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DHL® Sucks!

@DHLSucks_
Frustrated with DHL® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 1,351 people in a public venting!
Comment

 – About 2 days ago.

They wanted to charge me duties while the item I bought was duty free plus $19.20 for their fees. I complained that it is duty free and customer service said I have to email DHL myself to fix this....

They wanted to charge me duties while the item I bought was duty free plus $19.20 for their fees. I complained that it is duty free and customer service said I have to email DHL myself to fix this. After email they still kept their $19.20 fee and I said why? It is duty free, they said we have to submit a paper for customs. A generic ready paper for $19.20 while the shipping fee was almost the same. This is theft. They double charge us!! While they ship internationally clearing custom is part of their job, why should customers should pay for what they already paid to do?? Last time ever using DHL. DHL is a thief, next time I will use anything but DHL.

One more thing, they never tell you they are also charging fees on top of duties and taxes. They send you a message that you have to pay duties and tax and they never say that huge part of that is for their own. They trick you to make you think it is all for duties and tax. Scammers. Never DHL ever.

 – About 4 days ago.

Slow, non-communicative, no customer support phone line. I could go on and on about the ways in which DHL sucks. I’ve had packages made it across the world in three days, only to sit in a DHL...

Slow, non-communicative, no customer support phone line. I could go on and on about the ways in which DHL sucks. I’ve had packages made it across the world in three days, only to sit in a DHL delivery location 10 miles from my house for days with no update. The pony express delivered on horseback faster than these clowns

 – About 5 days ago.

Terrible customer experience. You have to print your own label at home... I miss old fashioned post with a friendly attitude to help you sort out things like a label at a drop off point....

Terrible customer experience. You have to print your own label at home... I miss old fashioned post with a friendly attitude to help you sort out things like a label at a drop off point.

 – About 1 Week ago.

I’ve lost two packages, going on three with DHL. I would never buy anything they ship again if it weren’t for sites I use choosing to use them....

I’ve lost two packages, going on three with DHL. I would never buy anything they ship again if it weren’t for sites I use choosing to use them.

 – About 1 Week ago.

Unbelievable!! If you want to call to ask "someone" for concrete answers about your package, guess what YOU need to pay for it!!!!!!: 0848 711 711 (CHF 0.08/min)
What a HORRIBLE &...

Unbelievable!! If you want to call to ask "someone" for concrete answers about your package, guess what YOU need to pay for it!!!!!!: 0848 711 711 (CHF 0.08/min)
What a HORRIBLE & incompetent service, of course you want explanations!!!!!..... and of course they keep you waiting with their stupid background music.....
Meanwhile they CHARGE you more $$$$$$ for their bad crappy service.

 – About 2 weeks ago.

I'm in Australia and I booked a shipment online to send a document to China last Thursday. As the information shows online, it supposed to be picked up another day Friday, and arrive on next...

I'm in Australia and I booked a shipment online to send a document to China last Thursday. As the information shows online, it supposed to be picked up another day Friday, and arrive on next Friday, so I followed the instructions, printed those labels another day in the morning to prepare delivery to come, however, delivery didn't come in the end, so I wait until next week. I called customer service 3 or 4 times i can't even remember in the next week, and every time they said they will set up delivery to come pickup but turns out no one came, and no one contacted me during the whole process. The absurd thing is that now it's Friday the date my doc supposed to be arrived, but the damn document still on my hand. I'll never ever choose DHL in my life, it's really sucks!!

 – About 2 weeks ago.

Ordered a package with price including shipping to be $400, turns out it's shipping by DHL... from hong f%@king Kong to Canada. Duty fee? $136 CAD. Un f%@king believeable...

Ordered a package with price including shipping to be $400, turns out it's shipping by DHL... from hong f%@king Kong to Canada. Duty fee? $136 CAD. Un f%@king believeable

 – About 3 weeks ago.

I ordered some stuffs from Japan to be shipped to India through Dhl but for me to get my stuffs I need to f%@king upload some documents which they kept rejecting saying that the details don't...

I ordered some stuffs from Japan to be shipped to India through Dhl but for me to get my stuffs I need to f%@king upload some documents which they kept rejecting saying that the details don't match my order address when it clearly does (copy paste address)I've talked with the customer service million times with no solution whatsoever been 11 days today since the package arrived in my country still haven't got it. f%@king worst service and expensive one too if it weren't for the fact that their were no other international shipping method available in my country due to covid and the problem of my order being cancelled because of that I would have never used their shitty service . Dhl is the worst. Never again will I use their service.

 – About 4 weeks ago.

DHL sucks. Tracking shows shipment from Switzerland into US to Austin Texas. Tracking also shows that it left their distribution center since June 25 three times and was later returned to same center....

DHL sucks. Tracking shows shipment from Switzerland into US to Austin Texas. Tracking also shows that it left their distribution center since June 25 three times and was later returned to same center. This occurred 3 times. Received email on June 30th from DHL that package was out for delivery but never showed up. Contacted DHL service center and inquired on status of delivery. Service agent informed me that package was dropped off at the USPS office for delivery. I requested a time and date for the drop off but that was not available to DHL according to the service rep. Was told to contact the USPS for further information. Contacted USPS and found that package was registered but never delivered to them. My recommendation to every international vendor is to restrain from using DHL when it comes to deliveries into the US. In the future if I find out that DHL is being engaged in shipment the order will be refused or cancelled and should purchase not be credited challenged via legal means if possible.

 – About 1 Month ago.

My terrible mistake, trusting DHL to transport and deliver official documents, a very thin envelope, with tons of "missed" connections. Seriously?! More than 24 hours without update, a flight...

My terrible mistake, trusting DHL to transport and deliver official documents, a very thin envelope, with tons of "missed" connections. Seriously?! More than 24 hours without update, a flight longer than 24 hours?!?!?!? At least that was the answer: " it's already in a flight, a soon as it lands, you will receive an update "....
And of course the expected delivery time is over by 3 days!!! And counting!!!
Be wise, choose another company!!!!

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 – About 1 Month ago.

DHL SUCKS! f%@k DHL f%@k YOU f%@k YOU!!!!...

DHL SUCKS! f%@k DHL f%@k YOU f%@k YOU!!!!

 – About 1 Month ago.

f%@k DHL AND f%@k MY MAID FOR NOT HEARING THE PHONE. STUPID BITCH....

f%@k DHL AND f%@k MY MAID FOR NOT HEARING THE PHONE. STUPID BITCH.

 – About 1 Month ago.

it is an indisputable fact that dhl is the worst. I have only ever gotten 5 packages shipped with them and ALL of them were late...

it is an indisputable fact that dhl is the worst. I have only ever gotten 5 packages shipped with them and ALL of them were late

 – About 1 Month ago.

Hey there, I just found your site, quick question…

My name’s Eric, I found dhl-sucks.net after doing a quick search – you showed up near the top of the rankings, so whatever...

Hey there, I just found your site, quick question…

My name’s Eric, I found dhl-sucks.net after doing a quick search – you showed up near the top of the rankings, so whatever you’re doing for SEO, looks like it’s working well.

So here’s my question – what happens AFTER someone lands on your site? Anything?

Research tells us at least 70% of the people who find your site, after a quick once-over, they disappear… forever.

That means that all the work and effort you put into getting them to show up, goes down the tubes.

Why would you want all that good work – and the great site you’ve built – go to waste?

Because the odds are they’ll just skip over calling or even grabbing their phone, leaving you high and dry.

But here’s a thought… what if you could make it super-simple for someone to raise their hand, say, “okay, let’s talk” without requiring them to even pull their cell phone from their pocket?

You can – thanks to revolutionary new software that can literally make that first call happen NOW.

Talk With Web Visitor is a software widget that sits on your site, ready and waiting to capture any visitor’s Name, Email address and Phone Number. It lets you know IMMEDIATELY – so that you can talk to that lead while they’re still there at your site.

You know, strike when the iron’s hot!

CLICK HERE http://talkwithcustomer.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

When targeting leads, you HAVE to act fast – the difference between contacting someone within 5 minutes versus 30 minutes later is huge – like 100 times better!

That’s why you should check out our new SMS Text With Lead feature as well… once you’ve captured the phone number of the website visitor, you can automatically kick off a text message (SMS) conversation with them.

Imagine how powerful this could be – even if they don’t take you up on your offer immediately, you can stay in touch with them using text messages to make new offers, provide links to great content, and build your credibility.

Just this alone could be a game changer to make your website even more effective.

Strike when the iron’s hot!

CLICK HERE http://talkwithcustomer.com to learn more about everything Talk With Web Visitor can do for your business – you’ll be amazed.

Thanks and keep up the great work!

Eric
PS: Talk With Web Visitor offers a FREE 14 days trial – you could be converting up to 100x more leads immediately!
It even includes International Long Distance Calling.
Stop wasting money chasing eyeballs that don’t turn into paying customers.
CLICK HERE http://talkwithcustomer.com to try Talk With Web Visitor now.

If you'd like to unsubscribe click here http://talkwithcustomer.com/unsubscribe.aspx?d=dhl-sucks.net

 – About 1 Month ago.

Nice to see they're putting so many resource into sponsoring Formula 1 races when their average delivery speed is about 7 mph. Maybe they should put that same effort into getting things delivered...

Nice to see they're putting so many resource into sponsoring Formula 1 races when their average delivery speed is about 7 mph. Maybe they should put that same effort into getting things delivered on time.

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 – About 2 months ago.

They're so brutal. One time I ordered a wrestling shirt from 150 miles away and it took DHL 7 days to get it to me once they had it in their possession. DHL Sucks!...

They're so brutal. One time I ordered a wrestling shirt from 150 miles away and it took DHL 7 days to get it to me once they had it in their possession. DHL Sucks!

 – About 2 months ago.

Been waiting 17 days currently for a package that if not for covid and border crossings blocked off and quarantine regulations, i could drive there and back in roughly 2.5 hours. Ive never dealt with...

Been waiting 17 days currently for a package that if not for covid and border crossings blocked off and quarantine regulations, i could drive there and back in roughly 2.5 hours. Ive never dealt with customer service this bad before. Although i am hopeful now of getting the package one day now since reading about everyones late packages. I was convinced they had lost it, its been that long.

 – About 2 months ago.

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 – About 2 months ago.

10 days (estimated) to ship an envelope, two of those days spent "on hold" in the Cincinnati black hole. What a debacle. Never again....

10 days (estimated) to ship an envelope, two of those days spent "on hold" in the Cincinnati black hole. What a debacle. Never again.

 – About 2 months ago.

my mother used to tell me im handsome, but I'm ugly and i still haven't been lied to more than i have even dealing with DHL ...

my mother used to tell me im handsome, but I'm ugly and i still haven't been lied to more than i have even dealing with DHL

 – About 2 months ago.

Maybe in the UK DHL might be a decent courier but here in the US they are absolute trash. They are by far the most unreliable company. Im typing this at 7pm on a Tuesday, I've been waiting all day...

Maybe in the UK DHL might be a decent courier but here in the US they are absolute trash. They are by far the most unreliable company. Im typing this at 7pm on a Tuesday, I've been waiting all day for my pakage to arrive, I've waited 27 days for it to travel from the UK to the north east US. The person at DHL who answered their customer service line has assured me that it will be delivered before 830 pm (when they stop delivering). I really wish i was able to choose thre company for shipping because DHL stands for Deliveries Happen Late

 – About 2 months ago.

Paid 10 Euros for tracking on my package, and DHL gives me the most vague garbage excuse for tracking possible, has multiple times claimed it has "Attempted Delivery" when in reality they...

Paid 10 Euros for tracking on my package, and DHL gives me the most vague garbage excuse for tracking possible, has multiple times claimed it has "Attempted Delivery" when in reality they didn't, then the package proceeded to go back into transit. First time using DHL (Not Intentionally) and it sucks! :)

 – About 2 months ago.

Cool website!

My name’s Eric, and I just found your site - dhl-sucks.net - while surfing the net. You showed up at the top of the search results, so I checked you out. Looks like what...

Cool website!

My name’s Eric, and I just found your site - dhl-sucks.net - while surfing the net. You showed up at the top of the search results, so I checked you out. Looks like what you’re doing is pretty cool.

But if you don’t mind me asking – after someone like me stumbles across dhl-sucks.net, what usually happens?

Is your site generating leads for your business?

I’m guessing some, but I also bet you’d like more… studies show that 7 out 10 who land on a site wind up leaving without a trace.

Not good.

Here’s a thought – what if there was an easy way for every visitor to “raise their hand” to get a phone call from you INSTANTLY… the second they hit your site and said, “call me now.”

You can –

Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It lets you know IMMEDIATELY – so that you can talk to that lead while they’re literally looking over your site.

CLICK HERE https://talkwithwebvisitors.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

Time is money when it comes to connecting with leads – the difference between contacting someone within 5 minutes versus 30 minutes later can be huge – like 100 times better!

That’s why we built out our new SMS Text With Lead feature… because once you’ve captured the visitor’s phone number, you can automatically start a text message (SMS) conversation.

Think about the possibilities – even if you don’t close a deal then and there, you can follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship.

Wouldn’t that be cool?

CLICK HERE https://talkwithwebvisitors.com to discover what Talk With Web Visitor can do for your business.

You could be converting up to 100X more leads today!
Eric

PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
You have customers waiting to talk with you right now… don’t keep them waiting.
CLICK HERE https://talkwithwebvisitors.com to try Talk With Web Visitor now.

If you'd like to unsubscribe click here http://talkwithwebvisitors.com/unsubscribe.aspx?d=dhl-sucks.net

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 – About 2 months ago.

DHL socks because my stuff always gets held up in Ohio. So pissed about it. Never any updates on shipping. I have complained so many times. Horrible customer service. ...

DHL socks because my stuff always gets held up in Ohio. So pissed about it. Never any updates on shipping. I have complained so many times. Horrible customer service.

 – About 2 months ago.

My 2 boxes left India on May 14th 2021. Arrived in Cincinnati on the 21st of May. as of this evening May 27th. IT HASN'T MOVED. Can I send UPS or FEDEX to go get my freight??? DHL is expensive &...

My 2 boxes left India on May 14th 2021. Arrived in Cincinnati on the 21st of May. as of this evening May 27th. IT HASN'T MOVED. Can I send UPS or FEDEX to go get my freight??? DHL is expensive & always poor customer care.

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 – About 2 months ago.

Hairy bullocks mate...

Hairy bullocks mate

 – About 2 months ago.

STUCK IN f%@kING IPZ FRANKFURT FOR 2 WEEKS HOLY f%@k JUST KILL YOURSELVES WHOEVER IS RESPONSIBLE...

STUCK IN f%@kING IPZ FRANKFURT FOR 2 WEEKS HOLY f%@k JUST KILL YOURSELVES WHOEVER IS RESPONSIBLE

 – About 2 months ago.

DHL has my package for 10 days...doing NOTHING! FDHL !...

DHL has my package for 10 days...doing NOTHING! FDHL !

 – About 2 months ago.

Once Again DHL Sucks the big one ! (Lemon that is). Ordered car parts and was offered the "various carriers" option and only found out it was DHL after paying...never again! I had the...

Once Again DHL Sucks the big one ! (Lemon that is). Ordered car parts and was offered the "various carriers" option and only found out it was DHL after paying...never again! I had the choic'se for $3 more to use FedEx...will ALWAYS CHOOSE THAT OPTION FROM NOW ON ! The order was accepted by DHL back on the 10th, they claim that the package is with Canada Post, who deny ever getting it! THEY are another long story! Trying to talk to DHL is like talking to someone who feels VERY SUPERIOR TO YOU, and only wants to make your life miserable ! Nice people. I surely don't understand how they can stay in business pissing off so many people. It is now the 22nd and they have done absolutely NOTHING ! I was told to contact the shipper who will contact them to further track the package...that's FN STUPID! I have the tracking number, why does the shipper have to get involved? They did their business, now it's all DHL and THEY don't know how to do business. Covid my ass, these are just uncaring evil self important people that shouldn't be allowed to take people's money and do nothing in return. Shameful and unrepentant. They don't give a Rats AH what we write here or how much we complain, suspect if they read any of this they just laugh. Man that pisses me off ! Good luck to anyone trying to get satisfaction from these pricks!

 – About 2 months ago.

Seems like DHL Express is probably gonna be the next one to go downhill with their services like Fedex here. Sigh. I've been waiting on my package to arrive out of a local facility and it's...

Seems like DHL Express is probably gonna be the next one to go downhill with their services like Fedex here. Sigh. I've been waiting on my package to arrive out of a local facility and it's been on hold for four days with them giving me this weak message of waiting on a delivery cycle and them to send it over to a courier to deliver it. It's now went over the estimated delivery date and still nothing. I don't have a delivery date and my shipment is still on hold. Can I ever get a package with a peace of mind these days? Apparently not as something is always seeming to go wrong with the couriers not pulling through like they should.

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 – About 2 months ago.

i ordered off shein and payed free shipping but I have to pay customs idk will my thing still come ...

i ordered off shein and payed free shipping but I have to pay customs idk will my thing still come

 – About 2 months ago.

DHL just delivered a wet, moldy, mildewed dress I ordered from France (Vanessa Bruno brand) There is no information about the shipment, no invoice, no customs paperwork--just a stinky wet expensive...

DHL just delivered a wet, moldy, mildewed dress I ordered from France (Vanessa Bruno brand) There is no information about the shipment, no invoice, no customs paperwork--just a stinky wet expensive white dress with yellow water sating and black mold spots all over it and a foul piece of crumpled up wet tissue paper.

I called DHL to come inspect the dress for a claim, as I thought I would have difficulty capturing the moisture content and stench in a photograph. DHL refused saying it wasn't their problem and that I should just take photographs of the damage. I said I did not want to keep a moldy, stinky dress in my house while I waited for the process of filing a complaint with the vendor who would then instruct DHL to come inspect the dress. I was told that no DHL driver would come back for the dress. SOL.

I asked to speak with a manager and was told one would contact me within 90 minutes--no one ever contacted me.

This is after waiting on hold for 30 minutes.

Thankfully my bank has better customer service and reversed the charge.

I hate DHL with all my heart. I hope DHL dies a corporate death.

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 – About 3 months ago.

Well DHL does it again... never knew this site existed, but it’s obvious why it does. I will now gladly pay extra for fedex every time. had a street address and a box# as an alternative. They never...

Well DHL does it again... never knew this site existed, but it’s obvious why it does. I will now gladly pay extra for fedex every time. had a street address and a box# as an alternative. They never attempted to deliver and dropped package at Canada Post, because of the box #.Easy our for them again. Disgrace to the red and yellow in there company logo...

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 – About 3 months ago.

I receive regular shipments from Asia and they all go DHL. Every one of them gets stuck in Cincinnati "on hold" for usually a week longer than the original "estimated delivery date". ...

I receive regular shipments from Asia and they all go DHL. Every one of them gets stuck in Cincinnati "on hold" for usually a week longer than the original "estimated delivery date". My question is when historically things sit in Cincinnati for a week longer, why not provide a real estimated delivery date since YOU NEVER HIT THE ESTIMATED DELIVERY DATE. During the winter months, DHL customer service will tell you there is a "winter storm" somewhere in the USA that caused delays but the delays go throughout the year. I have found that calling DHL customer service is totally useless and they just give you one canned answer after the next with no real update or solution other than just waiting and hoping your package will eventually arrive. DHL is really awful.

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 – About 3 months ago.

Stay away from DHL! They're con artists!

Go figure you pay for shipping and then they tell you you still have to pay for handling before they'll release your package!

Stay away from DHL! They're con artists!

Go figure you pay for shipping and then they tell you you still have to pay for handling before they'll release your package!

I hope they bloody well implode!

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 – About 3 months ago.

Lets face it. If Amazon used DHL instead of UPS they would be a failed bookstore and nobody would know who Jeff Bezos is....

Lets face it. If Amazon used DHL instead of UPS they would be a failed bookstore and nobody would know who Jeff Bezos is.

 – About 3 months ago.

They cannot understand the difference between Trappe PA and Trappe MD.
All of my packages make a 100 mile detour, bounce around on the truck all over the greater Baltimore area before I get a...

They cannot understand the difference between Trappe PA and Trappe MD.
All of my packages make a 100 mile detour, bounce around on the truck all over the greater Baltimore area before I get a notice saying how the package is undeliverable. So, I need to call them up, explain to them their mistake. Get told the package has the wrong zip code (somehow it changed from 19426 to 21673). If I am lucky, my package will arrive after a few days.

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Much better than the rest. ...

Much better than the rest.

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The Best. ...

The Best.

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 – About 3 months ago.

Worst shipping company I’ve ever seen!!!! Or used. I never used them till I ordered Ipsy. Well I’m on month 3 of my glam bag plus and I haven’t seen a single thing yet. They just say departure...

Worst shipping company I’ve ever seen!!!! Or used. I never used them till I ordered Ipsy. Well I’m on month 3 of my glam bag plus and I haven’t seen a single thing yet. They just say departure to Origin. As much as I want my Ipsy bag. It’s not worth the wait. Especially cuz I have addons 50-100$ worth of a month. I will never use or buy anything that ships thru this trash company..

 – About 3 months ago.

Package from England to Ohio took a day to get from Manchester to Cincinnati, "clearance process completed" within the next day, and now "on hold" in Cincinnati for the last two weeks....

Package from England to Ohio took a day to get from Manchester to Cincinnati, "clearance process completed" within the next day, and now "on hold" in Cincinnati for the last two weeks. I could have walked there and picked it up by now. Calls to customer service are useless: it's either held up because a duty is payable (nope, the item is an antique over 100 years old that does not attract a duty), or it has been selected for special scrutiny by customs (in which case how and why was the "clearance process completed" two weeks ago, and what kind of inspection would take two weeks to complete?), or there is just such a huge backlog at the Cincinnati hub that everything is delayed. Well, if that's the case, how and why did another package from the same address in England to the same address in Ohio leave a week later, pass through the Cincinnati hub, and already arrive? And wasn't that the excuse that you used the last time a package was "on hold" forever before it was declared lost?

 – About 3 months ago.

Keeping "on hold" after customs clearance.
Unable to move for delivery.
They say different stories.
Actually, there are backlog :(
But billing continues...

Keeping "on hold" after customs clearance.
Unable to move for delivery.
They say different stories.
Actually, there are backlog :(
But billing continues

 – About 3 months ago.

DHL sucks because they have so many damn delivery fees. I will make sure I always request companies to never use DHL or I will not purchase from them...

DHL sucks because they have so many damn delivery fees. I will make sure I always request companies to never use DHL or I will not purchase from them

 – About 3 months ago.
















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dhl sucks mainly because if a company tries to send a package to me by way of DHL it never arrives. I've never seen a dhl truck in my life, do they even exist? I don't think they even...

dhl sucks mainly because if a company tries to send a package to me by way of DHL it never arrives. I've never seen a dhl truck in my life, do they even exist? I don't think they even deliver to my area and I wish companies would stop using them.

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 – About 3 months ago.

Ordered a pressure washer nozzle from Wish, it has been sitting in Cincinnati on hold for over 24 days with no response or resolve from either Wish or Go To Hell, oopsie, i mean DHL. Also ordered a...

Ordered a pressure washer nozzle from Wish, it has been sitting in Cincinnati on hold for over 24 days with no response or resolve from either Wish or Go To Hell, oopsie, i mean DHL. Also ordered a shirt from Wish that got refunded for not showing up on time, and 2 MONTHS later it mysteriously showed up in my mail after being in Cincinnati for that long. Think I might take a small road trip to their Cincinnati hub and find out in person what the issue is with their asses, and maybe, just maybe, leave with my custom pressure washer nozzle

 – About 3 months ago.

DHL suck ass, shame on you Amazon, they receieve parcel 04.15.21 and sat on it till 04.30.21 before an update, still no proof it has moved....

DHL suck ass, shame on you Amazon, they receieve parcel 04.15.21 and sat on it till 04.30.21 before an update, still no proof it has moved.

 – About 3 months ago.



















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The best there ever was...love DHL

















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The best there ever was...love DHL

















 – About 3 months ago.

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 – About 3 months ago.

Yeah I have had it where I ordered a computer tower and I selected dhl and when my item was dropped off at my door the delivery driver said that I need to pay the import fees and I showed him the...

Yeah I have had it where I ordered a computer tower and I selected dhl and when my item was dropped off at my door the delivery driver said that I need to pay the import fees and I showed him the receipt from me paying it online and he still would not release it to me and I’m like I already paid the fee? And he said that they make him do that but what does not make sense is why wouldn’t let me have the package after I even showed him that I pad it!!!!!!!!!!!!!

 – About 3 months ago.

$19 USD declared. Fee charged: $19.02 CAD...that's $1.13 CAD tax and $17.89 DHL brokerage fee.

I did not pay. ...

$19 USD declared. Fee charged: $19.02 CAD...that's $1.13 CAD tax and $17.89 DHL brokerage fee.

I did not pay.

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Love DHL



















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 – About 3 months ago.

I will never use DHL again. Fees for any cross border shipments are ridiculous (most other carriers charge nothing), then you pay taxes on top of that and the shipping fees. NEVER AGAIN....

I will never use DHL again. Fees for any cross border shipments are ridiculous (most other carriers charge nothing), then you pay taxes on top of that and the shipping fees. NEVER AGAIN.

 – About 3 months ago.

Ordered a medical equipment to help relief my back pain. On the delivery date/time, I was waiting in my living room looking at the time. 10 minutes past the deadline, I was thinking, it maybe is a...

Ordered a medical equipment to help relief my back pain. On the delivery date/time, I was waiting in my living room looking at the time. 10 minutes past the deadline, I was thinking, it maybe is a little busy on the road. 20 minutes later, I recieved a notification saying that the package has been delivered!

I immediately contacted DHL customer support and they advised me to check with the neighbors (I have around 25 neighbors within a 100 meters). There was nothing in my building at least. So, I went to the nearest DHL point. Nothing there. Then, customer support suggested that I check with a certain address in my neighborhood. After that, I was quickly transferred to another customer support agent. The new agent said, there's no alternative address on the system and that the package might have been incorrectly scanned by the courier at some point. I asked if they could contact the courier. He said that it was logistically impossible because they deliver over a million packages a day (I wonder how many are correctly delivered). I was told that the only thing I could do is to ask the seller to open an investigation. The seller then informed me that it can take weeks since he had already been through this with DHL multiple times. It has been more than a week and still no news.....

One week later, I had ordered a completely unrelated item from a different shop and from a different location. I received the bad news by email that my purchased item has been shipped by DHL. Delivery date was yesterday but, the status has changed to " Onjuist gesorteerd, vertraagd door opnieuw sorteren, SORTED INCORRECTLY, DELAYED BY RE-SORTING ".

All I get from customer support is " ask the sender to open an investigation "

I didn't know that the sender was using DHL!

I have received none of my orders and there's no clarity on what/where/when. Nothing
The sender did offer me a refund but, I still need my medical device and the refund hasn't come in yet to place another order.

That sucks!

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 – About 3 months ago.

IF I KNEW that a company used DHL I would NEVER, EVER place an order with them. IT ADDs 2 WEEKS to shipping time for anything I order. I get refunds for things which show up WEEKS afterward. Raleigh...

IF I KNEW that a company used DHL I would NEVER, EVER place an order with them. IT ADDs 2 WEEKS to shipping time for anything I order. I get refunds for things which show up WEEKS afterward. Raleigh is a black hole where all items disappear. NEVER USE IT!!!

 – About 3 months ago.

DHL sucks. My shipment from the US to China is "on hold" at Cincinnati for a whole week and nobody seems to care....

DHL sucks. My shipment from the US to China is "on hold" at Cincinnati for a whole week and nobody seems to care.

 – About 3 months ago.



















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 – About 3 months ago.

Ordered an item with free shipping from Australia, first problem, shipper chose DHL. Package is scanned all the way to the local hub in Charlotte, NC with a scheduled delivery in-between 11:00 and...

Ordered an item with free shipping from Australia, first problem, shipper chose DHL. Package is scanned all the way to the local hub in Charlotte, NC with a scheduled delivery in-between 11:00 and 15:00 on Friday. Wait all day, nothing though I did see a dhl van drive by while waiting on my porch. Use there live chat and I am told do to work load it can't be delivered today and will be delivered Monday. Ok fine, whatever. Well I leave for out of town and return Wednesday morning, the whole time package never leaves "with delivery courier" status. Contact them again, case is opened and given the run around until that Friday when they update my status to delivered and tell me it's been delivered and there closing the case. They showed it delivered on Friday but backed the date up to Wednesday at 17:51as the delivery time. When I was home and very close to the time my case was opened. Still no package and another case opened where they will "go retrieve my item and redeliver". I already know how that's going to turn out. Lesson if you have a business don't use DHL.

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Just received a duty/tax notice from DHL. I've ordered online 4 or 5 times before from the same company in China which shipped FedEx with no problems. They just delivered and that was the end of...

Just received a duty/tax notice from DHL. I've ordered online 4 or 5 times before from the same company in China which shipped FedEx with no problems. They just delivered and that was the end of it. This time it was shipped DHL and the old money grabbers are asking for ransom.

 – About 3 months ago.


















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Had something delivered via DHL. I had requested it be left at their distribution center for pickup. They ignored my request and delivered it to my neighbors address, just left it on the porch, at...

Had something delivered via DHL. I had requested it be left at their distribution center for pickup. They ignored my request and delivered it to my neighbors address, just left it on the porch, at the ready to be stolen. So not only was my request ignored, it was delivered to the wrong address. Proof of delivery stated it was signed by 'Front Porch'. Didn't know that porches were capable of signing. Totally not impressed.

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Package sitting in NC for 10 days now. I live in SC and could have driven there and picked it up faster than DHL. NEVER AGAIN!...

Package sitting in NC for 10 days now. I live in SC and could have driven there and picked it up faster than DHL. NEVER AGAIN!

 – About 3 months ago.

Good day,

My name is Eric and unlike a lot of emails you might get, I wanted to instead provide you with a word of encouragement – Congratulations

What for?

Good day,

My name is Eric and unlike a lot of emails you might get, I wanted to instead provide you with a word of encouragement – Congratulations

What for?

Part of my job is to check out websites and the work you’ve done with dhl-sucks.net definitely stands out.

It’s clear you took building a website seriously and made a real investment of time and resources into making it top quality.

There is, however, a catch… more accurately, a question…

So when someone like me happens to find your site – maybe at the top of the search results (nice job BTW) or just through a random link, how do you know?

More importantly, how do you make a connection with that person?

Studies show that 7 out of 10 visitors don’t stick around – they’re there one second and then gone with the wind.

Here’s a way to create INSTANT engagement that you may not have known about…

Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It lets you know INSTANTLY that they’re interested – so that you can talk to that lead while they’re literally checking out dhl-sucks.net.

CLICK HERE https://talkwithwebvisitors.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

It could be a game-changer for your business – and it gets even better… once you’ve captured their phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation – immediately (and there’s literally a 100X difference between contacting someone within 5 minutes versus 30 minutes.)

Plus then, even if you don’t close a deal right away, you can connect later on with text messages for new offers, content links, even just follow up notes to build a relationship.

Everything I’ve just described is simple, easy, and effective.

CLICK HERE https://talkwithwebvisitors.com to discover what Talk With Web Visitor can do for your business.

You could be converting up to 100X more leads today!

Eric
PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
You have customers waiting to talk with you right now… don’t keep them waiting.
CLICK HERE https://talkwithwebvisitors.com to try Talk With Web Visitor now.

If you'd like to unsubscribe click here http://talkwithwebvisitors.com/unsubscribe.aspx?d=dhl-sucks.net

 – About 3 months ago.

they f%@king lost my 800 dollar guitar which was a limited run. i call them and they give me no info or help and proceed to hang up on me instead of help....

they f%@king lost my 800 dollar guitar which was a limited run. i call them and they give me no info or help and proceed to hang up on me instead of help.

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 – About 3 months ago.

Ordered a product for $70, paid $24 shipping via DHL. DHL then charged me $23 duty, handling fees taxes on top in order to deliver the package. $43 for shipping / duty on a $70 item is absolute...

Ordered a product for $70, paid $24 shipping via DHL. DHL then charged me $23 duty, handling fees taxes on top in order to deliver the package. $43 for shipping / duty on a $70 item is absolute robbery!!

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100 $ CAD product,paid 30 $ shipping and anothjer 48 $ fees trough DHL.
DHL should be investigated or just boycott the crooks at DHL!!!!...

100 $ CAD product,paid 30 $ shipping and anothjer 48 $ fees trough DHL.
DHL should be investigated or just boycott the crooks at DHL!!!!

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5$ duty.... paying 4x that in fees.... already paid 20$ for shipping.... criminal...

5$ duty.... paying 4x that in fees.... already paid 20$ for shipping.... criminal

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 – About 3 months ago.

My package has been sitting in the St Louis Missouri facility for over two weeks. No movement. Why? If you ask, they say you have to contact the merchant. . I have the tracking number. The website...

My package has been sitting in the St Louis Missouri facility for over two weeks. No movement. Why? If you ask, they say you have to contact the merchant. . I have the tracking number. The website asks if the package has been there more than ten days........really, does that mean they typically are so far behind. I know alot of packages are shipped from many companies, but if you are running a business, hire more people, hire more temporary people, or maybe get competent people. (Unfortunately, I realize you can't fire people these days just because they are not competent)

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 – About 3 months ago.

What the hell is going on in Cincinnati with DHL? Takes 10 days to release a “ hold “ and refuse tell you what the hold was for. Never have this problem with the other guys. Even the USPS is...

What the hell is going on in Cincinnati with DHL? Takes 10 days to release a “ hold “ and refuse tell you what the hold was for. Never have this problem with the other guys. Even the USPS is better than this. Seems to be a reoccurring problem at the US hub.

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 – About 4 months ago.

Paid an additional $14.23 'customs' charge for delivery of sneakers from a local company here in Calgary! Nowhere was that charge mentioned in my order. DHL sucks big time and I won't EVER...

Paid an additional $14.23 'customs' charge for delivery of sneakers from a local company here in Calgary! Nowhere was that charge mentioned in my order. DHL sucks big time and I won't EVER order from a company using them!!

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Waiting for an Easter package for a month now. It was shipped from Germany to Korea. The tracking says it is still in Frankfurt, Germany. Are they waiting to get a full plane before they start...

Waiting for an Easter package for a month now. It was shipped from Germany to Korea. The tracking says it is still in Frankfurt, Germany. Are they waiting to get a full plane before they start flying?

The kicker is the package was sent express; That means 110 Euros express into DHL CEO's pocket.

My advice do not use DHL unless you want to make a time capsule!

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 – About 4 months ago.

I bought my laptop with Dell Austria because they promised that they will ship it with UPS. And, the terror, they shipped it with disastrous DHL. Of course the laptop was one week late, and I had to...

I bought my laptop with Dell Austria because they promised that they will ship it with UPS. And, the terror, they shipped it with disastrous DHL. Of course the laptop was one week late, and I had to check in the system to find out that they decided not to deliver it because "the address was incomplete". It's a house, you assholes! There is no apartment number because it is not an apartment. But they just decided not to freaking even try, nor to at least call me by phone. As much as things are in my power, I will never give a cent again to these useless company.

 – About 4 months ago.

DHL works together with the worst customs agency of Mexico. If you send something to Mexico, be aware that it's going to arrive one month late, if it arrives at all, and you will be charged...

DHL works together with the worst customs agency of Mexico. If you send something to Mexico, be aware that it's going to arrive one month late, if it arrives at all, and you will be charged "releasing customs fees" and "storage fees", even if it was them who took forever to process it, and some other invented fees. And, of course, if things move is because you are going to call them every day, not because these innepts have half gram of initiative.

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 – About 4 months ago.

Ebay international shipping does NOT give you a choice as to carrier. They selected DHL, my customer in Chile has been waiting on an item for over 20 days after paying for international express...

Ebay international shipping does NOT give you a choice as to carrier. They selected DHL, my customer in Chile has been waiting on an item for over 20 days after paying for international express shipping with an estimated advertised by ebay delivery date of 3-5 days from date of purchase. USPS took it to their international processing center, which took 2 days, then delivered it to DHL. It took 3 days for them to even process the package, before taking another day to "container or sack" the item, before finally sending it out of the USA. I have been lucky the customer has been patient with this issue, but it appears the package is being shipped by boat at this point, as their is no indication of where it is other than "in route to destination country".

This is not the first poor experience I had with DHL. A VR company shipped me items on the same day from china. For whatever reason,(possibly warehouse location) FED-EX was chosen for one package, and DHL was selected by the company for the other. My FED-EX package arrived in 9 days, my DHL package arrived 3 weeks later.

DHL is a great example of efficiency of an organization when the customer has no other choice.

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 – About 4 months ago.

Ordered a pair of shoes from HK. everything went smoothy until my package reached tje facility and surprise, got an email that i need to pay over 100$ in duty import fees.


First...

Ordered a pair of shoes from HK. everything went smoothy until my package reached tje facility and surprise, got an email that i need to pay over 100$ in duty import fees.


First and last time using DHL

 – About 4 months ago.

Well another case. Ordered a package from Hong Kong sent by dhl. Package is at the local terminal but they want $42.00 more to send it. Shouldn't be allowed. There should be a law against...

Well another case. Ordered a package from Hong Kong sent by dhl. Package is at the local terminal but they want $42.00 more to send it. Shouldn't be allowed. There should be a law against holding parcels for ransom.

 – About 4 months ago.

I love DHL...

I love DHL

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DHL charged me $22.82 processing fee for nothing -- you can keep the package!...

DHL charged me $22.82 processing fee for nothing -- you can keep the package!

 – About 4 months ago.

Reliable service and great people. ...

Reliable service and great people.

 – About 4 months ago.

Role models for the industry...

Role models for the industry

 – About 4 months ago.

Incredible company and great service ...

Incredible company and great service

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I love DHL...

I love DHL

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Just another example of business doing what they want when they want and our government officials represent them not the citizens their elected to serve way to go dhl I hope u all go bankrupt fed ex...

Just another example of business doing what they want when they want and our government officials represent them not the citizens their elected to serve way to go dhl I hope u all go bankrupt fed ex also thanks to all our elected officials lol

 – About 4 months ago.

DHL is amazing



















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