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DHL® Sucks!

@DHLSucks_
Frustrated with DHL® service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Had something delivered via DHL. I had requested it be left at their distribution center for pickup. They ignored my request and delivered it to my neighbors address, just left it on the porch, at...

Had something delivered via DHL. I had requested it be left at their distribution center for pickup. They ignored my request and delivered it to my neighbors address, just left it on the porch, at the ready to be stolen. So not only was my request ignored, it was delivered to the wrong address. Proof of delivery stated it was signed by 'Front Porch'. Didn't know that porches were capable of signing. Totally not impressed.

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 – About 2 days ago.

Package sitting in NC for 10 days now. I live in SC and could have driven there and picked it up faster than DHL. NEVER AGAIN!...

Package sitting in NC for 10 days now. I live in SC and could have driven there and picked it up faster than DHL. NEVER AGAIN!

 – About 2 days ago.

Good day,

My name is Eric and unlike a lot of emails you might get, I wanted to instead provide you with a word of encouragement – Congratulations

What for?

Good day,

My name is Eric and unlike a lot of emails you might get, I wanted to instead provide you with a word of encouragement – Congratulations

What for?

Part of my job is to check out websites and the work you’ve done with dhl-sucks.net definitely stands out.

It’s clear you took building a website seriously and made a real investment of time and resources into making it top quality.

There is, however, a catch… more accurately, a question…

So when someone like me happens to find your site – maybe at the top of the search results (nice job BTW) or just through a random link, how do you know?

More importantly, how do you make a connection with that person?

Studies show that 7 out of 10 visitors don’t stick around – they’re there one second and then gone with the wind.

Here’s a way to create INSTANT engagement that you may not have known about…

Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It lets you know INSTANTLY that they’re interested – so that you can talk to that lead while they’re literally checking out dhl-sucks.net.

CLICK HERE https://talkwithwebvisitors.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

It could be a game-changer for your business – and it gets even better… once you’ve captured their phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation – immediately (and there’s literally a 100X difference between contacting someone within 5 minutes versus 30 minutes.)

Plus then, even if you don’t close a deal right away, you can connect later on with text messages for new offers, content links, even just follow up notes to build a relationship.

Everything I’ve just described is simple, easy, and effective.

CLICK HERE https://talkwithwebvisitors.com to discover what Talk With Web Visitor can do for your business.

You could be converting up to 100X more leads today!

Eric
PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
You have customers waiting to talk with you right now… don’t keep them waiting.
CLICK HERE https://talkwithwebvisitors.com to try Talk With Web Visitor now.

If you'd like to unsubscribe click here http://talkwithwebvisitors.com/unsubscribe.aspx?d=dhl-sucks.net

 – About 2 days ago.

they f%@king lost my 800 dollar guitar which was a limited run. i call them and they give me no info or help and proceed to hang up on me instead of help....

they f%@king lost my 800 dollar guitar which was a limited run. i call them and they give me no info or help and proceed to hang up on me instead of help.

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 – About 3 days ago.

Ordered a product for $70, paid $24 shipping via DHL. DHL then charged me $23 duty, handling fees taxes on top in order to deliver the package. $43 for shipping / duty on a $70 item is absolute...

Ordered a product for $70, paid $24 shipping via DHL. DHL then charged me $23 duty, handling fees taxes on top in order to deliver the package. $43 for shipping / duty on a $70 item is absolute robbery!!

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 – About 4 days ago.

100 $ CAD product,paid 30 $ shipping and anothjer 48 $ fees trough DHL.
DHL should be investigated or just boycott the crooks at DHL!!!!...

100 $ CAD product,paid 30 $ shipping and anothjer 48 $ fees trough DHL.
DHL should be investigated or just boycott the crooks at DHL!!!!

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5$ duty.... paying 4x that in fees.... already paid 20$ for shipping.... criminal...

5$ duty.... paying 4x that in fees.... already paid 20$ for shipping.... criminal

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 – About 1 Week ago.

My package has been sitting in the St Louis Missouri facility for over two weeks. No movement. Why? If you ask, they say you have to contact the merchant. . I have the tracking number. The website...

My package has been sitting in the St Louis Missouri facility for over two weeks. No movement. Why? If you ask, they say you have to contact the merchant. . I have the tracking number. The website asks if the package has been there more than ten days........really, does that mean they typically are so far behind. I know alot of packages are shipped from many companies, but if you are running a business, hire more people, hire more temporary people, or maybe get competent people. (Unfortunately, I realize you can't fire people these days just because they are not competent)

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 – About 1 Week ago.

What the hell is going on in Cincinnati with DHL? Takes 10 days to release a “ hold “ and refuse tell you what the hold was for. Never have this problem with the other guys. Even the USPS is...

What the hell is going on in Cincinnati with DHL? Takes 10 days to release a “ hold “ and refuse tell you what the hold was for. Never have this problem with the other guys. Even the USPS is better than this. Seems to be a reoccurring problem at the US hub.

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 – About 3 weeks ago.

Paid an additional $14.23 'customs' charge for delivery of sneakers from a local company here in Calgary! Nowhere was that charge mentioned in my order. DHL sucks big time and I won't EVER...

Paid an additional $14.23 'customs' charge for delivery of sneakers from a local company here in Calgary! Nowhere was that charge mentioned in my order. DHL sucks big time and I won't EVER order from a company using them!!

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 – About 3 weeks ago.

Waiting for an Easter package for a month now. It was shipped from Germany to Korea. The tracking says it is still in Frankfurt, Germany. Are they waiting to get a full plane before they start...

Waiting for an Easter package for a month now. It was shipped from Germany to Korea. The tracking says it is still in Frankfurt, Germany. Are they waiting to get a full plane before they start flying?

The kicker is the package was sent express; That means 110 Euros express into DHL CEO's pocket.

My advice do not use DHL unless you want to make a time capsule!

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 – About 3 weeks ago.

I bought my laptop with Dell Austria because they promised that they will ship it with UPS. And, the terror, they shipped it with disastrous DHL. Of course the laptop was one week late, and I had to...

I bought my laptop with Dell Austria because they promised that they will ship it with UPS. And, the terror, they shipped it with disastrous DHL. Of course the laptop was one week late, and I had to check in the system to find out that they decided not to deliver it because "the address was incomplete". It's a house, you assholes! There is no apartment number because it is not an apartment. But they just decided not to freaking even try, nor to at least call me by phone. As much as things are in my power, I will never give a cent again to these useless company.

 – About 3 weeks ago.

DHL works together with the worst customs agency of Mexico. If you send something to Mexico, be aware that it's going to arrive one month late, if it arrives at all, and you will be charged...

DHL works together with the worst customs agency of Mexico. If you send something to Mexico, be aware that it's going to arrive one month late, if it arrives at all, and you will be charged "releasing customs fees" and "storage fees", even if it was them who took forever to process it, and some other invented fees. And, of course, if things move is because you are going to call them every day, not because these innepts have half gram of initiative.

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 – About 4 weeks ago.

Ebay international shipping does NOT give you a choice as to carrier. They selected DHL, my customer in Chile has been waiting on an item for over 20 days after paying for international express...

Ebay international shipping does NOT give you a choice as to carrier. They selected DHL, my customer in Chile has been waiting on an item for over 20 days after paying for international express shipping with an estimated advertised by ebay delivery date of 3-5 days from date of purchase. USPS took it to their international processing center, which took 2 days, then delivered it to DHL. It took 3 days for them to even process the package, before taking another day to "container or sack" the item, before finally sending it out of the USA. I have been lucky the customer has been patient with this issue, but it appears the package is being shipped by boat at this point, as their is no indication of where it is other than "in route to destination country".

This is not the first poor experience I had with DHL. A VR company shipped me items on the same day from china. For whatever reason,(possibly warehouse location) FED-EX was chosen for one package, and DHL was selected by the company for the other. My FED-EX package arrived in 9 days, my DHL package arrived 3 weeks later.

DHL is a great example of efficiency of an organization when the customer has no other choice.

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 – About 4 weeks ago.

Ordered a pair of shoes from HK. everything went smoothy until my package reached tje facility and surprise, got an email that i need to pay over 100$ in duty import fees.


First...

Ordered a pair of shoes from HK. everything went smoothy until my package reached tje facility and surprise, got an email that i need to pay over 100$ in duty import fees.


First and last time using DHL

 – About 4 weeks ago.

Well another case. Ordered a package from Hong Kong sent by dhl. Package is at the local terminal but they want $42.00 more to send it. Shouldn't be allowed. There should be a law against...

Well another case. Ordered a package from Hong Kong sent by dhl. Package is at the local terminal but they want $42.00 more to send it. Shouldn't be allowed. There should be a law against holding parcels for ransom.

 – About 1 Month ago.

I love DHL...

I love DHL

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DHL charged me $22.82 processing fee for nothing -- you can keep the package!...

DHL charged me $22.82 processing fee for nothing -- you can keep the package!

 – About 1 Month ago.

Reliable service and great people. ...

Reliable service and great people.

 – About 1 Month ago.

Role models for the industry...

Role models for the industry

 – About 1 Month ago.

Incredible company and great service ...

Incredible company and great service

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I love DHL...

I love DHL

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Just another example of business doing what they want when they want and our government officials represent them not the citizens their elected to serve way to go dhl I hope u all go bankrupt fed ex...

Just another example of business doing what they want when they want and our government officials represent them not the citizens their elected to serve way to go dhl I hope u all go bankrupt fed ex also thanks to all our elected officials lol

 – About 1 Month ago.

DHL is amazing



















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 – About 1 Month ago.

I ordered a package from wish and it was shipped via DHL I never received it and when I contacted Wish I was instructed to contact the carrier DHL.. When I contacted DHL they said they delivered it...

I ordered a package from wish and it was shipped via DHL I never received it and when I contacted Wish I was instructed to contact the carrier DHL.. When I contacted DHL they said they delivered it and gave me a tracking number when I again told them that I never received it they blamed it on wish and said that I needed to contact them. Wish is a terrible company and DHL is worse at the very least they are liars

 – About 1 Month ago.

Ordered something very important for my business, I payed about 10 dollars for faster shipping..... the package is from California and we are located in Syracuse NY, It has been 17 days since the...

Ordered something very important for my business, I payed about 10 dollars for faster shipping..... the package is from California and we are located in Syracuse NY, It has been 17 days since the package was received by DHL from the Vender. It cost 10 dollars to ship something the same size with the usps using their priority (1-3 day) shipping. Emailed them and they just sent me an automated response saying why it could be delayed, no actual email was sent to mend my issue. I called them and they hung up when I was on hold. This is a disgrace!

 – About 1 Month ago.

Called to complain about a package not being delivered. I asked to talk to a supervisor. They said I had to wait 90 min for a call back. 2 hours later no call. It's nearly midnight....

Called to complain about a package not being delivered. I asked to talk to a supervisor. They said I had to wait 90 min for a call back. 2 hours later no call. It's nearly midnight.

 – About 1 Month ago.

I just paid for a bridesmaid dress on a website and paid 30 bucks for shipping with the company. I then received an extra bill from DHL, after I already signed for the dress, saying I owe another 37...

I just paid for a bridesmaid dress on a website and paid 30 bucks for shipping with the company. I then received an extra bill from DHL, after I already signed for the dress, saying I owe another 37 bucks. I did not know it was being delivered by DHL as I just read their feature in the CBC this week on all the extra fees. If I would have known, I would have never let them deliver it.

Would love to see the breakdown on how they are actually spending my money for the shipment. Completely taking advantage of consumers. This can’t be legal.

 – About 1 Month ago.

DHL has my package hostage, says weather delays...UPS and FEDEX trucks are racing around here no problem. DHL sucks....

DHL has my package hostage, says weather delays...UPS and FEDEX trucks are racing around here no problem. DHL sucks.

 – About 1 Month ago.

When I ordered a small item from Spain I was charged $39.85 CAD Shipping, then a $22.40 CAD surprise Service fee when it arrived in Canada. For an article on how they screw people in Canada see: ...

When I ordered a small item from Spain I was charged $39.85 CAD Shipping, then a $22.40 CAD surprise Service fee when it arrived in Canada. For an article on how they screw people in Canada see: https://www.cbc.ca/news/gopublic/dhl-hidden-fees-1.5935236

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Update on my package after leaving comment 2 seconds ago..... They delivered it to the wrong post office andd it is being sent back to the DHL in New Jersey. WTF?...

Update on my package after leaving comment 2 seconds ago..... They delivered it to the wrong post office andd it is being sent back to the DHL in New Jersey. WTF?

 – About 1 Month ago.

My package has been waiting in New Jersey for 3 weeks -_-, just send it to me already ffs...

My package has been waiting in New Jersey for 3 weeks -_-, just send it to me already ffs

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DHL has twice asked me to pay additional fees (those weird "processing fees") on orders from abroad (I'm in Canada) although I had already paid a decent amount for shipment!
Now I...

DHL has twice asked me to pay additional fees (those weird "processing fees") on orders from abroad (I'm in Canada) although I had already paid a decent amount for shipment!
Now I know, I don't order from sellers who use DHL. Unfortunately the seller/website loses customers because of choosing to work with DHL!
It's definitely a form of ransom and I wonder who can we report this to in Canada. I'm sure it must be illegal to impose such fees on top of already expensive shipping cost.

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These thieves should have to pay back every penny gained from this scam! I've been ripped more than once because I didn't know who was the deliverer This should be illeggal as this is hidden,...

These thieves should have to pay back every penny gained from this scam! I've been ripped more than once because I didn't know who was the deliverer This should be illeggal as this is hidden, fake charge theft! I will always boycott these thieves if it is within my control!!!!!

 – About 1 Month ago.

I have a history of dealing with DHL and have had many issue of being held to ransom and deliberately withholding information. I have on many occasions recommending to sellers NOT to use DHL due to...

I have a history of dealing with DHL and have had many issue of being held to ransom and deliberately withholding information. I have on many occasions recommending to sellers NOT to use DHL due to there underhanded practices and will continue to do so. Many shipping options out there with more reputable companies. DHL are the worst for shipping into Canada.

 – About 1 Month ago.

Update on my earlier post copied below: Discovered that DHL incorrectly charged me $71 in duty! Went to the Canadian Border Service Agency today to "self-clear" and they confirmed this. Now...

Update on my earlier post copied below: Discovered that DHL incorrectly charged me $71 in duty! Went to the Canadian Border Service Agency today to "self-clear" and they confirmed this. Now the fun begins with telling DHL that they made a mistake. Earlier post: I ordered a ring from a jeweller in the US (I'm in Canada). The total came to about $400 (Canadian). I paid $65 US for shipping. DHL now wants $154.49 on top of that! I went to the CBSA site to calculate duties and taxes and that totalled $53.43. I called DHL and the customer service couldn't give me a breakdown of the invoice. He did say that $17 of it was for processing. The rest he said was for the government. Our taxes are high but not that high. He gave me an email to write to to get the breakdown. Nothing yet. Hmmmm

 – About 1 Month ago.

DHL dinged me 19.19 CAD today, claiming half was for customs/duty, yet no such form was attached, and the other half was for "processing". I won't buy from society6 again unless they stop...

DHL dinged me 19.19 CAD today, claiming half was for customs/duty, yet no such form was attached, and the other half was for "processing". I won't buy from society6 again unless they stop using DHL. What a ripoff! I'm pissed!

 – About 1 Month ago.

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My package is coming from Ft. Worth, three hours up the interstate. I have a delivery date in two WEEKS! Seriously???!?!!? ...

My package is coming from Ft. Worth, three hours up the interstate. I have a delivery date in two WEEKS! Seriously???!?!!?

 – About 1 Month ago.

I ordered a ring from a jeweller in the US (I'm in Canada). The total came to about $400 (Canadian). I paid $65 US for shipping. DHL now wants $154.49 on top of that! I went to the CBSA site to...

I ordered a ring from a jeweller in the US (I'm in Canada). The total came to about $400 (Canadian). I paid $65 US for shipping. DHL now wants $154.49 on top of that! I went to the CBSA site to calculate duties and taxes and that totalled $53.43. I called DHL and the customer service couldn't give me a breakdown of the invoice. He did say that $17 of it was for processing. The rest he said was for the government. Our taxes are high but not that high. He gave me an email to write to to get the breakdown. Nothing yet. Hmmmm, I wonder where that other $84 going?

 – About 1 Month ago.

They claim to be international company, but as an expat living in Germany, there is not way to contact them in English. Their site has an English version but all the important functionality is removed...

They claim to be international company, but as an expat living in Germany, there is not way to contact them in English. Their site has an English version but all the important functionality is removed in that version. Only works in German. Also, if you were going to call their operators, they don't speak English and refrain to connect you to anyone who does. So, if you run into a problem, say goodbye to your package since you can't get any help from them.

 – About 1 Month ago.

Purchased a keyboard last month, the package has been returned to the sender twice (because they say the can't find the address) and I haven't yet been able to get my package. I live in...

Purchased a keyboard last month, the package has been returned to the sender twice (because they say the can't find the address) and I haven't yet been able to get my package. I live in Germany as an expat and I get letters every day (delivered by DHL) but when it's time to deliver the packages, they say the can't find the address! Idiots!

 – About 1 Month ago.

Ordered a pen from Spain. Paid $35 for shipping. On the day of delivery I was informed I had to pay another $16 for handling or something like that. These guys are crooks. Companies that use them to...

Ordered a pen from Spain. Paid $35 for shipping. On the day of delivery I was informed I had to pay another $16 for handling or something like that. These guys are crooks. Companies that use them to ship should also be mandated to post a disclaimer that the listed shipping charge is subject to being held ransom on delivery day. I will never order anything again if it is being shipped by DHL. Speed of shipping however was great but that doesn’t make up for the hidden charges.

 – About 1 Month ago.

Order a $100.00 item from the US. Fine print said all taxes etc included.
Package was over a week late. Called DHL...on hold for over an hour. At the hour mark the system kicked me out.

Order a $100.00 item from the US. Fine print said all taxes etc included.
Package was over a week late. Called DHL...on hold for over an hour. At the hour mark the system kicked me out.
The next day I find a notice in my mailbox saying they tried to deliver!! I was home all day!! Wtf?!
Within an hour I had 3 emails demanding payment for customs taxes?! Then text messages?!
I tried calling for 2 days....nothing!!! Turns out the fees were 55.00 for a 100.00 item!!! I was sick. I called the shipper they had no idea what the extra fees were for!!
I finally had to pay the 55.00.....
DHL is the worst. Terrible customer service...
I will never use them again.

 – About 1 Month ago.

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 – About 1 Month ago.

I purchased an item from Amazon last year, paid delivery fee of 23 dollars I think. Everything seems alright, got message that my item will be delivered on specific day. And then all nonsense with DHL...

I purchased an item from Amazon last year, paid delivery fee of 23 dollars I think. Everything seems alright, got message that my item will be delivered on specific day. And then all nonsense with DHL started, they kept telling me that I need to pay duty fees even though on my invoice said that taxes and duties were paid. Then I had to talk to DHL representative at least three times maybe four, sand all kinda paperwork ( proof of purchase, Amazon invoice, shipper details and so on) they kept demanding me to pay some obscure duty fees that I paid already . Anyway, long story short they kept my package hostage for over two months. What a company, never ever again fricken losers.

 – About 1 Month ago.

DHL= theives. Over charged for processing fees which they call customs charges. Have had many other packages delivered from other companies and have never had my package held for ransom or been...

DHL= theives. Over charged for processing fees which they call customs charges. Have had many other packages delivered from other companies and have never had my package held for ransom or been charged extra fees after paying the shipping cost. These fees turn out to be a cash grab as they are DHL taking more processing fees, shouldn't this be included in the initial shipping price? It would show if they weren't crooks. I now ask any sellers who they ship with and will NOT make purchases with anyone who uses DHL as their courier. THEIVES!

 – About 1 Month ago.

Working as a medic/FF and ordered two safety lights from the US to be delivered here in Canada. Total cost of the products USD$99. DHL shipping USD$30.

Wait for it because you know...

Working as a medic/FF and ordered two safety lights from the US to be delivered here in Canada. Total cost of the products USD$99. DHL shipping USD$30.

Wait for it because you know it's coming: Had to pay an additional CAD$24.18 for "Customs Fees" except, as it turns out, the Customs fees were only $6.33. DHL charged me $17.85 in processing fees.

You'd think that after paying CAD$62.03 in delivery fees, the package would be delivered in record speed. But noooooo - it may or may not be delivered on March 18th. I'm sure there will be extra fees if it's actually delivered to our address and not left in the middle of the street.

PS. I wrote to the company I ordered the product from and their response was "read the fine print". I let them know if they are good with the way DHL treats their international clients, I will be just fine searching for alternative suppliers.

 – About 1 Month ago.

I ordered a wall plaque from Italy, to be delivered by DHL; but got a notice that they wouldn’t deliver it until I paid additional fee of $80.00 for duty. Could not believe it. This was an...

I ordered a wall plaque from Italy, to be delivered by DHL; but got a notice that they wouldn’t deliver it until I paid additional fee of $80.00 for duty. Could not believe it. This was an anniversary gift for my husband. I paid it but will never ever buy anything again if DHL is the method of delivery. Talk about being scammed

 – About 1 Month ago.

DHL needs to be sanctioned for their hidden charges reaping and forcing customer to pay in the name of custom duties .This needs to be looked into. Though I have stop everything that has to do with...

DHL needs to be sanctioned for their hidden charges reaping and forcing customer to pay in the name of custom duties .This needs to be looked into. Though I have stop everything that has to do with DHL. But thousands still fall victim of DHL scam

 – About 1 Month ago.

Same as all you good folks. DHL does NOT care about you, only your money! This company has gotten too big for it's own good! I was surprised by them with a fee charged on delivery that was...

Same as all you good folks. DHL does NOT care about you, only your money! This company has gotten too big for it's own good! I was surprised by them with a fee charged on delivery that was paid for by my family as I was not home. I had checked their tracking site and was prepared to pay their outrageous fees if only they made them available! They pretend that the extra costs are all from the Government when in fact it is just a thinly disguised money grab. We can charge you, and we will. There is no question about it, so just pay up and shut up!! Sad to think that so many of us are on here ranting away and DHL doesn't give a ratz arse about any of this...have they made things good for you? ...ya, didn't think so. Good luck folks as we are nothing but $$ to them!! R

 – About 1 Month ago.

I ordered a book (Art book with hardcover) from the UK. The book was heavy and DHL charged C$130 for shipping from the UK to Canada. A week later, I got an email telling me that I would have to pay...

I ordered a book (Art book with hardcover) from the UK. The book was heavy and DHL charged C$130 for shipping from the UK to Canada. A week later, I got an email telling me that I would have to pay another C$60 for "duties and taxes" and they will not deliver the book unless I paid up. I replied telling them that books are exempt from duties but they insisted that I pay. Never will I use DHL again and if a merchant only ships via DHL, then I will pass.

 – About 1 Month ago.

Ordered a package from Dubai to Canada... DHL FORCED à payment of duties and taxes which was 75% of the item value... I refused to pay and rejected the package and in the end the merchant agreed to...

Ordered a package from Dubai to Canada... DHL FORCED à payment of duties and taxes which was 75% of the item value... I refused to pay and rejected the package and in the end the merchant agreed to pay the duty and delivered the item since there was more of a cost for them to return ship it.. Having asked... Dhl claimed it was shipping and duty charges but 75% doesn't justify that...

 – About 1 Month ago.

Never again. Took longer than any other courier and then surprise extra charges and what they claim as duty and taxes that I never pay with other shipping methods of the same item from the same place....

Never again. Took longer than any other courier and then surprise extra charges and what they claim as duty and taxes that I never pay with other shipping methods of the same item from the same place.

 – About 1 Month ago.

I ordered maps from Iceland. I was charged for shipping but they did not disclose who their shipping agent was. There is no duty required by Canadian Customs. I received an email that the package...

I ordered maps from Iceland. I was charged for shipping but they did not disclose who their shipping agent was. There is no duty required by Canadian Customs. I received an email that the package had arrived but DHL SAID THERE WAS A CUSTOMS AND DUTY FEE of $23. that had to be paid before I received the package. I was surprised because other maps I had received shipped by regular mail had not had duty imposed. I paid it to receive my order but I WILL NEVER USE DHL AGAIN AND I WILL REQUEST MY SUPPLIER TO NOT SHIP VIA DHL.

 – About 1 Month ago.

Disney Store uses DHL to ship to Canada (but does not disclose that on the purchase page of the website). They offer free shipping within the US but to send to Canada there is ALWAYS a shipping fee...

Disney Store uses DHL to ship to Canada (but does not disclose that on the purchase page of the website). They offer free shipping within the US but to send to Canada there is ALWAYS a shipping fee (never have free shipping promotions). I bought a $208 USD purse and shipping was $59.50 USD!!!!!! I'm not sure if Disney is including an "upcharge" or if this full amount goes to DHL but either way this is already an excessive fee.

But then I was ALSO charged $68 CAD in taxes/duties and fees to DHL before receiving my purchase. Over $143 in Canadian funds on a purse that cost equivalent to $263 CAD!!!!! DHL IS EVIL AND NOT CUSTOMER FOCUSED.... AND SHAME ON DISNEY FOR USING THEM FOR SHIPPING. I have ordered other big ticket items from companies in the states that ship through FedEx, UPS or USPS that charge nowhere near this much for the shipping/duties/fees/ etc.

Disney need to start offering different shipping options for Canadian shoppers as well as disclose during the transaction how something is being shipped. I refuse to ship anything DHL ever again. And out of principal of keeping money out of their pocket I will rent a postage drop box and drive myself to the border from now on if there's is something I am dying to get from companies like Disney that use DHL so I can ship for free toss US address. I would rather pay the post service for the temporary box and spend my time drive/gas then pay DHL!

I will be sending an email to Disney Store customer service as well regarding all of this, although a large company like that will probably just brush it aside - I encourage everyone that has DHL horror stories to email the companies they purchased from against using DHL in the future. As DHL's fees and policies reflect poorly on the companies that choose to use them for shipping.

Thank you for reading my rant.

 – About 1 Month ago.

I'm sure it's far more than 999 reasons these guys suck. A year ago, my friend shipped a watch and a new cellphone by these DHL morons. It was shipped from Edmonton,Alberta Canada to Progreso...

I'm sure it's far more than 999 reasons these guys suck. A year ago, my friend shipped a watch and a new cellphone by these DHL morons. It was shipped from Edmonton,Alberta Canada to Progreso in Yucatan, Mexico. I tracked the shipment which got as far as Querétaro, México. i called dhl several times, and got the run around. The shipper included the bills in the package as instructed. DHL told me I had to file a claim from the origin of the parcel, which is Edmonton, and only the shipper could do the claim. Of course the bills were in the shipped package. Anyway, the bullshit and run around i received from them caused me to abandon my claim. They got away with charging over $100 for an undelivered parcel. These guys are the worst people to deal with. They make it difficult to make claims for lost and stolen items. I say stolen, because I believe they have thieves working in their warehouses. I will never use these thieves again.

 – About 1 Month ago.

I purchased an item from France - paid shipping and handling in advance. When it arrived DHL didn't deliver it or leave a notice. I contacted the company I purchased from and they tracked the...

I purchased an item from France - paid shipping and handling in advance. When it arrived DHL didn't deliver it or leave a notice. I contacted the company I purchased from and they tracked the shipment saying it was being held at a DHL facility. I contacted them and they said yes they had it and I had 4 days to pick it up before they returned it to the shipper (in France)
I went to pick it up and they charged me an additional $24 - $17 for handling, and the rest for taxes etc.
I was curious about this as I had already paid shipping and handling with the supplier - I paid the $24 as I wanted my item I had already bought. When I got home I contacted the shipper in France and they said they had not received any complaints about DHL before.

I have had the misfortune of being sent items via DHL several times in my life and the experience is always the same - I have to go pick it up (so they don't deliver like they claim) and they charge over $20 extra. I now inquire with the seller before I purchase to be sure DHL is not their courier service.

 – About 1 Month ago.

WORST SERVICE EVER!!!!!! Six different agents with different requests, all with the same bottom line....WE WANT YOUR MONEY. None was owed, a move of items back to Canada has no duty requirements for a...

WORST SERVICE EVER!!!!!! Six different agents with different requests, all with the same bottom line....WE WANT YOUR MONEY. None was owed, a move of items back to Canada has no duty requirements for a Canadian citizen.......for over four weeks they held onto our personal belongings. DO NOT USE DHL!!!!

 – About 1 Month ago.

DHL won't see anymore business from me. They screwed me once. Never again....

DHL won't see anymore business from me. They screwed me once. Never again.

 – About 1 Month ago.

The best way to deal with DHL is DON'T. Tell your supplier to use an alternate shipping company. To keep your business they will usually comply.

I did this with a Denmark company and...

The best way to deal with DHL is DON'T. Tell your supplier to use an alternate shipping company. To keep your business they will usually comply.

I did this with a Denmark company and I was willing to wait the extra time Canada Post took to deliver because I was tired of the exorbitant costs DHL was charging AFTER I'd already paid double the shipping costs for their service.

 – About 1 Month ago.

Ordered a $22 CDN part for a vacuum...total DHL fees: $43 (of which ...

Ordered a $22 CDN part for a vacuum...total DHL fees: $43 (of which

 – About 1 Month ago.

I once received a $350 drum from Egypt shipped here to Canada by DHL; didn't pay a dime in duty or fees. Then I received $50 in hobby supplies from Japan by DHL; over $40 in fees!! I believe the...

I once received a $350 drum from Egypt shipped here to Canada by DHL; didn't pay a dime in duty or fees. Then I received $50 in hobby supplies from Japan by DHL; over $40 in fees!! I believe the order from Japan was routed through the US and those idiots thought the value in Yen was dollars and I believe customs fees are passed on from one country to the next, so DHL Canada got stuck paying this idiot fee to their US counterparts. When it got to me, it was $20 customs fee, $10 handling fee, $10 processing fee, etc; they were making up fees to gouge me for their own incompetence.

Never use DHL!
NEVER!!!!

 – About 1 Month ago.

I see a class action suit looming!!! lots of them succeed!!! beware DHL !!!...

I see a class action suit looming!!! lots of them succeed!!! beware DHL !!!

 – About 1 Month ago.

DHL is not upfront in disclosing these "hidden" charges and fees which is mostly retained by DHL themselves and not paid to a third party. To charge these outrageous fees on top of their...

DHL is not upfront in disclosing these "hidden" charges and fees which is mostly retained by DHL themselves and not paid to a third party. To charge these outrageous fees on top of their regular delivery fees is unconscionable and borders on theft or larceny. This amoral practice will only stop when customers stop using DHL services entirely. There are other more reputable delivery services available which operate in an honest fashion so I appeal to all customers to stop using DHL completely. Once an item is purchased and paid for including the delivery fee, it borders on criminal activity to charge extra fees and charges after the fact. This is a immoral business practice and borders on criminal activity.

 – About 1 Month ago.

I took the time to look up this site after reading of how DHL handles extra duty charges and poor customer service. I will join a large group that will not be using DHL in the future....

I took the time to look up this site after reading of how DHL handles extra duty charges and poor customer service. I will join a large group that will not be using DHL in the future.

 – About 1 Month ago.

Every time that I had a package arrive by DHL there would be an extra charge. Extra customs charge was their favorite excuse. The last thing was a package from Hong Kong that was supposed to be...

Every time that I had a package arrive by DHL there would be an extra charge. Extra customs charge was their favorite excuse. The last thing was a package from Hong Kong that was supposed to be delivered by courier. I received a notification from Canada Post for a parcel with a $20.00 charge, so I contacted the shipper who reimbursed the fee and said that DHL was the courier. Apparently, they mailed the package from their Ontario location and charged me extra.
This wasn't my first encounter with DHL but it will be my last.
Now I ask who the courier is and will order if it is another courier.
I have never had a problem with any other carrier
Gerald

 – About 1 Month ago.

I totally agree. We've been charged $25 to almost $40 extra when ordering merchandise form the UK! We just though it was Canada Customs and paid it, on top of shipping and handling already being...

I totally agree. We've been charged $25 to almost $40 extra when ordering merchandise form the UK! We just though it was Canada Customs and paid it, on top of shipping and handling already being paid upon ordering. Ripoff!!!

 – About 1 Month ago.

Ordered a cycling jersey from Rapha in UK which is a VERY good company. Rapha prepaid all shipping/duty/taxes and DHL still sent me a bill for Duty/Taxes in Canada. When I contacted Rapha they...

Ordered a cycling jersey from Rapha in UK which is a VERY good company. Rapha prepaid all shipping/duty/taxes and DHL still sent me a bill for Duty/Taxes in Canada. When I contacted Rapha they immediately refunded me and asked for a copy of the DHL Invoice to help then get a refund from DHL. Hope that Rapha has more influence on DHL than we do.

 – About 1 Month ago.

My daughter sent Christmas gifts of clothing (socks, sweaters etc) to us in Canada by DHL. We too received a bill for Customs and Duty when the documents clearly states that it was a gifts. Similar...

My daughter sent Christmas gifts of clothing (socks, sweaters etc) to us in Canada by DHL. We too received a bill for Customs and Duty when the documents clearly states that it was a gifts. Similar shipments via Canada Post have not had similar charges.

 – About 2 months ago.

It sounds like the majority of these complaints are coming from people who don't understand how international shipping works (what's legal, what isn't, how customs works, duties, etc.). ...

It sounds like the majority of these complaints are coming from people who don't understand how international shipping works (what's legal, what isn't, how customs works, duties, etc.). Just sayin'.

 – About 2 months ago.

DHL can suck my fat dick these motherf%@kers just eat eachothers asshole all day...

DHL can suck my fat dick these motherf%@kers just eat eachothers asshole all day

 – About 2 months ago.

Okfkjfjfjg...

Okfkjfjfjg

 – About 2 months ago.

A shipment to Mexico was delivered to more than 2 weeks late due incompetent handling of customs by DHL. But once we paid DHL for the customs duties and their [outrageous, previously undisclosed $200]...

A shipment to Mexico was delivered to more than 2 weeks late due incompetent handling of customs by DHL. But once we paid DHL for the customs duties and their [outrageous, previously undisclosed $200] fee for filing a form, the package still wasn't released for 5 days because DHL in Mexico incorrectly claimed we hadn't paid the fees. It is now four days since the package was finally delivered. DHL in the USA advised this morning that the package is being held until we pay the fees. The incompetence is world class. Stay away.

 – About 2 months ago.

Yeeeeeeeah. I'm pretty pi$$ed off now. AT&T insisted on replacing my screwed up phone with a warranty phone (instead of an insurance replacement). Granted, I don't need to pay the insurance...

Yeeeeeeeah. I'm pretty pi$$ed off now. AT&T insisted on replacing my screwed up phone with a warranty phone (instead of an insurance replacement). Granted, I don't need to pay the insurance deductible with a warranty replacement. But, that means that they are going to pay the LEAST possible amount for shipping said replacement. When you get an insurance replacement and pay the deductible, they ship FEDEX next day. When you get the warranty replacement and pay nothing, they ship it...you guessed it...damned DHL. I have been waiting over two weeks for my phone to arrive. I own a small business and rely on my phone for income. I'm dead in the water, because DHL sucks A$$. The status location of my package on the DHL website has not changed for four days. WTF??

 – About 2 months ago.

Package shipped by dhl domestic going from Illinois to va on about feb 14 to be transferred to usps. Didnt get to usps til about march 1st and delivered today. Good thing i didnt need it in a hurry....

Package shipped by dhl domestic going from Illinois to va on about feb 14 to be transferred to usps. Didnt get to usps til about march 1st and delivered today. Good thing i didnt need it in a hurry. Smh

 – About 2 months ago.

DHL lost my package again.
The 3rd time since June,2020
The customer service really sucks.
They are never responsible for anything and just keep parroting useless lines.
All 3...

DHL lost my package again.
The 3rd time since June,2020
The customer service really sucks.
They are never responsible for anything and just keep parroting useless lines.
All 3 lost packages they claim delivered never arrived here.
I have video footages to prove no one from DHL ever came to deliver the packages.
I had to file stolen goods to recoup the fund for all 3 cases.

DHL sucks and sucks and sucks some more.

 – About 2 months ago.

Holy schitt, I read all the comments. I have ordered prnted circuit boards from China 5 times and 5 times DHL has been a complete fcuk-up. Finally, the Chinese manufacturer gives up the option of...

Holy schitt, I read all the comments. I have ordered prnted circuit boards from China 5 times and 5 times DHL has been a complete fcuk-up. Finally, the Chinese manufacturer gives up the option of using FedEx. Great service!! the Chinese gets my stuff fabricated and shipped to me via Cincinnati in 2 days. When my package arrives in Cincinnati,..., then the nightmare begins!! I am sure that the Bermuda Triangle has moved to Cincinnati. It's a fcuking black hole!! DHL is a JOKE. At this point all I can say to DHL is " .. and the horse you ride."

 – About 2 months ago.

I ordered something 13 days ago and it’s still not here, I haven’t been updated for 3 days. It still says that jits in Union City bruh. By the time i get an update I’m gonna be 40 with 4 kids...

I ordered something 13 days ago and it’s still not here, I haven’t been updated for 3 days. It still says that jits in Union City bruh. By the time i get an update I’m gonna be 40 with 4 kids and a wife, and by the time it actually gets her win gonna be in a retirement home.

 – About 2 months ago.

I am from Bangladesh and its send from my brother and uncle one brev which one sended yeasterday from Asspudden hjärta it was 18 ours ago no uppdate tracking news....

I am from Bangladesh and its send from my brother and uncle one brev which one sended yeasterday from Asspudden hjärta it was 18 ours ago no uppdate tracking news.

 – About 2 months ago.

Ordered something for my elderly mother through Walmart on Feb12.
Latest update today (02/25) says its in DHLs hands. What are they doing, waiting to fill a pallet before they ship? I’m glad...

Ordered something for my elderly mother through Walmart on Feb12.
Latest update today (02/25) says its in DHLs hands. What are they doing, waiting to fill a pallet before they ship? I’m glad it wasn’t medicine...WTF?

 – About 2 months ago.

Are you kidding me?? I am in NM. Why in the he'll did it go from Delaware to Cali in 2 days. SIT THERE for 5 f%@kin days and now where is my package with a delivery date of TOMORROW? f%@kING...

Are you kidding me?? I am in NM. Why in the he'll did it go from Delaware to Cali in 2 days. SIT THERE for 5 f%@kin days and now where is my package with a delivery date of TOMORROW? f%@kING TEXAS!Why?!?

 – About 2 months ago.

My package has been sitting near Atlanta, GA for the past few days. I'm in TN, not too far away. It says it's on hold due to severe weather issues. It's currently 62 degrees and sunny...

My package has been sitting near Atlanta, GA for the past few days. I'm in TN, not too far away. It says it's on hold due to severe weather issues. It's currently 62 degrees and sunny there! And has been nice for a while! The last package I had through DHL also got held for around two weeks, and I never got a clear response as to the real issue. This is getting frustrating.

 – About 2 months ago.

Didn't ring doorbell. I was at home. Found card posted through letterbox. Left in safe place. Some random shop I've never heard of called 'Johals Shop' on a road that's 1 mile...

Didn't ring doorbell. I was at home. Found card posted through letterbox. Left in safe place. Some random shop I've never heard of called 'Johals Shop' on a road that's 1 mile away. Handwriting is awful and can barely make out the street name. No postcode, or street number. Nothing. I've emailed the food company I ordered from, letting them know they need to change delivery service or I won't be buying from them again. No wonder everyone buys from Amazon.

 – About 2 months ago.

My package has been stuck on "in transit to destination country" for almost a month. Here's the kicker- the tracking automatically updates to the time and date every time I or anyone...

My package has been stuck on "in transit to destination country" for almost a month. Here's the kicker- the tracking automatically updates to the time and date every time I or anyone clicks into the tracking link. Therefore preventing the sender from opening a missing package investigation as the tracking is technically "updating"

 – About 2 months ago.

Distribution from the Cincinnati Hub must be terrible. Have a package that has set there on 'hold' due to weather for the last 5 days with no projected time for movement again or ETA...

Distribution from the Cincinnati Hub must be terrible. Have a package that has set there on 'hold' due to weather for the last 5 days with no projected time for movement again or ETA available. Somehow USPS, UPS and FedEX have been delivering through all the snow and ice somehow but DHL has fallen directly on their face.

 – About 2 months ago.

I ordered some of that Magic Spoon cereal over a week ago, and the DHL tracking says it hasn’t moved from its Cincinnati location in a week. Are they all taking the week off?? Did you people put my...

I ordered some of that Magic Spoon cereal over a week ago, and the DHL tracking says it hasn’t moved from its Cincinnati location in a week. Are they all taking the week off?? Did you people put my box in a corner and forget about it?? Seriously, who even uses DHL? I’ll pay an extra $20 for shipping if you just do it through UPS or the postal service. Even the postal service doesn’t take this long!

 – About 2 months ago.

Since 17/02/2021 the package with the courier! Are they taking it home? Is he Santa waiting for Christmas to deliver it?...

Since 17/02/2021 the package with the courier! Are they taking it home? Is he Santa waiting for Christmas to deliver it?

 – About 2 months ago.

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 – About 2 months ago.

What the Heck! I have had good luck with DHL in the past but they appear to be a mess right now. I had a package shipped from China, it go picked up from the mfg, put on a plane and delivered to...

What the Heck! I have had good luck with DHL in the past but they appear to be a mess right now. I had a package shipped from China, it go picked up from the mfg, put on a plane and delivered to Cincinnati all within 48 hours. Then it set in Cincinnati for 6 day for whatever lame ass reason, then mistakenly shipped to Boston where once again, it has now sat for 3 days with no reason, except on hold. When you call support, if you can actually talk to someone, they say we will call you back in 2 hours... I have never received a call. If you use the Chat from their phone app, you can sometimes talk to someone, but usually just gets dropped, like the calls. I have received a text message or two, but all they say is we will update you tommorow..... day after day. PULL YOUR HEADS OUT OF YOUR ASS!

 – About 2 months ago.

my package has been sitting in Cincinnati for 9 days on hold because of weather and not moving. There has been maybe 1 or 2 days of actual snow in this part of the country. I am starting to think...

my package has been sitting in Cincinnati for 9 days on hold because of weather and not moving. There has been maybe 1 or 2 days of actual snow in this part of the country. I am starting to think they lost it the package.

 – About 2 months ago.

Anytime I have a package that is taking an excessive amount of time and I call into these companies to find out why, DHL is behind it.
As part of my insurance I get money to spend on an over the...

Anytime I have a package that is taking an excessive amount of time and I call into these companies to find out why, DHL is behind it.
As part of my insurance I get money to spend on an over the counter website and on that website said they will ship within 48 hours however upon calling customer service because it's been nearly a month they said it will take 21 days to get to you and they use DHL. 21 days to receive a package is ridiculous I can get packages faster from other countries just using regular shipping.
DHL doesn't even really deliver packages and they hand them off to the USPS. They are an extremely slow middleman and I don't understand why companies use them.
Sadly too many websites that use DHL doesn't let people know if they use DHL because if I knew that they use DHL I wouldn't even bother ordering other then this over the counter service.

 – About 2 months ago.

One more thing, their tracking system is outdated!!!!...

One more thing, their tracking system is outdated!!!!

 – About 2 months ago.

So!!! Apparently DHL Ontario are not aware they are in Canada, and a snow suddenly disrupted their delivery for 2 days!!! Made a mistake and changed the address, sorry to a depot!!! And still...

So!!! Apparently DHL Ontario are not aware they are in Canada, and a snow suddenly disrupted their delivery for 2 days!!! Made a mistake and changed the address, sorry to a depot!!! And still they've said the "adverse weather hindered them from deliver". Customer service answers very fast, but are lazy and trying to do the least possible.
Why????

 – About 2 months ago.

I ordered a couple of vinyl from sacred records from brooklyn last month. No tell me, logistically speaking, NY has some pretty great supply chains that optimize parcel delivery but going through dhl...

I ordered a couple of vinyl from sacred records from brooklyn last month. No tell me, logistically speaking, NY has some pretty great supply chains that optimize parcel delivery but going through dhl hasz taken almost a month to get my parcel delivered here in canada. I know the pandemic is an issue but I've just received a package from Chicago through Dais just today 2 weeks after I ordered the Sacred records order. DHL is utter garbage with the eternal 'in transit' status. At this rate, my package from the UK will get here sooner through its uk post and that's overseas!

 – About 2 months ago.

God damn DHL's service is so slow! It was stuck in Cincinnati for 5 f%@king days and I paid for express shipping! Then after finally moving to Orlando, they say it's late due to "force...

God damn DHL's service is so slow! It was stuck in Cincinnati for 5 f%@king days and I paid for express shipping! Then after finally moving to Orlando, they say it's late due to "force majure due to weather". Wish I went with Fedex or UPS.

 – About 2 months ago.

Cool website!

My name’s Eric, and I just found your site - dhl-sucks.net - while surfing the net. You showed up at the top of the search results, so I checked you out. Looks like what...

Cool website!

My name’s Eric, and I just found your site - dhl-sucks.net - while surfing the net. You showed up at the top of the search results, so I checked you out. Looks like what you’re doing is pretty cool.

But if you don’t mind me asking – after someone like me stumbles across dhl-sucks.net, what usually happens?

Is your site generating leads for your business?

I’m guessing some, but I also bet you’d like more… studies show that 7 out 10 who land on a site wind up leaving without a trace.

Not good.

Here’s a thought – what if there was an easy way for every visitor to “raise their hand” to get a phone call from you INSTANTLY… the second they hit your site and said, “call me now.”

You can –

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Eric

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 – About 2 months ago.

My packaging coming from Beirut to DC Washington. After delay in Europe it has arrived to Cincinnati hub - OH, After 2 days. Routed through NY. After two days sent back to OH till now....

My packaging coming from Beirut to DC Washington. After delay in Europe it has arrived to Cincinnati hub - OH, After 2 days. Routed through NY. After two days sent back to OH till now.

 – About 2 months ago.

Ordered a package from Helsinki to West Fargo. Has been ping-ponging around back and forth between Omaha and Cincinnati for days. It now has left Cincinnati 3 days ago with no word on where it is...

Ordered a package from Helsinki to West Fargo. Has been ping-ponging around back and forth between Omaha and Cincinnati for days. It now has left Cincinnati 3 days ago with no word on where it is going or why it hasn't arrived at a facility in 3 days.

 – About 2 months ago.

First time using DHL. Package that was supposed to arrive within the next couple of days is now back to the very end of the month! What the f%@k? I ordered this before all the crazy weather started...

First time using DHL. Package that was supposed to arrive within the next couple of days is now back to the very end of the month! What the f%@k? I ordered this before all the crazy weather started happening

 – About 2 months ago.

I ordered some items, which I checked and even emailed customer service to verify it was being shipped from the US, nothing against China, I just want my items quickly... and then find out it's...

I ordered some items, which I checked and even emailed customer service to verify it was being shipped from the US, nothing against China, I just want my items quickly... and then find out it's being shipped from China. Then find out DHL is the one with the items. Nooooooo. So tracking is currently on entry number 25! Finally arrived in New York, then Cincinnati. I'm in Tennessee so I'm thinking a few more days at most. Checked today and its in f%@king Ontario Canada. Ordered Feb 5th, supposed to be here on Feb 9th, today is Feb 13th and there is no available expected delivery date now. I'm not sure there is a single delivery service thats worth a damn anymore.

 – About 2 months ago.

International seller shipped my package via Express, which has been held up in Cincinnati Hub after "clearance processing complete" for over 10 days now. Contacted them about delay only to be...

International seller shipped my package via Express, which has been held up in Cincinnati Hub after "clearance processing complete" for over 10 days now. Contacted them about delay only to be given the "weather conditions" excuse. That's fine, DHL. Go into hibernation and stay there. Your company can't seem to handle tasks that require brain activity anyway.

 – About 2 months ago.

Weather Delays when no weather issues!? Shipped an express next day package on Monday (Feb 8,2021) that went through their Cincinnati hub. Weather issues existed for Tuesday and Wednesday, but...

Weather Delays when no weather issues!? Shipped an express next day package on Monday (Feb 8,2021) that went through their Cincinnati hub. Weather issues existed for Tuesday and Wednesday, but package is still being held. Contacted several people, including their "Straight to the Top!" contact option, which is a joke! All I have received is pacifying responses with continued response that the issue is due to weather, when there have been no weather issues since Wednesday. In addition, I question why passenger flights were flying in and out of Cincinnati without issue since Monday.

 – About 2 months ago.

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 – About 2 months ago.

Waiting for a package that was sent out from my south Florida and I live in north Florida. It’s been a week and today I get a notification that my package is 4 hours deep into Georgia. How does this...

Waiting for a package that was sent out from my south Florida and I live in north Florida. It’s been a week and today I get a notification that my package is 4 hours deep into Georgia. How does this make any sense?!! DHL IS AWFUL!

 – About 2 months ago.

Every single time a company uses DHL to ship an item it always gets delayed and arrives way later than it’s supposed to. Seriously how does a company f- up this bad?...

Every single time a company uses DHL to ship an item it always gets delayed and arrives way later than it’s supposed to. Seriously how does a company f- up this bad?

 – About 3 months ago.

The shipping was 26 dollars it’s been more than a week it’s moved from Romania to Hungary and is on hold again for 26 dollars and the shipment is like the size of a keyboard (its not a keyboard...

The shipping was 26 dollars it’s been more than a week it’s moved from Romania to Hungary and is on hold again for 26 dollars and the shipment is like the size of a keyboard (its not a keyboard but it’s around the size of a small one)

 – About 3 months ago.

This is my first time having to use DHL and it’s been awful. The company I purchased a snack box from only used dhl and my package has been put on hold twice. The second time is because we had a...

This is my first time having to use DHL and it’s been awful. The company I purchased a snack box from only used dhl and my package has been put on hold twice. The second time is because we had a snow storm two days ago. It got put on hold the night after the storm. The roads were plowed and everything was fine, got my fedx package and my usually daily mail. But dhl apparently can’t deliver my snacks even though every other shipping company is doing their jobs. I swear my snacks are going to be expired by the time I get them. And I emailed them being told I need to wait one Business day. Are you serious?? And lets not get my started on how much it costed me to use them. The price of the item was roughly $37-38 with tax. It ended up costing me more like $50. I hate dhl and I hope I never have the misfortune of having to use their services again.

 – About 3 months ago.

Ordered a gift for my friend, it took 4 goddamn months for it to reach him. Just a day before it did, DHL asked me to pay ridiculously high import fees. The item I ordered costed $35, the priority...

Ordered a gift for my friend, it took 4 goddamn months for it to reach him. Just a day before it did, DHL asked me to pay ridiculously high import fees. The item I ordered costed $35, the priority shipping fees were $10, and the import fees DHL asked me to pay got up to $64. I paid them out of frustration and because I wanted my friend to finally have the gift. I shouldn't have, when the delivery man arrived at my friend's door, he asked him to pay the fees again. My friend told him they had already been paid but the delivery man insisted they were not. My friend had to decline the gift and I'm still waiting for my refund.
I've also heard people say they do NOT refund import fees and they tell their delivery men to keep the packages for themselves if the customers decline them.
Horrible company playing a massive scam.

 – About 3 months ago.

Bought a repro Medieval helmet from a seller in India. It got to the US in three days. After arriving in the US, it took DHL a MONTH to get it to me in Massachusetts. ...

Bought a repro Medieval helmet from a seller in India. It got to the US in three days. After arriving in the US, it took DHL a MONTH to get it to me in Massachusetts.

 – About 3 months ago.

DHL delivered my package across the street down the way to another house... I'm glad they didn't take it inside and open it. Thank God for the picture that they took of the delivery I figured...

DHL delivered my package across the street down the way to another house... I'm glad they didn't take it inside and open it. Thank God for the picture that they took of the delivery I figured out which house it was it was still sitting outside all night apparently.

 – About 3 months ago.

They suck suck suck!!! My order shipped Jan 9th, arrived in my state at their facility Jan 16th and has NO update since then. It’s Jan 27th today. Delivery in 4-8 days is total My butt! Liars!!!...

They suck suck suck!!! My order shipped Jan 9th, arrived in my state at their facility Jan 16th and has NO update since then. It’s Jan 27th today. Delivery in 4-8 days is total My butt! Liars!!!

 – About 3 months ago.

I ordered back early November from DHL and I STILL need to clear it no matter how many times I tried to! My last 1 I needed a detailed description of what's in the box from every thing in the...

I ordered back early November from DHL and I STILL need to clear it no matter how many times I tried to! My last 1 I needed a detailed description of what's in the box from every thing in the package and every lash name cause I'm pissed, they've had it for almost 3 months and they're still holding it. I paid $80 for them to take a package that's not even 1 pound. DHL is ridiculous!! Slow customer service and slow delivery. I HATE DHL I hope they go out of business

 – About 3 months ago.

Same story as everyone else. They say they delivered my package. We were home all day since we are in a lockdown and doing homeschool and I checked my porch camera and they did not even attempt to...

Same story as everyone else. They say they delivered my package. We were home all day since we are in a lockdown and doing homeschool and I checked my porch camera and they did not even attempt to deliver anything. This is really really bad. I would never choose to use them but the seller that I used apparently uses them so here we are. I am still waiting for them to respond to my email.....worst company ever.

 – About 3 months ago.

DHL is a piece of shit! EVERY package I need to pay more. No other company does this. FedEx, UPS etc, even USPS is slow as balls but still avoids this. If DHL was to go under or their CEO have a heart...

DHL is a piece of shit! EVERY package I need to pay more. No other company does this. FedEx, UPS etc, even USPS is slow as balls but still avoids this. If DHL was to go under or their CEO have a heart attack I would have no remorse.

 – About 3 months ago.

WHERE IS MY PACKAGE!??! STUCK IN ST. LOUIS DHL - AKA THE LAND OF THE DEAD. WHAT THE HELL IS GOING ON ST. LOUIS JUST GIVE THE GODDAMN PACKAGE TO USPS!!!!...

WHERE IS MY PACKAGE!??! STUCK IN ST. LOUIS DHL - AKA THE LAND OF THE DEAD. WHAT THE HELL IS GOING ON ST. LOUIS JUST GIVE THE GODDAMN PACKAGE TO USPS!!!!

 – About 3 months ago.

Package from California to Tennessee. DHL has had it for a week. Why do US shippers, knowing they’re shipping within the US, use DHL? It’s a pain in the ass service because DHL likes delaying...

Package from California to Tennessee. DHL has had it for a week. Why do US shippers, knowing they’re shipping within the US, use DHL? It’s a pain in the ass service because DHL likes delaying pkgs and then lies about delivering them.

 – About 3 months ago.

My packages say 'delivery attempted - recipient not at home, note left" but someone was home, they just didn't ring the doorbell and I checked my mailbox no note. Then it said arrived at...

My packages say 'delivery attempted - recipient not at home, note left" but someone was home, they just didn't ring the doorbell and I checked my mailbox no note. Then it said arrived at post office but doesn't specify which one. Later on in the day it says another delivery attempt BUT THEY ARE NOT RINGING THE DOORBELL. ARE THEY EVEN GETTING OUT OF THE CAR? Please I just want my f%@king package. It would be easier if you just left it at my local post office and I could get it instead of just stopping by and updating the tracking to say you attempted. This is bullshit.

 – About 3 months ago.

DHL Absolutely sucks donkey balls. It whipped around the entire world and Pacific in 1 week (somehow, I know crazy right?) and then went to a town an hour away. 4 f%@king days later AND NOTHING....

DHL Absolutely sucks donkey balls. It whipped around the entire world and Pacific in 1 week (somehow, I know crazy right?) and then went to a town an hour away. 4 f%@king days later AND NOTHING. "TENDERED TO DELIVERY SERVICE PROVIDER" - I call bullshit!

 – About 3 months ago.

DHL tracking numbers never work. I don't know why they offer this service. They generate a random number and call it a tracking number to make us feel like our shipment is secure and safe. My...

DHL tracking numbers never work. I don't know why they offer this service. They generate a random number and call it a tracking number to make us feel like our shipment is secure and safe. My package is somewhere between China and the US. I might see it in 2021 or never. The last couple of things ordered and was shipped by DHL never showed. I ordered from Newegg purposely to avoid shipping from China and I get this crap. Might as well ordered from Wish or burned a $20 in a slot machine. I would have had a better chance of getting what I paid for with the slot machine.

 – About 3 months ago.

Dhl sent me an email saying they are charging me taxes, and it’s more expensive than the products I bough. I have 2 days to pay the tax invoice otherwise they will start the abandoned item process...

Dhl sent me an email saying they are charging me taxes, and it’s more expensive than the products I bough. I have 2 days to pay the tax invoice otherwise they will start the abandoned item process and it could end up in destroying my items. Unreal

 – About 3 months ago.

Two separate packages mailed from Germany to the US on Nov 17th... it's now Jan 16th and the status says IT'S STILL IN GERMANY!!! I could have sailed a boat over there and gotten it...

Two separate packages mailed from Germany to the US on Nov 17th... it's now Jan 16th and the status says IT'S STILL IN GERMANY!!! I could have sailed a boat over there and gotten it quicker!!!??? Not only that, my family paid EXTRA for fast shipping. DHL has got to be the most pathetic shipping company I have ever dealt with!! RUN from this company as fast as you can!!!

 – About 3 months ago.

My package started shipping on December 1st and finally it got to the next town over from me on January 9th. It’s now January 13th and they still haven’t delivered the package which is like 2 km...

My package started shipping on December 1st and finally it got to the next town over from me on January 9th. It’s now January 13th and they still haven’t delivered the package which is like 2 km away

 – About 3 months ago.

I ordered an item from Germany, shipped on 1st of December 2020, we are on January 13 2021 and is still on route. Are you joking me????? Of course it is lost or stolen. But DHL keeps displaying nice...

I ordered an item from Germany, shipped on 1st of December 2020, we are on January 13 2021 and is still on route. Are you joking me????? Of course it is lost or stolen. But DHL keeps displaying nice info. Good for them. Hmmmmm. I had to make a complain to PayPal in order to get my money back, horrible!!! In the end I won the case. Be careful of high value parcels because they are the best targets for hungry DHL employees. Also I never thought PayPal will delay me so much. I had to fight also with them.

My advice in the end, buy expensive things LOCO, face to face in stores, maybe will be more expensive, but at least you are in control. You could be very well cheated, lied by DHL, sellers, PayPal, banks etc nowadays. I could not believe that Internet will become a jungle in 2021 for e-commerce!

 – About 3 months ago.

It took 9 days to move a package from Chicago to St. Louis. According to Google Maps, I could have walked from St. Louis to Chicago AND BACK in that amount of time. DHL SUCKS!...

It took 9 days to move a package from Chicago to St. Louis. According to Google Maps, I could have walked from St. Louis to Chicago AND BACK in that amount of time. DHL SUCKS!

 – About 3 months ago.

My name’s Eric and I just came across your website - dhl-sucks.net - in the search results.

Here’s what that means to me…

Your SEO’s working.

You’re...

My name’s Eric and I just came across your website - dhl-sucks.net - in the search results.

Here’s what that means to me…

Your SEO’s working.

You’re getting eyeballs – mine at least.

Your content’s pretty good, wouldn’t change a thing.

BUT…

Eyeballs don’t pay the bills.

CUSTOMERS do.

And studies show that 7 out of 10 visitors to a site like dhl-sucks.net will drop by, take a gander, and then head for the hills without doing anything else.

It’s like they never were even there.

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Eric
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 – About 3 months ago.

I have all my packages shipped to a UPS Store. DHL sends me a message today that they are unable to deliver the package because “nobody was home.” This is bs. The UPS store closes at 7pm and...

I have all my packages shipped to a UPS Store. DHL sends me a message today that they are unable to deliver the package because “nobody was home.” This is bs. The UPS store closes at 7pm and the notification hit at 5:30pm

 – About 3 months ago.

I hate dhl, they never update the shipping status. Just goes from shipped then nothing and eventually the package shows up .. weeks later...

I hate dhl, they never update the shipping status. Just goes from shipped then nothing and eventually the package shows up .. weeks later

 – About 4 months ago.

Package due to be delivered today with signature required. Been here all day within 12 feet of the front door. Just checked the tracking - delivered they say. Bull. No sign of it and the official...

Package due to be delivered today with signature required. Been here all day within 12 feet of the front door. Just checked the tracking - delivered they say. Bull. No sign of it and the official proof-of-delivery has an empty "signed for" space. Liars. NEVER, EVER, EVER AGAIN.

 – About 4 months ago.

Shame on any merchant that uses DHL...

Shame on any merchant that uses DHL

 – About 4 months ago.

It’s been over a month my husband sent me some really expensive gifts gucci bag apple watch balenciaga’s shoes and some other stuff through dhl and when i emailed them they’re keep saying...

It’s been over a month my husband sent me some really expensive gifts gucci bag apple watch balenciaga’s shoes and some other stuff through dhl and when i emailed them they’re keep saying there’s no package with my name can anyone please help me I’m so worried it was my first birthday gift from my husband after my nikkah😭😭

 – About 4 months ago.

ordered an $8 popsocket that shipped with dhl and was charged $100 in customs fees...

ordered an $8 popsocket that shipped with dhl and was charged $100 in customs fees

 – About 4 months ago.

Package was to be delivered dec 24th, i monitored the updates all day with the app, nothing comes up. At teh end of the day, system updates stating a failed delivery attempt and they left a notice. ...

Package was to be delivered dec 24th, i monitored the updates all day with the app, nothing comes up. At teh end of the day, system updates stating a failed delivery attempt and they left a notice. NO NOTICE @ MY MAILBOX OR DOOR. Ive been trying to call on the 24th and today, but apparently there's been an ongoing company meeting, to call back in one hour... Clearly they refuse to deal with customers service issues/escalation at this time and they prefer to avoid it completely with an automated message. Unbelievably poor service. the worst carriers of all time, how does anyone still use them, and how the hell are they still operating?

 – About 4 months ago.

Package was originally supposed to be delivered on 12/23/2020 and they couldn’t make it due to weather. Understandable. Was told that it would be shipped to me today. It’s 5pm, I called the...

Package was originally supposed to be delivered on 12/23/2020 and they couldn’t make it due to weather. Understandable. Was told that it would be shipped to me today. It’s 5pm, I called the company and asked when it would be here as it’s a gift. DHL said that the package won’t be delivered today, and it will be delivered on the 29th.
Really?! This is frustrating. If I don’t get that package on the 29th I will go full on Karen and call them back.

 – About 4 months ago.

It’s been 30 days since I have ordered my package. 30 days....

It’s been 30 days since I have ordered my package. 30 days.

 – About 4 months ago.

My fiance's engagement ring was supposed to get here last week. I understand it's the holidays and shipping issues are crazy, but that doesn't excuse that myself and two other people have...

My fiance's engagement ring was supposed to get here last week. I understand it's the holidays and shipping issues are crazy, but that doesn't excuse that myself and two other people have been sitting in the living room all afternoon watching the front door with our blinds wide open and NOBODY has tried to deliver the ring, and yet I still get a text saying the delivery was attempted this afternoon but nobody was home! f%@king unbelievable.

 – About 4 months ago.

Getting a package from point A to point B. Simple, right? NOT FOR DHL!...

Getting a package from point A to point B. Simple, right? NOT FOR DHL!

 – About 4 months ago.

Update... My package was supposed to be delivered by the end of day 5 days ago on a Thursday. It did not arrive. I called end of day they told me it was never put on a truck and would be delivered...

Update... My package was supposed to be delivered by the end of day 5 days ago on a Thursday. It did not arrive. I called end of day they told me it was never put on a truck and would be delivered end of day friday. Friday morning tracking was updated to show delivery end of day friday. Mid day I noticed tracking was not updating so I called to verify it was on a truck and would arrive by end of day. Customer service assured me it was on a truck and would arrive. 7pm I called again because the package was not here. Explained my situation to the rep. They just kept telling me the package would be there end of day friday. I told her I wanted more information, I have already heard that line more than a few times. She then transferred me back into general queue. the next customer service listened to me vent and then told me the package would be there by end of the day(8pm). At this point it was 7:45pm. I asked if I could expect it in the next 15 minutes because no one could even verify it was even on a truck. She transferred me again into the general queue. To my surprise the next guy actually gave me some info. He said he didnt understand why I had been told it would arrive at the end of the day. There system shows the package was still in customs and had never been put on the truck. I asked what I needed to do to get the package delivered. he told me I would need to talk to someone in customs and they would need to call me the following monday... Monday I didnt hear from anyone. 4:30pm Monday I called to find out where my package was and why no one had contacted me. They told someone would call me tomorrow but they would also transfer me to speak to someone else. Been on hold currently for 47Minutes. I just want my package.

 – About 4 months ago.

Beware, DHL opens letter-sized envelopes (with and old rare collectible postcard inside) and sniffs inside, then the unbelievable thing happens, they email me saying they have confiscated the...

Beware, DHL opens letter-sized envelopes (with and old rare collectible postcard inside) and sniffs inside, then the unbelievable thing happens, they email me saying they have confiscated the "goods" and will not refund my €50 shipping charge... They gave me one option, to fly about 3000 km to their warehouse and pick it up myself. They applied "Other Manufactured Items" to this item, which they say are not allowed to send via DHL! They say if I don't pick it up within this month they will "destroy the contents". Then after 8 months of negotiations with DHL (mostly no replies), (after they realized they were wrong!) they offered to me to return my valuable collectible via Sea Mail, which took 6 months to be received (in a damaged condition). I have never was able to receive my €50 shipping charge from DHL which they denied a refund of, even if finally they turned out to be wrong. Why this has happened? Because the postcard depicted an old paper money, which was not currency, yet the DHL fools decided it was currency (banknote)! How are we supposed to continue our postcard collecting hobby if DHL are acting like thieving NAZIS!?

 – About 4 months ago.

Letter with my passport was sent to me via DHL within the EU countries 3 weeks ago. Nothing so far and tracking shows only "accepted" record. I need the passport before Christmas which is 3...

Letter with my passport was sent to me via DHL within the EU countries 3 weeks ago. Nothing so far and tracking shows only "accepted" record. I need the passport before Christmas which is 3 days away! I though sending it via DHL (or FEDEX) would take just a couple days! Vacation and Xmas ruined plus I am out a large amount of money I paid DHL...

Now let's look who DHL really are. Visit the following page:

https://www.dhlexpress.be/en/shipping-and-receiving/your-package-hasnt-arrived-heres-what-to-do/

The page leads to nowhere and there is no text on that page. I've seen DHL website before and I never felt I should trust this German company. Their USA branch has been bankrupt for many years now. It's time for DHL to go away.

So here's what you do: never use DHL ever again. Forget that this company exists.

 – About 4 months ago.

DHL is the worst kind of shit. Today I was having breakfast and I received an email that they couldt find me at home. I live on the second floor and I just saw the delivery truck to take off. f%@k...

DHL is the worst kind of shit. Today I was having breakfast and I received an email that they couldt find me at home. I live on the second floor and I just saw the delivery truck to take off. f%@k YOU! They didn't ring the doorbell or call me on my phone and this was the third time of this stunt. Another thing is that in the email they say that they will try to deliver my package during the day. No specific time or just an estimation or anything. Sometime today. It's like I'm a f%@king peasant who have to pray for the DHL gods to deliver it when I'm not busy with meeting in the home office.
Okay, I realized that I'm overreacting, maybe I can call them and clarify my situation. Looking up the number on my phone but the site redirects me and unusable and designed by a child high on meth. I open the page on my laptop and I could find the phobe number from the source code(!). It looks like that they wanted to hide away the customer support number carefully. It's saturday, I call the number. Suffer through the menu, finaly selevted the point where I can speak with someone from support. Ok. I type in my delivery number, but after thatI got really pissed. It said, try again in the business hours. Try again... COULDN'T YOU JUST SAY THIS BEFORE I VENTURE THROUGH THE MENU AND DISCONNECT IMMEDIATELLY?
DHL IS A f%@kING DISASTER, THEY DESERVE PUBLIC SHAMING AND GOING OUT OF BUSINESS!!!
f%@k YOU DHL!!! ROT IN HELL YOU PIECE OF SHIT!!!

 – About 4 months ago.

DHL Sucks! got a package from Italy to US Hub in 1 day but has been sitting in the US HUB (1 hour form my location) for 3 days now. They just keep updating the tracking to say expected delivery to...

DHL Sucks! got a package from Italy to US Hub in 1 day but has been sitting in the US HUB (1 hour form my location) for 3 days now. They just keep updating the tracking to say expected delivery to end of day as each day passes. Call customer service and no one can tell me where the package is just that it will be delivered by end of day. Each day it does not show and when you call they say the same thing, "End of day today".

 – About 4 months ago.

DHL is honestly one of the shittiest package carriers and in general one of the shittiest companies there is. It’s taken three weeks, THREE WEEKS for a letter, not a package, but a small padded...

DHL is honestly one of the shittiest package carriers and in general one of the shittiest companies there is. It’s taken three weeks, THREE WEEKS for a letter, not a package, but a small padded envelope to travel from Dallas TX, to Denver, CO. That’s absolutely ridiculous. I could walk from Dallas to Denver and still get there faster.

 – About 4 months ago.

HORRIBLE SERVICE! I stayed home to collect the package. I saw my package was with the delivery driver so I was waiting at home all day long. Next, I track package and the morons claim that they...

HORRIBLE SERVICE! I stayed home to collect the package. I saw my package was with the delivery driver so I was waiting at home all day long. Next, I track package and the morons claim that they attempted delivery but no one was home. The truth is that they want you to pay the tax prior to delivery, but they are too dumb to properly communicate that on their website. Choose ANY other courier service, not sure who can be worse. Even Canada Post is better.

 – About 4 months ago.

Waiting for a package that's going to be a Christmas gift. The day I placed the order (over a week ago), DHL tracking stated, "Shipping information received," and my Orders page on Amazon...

Waiting for a package that's going to be a Christmas gift. The day I placed the order (over a week ago), DHL tracking stated, "Shipping information received," and my Orders page on Amazon indicated the package would arrive today. It didn't arrive and there are no updates to the shipping status. How is this shitty, shitty, shitty, shitty company still in business?

 – About 4 months ago.

My package has gone back and forth between two cities in germany (i'm in france) , and they won't answer my mail
f%@k you, you've had the package since Tuesday and it's still not...

My package has gone back and forth between two cities in germany (i'm in france) , and they won't answer my mail
f%@k you, you've had the package since Tuesday and it's still not moving

 – About 4 months ago.

I was told a that a package by the original company had been shipped on Thursday, and I attempted to track it on Friday. Got a message on the DHL site saying it had been delayed and would be delivered...

I was told a that a package by the original company had been shipped on Thursday, and I attempted to track it on Friday. Got a message on the DHL site saying it had been delayed and would be delivered on next working day. Next day, Saturday, system says, "it appears we have not received item from sender" though it is logged on their own systemas having been collected on Thursday at 16.54! Meanwhile, I have customers waiting for products, and I can offer them no assurances. Frustrating.

 – About 4 months ago.

I Pre-ordered Cyberpunk 2077 trough amazon, the package was supposed to get here by the 11th, one day after release, I was okay with that.
Using their tracker I can see the game is aldredy in...

I Pre-ordered Cyberpunk 2077 trough amazon, the package was supposed to get here by the 11th, one day after release, I was okay with that.
Using their tracker I can see the game is aldredy in my city but they say they can't find my address even tough is the same address I been using to buy other things trough amazon and other companies always deliver the packages without problem.
I chosse to get the package myself to cut out DHL from the delivery, but now they say the package is not gonna be avalible thill the 14th.
The package is already in my city why do I have to wait to go get it from them. DHL f%@king sucks.

 – About 4 months ago.

EVeryone complaining about late deliveries...how about DHL not even picking up the package? Ordered next day courier service for a care package to be delivered to a location 40 miles...

EVeryone complaining about late deliveries...how about DHL not even picking up the package? Ordered next day courier service for a care package to be delivered to a location 40 miles away...couldn't deliver myself due to lockdown restrictions..(in the UK).. not 1 driver turned up to pick up the package for 4 consecutive days!! they then had the cheek to say that collection was attempted on the 2nd day despite no card being left. We are a B&B owner so are onsite 24/7 and at no time did a DHL courier show up...Worst... well ..nonexistent..service ever

 – About 4 months ago.

This excuse for a company really needs a big class action suit for consistently overcharging with express delivery promises that it knows it can't deliver....

This excuse for a company really needs a big class action suit for consistently overcharging with express delivery promises that it knows it can't deliver.

 – About 4 months ago.

Ordered an item November 13th and now with it being December 9th I still haven't received my package. Other shippers only take a week to deliver to my house!...

Ordered an item November 13th and now with it being December 9th I still haven't received my package. Other shippers only take a week to deliver to my house!

 – About 4 months ago.

2 weeks for a laptop battery to go from WA to NC. Ridiculous....

2 weeks for a laptop battery to go from WA to NC. Ridiculous.

 – About 4 months ago.

DHL should be banned from being called a courier or delivery company. This is the ultimate MISDELIVERY company. Delivered by packaged to completely wrong building and sent me a text...

DHL should be banned from being called a courier or delivery company. This is the ultimate MISDELIVERY company. Delivered by packaged to completely wrong building and sent me a text "delivered". Go find where it is. If they didn't deliver it to you it could be absolutely anywhere they like.

 – About 4 months ago.

DHL ecommerce, my parcel has Not moved in 1 week. What kind of service do they operate on. I often buy from US and it takes an average for parcel to reach my doorstep a week, some times less depending...

DHL ecommerce, my parcel has Not moved in 1 week. What kind of service do they operate on. I often buy from US and it takes an average for parcel to reach my doorstep a week, some times less depending on location in States.
How they survive in such a competitive business is beyond me.
Gotta be worst shipping/ couriers I have misfortune of met.

 – About 4 months ago.

Stay home to sign for an international package. By the evening, I wondered where it was. Opened the front door and it was there. SIGNATURE REQUIRED. Screw you, DHL....

Stay home to sign for an international package. By the evening, I wondered where it was. Opened the front door and it was there. SIGNATURE REQUIRED. Screw you, DHL.

 – About 4 months ago.

A week from WA to NC and they still haven't passed it on to USPS...

December 5, 2020, 6:15 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
RALEIGH, NC 27615

A week from WA to NC and they still haven't passed it on to USPS...

December 5, 2020, 6:15 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
RALEIGH, NC 27615
Shipping Partner: DHL ECOMMERCE
Your item arrived at a shipping partner facility at 6:15 pm on December 5, 2020 in RALEIGH, NC
27615. This does not indicate receipt by the USPS or the actual mailing date.

November 28, 2020, 4:23 am
Departed Shipping Partner Facility, USPS Awaiting Item
SUMNER, WA 98390
Shipping Partner: DHL ECOMMERCE

This is DOMESTIC for f's sake.

 – About 4 months ago.

I was sent an international package from India to the US. The shipper used my old address and I wanted to reschedule delivery for a different day. Their online system won't let you do both. I...

I was sent an international package from India to the US. The shipper used my old address and I wanted to reschedule delivery for a different day. Their online system won't let you do both. I changed the address okay. Then I went back and requested a new date and it reverted the address back to the original (wrong) one. So I called DHL and was told it was impossible to make more than one change. F**king insane. Whenever someone sends me something by DHL, my heart sinks. I have never, ever had a straightforward shipment with them and that's going back to at least 2005.

 – About 5 months ago.

worst delivery service !how do the survive?ordered a product online arrived extremely fast but not to me ,I was given a sticker ,after countless hours on the phone a redeliver date. at delivery time a...

worst delivery service !how do the survive?ordered a product online arrived extremely fast but not to me ,I was given a sticker ,after countless hours on the phone a redeliver date. at delivery time a missed phone call.countlss hours on the phone to find out they want duty money.once again on the phone through a dozen different numbers.finaly was able to give them money.now a reschedule ? not this time .I arranged to pick it up instead.at least I will get my package a week late . horrible experience.how can amazon bring it to my door effortlessly?

 – About 5 months ago.

9 days stuck in export center and no movement. Very expensive package, getting worried now....

9 days stuck in export center and no movement. Very expensive package, getting worried now.

 – About 5 months ago.

My package is stuck in the export centre in Cologne since last Thursday morning, the 26th of November. No movement whatsoever. When I contact the customer service to ask what is going on I just get a...

My package is stuck in the export centre in Cologne since last Thursday morning, the 26th of November. No movement whatsoever. When I contact the customer service to ask what is going on I just get a copy of the status and the statement that I can expect the package in 8 to 14 WORKING days and it only has to go from Germany to Ireland. I asked them twice with different questions and twice I got the exact same email which did not answer my question. As it's a rather expensive content, I am getting worried now, especially as I ordered a package from Germany a day later than this one and that one arrived the day before yesterday. Guess UPS is better than DHL.

 – About 5 months ago.

Very bad service. Its more than 2 month my parcel is just hold on clearance in New Delhi.. f%@k dhl...

Very bad service. Its more than 2 month my parcel is just hold on clearance in New Delhi.. f%@k dhl

 – About 5 months ago.

Worst experience ever!!!! They are holding on to my medication despite giving them the all the relevant information for clearance!!!! Its been 3 Days!!!!!
I am angry! very upset😡 ...

Worst experience ever!!!! They are holding on to my medication despite giving them the all the relevant information for clearance!!!! Its been 3 Days!!!!!
I am angry! very upset😡

 – About 5 months ago.

Ive ordered 4 packages using dhl and every experience has been complete shit. The first time, they charged me $40 for a package. After i paid they continued to hold my package and stated that i need...

Ive ordered 4 packages using dhl and every experience has been complete shit. The first time, they charged me $40 for a package. After i paid they continued to hold my package and stated that i need to pay still. When i was talking to the costumer service, she had so much attitude and definitely took her time with fixing the issue. They arent clear at all about which package is which and it makes it so complicated to pay all these different bills. I just spent the last hour trying to organize and manage through all my different package payments (as i ordered 3) and some they sent on text and others to my email. On top of this they cant wait a f%@king week for a goddamn payment. And every package ive ordered with them has been delayed and never on time

 – About 5 months ago.

Paid for 2-day service from Bangkok to San Diego. The package has now been stuck with DHL in San Diego for 5 days. Talk to DHL on the phone and they got attitude with me and started making excuses....

Paid for 2-day service from Bangkok to San Diego. The package has now been stuck with DHL in San Diego for 5 days. Talk to DHL on the phone and they got attitude with me and started making excuses. They even started saying that my signature release meddled with the delivery process.

 – About 5 months ago.

Bad experience in uploading kyc

Struggling from 28 August 2020

Still in custom's hold in Bangalore ...

Bad experience in uploading kyc

Struggling from 28 August 2020

Still in custom's hold in Bangalore

 – About 5 months ago.

I am from India

I have uploaded my kyc manner times, but it's still in custom's hold from August 28 year 2020 in Bangalore

No proper response from Customer...

I am from India

I have uploaded my kyc manner times, but it's still in custom's hold from August 28 year 2020 in Bangalore

No proper response from Customer Care and kyc team


Very bad experience ever

 – About 5 months ago.

DHL is not that bad... They fly across the world in just a few hours, the problem is the people that colaborate with them...






.
console.log(1)...

DHL is not that bad... They fly across the world in just a few hours, the problem is the people that colaborate with them...






.
console.log(1)

 – About 5 months ago.

Have been waiting for a week now, with my parcel stuck in export center Radefeld, Germany for three days. There is no customer service, no one to contact. Looks like this postal service fails to...

Have been waiting for a week now, with my parcel stuck in export center Radefeld, Germany for three days. There is no customer service, no one to contact. Looks like this postal service fails to deliver fast.

 – About 5 months ago.

How f%@king incompetent can you be. I live in Germany and I bought a 4k camera from a private seller who lived about 2 hours away by car. Dhl decided it would make sense if they send it 7 hours south...

How f%@king incompetent can you be. I live in Germany and I bought a 4k camera from a private seller who lived about 2 hours away by car. Dhl decided it would make sense if they send it 7 hours south to south Germany where they informed me that my "packet is out for delivery". Yea I'm sure it is Dhl. I can't wait for Herr or Frau Dingelhop delivery douche to realize that it isn't in the right city. These mother f%@kers don't take responsibility for anything. They just send it back and make the person pay for a second shipping even though the error was on their end.

 – About 5 months ago.

Why do we not start a class action lawsuit against dhl.
Nov 10th said they tried to deliver at 8:21,security camera showed no attempt. Everyday I call with the stupidest excuses. It is Nov 26th...

Why do we not start a class action lawsuit against dhl.
Nov 10th said they tried to deliver at 8:21,security camera showed no attempt. Everyday I call with the stupidest excuses. It is Nov 26th now. My package is in Burnaby at the loomis depot. Said I would drive 3 hrs to pick up, said no.
Good thing is my best friend is a sales Rep for UPS and I have sent him all emails and phone recordings for a sales tool to take over corporate accounts from DHL (Don't Handle letters) just bulls hit, lies, and excuses.

 – About 5 months ago.

I had a package sent to me on 16 November 2020 it is now 26 November my package has been in St. Louis Missouri at DHL since the 19th still no package DHL’s garbage...

I had a package sent to me on 16 November 2020 it is now 26 November my package has been in St. Louis Missouri at DHL since the 19th still no package DHL’s garbage

 – About 5 months ago.

I have a parcel from US and iy arrived in the Philippines after 3 days. DHL emailed me to pay for custom and clearance fee which I did. After the payment DHL emailed me again that the custom hold my...

I have a parcel from US and iy arrived in the Philippines after 3 days. DHL emailed me to pay for custom and clearance fee which I did. After the payment DHL emailed me again that the custom hold my parcel and need to pay 20k pesos.So, I did pay. Then afyer they adked for a delivery fee for the agent to deliver it in my address which is 15k pesos. Afyer i paid,I received an email again notifyinh me that they can't deliver my parcel by land due to pandemic and the only way to deli ver it is thru private plane which costs 96k pesos! WHAT THE HELL!!!! It is their duty to deliver my parcel and they have to find ways to reach to its destinatioik n. Whi the hell would pay for a pruvate plane and cost that much? DHL is obvious taking money from people. KARMA id just around the corner. You might lost everything you took.from people who had been struggling looking for money to pay for the fee...etc you've been saying. I regret the company ship my arcel thru this company.

 – About 5 months ago.

So they don't even knock or leave a notification, no number to call and the package is still in limbo after 2 attempts apparently.i hate my life & DHL!...

So they don't even knock or leave a notification, no number to call and the package is still in limbo after 2 attempts apparently.i hate my life & DHL!

 – About 5 months ago.

November 16th arrived at customs. 10 days later still no info!...

November 16th arrived at customs. 10 days later still no info!

 – About 5 months ago.

After I did comment here
DHL changed the received date on the website from 19 Nov on 15 Nov 2020
But I did the screenshots before they did it
Ha Ha Ha !!!!!
I wish I could...

After I did comment here
DHL changed the received date on the website from 19 Nov on 15 Nov 2020
But I did the screenshots before they did it
Ha Ha Ha !!!!!
I wish I could post here my screenshots.
DHL liars

 – About 5 months ago.

DHL sucks
from 19 of nov 2020 parcel in Hong Kong
already 25 of Nov 2020
and no any information from DHL...

DHL sucks
from 19 of nov 2020 parcel in Hong Kong
already 25 of Nov 2020
and no any information from DHL

 – About 5 months ago.

Mail an envelope from NY to Hong Kong. Stuck in "Shipment on hold" for 6 days. It's literally 2 pieces of paper. They said it failed custom twice. It's 2 pieces of paper. I got no...

Mail an envelope from NY to Hong Kong. Stuck in "Shipment on hold" for 6 days. It's literally 2 pieces of paper. They said it failed custom twice. It's 2 pieces of paper. I got no call, nothing. Called them daily and got no answer. All they said was somebody will call you with more info. And still zero call.

 – About 5 months ago.

oh and also, their tracking is the absolute WORST. i mean come on man. ...

oh and also, their tracking is the absolute WORST. i mean come on man.

 – About 5 months ago.

So I ordered some makeup from Colourpop in the US to be shipped to me in Malaysia, and now my package has been officially labelled "Lost in Transit" after A MONTH. I have never experienced...

So I ordered some makeup from Colourpop in the US to be shipped to me in Malaysia, and now my package has been officially labelled "Lost in Transit" after A MONTH. I have never experienced this problem when ordering from the US before, then I realized the only difference is that with FedEx or USPS, I always receive my packages but this time with DHL/eCommerce -i didnt. And to be honest i dont know who to blame. The merchant? The delivery service? Because each side blames the other. DHL lost my parcel so thats on them. The merchant chose this sucky service so thats on them. Where do lost parcels go? How difficult can it be to just NOT LOST IT. I feel for all these services especially in a difficult time like this during a pandemic but if other companies can get it done why cant DHL do it too? ffs. Im pissed.

 – About 5 months ago.

My shipment is either under on-hold state, or information needed though I contacted them 3 different times during a week period to update my phone number and address.

I haven't got my...

My shipment is either under on-hold state, or information needed though I contacted them 3 different times during a week period to update my phone number and address.

I haven't got my damn book so far!!!!

 – About 5 months ago.

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 – About 5 months ago.

A letter sized package has taken more than 9 days to go from North Fl to Atlanta GA. Day 9 when it arrived at the sorting facility in Atlanta it was put in a wrong bin and sent to another state. Still...

A letter sized package has taken more than 9 days to go from North Fl to Atlanta GA. Day 9 when it arrived at the sorting facility in Atlanta it was put in a wrong bin and sent to another state. Still waiting on my package 10 days later. If this was UPS or even USPS I would have had it in 2 days at most . f%@k DHL.

EVERY SINGLE package I've been sent with DHL takes twice as long and a large percentage just get sent to USPS anyway. So why not just use USPS? I guess DHL just doesn't take American shipping seriously.

 – About 5 months ago.

DHL says it delivered my package yesterday afternoon around 3:30 or so. It did not.

I work from home and did not leave at all. Further, my desk it by the front door (so I would have...

DHL says it delivered my package yesterday afternoon around 3:30 or so. It did not.

I work from home and did not leave at all. Further, my desk it by the front door (so I would have heard a knock and/or my dogs would have barked) and neither my doorbell rang (which is recorded by my phone), nor did my security camera (which is also connected to my phone and rings when there is motion) ever ring. I’ve checked the security footage too.

So, I called DHL today and filed a complaint. They told me to wait 5 hours for a phone call (coincidentally up until the time when they close) and if I did not hear back to call Monday since they do not deliver over the weekend. Of course, I did not hear back.

I was also supposed to sign for the package. So how can it be delivered without a signature?

 – About 5 months ago.

a...

a

 – About 5 months ago.

it just does
...

it just does

 – About 5 months ago.

Back from my November 11, 2020 post about headphone. Guess what, they delivered them... to a someplace in North Carolina, Asheboro Country. So yeah, disappointing to say the least, the most will...

Back from my November 11, 2020 post about headphone. Guess what, they delivered them... to a someplace in North Carolina, Asheboro Country. So yeah, disappointing to say the least, the most will involve swears and curse

 – About 5 months ago.

Literally every time I get a fragile package via DHL, they just toss it at my front door. Not at the ground - *at the front door*. Every other courier company is cautious with their placement of...

Literally every time I get a fragile package via DHL, they just toss it at my front door. Not at the ground - *at the front door*. Every other courier company is cautious with their placement of packages in my area...it's only DHL with whom we've had issues.

 – About 5 months ago.

You website suck more than anything....

You website suck more than anything.

 – About 5 months ago.

DHL is the worst. They take packages and stall them wherever. It’s honestly 50/50 if you’ll get your package thru DHL. Unfortunately IPSY uses DHL so every month I have to deal with this shitty...

DHL is the worst. They take packages and stall them wherever. It’s honestly 50/50 if you’ll get your package thru DHL. Unfortunately IPSY uses DHL so every month I have to deal with this shitty company for 2 packages. My packages are constantly late, stalled, no movement for weeks, etc. I’d rather pay twice as much than deal with this incompetent company. I’m so close to canceling Ipsy bc they only use DHL.

 – About 5 months ago.

I was sending a expensive package in October from the US to Germany.
I did everything correctly except one little mistake the zip code just changed from the address.
They didn’t even...

I was sending a expensive package in October from the US to Germany.
I did everything correctly except one little mistake the zip code just changed from the address.
They didn’t even bother to make a quick phone call or send a post card that the package can be picked up.
They had all the correct informations written on the package.
No because only the zip code was incorrect,
there sending that package now back from Germany to the US.
What customer service is that?!
I called there customer service and more then “Sorry” they somehow can’t say or do to help.
I worked myself in customer service for many years.
And we did literally everything to make our customers happy.
So I’m seriously wondering about DHL.