLEASE WAIT!" 50 MINUTES LATER... NOBODY AND CALL DISCONNECTS. DHL + CUSTOMS.... DOUBLE TROUBLE. INFINITE LOOP OF MORONS WHO SLEEP ON THEIR DESK ALL DAY LONG, POKING THEIR NOSE AND EXCHANGING THE BALL. NIGHTMARE! PLEASE DO NOT USE THISSSSSSS FKINGGGGG WHORINGGG COMPANY EVER!!!! PLEASE....

 – About 1 Year ago.

DHL is the most horrible shipping company there ever was. Hell, I'd trust Hillary Clinton with all my email passwords before I'd ever trust DHL to deliver a package.
When will they...

DHL is the most horrible shipping company there ever was. Hell, I'd trust Hillary Clinton with all my email passwords before I'd ever trust DHL to deliver a package.
When will they just give up? Or have they been doing that since they first started business? Their customer commitment are like Mexican building codes; non-existent.

 – About 1 Year ago.

3 weeks ago waiting for $700 package with signature service. I was at work, I work nights it was roughly 8:30 pm. Received an email that my package was delivered. Funny I have been tracking the...

3 weeks ago waiting for $700 package with signature service. I was at work, I work nights it was roughly 8:30 pm. Received an email that my package was delivered. Funny I have been tracking the package closely it was a day early and never said out for delivery. Also no one else lives with me to sign, so how could it be delivered? I called my sister and asked her to drive to my apartment complex and grab the package. It was sitting right there under a nice bright light for the entire parking lot to see. It also arrived with two giant gaping holes. Relieved it was not damaged despite the condition I still contacted DHL according to them someone at the residence signed. I can tell you that's a load of shit. I live alone my neighbor is nosey and like a hawk I spoke with her she didn't sign but she did watch him walk up to my door scan my package and walk away. That driver signed that himself and left it at my door because he didn't want to drag a mangled 30lb box marked fragile back to his truck. So yesterday I was having a cheap package delivered, naturally I had to leave for work at 5pm so I wouldn't see it because they for some reason make me last. Signature service was not requested by me nor the seller because it had little value. I got an email that the package was not delivered because no one was home. When I got home I had to use a razor blade and Windex to remove the sticker they stuck to my glass door because it did not come off clean. That's a little ass backwards