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DHL® Sucks!

@DHLSucks_
Frustrated with DHL® service? Seem to be banging your head against a desk when talking to Customer Service? Join over 1,260 people in a public venting!
Comment

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 – About 2 days ago.

Well DHL does it again... never knew this site existed, but it’s obvious why it does. I will now gladly pay extra for fedex every time. had a street address and a box# as an alternative. They never...

Well DHL does it again... never knew this site existed, but it’s obvious why it does. I will now gladly pay extra for fedex every time. had a street address and a box# as an alternative. They never attempted to deliver and dropped package at Canada Post, because of the box #.Easy our for them again. Disgrace to the red and yellow in there company logo...

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 – About 3 days ago.

I receive regular shipments from Asia and they all go DHL. Every one of them gets stuck in Cincinnati "on hold" for usually a week longer than the original "estimated delivery date". ...

I receive regular shipments from Asia and they all go DHL. Every one of them gets stuck in Cincinnati "on hold" for usually a week longer than the original "estimated delivery date". My question is when historically things sit in Cincinnati for a week longer, why not provide a real estimated delivery date since YOU NEVER HIT THE ESTIMATED DELIVERY DATE. During the winter months, DHL customer service will tell you there is a "winter storm" somewhere in the USA that caused delays but the delays go throughout the year. I have found that calling DHL customer service is totally useless and they just give you one canned answer after the next with no real update or solution other than just waiting and hoping your package will eventually arrive. DHL is really awful.

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 – About 5 days ago.

Stay away from DHL! They're con artists!

Go figure you pay for shipping and then they tell you you still have to pay for handling before they'll release your package!

Stay away from DHL! They're con artists!

Go figure you pay for shipping and then they tell you you still have to pay for handling before they'll release your package!

I hope they bloody well implode!

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 – About 6 days ago.

Lets face it. If Amazon used DHL instead of UPS they would be a failed bookstore and nobody would know who Jeff Bezos is....

Lets face it. If Amazon used DHL instead of UPS they would be a failed bookstore and nobody would know who Jeff Bezos is.

 – About 6 days ago.

They cannot understand the difference between Trappe PA and Trappe MD.
All of my packages make a 100 mile detour, bounce around on the truck all over the greater Baltimore area before I get a...

They cannot understand the difference between Trappe PA and Trappe MD.
All of my packages make a 100 mile detour, bounce around on the truck all over the greater Baltimore area before I get a notice saying how the package is undeliverable. So, I need to call them up, explain to them their mistake. Get told the package has the wrong zip code (somehow it changed from 19426 to 21673). If I am lucky, my package will arrive after a few days.

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Much better than the rest. ...

Much better than the rest.

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The Best. ...

The Best.

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 – About 1 Week ago.

Worst shipping company I’ve ever seen!!!! Or used. I never used them till I ordered Ipsy. Well I’m on month 3 of my glam bag plus and I haven’t seen a single thing yet. They just say departure...

Worst shipping company I’ve ever seen!!!! Or used. I never used them till I ordered Ipsy. Well I’m on month 3 of my glam bag plus and I haven’t seen a single thing yet. They just say departure to Origin. As much as I want my Ipsy bag. It’s not worth the wait. Especially cuz I have addons 50-100$ worth of a month. I will never use or buy anything that ships thru this trash company..

 – About 1 Week ago.

Package from England to Ohio took a day to get from Manchester to Cincinnati, "clearance process completed" within the next day, and now "on hold" in Cincinnati for the last two weeks....

Package from England to Ohio took a day to get from Manchester to Cincinnati, "clearance process completed" within the next day, and now "on hold" in Cincinnati for the last two weeks. I could have walked there and picked it up by now. Calls to customer service are useless: it's either held up because a duty is payable (nope, the item is an antique over 100 years old that does not attract a duty), or it has been selected for special scrutiny by customs (in which case how and why was the "clearance process completed" two weeks ago, and what kind of inspection would take two weeks to complete?), or there is just such a huge backlog at the Cincinnati hub that everything is delayed. Well, if that's the case, how and why did another package from the same address in England to the same address in Ohio leave a week later, pass through the Cincinnati hub, and already arrive? And wasn't that the excuse that you used the last time a package was "on hold" forever before it was declared lost?

 – About 1 Week ago.

Keeping "on hold" after customs clearance.
Unable to move for delivery.
They say different stories.
Actually, there are backlog :(
But billing continues...

Keeping "on hold" after customs clearance.
Unable to move for delivery.
They say different stories.
Actually, there are backlog :(
But billing continues

 – About 1 Week ago.

DHL sucks because they have so many damn delivery fees. I will make sure I always request companies to never use DHL or I will not purchase from them...

DHL sucks because they have so many damn delivery fees. I will make sure I always request companies to never use DHL or I will not purchase from them

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dhl sucks mainly because if a company tries to send a package to me by way of DHL it never arrives. I've never seen a dhl truck in my life, do they even exist? I don't think they even...

dhl sucks mainly because if a company tries to send a package to me by way of DHL it never arrives. I've never seen a dhl truck in my life, do they even exist? I don't think they even deliver to my area and I wish companies would stop using them.

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 – About 2 weeks ago.

Ordered a pressure washer nozzle from Wish, it has been sitting in Cincinnati on hold for over 24 days with no response or resolve from either Wish or Go To Hell, oopsie, i mean DHL. Also ordered a...

Ordered a pressure washer nozzle from Wish, it has been sitting in Cincinnati on hold for over 24 days with no response or resolve from either Wish or Go To Hell, oopsie, i mean DHL. Also ordered a shirt from Wish that got refunded for not showing up on time, and 2 MONTHS later it mysteriously showed up in my mail after being in Cincinnati for that long. Think I might take a small road trip to their Cincinnati hub and find out in person what the issue is with their asses, and maybe, just maybe, leave with my custom pressure washer nozzle

 – About 2 weeks ago.

DHL suck ass, shame on you Amazon, they receieve parcel 04.15.21 and sat on it till 04.30.21 before an update, still no proof it has moved....

DHL suck ass, shame on you Amazon, they receieve parcel 04.15.21 and sat on it till 04.30.21 before an update, still no proof it has moved.

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The best there ever was...love DHL

















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The best there ever was...love DHL

















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Yeah I have had it where I ordered a computer tower and I selected dhl and when my item was dropped off at my door the delivery driver said that I need to pay the import fees and I showed him the...

Yeah I have had it where I ordered a computer tower and I selected dhl and when my item was dropped off at my door the delivery driver said that I need to pay the import fees and I showed him the receipt from me paying it online and he still would not release it to me and I’m like I already paid the fee? And he said that they make him do that but what does not make sense is why wouldn’t let me have the package after I even showed him that I pad it!!!!!!!!!!!!!

 – About 2 weeks ago.

$19 USD declared. Fee charged: $19.02 CAD...that's $1.13 CAD tax and $17.89 DHL brokerage fee.

I did not pay. ...

$19 USD declared. Fee charged: $19.02 CAD...that's $1.13 CAD tax and $17.89 DHL brokerage fee.

I did not pay.

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Love DHL



















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 – About 2 weeks ago.

I will never use DHL again. Fees for any cross border shipments are ridiculous (most other carriers charge nothing), then you pay taxes on top of that and the shipping fees. NEVER AGAIN....

I will never use DHL again. Fees for any cross border shipments are ridiculous (most other carriers charge nothing), then you pay taxes on top of that and the shipping fees. NEVER AGAIN.

 – About 2 weeks ago.

Ordered a medical equipment to help relief my back pain. On the delivery date/time, I was waiting in my living room looking at the time. 10 minutes past the deadline, I was thinking, it maybe is a...

Ordered a medical equipment to help relief my back pain. On the delivery date/time, I was waiting in my living room looking at the time. 10 minutes past the deadline, I was thinking, it maybe is a little busy on the road. 20 minutes later, I recieved a notification saying that the package has been delivered!

I immediately contacted DHL customer support and they advised me to check with the neighbors (I have around 25 neighbors within a 100 meters). There was nothing in my building at least. So, I went to the nearest DHL point. Nothing there. Then, customer support suggested that I check with a certain address in my neighborhood. After that, I was quickly transferred to another customer support agent. The new agent said, there's no alternative address on the system and that the package might have been incorrectly scanned by the courier at some point. I asked if they could contact the courier. He said that it was logistically impossible because they deliver over a million packages a day (I wonder how many are correctly delivered). I was told that the only thing I could do is to ask the seller to open an investigation. The seller then informed me that it can take weeks since he had already been through this with DHL multiple times. It has been more than a week and still no news.....

One week later, I had ordered a completely unrelated item from a different shop and from a different location. I received the bad news by email that my purchased item has been shipped by DHL. Delivery date was yesterday but, the status has changed to " Onjuist gesorteerd, vertraagd door opnieuw sorteren, SORTED INCORRECTLY, DELAYED BY RE-SORTING ".

All I get from customer support is " ask the sender to open an investigation "

I didn't know that the sender was using DHL!

I have received none of my orders and there's no clarity on what/where/when. Nothing
The sender did offer me a refund but, I still need my medical device and the refund hasn't come in yet to place another order.

That sucks!

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 – About 2 weeks ago.

IF I KNEW that a company used DHL I would NEVER, EVER place an order with them. IT ADDs 2 WEEKS to shipping time for anything I order. I get refunds for things which show up WEEKS afterward. Raleigh...

IF I KNEW that a company used DHL I would NEVER, EVER place an order with them. IT ADDs 2 WEEKS to shipping time for anything I order. I get refunds for things which show up WEEKS afterward. Raleigh is a black hole where all items disappear. NEVER USE IT!!!

 – About 2 weeks ago.

DHL sucks. My shipment from the US to China is "on hold" at Cincinnati for a whole week and nobody seems to care....

DHL sucks. My shipment from the US to China is "on hold" at Cincinnati for a whole week and nobody seems to care.

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 – About 3 weeks ago.

Ordered an item with free shipping from Australia, first problem, shipper chose DHL. Package is scanned all the way to the local hub in Charlotte, NC with a scheduled delivery in-between 11:00 and...

Ordered an item with free shipping from Australia, first problem, shipper chose DHL. Package is scanned all the way to the local hub in Charlotte, NC with a scheduled delivery in-between 11:00 and 15:00 on Friday. Wait all day, nothing though I did see a dhl van drive by while waiting on my porch. Use there live chat and I am told do to work load it can't be delivered today and will be delivered Monday. Ok fine, whatever. Well I leave for out of town and return Wednesday morning, the whole time package never leaves "with delivery courier" status. Contact them again, case is opened and given the run around until that Friday when they update my status to delivered and tell me it's been delivered and there closing the case. They showed it delivered on Friday but backed the date up to Wednesday at 17:51as the delivery time. When I was home and very close to the time my case was opened. Still no package and another case opened where they will "go retrieve my item and redeliver". I already know how that's going to turn out. Lesson if you have a business don't use DHL.

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 – About 3 weeks ago.

Just received a duty/tax notice from DHL. I've ordered online 4 or 5 times before from the same company in China which shipped FedEx with no problems. They just delivered and that was the end of...

Just received a duty/tax notice from DHL. I've ordered online 4 or 5 times before from the same company in China which shipped FedEx with no problems. They just delivered and that was the end of it. This time it was shipped DHL and the old money grabbers are asking for ransom.

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 – About 3 weeks ago.

Had something delivered via DHL. I had requested it be left at their distribution center for pickup. They ignored my request and delivered it to my neighbors address, just left it on the porch, at...

Had something delivered via DHL. I had requested it be left at their distribution center for pickup. They ignored my request and delivered it to my neighbors address, just left it on the porch, at the ready to be stolen. So not only was my request ignored, it was delivered to the wrong address. Proof of delivery stated it was signed by 'Front Porch'. Didn't know that porches were capable of signing. Totally not impressed.

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Package sitting in NC for 10 days now. I live in SC and could have driven there and picked it up faster than DHL. NEVER AGAIN!...

Package sitting in NC for 10 days now. I live in SC and could have driven there and picked it up faster than DHL. NEVER AGAIN!

 – About 3 weeks ago.

Good day,

My name is Eric and unlike a lot of emails you might get, I wanted to instead provide you with a word of encouragement – Congratulations

What for?

Good day,

My name is Eric and unlike a lot of emails you might get, I wanted to instead provide you with a word of encouragement – Congratulations

What for?

Part of my job is to check out websites and the work you’ve done with dhl-sucks.net definitely stands out.

It’s clear you took building a website seriously and made a real investment of time and resources into making it top quality.

There is, however, a catch… more accurately, a question…

So when someone like me happens to find your site – maybe at the top of the search results (nice job BTW) or just through a random link, how do you know?

More importantly, how do you make a connection with that person?

Studies show that 7 out of 10 visitors don’t stick around – they’re there one second and then gone with the wind.

Here’s a way to create INSTANT engagement that you may not have known about…

Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It lets you know INSTANTLY that they’re interested – so that you can talk to that lead while they’re literally checking out dhl-sucks.net.

CLICK HERE https://talkwithwebvisitors.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

It could be a game-changer for your business – and it gets even better… once you’ve captured their phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation – immediately (and there’s literally a 100X difference between contacting someone within 5 minutes versus 30 minutes.)

Plus then, even if you don’t close a deal right away, you can connect later on with text messages for new offers, content links, even just follow up notes to build a relationship.

Everything I’ve just described is simple, easy, and effective.

CLICK HERE https://talkwithwebvisitors.com to discover what Talk With Web Visitor can do for your business.

You could be converting up to 100X more leads today!

Eric
PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
You have customers waiting to talk with you right now… don’t keep them waiting.
CLICK HERE https://talkwithwebvisitors.com to try Talk With Web Visitor now.

If you'd like to unsubscribe click here http://talkwithwebvisitors.com/unsubscribe.aspx?d=dhl-sucks.net

 – About 3 weeks ago.

they f%@king lost my 800 dollar guitar which was a limited run. i call them and they give me no info or help and proceed to hang up on me instead of help....

they f%@king lost my 800 dollar guitar which was a limited run. i call them and they give me no info or help and proceed to hang up on me instead of help.

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 – About 3 weeks ago.

Ordered a product for $70, paid $24 shipping via DHL. DHL then charged me $23 duty, handling fees taxes on top in order to deliver the package. $43 for shipping / duty on a $70 item is absolute...

Ordered a product for $70, paid $24 shipping via DHL. DHL then charged me $23 duty, handling fees taxes on top in order to deliver the package. $43 for shipping / duty on a $70 item is absolute robbery!!

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100 $ CAD product,paid 30 $ shipping and anothjer 48 $ fees trough DHL.
DHL should be investigated or just boycott the crooks at DHL!!!!...

100 $ CAD product,paid 30 $ shipping and anothjer 48 $ fees trough DHL.
DHL should be investigated or just boycott the crooks at DHL!!!!

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5$ duty.... paying 4x that in fees.... already paid 20$ for shipping.... criminal...

5$ duty.... paying 4x that in fees.... already paid 20$ for shipping.... criminal

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 – About 4 weeks ago.

My package has been sitting in the St Louis Missouri facility for over two weeks. No movement. Why? If you ask, they say you have to contact the merchant. . I have the tracking number. The website...

My package has been sitting in the St Louis Missouri facility for over two weeks. No movement. Why? If you ask, they say you have to contact the merchant. . I have the tracking number. The website asks if the package has been there more than ten days........really, does that mean they typically are so far behind. I know alot of packages are shipped from many companies, but if you are running a business, hire more people, hire more temporary people, or maybe get competent people. (Unfortunately, I realize you can't fire people these days just because they are not competent)

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 – About 4 weeks ago.

What the hell is going on in Cincinnati with DHL? Takes 10 days to release a “ hold “ and refuse tell you what the hold was for. Never have this problem with the other guys. Even the USPS is...

What the hell is going on in Cincinnati with DHL? Takes 10 days to release a “ hold “ and refuse tell you what the hold was for. Never have this problem with the other guys. Even the USPS is better than this. Seems to be a reoccurring problem at the US hub.

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 – About 1 Month ago.

Paid an additional $14.23 'customs' charge for delivery of sneakers from a local company here in Calgary! Nowhere was that charge mentioned in my order. DHL sucks big time and I won't EVER...

Paid an additional $14.23 'customs' charge for delivery of sneakers from a local company here in Calgary! Nowhere was that charge mentioned in my order. DHL sucks big time and I won't EVER order from a company using them!!

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Waiting for an Easter package for a month now. It was shipped from Germany to Korea. The tracking says it is still in Frankfurt, Germany. Are they waiting to get a full plane before they start...

Waiting for an Easter package for a month now. It was shipped from Germany to Korea. The tracking says it is still in Frankfurt, Germany. Are they waiting to get a full plane before they start flying?

The kicker is the package was sent express; That means 110 Euros express into DHL CEO's pocket.

My advice do not use DHL unless you want to make a time capsule!

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I bought my laptop with Dell Austria because they promised that they will ship it with UPS. And, the terror, they shipped it with disastrous DHL. Of course the laptop was one week late, and I had to...

I bought my laptop with Dell Austria because they promised that they will ship it with UPS. And, the terror, they shipped it with disastrous DHL. Of course the laptop was one week late, and I had to check in the system to find out that they decided not to deliver it because "the address was incomplete". It's a house, you assholes! There is no apartment number because it is not an apartment. But they just decided not to freaking even try, nor to at least call me by phone. As much as things are in my power, I will never give a cent again to these useless company.

 – About 1 Month ago.

DHL works together with the worst customs agency of Mexico. If you send something to Mexico, be aware that it's going to arrive one month late, if it arrives at all, and you will be charged...

DHL works together with the worst customs agency of Mexico. If you send something to Mexico, be aware that it's going to arrive one month late, if it arrives at all, and you will be charged "releasing customs fees" and "storage fees", even if it was them who took forever to process it, and some other invented fees. And, of course, if things move is because you are going to call them every day, not because these innepts have half gram of initiative.

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 – About 2 months ago.

Ebay international shipping does NOT give you a choice as to carrier. They selected DHL, my customer in Chile has been waiting on an item for over 20 days after paying for international express...

Ebay international shipping does NOT give you a choice as to carrier. They selected DHL, my customer in Chile has been waiting on an item for over 20 days after paying for international express shipping with an estimated advertised by ebay delivery date of 3-5 days from date of purchase. USPS took it to their international processing center, which took 2 days, then delivered it to DHL. It took 3 days for them to even process the package, before taking another day to "container or sack" the item, before finally sending it out of the USA. I have been lucky the customer has been patient with this issue, but it appears the package is being shipped by boat at this point, as their is no indication of where it is other than "in route to destination country".

This is not the first poor experience I had with DHL. A VR company shipped me items on the same day from china. For whatever reason,(possibly warehouse location) FED-EX was chosen for one package, and DHL was selected by the company for the other. My FED-EX package arrived in 9 days, my DHL package arrived 3 weeks later.

DHL is a great example of efficiency of an organization when the customer has no other choice.

 – About 2 months ago.



























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 – About 2 months ago.

Ordered a pair of shoes from HK. everything went smoothy until my package reached tje facility and surprise, got an email that i need to pay over 100$ in duty import fees.


First...

Ordered a pair of shoes from HK. everything went smoothy until my package reached tje facility and surprise, got an email that i need to pay over 100$ in duty import fees.


First and last time using DHL

 – About 2 months ago.

Well another case. Ordered a package from Hong Kong sent by dhl. Package is at the local terminal but they want $42.00 more to send it. Shouldn't be allowed. There should be a law against...

Well another case. Ordered a package from Hong Kong sent by dhl. Package is at the local terminal but they want $42.00 more to send it. Shouldn't be allowed. There should be a law against holding parcels for ransom.

 – About 2 months ago.

I love DHL...

I love DHL

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DHL charged me $22.82 processing fee for nothing -- you can keep the package!...

DHL charged me $22.82 processing fee for nothing -- you can keep the package!

 – About 2 months ago.

Reliable service and great people. ...

Reliable service and great people.

 – About 2 months ago.

Role models for the industry...

Role models for the industry

 – About 2 months ago.

Incredible company and great service ...

Incredible company and great service

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I love DHL...

I love DHL

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 – About 2 months ago.

Just another example of business doing what they want when they want and our government officials represent them not the citizens their elected to serve way to go dhl I hope u all go bankrupt fed ex...

Just another example of business doing what they want when they want and our government officials represent them not the citizens their elected to serve way to go dhl I hope u all go bankrupt fed ex also thanks to all our elected officials lol

 – About 2 months ago.

DHL is amazing



















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 – About 2 months ago.

I ordered a package from wish and it was shipped via DHL I never received it and when I contacted Wish I was instructed to contact the carrier DHL.. When I contacted DHL they said they delivered it...

I ordered a package from wish and it was shipped via DHL I never received it and when I contacted Wish I was instructed to contact the carrier DHL.. When I contacted DHL they said they delivered it and gave me a tracking number when I again told them that I never received it they blamed it on wish and said that I needed to contact them. Wish is a terrible company and DHL is worse at the very least they are liars

 – About 2 months ago.

Ordered something very important for my business, I payed about 10 dollars for faster shipping..... the package is from California and we are located in Syracuse NY, It has been 17 days since the...

Ordered something very important for my business, I payed about 10 dollars for faster shipping..... the package is from California and we are located in Syracuse NY, It has been 17 days since the package was received by DHL from the Vender. It cost 10 dollars to ship something the same size with the usps using their priority (1-3 day) shipping. Emailed them and they just sent me an automated response saying why it could be delayed, no actual email was sent to mend my issue. I called them and they hung up when I was on hold. This is a disgrace!

 – About 2 months ago.

Called to complain about a package not being delivered. I asked to talk to a supervisor. They said I had to wait 90 min for a call back. 2 hours later no call. It's nearly midnight....

Called to complain about a package not being delivered. I asked to talk to a supervisor. They said I had to wait 90 min for a call back. 2 hours later no call. It's nearly midnight.

 – About 2 months ago.

I just paid for a bridesmaid dress on a website and paid 30 bucks for shipping with the company. I then received an extra bill from DHL, after I already signed for the dress, saying I owe another 37...

I just paid for a bridesmaid dress on a website and paid 30 bucks for shipping with the company. I then received an extra bill from DHL, after I already signed for the dress, saying I owe another 37 bucks. I did not know it was being delivered by DHL as I just read their feature in the CBC this week on all the extra fees. If I would have known, I would have never let them deliver it.

Would love to see the breakdown on how they are actually spending my money for the shipment. Completely taking advantage of consumers. This can’t be legal.

 – About 2 months ago.

DHL has my package hostage, says weather delays...UPS and FEDEX trucks are racing around here no problem. DHL sucks....

DHL has my package hostage, says weather delays...UPS and FEDEX trucks are racing around here no problem. DHL sucks.

 – About 2 months ago.

When I ordered a small item from Spain I was charged $39.85 CAD Shipping, then a $22.40 CAD surprise Service fee when it arrived in Canada. For an article on how they screw people in Canada see: ...

When I ordered a small item from Spain I was charged $39.85 CAD Shipping, then a $22.40 CAD surprise Service fee when it arrived in Canada. For an article on how they screw people in Canada see: https://www.cbc.ca/news/gopublic/dhl-hidden-fees-1.5935236

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 – About 2 months ago.

Update on my package after leaving comment 2 seconds ago..... They delivered it to the wrong post office andd it is being sent back to the DHL in New Jersey. WTF?...

Update on my package after leaving comment 2 seconds ago..... They delivered it to the wrong post office andd it is being sent back to the DHL in New Jersey. WTF?

 – About 2 months ago.

My package has been waiting in New Jersey for 3 weeks -_-, just send it to me already ffs...

My package has been waiting in New Jersey for 3 weeks -_-, just send it to me already ffs

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DHL has twice asked me to pay additional fees (those weird "processing fees") on orders from abroad (I'm in Canada) although I had already paid a decent amount for shipment!
Now I...

DHL has twice asked me to pay additional fees (those weird "processing fees") on orders from abroad (I'm in Canada) although I had already paid a decent amount for shipment!
Now I know, I don't order from sellers who use DHL. Unfortunately the seller/website loses customers because of choosing to work with DHL!
It's definitely a form of ransom and I wonder who can we report this to in Canada. I'm sure it must be illegal to impose such fees on top of already expensive shipping cost.

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These thieves should have to pay back every penny gained from this scam! I've been ripped more than once because I didn't know who was the deliverer This should be illeggal as this is hidden,...

These thieves should have to pay back every penny gained from this scam! I've been ripped more than once because I didn't know who was the deliverer This should be illeggal as this is hidden, fake charge theft! I will always boycott these thieves if it is within my control!!!!!

 – About 2 months ago.

I have a history of dealing with DHL and have had many issue of being held to ransom and deliberately withholding information. I have on many occasions recommending to sellers NOT to use DHL due to...

I have a history of dealing with DHL and have had many issue of being held to ransom and deliberately withholding information. I have on many occasions recommending to sellers NOT to use DHL due to there underhanded practices and will continue to do so. Many shipping options out there with more reputable companies. DHL are the worst for shipping into Canada.

 – About 2 months ago.

Update on my earlier post copied below: Discovered that DHL incorrectly charged me $71 in duty! Went to the Canadian Border Service Agency today to "self-clear" and they confirmed this. Now...

Update on my earlier post copied below: Discovered that DHL incorrectly charged me $71 in duty! Went to the Canadian Border Service Agency today to "self-clear" and they confirmed this. Now the fun begins with telling DHL that they made a mistake. Earlier post: I ordered a ring from a jeweller in the US (I'm in Canada). The total came to about $400 (Canadian). I paid $65 US for shipping. DHL now wants $154.49 on top of that! I went to the CBSA site to calculate duties and taxes and that totalled $53.43. I called DHL and the customer service couldn't give me a breakdown of the invoice. He did say that $17 of it was for processing. The rest he said was for the government. Our taxes are high but not that high. He gave me an email to write to to get the breakdown. Nothing yet. Hmmmm

 – About 2 months ago.

DHL dinged me 19.19 CAD today, claiming half was for customs/duty, yet no such form was attached, and the other half was for "processing". I won't buy from society6 again unless they stop...

DHL dinged me 19.19 CAD today, claiming half was for customs/duty, yet no such form was attached, and the other half was for "processing". I won't buy from society6 again unless they stop using DHL. What a ripoff! I'm pissed!

 – About 2 months ago.

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 – About 2 months ago.

My package is coming from Ft. Worth, three hours up the interstate. I have a delivery date in two WEEKS! Seriously???!?!!? ...

My package is coming from Ft. Worth, three hours up the interstate. I have a delivery date in two WEEKS! Seriously???!?!!?

 – About 2 months ago.

I ordered a ring from a jeweller in the US (I'm in Canada). The total came to about $400 (Canadian). I paid $65 US for shipping. DHL now wants $154.49 on top of that! I went to the CBSA site to...

I ordered a ring from a jeweller in the US (I'm in Canada). The total came to about $400 (Canadian). I paid $65 US for shipping. DHL now wants $154.49 on top of that! I went to the CBSA site to calculate duties and taxes and that totalled $53.43. I called DHL and the customer service couldn't give me a breakdown of the invoice. He did say that $17 of it was for processing. The rest he said was for the government. Our taxes are high but not that high. He gave me an email to write to to get the breakdown. Nothing yet. Hmmmm, I wonder where that other $84 going?

 – About 2 months ago.

They claim to be international company, but as an expat living in Germany, there is not way to contact them in English. Their site has an English version but all the important functionality is removed...

They claim to be international company, but as an expat living in Germany, there is not way to contact them in English. Their site has an English version but all the important functionality is removed in that version. Only works in German. Also, if you were going to call their operators, they don't speak English and refrain to connect you to anyone who does. So, if you run into a problem, say goodbye to your package since you can't get any help from them.

 – About 2 months ago.

Purchased a keyboard last month, the package has been returned to the sender twice (because they say the can't find the address) and I haven't yet been able to get my package. I live in...

Purchased a keyboard last month, the package has been returned to the sender twice (because they say the can't find the address) and I haven't yet been able to get my package. I live in Germany as an expat and I get letters every day (delivered by DHL) but when it's time to deliver the packages, they say the can't find the address! Idiots!

 – About 2 months ago.

Ordered a pen from Spain. Paid $35 for shipping. On the day of delivery I was informed I had to pay another $16 for handling or something like that. These guys are crooks. Companies that use them to...

Ordered a pen from Spain. Paid $35 for shipping. On the day of delivery I was informed I had to pay another $16 for handling or something like that. These guys are crooks. Companies that use them to ship should also be mandated to post a disclaimer that the listed shipping charge is subject to being held ransom on delivery day. I will never order anything again if it is being shipped by DHL. Speed of shipping however was great but that doesn’t make up for the hidden charges.

 – About 2 months ago.

Order a $100.00 item from the US. Fine print said all taxes etc included.
Package was over a week late. Called DHL...on hold for over an hour. At the hour mark the system kicked me out.

Order a $100.00 item from the US. Fine print said all taxes etc included.
Package was over a week late. Called DHL...on hold for over an hour. At the hour mark the system kicked me out.
The next day I find a notice in my mailbox saying they tried to deliver!! I was home all day!! Wtf?!
Within an hour I had 3 emails demanding payment for customs taxes?! Then text messages?!
I tried calling for 2 days....nothing!!! Turns out the fees were 55.00 for a 100.00 item!!! I was sick. I called the shipper they had no idea what the extra fees were for!!
I finally had to pay the 55.00.....
DHL is the worst. Terrible customer service...
I will never use them again.

 – About 2 months ago.

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 – About 2 months ago.

I purchased an item from Amazon last year, paid delivery fee of 23 dollars I think. Everything seems alright, got message that my item will be delivered on specific day. And then all nonsense with DHL...

I purchased an item from Amazon last year, paid delivery fee of 23 dollars I think. Everything seems alright, got message that my item will be delivered on specific day. And then all nonsense with DHL started, they kept telling me that I need to pay duty fees even though on my invoice said that taxes and duties were paid. Then I had to talk to DHL representative at least three times maybe four, sand all kinda paperwork ( proof of purchase, Amazon invoice, shipper details and so on) they kept demanding me to pay some obscure duty fees that I paid already . Anyway, long story short they kept my package hostage for over two months. What a company, never ever again fricken losers.

 – About 2 months ago.

DHL= theives. Over charged for processing fees which they call customs charges. Have had many other packages delivered from other companies and have never had my package held for ransom or been...

DHL= theives. Over charged for processing fees which they call customs charges. Have had many other packages delivered from other companies and have never had my package held for ransom or been charged extra fees after paying the shipping cost. These fees turn out to be a cash grab as they are DHL taking more processing fees, shouldn't this be included in the initial shipping price? It would show if they weren't crooks. I now ask any sellers who they ship with and will NOT make purchases with anyone who uses DHL as their courier. THEIVES!

 – About 2 months ago.

Working as a medic/FF and ordered two safety lights from the US to be delivered here in Canada. Total cost of the products USD$99. DHL shipping USD$30.

Wait for it because you know...

Working as a medic/FF and ordered two safety lights from the US to be delivered here in Canada. Total cost of the products USD$99. DHL shipping USD$30.

Wait for it because you know it's coming: Had to pay an additional CAD$24.18 for "Customs Fees" except, as it turns out, the Customs fees were only $6.33. DHL charged me $17.85 in processing fees.

You'd think that after paying CAD$62.03 in delivery fees, the package would be delivered in record speed. But noooooo - it may or may not be delivered on March 18th. I'm sure there will be extra fees if it's actually delivered to our address and not left in the middle of the street.

PS. I wrote to the company I ordered the product from and their response was "read the fine print". I let them know if they are good with the way DHL treats their international clients, I will be just fine searching for alternative suppliers.

 – About 2 months ago.

I ordered a wall plaque from Italy, to be delivered by DHL; but got a notice that they wouldn’t deliver it until I paid additional fee of $80.00 for duty. Could not believe it. This was an...

I ordered a wall plaque from Italy, to be delivered by DHL; but got a notice that they wouldn’t deliver it until I paid additional fee of $80.00 for duty. Could not believe it. This was an anniversary gift for my husband. I paid it but will never ever buy anything again if DHL is the method of delivery. Talk about being scammed

 – About 2 months ago.

DHL needs to be sanctioned for their hidden charges reaping and forcing customer to pay in the name of custom duties .This needs to be looked into. Though I have stop everything that has to do with...

DHL needs to be sanctioned for their hidden charges reaping and forcing customer to pay in the name of custom duties .This needs to be looked into. Though I have stop everything that has to do with DHL. But thousands still fall victim of DHL scam

 – About 2 months ago.

Same as all you good folks. DHL does NOT care about you, only your money! This company has gotten too big for it's own good! I was surprised by them with a fee charged on delivery that was...

Same as all you good folks. DHL does NOT care about you, only your money! This company has gotten too big for it's own good! I was surprised by them with a fee charged on delivery that was paid for by my family as I was not home. I had checked their tracking site and was prepared to pay their outrageous fees if only they made them available! They pretend that the extra costs are all from the Government when in fact it is just a thinly disguised money grab. We can charge you, and we will. There is no question about it, so just pay up and shut up!! Sad to think that so many of us are on here ranting away and DHL doesn't give a ratz arse about any of this...have they made things good for you? ...ya, didn't think so. Good luck folks as we are nothing but $$ to them!! R

 – About 2 months ago.

I ordered a book (Art book with hardcover) from the UK. The book was heavy and DHL charged C$130 for shipping from the UK to Canada. A week later, I got an email telling me that I would have to pay...

I ordered a book (Art book with hardcover) from the UK. The book was heavy and DHL charged C$130 for shipping from the UK to Canada. A week later, I got an email telling me that I would have to pay another C$60 for "duties and taxes" and they will not deliver the book unless I paid up. I replied telling them that books are exempt from duties but they insisted that I pay. Never will I use DHL again and if a merchant only ships via DHL, then I will pass.

 – About 2 months ago.

Ordered a package from Dubai to Canada... DHL FORCED à payment of duties and taxes which was 75% of the item value... I refused to pay and rejected the package and in the end the merchant agreed to...

Ordered a package from Dubai to Canada... DHL FORCED à payment of duties and taxes which was 75% of the item value... I refused to pay and rejected the package and in the end the merchant agreed to pay the duty and delivered the item since there was more of a cost for them to return ship it.. Having asked... Dhl claimed it was shipping and duty charges but 75% doesn't justify that...

 – About 2 months ago.

Never again. Took longer than any other courier and then surprise extra charges and what they claim as duty and taxes that I never pay with other shipping methods of the same item from the same place....

Never again. Took longer than any other courier and then surprise extra charges and what they claim as duty and taxes that I never pay with other shipping methods of the same item from the same place.

 – About 2 months ago.

I ordered maps from Iceland. I was charged for shipping but they did not disclose who their shipping agent was. There is no duty required by Canadian Customs. I received an email that the package...

I ordered maps from Iceland. I was charged for shipping but they did not disclose who their shipping agent was. There is no duty required by Canadian Customs. I received an email that the package had arrived but DHL SAID THERE WAS A CUSTOMS AND DUTY FEE of $23. that had to be paid before I received the package. I was surprised because other maps I had received shipped by regular mail had not had duty imposed. I paid it to receive my order but I WILL NEVER USE DHL AGAIN AND I WILL REQUEST MY SUPPLIER TO NOT SHIP VIA DHL.

 – About 2 months ago.

Disney Store uses DHL to ship to Canada (but does not disclose that on the purchase page of the website). They offer free shipping within the US but to send to Canada there is ALWAYS a shipping fee...

Disney Store uses DHL to ship to Canada (but does not disclose that on the purchase page of the website). They offer free shipping within the US but to send to Canada there is ALWAYS a shipping fee (never have free shipping promotions). I bought a $208 USD purse and shipping was $59.50 USD!!!!!! I'm not sure if Disney is including an "upcharge" or if this full amount goes to DHL but either way this is already an excessive fee.

But then I was ALSO charged $68 CAD in taxes/duties and fees to DHL before receiving my purchase. Over $143 in Canadian funds on a purse that cost equivalent to $263 CAD!!!!! DHL IS EVIL AND NOT CUSTOMER FOCUSED.... AND SHAME ON DISNEY FOR USING THEM FOR SHIPPING. I have ordered other big ticket items from companies in the states that ship through FedEx, UPS or USPS that charge nowhere near this much for the shipping/duties/fees/ etc.

Disney need to start offering different shipping options for Canadian shoppers as well as disclose during the transaction how something is being shipped. I refuse to ship anything DHL ever again. And out of principal of keeping money out of their pocket I will rent a postage drop box and drive myself to the border from now on if there's is something I am dying to get from companies like Disney that use DHL so I can ship for free toss US address. I would rather pay the post service for the temporary box and spend my time drive/gas then pay DHL!

I will be sending an email to Disney Store customer service as well regarding all of this, although a large company like that will probably just brush it aside - I encourage everyone that has DHL horror stories to email the companies they purchased from against using DHL in the future. As DHL's fees and policies reflect poorly on the companies that choose to use them for shipping.

Thank you for reading my rant.

 – About 2 months ago.

I'm sure it's far more than 999 reasons these guys suck. A year ago, my friend shipped a watch and a new cellphone by these DHL morons. It was shipped from Edmonton,Alberta Canada to Progreso...

I'm sure it's far more than 999 reasons these guys suck. A year ago, my friend shipped a watch and a new cellphone by these DHL morons. It was shipped from Edmonton,Alberta Canada to Progreso in Yucatan, Mexico. I tracked the shipment which got as far as Querétaro, México. i called dhl several times, and got the run around. The shipper included the bills in the package as instructed. DHL told me I had to file a claim from the origin of the parcel, which is Edmonton, and only the shipper could do the claim. Of course the bills were in the shipped package. Anyway, the bullshit and run around i received from them caused me to abandon my claim. They got away with charging over $100 for an undelivered parcel. These guys are the worst people to deal with. They make it difficult to make claims for lost and stolen items. I say stolen, because I believe they have thieves working in their warehouses. I will never use these thieves again.

 – About 2 months ago.

I purchased an item from France - paid shipping and handling in advance. When it arrived DHL didn't deliver it or leave a notice. I contacted the company I purchased from and they tracked the...

I purchased an item from France - paid shipping and handling in advance. When it arrived DHL didn't deliver it or leave a notice. I contacted the company I purchased from and they tracked the shipment saying it was being held at a DHL facility. I contacted them and they said yes they had it and I had 4 days to pick it up before they returned it to the shipper (in France)
I went to pick it up and they charged me an additional $24 - $17 for handling, and the rest for taxes etc.
I was curious about this as I had already paid shipping and handling with the supplier - I paid the $24 as I wanted my item I had already bought. When I got home I contacted the shipper in France and they said they had not received any complaints about DHL before.

I have had the misfortune of being sent items via DHL several times in my life and the experience is always the same - I have to go pick it up (so they don't deliver like they claim) and they charge over $20 extra. I now inquire with the seller before I purchase to be sure DHL is not their courier service.

 – About 2 months ago.

WORST SERVICE EVER!!!!!! Six different agents with different requests, all with the same bottom line....WE WANT YOUR MONEY. None was owed, a move of items back to Canada has no duty requirements for a...

WORST SERVICE EVER!!!!!! Six different agents with different requests, all with the same bottom line....WE WANT YOUR MONEY. None was owed, a move of items back to Canada has no duty requirements for a Canadian citizen.......for over four weeks they held onto our personal belongings. DO NOT USE DHL!!!!

 – About 2 months ago.

DHL won't see anymore business from me. They screwed me once. Never again....

DHL won't see anymore business from me. They screwed me once. Never again.

 – About 2 months ago.

The best way to deal with DHL is DON'T. Tell your supplier to use an alternate shipping company. To keep your business they will usually comply.

I did this with a Denmark company and...

The best way to deal with DHL is DON'T. Tell your supplier to use an alternate shipping company. To keep your business they will usually comply.

I did this with a Denmark company and I was willing to wait the extra time Canada Post took to deliver because I was tired of the exorbitant costs DHL was charging AFTER I'd already paid double the shipping costs for their service.

 – About 2 months ago.

Ordered a $22 CDN part for a vacuum...total DHL fees: $43 (of which ...

Ordered a $22 CDN part for a vacuum...total DHL fees: $43 (of which

 – About 2 months ago.

I once received a $350 drum from Egypt shipped here to Canada by DHL; didn't pay a dime in duty or fees. Then I received $50 in hobby supplies from Japan by DHL; over $40 in fees!! I believe the...

I once received a $350 drum from Egypt shipped here to Canada by DHL; didn't pay a dime in duty or fees. Then I received $50 in hobby supplies from Japan by DHL; over $40 in fees!! I believe the order from Japan was routed through the US and those idiots thought the value in Yen was dollars and I believe customs fees are passed on from one country to the next, so DHL Canada got stuck paying this idiot fee to their US counterparts. When it got to me, it was $20 customs fee, $10 handling fee, $10 processing fee, etc; they were making up fees to gouge me for their own incompetence.

Never use DHL!
NEVER!!!!

 – About 2 months ago.

I see a class action suit looming!!! lots of them succeed!!! beware DHL !!!...

I see a class action suit looming!!! lots of them succeed!!! beware DHL !!!

 – About 2 months ago.

DHL is not upfront in disclosing these "hidden" charges and fees which is mostly retained by DHL themselves and not paid to a third party. To charge these outrageous fees on top of their...

DHL is not upfront in disclosing these "hidden" charges and fees which is mostly retained by DHL themselves and not paid to a third party. To charge these outrageous fees on top of their regular delivery fees is unconscionable and borders on theft or larceny. This amoral practice will only stop when customers stop using DHL services entirely. There are other more reputable delivery services available which operate in an honest fashion so I appeal to all customers to stop using DHL completely. Once an item is purchased and paid for including the delivery fee, it borders on criminal activity to charge extra fees and charges after the fact. This is a immoral business practice and borders on criminal activity.

 – About 2 months ago.

I took the time to look up this site after reading of how DHL handles extra duty charges and poor customer service. I will join a large group that will not be using DHL in the future....

I took the time to look up this site after reading of how DHL handles extra duty charges and poor customer service. I will join a large group that will not be using DHL in the future.

 – About 2 months ago.

Every time that I had a package arrive by DHL there would be an extra charge. Extra customs charge was their favorite excuse. The last thing was a package from Hong Kong that was supposed to be...

Every time that I had a package arrive by DHL there would be an extra charge. Extra customs charge was their favorite excuse. The last thing was a package from Hong Kong that was supposed to be delivered by courier. I received a notification from Canada Post for a parcel with a $20.00 charge, so I contacted the shipper who reimbursed the fee and said that DHL was the courier. Apparently, they mailed the package from their Ontario location and charged me extra.
This wasn't my first encounter with DHL but it will be my last.
Now I ask who the courier is and will order if it is another courier.
I have never had a problem with any other carrier
Gerald

 – About 2 months ago.

I totally agree. We've been charged $25 to almost $40 extra when ordering merchandise form the UK! We just though it was Canada Customs and paid it, on top of shipping and handling already being...

I totally agree. We've been charged $25 to almost $40 extra when ordering merchandise form the UK! We just though it was Canada Customs and paid it, on top of shipping and handling already being paid upon ordering. Ripoff!!!

 – About 2 months ago.

Ordered a cycling jersey from Rapha in UK which is a VERY good company. Rapha prepaid all shipping/duty/taxes and DHL still sent me a bill for Duty/Taxes in Canada. When I contacted Rapha they...

Ordered a cycling jersey from Rapha in UK which is a VERY good company. Rapha prepaid all shipping/duty/taxes and DHL still sent me a bill for Duty/Taxes in Canada. When I contacted Rapha they immediately refunded me and asked for a copy of the DHL Invoice to help then get a refund from DHL. Hope that Rapha has more influence on DHL than we do.

 – About 2 months ago.

My daughter sent Christmas gifts of clothing (socks, sweaters etc) to us in Canada by DHL. We too received a bill for Customs and Duty when the documents clearly states that it was a gifts. Similar...

My daughter sent Christmas gifts of clothing (socks, sweaters etc) to us in Canada by DHL. We too received a bill for Customs and Duty when the documents clearly states that it was a gifts. Similar shipments via Canada Post have not had similar charges.

 – About 2 months ago.

It sounds like the majority of these complaints are coming from people who don't understand how international shipping works (what's legal, what isn't, how customs works, duties, etc.). ...

It sounds like the majority of these complaints are coming from people who don't understand how international shipping works (what's legal, what isn't, how customs works, duties, etc.). Just sayin'.

 – About 2 months ago.

DHL can suck my fat dick these motherf%@kers just eat eachothers asshole all day...

DHL can suck my fat dick these motherf%@kers just eat eachothers asshole all day

 – About 2 months ago.

Okfkjfjfjg...

Okfkjfjfjg

 – About 2 months ago.

A shipment to Mexico was delivered to more than 2 weeks late due incompetent handling of customs by DHL. But once we paid DHL for the customs duties and their [outrageous, previously undisclosed $200]...

A shipment to Mexico was delivered to more than 2 weeks late due incompetent handling of customs by DHL. But once we paid DHL for the customs duties and their [outrageous, previously undisclosed $200] fee for filing a form, the package still wasn't released for 5 days because DHL in Mexico incorrectly claimed we hadn't paid the fees. It is now four days since the package was finally delivered. DHL in the USA advised this morning that the package is being held until we pay the fees. The incompetence is world class. Stay away.

 – About 2 months ago.

Yeeeeeeeah. I'm pretty pi$$ed off now. AT&T insisted on replacing my screwed up phone with a warranty phone (instead of an insurance replacement). Granted, I don't need to pay the insurance...

Yeeeeeeeah. I'm pretty pi$$ed off now. AT&T insisted on replacing my screwed up phone with a warranty phone (instead of an insurance replacement). Granted, I don't need to pay the insurance deductible with a warranty replacement. But, that means that they are going to pay the LEAST possible amount for shipping said replacement. When you get an insurance replacement and pay the deductible, they ship FEDEX next day. When you get the warranty replacement and pay nothing, they ship it...you guessed it...damned DHL. I have been waiting over two weeks for my phone to arrive. I own a small business and rely on my phone for income. I'm dead in the water, because DHL sucks A$$. The status location of my package on the DHL website has not changed for four days. WTF??

 – About 2 months ago.

Package shipped by dhl domestic going from Illinois to va on about feb 14 to be transferred to usps. Didnt get to usps til about march 1st and delivered today. Good thing i didnt need it in a hurry....

Package shipped by dhl domestic going from Illinois to va on about feb 14 to be transferred to usps. Didnt get to usps til about march 1st and delivered today. Good thing i didnt need it in a hurry. Smh

 – About 2 months ago.

DHL lost my package again.
The 3rd time since June,2020
The customer service really sucks.
They are never responsible for anything and just keep parroting useless lines.
All 3...

DHL lost my package again.
The 3rd time since June,2020
The customer service really sucks.
They are never responsible for anything and just keep parroting useless lines.
All 3 lost packages they claim delivered never arrived here.
I have video footages to prove no one from DHL ever came to deliver the packages.
I had to file stolen goods to recoup the fund for all 3 cases.

DHL sucks and sucks and sucks some more.

 – About 2 months ago.

Holy schitt, I read all the comments. I have ordered prnted circuit boards from China 5 times and 5 times DHL has been a complete fcuk-up. Finally, the Chinese manufacturer gives up the option of...

Holy schitt, I read all the comments. I have ordered prnted circuit boards from China 5 times and 5 times DHL has been a complete fcuk-up. Finally, the Chinese manufacturer gives up the option of using FedEx. Great service!! the Chinese gets my stuff fabricated and shipped to me via Cincinnati in 2 days. When my package arrives in Cincinnati,..., then the nightmare begins!! I am sure that the Bermuda Triangle has moved to Cincinnati. It's a fcuking black hole!! DHL is a JOKE. At this point all I can say to DHL is " .. and the horse you ride."

 – About 2 months ago.

I ordered something 13 days ago and it’s still not here, I haven’t been updated for 3 days. It still says that jits in Union City bruh. By the time i get an update I’m gonna be 40 with 4 kids...

I ordered something 13 days ago and it’s still not here, I haven’t been updated for 3 days. It still says that jits in Union City bruh. By the time i get an update I’m gonna be 40 with 4 kids and a wife, and by the time it actually gets her win gonna be in a retirement home.

 – About 3 months ago.

I am from Bangladesh and its send from my brother and uncle one brev which one sended yeasterday from Asspudden hjärta it was 18 ours ago no uppdate tracking news....

I am from Bangladesh and its send from my brother and uncle one brev which one sended yeasterday from Asspudden hjärta it was 18 ours ago no uppdate tracking news.

 – About 3 months ago.

Ordered something for my elderly mother through Walmart on Feb12.
Latest update today (02/25) says its in DHLs hands. What are they doing, waiting to fill a pallet before they ship? I’m glad...

Ordered something for my elderly mother through Walmart on Feb12.
Latest update today (02/25) says its in DHLs hands. What are they doing, waiting to fill a pallet before they ship? I’m glad it wasn’t medicine...WTF?

 – About 3 months ago.

Are you kidding me?? I am in NM. Why in the he'll did it go from Delaware to Cali in 2 days. SIT THERE for 5 f%@kin days and now where is my package with a delivery date of TOMORROW? f%@kING...

Are you kidding me?? I am in NM. Why in the he'll did it go from Delaware to Cali in 2 days. SIT THERE for 5 f%@kin days and now where is my package with a delivery date of TOMORROW? f%@kING TEXAS!Why?!?

 – About 3 months ago.

My package has been sitting near Atlanta, GA for the past few days. I'm in TN, not too far away. It says it's on hold due to severe weather issues. It's currently 62 degrees and sunny...

My package has been sitting near Atlanta, GA for the past few days. I'm in TN, not too far away. It says it's on hold due to severe weather issues. It's currently 62 degrees and sunny there! And has been nice for a while! The last package I had through DHL also got held for around two weeks, and I never got a clear response as to the real issue. This is getting frustrating.

 – About 3 months ago.

Didn't ring doorbell. I was at home. Found card posted through letterbox. Left in safe place. Some random shop I've never heard of called 'Johals Shop' on a road that's 1 mile...

Didn't ring doorbell. I was at home. Found card posted through letterbox. Left in safe place. Some random shop I've never heard of called 'Johals Shop' on a road that's 1 mile away. Handwriting is awful and can barely make out the street name. No postcode, or street number. Nothing. I've emailed the food company I ordered from, letting them know they need to change delivery service or I won't be buying from them again. No wonder everyone buys from Amazon.

 – About 3 months ago.

My package has been stuck on "in transit to destination country" for almost a month. Here's the kicker- the tracking automatically updates to the time and date every time I or anyone...

My package has been stuck on "in transit to destination country" for almost a month. Here's the kicker- the tracking automatically updates to the time and date every time I or anyone clicks into the tracking link. Therefore preventing the sender from opening a missing package investigation as the tracking is technically "updating"

 – About 3 months ago.

Distribution from the Cincinnati Hub must be terrible. Have a package that has set there on 'hold' due to weather for the last 5 days with no projected time for movement again or ETA...

Distribution from the Cincinnati Hub must be terrible. Have a package that has set there on 'hold' due to weather for the last 5 days with no projected time for movement again or ETA available. Somehow USPS, UPS and FedEX have been delivering through all the snow and ice somehow but DHL has fallen directly on their face.

 – About 3 months ago.

I ordered some of that Magic Spoon cereal over a week ago, and the DHL tracking says it hasn’t moved from its Cincinnati location in a week. Are they all taking the week off?? Did you people put my...

I ordered some of that Magic Spoon cereal over a week ago, and the DHL tracking says it hasn’t moved from its Cincinnati location in a week. Are they all taking the week off?? Did you people put my box in a corner and forget about it?? Seriously, who even uses DHL? I’ll pay an extra $20 for shipping if you just do it through UPS or the postal service. Even the postal service doesn’t take this long!

 – About 3 months ago.

Since 17/02/2021 the package with the courier! Are they taking it home? Is he Santa waiting for Christmas to deliver it?...

Since 17/02/2021 the package with the courier! Are they taking it home? Is he Santa waiting for Christmas to deliver it?

 – About 3 months ago.

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 – About 3 months ago.

What the Heck! I have had good luck with DHL in the past but they appear to be a mess right now. I had a package shipped from China, it go picked up from the mfg, put on a plane and delivered to...

What the Heck! I have had good luck with DHL in the past but they appear to be a mess right now. I had a package shipped from China, it go picked up from the mfg, put on a plane and delivered to Cincinnati all within 48 hours. Then it set in Cincinnati for 6 day for whatever lame ass reason, then mistakenly shipped to Boston where once again, it has now sat for 3 days with no reason, except on hold. When you call support, if you can actually talk to someone, they say we will call you back in 2 hours... I have never received a call. If you use the Chat from their phone app, you can sometimes talk to someone, but usually just gets dropped, like the calls. I have received a text message or two, but all they say is we will update you tommorow..... day after day. PULL YOUR HEADS OUT OF YOUR ASS!

 – About 3 months ago.

my package has been sitting in Cincinnati for 9 days on hold because of weather and not moving. There has been maybe 1 or 2 days of actual snow in this part of the country. I am starting to think...

my package has been sitting in Cincinnati for 9 days on hold because of weather and not moving. There has been maybe 1 or 2 days of actual snow in this part of the country. I am starting to think they lost it the package.

 – About 3 months ago.

Anytime I have a package that is taking an excessive amount of time and I call into these companies to find out why, DHL is behind it.
As part of my insurance I get money to spend on an over the...

Anytime I have a package that is taking an excessive amount of time and I call into these companies to find out why, DHL is behind it.
As part of my insurance I get money to spend on an over the counter website and on that website said they will ship within 48 hours however upon calling customer service because it's been nearly a month they said it will take 21 days to get to you and they use DHL. 21 days to receive a package is ridiculous I can get packages faster from other countries just using regular shipping.
DHL doesn't even really deliver packages and they hand them off to the USPS. They are an extremely slow middleman and I don't understand why companies use them.
Sadly too many websites that use DHL doesn't let people know if they use DHL because if I knew that they use DHL I wouldn't even bother ordering other then this over the counter service.

 – About 3 months ago.

One more thing, their tracking system is outdated!!!!...

One more thing, their tracking system is outdated!!!!

 – About 3 months ago.

So!!! Apparently DHL Ontario are not aware they are in Canada, and a snow suddenly disrupted their delivery for 2 days!!! Made a mistake and changed the address, sorry to a depot!!! And still...

So!!! Apparently DHL Ontario are not aware they are in Canada, and a snow suddenly disrupted their delivery for 2 days!!! Made a mistake and changed the address, sorry to a depot!!! And still they've said the "adverse weather hindered them from deliver". Customer service answers very fast, but are lazy and trying to do the least possible.
Why????

 – About 3 months ago.

I ordered a couple of vinyl from sacred records from brooklyn last month. No tell me, logistically speaking, NY has some pretty great supply chains that optimize parcel delivery but going through dhl...

I ordered a couple of vinyl from sacred records from brooklyn last month. No tell me, logistically speaking, NY has some pretty great supply chains that optimize parcel delivery but going through dhl hasz taken almost a month to get my parcel delivered here in canada. I know the pandemic is an issue but I've just received a package from Chicago through Dais just today 2 weeks after I ordered the Sacred records order. DHL is utter garbage with the eternal 'in transit' status. At this rate, my package from the UK will get here sooner through its uk post and that's overseas!

 – About 3 months ago.

God damn DHL's service is so slow! It was stuck in Cincinnati for 5 f%@king days and I paid for express shipping! Then after finally moving to Orlando, they say it's late due to "force...

God damn DHL's service is so slow! It was stuck in Cincinnati for 5 f%@king days and I paid for express shipping! Then after finally moving to Orlando, they say it's late due to "force majure due to weather". Wish I went with Fedex or UPS.